Google GA03697 Nest Ivy Video Doorbell Wired User Guide
- June 9, 2024
Table of Contents
Google GA03697 Nest Ivy Video Doorbell Wired
Safety, Warranty, & Regulatory Guidefor Google Nest Doorbell (wired, 2nd
generation)
This booklet provides important safety, regulatory, and warranty information
that you should read before using your Google Nest Doorbell (wired). You can
find an online version of this document at
g.co/nest/safety
Basic safety
WARNING: HEALTH AND SAFETY INFORMATION READ BEFORE USE.
To avoid damaging your device, accessories, or any connected devices and to reduce the risk of personal injury, discomfort, property damage or other potential hazards, follow the precautions below and those found in the Nest Doorbell (wired) Safety Information at g.co/nest/safety:
- Handle your Nest Doorbell (wired) with care. You may damage the doorbell or the battery if you disassemble, drop, bend, burn, crush or puncture your doorbell. Do not use a doorbell with a damaged enclosure. Using a damaged doorbell or cables may cause overheating, fire, injury or damage to your doorbell or other property. Your doorbell works best in ambient temperatures between -4° and 104° F (-20° and 40° C) and should be stored between ambient temperatures of -4° and 140° F (-20° and 60° C). Do not expose the doorbell to temperatures above 140° F (60° C) as this may damage the doorbell, overheat the battery, or pose a risk of fire.
- This Nest Doorbell (wired) must be used with a Class 2/SELV Source, rated: 16-24VAC, 10VA – 40VA, 50/60Hz. Do not connect the doorbell to your building mains power, such as 110VAC or 220VAC. If connecting the doorbell to existing wiring, turn off power to the doorbell before installation. Power this doorbell with the included wire connector, and chime connector with a compatible chime. Failure to use a compatible power source or accessories can cause fire, electric shock, injury, or damage to the doorbell and the accessories.
- Your Nest Doorbell (wired) is designed so that it can be wall-mounted. Install in accordance with local building and installation regulations, using a base plate, wall screws, and wall anchors suited for your wall type. See g.co/nest/installdoorbell for additional instructions on how to safely wall-mount your device.
Battery
This Nest Doorbell (wired) contains a lithium-ion battery, which is a
sensitive component that can cause injury if damaged. Do not attempt to remove
the battery. Contact Google or a Google authorized service provider to replace
the battery. For contact information, visit
g.co/nest/contact. Replacement by non-qualified
professionals
can damage your doorbell. Use of a non-qualified battery and improper disposal
may present a risk of fire, explosion, leakage, and/or other hazards. Do not
open, crush, puncture, heat or burn.
Disposal & Recycling
Dispose of and transport your device, batteries and accessories according to local environmental and transportation regulations. Do not dispose of them in normal household waste. For more information on recycling your device, batteries and accessories, visit g.co/HWRecyclingProgram
Proper handling and usage
Care and Cleaning. For basic care and cleaning, visit
g.co/nest/safety
Weather Resistance. Your Nest Doorbell (wired) is water resistant in
accordance with the IP54 rating, but it is not waterproof. Water resistance is
not a permanent condition and may be compromised by normal wear and tear,
repair, disassembly, or damage. Do not remove the labeling plate on the back
of the doorbell as it may compromise water resistance. The chime puck is not
water resistant and should not be exposed to liquids.
Service and support
For online help and support, visit g.co/nest/help. If you send your Nest Doorbell (wired) for service, you might receive a replacement in place of your original device. Where permitted by law, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. If the goods are capable of retaining user-generated data, then the repair or replacement may result in loss of the data.
Regulatory information
Regulatory information, certification, and compliance marks specific to Nest
Doorbell (wired) can be found on the back of your device. Additional
regulatory and environmental information can be found
at g.co/nest/safety
Manufacturer address: Google LLC, 1600 Amphitheatre Parkway, Mountain
View, CA 94043.
EMC Compliance statement
Important: This device, power adapter and other in-box accessories have demonstrated Electromagnetic Compatibility (EMC) compliance under conditions that included the use of compliant peripheral devices and shielded cables between system components. It is important that you use compliant peripheral devices and shielded cables between system components to reduce the possibility of causing interference to radios, televisions and other electronic devices.
