eureka NER E10s Robotic Vacuum User Guide

: September 19, 2024
: Eureka

Table of Contents

NER E10s Robotic Vacuum
Product Information
Specifications:
Product Usage Instructions
Assembling and Charging Robotic Vacuum:
Using Your Robotic Vacuum:
Setting Up App and Connecting the Device:
Maintaining Your Robotic Vacuum:
- FAQ
Q: How often should I clean the filters?
Q: Can the robotic vacuum be used on carpets?

NER E10s Robotic Vacuum

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Product Information

Specifications:

Model: NER E10s
Type: Robotic vacuum; household type

Product Usage Instructions

Assembling and Charging Robotic Vacuum:

Follow the steps outlined in the owner’s guide to assemble your
Eureka robotic vacuum. Ensure that the device is properly charged
before first use.

Using Your Robotic Vacuum:

To use your robotic vacuum, place it on a flat surface and press
the power button. You can also schedule cleaning sessions using the
provided controls.

Setting Up App and Connecting the Device:

Download the Eureka app from the app store, follow the in-app
instructions to connect your device to the app for remote control
and scheduling features.

Maintaining Your Robotic Vacuum:

Regularly clean the dustbin and filters of the vacuum. Check for
any blockages in the brushroll and remove them to ensure optimal
performance.

FAQ

Q: How often should I clean the filters?

A: It is recommended to clean the filters of the robotic vacuum
at least once a month to maintain suction power.

Q: Can the robotic vacuum be used on carpets?

A: Yes, the Eureka robotic vacuum is suitable for use on low to
medium-pile carpets.

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NER E10s
Robotic vacuum; household type
Owner’s Guide
Thank you for purchasing your new Eureka vacuum!
Important instructions
For easy assembly, please take a few moments to read this owner’s guide. If you have questions about your new vacuum, please contact our customer service HELPLINE at 1-800-282-2886. We’re here to help!
www.eureka.com

Where to find important vacuum information
Keep this information Write the model, type and serial number here: Date of purchase (keep your receipt)__ Model number and type_____ Serial number____ Find these numbers on a label on the vacuum, battery, and charger. Refer to these numbers when ordering parts and accessories, or if service is needed.
This Owner’s Guide provides important instructions to use and maintain your Eureka vacuum cleaner
Registration: To register your product visit www.eureka.com and click on the `Register Your Product’ link in the top right corner. Please note, the failure to complete and submit this form does not diminish your warranty rights. Inspection: Carefully unpack and inspect your new Eureka vacuum cleaner for shipping damage. Each unit is tested and thoroughly inspected before shipping. For instructions regarding any shipping damage, call the Eureka Customer Service HELPLINE at 1-800-282-2886 immediately.
Contents Important safeguards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6 FCC Compliance Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Technical data . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 What comes in the box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
How to identify parts of your robotic vacuum . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Assembling and charging robotic vacuum . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-11
How to use your robotic vacuum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
How to set up app, connect the device and use app . . . . . . . . . . . . . . . . . . . . . . 13
How to maintain your robotic vacuum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
How to maintain brushroll, other routine maintenance . . . . . . . . . . . . . . . 15-17
The Eureka limited warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19-20 Disposal of robotic vacuum and battery pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 How to order replacement parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Follow caution information wherever you see this symbol. www.eureka.com 1

IMPORTANT SAFEGUARDS
When using an electrical appliance, basic precautions should always be followed, including the following:
READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM CLEANER
Failure to follow the warnings and instructions may result in electric shock, fire and/or serious injury.
This vacuum should not be used by children under the age of eight or those with reduced physical, sensory or mental capabilities without supervision.

WARNING

· Before using, clear area of power cords, pull cords for curtains or blinds, clothing and fragile items. · Do not operate in a room where a child or infant is sleeping. · Do not pour or spray any liquids on or in your robotic vacuum. · If you live in an area that is prone to electrical storms, we recommend using a surge protector. · Do not operate the robotic vacuum in a room that has lit candles or lit fireplace. · Do not allow children to sit on vacuum. · Do not use the docking station if it is damaged. · Do not operate in areas with exposed electrical outlets on the floor. · Be aware that the robotic vacuum moves around on its own. Take care when walking in the area when it is in operation. · Do not place the robotic vacuum on any unstable surfaces. · Prevent unintentional starting. Ensure the switch is in the off-position before picking up or carrying the appliance. Carrying the appliance with your finger on the switch or energizing appliance that has the switch on invites accidents. · Danger. Do not touch nozzle when the vacuum cleaner is on. · Do not put any object into

