PHILIPS XU2000 Robot Vacuum Cleaner Instruction Manual
- September 17, 2024
- Philips
Table of Contents
PHILIPS XU2000 Robot Vacuum Cleaner
Product Information
Specifications
- Model: XU2000
- App Connectivity: Yes
- Charging Time: 1103 – 1132 minutes
- Cleaning Time: Up to 1160 minutes
Product Usage Instructions
Before First Use:
- Make sure to read the digital manual thoroughly before starting to use the product.
Preparing for Use:
- Charge the robot by following the instructions provided in the manual.
Connecting to App and Wi-Fi:
- Download the app, register, and connect the robot to Wi-Fi as per the guidelines in the manual.
Using Your Robot:
- Prepare the robot for a cleaning run by ensuring the area is clear of obstacles.
- You can start a cleaning program via the app or use the robot without it.
Cleaning and Maintenance:
- Regular maintenance is essential for optimal performance.
- Refer to the manual for instructions on cleaning various parts of the robot such as mop pad, dust bin, water tank, brushes, wheels, and sensors.
FAQ
Frequently Asked Questions
- Q: How often should I clean the mop pad and dust bin?
- A: It is recommended to clean the mop pad and dust bin after each use to maintain cleanliness and efficiency.
- Q: Can I store the robot for an extended period?
- A: If storing the robot for a long duration, follow the long-term storage guidelines provided in the manual to prevent any damage.
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Introduction
Congratulations on your purchase of a Philips HomeRun 2000 Series Robot vacuum cleaner! To get the most out of your robot and access all the advanced functions you can download and install the Philips HomeRun robot app. You can also find support videos and frequently asked questions in the app or visit www.philips.com/homerun2000.
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Read the separate safety booklet carefully before you use the robot for the
first time and save it for future reference.
Product overview
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1 Start/stop button 2 Home button 3 Top cover 4 360° laser navigation (LiDAR)
5 Air outlet 6 Washable filter
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7 Lid of the washable filter 8 Dust bin lid 9 Dust bin 10 Water inlet 11 Release button of the water tank 12 Water tank 13 Brush cover 14 Main brush 15 Power on/off switch 16 Front caster wheel 17 Anti-drop sensor (3x) 18 Charging contact points (robot) 19 Sensor to avoid cliff and wall 20 Side brush 21 Main wheels 22 Mop pad holder 23 Washable mop pad (2x) 24 Indicator light 25 (Charging) station 26 Power cord socket 27 Charging contact points (station) 28 Placemat 29 Adapter 30 Brush cleaning tool
Before first use 1 Take the appliance out of the box and remove all packaging.
2 Remove the protection covers.
3 If you see any sign of visible damage, go to
www.philips.com/support or contact the
Consumer Care Center in your country.
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Preparing for use
0.5m 1.5m
0.5m
Tips for choosing the best location for installing the station:
– Do not place the station in bright sunlight or under furniture. This will
block the infrared signal that helps the robot find its way back to the
station.
– Install the station on a level surface against a wall. – Install the station
on a hard floor. – Do not place the station near stairs or a heating source
(radiator). – Install in a location with good WiFi coverage.
Install the station
1 Install the station within the correct dimensions for placement.
Note: Keep 0.5 meters of space on the sides of the station and 1.5 meters in
front of the station.
2 Connect the station to the power supply. 3 There is a cable compartment
behind the station. Make sure that the
remaining part of the power cable is well concealed behind the station in the
cable compartment so that the robot cannot drive over it.
Install the mop pad holder and washable mop pad
1 Attach the mop pad holder to the bottom of the water tank of the robot.
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2 Slide the straight side of the washable mop pad in the correct slot of the
mop pad holder and attach the washable mop pad to the velcro material of the
mop pad holder.
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Charging the robot
1 Press the on/off switch on the bottom of the robot to switch on the robot.
ON
2 Turn the robot to its correct position and put the robot on the floor in front of
the station.
