Midea MFH180-G1304DS Built In Washer User Manual

Midea MFH180-G1304DS Built In Washer

Product Information

The Midea washer is a high-quality product designed for reliable and trouble- free performance. It comes with safety features to ensure user protection and efficient operation. Please read the user manual carefully before using the product.

Specifications

• Power Supply: 120V~
• Circuit: 15-amp branch
• Frequency: 60Hz
• Capacity: 4.5 cu.ft.

Product Usage Instructions

Proper Installation
Follow the installation instructions provided in the user manual to ensure safe and correct setup of the washer.

Operation Requirements

• Location of Your Washer: Place the washer in a well-ventilated area with proper clearance around it.
• Electrical Requirements: Ensure the power supply matches the specifications provided (120V~, 15-amp branch, 60Hz).
• Water Supply Requirements: Connect the washer to a suitable water supply following the guidelines in the manual.
• Drain Requirements: Proper drainage must be in place for the washer to function correctly.

Washer Use

Control Panel: Familiarize yourself with the control panel features for easy operation.
Features: Explore the different features of the washer for customized washing cycles.
Loading and Using the Washer: Follow the instructions on how to load and operate the washer effectively.

Washer Care

Cleaning: Regularly clean the washer to maintain its performance.
Moving, Storage, and Long Vacations: Follow the guidelines for moving or storing the washer for extended periods.

Troubleshooting

Troubleshooting Tips: Refer to the troubleshooting section in the manual for common issues and solutions.
Error Codes: Understand the error codes displayed by the washer for quick issue resolution.

FAQ

• Q: How do I register my new Midea washer?
  A: Register your new washer at www.midea.com under the Support tab.

• Q: Where can I find the model and serial numbers of my washer?
  A: The model and serial numbers are located on the inside frame of the washer.

• Q: What should I do if I encounter an error code?
  A: Refer to the manual’s troubleshooting section for guidance on resolving error codes.

• Q: How often should I clean my washer?
  A: It is recommended to clean your washer regularly to maintain optimal performance.

Dear user
THANK YOU and CONGRATULATIONS on your purchase of this high-quality Midea product. Your Midea washer is designed for reliable, trouble-free performance. Please take a moment to register your new washer.
Register your new washer at www.midea.com under the Support tab.
For future reference, record your product model and serial numbers located on the inside frame of the washer.
Model Number ____
Serial Number _____

WASHER SAFETY

Your Safety and the Safety of Others are Very Important
To prevent injury to the user or other people and property damage, the instructions shown here must be followed. Incorrect operation due to ignoring of instructions may cause harm or damage, including death. The level of risk is shown by the following indications.

• WARNING This symbol indicates the possibility of death or serious injury.
• CAUTION This symbol indicates the possibility of injury or damage to property.
• WARNING This symbol indicates the possibility of dangerous voltage constituting a risk of electrical shock is present that could result in death or serious injury

IMPORTANT SAFETY INSTRUCTIONS

WARNING To reduce the risk of death, fire, explosion, electric shock, or injury to persons when using your vfd appliance, follow basic precautions, including the following:

• Read the instruction manual before using the appliance.
• DO NOT wash or dry articles that have been previously cleaned in, washed in, soaked in or spotted with gasoline, dry-cleaning solvents, or other flammable or explosive substances, as they give offvapors that could ignite or explode.
• DO NOT add gasoline, dry-cleaning solvents, or other flammable or explosive substances to the wash water. These substances give off vapors that could ignite or explode.
• Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using a washing machine, turn on all hot-water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, DO NOT smoke or use an open flame during this time.
• DO NOT allow children to play on or in this appliance. Close supervision of children is necessary when this appliance is used near children. Before the washer is removed from service or discarded, remove the door or lid. Failure to follow these instructions may result in death or injury to persons.
• DO NOT reach into the appliance if the drum or other components are moving to prevent accidental entanglement.
• DO NOT install or store this appliance where it will be exposed to the weather.
• DO NOT tamper with controls, repair or replace any part of this appliance or attempt any servicing unless specifically recommended in the user maintenance instructions or in published user repair instructions that you understand and have the skills to carry out.
• K eep the area around your appliance clean and dry to reduce the possibility of slipping.
• DO NOT operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or broken parts including a damaged cord or plug.
• Unplug the appliance or turn off the circuit breaker before servicing. Pressing the Power button DOES NOT disconnect power.
• See “Electrical Requirements” located in the Installation Instructions for grounding instructions. This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with appliance.
• If the supply cord is damaged, it must be replaced by the manufacture, its service agent or similarly qualified persons in order to avoid a hazard.
• The new hose-sets bought from the retailer where the product was purchased are to be used and that old hose-sets should not be reused.
• This appliance is for indoor use only.
  SAVE THESE INSTUCTIONS

