Amantii BS1900034-1 SYM-34 BESPOKE Electric Fireplace Instruction Manual

: June 2, 2024
: Amantii

Amantii BS1900034-1 SYM-34 BESPOKE Electric Fireplace

ELECTRIC FIREPLACE

www.amantii.com

INSTALLATION AND OPERATION INSTRUCTIONS FOR

SYM-34 BESPOKE
- BS1900034-1
SYM-42 BESPOKE
- BS1900042-1
SYM-50 BESPOKE
- BS1900050-1
SYM-60 BESPOKE
- BS1900060-1
SYM-74 BESPOKE
- BS1900074-1
SYM-88 BESPOKE
- BS1900088-1
SYM-100 BESPOKE

SAFETY INFORMATION

WARNING

if the information in these instructions are not followed exactly, a fire or explosion may result causing property damage, personal injury or loss of life. Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other.

INSTALLER: LEAVE THIS MANUAL WITH THE APPLIANCE.
CONSUMER: RETAIN THIS MANUAL FOR FUTURE REFERENCE.

WARNING: This product can expose you to chemicals including lead in the wiring, which is [are] known to the State of California to cause birth defects of other reproductive harm. For more information visit: www.p65warnings.ca.gov Please read and carefully follow all of the instruction found in this manual. Please pay special attention to the safety instructions provided in this manual. The instructions included here will assure that you have many years of dependable and enjoyable service from your Amantii product.

IMPORTANT INSTRUCTION

Read all instructions before installing or using this heater.
Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet from the front, sides and rear of the heater.Always unplug heater when not in use.
Do not operate the fireplace if it has a damaged cord or plug, after it has malfunctioned, or if the unit has been dropped or damaged in any way.
Do not run the cord under carpeting. Do not cover the cord with throw rugs, runners or anything else. Arrange the cord away from traffic areas where it could not be tripped over.
To disconnect the heater, turn the controls to “OFF” before removing the plug from the outlet.
Do not insert or allow foreign objects to enter any ventilation or exhaust opening, as this may cause an electric shock, fire or damage to the heater.
To prevent a possible fire, do not block air intakes in any manner.
A heater has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or flammable liquids are used or stored.
Use this heater only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electric shock or injury.
Avoid the use of an extension cord, the extension cord will overheat and cause a fire. This heater is not to be used with an extension cord.
Always use properly grounded fused and polarized outlets.
Always use ground fault protection where it is required by electrical codes.
Always disconnect the power before performing any cleaning, maintenance or relocation of the heater.
To prevent a possible fire, do not burn wood or other materials in this heater.
To prevent electric shock or fire, always use a certified electrician, should new circuits or outlets be required.
When transporting or storing the heater, keep it in a dry place, free from excessive vibration.
This appliance should not be modified under any circumstances.
Packaging material should be kept away from children and be disposed of in a safe manner. Plastic bags are not toys and should be kept away from children and infants.
Do not use this heater in small rooms when they are occupied by persons not capable of leaving the room on their own, unless constant supervision is provided.
If the glass is damaged, do not use the heater in order to avoid a hazard.
Do not leave children unsupervised where heater is turned on.
CAUTION Some parts of this product can become very hot and cause burns. Particular atten-tion has to be given where children and vulnerable people are present.

CAUTIONS

Do’s

| Always install the heater in accordance with this guide. If in doubt obtain expert advice.
---|---
Always make sure the electrical socket is accessible and located adjacent to, but not above the heater.
Always disconnect the heater from the electrical supply before moving it, or carrying out cleaning, maintenance.
Always make sure the heater is firmly secured to prevent it from being tipped over.
Always use a fireguard when young children and infirm persons can come into contact with the heater.

Don’ts

| ****

Never leave children unsupervised in a room where the heater is ON and unguarded.

Never obstruct or cover the fan outlet or force items into heater openings.

