ASUS G13CH Desktop PC User Guide

ASUS G13CH Desktop PC

Copyright © 2023 ASUSTeK Computer Inc. All Rights Reserved.
No part of this manual, including the products and software described in it, may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means, except documentation kept by the purchaser for backup purposes, without the express written permission of ASUSTeK Computer Inc. (“ASUS”).
Product warranty or service will not be extended if: (1) the product is repaired, modified or altered, unless such repair, modification of alteration is authorized in writing by ASUS; or (2) the serial number of the product is defaced or missing.
ASUS PROVIDES THIS MANUAL “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ASUS, ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF USE OR DATA, INTERRUPTION OF BUSINESS AND THE LIKE), EVEN IF ASUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ARISING FROM ANY DEFECT OR ERROR IN THIS MANUAL OR PRODUCT.
SPECIFICATIONS AND INFORMATION CONTAINED IN THIS MANUAL ARE FURNISHED FOR INFORMATIONAL USE ONLY, AND ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE, AND SHOULD NOT BE CONSTRUED AS A COMMITMENT BY ASUS. ASUS ASSUMES NO RESPONSIBILITY OR LIABILITY FOR ANY ERRORS OR INACCURACIES THAT MAY APPEAR IN THIS MANUAL, INCLUDING THE PRODUCTS AND SOFTWARE DESCRIBED IN IT.
Products and corporate names appearing in this manual may or may not be registered trademarks or copyrights of their respective companies, and are used only for identification or explanation and to the owners’ benefit, without intent to infringe.

SERVICE AND SUPPORT
Visit our multi-language website at https://www.asus.com/support/.

Notices

ASUS Recycling/Takeback Services
ASUS recycling and takeback programs come from our commitment to the highest standards for protecting our environment. We believe in providing solutions for you to be able to responsibly recycle our products, batteries, other components, as well as the packaging materials. Please go to http://csr.asus.com/english/Takeback.htm for the detailed recycling information in different regions.

REACH
Complying with the REACH (Registration, Evaluation, Authorisation, and Restriction of Chemicals) regulatory framework, we published the chemical substances in our products at ASUS REACH website at http://csr.asus.com/english/REACH.htm

Federal Communications Commission Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

• This device may not cause harmful interference; and
• This device must accept any interference received including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with manufacturer’s instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

FCC RF Exposure information
This equipment must be installed and operated in accordance with provided instructions and the antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. End-users and installers must be provided with antenna installation instructions and transmitter operating conditions for satisfying.

FCC RF Caution Statement
WARNING: Any changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment.

FCC WiFi 6E Caution Statement
FCC regulations restrict the operation of this device to indoor use only. The operation of this device is prohibited on oil platforms, cars, trains, boats, and aircraft, except that operation of this device is permitted in large aircraft while flying above 10,000 feet.

The use of shielded cables for connection of the monitor to the graphics card is required to assure compliance with FCC regulations. Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.

Lithium Battery Warning
CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

Compliance Statement of Innovation, Science and Economic Development Canada (ISED)
This device complies with Innovation, Science, and Economic Development Canada licence exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device: Operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems.

IC: Canadian Compliance Statement
Complies with the Canadian ICES-003 Class B specifications. This device complies with RSS 210 of Industry Canada. This Class B device meets all the requirements of the Canadian interference-causing equipment regulations. This device complies with Industry Canada license exempt RSS standard(s). Operation is subject to the following two conditions: this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

ISED Wi-Fi 6E Caution Statement (RLAN devices)
Devices shall not be used for control of or communications with unmanned aircraft systems.

Canadian Department of Communications Statement
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. This class B digital apparatus complies with Canadian ICES-003.

VCCI: Japan Compliance Statement: VCCI Class B Statement
This is a Class B product based on the standard of the VCCI Council. If this is used near a radio or television receiver, it may cause radio interference. Install and use equipment according to the instruction manual.

Equipment registered based on the confirmation measurement at the user installation site.
This is a product for which interference was measured at the present installation site and confirmed to comply with the standard of Voluntary Control Council for Interference by Information Technology Equipment (VCCI). Before using the equipment at any location other than the present installation site, the member shall measure interference for confirmation and register the result to VCCI.

India E-Waste (Management) Rules 2016
This product complies with the “India E-Waste (Management) Rules, 2016” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls (PBBs) and polybrominated diphenyl ethers (PBDEs) in concentrations exceeding 0.1% by weight in homogenous materials and 0.01 % by weight in homogenous materials for cadmium, except for the exemptions listed in Schedule II of the Rule.

