APC BE550G Power-Saving Back-UPS User Manual

APC BE550G Power-Saving Back-UPS

Connect the Battery

Caution

• The Back-UPS ES is shipped with one battery wire disconnected. Small sparks may occur during battery connection.
• Do not install the unit in direct sunlight, in excessive heat or humidity, or in contact with fluids.
• Connect the power cord directly to a wall outlet; not a surge protector or power strip. The outlet must be located near the equipment and easily accessible.

Overview

1. Master Outlet – Connect a master device, such as a computer. See “Using the power-saving outlets” on page 2.

2. Battery Backup and Surge Protection – These outlets receive power whenever the unit is ON. During a power outage or other AC problems (brownouts, over-voltages), these outlets will receive power from the unit for a limited time. Connect a computer, monitor, and two other data-sensitive devices into these outlets. Note that one of these outlets is the Master outlet. See “Using the power-saving outlets” on page 2.

3. Controlled Outlets – Connect peripheral devices. See “Using the power-saving outlets” on page 2.

4. Surge Protection – These outlets provide full-time protection from surges even if the unit is OFF, but will only supply power when the unit is ON. Connect a printer, fax machine, scanner, or other peripherals that do not need battery power during power outages. Note that if the power-saving feature is enabled, three of these outlets are controlled by the Master outlet.

5. Data Port – Use the supplied RJ45/USB cable to connect the Back-
   UPS unit to a computer to install the software. See “Install the PowerChute® Personal Edition software” on page 2.

6. Circuit Breaker – Push to re-set the circuit breaker.

7. Wall outlet – Connect the unit to a data line wall outlet.

8. Modem/Phone/Fax – Connect a DSL or dial-up modem, phone, fax machine, or 10/100 Base-T ethernet equipment. Note: Do not connect the UPS telephone protection ports to both the telephone and network system cables at the same time.

Turn on the Back-UPS

Press the ON/OFF switch to turn the unit ON. A single short beep and the green “Power On” indicator confirms that Back-UPS ES is on and ready to provide protection. The UPS will automatically perform a self-test when power is applied to the unit, the green LED will flash during the self-test.
Note: Prior to first use, charge the Back-UPS for at least 16 hours to ensure sufficient runtime. The unit is charging whenever it is connected to AC power, whether the unit is turned ON or OFF.

Install the PowerChute® Personal Edition software
Using the supplied USB cable, connect the data port of the unit to the USB port on a computer. Install the PowerChute Personal Edition software using the enclosed CD.

Power-saving Master and Controlled Outlets

To conserve electricity, configure the Back-UPS to recognize a Master device, such as a desktop computer or an A/V receiver, and Controlled peripheral devices, such as a printer, speakers, or a scanner. When the Master device goes into Sleep or Standby mode, or turns OFF, the Controlled device(s) will shut down as well, saving electricity.

Using the power-saving outlets

Note: The Back-UPS ships with the power saving feature DISABLED. To use this feature, the outlets must be enabled.

• Enable the power-saving outlets. Press and hold MASTER ENABLE for 2 seconds. The unit will beep to indicate the feature is enabled. The green LED above the MASTER ENABLE button will illuminate.
• Disable the power-saving outlets. Press and hold MASTER ENABLE for two seconds. The unit will beep to indicated the feature is disabled. The green LED above the MASTER ENABLE button will darken.

Setting the threshold

The amount of power used by a device in Sleep or Standby mode varies between devices. It may be necessary to adjust the threshold at which the Master outlet signals the Controlled outlets to shut down. When the threshold is set, the power-saving outlets are enabled.

1. Ensure a master device is connected to the Master outlet. Put that device into Sleep or Standby mode, or turn it OFF.
2. Press and hold the Master Enable button for six seconds. After the first 2 seconds the unit will beep, continue holding the button down until the unit three beeps times in a row. Release the Master Enable button. The Back-UPS unit will now recognize the threshold level of the Master device and save it as the new threshold setting.

Status Indicators

when UPS is turned off.
Low Battery Alarm – UPS is supplying battery power to the load connected to the Battery outlets and the battery is near exhaustion.| Green LED – flashing| Rapid beeping (every 1/2 second)| UPS transfers back to normal operation, or when UPS is turned off.
Replace Battery is in need of charging or is at the end of its usual life and must be replaced| Green/Red alternating LED – flashing| Constant tone| UPS turned off with the power switch.
Battery Disconnected – The battery is disconnected or bad battery.| Red LED – flashing| Constant tone| UPS turned off with the power switch.
Overload Shutdown – During On Battery operation a battery power supplied outlet overload was detected.| None| Constant tone| UPS turned off with the power switch.
Sleep Mode – During On Battery operation the battery power has been completely exhausted and the UPS is waiting for AC power to return to normal.| None| Beeping once every 4 seconds| AC power is restored, or if AC power is not restored within

32 seconds, or the UPS is turned off.