3 Make sure that the station is connected to the wall socket.
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4 Press the home button. The robot drives to the correct position in the
station. 5 Wait until the robot is fully charged. If the battery is empty, the
robot will not drive itself to the correct position. In this case, follow the
next steps: 1 Turn the robot to its correct position and put the robot on the
floor in front of
the station. The water tank should be facing away from the station. 2 Align
the charging contact points on the front bottom of the robot with the
charging contact points on the station.
3 Push the robot against the station so that the charging contacts of the
robot make contact with the charging contacts of the station.
Note: Make sure that the robot is in its correct position and starts to
charge. The lights in the two buttons on top of the robot flash slowly. If the
battery is empty, it may take a while before the robot indicates that it is
charging.
4 Wait until the robot is fully charged.
Note: Make sure the robot is fully charged before you use it for the first
time.
Download the app, register, and connect to Wi-Fi
App content
You can operate the robot with the Philips HomeRun robot app. The app allows
you to manage your robot and offers help and support: 1 How-to-use videos. 2
Full user manual. 3 FAQs. 4 Contact Consumer Care. 5 Create a map of your
home. 6 Select which rooms to clean. 7 Choose between different cleaning modes
and settings for each room. 8 View the status of the cleaning run in real time
and see the battery level. 9 Receive notifications and alerts. 10 Schedule a
cleaning run. 11 See the maintenance status and find replacement parts.
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Downloading the app
1 Scan the QR code on the left or on the packaging of the robot to download
the Philips HomeRun robot app. Or: Search for ‘Philips HomeRun robot app’ in
the Apple App Store or one of the Android App Stores.
2 Download and install the app. 3 Follow the instructions in the app.
Registering a personal account
You can register a personal account and benefit from the following advantages:
– Control the robot from more than one device, e.g. a smart phone and tablet,
or add multiple users in the household. – Save back-up of important data like
customized cleaning plans for your
home.
Note: If you change your phone and you don’t have an account, then you’ll lose
all customized cleaning plans.
Important: Philips values and respects your privacy. A link to our privacy
notice can be found in the app before registering.
Setting up the Wi-Fi connection
Before you begin: make sure that the robot and your mobile device have good
Wi-Fi coverage.
1 Press the ‘Add robot’ button in the app and follow the instructions. 2 Pair
the robot with the WiFi in the app. Make sure that you have your WiFi
password at hand.
3 Press and hold the start/stop button and home button at the same time for
3 sec
three seconds. The lights in the buttons will flash orange to indicate that the
robot is in Wi-Fi set-up mode.
4 Click the join button if it’s visible in the app to connect with the ‘Philips
robot’ network.
Note: If the join button is not visible in the app, leave the app and go to
WiFi
under ‘Settings’ on your mobile device. There you can select the ‘Philips
robot’ network and connect to it.
Note: Your robot can connect to both 2.4GHz and 5GHz frequency WiFi bands.
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Philips HomeRun
Settings
WLAN Philips robot_XXXX
If the Wi-Fi pairing fails: – Check your Wi-Fi connection. – Check if you
selected the correct model. – Check if you entered the correct Wi-Fi password.
– Check if the robot is still in Wi-Fi set-up mode.
Note: You can recognize this if the lights in the two buttons on the robot are
still flashing orange.
Note: If you are unable to solve the problem, visit
www.philips.com/homerun2000 for support
information and the contact details of Consumer Care.
Audible signals
– The voice alert language of the robot can be changed from English to your
local language. To change the language, download the app and connect the
robot with the Wi-Fi, so that it can download the new language.
hello
– The app will give alerts and reminders if the robot needs attention. This way you’ll be fully informed on the real-time status even if the robot cleans while
you’re away.
Set the language of the voice alerts
You can set the language of the voice alerts immediately after you have
connected the robot to Wi-Fi.
1 Make sure that the robot is connected with the app. 2 In two places in the
app you can find the option to change the language of
the voice alert.
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– On the same app screen where you are asked to name the robot. – Or by
pressing the setting icon at the top right corner and then choosing the
Robot settings tab. 3 Then choose the language of the voice alert there.
How your robot works
Create a map
How mapping works
The robot drives through the rooms and the laser navigation quickly scans the
rooms to build a map of the floor.
