ioSafe A8-7224-00 Simple Data Protection Fireproof Hard Drives User Manual

: August 16, 2024
: ioSafe

**ioSafe A8-7224-00 Simple Data Protection Fireproof Hard Drives User Manual

**

This User Manual contains proprietary content of CRU Data Security Group, LLC (“CDSG”) which is protected by copyright, trademark, and other intellectual property rights.

Use of this User Manual is governed by a license granted exclusively by CDSG (the “License”). Thus, except as otherwise expressly permitted by that License, no part of this User Manual may be reproduced (by photocopying or otherwise), transmitted, stored (in a database, retrieval system, or otherwise), or otherwise used through any means without the prior express written permission of CDSG. Use of the full ioSafe 224+ product is subject to all of the terms and conditions of this User Manual and the above referenced License.

CDSG™, CRU®, ioSafe®, Protecting Your Data™, and No-Hassle™ (collectively, the “Trademarks”) are trademarks owned by CDSG and are protected under trademark law. This User Manual does not grant any user of this document any right to use any of the Trademarks. Kensington® is a registered trademark of Kensington Computer Products Group. Synology® is a registered trademark of Synology, Inc. This document does not grant any user of this document any right to use any of the Trademarks.

INTRODUCTION

This User Manual shows you how to set up and maintain the ioSafe 224+, a fireproof and waterproof two-bay network-attached storage (NAS) storage device, powered by Synology DSM.

The ioSafe 224+ ensures seamless business continuity with Synology DSM, Synology’s prize-winning operating system. The ioSafe 224+ also protects your data while fully submersed underwater for up to 72 hours and in temperatures up to 1550° F for 30 minutes, ensuring that your data stays protected through floods and fires.

CTIVATE WARRANTY AND DATA RECOVERY SERVICE PROTECTION

Make sure to register your product to ensure you receive notices of product updates and are fully protected by our hardware warranty and Data Recovery Service (if applicable).

Register your product to activate your Data Recovery Service protection plan and warranty by visiting iosafe.com/activate.

GENERAL INFORMATION

WARNINGS AND NOTICES

Please read the following before handling this product.

IMPORTANT

If a hard drive inside the ioSafe 224+ ever fails, do not replace it without consulting the complete User Manual first.

We’ve made the drive replacement procedure very easy to follow, but if you don’t follow it you might accidentally erase your data!

Download the User Manual from iosafe.com/support/product-manuals and consult it to be safe!

Before starting any type of hardware installation, ensure that all power switches have been turned off and all power cords have been disconnected to prevent personal injury and damage to the hardware.
Do not drop the product, submit it to impact, or pierce it.
The circuit boards within this product are susceptible to static electricity. Proper grounding is strongly recommended to prevent electrical damage to the product or other connected devices, including the computer host.
Avoid placing this product close to magnetic devices, high voltage devices, or in an area exposed to heat, flame, direct sunlight, dampness, moisture, rain, vibration, shock, dust, or sand.
To avoid overheating, this product should be operated in a well-ventilated area.
Remove the drives before transporting the product to prevent damage to the drive interfaces.

PACKAGE CONTENTS

Check the package contents to verify that you have received the items below. Please contact ioSafe if any items are missing or damaged (see Section 6.4: Contact ioSafe Support, page 20).

ioSafe 224+ Qty. 1
Magnet Qty. 1
Power Supply Qty. 1
Ethernet Cable Qty. 1
Screws Qty. 9
Power Cord Qty. 1
Allen Wrench Qty. 1

IDENTIFYING PARTS

Front

Rear

LED BEHAVIOR

LED Name	Color	State	Description
Power	Blue	Static	Indicates that the unit is powered on.
Blinking	The unit is booting up or shutting down.
Off	The unit is powered off.
Status	Green	Solid	The unit is operating normally.
Orange	Blinking	Indicates one of the following states:

**** Volume degraded
Volume crashed
Volume not created
Synology DSM is not installed

Off| Indicates one of the following states:

The drives are in hibernation
The drives are not installed

Drive Activity LEDs #1-2| ****

Green

HARDWARE INSTALLATION

TOOLS AND PARTS FOR DRIVE INSTALLATION

A Phillips screwdriver
3mm hex tool (included)
At least one 3.5-inch or 2.5-inch SATA drive (please visit iosafe.com/support/hardware compatibility for a list of compatible drive models)

WARNING

If you install a drive that contains data, the system will format the drive and erase all existing data. Please back up any important data before installation.

SATA DRIVE INSTALLATION

Use the included 3mm hex tool to remove the screws on the top and bottom of the front cover. Then remove the front cover.
Remove the waterproof drive cover with the 3mm hex tool.
Remove the drive trays with the 3mm hex tool.
Install a compatible drive into each drive tray using (4x) drive screws and a Phillips screwdriver. Visit iosafe.com/support/hardware-compatibility for a list of qualified drive models.
NOTE
When setting up a RAID set, it is recommended that all installed drives should be the same size in order to make the best use of drive capacity.
Insert each loaded drive tray into an empty drive bay, ensuring that each one is pushed in all the way.
Then tighten the screws using the 3mm hex tool.
Replace the waterproof drive cover and securely tighten it using the 3mm hex tool.

CAUTION
Use only the supplied hex tool to secure the waterproof drive cover as when using other tools you could under-tighten or break the screw. The hex tool has been designed to flex slightly when the screw is sufficiently tight and the waterproof gasket is properly compressed.