Proper Installation

• This washer must be properly installed and located in accordance with the Installation Instructions before it is used. Ensure the cold water hose is connected to the “C” valve.
• Install or store where it will not be exposed to temperatures below freezing or exposed to the weather, which could cause permanent damage and invalidate the warranty. Properly ground washer to conform with all governing codes and ordinances. Follow details in installation instructions.

WARNING
Electrical Shock Hazard

• Plug into a grounded 3 prong outlet.
• Do not remove the ground prong.
• Do not use an adapter.
• Do not use an extension cord
• Failure to do so can result in death, fire or electrical shock.

When Not in Use
Turn off water faucets to minimize leakage if a break or rupture should occur. Check the condition of the fill hoses; We recommend changing the hoses every 5 years.
State of California Proposition 65 Warnings:

WARNING: Cancer and Reproductive Harm www.P65Warnings.ca.gov.

OPERATION REQUIREMENTS

Location of Your Washer
Do Not Install the Washer:

1. In an area exposed to dripping water or outside weather conditions. The ambient temperature should never be below 60°F (15.6°C) for proper washer operation.
2. In an area where it will come in contact with curtains or drapes.
3. On carpet. The floor MUST be a hard surface with a maximum slope of 1/2ʺ per foot (1.27 cm per 30 cm). To make sure the washer does not vibrate or move, you may have to reinforce the floor.

NOTE: If floor is in poor condition, use 3/4ʺ impregnated plywood sheet solidly attached to the existing floor covering.
IMPORTANT: MINIMUM INSTALLATION CLEARANCES

• When installed in alcove: Top and Sides = 0ʺ (0 cm), Back = 3ʺ (7.6 cm)
• When installed in closet: Top and Sides = 0ʺ (0 cm), Front = 2ʺ (5 cm), Back = 3ʺ (7.6 cm)
• Closet door ventilation openings required: 2 louvers each 60 square in.(387 cm), located 3ʺ (7.6 cm) from top and bottom of door

Electrical Requirements
Read these instructions completely and carefully.

WARNING
TO REDUCE THE RISK OF FIRE, ELECTRICAL SHOCK AND PERSONAL INJURY:

• DO NOT USE AN EXTENSION CORD OR AN ADAPTER PLUG WITH THIS APPLIANCE. Washer must be electrically grounded in accordance with local codes and ordinances.

CIRCUIT – Individual, properly polarized and grounded 16-amp branch circuit fused with 16-amp time-delay fuse or circuit breaker.
POWER SUPPLY – 2-wire with ground, 120V~, single-phase, 60Hz, alternating current.
OUTLET RECEPTACLE – Properly grounded receptacle located so the power supply cord is accessible when the washer is in an installed position.

GROUNDING REQUIREMENTS
Improper connection of the equipment grounding conductor can result in a risk of electrical shock. Check with a licensed electrician if you are in doubt as to whether the appliance is properly grounded.

1. The washer MUST be grounded. In the event of malfunction or breakdown, grounding will reduce the risk of electrical shock by providing a path of least resistance for electrical current.
2. Since your washer is equipped with a power supply cord having an equipment-grounding conductor and a grounding plug, the plug MUST be plugged into an appropriate, copper-wired receptacle that is properly installed and grounded in accordance with all local codes. If in doubt, call a licensed electrician. DO NOT cut offor alter the grounding prong on the power supply cord. In situations where a two-slot receptacle is present, it is the owner’s responsibility to have a licensed electrician replace it with a properly grounded grounding-type receptacle.

Water Supply Requirements
Hot and cold water faucet MUST be installed within 42ʺ (107 cm) of your washer’s water inlet. The faucet MUST be 3/4ʺ (1.9 cm) garden hose-type so inlet hoses can be connected. Water pressure MUST be between 10 and 120 psi. Your water department can advise you of your water pressure.

