STAINMASTER LB034-12-L001 Bold Selection II Dakota Land Textured Indoor Carpet User Guide
- June 9, 2024
- STAINMASTER
Table of Contents
CARPET LIMITED WARRANTIES GUIDE
LIMITED WARRANTIES AT A GLANCE
To see which limited warranties apply to the carpet you purchased, please
refer to the table below.
These limited warranties apply for STAINMASTER® carpet purchased for indoor
installation by the owner for an owner-occupied residence, on or after March
7, 2022. “Warranty Period” shall be i) Lifetime limited warranty coverage
beginning on the date of purchase and continuing for the life of the carpet;
and ii) other limited warranty coverage beginning on the date of purchase and
continuing for the stated period of time as set forth below. For warranty
information on purchases prior to March 7, 2022, call the STAINMASTER® Support
Team at 1- 800-438-7668. PLEASE NOTE
THAT THE CARPET MUST HAVE BEEN PROFESSIONALLY CLEANED USING HOT WATER
EXTRACTION AT THE OWNER’S EXPENSE AFTER THE EVENT THAT GAVE RISE TO THE
POTENTIAL WARRANTY CLAIM AND WITHIN 30 DAYS PRIOR TO FILING THE CLAIM. NOTE
THAT THIS LIMITED WARRANTY ALSO CONTAINS A PROVISION WHEREBY BOTH PARTIES
AGREE TO RESOLVE ANY DISPUTES THROUGH AN INITIAL INFORMAL DISPUTE RESOLUTION
PROCESS AND THEN, IF NECESSARY, THROUGH EITHER SMALL CLAIMS COURT OR BINDING
ARBITRATION.
WARRANTIED AGAINST| |
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FOOD & BEVERAGE STAINS| LIFETIME| LIFETIME
SOIL RESISTANCE| LIFETIME| LIFETIME
PET URINE STAINS| LIFETIME| NOT COVERED
PET VOMIT & FECES STAINS| LIFETIME| NOT COVERED
TEXTURE RETENTION| 25 years or 28 years with qualifying carpet pad| 15
years or 18 years with qualifying carpet pad
ABRASIVE WEAR| 25 years or 28 years with qualifying carpet pad| 15 years
or 18 years with qualifying carpet pad
*Warranty coverage described herein excludes carpet installed on stairways.
**Extend your Texture Retention and Abrasive Wear Limited Warranties by
purchasing and installing a qualifying carpet pad with a breathable moisture
barrier. (See store for
details).
CONTACT INFORMATION
For warranty service or special assistance for carpet care and cleaning, call
the STAINMASTER® Support Team at
1-800-438-7668. Business hours are
8AM to 5PM EST, Monday through Friday. Or, contact us by email at:
stainmaster@lowes.com.
CARE AND CLEANING OBLIGATIONS
- Professional hot-water extraction cleaning is recommended every 12-18 months to help prolong and enhance your carpet’s appearance.
- Clean stains or soiled areas immediately using the DIY instructions found on Lowes.com/carpetcare.
- If after DIY cleaning, the stained area(s) or soiled area(s) have not improved, you will need to promptly commission a professional hotwater extraction cleaning (at your expense; these maintenance costs will not be reimbursed). Make sure you keep receipts from all professional hot-water extraction cleanings. Proof of professional hot-water extraction cleaning is required to be covered under these limited warranties.
- If the problem still remains after the professional hot water extraction cleaning, you must contact the STAINMASTER® Support Team within
30 days of the professional hot-water extraction cleaning to file your claim.
FILING A CLAIM
If you have a problem with your carpet and believe it is covered by one or
more of the limited warranties outlined in this warranty brochure, you must
file a claim by contacting the STAINMASTER® Support Team. When you call, you
will be asked to provide the following:
- An explanation of the carpet issue and what caused it. Explain where the carpet issue is located and in what other rooms the carpet is currently installed.
- A copy of your Lowe’s installation contract, which will include the purchased date and store location, the carpet style name, carpet pad name, and the quantity purchased – all of which is required information necessary to start your warranty claim.
- Proof of professional hot-water extraction cleaning(s) after the problem occurred and within 30 days prior to filing claim. A receipt which shows date and proof of service is required to be covered under these limited warranties. Please note that Lowe’s will not reimburse you for your costs for professional hot-water cleaning.