Never use aerosols or steam cleaners on or around the heater.
Never route the main supply cable under carpet etc.
Never install the heater close to curtains or combustible materials.
Never use the heater to dry clothes etc.
Never sit or stand on the heater.

UNPACKING AND TESTING APPLIANCE

Carefully remove the appliance from the box. Prior to installing the appliance, test to make sure the appliance operates properly by plugging the power supply cord into a 120 Volt grounded outlet. Test all aspects of its operation (manual switches, remote and heater) to make sure all components are operating correctly. As with most electronic devices, your new electric fireplace has been designed to operate at temperatures between 5 ℃(41℉） and 35℃ (95℉). During the cold winter months, allow the fireplace to reach room temperature before turning it on.

NOTE: There may be trace of odor during the first few minutes of initial use. This is harmless, normal and will never occur again.

GROUNDING APPLIANCE

This appliance is for use on 120 Volts. The cord has a plug as shown in (A). An adapter as shown in (C) is available for connecting three-blade grounding type plugs to two-slot. The green grounding lug extending from the adapter must be connected to a permanent ground such as a properly grounded outlet box. The adapter should not be used if a three-slot grounded receptacle is available. To disconnect appliance, turn controls to off, then remove plug from outlet. Amantii-BS1900034-1-SYM-34-BESPOKE-Electric-Fireplace-
fig-1

LOCATING THE FIREPLACE

Plan where to locate and frame the fireplace. This will save time and money later when you install the fireplace. Before installation consider the following:

Where the fireplace is located must allow for wall and ceiling clearances.
Consider a location where the fireplace screen will not be exposed to direct sunlight from windows or doors.
A 15 ampere, 120 Volt, 60 Hz branch circuit with proper ground must be available at the location. Preferably a dedicated branch circuit should be provided to avoid circuit breakers to trip of fuses to blow.

PRODUCT SPECIFICATION

This appliance has been tested in accordance with the UL Standard 2021 for fixed and location-dedicated electric room appliances in the United States and Canada. If you need assistance during installation, please contact your local dealer.

NOTE: This appliance must be electrically wired and grounded in accordance with local codes. In the absence of local codes, use the current CSA C22.1 Canadian Electrical Code in Canada or the ANSI/NFPA 70 National Electrical Code in the United States.

product model| BS1900034-1 (SYM-34 BESPOKE)| BS1900042-1 (SYM-42 BESPOKE)| BS1900050-1 (SYM-50 BESPOKE)| BS1900060-1 (SYM-60 BESPOKE)
---|---|---|---|---
Voltage| 120V AC 60Hz| 120V AC 60Hz| 120V AC 60Hz| 120V AC 60Hz
Watts| ****

1500W Max

| ****

1500W Max

| ****

1500W Max

| ****

1500W Max

BTU| 5120| 5120| 5120| 5120
Appliance size (W x H x D)| 32 3/8”x 15 5/8” x 5 1/2”

82.3 x 39.6 x 14 cm

| 42 1/4”x 15 5/8” x 5 1/2”

112.5 x 39.6 x 14 cm

| 50 1/4”x 15 5/8” x 5 1/2”

127.6 x 39.6 x 14 cm

| 60 1/4”x 15 5/8” x 5 1/2”

153 x 39.6 x 14 cm

Glass Viewing (W1 x H1 )| 30 5/8” x 13 1/8”

77.7 x 33.2 cm

| 40 3/8” x 13 1/8”

102.7 x 33.2 cm

| 48 1/2” x 13 1/8”

123.1 x 33.2 cm

| 58 3/8” x 13 1/8”

148.4 x 33.2 cm

Frame size (W2 x H2 )| ****

34 1/2” x 16 7/8”

87.5 x 43 cm

| 44 1/4” x 16 7/8”

112.5 x 43 cm

| 52 1/4” x 16 7/8”

132.7 x 43 cm

| 58 3/8” x 16 7/8”

112.5 x 43 cm

Wall Opening Size (W3 x H3 x D3 )| 32 7/8” x 16” x 6”

