Google G28DR Nest Doorbell User Manual
- June 8, 2024
Table of Contents
G28DR Nest Doorbell
User Manual
G28DR Nest Doorbell
Let’s get started
Get the Google Home app
Tap on the home screen or in settings to add your doorbell
Scan the QR code below
Watch an installation video at
g.co/nest/installdoorbell
What’s included
A Nest Pro can help
Watch an installation video at
g.co/nest/installdoorbell
Connect with an independent installer who’s trained to install Google Nest
products at g.co/nest/install
For online help and support, visit g.co/nest/help
For help with accessibility, visit
g.co/disabilitysuppor
Safety, Warranty, & Regulatory Guide for Google Nest Doorbell (wired, 2nd
generation)
This booklet provides important safety, regulatory, and warranty information
that you should read before using your Google Nest Doorbell (wired). You can
find an online version of this document a t
g.co/nest/safety
Basic safety
WARNING: HEALTH AND SAFETY
INFORMATION READ BEFORE USE.
To avoid damaging your device, accessories, or any connected devices and to
reduce the risk of personal injury, discomfort, property damage or other
potential hazards, follow the precautions below and those found in the Nest
Doorbell (wired) Safety Information at g.co/nest/safety:
- Handle your Nest Doorbell (wired) with care. You may damage the doorbell or the battery if you disassemble, drop, bend, burn, crush or puncture your doorbell. Do not use a doorbell with a damaged enclosure. Using a damaged doorbell or cables may cause overheating, fire, injury or damage to your doorbell or other property. Your doorbell works best in ambient temperatures between -4° and 104° F (-20° and 40° C) and should be stored between ambient temperatures of -4° and 140° F (-20° and 60° C). Do not expose the doorbell to temperatures above 140° F (60° C) as this may damage the doorbell, overheat the battery, or pose a risk of fire.
- This Nest Doorbell (wired) must be used with a Class 2/SELV Source, rated: 16-24VAC, 10VA – 40VA, 50/60Hz. Do not connect the doorbell to your building mains power, such as 110VAC or 220VAC. If connecting the doorbell to existing wiring, turn off power to the doorbell before installation. Power this doorbell with the included wire connector, and chime connector with a compatible chime. Failure to use a compatible power source or accessories can cause fire, electric shock, injury, or damage to the doorbell and the accessories.
- Your Nest Doorbell (wired) is designed so that it can be wall-mounted. Install in accordance with local building and installation regulations, using a base plate, wall screws, and wall anchors suited for your wall type. See g.co/nest/installdoorbell for additional instructions on how to safely wall-mount your device.
Battery
This Nest Doorbell (wired) contains a lithium-ion battery, which is a
sensitive component that can cause injury if damaged. Do not attempt to remove
the battery. Contact Google or a Google authorized service provider to
replace the battery. For contact information, visit
g.co/nest/contact. Replacement by non-qualified
professionals can damage your doorbell. Use of a non-qualified battery and
improper disposal may present a risk of fire, explosion, leakage, and/or other
hazards. Do not open, crush, puncture, heat or burn.
Disposal & Recycling
Dispose of and transport your device, batteries and accessories according to
local environmental and transportation regulations. Do not dispose of them in
normal household waste. For more information on recycling your device,
batteries and accessories, visit g.co/HWRecyclingProgram
Proper handling and usage Care and Cleaning.
For basic care and cleaning, visit g.co/nest/safety
Weather Resistance. Your Nest Doorbell (wired) is
water resistant in accordance with the IP54 rating, but it is not waterproof.
Water resistance is not a permanent condition and may be compromised by normal
wear and tear, repair, disassembly, or damage. Do not remove the labeling
plate on the back of the doorbell as it may compromise water resistance. The
chime puck is not water resistant and should not be exposed to liquids.
Service and support
For online help and support, visit g.co/nest/help.
If you send your Nest Doorbell (wired) for service, you might receive a
replacement in place of your original device. Where permitted by law, goods
presented for repair may be replaced by refurbished goods of the same type
rather than being repaired. Refurbished parts may be used to repair the
goods. If the goods are capable of retaining user-generated data, then the
repair or replacement may result in loss of the data.
Regulatory information
Regulatory information, certification, and compliance marks specific to Nest
Doorbell (wired) can be found on the back of your device.
Additional regulatory and environmental information can be found at
g.co/nest/safety
Manufacturer address: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA
94043.
EMC Compliance statement
Important: This device, power adapter and other in-box accessories have
demonstrated Electromagnetic Compatibility (EMC) compliance under conditions
that included the use of compliant peripheral devices and shielded cables
between system components. It is important that you use compliant peripheral
devices and shielded cables between system components to reduce the
possibility of causing interference to radios, televisions and other
electronic devices.
