Laverstock Key Information Sheet Caring Home Instructions

Laverstock Key Information Sheet Caring Home

Product Information

Specifications

• Location: Laverstock Care Centre, Salisbury, Wiltshire
• Capacity: 80 bedrooms over three floors
• Services: Residential, Nursing, Dementia care on a permanent or respite basis
• Manager: Erin Langley
• Care Quality Commission Rating: Good (December 2019)

Product Usage Instructions

Weekly Fees and Payment

• Fees are determined based on pre-admission needs assessment and room size. Payments are required monthly in advance.

What’s Included and Additional Costs

• The key information sheet outlines what is included in the fees and services. Additional services may be available at extra cost.

Funding Options

• The care center accepts private and local authority-funded residents. Top-up fees may be required to meet the weekly fee. NHS continuing healthcare funding may also be accepted for individuals with complex healthcare needs.

Contact Details

• For self-funding residents, the first two months serve as a trial period with a 14-day notice period for contract termination.
• After this period, a 28-day notice period applies.

Requirements before Admission

• Ensure you have reviewed the funding options, contracts, and service user guide available on the website or upon request before admission.

FAQ

Q: Can I visit the care center before making a decision?

A: Yes, you can arrange a visit to the care center to see the facilities and meet the staff before making a decision.

Q: Are there specific visiting hours for family and friends?

A: Visiting hours are flexible, but it’s recommended to check with the care center staff for any specific guidelines or restrictions.

Key Information Sheet

• The content provided in this sheet contains summary points from our resident contract and service user guide and is not intended to replace the more detailed information in those documents (which are available on our website or requested from the home) but to provide you with the information you need to make informed decisions and ensure that it is provided in a clear, accurate, accessible and unambiguous manner.
• Laverstock Care Centre, located in Salisbury, Wiltshire has 80 bedrooms over three floors, all with beautifully appointed ensuite bathrooms.
• The home features balconies and secure outdoor spaces where residents can relax at their leisure. The home provides residential, nursing, and dementia care on a permanent or respite basis.
• The registered manager for this home is Erin Langley.
• The Care Quality Commission, the regulator of health and social care in England inspected the home and rated it ‘Good’ in December 2019.

Weekly fees

• Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required. Nursing fees include Local Authority nursing contributions (Funded Nursing Contributions) if applicable.

• Fee rates are also determined by the size and aspect of the room and the duration of the stay (short stay/respite or permanent).
• Fees are payable monthly in advance.
• Laverstock Key Information Sheet (Digital). This Key Information Sheet was published on 02 April 2024 and supersedes all previous versions.

What’s included

• All care, nursing (if applicable), and support including a monthly review of care plans
• A dedicated key worker from the care team
• All meals, snacks and drinks
• Activities and lifestyle program
• All utilities and other accommodation costs
• Housekeeping and laundry services

What’s not included but available at additional cost?

• Hairdressing
• Chiropody, beauty treatment or other healthcare not covered by the NHS
• Toiletries, newspapers, or magazines
• Staff escorts
• Telephone calls
• Pay TV

Funding your care

• We accept both private and local authority-funded residents able to pay a top-up fee to meet our weekly fee.
• Where a top-up is payable, the local authority may pay us for the full cost of care and collect the top-up from you directly. In some cases, we may collect the top-up from you directly depending on the requirements of the local authority.
• We also accept local authority-funded residents. Please contact your local Social Service team for more information.
• We may be able to accept NHS continuing healthcare funding for people with severe or complex healthcare needs, subject to agreeing our fees with the relevant NHS Clinical Commission Group.
• NHS teams will undertake regular assessments of your needs to determine whether you qualify for this type of funding.
• The first two months in the home for self-funding residents is considered a trial period, during which either you or we can end the contract after 14 days of serving written notice on the other.
• We will only end the contract during the trial period if we are unable to meet your needs. After the first two months, the notice period will increase to 28 days.
• For further information on the funding available to you, please refer to our guide to funding, sample contract, and service user guide, all of which are available on our website or request from the Home.

Requirements before admission

• To confirm your admission, we will ask you to provide evidence of how you are planning to fund your residency for a minimum of two years.
• If you are unable to show that you can meet this minimum funding period, we may not be able to proceed with your admission, unless someone can act as your sponsor.
• We request a direct debit mandate to be set in place at the commencement of your stay.

You will also be required to pay:

• Advance payment to the end of the current calendar month. Subsequent payments are due monthly in advance.
• Two weeks’ deposit which will be held in Trust by us for the duration of your residence. Your deposit will be safeguarded and will be refunded at the end of your residency, subject to our right to deduct from it non-payment of fees, damage to property, or any other outstanding breach of contract.

Funding changes – wealth depletion

• Admission into the home assumes that self-funding residents can fund their care for two years.
• Should a funding change become likely after two years, you should let the Home Manager know so we can discuss the best course of action allowing sufficient time for you to make necessary applications to funding bodies.
• If circumstances change during the first two years in the home and you can no longer afford the private fees, you or your family may be asked to pay a top-up to any local authority funding you are entitled to receive at that time.
• If you are unable to afford the top-up, we will do all we can to continue to accommodate you in the home, but we can only guarantee continued residency if the funding meets our fee levels. Alternatively, we may end your residency with us or require you to move to a less expensive room if one is available.

Fee changes

• To cover inflation and other predictable cost increases, your fees will increase by up to 8% in April each year. Where the date of admission is between 1st January and 31st March in any year the fees will not be increased on 1st April that year, but will instead be reviewed after six months and thereafter on 1st April each year.
• The only other increases payable will be if, upon assessment, your care needs have changed materially, in which case we will discuss any changes to fees with you as early as possible.

Contents insurance

• Your room comes fully furnished, although you are welcome to bring your small items of furniture. We are unable to accept responsibility for items that are lost or damaged unless, in the unlikely event, we have not taken reasonable security precautions at the home. If it is important to have these items with you, you should arrange suitable contents insurance.
• Full terms and conditions are shown in our contract, a sample of which is available on our website or from the Home on request.
• Laverstock Key Information Sheet (Digital). This Key Information Sheet was published on 02 April 2024 and supersedes all previous versions.

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