Master Function Enabled| Master Enable LED – ON| None|
Master Function Disabled| Master Enable LED – OFF| None|

Troubleshooting

Specifications

environmental temperature
Physical| Net Weight| 6.4kg             6.8kg
Dimensions (H x W x D)| 285 x 230 x 86 mm

(11.2 x 9.1 x 3.4 in)

Environmental| Operating Temperature:| 0 oC to 40 oC (32 oF to 104 oF)
Storage Temperature| -15 oC to 45 oC (5 oF to 113 oF)
Operating Relative Humidity| 0 to 95% non-condensing
Pollution Degree| 2
International Protection Code| IP20
Electrical| Overvoltage category| II
Applicable power grid distribution system| TN Power system
Applicable standards| IEC 62040-1

Order Replacement Battery

Replace with a genuine APC battery. Replacement batteries can be ordered from www.apc.com (valid credit card required). For Back-UPS BE550G, order RBC110. For Back-UPS BE700G, order RBC17.

Warranty

The standard warranty is 3 years from the date of purchase in the EU, 2 years outside of the EU. SEIT’s standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with APC by Schneider Electric Support. SEIT will ship the replacement unit once the defective unit is received by the repair department or cross-ship upon the provision of a valid credit card number. The customer pays for shipping the unit to SEIT. SEIT pays ground freight transportation costs to ship the replacement unit to the customer.

Service

DO NOT RETURN Back-UPS to the place of purchase under any circumstances.

1. Verify the battery is connected and that the circuit breaker is not tripped.
2. If there are still problems or questions, contact APC by Schneider Electric.
3. Before contacting APC by Schneider Electric Support, have the purchase date, UPS model, and serial number (on bottom of unit) available.
4. If the Technical Support Representative cannot solve the problem, the representative will issue a Return Material Authorization Number (RMA#) and a shipping address.
5. Pack the unit in its original packaging. If the original packaging is not available, ask APC by Schneider Electric Support about obtaining a new set. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty (insuring the package for full value is recommended).
6. Write the RMA# on the outside of the package.
7. Return the unit by insured carrier to the address given to you by APC by Schneider Electric Support.

UPS Wall Installation

The UPS can be installed vertically or horizontally to a wall. Use the template to assist with installation and a fastener (not included) that can support at least 6.8 kg.

Order Replacement Battery
Replace with a genuine APC battery. Replacement batteries can be ordered from www.apc.com (valid credit card required). For Back-UPS BE550G, order RBC110. For Back-UPS BE700G, order RBC17.

Warranty

The standard warranty is 3 years from the date of purchase in the EU, 2 years outside of the EU. SEIT’s standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with APC by Schneider Electric Support. SEIT will ship the replacement unit once the defective unit is received by the repair department or cross-ship upon the provision of a valid credit card number. The customer pays for shipping the unit to SEIT. SEIT pays ground freight transportation costs to ship the replacement unit to the customer.

Service

DO NOT RETURN Back-UPS to the place of purchase under any circumstances.

1. Verify the battery is connected and that the circuit breaker is not tripped.
2. If there are still problems or questions, contact APC by Schneider Electric.
3. Before contacting APC by Schneider Electric Support, have the purchase date, UPS model, and serial number (on bottom of unit) available.
4. If the Technical Support Representative cannot solve the problem, the representative will issue a Return Material Authorization Number (RMA#) and a shipping address.
5. Pack the unit in its original packaging. If the original packaging is not available, ask APC by Schneider Electric Support about obtaining a new set. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty (insuring the package for full value is recommended).
6. Write the RMA# on the outside of the package.
7. Return the unit by insured carrier to the address given to you by APC by Schneider Electric Support.

APC by Schneider Electric Worldwide Customer Support

• Technical Support: http://www.apc.com/support
• Internet: http://www.apc.com
• Worldwide: +1 800 555 2725
• Australia: 1 800-652725
• European Union: 000 353 91 7020002725

© 2022 APC by Schneider Electric. APC and the APC logo are owned by Schneider Electric Industries S.A.S., American Power Conversion Corporation, or their affiliated companies. All other trademarks are property of their respective owners.

References

• APC, a flagship brand of Schneider Electric - APC USA
• APC, a flagship brand of Schneider Electric - APC USA

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