NOKIA SCPortal Registration Instructions

NOKIA SCPortal Registration

Product Information

Specifications:

• Product Name : SCPortal
• Version : April 2024
• Access Selection : SUPPLIER ACCESS
• Service Selection : SC Portal

Product Usage Instructions

User Registration:

1. Enter the registration page URL: Click here to Register for Access
2. Click on the provided URL: customer.nokia.com
3. Select ‘Support Portal’
4. Click on ‘Register’
5. Refer to the external Quick Reference Guide document and follow the registration wizard
6. Ensure the following settings are selected:
   • Access Selection : SUPPLIER ACCESS
   • Service Selection: SC Portal

First SCPortal Page:
New users will be redirected to the SCPortal at my- home.nokia.com/portal/web/scportal

Request SCPortal Application Roles:
Click on the internal SCPortal Page link: my- home.nokia.com/portal/group/scportal

In Case of Issues:

1. If you have registration problems with emails, validation questions, missing email etc., use Internet Explorer.
2. If you have problems with missing roles, missing locations, or unexpected results or reports, use Mozilla Firefox or Google Chrome.

Directions

1. Proceed User Registration (slide 3)
   • This step shall be skipped if user is already registered due to other contracts.
   • There is a separate document with registration steps in details
2. First SCPortal Page (slide 4)
3. Request SCPortal Application Roles (slide 5)
4. Bookmark for daily use to https://my-home.nokia.com/portal/group/scportal
5. Do read and follow the documents in the SCPortal Help
   • Quick User Guide
   • SCPortal FAQ

User Registration

1. 1. Follow URL https://www.nokia.com/suppliers/scportal
2. Enter the registration page URL (Click here to Register for Access) https://online.networks.nokia.com/newaccount/email.faces
3. Proceed registration wizard Click URL https://customer.nokia.com

  * Select ‘Support Portal’
  * Click ‘Register’
  *  Use the external Quick Reference Guide document and follow the registration wizard

2. Ensure the settings below are selected:
3. 1. Access Selection: SUPPLIER ACCESS
4. Service Selection: SC Portal
5. Complete the registration wizard and CLOSE BROWSER when all is done
6. Open URL:  https://my-home.nokia.com/portal/group/scportal
7. Proceed next page

First SCPortal Page

New Users shall be redirected to SCPortal Open https://my- home.nokia.com/portal/web/scporta

Stop Here if all was fine and you use SPortal to check invoice status or access open documents If you need more roles – proceed Request SPortal Application Roles (go to next page)

New Users shall be redirected to SCPortal Open https://my- home.nokia.com/portal/web/scportal

Stop Here, if all was fine and you use SCPortal to check invoice status or access open documents. If you need more roles – proceed Request SCPortal Application Roles (go to next page).

Request SCPortal Application roles

• Click Contact SCPortal Support
• Fill the form with mandatory information
• Roles/tasks you need (MTR, Claim, affected locations etc.)

Business reason

• Contact Person in Nokia (business user, sponsor)
• Examples(please use real NOKIA names)
• I participate in rebalancing for Flex Guad, and Flex Tatabanya

Contact: Richard Gere

• I need access to invoices for FLEX, Contact: Tim Burton
• I support CLAIMS for FLEX GUAD, Contact: Maria Callas
• I’m price manager for ASB, Contact: Gina Lollobrigida

Internal SCPortal Page

Wait for a confirmation email on your application roles request

• At the next SCPortal visit explore Internal SCPortal and/or upgraded application roles
• New User MUST login to SCPortal within 14 days after creation else enhanced roles will be removed automatically
• Internal SCPortal Users will reach the Internal (full) SCPortal Main Page

https://my-home.nokia.com/portal/group/scportal

Main

• The Supply Chain Portal (SCPortal) is a web-based technical platform that integrates Nokia organizations, trading partners, and
• Marketplaces to create real-time global visibility and decision making control over the virtual supply chain.
• The SCPortal is a gateway to information, applications, global data and defines common processes across Nokia’s virtual trading community.
• The SPortal is an internet application that enables secure communication and collaboration between Nokia and supply chain partners.

Quick Links

• Instructions for Invoice Visibilit
• MTR Contact List
• Nokia Buyers

In case of issues

1. You have registration problem with emails, validation questions, missing email etc.
   • Get in touch with support.portal@nokia.com
2. You have problem with missing roles, missing locations or unexpected results or reports
   • Click Contact SCPortal Support
   • Fill the form with error description
   • Click SUBMIT
   • Wait for email from SCPortal Team
3. Your browser seems to lock, page is not responsive, results are unpredictable or any other error – CLEAR BROWSER’S CACHE
   • Click CTRL+SHIFT+DEL
   • Select Time Range: ALL/Everything
   • Check elements specific to your browser: IE/FF/Chrome
   • Execute change
   • Close browser entirely (all tabs)
   • Try again

FAQ

Q: What should I do if I encounter issues during registration?
A: If you face problems with emails, validation questions, or missing emails, try using Internet Explorer for a smoother registration process.

Q: How can I access the SCPortal for the first time?
A: New users will be automatically redirected to the SCPortal homepage at https://my-home.nokia.com/portal/web/scportal upon registration completion.

References

• Support | Nokia
• Welcome to Nokia!
• Welcome to Nokia!
• Support Portal Registration

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