Schneider Electric Smart-UPS Uninterruptible Power Supply Instruction Manual

: June 3, 2024
: Schneider Electric

Schneider Electric Smart-UPS Uninterruptible Power Supply Instruction Manual

General Information

Important Safety Messages

SAVE THESE INSTRUCTIONS – This manual contains important instructions that should be followed during installation and maintenance of the Smart-UPS and batteries.

Read these instructions carefully and look at the equipment to become familiar with the equipment before attempting to install, operate, service or maintain the UPS. The following special messages may appear throughout this manual or on the equipment to warn of potential hazards or to call attention to information that clarifies or simplifies a procedure.

The addition of this symbol to a Danger or Warning product safety label indicates that an electrical hazard exists which will result in personal injury if the instructions are not followed.

The addition of this symbol to a Warning or Caution product safety label indicates that a hazard exists that can result in injury and product damage if the instructions are not followed.

DANGER
DANGER indicates a hazardous situation which, if not avoided, will result in death or serious injury.

WARNING
WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.

CAUTION
CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

NOTICE
NOTICE is used to address practices not related to physical injury.

Product Handling Guidelines

Product Handling

Safety and General Information

Inspect the package contents upon receipt.
Notify the carrier and dealer if there is any damage.

Adhere to all national and local electrical codes.
All wiring must be performed by a qualified electrician.
Changes and modifications to this unit not expressly approved by Schneider Electric could void the warranty.
This UPS is intended for indoor use only.
Do not operate this unit in direct sunlight, in contact with fluids, or where there is excessive dust or humidity.
Be sure the air vents on the UPS are not blocked. Allow adequate space for proper ventilation.
For a UPS with a factory installed power cord, connect the UPS power cable directly to a wall outlet. Do not use surge protectors or extension cords.
The equipment is heavy. Always practice safe lifting techniques adequate for the weight of the equipment.

Battery safety

It is not necessary to ground the battery system. The user has the option of referencing the battery system to chassis ground at either a positive or negative battery terminal.
Batteries typically last for two to five years. Environmental factors impact battery life. Elevated ambient temperatures, poor quality utility power, and frequent short duration discharges will shorten battery life. Batteries should be replaced before end of life.
Schneider Electric uses Maintenance-Free sealed Lead Acid batteries. Under normal use and handling, there is no contact with the internal components of the battery. Over charging, over heating or other misuse of batteries can result in a discharge of battery electrolyte. Released electrolyte is toxic and may be harmful to the skin and eyes.
CAUTION: Before installing or replacing the batteries, remove jewelry such as wristwatches and rings. High short circuit current through conductive materials could cause severe burns.
CAUTION: Do not dispose of batteries in a fire. The batteries may explode.
CAUTION: Do not open or mutilate batteries. Released material is harmful to the skin and eyes and may be toxic

Deenergizing safety
The UPS contains internal batteries and may present a shock hazard even when disconnected from the branch circuit (mains). Before installing or servicing the equipment check that the:

Input circuit breaker is in the OFF position.
Internal UPS batteries are removed.

FCC Warning

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Product Description

The APC™ by Schneider Electric Smart-UPS™ product name is a high performance uninterruptible power supply (UPS). The UPS provides protection for electronic equipment from utility power blackouts, brownouts, sags, surges, small utility power fluctuations and large disturbances. The UPS also provides battery backup power for connected equipment until utility power returns to acceptable levels or the batteries are fully discharged.

This user manual is available on the enclosed CD and on the APC by Schneider Electric web site, www.apc.com

Specifications

For additional specifications, refer to the APC by Schneider Electric web site at www.apc.com.

Environmental

Temperature	Operating	0° to 40° C (32° to 104° F)
Storage	-15° to 45° C (5° to 113° F) charge UPS battery every six

Battery

CAUTION
RISK OF HYDROGEN SULPHIDE GAS AND EXCESSIVE SMOKE

Replace the battery at least every 5 years or at the end of its service life, whichever is earlier.
Replace the battery immediately when the UPS indicates battery replacement is necessary.
Replace batteries with the same number and type of batteries as originally installed in the equipment.
Replace the battery immediately when the UPS indicates a battery overtemperature condition, or when
there is evidence of electrolyte leakage. Power off the UPS, unplug it from the AC input, and disconnect
the batteries. Do not operate the UPS until the batteries have been replaced.
*Replace all battery modules (including the modules in External Battery Packs) which are older than one year, when installing additional battery packs or replacing the battery module(s). Failure to follow these instructions could result in equipment damage and minor or moderate injury.