Radio Frequency Exposure
Radio frequency exposure information can be found at g.co/nest/safety
Maintain a distance of 20 cm (8 in) from your body
to be consistent with how the device is tested for compliance with RF
exposure requirements.
FCC Regulatory Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following 2 conditions:
- This device may not cause harmful interference.
- This device must accept any interference received, including interference that may cause undesired operation.
For FCC Compliance Statement, visit g.co/nest/legal
U.S. Contact Information
Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043.
Contact: g.co/nest/contact
Model Number: G28DR
Product Name: Google Nest Doorbell (wired, 2nd generation)
Google Consumer Hardware Limited Warranty – USA and Canada
This Limited Warranty applies only if you are a consumer and purchased your
Google-branded product (“Google Product”) in the United States or Canada.
What does this warranty cover and how long does it last? Google warrants that
a new Google Product (including any ancillary parts that may be packaged with
it) will be free from defects in materials and workmanship under normal use
in accordance with Google’s published user documentation for one year from the
date of original retail purchase in its original packaging by you. If a
Google Product has been refurbished by Google or a third party authorized by
Google (“Refurbished”), Google warrants that the Refurbished Google Product
(including any ancillary parts that may be packaged with it) will be free from
defects in materials and workmanship under normal use in accordance with
Google’s published user documentation for ninety days from the original date
of retail purchase by you (these warranties are collectively referred to as
our “Limited Warranty”).
What will Google do? (THIS IS YOUR EXCLUSIVE REMEDY) If a defect covered by
this Limited Warranty arises and you return your Google Product as directed by
Google during the Limited Warranty period (which is one year for new Google
Products and ninety days for Refurbished Google Products), Google will elect
in its sole discretion and to the extent permitted by law to repair your
Google Product using new or refurbished parts, replace your Google Product
with a new or refurbished Google Product functionally at least equivalent to
yours, or accept the return of your Google Product in exchange for a refund of
the purchase price you paid for your Google Product. If Google repairs or
replaces your Google Product, the repaired or replaced Google Product will
continue to be warranted for the remaining time of the original warranty
period. All returned parts for which you have received a replacement will
become the property of Google. Repair or replacement may result in loss of
data. Nothing in this Limited Warranty will reduce or otherwise affect your
statutory rights in relation to your Google Product.
THE LIMITED WARRANTY WRITTEN ABOVE IS THE ONLY EXPRESS WARRANTY GOOGLE
PROVIDES FOR YOUR GOOGLE PRODUCT, AND THE ABOVE REMEDY IS YOUR SOLE REMEDY.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOOGLE EXPRESSLY DISCLAIMS
ALL OTHER WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER STATUTORY OR
IMPLIED, ARISING FROM COURSE OF CONDUCT OR OTHERWISE, REGARDING YOUR GOOGLE
PRODUCT, EXCEPT THAT ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, AND NON-INFRINGEMENT THAT CANNOT BE DISCLAIMED ARE LIMITED
IN DURATION TO THE PERIOD OF THE EXPRESS WARRANTY ABOVE (EITHER ONE YEAR OR
NINETY DAYS, DEPENDING ON WHETHER YOUR GOOGLE PRODUCT IS NEW OR REFURBISHED).
Some states, provinces or territories do not allow limitations on how long an
implied warranty lasts, so the above limitation may not apply to you.
What does this warranty not cover? This Limited Warranty is only valid and
enforceable in locations where the Google Product is sold and will apply only
if you purchased your Google Product from Google or its authorized resellers.
This Limited Warranty only applies to hardware components (and not any
software elements) of Google Product. This Limited Warranty also does not
apply to any consumable parts, such as batteries or protective coatings, that
due to their nature diminish over time, unless failure has occurred due to a
defect in materials or workmanship, nor to any cosmetic damage unless failure
has occurred due to a defect in materials or workmanship. This Limited
Warranty does not apply to damage caused by: (1) normal wear and tear; (2)
accidents; (3) misuse (including failure to follow product documentation); (4)
neglect; (5) disassembly; (6) alterations; (7) servicing other than by
Google-authorized technicians; and (8) external causes such as, but not
limited to: liquid damage, exposure to sharp objects, exposure to excessive
force, anomalies in the electrical current supplied to the Google product, and
extreme thermal or environmental conditions.
Liquid damage voids this Limited Warranty. This Limited Warranty does not
guarantee that use of the Google Product will be uninterrupted or error-free.