Map Edit
In the app, you can use Map Edit to: – Edit rooms (merge/divide rooms, name
rooms) so you can customize the
cleaning routine of the robot per room. – Set up restricted areas to specify
where the robot is allowed to clean and
where it is not. – Create a map for each floor of your home and store up to 5
maps. When you
use the appliance, it generates a new map in a new environment. If you have
maps that you use frequently and do not want to accidentally overwrite, you
can lock up to 3 maps.
Preparing the room for mapping
Before you start mapping, make sure to: – Tidy up the area. – Put furniture in
the proper place. – Put away loose and small obstacles.
Note: This is important to avoid permanently storing the obstacles on the map.
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– Open all in-house doors and close doors to the outside.
Important: Make sure the robot cannot get blocked during use.
Create and edit a map
Important: During mapping your robot will not clean.
1 To create a map, either click “Create map” in the home screen directly after
pairing the robot with the app or when no map has previously been created. Or
click the setting icon in the top right corner , select “My maps”, and select
the “+” icon in the top right corner. Then follow the instructions in the app.
2 To edit your map, either select the map icon in the home screen or click the
setting icon in the top right corner , select “My maps”, and select “Edit map”
for the map that you would like to edit.
Tell your robot where not to clean with restricted cleaning zones
In the app under “Map edit”, you can set up restricted areas to indicate where
the robot is allowed to clean and where it is not.
Virtual wall and No-Go zone
Create virtual walls and No-Go zones for areas you do not want the robot to
go. You can for example create virtual walls or No-Go zones to: – Protect
fragile objects. The robot cannot detect small obstacles like shoes,
toys or cables, nor can it detect shiny, transparent (e.g. glass) or dark
obstacles or surfaces. – Prevent the robot from getting stuck while cleaning.
Note: The robot can get stuck on high pile carpets, carpets with fringes or or
very light rugs like in the bathroom. Also the robot cannot detect cables on
the floor. – Protect the robot.
Note: The robot should be kept away from liquids and wet areas such as pet
bowls and plant trays.
Important: virtual walls and No-Go zones should not be used to protect against
hazards.
Important: virtual walls and No-Go zones should not prevent the robot from
returning to the station.
No-Mop zone
Create No-Mop zones to prevent the robot from mopping carpets or rugs.
Note: The robot will avoid the No-Mop zones when the mop pad holder is
attached. When the mop pad holder is not attached to the robot, the robot will
vacuum the No-Mop zone.
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How your robot cleans
In the app, the following cleaning routines can be selected:
Routine
Description
Regular
Regular cleaning is intended for your normal daily cleaning routines. The
robot cleans each room according to the settings you specified and saved in
the cleaning plan.
If the environment is not recognized, the robot maps the environment and
cleans according to the last set mode. If it is a mode with mopping function
but no mop is installed, the robot does not dispense water. After the cleaning
is completed, the robot returns to the station.
Room Zone
– Room: the robot cleans one or more rooms in an order you specify. – Zone:
the robot cleans a zone in a room you specify.
After selecting one of the above options, you can select a cleaning mode and
fine-tune your cleaning preferences and advanced settings.
Set cleaning preferences, advanced settings and cleaning order
In the app, you can select five different cleaning modes for each room. These
are standard modes that can be used in most situations. You can customize your
cleaning mode by fine-tuning cleaning preferences and advanced settings.
Mode Vac & Mop
Vacuum Mop Quiet Intensive
Cleaning modes Description
The robot vacuums and mops the floor at the same time. This mode is intended
for regular cleaning of hard floors.
IMPORTANT: For mopping sensitive hard floors, such as parquet floors, set the
water level in the app to the lowest level.
The robot only vacuums the floor. This mode can be used for areas that
shouldn’t be mopped.
The robot only mops the floor.
The robot cleans with minimal noise. The suction power is lowered and the
voice alerts are muted.
The robot vacuums and mops the floor at the same time and at full power. This
mode is intended for thorough cleaning of small areas. Note that it is not
recommended to clean large areas in this mode. The robot passes the area 5
times, so the cleaning time and battery usage will increase significantly.