*Contact APC by Schneider Electric Worldwide Customer Support to determine the age of the installed battery modules.

Servicing of batteries should be performed or supervised by personnel knowledgeable of batteries and the required precautions. Keep unauthorized personnel away from batteries.
CAUTION – Do not dispose of battery or batteries in a fire. The battery may explode.
CAUTION – Do not open or mutilate the battery or batteries. Released electrolyte is harmful to the skin and eyes. It may be toxic.
CAUTION – Before replacing batteries, remove conductive jewelry such as chains, wrist watches, and rings. High energy through conductive materials could cause severe burns.
CAUTION – Failed batteries can reach temperatures that exceed the burn thresholds for touchable surfaces.
CAUTION – A battery can present a risk of electrical shock and high short circuit current. The following precautions should be observed when working on batteries:
- Disconnect the charging source prior to connecting or disconnecting battery terminals.
- Do not wear any metal objects including watches and rings.
- Do not lay tools or metal parts on top of batteries.
- Use tools with insulated handles.
- Wear rubber gloves and boots.
- Determine if battery is either intentionally or inadvertently grounded. Contact with any part of a grounded battery can result in electric shock and burns by high short-circuit current. The risk of such hazards can be reduced if grounds are removed during installation and maintenance by a skilled person.

Product Overview

Front panel

Battery
Battery connector
*This will vary by model.
Display interface
Bezel

Rear panels

SmartSlot for optional NMC accessory card
UPS input
Circuit breaker/Overload protection
Controlled outlet group
Chassis ground connection screw (TVSS GND)
Outlets
EPO connector
USB port
RJ45 connector – serial UPS monitoring port

750/1000 VA 120 Vac: 1500 VA 100/120 Vac

750/1000/1500 VA 230 Vac: 3000 VA 208 Vac

Rear Panel Overview

Installation

UPS

For UPS installation information, see the Smart-UPS Installation Guide that is included with the UPS. The guide is also available on the enclosed CD and the APC by Schneider Electric web site at www.apc.com.

Network Management Card

For installation information, see the user manual provided with the Network Management Card (NMC). The user manual is also available on the APC by Schneider Electric web site at www.apc.com.

Operation

Connect Equipment to the UPS

CAUTION
RISK OF ELECTRIC SHOCK

Adhere to all national and local electrical codes.
Wiring must be performed by a qualified electrician.
Do not use the UPS as a safety disconnect.
Failure to follow these instructions could result in minor or moderate injury.

Note: The UPS will charge to 90% capacity in the first three hours of normal operation. Do not expect full battery runtime capability during this initial charge period.

Connect equipment to the outlets on the rear panel of the UPS.
Connect the UPS to the building utility power. Connect the UPS to a two-pole, three-wire, grounded source only.
Press the ON/OFF button on the front panel of the UPS to power the unit and all connected equipment.
To use the UPS as a master on/off switch, turn on all the equipment that is connected to the UPS.

Rear Panel Features

Serial port: Connect to a computer to use power management software.
USB port: Connect to a computer to use power management software.
Ground Screw: Connect the ground leads on transient voltage devices to the chassis ground screw(s), located on the rear panel of the UPS.

Display Panel

Online LED
On Battery LED
UPS Output ON/OFF key
Alert LED
Replace Battery LED
Display screen
UP and DOWN keys
ENTER key
ESCAPE key

Using the display interface

Use the UP and DOWN keys to scroll through the main menu options. Press ENTER to view the sub-menus under each main menu option. Press ESCAPE to exit a sub menu and return to a main menu.

Standard menus
The Standard menus are the most commonly used menus for the UPS.

Menu	General Functions
Status	View basic information about the UPS:

Operating mode
Efficiency of the UPS
Information about the load
Battery capacity
Estimated runtime
Input and output voltage and frequency
Information about the last transfer to battery power
Self-test results

Configuration| Configure the settings for the UPS:

Language
Local power quality: Good, Fair, Poor
Choose Standard or Advanced menus
UPS Test settings
Reset to Factory Defaults
Battery installation date
Display: Always On, Auto Off, Auto Dim

Test & Diags| Use the Test & Diags menu to have the UPS perform a Self- Test, UPS Alarms Test or Calibration Test
About| Display information about this unit:

Unit model number
Serial number
Battery information
Model number
Installation date
Suggested battery replacement date
UPS firmware version

Advanced menus

The Advanced menus provide additional options for the UPS and are available only if the display interface is configured to use the Advanced menus.

