ioSafe Solo G3 Secure Fireproof Waterproof External HDD User Guide
- June 9, 2024
- ioSafe
Table of Contents
ioSafe Solo G3 Secure
Quick Start Guide
Solo G3 Secure Fireproof Waterproof External HDD
A8-7140-00-1 Rev 1.1 ,
Protecting Your Data™, and No-Hassle™ (collectively, the “Trademarks”) are
trademarks owned by CDSG and are protected under trademark law. DataLock® is a
registered trademark of ClevX, LLC. U.S. DataLock technology is licensed from
ClevX, LLC. Patent: www.clevx.com/patents
©2022 CRU Data Security Group, LLC. ALL RIGHTS RESERVED. CRU ® ® , ioSafe
Product Warranty: CDSG warrants this product to be free of significant defects
in material and workmanship for a period of two (2) years from the original
date of purchase. CDSG’s warranty is nontransferable and is limited to the
original purchaser. Limitation of Liability: The warranties set forth in this
agreement replace all other warranties. CDSG expressly disclaims all other
warranties, including but not limited to, the implied warranties of
merchantability and fitness for a particular purpose and non-infringement of
third-party rights with respect to the documentation and hardware. No CDSG
dealer, agent, or employee is authorized to make any modification, extension,
or addition to this warranty. In no event will CDSG or its suppliers be liable
for any costs of procurement of substitute products or services, lost profits,
loss of information or data, computer malfunction, or any other special,
indirect, consequential, or incidental damages arising in any way out of the
sale of, use of, or inability to use any CDSG product or service, even if CDSG
has been advised of the possibility of such damages. In no case shall CDSG’s
liability exceed the actual money paid for the products at issue. CDSG
reserves the right to make modifications and additions to this product without
notice or taking on additional liability.
FCC Compliance Statement : This device complies with Part 15 of the FCC
rules. Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired
operation. This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to
radio communications.
In the event that you experience Radio Frequency Interference, you should take
the following steps to resolve the problem:
- Ensure that the case of your attached drive is grounded.
- Use a data cable with RFI reducing ferrites on each end.
- Use a power supply with an RFI reducing ferrite approximately 5 inches from the DC plug.
- Reorient or relocate the receiving antenna.
Introduction
This Quick Start Guide shows you how to set up the ioSafe Solo G3 Secure, an
app-controlled, hardware encrypted, fireproof and waterproof external storage
device that’s OS-independent and controlled via an Apple or Android device.
For information on troubleshooting, please download the User Manual at
iosafe.com/support/product-manuals.
Install the App
Download the SecureData User app onto your phone or tablet from either the Apple App Store or Google Play.
https://apps.apple.com/us/app
/securedata-lock/id1468147834
https://play.google.com/store/apps/details?id=com.securedatalock_bt&hl=en_US
Add the G3 Secure to the App
IMPORTANT
The eight-digit Device ID is required; it is printed on the rear of the ioSafe
Solo G3 Secure.
- Connect the G3 Secure to your computer’s USB 3.1 port with a USB 3.1 cable.
- Open the SecureData User app.
- Tap the
**+**in the top left corner if you don’t see the G3 Secure in the list. If you do see the G3 Secure in the list, continue onto the next section. - Tap the drive name that appears and follow the app instructions.
- Tap Continue and follow the app instructions.
Unlock the Drive
CAUTION
After 10 consecutive attempts to unlock, the drive will be erased and reset to
factory default settings, resulting in loss of data settings, and password.
- Open the app and tap the drive name.
- Enter the password. The factory default is 11223344.
- Tap Unlock.
The drive will unlock and appear on your computer.
IMPORTANT
If you experience issues with the G3 Secure remaining connected, try disabling
“Step Away Autolock” in the drive settings in your app or disable your OS’s
hard disk power
savings feature. See the User Manual at iosafe.com/support/product-
manuals for details.
Change the Password
- With the drive unlocked, tap on the ioSafe Solo G3 Secure in the app.
- Tap Change Password and enter your current password.
- Enter your old password. Then enter the new password and retype the new password into the “Confirm” field.
- Tap Change Password.
Disconnect or Lock the Drive
Unplug the cable and the drive will lock automatically. Ejecting the drive is generally not necessary, but preferable. To lock the drive without unplugging it, swipe left on the drive name on the app and tap Lock.
Product Support and Data Recovery Service
Register your product to activate your Data Recovery Service protection plan
by visiting iosafe.com/activate.
If the ioSafe Solo G3 Secure breaks during the warranty period, we will repair
or replace it.
If you face possible data loss, immediately call ioSafe Data Recovery
Services. ioSafe can determine the best actions to take to protect your
valuable information.
Free Customer and Technical Support
Phone: 1-530-820-3090 Option 2
Email: [email protected]
Data Recovery Services
Phone: 1-530-820-3090 Option 3
Email: [email protected]