Elon Smart App User Guide
- September 19, 2024
- elon
Table of Contents
Elon Smart App
Product Specifications
- Product Name: Elon Smart Water Heater
- Temperature Range: Adjustable
- Thermostat Settings: Solar Only, Grid Heating
- Connectivity: Wi-Fi enabled
- Control: Smart thermostat
Product Usage Instructions
Resolving Low Water Temperature
- Check the alarm message on the device status screen.
- If there are no alarms showing, ensure the smart thermostat is set to Solar Only.
- If the water is not heating, press the “heat with grid now” button.
- Wait for 2 hours for hot water.
- If the problem persists, check if the geyser circuit breaker is on at the distribution board (DB).
- Contact customer support if needed.
Resolving High Water Temperature
- Reduce the thermostat setting on the device.
- If the water is still too hot, contact customer support for further assistance.
Updating Status in App
- If the status is not updating, check if you changed your home Wi-Fi network name or password.
- In the app, tap the Configure button and update Wi-Fi settings within range of the device.
- Wait for 5 minutes for changes to take effect.
- If issues persist, ensure connectivity to the internet via the same Wi-Fi network.
Troubleshooting Connection Issues
- If unable to connect to the device with your phone, check if you are within Wi-Fi range.
- If issues continue, verify power supply and sunlight availability.
- Close and restart the app for reconnection attempts.
Frequently Asked Questions (FAQ):
Q: What do I do if I see an alarm icon showing on the device?
A: Check the alarm message on the device status screen. Follow the provided
steps to resolve or contact a technician if needed.
Reported Issue:
Elon® Smart Basic Troubleshooting Guide V1.1
How to use this guide
- Select your issue in blue
- Follow the steps indicated by the blue arrows until you reach a red or green final step.
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>