Cleaning preferences
For each cleaning mode, you can fine-tune the following cleaning preferences:
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Suction power
Mop Wetness
Cleaning path repetition
Description
Change the suction power: – Low : for efficient cleaning with low energy
consumption and low noise level. – Normal : for regular cleaning and effective
removal of fine dust on hard floors
with optimal balance between power and efficiency. – Strong : for a thorough
cleaning of large floors. Can clean more on a single
charge than max mode. – Max : ideal for removing large dirt like crumbs. The
strong suction power
removes fine dust particles hidden deep inside carpets and crevices.
Determine the flow rate that is pumped from the electric water tank onto the
mop:
IMPORTANT: Do not add hot water or cleaning detergents to the water tank.
– Low: to mop a sensitive floor e.g. parquet. The combination of vacuuming and
mopping removes more fine dust than vacuuming alone.
– Medium: optimal for a regular wet & dry cleaning. The mop removes
superficial dirt and bacteria to keep your home sanitized and healthy.
– High: for a spotlessly clean home. It is recommended to combine this setting
with 2 or 5 cleaning path repetitions for an intensive cleaning.
Specify the number of repetitions. One pass is sufficient for normal cleaning.
It is possible to program the robot to make 2 or 5 passes for intensive
cleaning. It is recommended to select this option only for specific cleaning
areas as it impacts cleaning duration.
Advanced settings
You can set your own cleaning order in the app by clicking the setting icon in
the top right corner and selecting “Cleaning order”.
Using your robot
Preparing for a cleaning run – Before you start the robot on its cleaning run: – Attach the washable mop pad to the mop pad holder.
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IMPORTANT: The mop pad holder can be removed. But when using the robot with
mop pad holder, the washable mop pad must always be attached to the mop pad
holder, even if you use the robot without mopping. This is to prevent damage
to the floor and the mop holder during use.
– Remove all cables, wires, cords and small objects such as shoes and toys
from the floor to prevent the robot from getting entangled in them.
– Open all in-house doors. – Pre-wet the mop for optimal results.
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Start your first cleaning program via the app
Start
1 Open the app. 2 Select the cleaning program: Regular, Room, or Zone. 3 Press
the ‘start’ icon.
Note: make sure that the power on/off switch on the robot is set to the “on”
position (“I”).
Note: If the battery level is too low, cleaning cannot start. Wait until the
robot is sufficiently charged before you start a cleaning run.
Stop
1 Press the Pause icon in the app. The robot stops. 2 Press the Start icon
again. The robot continues. 3 Press the Return icon. The robot goes back to
the station.
Using the robot without the app
Note: For an optimal experience, we recommend using the app.
Without the app, you can use the two buttons on the robot to operate it: –
Start/pause button
– Long press (3s) to turn the robot on and off. – Short press to start
cleaning or to pause cleaning. Press again to resume
cleaning. – Return-to-station button
– Short press (when the robot is not cleaning): the robot will find the
station and charge.
– Short press while cleaning: the robot will stop cleaning. Short press again:
the robot returns to the station to charge.
– Short press when the robot is driving back to the station: the robot will
pause returning to the station. Press again to let it drive back to the
station.
Note: To deactivate the robot’s WiFi function, press the bumper on the front
side of the robot and return-to-station button for 10 seconds. You can still
use basic functions without WiFi, but for full access to all features, we
highly recommend pairing the robot with WiFi.
When operating the robot manually, it will vacuum and mop. However, if the
water tank is empty or the mop pad holder is not attached, the robot won’t
mop.
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Your robot’s cleaning pattern
The robot cleans the home in a structured way. The robot cleans room by room
and always starts by cleaning the edges of the room first before covering the
remaining surface.
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Returning to the station
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After the robot has completed its cleaning run, the robot will automatically drive back to the station to recharge.
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1E
2D
Auto recharge and resume
When the battery runs low (<20%) while cleaning, the robot automatically
returns to the station to recharge. After the battery has been charged, the
robot continues where it has left off.
You can disable this function in the app by clicking the settings icon in the
top right corner and then toggling the “resume clean” option on or off.
