Google G28DR Nest Doorbell User Manual

June 8, 2024
Google

Google logo G28DR Nest Doorbell
User Manual

G28DR Nest Doorbell

Let’s get started

Get the Google Home app

Tap on the home screen or in settings to add your doorbell

Scan the QR code below
Watch an installation video at g.co/nest/installdoorbell

What’s included

Google G28DR Nest Doorbell - Figure 1

A Nest Pro can help
Watch an installation video at g.co/nest/installdoorbell
Connect with an independent installer who’s trained to install Google Nest products at g.co/nest/install
For online help and support, visit g.co/nest/help
For help with accessibility, visit g.co/disabilitysuppor

Safety, Warranty, & Regulatory Guide for Google Nest Doorbell (wired, 2nd generation)
This booklet provides important safety, regulatory, and warranty information that you should read before using your Google Nest Doorbell (wired). You can find an online  version of this document a t g.co/nest/safety

Basic safety

WARNING: HEALTH AND SAFETY
INFORMATION READ BEFORE USE.
To avoid damaging your device, accessories, or any connected devices and to reduce the risk of personal injury, discomfort, property damage or other potential hazards,  follow the precautions below and those found in the Nest Doorbell (wired) Safety Information at g.co/nest/safety:

  • Handle your Nest Doorbell (wired) with care. You may damage the doorbell or the battery if you disassemble, drop, bend, burn, crush or puncture your doorbell. Do not  use a doorbell with a damaged enclosure. Using a damaged doorbell or cables may cause overheating, fire, injury or damage to your doorbell or other property. Your  doorbell works best in ambient temperatures between -4° and 104° F (-20° and 40° C) and should be stored between ambient temperatures of -4° and 140° F (-20° and  60° C). Do not expose the doorbell to temperatures above 140° F (60° C) as this may damage the doorbell, overheat the battery, or pose a risk of fire.
  • This Nest Doorbell (wired) must be used with a Class 2/SELV Source, rated: 16-24VAC, 10VA – 40VA, 50/60Hz. Do not connect the doorbell to your building mains  power, such as 110VAC or 220VAC. If connecting the doorbell to existing wiring, turn off power to the doorbell before installation. Power this doorbell with the  included wire connector, and chime connector with a compatible chime. Failure to use a compatible power source or accessories can cause fire, electric shock, injury, or  damage to the doorbell and the accessories.
  • Your Nest Doorbell (wired) is designed so that it can be wall-mounted. Install in accordance with local building and installation regulations, using a base plate, wall  screws, and wall anchors suited for your wall type. See g.co/nest/installdoorbell for additional instructions on how to safely wall-mount your device.

Battery

This Nest Doorbell (wired) contains a lithium-ion battery, which is a sensitive component that can cause injury if damaged. Do not attempt to remove the battery. Contact  Google or a Google authorized service provider to replace the battery. For contact information, visit g.co/nest/contact. Replacement by non-qualified professionals can  damage your doorbell. Use of a non-qualified battery and improper disposal may present a risk of fire, explosion, leakage, and/or other hazards. Do not open, crush,  puncture, heat or burn.
Disposal & Recycling
Dispose of and transport your device, batteries and accessories according to local environmental and transportation regulations. Do not dispose of them in normal household  waste. For more information on recycling your device, batteries and accessories, visit g.co/HWRecyclingProgram Proper handling and usage Care and Cleaning. For basic care and cleaning, visit g.co/nest/safety Weather Resistance. Your Nest Doorbell (wired) is water resistant in accordance with the IP54 rating, but it is not  waterproof. Water resistance is not a permanent condition and may be compromised by normal wear and tear, repair, disassembly, or damage. Do not remove the labeling plate on the back of the doorbell as it may compromise water resistance. The chime puck is not water resistant and should not be exposed to liquids.
Service and support
For online help and support, visit g.co/nest/help. If you send your Nest Doorbell (wired) for service, you might receive a replacement in place of your original device. Where  permitted by law, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. If the goods are capable of retaining user-generated data, then the repair or replacement may result in loss of the data.