Drain Requirements

1. Drain capable of eliminating 64.3 L per minute.
2. A standpipe diameter of 11/4ʺ (3.18 cm) minimum.
3. The standpipe height above the floor should be:
   • Minimum height: 24ʺ (61 cm)
   • Maximum height: 47.24ʺ (120 cm)

INSTALLATION INSTRUCTIONS

Before You Begin
Read these instructions completely and carefully.

• IMPORTANT – Save these instructions for local inspector’s use.
• IMPORTANT – Observe all governing codes and ordinances.
• Note to Installer – Be sure to leave these instructions with the Consumer.
• Note to Consumer – Keep these Instructions for future reference.
• Skill level – Installation of this appliance requires basis mechanical and electrical skills.
• Completion time: 1-3 hours.
• Proper Installation is the responsibility of the installer.
• Product failure due to improper installation is not covered under the Warranty.

For Your Safety:

• WARNING
  • This appliance must be properly grounded and installed as described in these Installation Instructions.
  • Do not install or store the appliance in an area where it will be exposed to water/weather. See the Location of Your Washer section.
  • NOTE: This appliance must be properly grounded, and electrical service to the washer.
  • Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service Personnel – Do not contact the following parts while the appliance is energized: Electrical Valve, Drain Pump, Heater and Motor.
• Tools Required
  • Adjustable wrench or 1/2ʺ socket with ratchet
  • Adjustable wrench or 9/16ʺ open-end wrench
  • Channel-lock adjustable pliers
  • Carpenter’s level

Parts Required (Obtain Locally)

Parts Supplied

Rough-in Dimensions

Unpacking the Washer

• WARNING:
  Recycle or destroy the carton and plastic bags after the washer is unpacked. Make materials inaccessible to children. Children might use them for play. Cartons covered with rugs, bedspreads or plastic sheets can become airtight chambers causing suffocation.

1. Cut and remove the top and bottom packaging straps.
2. While it is in the carton, carefully lay the washer on its side. DO NOT lay the washer on its front of back.
3. Turn down the bottom flaps-remove all base packaging, including the cardboard, styrofoam base and styrofoam tub support (inserted in center of base).  

NOTE: If you are installing a pedestal, proceed to the installation instructions that come with the pedestal.

4. Carefully return the washer to an upright position and remove the carton.
5. Carefully move the washer to within 4 feet (122 cm) of the final location.
6. Remove the following from the back side of the washer:
  * 4 bolts
  * 4 plastic spacers (including rubber grommets)
  * 4 power cord retainers  

IMPORTANT: Failure to remove the shipping bolts* can cause the washer to become severely unbalanced.
Save all bolts for future use.

• Any damages from failure to remove the shipping bolts are not covered by the warranty.

NOTE: If you must transport the washer at a later date, you must reinstall the shipping support hardware to prevent shipping damage. Keep the hardware in the plastic bag provided.

Installing the Washer

1. Run some water from the cold faucet to flush the water lines and remove particles that might clog up the inlet hose.

2. Ensure there is a rubber washer in the hoses. Reinstall the rubber washer into the hose fitting if it has fallen out during shipment. Carefully connect the inlet hose marked HOT to the rear “H” inlet of the water valve.Tighten by hand;then tighten another 2/3 turn with pliers.And COLD to the rear “C” inlet of the water valve. Tighten by hand;then tighten another 2/3 turn with pliers.

3. Install the screen washers by inserting them into the free ends of the inlet hoses with protruded side facing the faucet.

4. Connect the inlet hose ends to the HOT and COLD water faucets tightly by hand, then tighten another 2/3 turn with pliers. Turn the water on and check for leaks.

5. Carefully move the washer to its final location. Gently rock the washer into position ensuring inlet hoses do not become kinked. It is important not to damage the rubber leveling legs when moving your washer to its final location. Damaged legs can increase washer vibration. It may be helpful to spray window cleaner on the floor to help move your washer into its final position.
   NOTE: To reduce vibration, ensure that all four rubber leveling legs are firmly touching the floor. Push and pull on the back right and then back left of your washer.
   NOTE: Do not use the dispenser drawer or door to lift the washer.
   NOTE: If you are installing into a drain pan, you can use a 24-inch long 2×4 to lever the washer into place.