openings. Do not use with any openings blocked; keep free of dust, lint, hair and anything that may reduce air flow. · Do not use outdoors or on wet surfaces. · Do not operate the vacuum cleaner or charger if it has been damaged in any way. If vacuum cleaner is not working as it should, has been dropped, damaged, left outdoors, or dropped into water or other liquid, call the Eureka Customer Service HELPLINE at 1-800-282-2886. · To avoid excessive heat and damage to the unit or battery, the vacuum cleaner will not operate while charging. · Do not allow to be used as a toy. Close attention is necessary when used by or near children, pets or plants. · Use only as described in this manual. Use only manufacturer’s recommended attachments. · Recharge only with the charger specified by the manufacturer. A charger that is suitable for one type of battery pack may create a risk of fire when used with another battery pack.” · Do not pull or carry the charger by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not run appliance over cord. Keep cord away from heated surfaces. · This charger is not intended for use

2 Eureka Customer Service HELPLINE 1-800-282-2886

IMPORTANT SAFEGUARDS

by travelers.

do not charge the battery pack or

· Do not use extension cords or outlets appliance outside of the temperature

with inadequate current-carrying

range specified in the instructions.

capacity for the charger.

Charging improperly or at temperatures

· Do not unplug by pulling on cord. To outside of the specified range may

unplug, grasp the plug, not the cord.

damage the battery and increase the

· Do not handle charger or vacuum

risk of fire.

cleaner with wet hands.

· Have servicing performed by a

· Use appliances only with specifically qualified repair person using only

designated battery packs. Use of any identical replacement parts. This will

other battery packs may create a risk ensure that the safety of the product is

of injury and fire.

maintained.

· DO NOT MUTILATE OR INCINERATE · Do not modify or attempt to repair

BATTERIES. THEY BECOME

the appliance or the battery pack

DANGEROUS AT HIGH

except as indicated in the instructions

TEMPERATURES.

for use and care.

· Liquid ejected from the battery may · The terminals on both the vacuum

cause irritation or burns. If the liquid

cleaner and battery should be kept free

gets on the skin, (1) seek medical

and clear of objects. Do not insert metal

attention, (2) wash quickly with soap objects inside the terminals.

and water, and (3) neutralize with a

· This vacuum cleaner creates suction.

mild acid such as lemon juice or

Keep hair, loose clothing, fingers, and all

vinegar. If the liquid gets into the eyes, parts of body away from openings and

flush them immediately with clean

moving parts.

water for a minimum of 10 minutes.

· Do not pick up anything that is

· When battery pack is not in use, keep burning or smoking, such as cigarettes,

it away from other metal objects, like matches, or hot ashes.

paper clips, coins, keys, nails, screws or · Do not use without filters in place.

other small metal objects, that can

· Do not use the robotic vacuum to pick

make a connection from one terminal up flammable or combustible liquids,

to another. Shorting the battery

such as gasoline, or use in areas where

terminals together may cause burns or they may be present.

a fire.

· Store vacuum cleaner and charger

· This product is functioning at

indoors in a cool, dry area.

temperature range within 40°F – 104°F. To avoid electric shock and/or damage,

· Do not use a battery pack or

do not expose to weather elements.

appliance that is damaged or modified. · Keep your work area well lit. Unplug

Damaged or modified batteries may

electrical appliances before vacuuming

exhibit unpredictable behavior resulting them.

in fire, explosion or risk of injury.

· Overcharging, short circuiting, reverse

· Do not expose a battery pack or

charging, mutilating or incinerating the

appliance to fire or excessive

cells and the batteries must be avoided.

temperature. Exposure to fire or

· If a cell or a battery has leaked or

temperature above 266°F may cause vented, it should be replaced

explosion.

· Follow all charging instructions and

www.eureka.com 3

IMPORTANT SAFEGUARDS

immediately using protective gloves. · Keep hair, loose clothing, fingers, and

· If and when necessary, these cells or all parts of body away from openings

batteries must be replaced with

and moving parts.

identical new ones from the same

· Under abusive conditions, liquid may

manufacturer. If a cell or a battery to be ejected from the battery; avoid

be replaced is connected with other contact. If contact accidentally occurs,

cells or batteries in series, it is

flush with water. If liquid contacts eyes,

recommended that the other cells or seek medical help immediately.

batteries be replaced with new ones Liquid ejected from the battery may

at the same time.

cause irritation or burns.

· Reverse polarity installation of the · Do not use and store in extremely hot

cell or the battery in the end product or cold environments (below 23°F or

must be avoided.

above 104°F). Please charge the robotic

· Do not incinerate this appliance even vacuum in

if it is severely damaged.

temperature above 39.2°F and below

Contact local waste facility before

104°F.

discarding in trash.