Regulatory information
Regulatory information, certification, and compliance marks specific to Nest Doorbell (wired) can be found on the back of your device.
Additional regulatory and environmental information can be found at g.co/nest/safety
Manufacturer address: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043.
EMC Compliance statement
Important: This device, power adapter and other in-box accessories have demonstrated Electromagnetic Compatibility (EMC) compliance under conditions that included  the use of compliant peripheral devices and shielded cables between system components. It is important that you use compliant peripheral devices and shielded cables  between system components to reduce the possibility of causing interference to radios, televisions and other electronic devices.
Radio Frequency Exposure
Radio frequency exposure information can be found at g.co/nest/safety Maintain a distance of 20 cm (8 in) from your body to be consistent with how the device is tested for  compliance with RF exposure requirements.
FCC Regulatory Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to the following 2 conditions:

  1. This device may not cause harmful interference.
  2. This device must accept any interference received, including interference that may cause undesired operation.

For FCC Compliance Statement, visit g.co/nest/legal
U.S. Contact Information
Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043.
Contact: g.co/nest/contact
Model Number: G28DR
Product Name: Google Nest Doorbell (wired, 2nd generation)

Google Consumer Hardware Limited Warranty – USA and Canada

This Limited Warranty applies only if you are a consumer and purchased your Google-branded product (“Google Product”) in the United States or Canada.
What does this warranty cover and how long does it last? Google warrants that a new Google Product (including any ancillary parts that may be packaged with it) will be free  from defects in materials and workmanship under normal use in accordance with Google’s published user documentation for one year from the date of original retail  purchase in its original packaging by you. If a Google Product has been refurbished by Google or a third party authorized by Google (“Refurbished”), Google warrants that  the Refurbished Google Product (including any ancillary parts that may be packaged with it) will be free from defects in materials and workmanship under normal use in accordance with Google’s published user documentation for ninety days from the original date of retail purchase by you (these warranties are collectively referred to as our  “Limited Warranty”).
What will Google do? (THIS IS YOUR EXCLUSIVE REMEDY) If a defect covered by this Limited Warranty arises and you return your Google Product as directed by Google during the Limited Warranty period (which is one year for new Google Products and ninety days for Refurbished Google Products), Google will elect in its sole  discretion and to the extent permitted by law to repair your Google Product using new or refurbished parts, replace your Google Product with a new or refurbished Google  Product functionally at least equivalent to yours, or accept the return of your Google Product in exchange for a refund of the purchase price you paid for your Google  Product. If Google repairs or replaces your Google Product, the repaired or replaced Google Product will continue to be warranted for the remaining time of the original warranty period. All returned parts for which you have received a replacement will become the property of Google. Repair or replacement may result in loss of data. Nothing  in this Limited Warranty will reduce or otherwise affect your statutory rights in relation to your Google Product.
THE LIMITED WARRANTY WRITTEN ABOVE IS THE ONLY EXPRESS WARRANTY GOOGLE PROVIDES FOR YOUR GOOGLE PRODUCT, AND THE  ABOVE REMEDY IS YOUR SOLE REMEDY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOOGLE EXPRESSLY DISCLAIMS ALL  OTHER WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER STATUTORY OR IMPLIED, ARISING FROM COURSE OF CONDUCT OR  OTHERWISE, REGARDING YOUR GOOGLE PRODUCT, EXCEPT THAT ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT THAT CANNOT BE DISCLAIMED ARE LIMITED IN DURATION TO THE PERIOD OF THE  EXPRESS WARRANTY ABOVE (EITHER ONE YEAR OR NINETY DAYS, DEPENDING ON WHETHER YOUR GOOGLE PRODUCT IS NEW OR  REFURBISHED).
Some states, provinces or territories do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
What does this warranty not cover? This Limited Warranty is only valid and enforceable in locations where the Google Product is sold and will apply only if you purchased  your Google Product from Google or its authorized resellers. This Limited Warranty only applies to hardware components (and not any software elements) of Google  Product. This Limited Warranty also does not apply to any consumable parts, such as batteries or protective coatings, that due to their nature diminish over time, unless  failure has occurred due to a defect in materials or workmanship, nor to any cosmetic damage unless failure has occurred due to a defect in materials or workmanship. This  Limited Warranty does not apply to damage caused by: (1) normal wear and tear; (2) accidents; (3) misuse (including failure to follow product documentation); (4) neglect; (5)  disassembly; (6) alterations; (7) servicing other than by Google-authorized technicians; and (8) external causes such as, but not limited to: liquid damage, exposure to sharp  objects, exposure to excessive force, anomalies in the electrical current supplied to the Google product, and extreme thermal or environmental conditions.
Liquid damage  voids this Limited Warranty. This Limited Warranty does not guarantee that use of the Google Product will be uninterrupted or error-free. The ninety-day  Limited Warranty Google provides for Refurbished Google Products is not applicable to Google Products refurbished by third parties not authorized to do so by Google,  even if sold by a Google authorized reseller.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOOGLE AND ITS  SUBSIDIARIES AND AFFILIATES (COLLECTIVELY, “GOOGLE PARTIES”) SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY (WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OR FAILURE OF ANY WARRANTY OR OTHERWISE) FOR ANY INDIRECT,  INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH YOUR GOOGLE  PRODUCT OR THESE TERMS, INCLUDING ANY LOSS OF DATA, WHETHER OR NOT A GOOGLE PARTY OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE GOOGLE PARTIES’ TOTAL LIABILITY IN  CONNECTION WITH YOUR GOOGLE PRODUCT OR THIS LIMITED WARRANTY WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID AT  RETAIL FOR YOUR GOOGLE PRODUCT.
Some states, provinces or territories do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to  you. What if my Google Product also has damage which is not covered by this Limited Warranty? If, in addition to a defect covered by this Limited Warranty, your Google  Product also has damage which is not covered (for example, damage caused by normal wear and tear or misuse by you) then Google is only responsible for addressing the defect covered by this Limited Warranty. In certain circumstances, Google may be prevented or restricted in carrying out the repair work until the damage which is not  covered has also been fixed. For example, if your Google Product has a cracked screen then this may prevent Google from carrying out the repair work unless the screen is also fixed. If this happens, where permitted by law, Google may notify you and may give you the option of: (1) Google repairing the damage not covered by this Limited  Warranty at your cost (and Google will tell you the amount in advance); or (2) Google returning your Google Product to you without carrying out any repair work.
What if my Google Product is damaged by liquid? If your Google Product has sustained liquid damage this Limited Warranty no longer applies and Google will not carry out  any repair work. Google will give you the option of: (1) replacing your Google Product at your cost (and Google will tell you the amount in advance); or (2) Google returning your Google Product to you.
How do you make a claim? To make a claim under the Limited Warranty, please contact Google Product Support at g.co/warrantyclaim. You must provide your name, contact information, and the serial number of your Google Product to receive support. Before receiving warranty service, Google may require that you provide proof of  purchase details, respond to questions designed to assist with diagnosing potential issues and follow Google’s procedures for obtaining warranty service. Other limitations: No  vendor, seller, authorized reseller, employee, or representative of Google or its affiliates or any third party is authorized to make any modification, extension, or addition  to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the remaining terms of this Limited Warranty will remain in full force and  effect.
How state, province, territory, and other laws apply to you: This warranty gives you specific legal rights, and you may also have other rights that vary from jurisdiction to  jurisdiction.
This Limited Warranty is given by Google LLC, organized in the state of Delaware, whose principal place of business is at 1600 Amphitheatre Parkway, Mountain View, CA,  94043, United States.