GENERAL TERMS AND CONDITIONS FOR ALL LIMITED WARRANTIES
- Only first quality carpet (not seconds or irregulars) which meets Lowe’s construction and performance specifications are covered under these limited warranties.
- These limited warranties apply to all STAINMASTER® carpet products purchased on or after March 7, 2022, and installed indoors in the owneroccupied space in an owner-occupied residence. Coverage also applies to STAINMASTER® carpet purchased by a tenant and installed in the indoor portion of a rental dwelling occupied by such tenant. Dwellings used for short-term rentals and vacation rentals, timeshare dwellings, motorhomes (RVs), and houseboats are specifically excluded. If the carpet is removed from the home, these limited warranties will be deemed null and void.
- Warranties may be extended to the longer period as set forth in chart above if a qualifying carpet pad, with a breathable moisture barrier is purchased and installed. (See store for details.)
- All warranty coverage is transferable to subsequent owner-occupiers only in owner-occupied residences. The original homeowner must contact the STAINMASTER® Support Team to provide original receipts documenting the carpet purchase and home sale documentation showing property address, date of sale, buyer, and seller. This documentation must be provided within sixty (60) days of the home sale.
- These limited warranties also exclude commercial use, abnormal use or conditions, any type of abuse, vandalism, extreme pet conditions or damage by smoke, fire, storm, flood, hurricane, wind, lightning, any other natural disaster, or any act of God. These warranties do not cover problems caused by wetting or persistence of excessive moisture. “Commercial use” includes but is not limited to: use in a store, office or other place of business. “Abnormal use or conditions” includes, but is not limited to: water damage from plumbing, storm or flood, damage from smoke or fire, damage from improper cleaning methods or materials, and from improper maintenance. “Abuse” is any use of the carpet that is unreasonable considering the normal and expected uses of a carpet in a residence including but not limited to excessive, repeated pet urine.
- Lowe’s does not represent or ensure STAINMASTER® carpet will improve health or allergy related conditions.
- This limited warranty specifically excludes damage from pets or such things as tears, pulls, cuts, pilling, burns, furniture casters, athletic equipment, vacuum marks or heavy wheeled devices. Changes in appearance caused by matting, crushing, soiling, shading or pile reversal, cornrowing, rippling, delamination, fading, furniture depressions or snags are also specifically excluded.
- Improper installation or defective construction unrelated to the coverage herein are also excluded.
- Damage caused by pets such as lingering odors, color change, carpet loop or tuft snags and pulls or damage from extreme moisture are excluded.
- Bound rugs are not covered.
- If Lowe’s determines that your claim is covered under one or more of the limited warranties, Lowe’s will, at its sole option, determine to repair the affected area of your carpet, or, if repair cannot reasonably be made, Lowe’s will determine to replace the affected area of carpet.
- If Lowe’s replaces carpet under a limited warranty, and the identical carpet is not available, a STAINMASTER® carpet of comparable quality and value must be selected (“Comparable Replacement Carpet”). Comparable Replacement Carpet and specifications are determined by Lowe’s. If a less expensive carpet is chosen, the difference will not be refunded or applied to the claim to cover carpet pad or furniture moving.
- If Lowe’s replaces your STAINMASTER® carpet under any of these limited warranties, the remaining portion of the Warranty Period will be based on your original purchase date and not the date of the replacement carpet.
- Cash refunds will not be offered.
REPLACEMENT OF WALL-TO-WALL CARPET
For all brands of wall-to-wall STAINMASTER® carpet, any repair or replacement under these limited warranties will be made through Lowe’s and will be limited to the affected area of the carpet and adjacent areas extending to the nearest wall, doorway or entrance.
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If replacement is necessary, the limited warranty covers the “cost and installation” (as defined below) of the Comparable Replacement Carpet.
Comparable Replacement Carpet “cost and installation” means (i) cost of Comparable Replacement Carpet; (ii) the removal and disposal of your original STAINMASTER® carpet; and (iii) installation of the Comparable Replacement Carpet. It excludes all costs associated with carpet pad, including but, not limited to, the cost of any new carpet pad, as well as the removal and haul away of the old carpet pad and installation of any new carpet pad. -
Any other costs and labor charges, including, but not limited to, costs for moving furniture, equipment or baseboards, costs associated with new carpet pad, custom work, or other charges are your responsibility and will not be paid by Lowe’s.