Radio Frequency Exposure
Radio frequency exposure information can be found at g.co/nest/safety
Maintain a distance of 20 cm (8 in) from your body to be consistent with how
the device is tested for compliance with RF exposure requirements.
FCC Regulatory Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to the following 2 conditions:
- This device may not cause harmful interference.
- This device must accept any interference received, including
interference that may cause undesired operation.
For FCC Compliance Statement, visit g.co/nest/legal
U.S. Contact Information
Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043. Contact:
g.co/nest/contact
Model Number: G28DR
Product Name: Google Nest Doorbell (wired, 2nd generation)
Google Consumer Hardware Limited
Warranty – USA and Canada
This Limited Warranty applies only if you are a consumer and purchased your
Google product (“Google Product”) in the United States or Canada.
What does this warranty cover and how long does it last? Google warrants that
a new Google Product (including any ancillary parts that may be packaged with
it) will be free from defects in materials and workmanship under normal use in
accordance with Google’s published user documentation for one year from the
date of original retail purchase in its original packaging by you. If a Google
Product has been refurbished, Google warrants that the Google Product
(including any ancillary parts that may be packaged with it) will be free from
defects in materials and workmanship under normal use in accordance with
Google’s published user documentation for ninety days from the original date
of retail purchase by you (these warranties are collectively referred to as
our “Limited Warranty”).
Nest Pro Extended Warranty: Google warrants that a new Google Product
(including any ancillarThe warranty period above is extended for an additional
two (2) years (if the Google Product is a Nest Doorbell or Nest Cam or Nest
Cam with floodlight) sold to you and installed by a Nest Pro who, if
applicable, enters a valid Nest Pro ID during setup. Notwithstanding the
foregoing, the warranty period for a factory refurbished Google Product is not
extended, even if installed by a Nest Pro.
What will Google do? (THIS IS YOUR EXCLUSIVE REMEDY) If a defect covered
by this Limited Warranty arises and you return your Google Product during the
Limited Warranty period (which is one year for new Google Products and ninety
days for refurbished Google products), Google will in its sole discretion and
to the extent permitted by law repair your Google Product using new or
refurbished parts, replace your Google Product with a new or refurbished
Google Product functionally at least equivalent to yours, or accept the return
of your Google Product in exchange for a refund of the purchase price you paid
for your Google Product. If Google repairs or replaces your Google Product,
the repaired or replaced Google Product will continue to be warranted for the
remaining time of the original warranty period. All returned parts for which
you have received a replacement will become the property of Google. Repair or
replacement may result in loss of data. Nothing in this Limited Warranty will
reduce or otherwise affect your statutory rights in relation to your Google
Product.
THE LIMITED WARRANTY WRITTEN ABOVE IS THE ONLY EXPRESS WARRANTY GOOGLE
PROVIDES FOR YOUR GOOGLE PRODUCT, AND THE ABOVE REMEDY IS YOUR SOLE REMEDY. TO
THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOOGLE EXPRESSLY DISCLAIMS ALL
OTHER WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER STATUTORY OR IMPLIED,
ARISING FROM COURSE OF CONDUCT OR OTHERWISE, REGARDING YOUR GOOGLE PRODUCT,
EXCEPT THAT ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, AND NON-INFRINGEMENT ARE LIMITED IN DURATION TO THE PERIOD
OF THE EXPRESS WARRANTY ABOVE (EITHER ONE YEAR OR NINETY DAYS, DEPENDING ON
WHETHER YOUR GOOGLE PRODUCT IS NEW OR REFURBISHED).
Some states, provinces or territories do not allow limitations on how long an
implied warranty lasts, so the above limitation may not apply to you.
