Hotpoint NSWE965CWSUKN Washing Machine User Guide

: June 3, 2024
: Hotpoint

Hotpoint NSWE965CWSUKN Washing Machine

CONTROL PANEL

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ON/OFF button
KEY LOCK button
EXTRA TOUCH button
EXTRA TOUCH indicator lights
START/PAUSE button and indicator light
OPTION button and indicator light
DELAY START button
SPIN button
TEMPERATURE button
WASH CYCLE SELECTOR KNOB

WASH CYCLE TABLE

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The cycle duration indicated on the display or instruction manual is an estimate based on standard conditions. The actual duration may vary in relation to several factors, such as the temperature and pressure of the incoming water, ambient temperature, amount of detergent, load quantity and type, load balancing and any additional options selected. The values given for programmed other than the Eco 40-60 programmed are indicative only.

Eco 40-60 – Test wash cycle in compliance with EU Eco-design regulation 2019/2014. The most efficient programmed in terms of energy and water consumption for washing normally soiled cotton laundry.
Note: spin speed values shown on the display can slightly differs from the values stated in the table.
For all testing institutes:
Long cotton cycle: set programmed Cotton at temperature 40°C.
Long synthetics cycle: set cycle Synthetics at a temperature of 40°C.

By selecting the Spin & Drain cycle and excluding the spin cycle, the washing machine will drain only.
The duration of the wash cycles can be checked on the display.
** After programme end and spinning with maximum selectable spin speed, in default programme setting.
Note: If “Steam Hygiene” option is set, the duration of the wash cycles will increase.

PRODUCT DESCRIPTION

Top
Detergent dispenser drawer
Control panel
Handle
Porthole door
Drain pump (behind the plinth)
Plinth (removable)
Adjustable feet (2)

DETERGENT DISPENSER DRAWER

Compartment *: B Do not insert detergent in this compartment. Compartment 1: Washing detergent (powder or liquid)
If liquid detergent is used, the removable plastic partition A (supplied) should be used for proper dosage.
If powder detergent is used, place the partition into slot B.
Compartment 2: Additives (fabric softeners, etc.) The fabric softener must not exceed the “MAX” level.

! Use powder detergent for white cotton garments, for pre-washing, and for washing at temperatures over 60°C.
! Follow the instructions given on the detergent packaging.

WASH CYCLES

Follow the instructions on the symbols of the garment’s wash care label. The value indicated in the symbol is the maximum recommended temperature for washing the garment.

Mixed
For washing lightly to normally soiled resistant garments in cotton, linen, synthetic fibers and mixed fibers.

Eco 40-60
For washing normally soiled cotton garments declared to be washable at 40 °C or 60 °C, together in the same cycle. This is the standard cotton programmed and the most efficient in terms of water and energy consumption.

Cotton
Suitable for washing towels, underwear, table cloths, etc. made of resistant linen and cotton that are moderately to heavily soiled. Synthetics
Suitable for washing moderately soiled garments made of synthetic fibres (e.g. polyester, polyacrylic, viscose, etc.) or mixed synthetic-cotton fibres.

Delicates
Suitable for washing lightly soiled garments made of synthetic fibers (e.g. polyester, polyacrylic, viscose, etc.) or mixed synthetic-cotton fibers.

Wool – Woolmer Apparel Care – Green:
The “Wool” wash cycle is approved by the Woolmer Company for washing wool garments classified as “hand-washable”, provided that the wash complies with the instructions appearing on the garment’s label and with those provided by the manufacturer of this washing machine (M1127)

Anti Allergy
Suitable for removing major allergens such as pollen, mites and cat or dog hair.

Spin & Drain
Spins the load then empties the water. For resilient garments. If you exclude the spin cycle, the machine will drain only.

Rinse & Spin
Rinses and then spins. For resilient garments.

Baby
Use the special wash cycle to remove the soiling typically caused by babies, while removing all traces of detergent from nappies in order to prevent the delicate skin of babies from suffering allergic reactions. The cycle has been designed to reduce the amount of bacteria by using a greater quantity of water and optimising the effect of special disinfecting additives added to the detergent.