· Place the cords from other appliances

· Do not operate the vacuum in an

out of the area to be cleaned.

area where there are lit candles or

· Turn off the power switch before

fragile objects on the floor to be

cleaning or maintaining the appliance.

cleaned.

· WARNING: This product can expose

· Do not operate the vacuum in a

you to chemicals including

room that has lit candles on furniture Di(2-ethylhexyl)phthalate (DEHP), which

that the vacuum may accidentally hit is known to the State of California to

or bump into.

cause cancer and to cause birth defects

· The power cord must be unplugged or other reproductive harm. For more

from docking station before cleaning information go to

or maintaining the docking station.

www.P65Warnings.ca.gov.

· Remove the appliance from the

· Do not use the vacuum on a wet

docking station and turn off the

surface.

power switch to the appliance before · Unplug the docking station from outlet

removing the battery for disposal of when not in use and before servicing.

the appliance.

· Turn off all controls before unplugging.

· If the robotic vacuum will not be used for a long time, fully charge the robotic vacuum and power OFF for

CAUTION:

storage and unplug the charger.

RISK OF INJURY. BRUSH MAY START

· Use only with eureka BS2301 docking station. · Docking station is only for use with the Eureka NER E10s robotic vacuum.

UNEXPECTEDLY. REMOVE MAIN BRUSH BEFORE CLEANING OR SERVICING.

· Warning: The battery charger

(Docking station) is not intended to

charge non-rechargeable batteries.

4 Eureka Customer Service HELPLINE 1-800-282-2886

IMPORTANT SAFEGUARDS WARNING FOR BATTERY

· The product must be powered off before removing the battery. · Do not disassemble the battery by yourself. · If you need to replace it, please contact the after-sales service center. · Please dispose of used battery according to local laws and regulations. · Do not dismantle, open or shred the battery. · Do not expose batteries to heat or fire. Avoid storing or keeping robotic vacuum in direct sunlight. · Do not short-circuit a battery. · Do not store batteries haphazardly in a box or drawer where they may short-circuit each other or be short-circuited by other metal objects. · Do not subject batteries to mechanical shock. · In the event of a leaking, do not allow the liquid to come in contact with the skin or eyes. If contact has been made, wash the affected area with copious amounts of water and seek medical advice.

· Do not use any charger other than that specifically provided for use with the equipment. · Do not use any battery which is not designed for use with the equipment. · Do not mix different manufacture, capacity, size or type within a device. Keep batteries out of the reach of children. · Seek medical advice immediately if the battery has been swallowed. · Keep batteries clean and dry. · Do not leave a battery on prolonged charge when not in use. · After extended periods of storage, it may be necessary to charge and discharge the batteries several times to obtain maximum performance. · The batteries give their best performance when they are operated at normal room temperature (59 °F – 77 °F). · Retain the original product literature for future reference. · The battery may be irreversibly damaged if the battery is in low power for a long time. It is recommended that the battery retain sufficient power before storage.

[symbol IEC 60417-5957 for indoor use only ( 2004-12 )] [symbol ISO 7000-0790 read operator’s manual ( 2004-01 )] [symbol IEC 60417-5031 ( 2002-10 )]

direct current

time-lag miniature fuse-link where X is the symbol for the time/current characteristic as given in IEC 60127

[symbol IEC 60417-5032 ( 2002-10 )] [symbol IEC 60417-5172 ( 2003-02 )]

alternating current class II equipment

ON

OFF

SAVE THESE INSTRUCTIONS
Household use only www.eureka.com 5

IMPORTANT SAFEGUARDS

To reduce the risk of electric shock, the docking station of the appliance has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install the proper outlet. Do not change the plug in any way.
CLASS 1 LASER PRODUCT INVISIBLE LASER RADIATION This device complies with DHHS Radiation Rules, 21CFR Chapter 1, SubchapterJ. 1. To enable Power Saving Mode: In standby or charging state, press and hold
the docking button and the LiDAR sensor for 20s. All the indicator lights will turn off. 2. To disable Power Saving Mode: press and hold the power button to restart the machine.

FCC Compliance Statement
CAUTION:

Please read the instruction sheet carefully before use

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: – This device may not cause harmful interference. – This device must accept any interference received, including interference that may cause undesired operation. – Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment can radiate radio frequency signals and, if not installed and used according to the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: – Reorient or relocate the receiving antenna. – Increase the separation between the equipment and receiver. – Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. – Consult the dealer or an experienced radio/TV technician for help.

To satisfy FCC RF exposure requirements, a separation distance of 20 cm or more should be maintained between the antenna of this device and persons during device operation.