Install the front cover to finish installation and protect the drives from fire.
You may optionally use the round magnet provided to attach and store the hex tool on the back of the unit.

CONNECTING THE IOSAFE 224+

WARNING

Do not place the ioSafe 224+ device on a soft surface, such as carpet, that will obstruct air flow into the vents on the underside of the product.

NOTE

If you purchased an ioSafe 224+ without drives pre-installed, the fan inside the unit will spin at full speed until you install Synology DiskStation Manager (see Install Synology DiskStation Manager) and Synology DiskStation Manager has booted up. This is the default behavior for the cooling fan and is intended.

INSTALL SYNOLOGY DISKSTATION MANAGER

Synology DiskStation Manager (DSM) is a browser-based operating system which provides tools to access and manage your ioSafe 224+. When installation is complete, you will be able to log into DSM and start enjoying all the features of your ioSafe powered by Synology. Before getting started, please check the following:

IMPORTANT

Your computer and your ioSafe 224+ must be connected to the same local network.

IMPORTANT

To download the latest version of DSM, Internet access must be available during installation.

NOTE

Any ioSafe 224+ that was shipped with hard drives pre-installed already has Synology DiskStation Manager installed. If you have drives pre-installed, continue on to Section 5: Connect and Log in to Synology DiskStation Manager, page 17.

Turn on the ioSafe 224+ if it is not already powered on. It will beep once when it is ready to set up.
Type in one of the following addresses into a web browser to load the Synology Web Assistant. The
status of your ioSafe 224+ should read Not Installed.
PURCHASED WITH HARD DRIVES

PURCHASED WITHOUT DRIVES

CONNECT VIA SYNOLOGY.COM
Click the Connect button to begin the setup process
Follow the on-screen instructions to install Synology DSM. Your ioSafe 224+ will automatically restart in the middle of setup

CONNECT AND LOG IN TO SYNOLOGY DISKSTATION MANAGER

Turn on the ioSafe 224+ if it is not already powered on. It will beep once when it is ready to set up.
Type in one of the following addresses into a web browser to load the Synology Web Assistant. The status of your ioSafe 224+ should read Ready. PURCHASED WITH HARD DRIVES

PURCHASED WITHOUT DRIVES

CONNECT VIA SYNOLOGY.COM

IMPORTANT
If you do not have an Internet connection and you purchased the ioSafe 224+ without drives pre-installed, you will need to connect using the second method. Use the server name you gave your ioSafe 224+ while installing Synology DiskStation Manager (see Section 4: Install Synology DiskStation Manager, page 15).

Click the Connect button.
The browser will display a login screen. If you purchased the ioSafe 224+ with pre-installed drives, the default username is admin and the password is left blank.
For those who purchased the ioSafe 224+ without drives, the username and password are the ones you created while installing Synology DSM (see Section 4: Install Synology DiskStation Manager, page 15).

TIP
You can change the username and password with the “User” Control Panel applet in the Synology DiskStation Manager user interface.

PRODUCT SUPPORT AND DATA RECOVERY SERVICE

Congratulations! You are now ready to manage and enjoy all the features of your ioSafe 224+ device. For more information regarding specific features, please check out DSM Help or refer to our online resources available at iosafe.com or synology.com.

ACTIVATE DATA RECOVERY SERVICE PROTECTION

Register your product to activate your Data Recovery Service protection plan by visiting iosafe.com/activate.

IOSAFE NO-HASSLE WARRANTY

If the ioSafe 224+ breaks during the warranty period, we will repair or replace it.

The standard term for the warranty is two (2) years from the date of purchase. A five (5) year extended term warranty service is available for purchase upon activation of the Data Recovery Service. See the website or contact customerservice@iosafe.com for help. ioSafe reserves the right to have its representative inspect any product or part to honor any claim, and to receive a purchase receipt or other proof of original purchase before warranty service is performed.

This warranty is limited to the terms stated herein. All expressed and implied warranties including the warranties of merchantability and fitness for a particular purpose are excluded, except as stated above. ioSafe disclaims all liabilities for incidental or consequential damages resulting from the use of this product, or arising out of any breach of this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may have other rights as well, which will vary from state to state.

DATA RECOVERY PROCEDURE

If the ioSafe 224+ faces possible data loss for any reason, you should immediately call the ioSafe Disaster Response Team at 1-530-820-3090 option 3. You can also send an email to disastersupport@iosafe.com. ioSafe can determine the best actions to take to protect your valuable information. In some cases a self- recovery can be performed and provide you with immediate access to your information. In other cases, ioSafe may request that the product be returned to the factory for data recovery. In any case, contacting us is the first step.

The general steps for disaster recovery are:

Email disastersupport@iosafe.com with your serial number, product type and date of purchase. If you cannot email, call the ioSafe Disaster Support Team at 1-530-820-3090 option 3.
Report the disaster event and obtain return shipping address/instructions.
Follow ioSafe team instructions on proper packaging.
ioSafe will recover all data which is recoverable according to the terms of the Data Recovery Service Terms and Conditions.
ioSafe will then place any recovered data on a replacement ioSafe device.
ioSafe will ship the replacement ioSafe device back to the original user.
Once the primary server/computer is repaired or replaced, the original user should restore the primary drive data with the ioSafe backup data.