83.5 x 40.6 x 152 cm

| 42 3/4” x 16” x 6”

108.6 x 40.6 x152 cm

| 50 3/4” x 16” x 6”

128.9 x 40.6 x152 cm

| 60 3/4” x 16” x 6”

154.3 x 40.6 x152 cm

Cord Length

| 70.9” < L < 95.5”

180 cm < L < 240 cm

| 70.9” < L < 95.5”

180 cm < L < 240 cm

| 70.9” < L < 95.5”

180 cm < L < 240 cm

| 70.9” < L < 95.5”

180 cm < L < 240 cm

Amantii-BS1900034-1-SYM-34-BESPOKE-Electric-Fireplace-
fig-2

product model| BS1900074-1 (SYM-74 BESPOKE)| BS1900088-1 (SYM-88 BESPOKE)| BS1900100-1 (SYM-100 BESPOKE)
---|---|---|---
Voltage| 120V AC 60Hz| 120V AC 60Hz| 120V AC 60Hz
Watts| ****

1500W Max

| ****

1500W Max

| ****

1500W Max

BTU| 5120| 5120| 5120
Appliance size (W x H x D)| 74 1/4” x 15 5/8” x 5 1/2”

188.5 x 39.6 x 14 cm

| 88 1/4” x 15 5/8” x 5 1/2”

224.1 x 39.6 x 14 cm

| 100 1/4” x 15 5/8” x 5 1/2”

254.6 x 39.6 x 14 cm

Glass Viewing (W1 x H1 )| 72 3/8” x 13 1/8”

184 x 33.2 cm

| 86 3/8” x 13 1/8”

219.5 x 33.2 cm

| 98 3/8” x 13 1/8”

250 x 33.2 cm

Frame size (W2 x H2 )| 76 1/4” x 16 7/8”

193.7 x 43 cm

| 90 1/4” x 16 7/8”

229.3 x 43 cm

| 102 1/4” x 16 7/8”

254.6 x 43 cm

Wall Opening Size (W3 x H3 x D3)| 74 3/4” x 16” x 6”

189.9 x 40.6 x 152 cm

| 90 1/4” x 16” x 6”

229.3 x 40.6 x 152 cm

| 100 3/4” x 16” x 6”

254.6 x 40.6 x 152 cm

Cord Length

| 70.9” < L < 95.5”

180 cm < L < 240 cm

| 70.9” < L < 95.5”

180 cm < L < 240 cm

| 70.9” < L < 95.5”

180 cm < L < 240 cm

Amantii-BS1900034-1-SYM-34-BESPOKE-Electric-Fireplace-
fig-2

OUTDOOR INSTALLATIONS

The Symmetry Bespoke Series electric fireplaces are suitable for installation in outdoor areas protected from direct water impingement. In addition to maintaining the listed mantel and combustibles clearances, a rain protection overhang factor of 1/2 shall be constructed to the front and to each side of the installed appliance. See illustration below. All wiring connections to line power shall be in accordance with local building code requirements. Inquires about local codes and regulations must be done prior to installation . Amantii-BS1900034-1-SYM-34-BESPOKE-Electric-Fireplace-
fig-3

The overhang(A) must extend at least 1/2 the roof-line height. Height is measured from the base of the fireplace.

For example: if the roof-line(B) is 8” above the base of the fireplace, the overhang(A) must be at least 4”.

INSTALLATION-WALL MOUNT

NOTE: Due to the many different materials used to build walls, it is highly recommended that you consult your local builder before you install this appliance on a wall.

Select a location that is not prone to moisture and is located at least 0.91 m or 3 feet away from combustible materials such as curtains or drapes, furniture, bedding, paper, etc.
Using a spirit level to select a position in which to mount the heater horizontally. See Figure 1.
Check the wall to ensure there is no wiring, pipe wires etc in the area to be drilled. Drill 6 or more holes depending on the size of he unit purchased, using a suitable size drill bit and insert the wall plugs into the holes.
Remove the hanger from the fireplace by removing the screws. See Figure 2.
Fasten the hanger to the wall. See Figure 3.
To prevent fireplace from moving, use the provided safety screw to fasten the fireplace to the wall. See Figure 4.