6. With the washer in its final position, place a level on top of the washer (if the washer is installed under a counter, the washer should not be able to rock). Adjust the front leveling legs up or down to ensure the washer is resting solid. Turn the locknuts on each leg up towards the base of the washer and snug with a wrench.
   NOTE: Keep the leg extension at a minimum to prevent excessive vibration. The farther out the legs are extended, the more the washer will vibrate.
   If the floor is not level or is damaged, you may have to extend the rear leveling legs.

7. Attach the U-shaped hose guide to the end of the drain hose. Place the hose in a laundry tub or standpipe and secure it with the cable tie provided in the enclosure package.
   NOTE: Placing the drain hose too far down the drain pipe can cause a siphoning action. No more than 7 inch (17.78 cm) of hose should be in the drain pipe. There must be an air gap around the drain hose. A snug fit can also cause a siphoning action.

8. Plug the power cord into a grounded outlet.
   NOTE: Check to be sure the power is off at the circuit breaker/fuse box before plugging the power cord into an outlet.

9. Turn on the power at the circuit breaker/fuse box.

10. Read the rest of this Owner’s Manual. It contains valuable and helpful information that will save you time and money.

11. Before starting the washer, check to make sure:

    • Main power is turned on.
    • The washer is plugged in.
    • The water faucets are turned on.
    • The unit is level and all four leveling legs are firmly in the floor.
    • The shipping support hardware is removed and saved.
    • The drain hose is properly tied up.

12. Run the washer through a complete cycle.

13. If your washer does not operate, please review the Before You Call For Service section before calling for service.

14. Place these instructions in a location near the washer for future reference.

WASHER USE

Control Panel

Quick Start

1. Press the Power button . If the screen is dark, a press of the Power button will “wake up” the display.
2. Select a wash cycle. (Defaults are set for each cycle. These default settings can be changed. See Control setting for more Information).
3. Press to START.

NOTE:

1. The machine will lock the door and the drum will start to rotate; the door will be unlocked and then locked again as preparation phase of each washing cycle. The “Clicking”noise is part of the door locking mechanism. Water will enter the drum and start the washing phase once the door is locked.
2. Before washing, please make sure the machine is installed properly.
3. Your appliance was thoroughly checked before it left the factory. To remove any residual water and to neutralize potential odors, it’s recommended to clean your appliance before first use. For this reason, start the Tub Clean program without laundry and detergent.

Control Setting

1. Power
   Press to “wake up” the display. If the display is active, press to put the washer into standby mode.
   NOTE: Pressing Power does not disconnect the appliance from the power supply.

2. Wash Cycles
   The wash cycles are optimized for specific types of wash loads. The chart below will help you match the setting with the loads.NORMAL/ COLORS| For heavily to lightly soiled colorfast cottons, household linens, work and play clothes.

NOTE: This is the most common cycle.

---|---
BULKY/ SHEETS| For large items such as comforters, blankets, small rugs and similar bulky items.
HEAVY DUTY| Washing the large and heavy clothing, such as overcoats or towels.
WHITES| For heavily to lightly soiled white laundry, work and play clothes
TOWELS| For items such as towels, sheets, pillowcases and dish rags
QUICK WASH| For lightly soiled items needed in a hurry. Cycle time is approximately 26 minutes, depending on selected options.
DELICATES| For delicate, washable textiles, e.g. made of silk, satin, synthetic fibers or blended fabrics.
SPORTSWEAR| Washing the activewear.
TUB CLEAN| Use for cleaning the basket of residue and odor. Recommended use of at least once per month.

NOTE: Never load laundry white using Tub Clean. The laundry may become damaged See the Care and Cleaning section.

RINSE & SPIN| To quickly rinse and spin out any items at any time.
3.

Features

• The Dispenser Drawer
  Slowly open the dispenser drawer by pulling it out until it stops. After adding laundry products, slowly close the dispenser drawer. Closing the drawer too quickly could result in early dispensing of the bleach, fabric softener or detergent.
  You may see water in the dispenser drawer at the end of the cycle. This is a result of the flushing/siphoning action and is part of the normal operation of the washer.
  NOTE: Liquid detergent will drain into the washer drum as it is added.

  • Detergent usage may need to be adjusted for water temperature, water hardness, size and soil level of the load. Avoid using too much detergent in your washer as it can lead to over sudsing and detergent residue being left on the clothes.