Menu	General Functions
Status	View detailed information about the UPS:

Energy meter
Load current
Status of the Switched Outlet Group
Battery voltage
Operation mode
Efficiency
SmartSlot Card (if applicable)

Configuration| Configure advanced settings for the UPS:

Main and Switched Outlet Group—delays and settings
High and lower transfer points
Sensitivity settings
Date of last battery replacement
Output voltage
Battery settings
Number of battery packs (not available on all models)
Reset energy meter
UPS test settings
Display: Always On, Auto Off, Auto Dim

Control| Control the Main and Switched Outlet Group to turn on, turn off, shutdown, or reboot.
Test & Diags| Perform UPS test and diagnostic functions such as user interface testing, battery tests, and battery calibration.
Log| View the event and logs for information about any changes to the UPS and any detected faults.
About| View information about the unit:

Hardware version
Software version
NMC information (if applicable)
SmartSlot Card information (if applicable)

Configuration

UPS Settings

Start-up Settings

Configure these settings at initial start-up, using the display interface. As an alternative, configuration can be performed using APC by Schneider Electric PowerChute™ software.

Note: During start-up, use the display interface to configure these settings. If nothing is selected, the unit will use the default settings.

Function	Factory Default	Options	Description
Language	English

English
French*
German*
Spanish*
Italian*
Portuguese*
Japanese*

| The language for the display interface.*Language options will vary by model.
Local Power Quality| Good|

Good
Fair
Poor

| Select the quality of input utility power.

If Good is selected, the unit will go on battery power more often to provide the cleanest power supply to the connected equipment.
If Poor is selected, the UPS will tolerate more fluctuations in power and will go on battery power less often.If unsure of the local power quality, select Good.

Menu Type| Standard| Standard or Advanced| The Standard menus display a limited set of menus and options. The Advanced menus include all parameters.

General Settings

Configure these settings at any time, using the display interface or PowerChute software.

Function	Factory Default	Options	Description
High Transfer Point	100 Vac:108 Vac

108 Vac
110 Vac
112 Vac
114 Vac

| To avoid unnecessary battery usage, set the transfer point higher if the utility voltage is chronically high and the connected equipment is known to work under this condition. The POWER QUALITY setting will automatically change this setting.
Note: Use the Advanced Menus to configure this setting.
120 Vac:127 Vac|

127 Vac
130 Vac
133 Vac
136 Vac

208 Vac:225 Vac|

225 Vac
229 Vac
233 Vac
237 Vac

230 Vac:253 Vac|

253 Vac
257 Vac
261 Vac
265 Vac

Low Transfer Point| 100 Vac:92 Vac|

86 Vac
88 Vac
90 Vac
92 Vac

| Set the transfer point lower if the utility voltage is chronically low and the connected equipment can tolerate this condition.This setting may also be adjusted using the power quality setting.
Note: Use the Advanced Menus to configure this setting.
120 Vac:106 Vac|

97 Vac
100 Vac
103 Vac
106 Vac

208 Vac:182 Vac|

170 Vac
174 Vac
178 Vac
182 Vac

230 Vac:208 Vac|

196 Vac
200 Vac
204 Vac
208 Vac

High: The UPS will go on battery power more often to provide the cleanest power supply to the connected equipment.
Low: The UPS will tolerate more fluctuations in power and will go on battery power less often.If the connected load is sensitive to power disturbances, set the sensitivity to High.

Low BatteryAlert| 120 sec| Set the value inseconds| The UPS will emit an audible alarm when the remainingruntime has reached this level.
Date of Last BatteryReplacement| Date set at factory| Reset this date when the battery module is replaced.
Audible Alarm| On| On/Off| The UPS will mute all audible alarms if this is set to Offor when the display keys are pressed.
Battery Self- Test Interval Setting| On start-up and every 14 days since the last test|

Never
Start-up only
Frequency of test (every 7 to 14 days)

| The interval at which the UPS will execute a self-test.
Reset to FactoryDefault| No| Yes/No| Restore the UPS factory default settings.

Main Outlet Group and Switched Outlet Group

Overview

The Main Outlet Group and the Switched Outlet Group can be configured to independently turn off, turn on, shut down, and reboot connected equipment. (These features are not available on the 750 VA tower units.)

