sse Price Guide for the Full Fibre Broadband Packages User Guide

: June 3, 2024
: sse

Table of Contents

Broadband products in this range
Prices
Other important information
Our contact details
Documents / Resources

Guide for the Full Fibre Broadband Packages
User Guide

Broadband products in this range

Broadband product| Full Fibre 100| Full Fibre 200| Full Fibre 500| Full Fibre 900
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Maximum product download speed| 100 Mbps| 200 Mbps| 500 Mbps| 900 Mbps

These broadband packages provide access to the internet from a ﬁ xed location.
They are only available to domestic customers. The ﬁ xed term contract duration for these products is 24 months.
Each of these products come with an unlimited data usage allowance. (A fair use policy applies to all these products and can be found within the Acceptable Use Policy at the web address referred to below).
There are factors that can affect the speed of data transfer, such as network capacity, nternal network issues, or your own device’s limitations. Please note that SSE do not apply any trafﬁ c management to your service.
To enable the connection, we provide a pre-conﬁ gured self-install wireless router that will connect to our network with minimal effort. An engineer appointment at the customer’s premises may sometimes be required. If this is the case, a quotation for any speciﬁ c or additional charges will be provided prior to arranging the appointment. ur Guide to Engineering Works and Equipment’ can be found at sse.co.uk/help/phone-and-broadband/regulations- broadband It provides useful information on possible additional charges.

Prices

Broadband product| Full Fibre 100| Full Fibre 200| Full Fibre 500| Full Fibre 900
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Standard price per month| £31| £38| £45| £55

All prices quoted include VAT at 20%, unless otherwise stated. Pricing updates are on our website at: sse.co.uk/help/phone-and-broadband/price- changes

Other important information

Switching from another provider takes around 14 days for most customers:
• We’ll arrange to switch your broadband service to SSE from your current provider;
• You won’t need to contact your current provider unless you’re with Virgin Media;
• Your current provider will contact you to conﬁ rm your supply is switching away and will let you know of any exit fees for your contract with them;
• SSE will conﬁ rm your start date in the next few days.
About bills: the default option offered to all new customers is monthly e-bills.
A monthly paper bill can be requested at a charge of £2 per bill. Only one bill is produced for phone and broadband services.
Monthly bills are issued from the day of service activation. There will be 2 components to the ﬁ rst bill; any upfront charges (e.g. line connection fee), and the ﬁrst month’s rental. All subsequent bills will contain the upcoming month’s ﬁ xed rental charges,and any charges made over the previous month (e.g. call charges).
The standard payment method available to new customers is variable Direct Debit.
It is important that you are aware of our:
• General Terms and Conditions for the Supply of Broadband service;
• Broadband Code of Practice;
• Complaints Code;
• Acceptable Use Policy;

These documents can be found on our website at: sse.co.uk/help/phone-and- broadband/regulations-broadband

Connection fee
A connection fee of £35 applies in the event an Openreach engineer is required to visit your property to enable this Full Fibre technology. This will be advised at point of ale.
Cancellation and early termination charges
The following charges may apply following cancellation of the broadband contract: If you cancel your broadband order before your service start date, there will be no charge, unless you have already received your router and you do not return this to us. When you notify us of your cancellation, we will send you a prepaid postage envelope for the eturn of the router. If you don’t return your router within 30 working days an equipment charge of £54 will be added to your account.
For termination at any point between the broadband service start date and the end of the 24th month of the contract there is an early termination charge for every day emaining of the contract. This is 37p per day (on average £11.18 per month) for Full Fibre 100, 44p per day (on average £13.48 per month) for Full Fibre 200, 48p per day on average £14.58 per month) for Full Fibre 500, and 56p per day (on average £17.08 per month) for Full Fibre 900. These charges are inclusive of VAT.
These packages are covered by our SSE 60-Day Broadband Happiness Guarantee.Customers can leave their contract without early termination charges if, within the ﬁrst 60 ays, they are not happy with any aspect of the service they have received and we have been unable to ﬁ x the problem.
For details visit: sse.co.uk/help/phone-and-roadband/regulations- broadband

Our contact details

SSE Phone and Broadband

Phone| 0345 071 9885| Lines are open 8am to 6pm Monday to Friday and 8am to 2pm Saturday
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Email| customerservice@sse.com| Putting your package name in the email will help it to get to the correct team quicker

Part of the OVO Family

Phone & Broadband
In 2020, SSE Phone & Broadband was acquired by OVO Energy as part of its purchase of SSE Energy Services from SSE plc. The SSE name and the accompanying SSE logos are owned by, and are registered trademarks of, SSE plc and its subsidiaries and are licensed to OVO (S) Energy Services Limited (OVO’’s GB domestic retail business). SSE, which owned SSE Phone & Broadband prior to its sale to OVO Energy in 2020, has given permission for the SSE brand to be used under licence until April 2023 to support a smooth transition to TalkTalk.
SSE Phone & Broadband is the trading name of OVO (S) Retail Telecoms Limited. The registered office of OVO (S) Retail Telecoms Limited is Soapworks, Ordsall Lane, Salford, United Kingdom, M5 3TT. Registered in England and Wales number 10086511. OVO (S) Energy Services Limited entered into an agreement to sell OVO (S) Retail Telecoms Limited to Tosca IOM Finco Limited (a member of the TalkTalk Group) on 3rd August 2022.

sse.co.uk
PPG BB FTTP Range October 2022

Documents / Resources

| sse Price Guide for the Full Fibre Broadband Packages [pdf] User Guide
Price Guide for the Full Fibre Broadband Packages, Price Guide, the Full Fibre Broadband Packages, Fibre Broadband Packages, Broadband Packages, Packages
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