• The Detergent Compartment

  • High-efficient detergent is required for this washer.
    Use the detergent manufacturer’s recommended amount.

  • Add measured detergent to the front left detergent compartment of the dispenser drawer.

  • Detergent is flushed from the dispenser at the beginning of the wash cycle. Either powdered or liquid detergent can be used.

  • Powder Detergent-Remove the Detergent selection insert and place it in a safe location outside of the washer. Follow the detergent manufacturer’s instructions when measuring the amount of powder to use.

  • Detergent usage may need to be adjusted for water temperature, water hardness, size and soil level of the load. Avoid using too much detergent in your washer as it can lead to oversudsing and detergent residue being left on the clothes.

  • Using more detergent than the recommended quantity can cause residue buildup on your washer.

  • Liquid Detergent – Locate the concentration of your detergent on the bottle. Place the Detergent selection insert in the corresponding location depending on the concentration.

• The Liquid Bleach Compartment
  IMPORTANT: Be sure to identify the correct compartment for bleach before using.
  If desired, measure out the recommended amount of liquid bleach, not 1/3 cup (80 mL), and pour into the right compartment labeled “LIQUID BLEACH”.
  Do not exceed the maximum fill line. Overfilling can cause early dispensing of the bleach which could result in damaged clothes.
  NOTE: Do not use powdered bleach in the dispenser.
  The Fabric Softener Compartment
  IMPORTANT: Be sure to identify the correct compartment for fabric softener before using.
  If desired, pour the recommended amount of liquid fabric softener into the compartment labeled “FABRIC SOFTENER”.
  Use only liquid fabric softener in the dispenser.
  Dilute with water to the maximum fill line.
  Do not exceed the maximum fill line. Overfilling can cause early dispensing of the fabric softener which could stain clothes.
  NOTE: Do not pour fabric softener directly on the wash load.

Loading and Using the Washer
Always follow fabric manufacturer’s care label when laundering.

Sorting Wash Loads
Sort laundry into loads that can be washed together.

Whites Lights

Darks

| Heavy Normal

Light

| Délicates Easy Care

Sturdy Cottons

| Lint Producers Lint

Collectors

• Combine large and small items in a load. Load large items first. Large items should not be more than half the total wash load.
• Washing single items is not recommended. This may cause an out-of-balance load. Add one or two similar items.
• Pillows and comforters should not be mixed with other items. This may cause an out-of-balance load.

WARNING Fire Hazrd

• Never place items in the washer that are dampened with gasoline or other flammable liquids.
• No washer can completely remove oil.
• Do not dry anything that has ever had any type of oil on it (including cooking oils).
• Doing so can result in death, explosion, or fire.

Preparing Clothes
To avoid snags during washing:

• Follow these steps to maximize garment care.
  • Close garment zippers, snaps, buttons and hooks.
  • Mend seams, hems, tears.
  • Empty all items from pockets.
  • Remove nonwashable garment accessories such as ornaments and nonwashable trim materials.
• To avoid tangling, tie strings, draw ties and belt-like materials.
• Brush away surface dirt and lint.
• Promptly wash wet or stained garments to maximize results.
• Use nylon mesh garment bags to wash small items.
• Wash multiple garments at one time for best results.

Loading the Washer
Wash drum may be fully loaded with loosely added items. Do not wash fabrics containing flammable materials (waxes, cleaning fluids, etc.). To add items after washer has started, press and wait until the door is unlocked. The washer may take up to 30 seconds to unlock the door after pressing depending on the machine conditions. Do not try to force open the door when it is locked.
After the door unlocks, open gently. Add items, close the door and press to restart.

WASHER CARE

Cleaning

• Exterior
  Immediately wipe offany spills. Wipe with damp cloth. Do not hit surface with sharp objects.

• Interior
  To clean the interior of the washer, select the Tub Clean feature on the control panel. This Tub Clean cycle should be performed, at a minimum, once per month. This cycle will use more water, in addition to bleach, to control the rate at which soils and detergents may accumulate in your washer.
  NOTE: Read the instructions below completely before starting the Tub Clean cycle.

1. Remove any garments or objects from the washer and ensure the washer basket is empty.

2. Open the washer door and pour one cup or 250 mL of liquid bleach or other washing machine cleaner into the basket.

3. Close the door and select the Tub Clean cycle. Push the

4. When the Tub Clean cycle is working, the display will show the estimated cycle time remaining. Do not interrupt the cycle.