Cleaning And Maintenance
When to do maintenance
Item
Cleaning
Washable mop pad
After every use
Main brush
Monthly
Washable filter
Monthly
Side brush
Monthly
Main wheels & Front caster Monthly wheel
360° laser navigation (LiDAR) sensor
Monthly
Replacement 3-6 months 6-12 months 3-6 months 6-12 months –
–
Sensors:
Monthly
–
– Infrared signal sensors
– Anti-drop sensor (3x)
Charging contacts robot Monthly
–
and station
Sensors to detect
6 months
–
placement of dust bin and
water tank
Dust bin
Empty the dust bin after each use
How to clean the mop pad and the dust bin
Clean the washable mop pad
1 Pull the washable mop pad off the velcro material.
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2 Slide the straight side of the washable mop pad out of the slot.
MAX 60 °C
3 Rinse and clean the washable mop pad with water or wash it in the washing machine.
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4 Air dry the washable mop pad. Note: Do not use other ways to dry the washable mop pad.
Clean the dust bin and washable filter
1 Pull the dust bin out of the water tank.
2 Open the lid of the dust bin.
3 Pour the dirt out of the dust bin. Note: Do not confuse the lid of the dust
bin with the lid of the washable
filter.
4 Open the lid of the washable filter.
5 Pull the washable air filter out. 6 Clean the dustbin with a brush to remove any pollutants.
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7 Rinse the washable filter with water and air dry the washable filter. Note:
Do not use cleaning detergents.
Note: Do not use other ways to dry washable filter. 8 Make sure the washable
filter is completely dry and then put it against the
filter lock of the dust bin and push it in. 9 Push the washable filter down.
10 Close the lid of the washable filter.
11 Slide the dust bin back into the water tank.
Cleaning the water tank
1 Push the water tank release button. 2 Pull the water tank out of the robot.
3 Remove the dust bin from the water tank.
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4 Fill the water tank with tap water.
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5 Shake the water tank.
6 Pour the water out in a sink.
7 Dry the outside of the water tank with a cloth. Note: Do not use cleaning
detergents. IMPORTANT:Do not wash water tank in the dishwasher.
8 Keep the sealing cap of the water tank open and allow the inside of the
water tank to air dry. Note: Do not use other ways to dry the water tank.
9 Put the dust bin back to the water tank.
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10 Insert the water tank in the robot. Note: Make sure that the outside of the
water tank is dry. Note: Do not use cleaning detergents.
Cleaning the main brush
1 Put the robot upside down on a surface that is flat and stable.
2 Push the release buttons of the brush cover at the same time.
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3 Lift and remove the brush cover.
4 Pull the main brush out.
5 Use the cleaning tool to cut through the hairs.
6 Remove the hairs and dirt from the main brush.
Tip: Use the brush end of the cleaning tool to remove the dirt on the main
brush.
7 If you have removed the cap on the end of the main brush, push it back.
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8 Install the main brush in the correct location. Match the square shaped peg with the square shape hole and insert the brush into position.
9 Put the lips of the brush cover in the correct cutouts.
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10 Push the brush cover in.
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Cleaning the side brush
1 Put the robot upside down on a surface that is flat and stable.
2 Remove the side brush.
3 Use a brush with soft bristles (e.g. a toothbrush) to remove dust or fluff
from the side brush and the robot.
Tip: You can use the brush end of the cleaning tool to remove dust or fluff
from the side brush and the robot.
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4 Attach the side brush by clicking it into the correct position on the bottom
of the robot.
Cleaning the main wheels and the front caster wheel
1 Put the robot upside down on a surface that is flat and stable.
2 Use a brush with soft bristles (e.g. a toothbrush) to remove dust or fluff from
2
the front caster wheel and main wheels.
You can use the brush end of the cleaning tool to remove dust or fluff
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3
from the wheels.
Cleaning the sensors, contact points and IR signal window
To maintain good cleaning performance, you have to clean sensor, contact
points and IR signal window from time to time.
1 Unplug the station from the wall socket. 2 Use a soft non-abrasive dry
cloth. 3 Clean the components.
Note: Do not use cleaning detergents. 4 Dry the components and surfaces with a
dry cloth.
Note: Do not use other ways to dry the components.