6 Eureka Customer Service HELPLINE 1-800-282-2886

TECHNICAL DATA
1. Product Model: NER E10s 2. Host Charging Voltage: 16.7V 3. Host Rated Voltage: 14.4V 4. Host Rated Power: 55W 5. Docking Station Model: BS2301 6. Docking Station Input: 120V~, 60Hz, 5.6A 7. Docking Station Output: 16.7V , 1A 8. Battery Model: BP14452C 9. Battery Rated Voltage: 14.4V 10. Battery Capacity: 5200mAh 74.88Wh 11. Charging Limit Voltage: 16.8V
Midea Robozone Technology Co.,Ltd. Add.: No.39 Caohu Avenue, Xiangcheng Economic Development Zone, Suzhou, Jiangsu, China Company: Midea America Corp. Address: 300 Kimball DriveSuite 201, Parsippany, NJ, USA 07054
www.eureka.com 7

Parts and Components
What comes in the box

Robotic Vacuum

Self-Emptying Base

350mm 350mm

97mm 178mm

445mm 244mm

Side Brush x2

Cleaning Brush

Instruction Manual

8 Eureka Customer Service HELPLINE 1-800-282-2886

How to identify parts of your robotic vacuum

Network / Spot Cleaning Button
Power Button
Dustbin Release Button
Dustbin / Water Tank
Cliff Sensors
Main Brush Auto-lifting Mop Assembly
Charging Contacts

Bumper LiDAR Sensor Recharging Button
Edge Sensor Reset Button Release Button of Auto-lifting Mop
Omni-directional Wheel Carpet Detection Sensor Side Brush
Main Wheel Cover Plate of Main Brush

Self-empty Inlet

Dust Cup

Charging Contacts

Power Cable Slot
Power Switch

www.eureka.com 9

WARNING
Remove excess clutter and cables on the floor before cleaning.
Quick Assembly Installation of side brushes
1. Turn the main unit over. Attach the side brush to its color-matched post and press down until they fit into place.
2. To remove the side brush, grab the rubber-coated legs of the side brush with both hands and pull it out.

Filter installation
Robotic Vacuum comes with filter installed. Before use, ensure the filter is securely in place. If not, remove dustbin from robotic vacuum, pull up lid of dustbin and make sure filter is snapped into place. Ensure dustbin lid and bottom latch are securely closed and place back dustbin onto robotic vacuum. When using the mopping function, open the tank lid, fill the water tank with cold water, and securely close the lid.

Water Inlet/Outlet

Setting up self-emptying base
1. Place the self-emptying base flat against the wall on a level surface. If there is any charging base for other robotic vacuum cleaners in the room, please put it away before use of our self-emptying base to avoid mismatching.
2. Place the self-emptying base in an area covered with wireless network signal to ensure stable network connection of the robotic vacuum and proper function of the App. Store the excess cords into the slot at the back of the charging base to avoid affecting the proper function of the robotic vacuum.
3. Plug the power cord into a power outlet. Switch the power switch to “I” position to turn on the base.

1.5 ft (0.5m) 5 ft (1.5m)

1.5 ft (0.5m)

10 Eureka Customer Service HELPLINE 1-800-282-2886

Charging
NOTES
1. Avoid placing the robotic vacuum and the base under direct sunlight. 2. Be sure to keep the charging area dry.

Press and hold ” ” for 3 seconds to power on the robotic vacuum. After the power indicator turns on, press the recharging button or manually put the robotic vacuum back into the self-emptying base for charging, as shown. We recommend you charge the robotic vacuum for at least 6 hours before using it for the first time.

Indicator Light

Status

off

stable light

off

Robotic Vacuum is in standby mode, or 2) Cleaning in progress, or 3) Robotic Vacuum is fully charged.

battery level 20%, robotic vacuum has

off

stable light

finished its mission and is going

to recharge

off

stable light

flash quickly

battery level < 20%, robotic vacuum is

going to recharge

off

flash slowly

off

Robotic Vacuum is charging

off

flash quickly

off

Error has occurred, see “Troubleshooting”.

off

Robotic Vacuum is in sleep mode or

turned off.

NOTES
1. When the battery level is too low, the robotic vacuum cannot be turned on. Please manually put the robotic vacuum onto the charging base.
2. The robotic vacuum will not be turned off when placed on the charging base. To turn the battery off, remove the robotic vacuum from the base, press and hold for 3s to shut it down. All indicators will be turned off.
3. To ensure the optimal performance of the lithium-ion battery, please keep the robotic vacuum charged. 4. If you manually put the robotic vacuum into the base, ensure that the charging contacts of both the robotic
vacuum and the base are connected. 5. For long-term storage, remove the robotic vacuum from the base, turn it off and store it in a cool, dry place. If the
robotic vacuum is not used for more than 3 months, allow it to get charged for at least 12 hours before using. To preserve the battery lifespan, we suggest you fully charge the battery at least once every six months.