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Cash refunds will not be offered.
You must reasonably cooperate with Lowe’s in its efforts to perform its obligations under these limited warranties.
STAIN RESISTANCE LIFETIME LIMITED WARRANTY (FOOD AND BEVERAGE)
For the Warranty Period stated, the surface pile of your STAINMASTER® carpet
will resist food and beverage stains that occur during normal residential use
(“covered stains”) subject to your compliance with the carpet Care and
Cleaning Obligations (including professional hot-water cleaning as described
above).
Subject to the conditions above and a determination by Lowe’s, under its sole
discretion, that the stain is covered by the limited warranty, Lowe’s will, at
its sole option, repair or replace the affected area of your carpet containing
the covered stain. If a repair cannot reasonably be made, we will replace the
affected area of your carpet. Stains must be visible to the naked eye to be
eligible for repair/replacement.
Clean stains or soiled areas immediately using the DIY instructions found on
Lowes.com/carpetcare.
No carpet is fully stain proof. Therefore, Lowe’s does not extend warranty
coverage to any of the substances or causes of damage identified below (“non-
covered stains”). The following are examples of non-covered stains excluded
from this limited warranty:
- Non-food and non-beverage stains caused by substances, including, but not limited to, cosmetics, medication, bleaches, inks, vomit, blood, urine or feces, etc.
- Stains caused by substances that destroy or change the color of the carpet, including, for example, but not limited to, stains caused by dyes (such as clothing or food coloring), bleaches, acne medications, drain cleaners and plant food.
- Color changes due to fading.
- These warranties do not cover the reappearance of previously cleaned stains (“wicking”). Stains that are saturated and result in “wicking” will release with additional re-cleaning. (Stains resulting from pet urine, pet vomit and pet feces are covered under the limited lifetime warranty for STAINMASTER PetProtect carpet as described herein.)
PET STAIN RESISTANCE LIFETIME LIMITED WARRANTY (URINE, VOMIT & FECES) FOR
**PETPROTECT® CARPET STYLES**
For the Warranty Period stated, the surface pile of your STAINMASTER®
PetProtect carpet will resist pet urine, pet vomit and pet feces stains that
occur during normal residential use (“covered pet stains”) subject to your
compliance with the carpet Care and Cleaning Obligations (including
professional hot-water cleaning as described above).
Subject to the conditions above, and a determination by Lowe’s, under its sole
discretion, that the stain is covered by the limited warranty, Lowe’s will, at
its sole option, repair or replace the affected area of your carpet containing
the covered stain. If a repair cannot reasonably be made, we will replace the
affected area of your carpet. Stains must be visible to the naked eye to be
eligible for repair/replacement.
Clean stains or soiled areas immediately using the DIY instructions found on
Lowes.com/carpetcare.
No carpet is fully stain proof. Therefore, Lowe’s does not extend warranty
coverage to any of the substances or causes of damage identified below
(“PetProtect non-covered stains”). The following are examples of non-covered
stains excluded from this limited warranty:
- Non-food and non-beverage stains caused by substances, including, but not limited to, cosmetics, medication, bleaches, inks, blood, vomit (other than pet vomit), urine (other than pet urine) or feces (other than pet feces), etc.
- Stains caused by substances that destroy or change the color of the carpet, including, for example, but not limited to, stains caused by dyes (such as clothing or food coloring), bleaches, acne medications, drain cleaners and plant food.
- Color changes due to fading.
- These warranties do not cover the reappearance of previously cleaned stains (“wicking”). Stains that are saturated and result in “wicking” will release with additional re-cleaning.
SOIL RESISTANCE LIFETIME LIMITED WARRANTY
Over time any carpet may change color due to the accumulation of dry soil from
foot traffic. For the Warranty Period stated, your carpet will not have a
“noticeable color change” due to deposits of dry soil as a result of foot
traffic from normal indoor household use subject to your compliance with the
carpet Care and Cleaning Obligations (including professional hot-water
cleaning as described above).
Subject to the conditions above, and a determination by Lowe’s, under its sole
discretion, that the noticeable color change is covered under this limited
warranty, Lowe’s will, at its sole option, repair or replace the affected area
of your carpet containing the noticeable color change. If a repair cannot
reasonably be made, we will replace the affected area of your carpet. The
noticeable color change must be visible to the naked eye to be eligible for
repair/replacement.