WARNING: Be sure that the bolts have been fixed firmly enough to withstand the weight!

INSTALLATION- BUILT-IN

NOTE: Due to the many different materials used to build walls, it is highly recommended that you consult your local builder before you install this appliance on a wall.

PREPARATION
Select a location that is not prone to moisture and is located at least 0.91m or 3 feet away from combustible materials such as curtains, drapes, furniture, bedding, paper, etc.

Mark the desired location on the floor and store the appliance in a safe, dry and dust free place.
Prepare a wall with a framed opening to accommodate the size of your unit. Leave at least 1/4” (6mm) around the edge of the appliance. Any new wiring must be done in compliance with local and national codes and other applicable regulations.

Prior to installing, test the appliance to make sure the appliance is fully operational by plugging the power supply cord into a 120 Volt grounded outlet.

THE ROUGH WALL OPENING SIZE OF THE FIREPLACE PLEASE REFER TO THE PRODUCT SPECIFICATION SHEET.

INSTALLATION

Unscrew 4 screws （The quantity varies depending on the size of the unit） and take off the trim. (NOTE: Keep hold of the front glass as it may fall down automatically when the trim is removed.)
When the trim is removed , take off the front glass panel.
Unscrew the 2 screws located on each side and take off the inner side steel panels.
Put the trim back onto the appliance and fasten with screws.
NOTE: This step is to make sure that the fireplace fits the wall opening well and there is no gap between the trim and the wall after installation)
Put the fireplace into the wall opening and fix it to the wall by screwing 2 screws each side.
emove the trim following STEP 1. Screw back the inner side steel panels.
Put back the front glass panel and screw back the trim after you finish the media decoration.

HARD-WIRE INSTALLATION

Turn off the appliance completely and let cool before servicing. Only a qualified service person should service and repair this electric appliance. If it is necessary to hard-wire this appliance, a qualified electrician must remove the cord connection, and wire the appliance directly to the house hold wiring. This appliance must be electrically connected and grounded in accordance with local codes, if hard-wired. In the absence of local codes, use the current CSA C22.1 CANADIAN ELECTRICAL CODE in Canada or the current ANSI/NFPA 70 NATIONAL ELECTRICAL CODE in the United States.

Remove the cover plate from the back top right corner of the appliance by removing the four screws, as shown below. Unscrew and remove power cord.
Attach the wiring to the junction block. Please make sure the live wire goes into the “L”, the neutral wire into “N” and the ground wire into “G”.
Return the cover plate to the back top right corner and screw the four screws back in to fasten the plate.

DECORATIVE MEDIA INSTALLATION

Consumers may purchase optional decorative media if they choose. See dealer for more details.

1. Unscrew 4 screws （Tthe quantity varies depending on the size of the unit） and take off the trim. (NOTE: Keep hold of the front glass as it may fall down automatically when the trim is removed.)
When the trim is removed , take off the front glass panel.
Pour the media into the tray. Feel free to use any combination of the fire glass media that you find most appealing. Put back the trim and front glass after you finish installing the media.

MANUAL OPERATION

The fireplace can be operated either by the touch panel located on the left front top side of the fireplace or by supplied remote control. Ensure that the ON / OFF Power Switch on the fireplace is in the ON position. Amantii-
BS1900034-1-SYM-34-BESPOKE-Electric-Fireplace-fig-19

Touch the control panel once to “wake up” the controls. This will cause the controls to light up. At this time, you can press the power button to turn on fireplace