www.eureka.com 11

Operation

How to use your robotic vacuum
Button

Short Press
Press and hold for 3s

Start/pause/resume Shut down

Return to the base /

Start spot cleaning Enter the network pairing state

Start / Pause / Resume
Briefly Press ” ” to start/pause/resume cleaning or use your App to control.
SPOT Cleaning
When the robotic vacuum is in standby/pause mode, press ” ” to start spot cleaning. The robotic vacuum will begin to clean an area of one square meter centered on itself. After spot cleaning, the robotic vacuum will automatically return to the charging base to recharge. Note that starting the spot cleaning mode will automatically stop the current cleaning cycle.

1.0m

Recharge

æ When the robotic vacuum is in standby mode, press ” ” and the robotic vacuum will start recharging. ç When the robotic vacuum is in cleaning process, pressing ” ” can stop cleaning, and then press ” ” can
start recharging.

Under special circumstances (such as power depletion, robotic vacuum jamming, etc.), the robotic vacuum may not be able to recharge automatically. Please manually place the robotic vacuum back to the charging base.

NOTES
1. The robotic vacuum will enter sleep mode when it is in standby mode for more than 10 minutes. In sleep mode, press any key to wake up the robotic vacuum.
2. Do not immerse the robotic vacuum in water. Doing so may damage the equipment, causing short-circuit or current leakage.

Self-Emptying Function
1. After cleaning, the robotic vacuum will return to the charging base and automatically begin self-emptying. 2. Press the recharging button (the recharge interval between two times should be longer than 5 minutes) to trigger
self-emptying. 3. Select manual self-emptying function on the App. Avoid manual self-emptying frequently.

Status Indicators of Self-Emptying Base

Indicator Light Off
White light stays on White light flashes slowly White light flashes quickly

Status Self-emptying base is powered off. Self-emptying base is in sleep mode.
Self-emptying base is powered on.
Self-emptying is in progress.
The air duct of the dust cup may be clogged. Please check and empty the dust cup in time.

12 Eureka Customer Service HELPLINE 1-800-282-2886

Setting Up App and Connecting the Device

NOTES
° The app supports iOS versions 13.0 and above and Android versions 8.0 and above. The app is not available for use with tablets.
° This model does not support a WEP encrypted router. ° The home wireless network name and password must
contain only letters, numbers and standard symbols. ° The network accessing configuration of the robotic vacuum
requires a wireless network of 2.4GHz frequency range. ° The robotic vacuum must be connected to wireless network
to enable controlling the robotic vacuum using the app. Once you have set up the app and connected the robotic vacuum to wireless network, the app can be used to control the robotic vacuum in the wireless network/2G/3G/4G/5G network environment. ° If your home wireless network password is changed or the router is replaced, the robotic vacuum will show as offline in the app; you will need to reconnect the robotic vacuum to the wireless network following the wireless network connection instructions.

1. In the App Store or Google Play, search for eureka robot, download and install the app.
2. Open the Eureka app and complete the registration process, which includes an email address confirmation, and once you have confirmed your email address you can log in and follow the setup instructions in the app.
3. Connect your phone to your home wireless network.
4. In the app select Add Devices and choose the device NER E10s.
5. Connect your robotic vacuum to your wireless network. After assembling and powering on the robotic vacuum, press and hold the ” ” button for 3 seconds until a beep is heard. The network indicator light should start flashing white. Follow instructions on app for next steps.

Using Eureka Robot App
NOTE: If the wireless network in your home is unstable, it may cause issues with the operation of the Eureka Robot App. The content of the Eureka Robot App may change when the version is updated. Please refer to the Eureka Robotic Vacuum interface for details. This interface will be upgraded later, this interface is for reference only.

Back to previous page
Cleaning time

Robotic Vacuum settings Battery
Map album Cleaning area

NOTE: When you start clean, the machine automatically scans and creates a map.

Cleaning mode
Recharge

Start cleaning

Custom regions

Using Amazon Alexa or Google Home

Amazon Alexa 1. Open Amazon Alexa App 2. Select `Skills & Games’ and search for Smart Eureka Robot and select 3. Enable the Smart Eureka Robot skill 4. Your Eureka Robot app will then open and you will login using your Eureka Robot app credentials 5. The Smart Eureka Robot skill and the app should now be successfully linked, and this will be indicated on the Amazon Alexa app. 6. You can now use the following commands to control the robotic vacuum: “Alexa, turn on vacuum” “Alexa, turn off vacuum” “Alexa, set charge mode on”

Google Home 1. Open Google Home App 2. Search for Smart Eureka Robot and select 3. Link Smart Eureka Robot skill 4. Your Eureka Robot app will then open and you will login using your Eureka Robot app credentials 5. The Smart Eureka Robot skill and the app should now be successfully linked 6. You can now use the following commands to control the robotic vacuum: “Hey Google, Start the vacuum” “Hey Google, Stop the vacuum” “Hey Google, Charge the vacuum”

www.eureka.com 13

How to maintain your robotic vacuum
CAUTION
Never operate robotic vacuum without all filters, filter screen and dustbin in proper position. Moving parts! Recharge robotic vacuum after each use.