20°C
For washing lightly soiled cotton garments, at a temperature of 20 °C. Duvet
Suitable for washing clothing padded with goose down, such as single duvets (weighing under 3,5 kg), cushions or down jackets. Duvets should be loaded into the drum with their edges folded inwards and no more than ¾ of the total drum volume should be used up. For best results, it is advisable to use liquid detergent to be poured into the detergent drawer. White For heavily soiled whites and resistant colors.

30 min
For washing lightly soiled garments in a short time. Not suitable for wool, silk and garments to be washed by hand.

Full Load 45 min
Suitable for washing a full load of cotton clothes moderately soiled in 45 minutes.

Anti Stain 40°
the programmed is suitable to heavily-soiled garments with resistant colors. It ensures a washing class that is higher than the standard class (A class). When running the programmed, do not mix garments of different colors. We recommend the use of powder detergent. Pre-treatment with special additives is recommended if there are particularly obstinate stains.

DISPLAY

The display is useful when programming the washing machine and provides plenty of information. The duration of the available wash cycles and the remaining time of a running cycle appear (the display will show the maximum duration of the cycle chosen, which may decrease after several minutes, since the effective duration of the programme varies depending on the wash load and the settings chosen); if the DELAY START option has been set, the countdown to the start of the selected wash cycle will appear.
Pressing the corresponding button allows you to view the maximum spin speed and temperature values attained by the machine during the set wash cycle, or the values selected most recently, if these are compatible with the set wash cycle.

Locked door indicator
When lit, the symbol indicates that the door is locked. To prevent any damage, wait until the symbol turns off before opening the door.
To open the door while a cycle is in progress, press the START/PAUSE button ; if the symbol is off, the door can be opened.

FIRST-TIME USE

Once the appliance has been installed, and before it is used for the first time, run a wash cycle with a very little detergent and no laundry, by setting the “Auto-Clean” cycle. (see “CARE AND MAINTENANCE”)

DAILY USE

Prepare the laundry by following the suggestions appearing under the “TIPS AND SUGGESTIONS” section.

Press the ON/OFF button ; the indicator light relative to START/PAUSE will flash slowly green.
Open the door. Load the laundry while making sure not to exceed the maximum load quantity indicated in the wash cycle table.
Pull out the detergent dispenser drawer and pour the detergent into the relevant compartments, as described in the “DETERGENT DISPENSER DRAWER” section.
Close the door.

The machine automatically displays the maximum temperature and spin speed values for the selected cycle, or the most recently used settings if they are compatible with the selected cycle. Pressing the button gradually reduces the temperature down to the cold wash “OFF” setting. Pressing the button gradually reduces the spin speed until it is completely excluded (“OFF” setting). Pressing the buttons further restores the maximum allowed values for the selected cycle.

Select the desired wash cycle.
elect the desired options.
Press the START/PAUSE button to start the wash cycle; the relative indicator light will light up steady green and the door will lock ( symbol on).

PAUSING A CYCLE

To pause the wash cycle, press the START/PAUSE button again; the indicator light will flash amber. To start the wash cycle from the point at which it was interrupted, press the START/PAUSE button again.

OPENING THE DOOR, IF NECESSARY

Once a cycle starts, the symbol turns on to signal that the door cannot be opened. While a wash cycle is running, the door remains locked. To open the door while a cycle is under way, for example, to add or remove garments, press the START/PAUSE button to pause the cycle; the indicator light will flash amber. If the symbol is not lit, the door may be opened. Press the START/PAUSE button again to continue the cycle.

CHANGING A RUNNING WASH CYCLE

To change a wash cycle while it is in progress, pause the washing machine using the START/PAUSE button (the relative indicator light will flash amber), then select the desired cycle and press the START/PAUSE button again.
! To cancel a cycle that has already begun, press and hold the ON/OFF button. The cycle will be stopped and the machine will switch off.

AT THE END OF THE WASH CYCLE
This will be indicated by the word “END” on the display; when the symbol switches off, the door may be opened. Open the door, unload the laundry and switch off the machine. If you do not press “ON/OFF” button, the washing machine will switch off automatically after about a 10 minutes.

OPTIONS

If the selected option is not compatible with the set wash cycle, the indicator light will flash and the option will not be activated.

Extra Rinse
Selecting this option allows for enhancing rinsing efficiency and fully removing the detergent. It is particularly useful for sensitive skin.