Long term storage
1 Charge the battery until it is full. 2 Store the robot within a temperature
range of below +35 °C and above 8 °C.
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User interface signals and their meaning
Signal
Description of signal
Meaning of signal
The indicator light on the robot lights up white.
The robot is powered on, or in in a cleaning circle.
The indicator light on the robot is pulsing white and orange.
The robot is charging.
The indicator light on the robot is flashing in orange.
The robot runs into a problem or is in the pairing mode.
The indicator light on the station lights up white.
The station is plugged in.
Signal
Description of signal
The indicator light on the station lights up orange.
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Meaning of signal
The station runs into a problem. Unplug the station and plug it in again. If
the indicator still lights up orange, contact the consumer care center in your
country.
The indicator light on the station is off.
The station is not plugged in.
If the station is plugged in, the indicator light goes out if the appliance is
left idle to save power.
Reset/restore the robot
You can reset/restore the robot by pressing and holding both the home and
on/off buttons on top of the robot for 15 seconds.
Note: After resetting/restoring the robot, the robot needs to reconnect the
app, and the relevant settings in the app are removed.
Replacement
Ordering accessories
To buy accessories or spare parts, visit
www.philips.com/homerun2000 or go to
your Philips dealer. You can also contact the Philips Consumer Care Center in
your country (see the international warranty leaflet for contact details).
Replacement parts:
XV1430
Replacement washable mops
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XV1433
Maintenance kit with 2 filters, 1 main brush and 1 side brush.
Removing the rechargeable battery
To remove the rechargeable battery, follow the instructions below. You can
also take the robot to a Philips service center to have the rechargeable
battery removed. Contact the Philips Consumer Care Center in your country for
the address of a service center near you.
Take any necessary safety precautions when you handle tools to open the
product and when you dispose of the rechargeable battery.
Warning: Before you remove the battery, make sure that the product is
disconnected from the station and that the battery is completely empty.
1 Start the robot from a place somewhere in the room and not from the station
station.
2 Let the robot run until the rechargeable battery is empty to make sure that
the rechargeable battery is completely discharged before you remove it and
dispose of it.
2
1
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3 Undo the screws of the battery compartment lid and remove the lid.
4 Lift out the rechargeable battery and disconnect it by pressing the little
clip on the battery connector to release the battery connector.
5 Take the robot and the rechargeable battery to a collection point for
electrical and electronic waste.
Warranty and support
If you need information or support, please visit
www.philips.com/support or read the
international warranty leaflet. Your robot vacuum cleaner has been designed
and developed with the greatest possible care. In the unfortunate case that
your robot needs repair, the Consumer Care Centre in your country will help
you by arranging any necessary repairs in the shortest possible time and with
maximum convenience. If there is no Consumer Care Centre in your country, go
to your local Philips dealer.
Disposal and recycling Do not dispose the robot in the regular trash. Make
sure to bring it to your the recycling facility for electrical equipment.
Troubleshooting
This chapter summarizes the most common problems you could encounter with the appliance. If you are unable to solve the problem with the information below, go to the Philips HomeRun robot app or visit www.philips.com/homerun2000, where can also find support videos and
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Problem
frequently asked questions. You can also contact the Consumer Care Center in your country.
Possible cause
Solution
The robot doesn’t switch on. The battery is low.
Charge the robot on the station before use.
The ambient temperature is too low or too high.
Use the robot at a temperature between 8 °C and 35 °C.
The robot is unable to pair with the app.
The robot is no longer in pairing mode.
Put the robot back in pairing mode by holding the home and on/off button at same time (lights will flash orange).
The Wi-Fi connection (signal) is Place the robot in an area with a good Wi-
not good.
Fi signal.
A wrong Wi-Fi network selected.
Make sure you select the correct Wi-Fi network.
A wrong password used.
Make sure you use the correct Wi-Fi password.
A wrong robot model is selected in the app.
Make sure you select the correct robot model.
A wrong app is downloaded
Always use the app that you have downloaded via the QR-code from the quick start guide.
The app and the robot lose The robot has gone out of
connection.
reach of the Wi-Fi signal.
Wait for robot to drive back into area with a good Wi-Fi signal.