5. After the cycle is complete, leave the door open slightly for better ventilation.
   If for any reason the cycle needs to be interrupted, the door will not open immediately. Forcing open the door at this stage may cause water to flood. The door will open after the water is drained to a level where it would not flood the floor.
   Tub Clean may be interrupted by pressing button in between cycles.
   A power outage in the house might also interrupt the cycle. When the power supply is back, the Tub Clean cycle resumes where it had stopped. When interrupted, be sure to run a complete Tub Clean cycle before using the washer. If the Power pad Is pressed during Tub Clean, the cycle will be lost.
   IMPORTANT:

   • Run Tub Clean with 1 Cup (250mL) of bleach once a month.
   • After the completion of a Tub Clean cycle, the interior of your washer may have a bleach smell.
   • It is recommended to run a light color load after the Tub Clean cycle.

Dispenser Drawer Area
Detergent and fabric softener may build up in the dispenser drawer. Residue should be removed once or twice a month.
Lock tab is visible only after drawer has been pulled open.
Remove the drawer by first pulling it out until it stops. Then reach back into the left rear corner of the drawer cavity and press down firmly on the lock tab, pulling out the drawer.

Cleaning the Pump Filter
Due to the nature of the front-load washer, it is sometimes possible for small articles to pass to the pump. The washer has a filter to capture lost items so they are not dumped to the drain. To retrieve lost items, clean out the pump filter.

1. Using a coin or flat screwdriver in the notch on the door, open the access door.
2. Place a shallow pan or dish under the pump access door and towels on the floor in front of the washer to protect the floor. It is normal to catch about a cup of water when the filter is removed.
3. Pull down the pour spout.
4. Turn the pump filter counterclockwise and remove the filter. Open slowly to allow the water to drain.
5. Clean the debris from the filter.
6. Replace the filter and turn clockwise. Tighten securely.
7. Flip up the pour spout.
8. Close the access door.

Cleaning the Door Gasket

1. Open the washer door. Using both hands, press down the door gasket.
   Remove any foreign objects if found trapped inside the gasket. Make sure there is nothing blocking the holes behind the gasket.

2. While holding down the door gasket, inspect the interior gasket by pulling it down with your fingers. Remove any foreign objects if found trapped inside this gasket. Make sure there is nothing blocking the holes behind the gasket.

3. When you are finished cleaning the door gasket, remove your hands and the gasket will return to the operating position.

Moving, Storage and Long Vacations
Ask the service technician to remove water from drain pump and hoses. Do not store the washer where it will be exposed to the weather. When moving the washer, the tub should be kept stationary by using the shipping bolts removed during installation. See Installation Instructions in this book. Be sure the water supply is shut off at the faucets. Drain all water from the hoses if the weather will be below freezing.
Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service Personnel – Do not contact the following parts while the appliance is energized: Electrical Valve, Drain Pump, Heater and Motor.

TROUBLESHOOTING

Troubleshooting Tips
Before You Call For Service…
Save time and money! Review the charts on the following pages first and you may not need to call for service.

Error Codes

LIMITED WARRANTY

WARRANTY
MIDEA LAUNDRY WASHER LIMITED WARRANTY

ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED TO OBTAIN WARRANTY SERVICE.
Please have the following information available when you call the Customer Service Center:

• Name, address and telephone number
• Model number and serial number
• A clear, detailed description of the problem
• Proof of purchase including dealer or retailer name and address

IF YOU NEED SERVICE:

1. Before contacting us to arrange service plaese determine whaether your product requires repairs Some questions can be addressed without service. Please take a few minutes to review the Troubleshooting section of the User Manual, or visit http://us.Midea.com/support
2. All warranty service is provided exclusively by our authorized Midea Service Providers, in the U.S. and Canada.

Midea Customer Service
In the U.S.A. or Canada, call 1-844-244-1614.
If outside the 50 States of the United States or Canada, contact your authorized Midea dealer to determine whether another warranty applies.