Dustbin/Water tank maintenance (clean as needed)

1. Take out the dustbin: Press the dustbin release button as shown and take out the dustbin.

3. Remove debris by tapping the filter against your garbage bin. You can clean the dustbin, the filter and filter mesh with water, but remember to dry them THOROUGHLY before reinserting them into the robotic vacuum (Do not clean the filter elements with detergents).

2. Open the lid of the water tank and clean out the remaining water. Open the lid of the dustbin and take out the filter.

4. Reinsert the dustbin into the robotic vacuum. It is recommended to clean the filter elements every week and replace them every 1-3 months.

Cleaning the mop assembly
1. Release the mop assembly and clean it.

3. Wash the mopping cloth with water and dry it.
Push/Pull Slot

2. Remove the mopping cloth from the mop holder.

4. Place the cleaned mopping cloth back to the mop holder and re-install the mop assembly to the robotic vacuum.

14 Eureka Customer Service HELPLINE 1-800-282-2886

How to maintain brushroll
Washable brushroll clean frequently

CAUTION

Make sure robotic vacuum is turned off and not plugged into a power source. Do not attempt to remove belt. Call the Eureka Customer Service HELPLINE at 1-800-282-2886.

Cleaning tools
How to use the cleaning brush: æ Cut the hair entangled on the main brush with the blade. ç Brush off the hair.

Brush

Blade

Main brush maintenance (weekly cleaning recommended)

1. Turn the main unit over. Release the cover plate of the main brush and pull it out, and lift the right side of the main brush to take it out.

3. Wash the main brush with water and dry it.

2. Clean the main brush and its cover plate with the cleaning brush or a soft cloth.

4. After cleaning, press the end cover back to the main brush body. Install the main brush body into the main unit according to the direction shown in the figure. It is recommended to clean the main brush every week and replace them every 6 months.

Main wheels and side brushes cleaning
Main wheels cleaning (weekly cleaning recommended)
Rotate the main wheels back and forth to remove debris or dust – remove and take out the hair or debris with the cleaning brush or a soft cloth.

Side brushes cleaning (weekly cleaning recommended)

1. Pull out the side brush. Remove dust on the side brush.

2. It is recommended to clean the side brush every week and replace them every 6 months.

www.eureka.com 15

Maintenance of Self-Emptying Base

How to empty the dust cup
1. Empty as soon as dirt reaches the MAX mark. Remove the dust cup by moving it vertically upwards.

3. Close the tab, and place the dust cup straight down back into the self- emptying base.

2. Hold the dust cup over a bin. Press the lower dust cup release tab and empty the trash into the bin.

How to clean the cyclone
1. Press the upper release tab to open the top of the dust cup.
2. Take out the sponge filter and the cyclone (use the handle) as shown in figure.

4. Place the cyclone and sponge filter back down into their regular positions. Close the dust cup so it clicks into place.
5. Place the dust cup back into the self-emptying base.

3. Rinse the cyclone with clean water and make sure it is completely dry before putting it back. Note: Do not use detergents, polishes or air fresheners to clean the dust cup and cyclone to avoid corrosion.
16 Eureka Customer Service HELPLINE 1-800-282-2886

Maintenance of Self-Emptying Base

How to clean the filter
1. Press the release tab of the cover of the filter on the back of the base to remove the cover.

Release Button

2. Rinse the filter with clean water until it is clean. Make sure the filter is completely dry before putting it back.

How to clean the dust collection air duct

1. Turn the self-emptying base upside down and check whether the dust collection air duct has been clogged.

3. Clean and wipe the air duct and air duct cover plate with a dry cloth.

2. If the air duct has been clogged, use a screwdriver to unscrew the air duct cover plate and take off the air duct cover plate.