The ninety-day Limited Warranty Google provides for Refurbished Google
Products is not applicable to Google Products refurbished by third parties not
authorized to do so by Google, even if sold by a Google authorized reseller.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, GOOGLE AND ITS SUBSIDIARIES AND AFFILIATES (COLLECTIVELY,
“GOOGLE PARTIES”) SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY
(WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OR FAILURE OF ANY
WARRANTY OR OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL
OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH YOUR
GOOGLE PRODUCT OR THESE TERMS, INCLUDING ANY LOSS OF DATA, WHETHER OR NOT A
GOOGLE PARTY OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN
AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING. YOU EXPRESSLY UNDERSTAND
AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE GOOGLE
PARTIES’ TOTAL LIABILITY IN CONNECTION WITH YOUR GOOGLE PRODUCT OR THIS
LIMITED WARRANTY WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID AT RETAIL FOR
YOUR GOOGLE PRODUCT.
Some states, provinces or territories do not allow the exclusion or limitation
of incidental or consequential damages, so the above limitation or exclusion
may not apply to you. What if my Google Product also has damage which is not
covered by this Limited Warranty? If, in addition to a defect covered by this
Limited Warranty, your Google Product also has damage which is not covered
(for example, damage caused by normal wear and tear or misuse by you) then
Google is only responsible for addressing the defect covered by this Limited
Warranty. In certain circumstances, Google may be prevented or restricted in
carrying out the repair work until the damage which is not covered has also
been fixed. For example, if your Google Product has a cracked screen then this
may prevent Google from carrying out the repair work unless the screen is also
fixed. If this happens, where permitted by law, Google may notify you and may
give you the option of: (1) Google repairing the damage not covered by this
Limited Warranty at your cost (and Google will tell you the amount in
advance); or (2) Google returning your Google Product to you without carrying
out any repair work.
What if my Google Product is damaged by liquid? If your Google Product has
sustained liquid damage this Limited Warranty no longer applies and Google
will not carry out any repair work. Google will give you the option of: (1)
replacing your Google Product at your cost (and Google will tell you the
amount in advance); or (2) Google returning your Google Product to you.
How do you make a claim? To make a claim under the Limited Warranty, please
contact Google Product Support at
g.co/warrantyclaim. You must provide your name,
contact information, and the serial number of your Google Product to receive
support. Before receiving warranty service, Google may require that you
provide proof of purchase details, respond to questions designed to assist
with diagnosing potential issues and follow Google’s procedures for obtaining
warranty service. Other limitations: No vendor, seller, authorized reseller,
employee, or representative of Google or its affiliates or any third party is
authorized to make any modification, extension, or addition to this Limited
Warranty. If any term of this Limited Warranty is held to be illegal or
unenforceable, the remaining terms of this Limited Warranty will remain in
full force and effect.
How state, province, territory, and other laws apply to you: This warranty
gives you specific legal rights, and you may also have other rights that vary
from jurisdiction to jurisdiction.
This Limited Warranty is given by Google LLC, organized in the state of
Delaware, whose principal place of business is at 1600 Amphitheatre Parkway,
Mountain View, CA, 94043, United States.
Notice of Arbitration
In accordance with the Google Arbitration Agreement – Devices, Related
Accessories, and Related Subscription Services (“Arbitration Terms”) set forth
at g.co/devicearbitration, you acknowledge
and agree that disputes relating to your Google device, related accessories,
and related subscription services for your Google device (“Google Device”)
will be resolved through BINDING ARBITRATION on an individual, non-class
basis, unless you have opted out or another exception applies as described in
the Arbitration Terms. For disputes subject to arbitration, you agree to first
send a written notice of the dispute by certified U.S. Mail or by Federal
Express (or international equivalent) to Google’s address for notice, Google
LLC, Legal Department – Hardware Arbitration, c/o Corporation Service Company,
2710 Gateway Oaks Drive, Suite 150N, Sacramento, CA 95833. The notice has to
include, if available: (a) the name of the person making the claim, (b) the
type of Google Device, as applicable, (c) the serial number of the Google
Device, (d) the email address used to activate the Google Device, as
applicable, (e) a description of the nature and basis of the claim, (f) the
result that is desired (e.g., an amount of money), and (g) the case number(s)
assigned by Google to track previous attempts to resolve the dispute, if there
is one. We each agree to try to resolve the claim, but if we can’t do that
within 60 days after the notice is received, you or Google may initiate an
arbitration proceeding by following the American Arbitration Association
(“AAA”) Rules. Unless the parties agree otherwise, your demand for arbitration
must be sent to Google’s address for notice and entitled “Demand for
Arbitration.” Google will send demands for arbitration to you at the e-mail
address provided in the notice of the dispute.
© Google LLC. Google Nest Doorbell, G logo, Google, and related marks and
logos are trademarks of Google LLC.
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