The Main and Switched Outlet Groups can be configured to do the following:

Turn off: Disconnect from power immediately and restart only with a manual command.
Turn on: Connect to power immediately.
Shutdown: Disconnect power in sequence, and automatically reapply power in sequence when utility power becomes available.
Reboot: Shut down and restart.

In addition, the Main Outlet Group and the Switched Outlet Group can be configured to do the following:

Turn on or off in a specified sequence
Automatically turn off or shut down when various conditions occur

Note: If the Main and Switched Outlet Groups are not configured, all of the outlets on the unit will still provide battery back-up power.

Using the Main and Switched Outlet Groups

The Main Outlet Group functions as a master switch. It will turn on first when power is applied, and shut off last when there is a power outage and battery runtime has been exhausted.

The Main Outlet Group must be turned on for the Switched Outlet Group to turn on.

Connect essential equipment to the Main Outlet Group.
Connect peripheral equipment to the Switched Outlet Group.
- Nonessential equipment that should shut off quickly in the event of a power outage to conserve battery runtime can be added to a short power off delay
- If equipment has dependent peripherals that must restart or shut down in a specific order, such as an ethernet switch that must restart before a connected server, connect the devices to separate groups
- Equipment that needs to reboot independently from other equipment should be added to a separate group
Use the Configuration menus to configure how the Switched Outlet Group will react in the event of a power outage.

Customize the Main and Switched Outlet Groups

Use the Control menus to change the Main Outlet Group and the Switched Outlet Group settings.

Function	Factory Default	Options	Description
Name String Outlet Group	Outlet Group 1	Edit these names using an external

interface, such as the Network Management Card Web interface.
UPS Name String| UPS Outlets
Turn On Delay| 0 sec| Set the value in seconds| The amount of time the UPS or the Switched Outlet Group will wait between receiving the command to turn on and the actual startup.
Turn Off Delay|

0 sec (UPS Outlets)
90 sec (Switched Outlet Groups)

| Set the value in seconds| The amount of time that the UPS or the Switched Outlet Group will wait between receiving the command to turn off and the actual shut down.
Reboot Duration| 8 sec| Set the value in seconds| The amount of time that the UPS or the Switched Outlet Group must remain off before it will restart.
Minimum Return Time| 0 sec| Set the value in seconds| The amount of battery runtime that must be available before the UPS or the Switched Outlet Group will turn on.
Load Shed On Battery| Disabled|

Shutdown with Delay
Shutdown immediately
Turn off immediately
Turn off with delay
Disabled

| When the unit switches to battery power, the UPS can disconnect power to the Switched Outlet Group to save runtime. Configure this delay time, use the LOAD SHED TIME WHEN ON BATTERY setting.
Load Shed Time when On Battery| Disabled| Set the value in seconds| The amount of time the outlets will function on battery power before they will turn off.
Load Shed On Runtime| Disabled|

Shutdown with delay
Shutdown immediately
Turn off immediately
Turn off with delay
Disabled

| When the battery runtime falls below the specified value, the Switched Outlet Group will turn off.
Configure this time using the LOAD SHED RUNTIME REMAINING setting.
Load Shed On Runtime Remaining| Disabled| Set the value in seconds| When the remaining runtime reaches this level, the Switched Outlet Group will turn off.
Load Shed on Overload| Disabled|

Disabled
Enabled

| In the event of an overload (greater than 100% output), the Switched Outlet Group will immediately turn off to conserve power for essential loads. The the Switched Outlet Group will only turn on again with a manual command.

Network Management Card Settings
These settings are available only on units that have a Network Management Card (NMC) and are set in the factory. These settings can only be modified using an external interface, like the NMC web interface.

NMC IP Address Mode
NMC IP Address
NMC Subnet Mask
NMC Default Gateway

Emergency Power Off

EPO Overview

The Emergency Power Off (EPO) option is a feature that will immediately disconnect all connected equipment from utility power. The UPS will immediately shut down and will not switch to battery power.

The UPS should be manually restarted to reapply power to connected equipment. Press ON/OFF on the front panel of the unit.

CAUTION
RISK OF ELECTRIC SHOCK

Adhere to all local and national electrical codes.
Wiring must be performed by qualified electrician.
Always connect the UPS to a grounded outlet.

Failure to follow these instructions could result in minor or moderate injury.

Normally open contacts

If the EPO switch or relay contacts are normally open, insert the wires from the switch or contacts at pins 1 and 2 of the EPO terminal block. Use 16 28 AWG wire.
Secure the wires by tightening the screws.