Extra Touch
After pushing the button for the 1st time, option “Rapid Option” is selected and the cycle duration will be reduced.
After pushing the button for the 2nd time, option “Steam Hygiene” enhances washing performance by generating steam during the wash cycle to remove any bacteria from the fibers, which are treated at the same time.
The steam generated during the operation of the washing machine may cause the porthole door to become hazy.

Delay
To set a delayed start for the selected cycle, press the corresponding button repeatedly until the desired delay period is reached. When this option has been activated, the symbol lights up on the display. To remove the delayed start setting, press the button until “OFF” appears on the display.

Temperature
Each wash cycle has a pre-defined temperature. To modify the temperature, press the button. The value will appear on the display.

Spin
Each wash cycle has a pre-defined spin speed. To modify the spin speed, press the button. The value will appear on the display.

KEY LOCK

To activate the control panel lock, press and hold the button for approximately 2 seconds. When the symbol is lit, the control panel is locked (except for the ON/OFF button). This will prevent accidental modifications to wash cycles, especially when children are at home. To deactivate the control panel lock, press and hold the button for approximately 2 seconds.

TIPS AND SUGGESTIONS

Divide the laundry according to:
Type of fabric (cotton, mixed fibers, synthetics, wool, garments to be hand- washed). Color (separate cultured garments from whites, wash new cultured garments separately). Delicates (small garments – such as nylon stockings – and items with hooks – such as bras: insert them in a fabric bag).

Empty the pockets:
Objects such as coins or lighters can damage the washing machine and the drum. Check all buttons.

Follow the dosage recommendation / additives
It optimizes the cleaning result, it avoids irritating residues of surplus detergent in your laundry and it saves money by avoiding waste of surplus detergent

Use low temperature and longer duration
The most efficient programmed in terms of energy consumption are generally those that perform at lower temperatures and longer duration.

Observe the load sizes
Load your washing machine up to the capacity indicated in the “PROGRAMME CHART” table to save water and energy.

Noise and remaining moisture content
They are influenced by the spinning speed: the higher the spinning speed in the spinning phase, the higher the noise and the lower the remaining moisture content.

CARE AND MAINTENANCE

For any cleaning and maintenance, switch off and unplug the washing machine. Do not use flammable fluids to clean the washing machine.
Clean and maintain your washing machine periodically (at least 4 times per year).

Cutting off the water and electricity supplies
Close the water tap after every wash. This will limit wear on the hydraulic system inside the washing machine and help to prevent leaks.
Unplug the washing machine when cleaning it and during all maintenance work.

Cleaning the washing machine
The outer parts and rubber components of the appliance can be cleaned using a soft cloth soaked in lukewarm soapy water. Do not use solvents or abrasives.
The washing machine has a “Auto-Clean” cycle for its internal parts; it must be run without any load in the drum.
To optimize this cycle, it is possible to use either detergent (10% of the quantity specified for lightly soiled garments) or special additives to clean the washing machine. We recommend running a cleaning cycle every 40 wash cycles.
To start the programmed, close the door, turn the machine ON and press button for 5 seconds.
The cycle will start automatically and will run for about 70 minutes. To stop the cycle, press the START/PAUSE button.

Cleaning the detergent dispenser drawer
Remove the dispenser drawer by lifting and pulling it outwards. Wash it under running water; this procedure should be effected regularly. Caring for the door and drum
Always leave the porthole door ajar in order to prevent unpleasant odours from forming.

Cleaning the pump
The washing machine is fitted with a self-cleaning pump that does not require any maintenance. Small items (such as coins or buttons) may sometimes fall into the protective pre-chamber situated at the base of the pump.

Make sure that the wash cycle has ended and unplug the appliance.

To access the pre-chamber:

remove the covering panel on the front side of the machine by inserting a screwdriver in the center and sides of the panel and using it as a lever;
loosen the drainage pump cover by turning it anti-clockwise: it is normal for some water to leak out;
clean the inside thoroughly;
screw the cover back on;
put the panel back in place, making sure the hooks slot in place before pushing the panel onto the appliance.

Checking the water inlet hose
Check the water inlet hose at least once a year. If it is cracked or broken, it must be replaced: during wash cycles, the high pressure of the water could suddenly split the hose open.
Never use hoses that have already been used.

