sse 19OC Range of Non Fixed Term Broadband Packages User Guide
- June 3, 2024
- sse
Table of Contents
sse 19OC Range of Non Fixed Term Broadband Packages
The 19OC range of SSE broadband products
Our non-fixed term broadband packages, part of the 19OC
product range, provide access to the internet from a fixed location. They are
only available to domestic customers with an active phone line. Each of these
products come with an unlimited data usage allowance. There are factors that
could affect the speed of data transfer and hence the amount of data that can
be downloaded/uploaded on any given day, such as your maximum line speed as
well as network capacity. Adverse weather conditions, internal wiring,
electrical interferences, network congestion and technical restrictions of
your browsing device may all affect the download/upload speed and are beyond
our control. A personalized download speed estimate for broadband at the
property is provided before the point of sale, but this estimate remains a
guideline as the actual speed will always be affected by the factors
highlighted above. To enable the connection, we provide a pre-confi gured
self-install wireless router that will connect to our network with minimal
effort. An engineer appointment at the customer’s premises may sometimes be
required; if this is the case a quotation for any specific/additional charges
would be provided prior to arranging the appointment. Our ‘Guide to
Engineering Works and Equipment’ can be found at sse.co.uk/help/phone-and-
broadband/ and provides useful
information on possible additional charges.
Prices
The price of these broadband packages is listed below:
A one-off initial £60 broadband connection fee is applicable for new broadband customers. All prices quoted include VAT at 20%, unless otherwise stated. Pricing updates are found on our website at: sse.co.uk/help/phone-and- broadband/price-changes
Other important information
- Switching from another provider takes around 18 days for most customers:
- We’ll arrange to switch your broadband service to SSE from your current provider;
- You won’t need to contact your current provider unless your service is with Virgin Media;
- Your current provider will contact you to confirm rm your supply is switching away and will let you know any exit fees for your contract with them; SSE will let you know what your planned start date is by email or letter around 10 days after you signed up;
- About bills: the default option offered to all new customers is monthly e-bills; a monthly paper bill can be requested at a charge of £2 per bill. Only one bill is produced for phone and broadband services.
- Bill calculation: monthly bills are issued from the day of service activation. The first bill will include Any upfront charges (e.g. line connection fee), and the first month’s rental. All subsequent bills will contain the upcoming month’s fixed rental charges, and any charges made over the previous month (e.g. call charges).
- The standard payment method available to new customers is variable Direct Debit.
- It is important that you are aware of our:
- General Terms and Conditions for the Supply of Broadband service;
- Broadband Code of Practice;
- Complaints Code;
These documents can be found on our website in this area: sse.co.uk/help /phone-and-broadband
Cancellation charges
If you cancel your broadband order before your service start date, there will be no charge unless you have already received your router and you do not return this to us. When you notify us of your cancellation, we will send you a prepaid postage envelope for the return of the router. Should you not return your router within 30 working days an equipment charge of £54 will be added to your account.
Our contact details
- Phone us: 0345 071 9885 Lines are open 8am to 8pm Monday to Friday and 8am to 2pm Saturday
- Email us: customerservice@sse.co.uk Putting your package name in the email will help it to get to the correct team quicker
In 2020, SSE Phone & Broadband was acquired by OVO Energy as part of its
purchase of SSE Energy Services from SSE plc. The SSE name and the
accompanying SSE logos are owned by, and are registered trademarks of, SSE plc
and its subsidiaries and are licensed to OVO (S) Energy Services Limited
(OVO’’s GB domestic retail business). SSE, which owned SSE Phone & Broadband
prior to its sale to OVO Energy in 2020, has given permission for the SSE
brand to be used under licence until April 2023 to support a smooth transition
to TalkTalk.
SSE Phone & Broadband is the trading name of OVO (S) Retail Telecoms Limited.
The registered office of OVO (S) Retail Telecoms Limited is Soapworks, Ordsall
Lane, Salford, United Kingdom, M5 3TT. Registered in England and Wales number
10086511. OVO (S) Energy Services Limited entered into an agreement to sell
OVO (S) Retail Telecoms Limited to Tosca IOM Finco Limited (a member of the
TalkTalk Group) on 3rd August 2022.
sse.co.uk
References
- Energy Supplier, Switch Gas & Electricity Provider | OVO Energy
- Phone & broadband help and advice - SSE
- Energy Supplier, Switch Gas & Electricity Provider | OVO Energy
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