Excluded from this limited warranty are noticeable color changes resulting
from grease, mud, asphalt, tar, paints, ink, rust, blood, cement, materials
that permanently destroy, dyes or alter colors (such as bleaches, acne
medications, drain cleaners and plant food), urine, feces, vomit, appearance
or color changes due to burns, pets, tears, cuts, pulls, shading or pile
reversal, fading, furniture depressions, snags or athletic equipment..
TEXTURE RETENTION LIMITED WARRANTY
For the Warranty Period stated, the surface pile of your carpet when installed
over carpet pad meeting the standards described below will not, under normal
residential use, show a significant loss of carpet pile texture from the
carpet tufts bursting, blooming, opening or losing their twist, subject to
your compliance with the carpet Care and Cleaning Obligations (including
professional hot-water cleaning as described above),
- “Texture Retention” is defined as the ability of carpet tufts to retain their visible shape and not burst, bloom, open or lose their twist, and is measured by using an international standardized rating scale.
- This warranty is limited to loss of texture from foot traffic, resulting in tufts bursting, blooming, opening or losing their twist which cannot be corrected.
- In order to have texture retention limited warranty coverage, carpet must be:
- must be installed over pad/cushion which meets the HUD UM 72a, Class 1 standards in the US. (This certification sets minimum standards for carpet pad/cushion for density (lbs./ ft3), thickness (in.), weight (oz./sq.yd.), and other physical characteristics which determine performance.)
- must be installed over pad/cushion which meets all the minimum parameters as per CGSB 1 Standard 20-GP-23M entitled “Standard for:
Pad/Cushion, Carpet, Flexible Polymeric Material” in Canada. (This standard sets minimum standards for carpet pad/cushion padding for density (kg/m3), thickness (mm), and other physical characteristics which determine performance.) 2 Subject to the conditions above, and a determination by Lowe’s after receipt of third-party inspection report, under its sole discretion, that the loss of carpet pile texture is covered by the limited warranty, Lowe’s will, at its sole option, repair or replace the affected area of your carpet containing the loss of texture. If a repair cannot reasonably be made, we will replace the affected area of your carpet.
This limited warranty specifically excludes damage from pets or such things as tears, pulls, cuts, pilling, burns, furniture casters, athletic equipment, vacuum marks or heavy wheeled devices. Changes in appearance caused by matting, crushing, soiling, shading or pile reversal, cornrowing, rippling, delamination, fading, furniture depressions or snags are also specifically excluded.
ABRASIVE WEAR LIMITED WARRANTY
- For the warranty period stated, your carpet will not incur Fiber Loss from Abrasive Wear (as hereinafter defined) by more than 10% in any area. “Fiber Loss from Abrasive Wear” is defined as actual loss of fiber, due to normal abrasion, from the surface pile of the carpet, subject to your compliance with the carpet Care and Cleaning Obligations (including professional hot-water cleaning as described above).
- Subject to the conditions above, and a determination by Lowe’s, under its sole discretion, that the Fiber Loss from Abrasive Wear is covered by the limited warranty, Lowe’s will, at its sole option, repair or replace the affected area of your carpet containing the Fiber Loss. If a repair cannot reasonably be made, we will replace the affected area of your carpet.
THE FOLLOWING REMEDY AND DISPUTE RESOLUTION PROVISIONS APPLY TO ALL OF THE
LIMITED WARRANTIES INCLUDED IN THIS BOOKLET: LIMITATIONS: YOUR SOLE AND
EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL EQUAL THE COST OF
REPLACEMENT PRODUCT FOR THE PORTION OF THE CARPET THAT DOES NOT CONFORM TO THE
WARRANTY AND LABOR COSTS FOR SUCH REPAIR, AS PROVIDED HEREIN. LOWE’S SHALL NOT
BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES OR
EXPENSES, OR FOR LOST OR PROSPECTIVE PROFITS, ARISING OUT OF THE PURCHASE OR
USE OF THE STAINMASTER® CARPET PRODUCTS OR RESULTING FROM THE BREACH OF THIS
LIMITED WARRANTY. IN NO EVENT SHALL LOWE’S CUMULATIVE LIABILITY EXCEED THE
COST OF REPLACEMENT PRODUCT FOR THE PORTION OF THE CARPET THAT DOES NOT
CONFORM TO THE WARRANTY AND LABOR COSTS FOR SUCH REPAIR. THERE ARE NO
WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE OF THIS WARRANTY.