The robot has gone into sleep mode.
The robot will go into sleep mode if it has not returned to the station. Press the on/off button for 3 seconds or longer to awake the robot.Then send it to the station via the app or by pressing the home button.
The Wi-Fi password has been changed.
When Wi-Fi details have changed: add the robot to the app again.
The Wi-Fi network name has been changed.
When Wi-Fi details have changed: add the robot to the app again.
The app account was changed. When account details were changed, add robot to the app again.
The email with the verification code has not been received.
The verification code email may Wait more than a minute for the email. take up to a minute to arrive.
The email has not been sent. Click the “resend” button.
The email may have landed in ‘spam’ or ‘junk’ folder.
Check the ‘spam’ or ‘junk’ folders. (The sender e-mail address starts with: HomeRun_noreply@).
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Problem
Possible cause
Solution
A wrong email address is used. Check if you have used the correct email address.
The phone or computer doesn’t Make sure the phone or computer has a have good internet connection good internet connection. to receive the email.
The robot can’t find station. The station has been moved during a cleaning run.
Place the station back in the same place it was when the cleaning run started.
The station is not connected to Connect the station to the power supply. the power supply.
The sensors on robot and/or station are dirty.
Clean all the sensors of the robot and the station.
A No-Go zone was placed too Don’t save No-Go zones too close to the
close to the station
station.
The station has been placed on Don’t put the station in a place with very a
spot with very bright light. bright light (like direct sun light) this may
interfere with the infra red signal.
The robot pushes the station The station is not standing
away.
close to a wall.
Place station with the back towards a wall.
The sensors on robot and/or station are dirty.
Clean all the sensors of the robot and the station.
The station doesn’t have
Make sure the station has enough space
enough space around it (0,5 around it.
meter to each side and 1,5 m to
the front).
The robot doesn’t clean properly.
The dust bin of the robot is full. Empty the dust bin of the robot.
The water tank is empty.
Refill the water tank in time.
Obstacles are stuck in the brushes.
Remove all obstacles from the brushes.
The filter has not been cleaned. Clean the filter regularly.
The filter has not been placed back or has not been placed back correctly.
Place the filter back correctly.
The washable mop needs to be replaced.
Replace the XV1430 washable mop. Purchase a new XV1430 washable mop via de app or on www.philips.com/homerun2000
The robot uses no or little water during mopping.
The water level is set too low. Set the water level higher in the app.
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Problem
Too much water comes out of the mop / the robot makes the floor too wet.
Possible cause The water level is set too high.
Solution
Set the water level lower in the app.
IMPORTANT: For mopping sensitive hard floors, such as parquet floors, set the
water level in the app to the lowest level.
Robot misses areas for cleaning/ robot does not clean the whole area/ robot has began to miss certain spots
The sensors of the robot are no Clean the robot’s sensors with a dry cloth. longer clean.
The robot is working on slippery polished floors.
Make sure the floor is dried before the robot starts cleaning.
The robot is unable to reach certain areas blocked by furniture or barriers.
Tidy up the area to be cleaned by putting furniture and small objects in their proper place.
The cleaning area is not tidy.
Remove small objects from the floor and tidy up the cleaning area before the robot starts cleaning.
The robot keeps a safety margin in the distance close to No-Go zones and No- Mop zones, and this can cause that the robot won’t pass a certain area.
Make the No-Go zone or No-Mop zone in the app a bit smaller.
The robot has blocked itself by eating a cable.
There are cables on the floor which the robot is unable to detect.
Stop the robot and remove the brush cover. Take away main brush and check if something is stuck in the side brush: remove side brush, take away the cable, reattach the side brush. Remove all cables from the floor before you start a cleaning run.
The robot falls from stairs.
The anti-drop sensors on the bottom of the robot are dirty.
Clean the anti-drop sensors on the bottom of the robot.
If the robot continues to fall from stairs, draw a virtual wall on the top of
the stairs in the app.
Objects have been placed on Remove the any objects that are placed on the top step of the stairs that the top step of the stairs. the robot detects and therefore thinks it is safe to drive.
The robot doesn’t charge or The robot is stored in a space
discharges very quickly.
that is too hot or too cold.