Press “ ” to turn on and off the fireplace.
Press “ ” to adjust the flame brightness. There are 6 brightness levels（L6-L1）and an
off(OF) position. Each time the flame button is pressed, the brightness of the flame decrease. press the flame button for 10 seconds, the timing indicator light on and will rapidly blinks, at this time, You can use the TuyaSmart APP to connect to the fireplace.
Press “ ” to adjust the ember bed brightness. There are 7 brightness levels (d8-d2), dynamic condition(d1) ,and the OFF(OF) setting you can cycle through. Each time the ember bed button is pressed, the brightness of the ember bed decrease. when in off position, turn on the heat the ember bed will turn red to indicate that the heating function is on.
Press “ ” for the first time to display the current timing，press the button again to clear the current timing. If the timing in off position, the second press will show 30. Multiple times to set operating duration to OF, 30 min, 1h, 2h, 3h, 4h, 5h, 6h, 7h, 8h. Press and hold the “ ” for 5 seconds to turn on the sound. Press “ ” for the first time to display the current setting temperature，press the button again to clear the current temperature. If the heater in off position, the second press will show 22. Multiple times to set ambient temperatures at 22℃(72℉), 23℃(74℉),24℃(76℉), 25℃(78℉), 26 ℃(80℉), 27℃(82℉), 28℃(84℉),15℃(52℉), 16℃(54℉), 17℃(56℉),18℃(58℉), 19℃(60℉), 20 ℃(62℉), 21℃(64℉). Temperature unit convert function: When the heater is on, press and hold the“ ” Button for 5 seconds, current temperature unit display will convert to another temperature unit.

REMOTE CONTROL OPERATION

For remote to function make sure the fireplace is plugged in and the ON / OFF Power Switch on the fireplace is in the ON position and the remote has batteries.

Important: When operating the remote make sure you point the remote to the center of the fireplace. Each time you press the button, there will be a beep tone emitted.

Setting the current time of the remote control
You must press the key to open the remote control and press the key to enter the setting current time state. When one of the “Sun”“ Mon”“Tue”“Wed”“Thu”“Fri”“Sat” date is flashing, you can press the key to select the current day of the week, and press the key to confirm and enter hour setting. When the digital tube of time hour flashes, press the or key to set the current time and press the key to confirm and enter minute setting. When the digital tube of time minute flashes, press the key to set the current time and press the key to confirm. Amantii-BS1900034-1-SYM-34-BESPOKE-
Electric-Fireplace-fig-28

This Power Button turn the fireplace on and off. It has a memory function, press the power button once to turn power on. Pressing the power button again will turn the power off.

The Timer Button has adjustable setting at range from 30 minutes to 8 hours. As shown the following: 0:30- 1:00- 1:30- 2:00- 2:30- 3:00- 3:30- 4:00- 4:30- 5:00- 5:30- 6:00- 6:30- 7:00-7 :30- 8:00. Once you have set the timer, The icon will be displayed on the LCD screen of the remote control. Press this button again, cancel the timing setting, and the icon disappears. When the timer is up, it will close all the functions and enter standby mode. In this mode, you should touch the power icon to restart the appliance.

Each time the Heater Button is pressed, the power of the heater will change. As shown the following: H1- H2- AUTO(22℃)- OFF(no display). H1 means the firepalce on Low Heat. H2 means the fireplace on high heat. AUTO means fireplace can automatically adjust to the temperature you set. When in AUTO, you can set the desired temperature with keys. You can switch temperature unit between Celsius and Fahrenheit with keys.

Each time Speed Button is pressed, the speed of the flame will change. Three options are available: Medium- High- Low.
The Moodlight Button turn the moodlight on and off. When in on position, the display screen of the remote control shows AD 1, when the number “1” flash, you can set the color of moodlight with keys. There are 10 different moodlight colors(AD1-10) and dynamic condition(AD11) to choose from.
The Ember Bed Button turn the Ember bed light on and off. When in on position, the display screen of the remote control default shows 8 8 8. You can press keys to change the corresponding color.
- Each time the Red Button is pressed the brightness of the red color decrease. There are 7 brightness levels (8-2), dynamic level(1) and OFF ( no display) settings that can be cycled through. When no number is displayed on the remote control LCD screen then the ember bed color is off.
- Each time the Green Button is pressed the brightness of the green color decrease. There are 7 brightness levels (8-2), dynamic level(1) and OFF ( no display) settings that can be cycled through. When no number is displayed on the remote control LCD screen then the ember bed color is off.
- Each time the Blue Button is pressed the brightness of the blue color decrease. There are 7 brightness levels (8-2), dynamic level(1) and OFF ( no display) settings that can be cycled through. When no number is displayed on the remote control LCD screen then the ember bed color is off.