Notice of Arbitration

In accordance with the Google Arbitration Agreement – Devices, Related Accessories, and Related Subscription Services (“Arbitration Terms”) set forth at  g.co/devicearbitration, you acknowledge and agree that disputes relating to your Google device, related accessories, and related subscription services for your Google device  (“Google Device”) will be resolved through BINDING ARBITRATION on an individual, non-class basis, unless you have opted out or another exception applies as  described in the Arbitration Terms. For disputes subject to arbitration, you agree to first send a written notice of the dispute by certified U.S. Mail or by Federal Express (or  international equivalent) to Google’s address for notice, Google LLC, Legal Department – Hardware Arbitration, c/o Corporation Service Company, 2710 Gateway Oaks  Drive, Suite 150N, Sacramento, CA 95833. The notice has to include, if available: (a) the name of the person making the claim, (b) the type of Google Device, as applicable,  (c) the serial number of the Google Device, (d) the email address used to activate the Google Device, as applicable, (e) a description of the nature and basis of the claim, (f)  the result that is desired (e.g., an amount of money), and (g) the case number(s) assigned by Google to track previous attempts to resolve the dispute, if there is one. We each  agree to try to resolve the claim, but if we can’t do that within 60 days after the notice is received, you or Google may initiate an arbitration proceeding by following the  American Arbitration Association (“AAA”) Rules. Unless the parties agree otherwise, your demand for arbitration must be sent to Google’s address for notice and entitled  “Demand for Arbitration.” Google will send demands for arbitration to you at the e-mail address provided in the notice of the dispute.
© Google LLC. Google Nest Doorbell, G logo, Google, and related marks and logos are trademarks of Google LLC.

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