LOAD BALANCING SYSTEM

Before every spin cycle, to avoid excessive vibrations before every spin and to distribute the load in a uniform manner, the drum rotates continuously at a speed which is slightly greater than the washing rotation speed. If, after several attempts, the load is not balanced correctly, the machine spins at a reduced spin speed. If the load is excessively unbalanced, the washing machine performs the distribution process instead of spinning. To encourage improved load distribution and balance, we recommend small and large garments are mixed in the load.

ACCESSORIES

Contact our Technical Assistance Service to check whether the following accessories are available for this washing machine model.

Stacking kit
With this accessory you can secure the tumble dryer to the upper part of your washing machine to save space and facilitate loading and unloading of the tumble dryer.

TRANSPORT AND HANDLING

Do not lift the washing machine by gripping it from the upper section. Unplug the appliance and close the water tap. Check that the door and detergent dispenser drawer are tightly closed. Detach the filling hose from the water tap then detach the drain hose. Empty all the water remaining in the hoses and secure the latter so that they do not get damaged during transport. Apply the transport bolts back on. Repeat, in reverse order, the transport bolt removal procedure described in the “Installation instructions”.

TROUBLESHOOTING

Your washing machine could occasionally fail to work. Before contacting the Technical Assistance Service, make sure that the problem cannot be easily solved using the following list.

Anomalies Possible causes / Solution

The washing machine does not start.| The appliance is not plugged into the socket fully, or not enough to make contact.
There is no power in the house.
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The wash cycle does not start.| The washing machine door is not closed properly.
The ON/OFF button has not been pressed.
The START/PAUSE button has not been pressed.
The water tap has not been opened.
A delay has been set for the start time.
The washing machine does not fill with water (“H2O” appears on the display).| The water inlet hose is not connected to the tap.
The hose is bent.
The water tap has not been opened.
There is no water supply in the house.
The pressure is too low.
The START/PAUSE button has not been pressed.
The washing machine continuously loads and unloads water.| The drain hose is not fitted between 65 and 100 cm from the floor.
The free end of the hose is immersed in water.
The wall drainage system is not fitted with a breather pipe.
If the problem persists even after these checks, turn off the water tap, switch the appliance off and contact the Technical Assistance Service. If the home is on one of the upper floors of a building, there may be problems relating to back-siphonage, causing the washing machine to fill with water and drain continuously. Special anti-siphon valves are available in shops and help to prevent this inconvenience.
The washing machine does not drain or spin.| The cycle does not include drainage: with certain cycles it must be started manually.
The drain hose is bent.
The drainage duct is clogged.
The washing machine vibrates a lot during the spin cycle.| The drum was not unlocked correctly during installation.
The washing machine is not level.
The washing machine is tucked between furniture cabinets and the wall.
The washing machine leaks.| The water inlet hose is not screwed on properly.
The detergent dispenser drawer is obstructed.
The drain hose is not properly attached.
The “Options” and START/ PAUSE indicator lights flash rapidly and the display visualises an error code (e.g.: F-01, F-…).| Switch off the machine and unplug it, wait for approximately 1 minute and then switch it back on again. If the problem persists, contact the Technical Assistance Service.
There is too much foam.| The detergent is not suitable for machine washing (it should display the text “for washing machines” or “hand and machine wash”, or the like).
Too much detergent was used.
After pressing START/PAUSE button, the drum turns but the washing machine does not fill water and no error on display.| See “DEMO MODE”

DEMO MODE: to deactivate this function, switch the washing machine OFF. Than press and hold “Start/Pause” press also “ON/OFF” button and hold both buttons for 2 seconds.

Policies, standard documentation, ordering of spare parts and additional product information can be found by:

Visiting the website http://docs.hotpoint.eu. and parts-selfservice.hotpoint.com
Using the QR code.
Alternatively, contact our Technical Assistance Service (the telephone number is indicated in the warranty booklet). When contacting the Technical Assistance Service, provide the codes shown on the adhesive label applied to the inside of the door.

For User’s Repair & Maintenance Information visit www.hotpoint.eu.
The model information can be retrieved using the QR-Code reported in the energy label. The label also includes the model identifier that can be used to consult the portal of the registry at https://eprel.ec.europa.eu