If the contacts are closed, the UPS will turn OFF and power will be removed from the load.

Normally closed contacts

If the EPO switch or relay contacts are normally closed, insert the wires from the switch or contacts at pins 2 and 3 of the EPO terminal block. Use 16-28 AWG wire.
Insert a wire jumper between pins 1 and 2. Secure the wires by tightening the three screws at positions 1, 2, and 3.

If the contacts are opened, the UPS will turn OFF and power will be removed from the load.

Note: The power for operating the EPO circuit is sourced from pin 1. This is an isolated 24 V which can source only a few milliamperes.

If the normally closed (NC) EPO configuration is used, the EPO switch or relay should be rated for dry circuit applications, the rating should be for low voltage and low current applications. This normally implies the contacts are gold plated.

The EPO interface is a Safety Extra Low Voltage (SELV) circuit. Connect the EPO interface only to other SELV circuits. The EPO interface monitors circuits that have no determined voltage potential. SELV circuits are controlled by a switch or relay properly isolated from utility power. To avoid damage to the UPS, do not connect the EPO interface to any circuit other than a SELV circuit.

Use one of the following cable types to connect the UPS to the EPO switch.

CL2: Class 2 cable for general use.
CL2P: Plenum cable for use in ducts, plenums, and other spaces used for environmental air.
CL2R: Riser cable for use in a vertical run in a floor-to-floor shaft.
CLEX: Limited use cable for use in dwellings and for use in raceways.
Installation in Canada: Use only CSA certified, type ELC, (extra low voltage control cable).
Installation in countries other than Canada and the USA: Use standard low voltage cable in accordance with national and local regulations.

Troubleshooting

Problem and Possible Cause	Solution

The UPS will not turn on or there is no output.
The unit has not been turned on.| Press the ON key once to turn on the UPS.
The UPS is not connected to utilitypower.| Be sure the power cable is securely connected to the unit and to the utilitypower supply.
The input circuit breaker has tripped.| Reduce the load on the UPS. Disconnect nonessential equipment and resetthe circuit breaker.
The unit shows very low or no inpututility voltage.| Check the utility power supply to the UPS by plugging in a table lamp. If thelight is very dim, check the utility voltage.
The battery connector plug is notsecurely connected.| Be sure that all battery connections are secure.
The UPS has detected an internal fault.| Do not attempt to use the UPS. Unplug the UPS and have it servicedimmediately.
The UPS is operating on battery, while connected to input utility power.
The input circuit breaker has tripped.| Disconnect nonessential equipment and reset the circuit breaker.
There is very high, very low, or distorted input line voltage.| Move the UPS to a different outlet on a different circuit. Test the input voltage with the utility voltage display. If acceptable to the connectedequipment, reduce the UPS sensitivity.
UPS is emitting an audible beeping sound.
The UPS is operating normally.| None. The UPS is helping protect the connected equipment.
UPS does not provide expected backup time.
The UPS battery is weak due to a recent power outage or is near the end of its service life.| Charge the battery. Batteries require recharging after extended outages and wear out faster when put into service often or when operated at elevated temperatures. If the battery is near the end of its service life, consider replacing the battery even if the replace battery LED is not illuminated.
The UPS is experiencing an overloadcondition.| Check the UPS load display. Unplug unnecessary equipment, such asprinters.
Display interface LEDs flash sequentially.
The UPS has been shut down remotely through software or an optionalaccessory card.| None. The UPS will restart automatically when utility power is restored.
The Alert LED is illuminated. The UPS displays a message and emits a constant beeping sound.
The UPS has detected an internal fault.| Do not attempt to use the UPS. Turn the UPS off and have it serviced immediately.
All LEDs are illuminated and the UPS is plugged into a wall outlet.
The UPS has shut down and the battery has discharged from anextended outage.| None. The UPS will return to normal operation when the power is restored and the battery has a sufficient charge.
The replace battery LED is illuminated.
The battery has a weak charge.| Allow the battery to recharge for at least four hours. Then, perform a self-test. If the problem persists after recharging, replace the battery.
The replacement battery is notproperly connected.| Be sure the battery connector is securely connected.
The display interface has a Site Wiring Fault message.
Wiring faults detected include missing ground, hot neutral, polarity reversal, and overloaded neutral circuit.| If the UPS indicates a site wiring fault, have a qualified electrician inspect the building wiring. (Applicable for 120 V units only.)