Charge and store the robot at a temperature between 8 °C and 35 °C.
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Problem
Possible cause
Solution
There is foam buildup in the Detergent has been added to
water tank and the robot the water tank, causing the
moves strangely.
robot to be slippery.
Never add detergent to the water tank again. Clean the robot and its wheels, including a thorough rinse of the water tank.
The robot is making an abnormal noise.
The filter has not been placed back or has not been placed back correctly.
Check if filter is placed back correctly.
The robot has cleaned up a hard piece of dirt, which is now moving around inside the dustbin.
Empty the dustbin.
The brushes are no longer turning.
Hairs are stuck in the main brush.
Remove hairs with the brush cleaning tool provided with the robot.
Other obstacles are stuck in the Remove other obstacles from the brushes. brushes.
The main brush was not placed Remove the main brush and reassemble it. back correctly.
When main brush is not placed back correctly: reassemble correctly the square shaft into the square hole.
The side brush gets deformed.
Something may have gotten stuck in the side brush.
Put brush in hot water for a while and let it dry.
Purchase a new side brush via the app or on www.philips.com/homerun
The robot won’t drive on to a black floor.
The robot thinks a pitch black floor is a falling hazard – the cliff detection is activated.
Make sure lights are switched on in the room with pitch black flooring.
Clean the anti-drop sensor on the bottom of the robot.
A schedule is set, but the robot doesn’t start cleaning according to the schedule.
The ‘do not disturb’ function may be activated.
Check in the app if the ‘do not disturb’ function is switched on at the same time as the schedule.
The robot is in sleep mode.
Make sure that the robot is charging in the station.
The robot will go into sleep mode if it has not returned to the station. Press
the on/off button for 3 seconds or longer to awake the robot.Then send it to
the station via the app or by pressing the home button.
The wrong time zone has been You can change the time zone in in the app
selected in the app.
in ‘My Account’ under ‘Profile’.
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Problem
Possible cause
Solution
The robot has lost connection Make sure the Wi-Fi network is working. with the Wi-Fi network.
The battery of the robot is empty.
Make sure that the station is connected to the power supply.
It is not possible to log in to The email address has been
the robot app account.
changed.
Create a new app account in case the email address has been changed.
The password is wrong.
Enter the correct password.
In case the password is forgotten, click ‘forgot password’ and follow the steps.
The wrong country region is selected.
Select the correct country region in the app.
Pop-up messages about app App updates or firmware
or firmware updates
updates are not installed.
continue to be received.
For continuous improvement of the robot we recommend installing all updates.
The Philips HomeRun robot app is not available in my country.
VPN may be blocking access to Disable any VPN service you are using. the right country information.
Google or Apple account may be set to a different country.
Change the Google or Apple account information to match the country you bought the robot in.
The firmware update fails. The battery level is too low
The battery level of the robot needs to be more than 20% in order to install an update.
The robot is not at the station Make sure the robot is charging in the station when you install the update.
The Wi-Fi signal is not good enough.
Ensure the robot is in a spot with strong wifi
The robot finished mapping, The robot did not start and but I do not see a map in the finish at the station. app.
To create a map, make sure that the robot starts and finishes at the station. Once the map has been saved in the app, you can use the robot without station.
The robot got stuck or blocked while mapping.
Return the robot to the station and restart the mapping process. Identify the location where the robot got stuck earlier and remove any obstacles or block the robot from accessing that area. Once the map has been created, you can create a no-go zone to prevent the robot from entering that area again.
Problem
Possible cause
Solution
My map is lost from the app.
The maximum amount of maps had been reached.
The robot will create a new map when it recognizes a new environment. If you already have 5 maps, the robot will override an old one. If you want to make sure the robot does not override a map, lock it in the app. You can lock 3 maps at the same time.
I do not want to use the WiFI The WiFi function can be
function.
deactivated on your device.
To deactivate the robot’s WiFi function, press the bumper on the front side of the robot and home button for 10 seconds. You can still use basic functions without WiFi, but for full access to all features, we highly recommend pairing the robot with WiFi.
Read User Manual Online (PDF format)
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