TO THE EXTENT PERMITTEDBY LAW, ALL OTHER WARRANTIES, WHETHER EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED.
State and Province Rights This limited warranty gives You specific legal
rights, and You may also have other rights which vary from state to state or
province to province. Some states do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may
not apply to You. Also, some provinces do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitation or
exclusion may not apply to You.
Informal DISPUTE RESOLUTION PROVISION Lowe’s and You each recognize and agree
that good faith, informal efforts to resolve disputes often result in prompt,
low-cost, and mutually beneficial outcomes. Therefore, You and Lowe’s each
agree that, before either of us may, under the provision below, commence an
arbitration or assert a claim in small claims court, You and Lowe’s will
engage in the following informal dispute resolution process:
- The party seeking to initiate a claim in arbitration or small claims court (“claimant”) must first give written notice to the other party (“respondent”). To notify us that you intend to initiate informal dispute resolution, you must contact the STAINMASTER® Support Team at 1-800-438-7668 or by email at stainmaster@lowes.com. The notice must include claimant’s full name and contact information; a description of the claim; information about the specific purchase, installation or use of Lowe’s STAINMASTER® carpet product(s) giving rise to the claim; claimant’s counsel’s name and contact information, if represented by counsel; and a description of the relief sought.
- You and Lowe’s will personally meet and confer, via teleconference or videoconference, in a good faith effort to informally resolve any claim covered by this provision. If either You or Lowe’s are represented by counsel, that counsel may participate in the informal dispute resolution conference.
- Either party may request arbitration or a proceeding in small claims court, as applicable, if the dispute cannot be resolved within sixty (60) days, unless an extension is mutually agreed upon by you and us.
- Any statute of limitations will be tolled while You and Lowe’s engage in the informal dispute resolution process described in this section.
Waiver of Rights:
-
YOU AGREE TO WAIVE, TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, ANY CLAIMS FOR PUNITIVE OR EXEMPLARY DAMAGES
AND ANY RIGHT TO PURSUE CLAIMS ON A CLASS OR CONSOLIDATED BASIS OR IN A REPRESENTATIVE CAPACITY, WHICH RELATE IN ANY
WAY TO YOUR PURCHASE, INSTALLATION OR USE OF LOWE’S STAINMASTER® CARPET PRODUCTS.
Arbitration: Please read this section carefully because it affects rights that you might otherwise have. It provides for resolution of most disputes through arbitration instead of court proceedings. -
Arbitration is different than court. There is no judge or jury, but the arbitrator can award damages. Arbitration is final, binding and subject to only limited review by a court.
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Lowe’s and You agree that any controversy or claim arising out of or relating to the purchase, installation or use of Lowe’s STAINMASTER® carpet products, including any claim for breach of warranty (a “Dispute”), may be settled only by BINDING ARBITRATION or in a small claims court, if the Dispute is within the jurisdiction of the small claims court and there will be NO JURY TRIAL. Lowe’s and You agree that the American Arbitration Association (AAA) shall administer any arbitration in accordance with its Commercial Arbitration Rules and its Consumer-Related Dispute Supplementary Procedures and incorporated fee schedule, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. The parties intend that the Dispute will be settled in individual (bi-lateral) and not class arbitration, do not consent to the incorporation of the AAA Supplementary Rules for Class Arbitration into the rules governing arbitration under this Dispute Resolution Procedure, and hereby waive any right to arbitrate a Dispute through representative or class arbitration. The parties intend that the arbitrator decide all issues of substantive arbitrability, including his/her own jurisdiction. You agree that this arbitration section shall survive termination of this agreement.
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Any arbitration shall be confidential, and neither You nor Lowe’s may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcement or appeal of the arbitration award. The decisions of the arbitrators shall be binding and conclusive upon all parties involved, and any judgment or decision on any arbitration may be entered in and specifically enforced in any court having proper jurisdiction.
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If any portion of this section is determined by a court to be inapplicable or invalid, then the remainder shall be given full force and effect.