What does this warranty not cover? This Limited Warranty is only valid
and enforceable in locations where the Google Product is sold and will apply
only if you purchased your Google Product from Google or its authorized
resellers. This Limited Warranty only applies to hardware components (and not
any software elements) of Google Product, and this Limited Warranty does not
apply to damage caused by: (1) normal wear and tear; (2) accidents; (3) misuse
(including failure to follow product documentation); (4) neglect; (5)
disassembly; (6) alterations; (7) servicing other than by Google-authorized
technicians; and (8) external causes such as, but not limited to: water
damage, exposure to sharp objects, exposure to excessive force, anomalies in
the electrical current supplied to the Google product, and extreme thermal or
environmental conditions. This Limited Warranty does not guarantee that use of
the Google Product will be uninterrupted or error-free.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, GOOGLE AND ITS SUBSIDIARIES AND AFFILIATES (COLLECTIVELY,
“GOOGLE PARTIES”) SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY
(WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OR FAILURE OF ANY
WARRANTY OR OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR
EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH YOUR GOOGLE
PRODUCT OR THESE TERMS, INCLUDING ANY LOSS OF DATA, WHETHER OR NOT A GOOGLE
PARTY OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF
THE POSSIBILITY OF ANY SUCH LOSSES ARISING. YOU EXPRESSLY UNDERSTAND AND AGREE
THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE GOOGLE PARTIES’
TOTAL LIABILITY IN CONNECTION WITH YOUR GOOGLE PRODUCT OR THIS LIMITED
WARRANTY WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID GOOGLE FOR YOUR GOOGLE
PRODUCT.
Some states, provinces or territories do not allow the exclusion or limitation
of incidental or consequential damages, so the above limitation or exclusion
may not apply to you.
How do you make a claim? To make a claim under the Limited Warranty, please
contact Google Product Support at
g.co/warrantyclaim. You must provide your name,
contact information, and the serial number of your Google Product to receive
support. You may also be required to provide a purchase receipt.
Other limitations: No vendor, seller, authorized reseller, employee, or
representative of Google or its affiliates or any third party is authorized to
make any modification, extension, or addition to this Limited Warranty. If any
term of this Limited Warranty is held to be illegal or unenforceable, the
remaining terms of this Limited Warranty will remain in full force and effect.
How state, province, territory, and other laws apply to you: This
warranty gives you specific legal rights, and you may also have other rights
that vary from jurisdiction to jurisdiction.
This Limited Warranty is given by Google LLC, organized in the state of
Delaware, whose principal place of business is at 1600 Amphitheatre Parkway,
Mountain View, CA, 94043, United States.
G953-01547-01 REV C
Notice of Arbitration
In accordance with the Google Arbitration Agreement – Devices, Related
Accessories, and Related Subscription Services (“Arbitration Terms”) set forth
at g.co/devicearbitration, you acknowledge
and agree that disputes relating to your Google device, related accessories,
and related subscription services for your Google device (“Google Device”)
will be resolved through BINDING ARBITRATION on an individual, non-class
basis, unless you have opted out or another exception applies as described in
the Arbitration Terms. For disputes subject to arbitration, you agree to first
send a written notice of the dispute by certified U.S. Mail or by Federal
Express (or international equivalent) to Google’s address for notice, Google
LLC, Legal Department – Hardware Arbitration, c/o Corporation Service Company,
2710 Gateway Oaks Drive, Suite 150N, Sacramento, CA 95833. The notice has to
include, if available: (a) the name of the person making the claim, (b) the
type of Google Device, as applicable, (c) the serial number of the Google
Device, (d) the email address used to activate the Google Device, as
applicable, (e) a description of the nature and basis of the claim, (f) the
result that is desired (e.g., an amount of money), and (g) the case number(s)
assigned by Google to track previous attempts to resolve the dispute, if there
is one. We each agree to try to resolve the claim, but if we can’t do that
within 60 days after the notice is received, you or Google may initiate an
arbitration proceeding by following the American Arbitration Association
(“AAA”) Rules. Unless the parties agree otherwise, your demand for arbitration
must be sent to Google’s address for notice and entitled “Demand for
Arbitration.” Google will send demands for arbitration to you at the e-mail
address provided in the notice of the dispute.
© Google LLC. Google Nest Doorbell, G logo, Google, and related marks and
logos are trademarks of Google LLC.