NOTE : If the 7 day timing and general timing exist at the same time, the shutdown time shall be the earlier time. For example, it is now 6am on tuesday, turn on the heater and set the shutdown time after 4 hours (i.e. 10 am), while the previous 7-day shutdown time is 8 am on Tuesday, so today’s heater shutdown time is 8 am instead of 10 am.

The Refer Button turns on or off the query 7-day timer setting. Query only, not change. Press the key to query the timing status of the day of the week. Press the key to query the startup time and shutdown time. Press R the key once to enter the query state, and press R the key again to exit the query status.

This button turns sound on or off.

TROUBLESHOOTING

Fault code	Fault Cause	Solution
E1	The heater overheating	Call after-sales service.
E2	NTC is defective.	Call after-sales service.
E3	The heater not working.	If the vents are dirty or clogged. Unplug the

power, clean the dust and debris of the vent area. Wait for 5 minutes, plug in and turn on the heater. If the heater still don’t work, please call after- sales service.

Each time the heater button is pressed in the E1 state, one beep tone will be given.
Each time the heater button is pressed in the E2 state, two beeps tone will be given.
Each time the heater button is pressed in the E3 state, three beeps tone will be given.

REPLACEMENT PARTS

NO.

| ****

DESCRIPTION

| PART NUMBER| ****

QTY

---|---|---|---
BS1900034-1 (SYM-34 BESPOKE)| BS1900042-1 (SYM-42 BESPOKE)| BS1900050-1 (SYM-50 BESPOKE)| BS1900060-1

(SYM-60 BESPOKE)

1| FRONT GLASS| 60000187| 60000193| 60000190| 60000196| 1

2

| ****

EMBER BED GLASS

| ****

60000189

| ****

60000195

| ****

60000192

| ****

60000198

| ****

1

3

| ****

FLAME EFFECT GLASS

| ****

60000188

| 60000194| ****

60000191

| ****

60000197

| ****

1

4

| LED STRIP FOR EMBER BED| 30001812

30001961

| ****

30001859

| 30001812

30001859

| 30001961

30001859

| ****

1

5

| LED STRIP FOR FLAME| ****

30001981

| 30001981

30002008

| ****

30002056

| ****

30002059

| 1

6

| ****

PCB BOARD

| ****

30001984

| ****

30001984

| ****

30001984

| ****

30001984

| 1

7

| ****

MOTOR

| ****

30001868

| ****

30001868

| ****

30001868

| ****

30001868

| 1

8

| ****

AC ADAPTER

| ****

30001978

| ****

30001978

| ****

30001978

| ****

30001978

| ****

1

9

| BLOWER AND HEATER ASSEMBLY| ****

30002019

| ****

30002019

| ****

30002019

| ****

30002019

| ****

1

10

| LED STRIP FOR TOP LIGHT| ****

30001982

| ****

30002012

| ****

30002010

| ****

30002013

| ****

1

NO.

| ****

DESCRIPTION

| PART NUMBER| ****

QTY

---|---|---|---
BS1900074-1 (SYM-74 BESPOKE)| BS1900088-1 (SYM-88 BESPOKE)| BS1900100-1 (SYM-100 BESPOKE)
1| FRONT GLASS| 60000199| 60000202| 60000205| 1

2

| ****

EMBER BED GLASS

| ****

60000201

| ****

60000204

| ****

60000207

| ****

1

3