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Claimant will be required to pay any applicable filing fees. Unless an applicable statute expressly permits awarding attorneys’ fees to the prevailing party, all administrative fees and expenses of arbitration will be divided equally between You and Lowe’s. Each party will bear the expense of its own counsel, expert, witnesses, preparation and presentation of evidence at any arbitration hearing. In the event the claim brought by claimant is frivolous, unreasonable or without foundation, or claimant continues to prosecute a claim after the claim became frivolous, unreasonable or without foundation, claimant will be required to reimburse Lowe’s for its costs, expenses and reasonable attorneys’ fees, amounts paid in the investigation, defense, and/or settlement of such claims, and all other amounts allowed by law.
Law Governing Arbitration Provision The Dispute Resolution Provision above
establishing the arbitration process is governed by the Federal Arbitration
Act (FAA), 9 U.S.C. §§ 1-16. Information on the AAA and Arbitration Filing
Requirements and Fees: The website for the AAA may be accessed at
www.adr.org. The AAA Commercial Arbitration Rules and
the Consumer Arbitration Rules (with associated fee schedule) may be accessed
at https://www.adr.org/Rules. For more information on AAA arbitration,
contact: American Arbitration Association, Case Filing Services, 1101 Laurel
Oak Road, Suite 100, Voorhees, NJ 08043. Toll Free number:
877-495-4185. Fax number:
877-304-8457. Email:
casefiling@adr.org.
WAIVER OF JURY TRIAL: LOWE’S AND YOU UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL
BY JURY IN ANY ACTION, PROCEEDING OR COUNTERCLAIM ARISING OUT OF OR RELATING
TO ANY DISPUTE ARISING UNDER THIS AGREEMENT. IF FOR ANY REASON A CLAIM
PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, LOWE’S AND YOU AGREE THAT
THERE WILL NOT BE A JURY TRIAL. YOU UNDERSTAND THAT BY THIS AGREEMENT YOU ARE
WAIVING THE RIGHT TO HAVE ANY DISPUTE HEARD AND RESOLVED IN COURT BY A JURY.
90-DAY CUSTOMER SATISFACTION PROGRAM
We want you to be completely satisfied with your purchase and be proud to show
your new STAINMASTER® carpet to friends, neighbors and family members.
Therefore, we are providing you with our 90-Day Customer Satisfaction Program.
If you are not fully satisfied with your STAINMASTER® carpet within 90 days of
purchase, Lowe’s will replace it!
This means if you do not love your choice and are not fully satisfied with the
color, style or design of your new STAINMASTER® carpet, Lowe’s will replace
it! This promise is not applicable to staining, soiling, manufacturing defects
or damage issues, or issues related to installation. This offer applies to any
STAINMASTER® brand of carpet purchased from and installed by an authorized
Lowe’s installer.
Get to know your new carpet
After your new STAINMASTER® carpet is installed, if you decide you are not
happy with the color, style or design, Lowe’s will replace it with a
STAINMASTER® carpet of the same or comparable grade, quality and value
(excludes sales tax, finance charge, and shipping, delivery charges or labor).
HERE’S HOW IT WORKS:
If you decide you are not happy with the color, style or design, contact the
Lowe’s store where your carpet was purchased to initiate a claim.
- Costs associated with the removal, disposal, installation or any other costs of your original or replacement STAINMASTER® carpet are your responsibility. Upgraded STAINMASTER® carpet styles are permitted at an additional cost to you.
- This program applies to carpet installed in owner-occupied residences only.
- Coverage is only for installed wall-to-wall carpet purchased in the U.S. or in Canada.
- Only one replacement carpet per customer is allowed under this program. Replacements only. No cash payments or refunds.
- Proof of purchase is required, including a copy of the original sales receipt containing the carpet style name, model number, and color.
- Replacements are valid only from Lowe’s and are not transferable. We reserve the right to cancel or modify this program at any time with or without notice.
- 90 day love it or replace it plan excludes dissatisfaction including, without limitation, any type of problem that would be covered under one of the STAINMASTER® limited warranties.
- This program, along with the limited warranty you received for your carpet, gives you specific legal rights. There shall be no other warranties offered or implied, by statute or otherwise. This program excludes manufacturing defects, damages and issues related to installation. For questions about the 90-Day Customer Satisfaction Program, please call a Lowe’s store.
STAINMASTER® Carpet Limited Warranties Guide | 7
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