4. After cleaning, reinstall the air duct cover and tighten the air duct cover.

Sensors and charging contacts cleaning
Wipe the sensors on the robotic vacuum and charging contacts on both the robotic vacuum and the base with a dry, soft cloth.

www.eureka.com 17

Midea America Corp. (“Eureka”), subject to the terms and conditions herein, warrants this vacuum cleaner to be free from defects in material and workmanship for a term of two years from the date of original purchase when used in accordance with the Eureka operating and maintenance instructions and under normal household usage. This warranty is granted only to the original purchaser and members of immediate household, and is applicable only to original purchases from Eureka authorized resellers.
Eureka will, at its option, repair or replace a defective vacuum or vacuum part that is covered by this warranty. Repairs may be performed using new or refurbished parts that meet or exceed Eureka specifications for new parts. If Eureka elects to replace the vacuum, the replacement may be a reconditioned unit. Depending on availability of products, Eureka reserves the right to provide you with a replacement product that is the same or similar, or substitute equivalent of the original product. As a matter of warranty policy, Eureka will not refund the consumer’s purchase price.
· Battery module and battery components. The battery module and its components are covered by a separate one-year limited battery warranty.
· Normal wear and tear of the vacuum and vacuum parts that require replacement under normal use such as disposable dust bags, filters, drive belts, light bulbs, brush-roll, bristles, impellers and cleaning.
· Damages or malfunctions resulting from: improper or unreasonable use or maintenance, abuse, negligence, failure to follow instructions contained in any written materials that accompany the product, deterioration by reason of excess moisture, corrosive atmosphere, lightning, power surges, connections to improper voltage supply, unauthorized alteration, or other external causes such as extremes in temperature or humidity, modifications, scratches or discoloration, accidents, misuse, or acts of God. This warranty also does not cover damage resulting from repair or attempted repair by anyone other than Eureka or an authorized Eureka Warranty Station. This warranty is not applicable to any product that has been altered or on which the serial number has been defaced, modified or removed. Altering, erasing, or forging any proof-of-purchase documents voids any applicable product warranty.

Midea America Corp. (“Eureka”), subject to the terms and conditions herein, warrants this Battery Module to be free from defects in material and workmanship for a term of one year from the date of original purchase when used in accordance with the Eureka operating and maintenance instructions and under normal household usage. This warranty is granted only to the original purchaser and members of immediate household, and is applicable only to original purchases from Eureka authorized resellers.
:
Eureka will, at its option, repair or replace a defective Battery Module or battery part that is covered by this warranty. Repairs may be performed using new or refurbished parts that meet or exceed Eureka specifications for new parts. If Eureka elects to replace the Battery Module, the replacement may be a reconditioned unit. Depending on availability of products, Eureka reserves the right to provide you with a replacement product that is the same or similar, or substitute equivalent of the original product. As a matter of warranty policy, Eureka will not refund the consumer’s purchase price.
·Normal wear and tear of the Battery Module and battery parts that require replacement under normal use.
·Damages or malfunctions resulting from: improper or unreasonable use or maintenance, abuse, negligence, failure to follow instructions contained in any written materials that accompany the product, deterioration by reason of excess moisture, corrosive atmosphere, lightning, power surges, connections to improper voltage supply, unauthorized alteration, or other external causes such as extremes in temperature or humidity, modifications, scratches or discoloration, accidents, misuse, or acts of God. This warranty also does not cover damage resulting from repair or attempted repair by anyone other than Eureka or an authorized Eureka Warranty Station. This warranty is not applicable to any product that has been altered or on which the serial number has been defaced, modified or removed. Altering, erasing, or forging any proof-of-purchase documents voids any applicable product warranty.

To obtain warranty service you must contact the Eureka Service Team, toll free, at 1-800-282-2886 or email customerserviceusa@midea.com, to discuss the warranty claim and procedures to be followed. All warranty claims must include submission of proof-of-purchase documentation. For additional information, you may also visit www.eureka.com .

To obtain warranty service you must contact the Eureka Service Team, toll free, at 1-800-282-2886 or email customerservice@eureka.com, to discuss the warranty claim and procedures to be followed. All warranty claims must include submission of proof-of-purchase documentation. For additional information, you may also visit www.eureka.co. m

You will be responsible for any initial shipping and insurance charges if the defective product(s) must be shipped for warranty service or warranty evaluation; however, Eureka or a Eureka Authorized Warranty Station will pay the return shipping charges if repairs are covered by the warranty. When returning parts for repair, you must include the model, type and serial number located on the rating plate. If any product submitted for warranty service is found to be ineligible, an estimate of repair cost will be furnished and the repair performed only if requested by the owner and upon receipt of payment or acceptable arrangements for payment.

Any warranty that may be implied in connection with your purchase or use of the vacuum, including any warranty of Merchantability or any warranty of Fitness For A Particular Purpose is limited to the duration of this limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
Your relief for the breach of this warranty is limited to the relief expressly provided above. In no event shall the manufacturer be liable for any consequential or incidental damages you may incur in connection with your purchase or use of the vacuum. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights. You may also have other rights, which may vary by state.