WHAT IS COVERED

• TWO-YEAR LIMITED WARRANTY (PARTS AND LABOR)
  For two years from the date of purchase, if this major appliance is installed, operated and maintained according to instructions attached to or furnished with the product, Midea America Corporation (hereafter “Midea”) will pay for factory-specified replacement parts and repair labor to correct defects in materials or workmanship that existed when this major appliance was purchased, or at its sole discretion replace the product. In the event of product replacement, your appliance will be warranted for the remaining term of the original unit’s warranty period.

• TEN-YEAR WARRANTY INVERTER MOTOR ONLY – LABOR NOT INCLUDED
  In the second through tenth years from the date of original purchase, when this major appliance is installed, operated and maintained according to instructions attached to or furnished with the product, Midea will pay for factory parts to replace the inverter motor if it fails and prevent an essential function of this major appliance and that existed when this major appliance was purchased. This is a 10 -year warranty on the parts only and does not include repair labor.

• LIFETIME LIMITED WARRANTY (STAINLESS STEEL TUB)
  For the lifetime of the product from the date of original purchase, when this major appliance is installed, operated and maintained according to instructions attached to or furnished with the product, Midea will pay for factory-specified parts and repair labor for the following components to correct non-cosmetic defects in materials or workmanship that existed when this major appliance was purchased:

  • Stainless steel tub
    YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR OR REPLACEMENT AS PROVIDED HEREIN. Service must be provided by a Midea- designated service company. This limited warranty is valid only in the 50 States of the United States or Canada and applies only when the major appliance is used in the country in which it was purchased. This limited warranty is effective from the date of original consumer purchase. Proof of original purchase date is required to obtain service under this limited warranty.

WHAT IS NOT COVERED

1. Commercial,non-residential or multiple family use, or use in consiten with published user, operator or installation instructions.
2. In-home Instruction on how to use your product.
3. Service to correct improper product maintenance or installation, installation not in accordance with electrical or plumbing codes or correction of household electrical or plumbing (i.e. house wiring, fuses, plumbing or water inlet hoses).
4. Consumable parts (i.e. light bulbs, batteries, air or water filters, etc.).
5. Defects or damage caused by the use of non-genuine Midea parts or accessories.
6. Damage from accident, misuse, abuse, fire, floods, electrical issues, acts of God or use with products not approved by Midea.
7. Repairs to parts or systems to correct product damage or defects caused by unauthorized service, alteration or modification of the appliance.
8. Cosmetic damage including scratches, dents, chips, and other damage to appliance finishes unless such damage results from defects in materials and workmanship and is reported to Midea within 30 days.
9. Routine maintenance of the product.
10. Products that were purchased “as is” or as refurbished products.
11. Products that have been transferred from its original owner.
12. Discoloration, rust or oxidation of surfaces resulting from caustic or corrosive environments including but not limited to high salt concentrations, high moisture or humidity or exposure to chemicals.
13. Pick-up or delivery. This product is intended for in-home repair.
14. Travel or transportation expenses for service in remote locations where an authorized Midea servicer is not available.
15. Removal or reinstallation of inaccessible appliances or built-in fixtures (i.e. trim, decorative panels, flooring, cabinetry, islands, countertops, drywall, etc.) that interfere with servicing, removal or replacement of the product.
16. Service or parts for appliances with original model/serial numbers removed, altered or not easily identified.

The cost of repair or replacement under these excluded circumstances shall be borne by the customer.

DISCLAIMER OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.

DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY
Midea makes no representations about the quality, durability, or need for service or repair of this major appliance other than the representations contained in this warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this major appliance, you should ask Midea or your retailer about buying an extended warranty.

LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. MIDEA SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.

REGISTRATION INFORMATION

PROTECT YOUR PRODUCT:
We will keep the model number and date of purchase of your new Midea product on file to help you refer to this information in the event of an insurance claim such as fire or theft.

Register online at https://us.midea.com/product-registration

OR
Please fill out and return it to the following address:
Midea America Corp. 759 Bloomfield Ave #386, West Caldwell, NJ 07006-6701

(detach here)

Information collected or submitted to us is only available to company internal employees for purposes of contacting you or sending you emails, based on your request for information and to company service providers for purposes of providing services relating to our communications with you. All data will not be shared with other organizations for commercial purposes.

Please consider leaving a customer review at www.midea.com

Midea America Corp.
759 Bloomfield Ave, # 386 West Caldwell, NJ 07006-6701 Customer Service 844-224-1614

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