Transport

Shut down and disconnect all connected equipment.
Disconnect the unit from utility power.
Disconnect all internal and external batteries (if applicable).
Follow the shipping instructions outlined in the Service section of this manual.

Service

If the unit requires service, do not return it to the dealer. Follow these steps:

Review the Troubleshooting section of the manual to eliminate common problems.
If the problem persists, contact APC by Schneider Electric Customer Support through the APC by Schneider Electric web site, www.apc.com.
a. Note the model number and serial number and the date of purchase. The model and serial numbers are located on the rear panel of the unit and are available through the LCD display on select models.
b. Call Customer Support and a technician will attempt to solve the problem over the phone. If this is not possible, the technician will issue a Returned Material Authorization Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. Refer to the APC by Schneider Electric web site, www.apc.com for country specific instructions.
Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty.
a. Note: When shipping within the United States, or to the United States always DISCONNECT ONE UPS BATTERY before shipping in compliance with U.S. Department of Transportation (DOT) and IATA regulations. The internal batteries may remain in the UPS.
b. Batteries may remain connected in the XBP during shipment. Not all units utilize XLBPs.
Write the RMA# provided by Customer Support on the outside of the package.
Return the unit by insured, prepaid carrier to the address provided by Customer Support.

Limited Factory Warranty

Schneider Electric IT Corporation (SEIT), warrants its products to be free from defects in materials and workmanship for a period of three (3) years excluding the batteries, which are warranted for two (2) years from the date of purchase. The SEIT obligation under this warranty is limited to repairing or replacing, at its own sole option, any such defective products. Repair or replacement of a defective product or parts thereof does not extend the original warranty period.

This warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase. Products may be registered online at warranty.apc.com.

SEIT shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the product does not exist or was caused by end user’s or any third person’s misuse, negligence, improper installation, testing, operation or use of the product contrary to SEIT’s recommendations or specifications. Further, SEIT shall not be liable for defects resulting from:

unauthorized attempts to repair or modify the product, 2) incorrect or inadequate electrical voltage or connection, 3) inappropriate on site operation conditions, 4) Acts of God, 5) exposure to the elements, or 6) theft. In no event shall SEIT have any liability under this warranty for any product where the serial number has been altered, defaced, or removed.

EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, APPLICABLE TO PRODUCTS SOLD, SERVICED OR FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH.

SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND FITNESS FOR A PARTICULAR PURPOSE.

SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE OUT OF, SEIT’S RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS.THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE SEIT’S SOLE LIABILITY AND PURCHASER’S EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES. SEIT WARRANTIES EXTEND ONLY TO ORIGINAL PURCHASER AND ARE NOT EXTENDED TO ANY THIRD PARTIES.

IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT OF THE USE, SERVICE OR INSTALLATION OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR WHETHER SEIT HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. SPECIFICALLY, SEIT IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST PROFITS OR REVENUE, WHETHER DIRECT OR INDIRECT, LOSS OF EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUANTS, CLAIMS BY THIRD PARTIES, OR OTHERWISE.

NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT SEIT’S LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS FRAUDULENT MISREPRESENTATION OF TO THE EXTENT THAT IT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.

To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from customer support. Customers with warranty claims issues may access the SEIT worldwide customer support network through the SEIT Web site: www.apc.com. Select your country from the country selection drop down menu. Open the Support tab at the top of the web page to obtain information for customer support in your region. Products must be returned with transportation charges prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase.

APC by Schneider Electric Worldwide Customer Support

Customer support for this or any other APC by Schneider Electric product is available at no charge in any of the following ways:

Visit the APC by Schneider Electric web site, www.apc.com to access documents in the APC Knowledge Base and to submit customer support requests.
- www.apc.com (Corporate Headquarters)
  Connect to localized APC by Schneider Electric web site for specific countries, each of which provides customer support information.
- www.apc.com/support/
  Global support searching APC Knowledge Base and using e-support.
Contact the APC by Schneider Electric Customer Support Center by telephone or e-mail.
- Local, country specific centers: go to www.apc.com/support/contact for contact information.
- For information on how to obtain local customer support, contact the APC by Schneider Electric representative or other distributor from whom you purchased your APC by Schneider Electric product.

© 2022 APC by Schneider Electric. APC, the APC logo and APC, the APC logo, PowerChute and Smart-UPS and PowerChute are owned by Schneider Electric Industries S.A.S., or their affiliated companies. All othertrademarks are property of their respective owners.