Any warranty that may be implied in connection with your purchase or use of the Battery Module, including any warranty of Merchantability or any warranty of Fitness For A Particular Purpose is limited to the duration of this limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
Your relief for the breach of this warranty is limited to the relief expressly provided above. In no event shall the manufacturer be liable for any consequential or incidental damages you may incur in connection with your purchase or use of the Battery Module. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights. You may also have other rights, which may vary by state.

Midea America Corp.· 300 Kimball Drive · Parsippany, NJ 07054 · USA
18 Eureka Customer Service HELPLINE 1-800-282-2886

Troubleshooting

Check your problem by using the chart below and try the solutions for each problem. If the robotic vacuum still does not work properly, contact our customer service HELPLINE at 1-800-282-2886.

Faults

Possible Causes

Solutions

The robotic vacuum cannot be recharged

The robotic vacuum is not in contact with the charging contacts.

Place the robotic vacuum 1m in front of the self-emptying base and press the recharging button.

The robotic vacuum cannot return for charging
The robotic vacuum is trapped

The self-emptying base is placed improperly.
The robotic vacuum is entangled/stuck by objects (such as cords) on the floor.
The side brush/main brush is stuck so that the robotic vacuum cannot move normally.
The robotic vacuum is stuck by obstacles.

Place the self-emptying base on a level surface that is free of obstacles.
Please put away the scattered cords and objects on the floor.
Remove the objects that caused the main/side brush to be stuck and place the robotic vacuum flat on the floor and restart.
Remove the obstacles and proceed with cleaning, or set No-go zones in App.

Cleaning process has not been completed, but the robotic vacuum returns for charging

The battery level of the robotic vacuum is running low.

Let the robotic vacuum return for recharging.

Fail to clean as appointment
The robotic vacuum does not work

Scheduled appointment has been cancelled.
The robotic vacuum is in Do Not Disturb Mode.
Left/right wheel is suspended.

Reset appointment.
Turn off “Do Not Disturb Mode” or adjust the “Do Not Disturb” time interval.
Place the robotic vacuum flat on the floor and retry.

The robotic vacuum moves backward

The protective cover of navigation module is stuck.
There is obstacle ahead.

Gently tap the protective cover to remove dust.
Remove the obstacle ahead.

The robotic vacuum moves backward

The bumper is stuck.
There is dust accumulated on the cliff sensors.

Gently tap the front bumper to remove dust.
Clean the dust accumulated on the surface of cliff sensors.
www.eureka.com 19

Troubleshooting

Check your problem by using the chart below and try the solutions for each problem. If the robotic vacuum still does not work properly, contact our customer service HELPLINE at 1-800-282-2886.

Faults

Possible Causes

Solutions

The robotic vacuum has no sound

· The sound is muted. · The robotic vacuum is in Do Not Disturb Mode.

· Turn up the volume. · Turn off “Do Not Disturb Mode”.

The App shows the connection is disconnected

· The phone is not connected to the network normally. · The router is not working properly. · The robotic vacuum is not turned on. · The network is removed. · Wireless network password or network has been changed.

App operation response delays

· Wireless network signal is weak. · The network bandwidth is insufficient.

· Reconnect the phone network. · Restart the router. · Turn on the robotic vacuum. · Add new appliances in the App. · Reset the network by pressing and holding the ” ” button for 3 seconds · Add the device again following the phone’s instructions.
· Restart the router to reduce the number of access users. · Check the phone settings. · Increase the network bandwidth.

After the robotic vacuum returns to the self-emptying base, the self-emptying process fails to start automatically

The dust cup is full.
· The lid of dust cup is not closed. · The dust cup is not installed correctly.

Empty the dust.
· Close the lid. · Reinstall the dust cup correctly.

Disposal of robotic vacuum and battery pack
Before you discard this vacuum, dispose of battery in an environmentally safe manner. Do not discard battery with your regular household trash.
Important battery disposal information. To find a disposal location nearest you, call 1-800-822-8837.
To preserve natural resources, please recycle or dispose of expired battery pack properly. This product contains a lithium-ion battery. It must be disposed of properly. Local laws may prohibit disposal of lithium-ion batteries in ordinary trash. Consult your local waste authority for information regarding available recycling and/or disposal options.
20 Eureka Customer Service HELPLINE 1-800-282-2886

www.eureka.com

HEPA – Robotic vacuum HEPA

12175000090123

Soft plastic side brush

Left: 12175000089234 Right: 12175000089235

Brushroll

12175000077610

Robotic vacuum dust box (without HEPA)

12175000096231

Robotic vacuum mop 12475000008369

Self-emptying base HEPA

12175000096907