RF Equipment Notices

• CE: European Community Compliance Statement
  The equipment complies with the RF Exposure Requirement 1999/519/EC, Council Recommendation of 12 July 1999 on the limitation of exposure of the general public to electromagnetic fields (0–300 GHz).

• Wireless Radio Use
  This device is restricted to indoor use when operating in the 5.15 to 5.25 GHz frequency band. For the standard EN 300 440, the device operating in 802.11a/n/ac mode is considered as a receiver category 2.

• Exposure to Radio Frequency Energy
  The radiated output power of the Wi-Fi technology is below the FCC radio frequency exposure limits. Nevertheless, it is advised to use the wireless equipment in such a manner that the potential for human contact during normal operation is minimized.

• FCC Bluetooth Wireless Compliance
  The antenna used with this transmitter must not be colocated or operated in conjunction with any other antenna or transmitter subject to the conditions of the FCC Grant.

• Bluetooth Industry Canada Statement
  This Class B device meets all requirements of the Canadian interference- causing equipment regulations.

Simplified EU Declaration of Conformity
ASUSTek Computer Inc. hereby declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. Full text of EU declaration of conformity is available at https://www.asus.com/support/.
The Wi-Fi operating in the band 5150-5350MHz shall be restricted to indoor use for countries listed in the table below:

Simplified UKCA Declaration of Conformity
ASUSTek Computer Inc. hereby declares that this device is in compliance with the essential requirements and other relevant provisions of The Radio Equipment Regulations 2017 (S.I. 2017/1206). Full text of UKCA declaration of conformity is available at
https://www.asus.com/support/.
The Wi-Fi operating in the band 5150-5350MHz shall be restricted to indoor use for the country listed below:

Optical Drive Safety Information
Laser Safety Information

WARNING! To prevent exposure to the optical drive’s laser, do not attempt to disassemble or repair the optical drive by yourself. For your safety, contact a professional technician for assistance.

Service warning label
WARNING! INVISIBLE LASER RADIATION WHEN OPEN. DO NOT STARE INTO BEAM OR VIEW DIRECTLY WITH OPTICAL INSTRUMENTS.

CDRH Regulations
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976. These regulations apply to laser products manufactured from August 1, 1976. Compliance is mandatory for products marketed in the United States.

WARNING! Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product installation guide may result in hazardous radiation exposure.

Coating notice
IMPORTANT! To provide electrical insulation and maintain electrical safety, a coating is applied to insulate the device except on the areas where the I/O ports are located.

FCC COMPLIANCE INFORMATION
Per FCC Part 2 Section 2.1077

• Responsible Party: Asus Computer International
• Address: 48720 Kato Rd, Fremont, CA 94538.
• Phone/Fax No: (510)739-3777/(510)608-4555

hereby declares that the product

• Product Name: DESKTOP PC
• Model Number: G13CH

compliance statement:
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

CAUTION: DO NOT loosen the thumb screws to access the internal area of your device. If service or repair is required, return your device to an authorized service center.
WARNING! Hot Internal replaceable parts and iron parts may cause burns.

• Do not ingest battery, Chemical Burn Hazard”
• This product contains a coin / button cell battery. If the coin / button cell battery is swallowed, it can cause severe internal burns in just 2 hours and can lead to death.
• Keep new and used batteries away from children.
• If the battery compartment does not close securely, stop using the product and keep it away from children.
• If you think batteries might have been swallowed or placed inside any part of the body, seek immediate medical attention.

Safety information

Disconnect the AC power and peripherals before cleaning. Wipe the Desktop PC using a clean cellulose sponge or chamois cloth dampened with solution of nonabrasive detergent and a few drops of warm water then remove any extra moisture with a dry cloth.

• DO NOT place on uneven or unstable work surfaces. Seek servicing if the casing has been damaged.
• DO NOT expose to dirty or dusty environments. DO NOT operate during a gas leak.
• DO NOT place or drop objects on top and do not shove any foreign objects into the Desktop PC.
• DO NOT expose to strong magnetic or electrical fields.
• DO NOT expose to or use near liquids, rain, or moisture. DO NOT use the modem during electrical storms.
• Battery safety warning: DO NOT throw the battery in fire. DO NOT short circuit the contacts. DO NOT disassemble the battery.
• Use this product in environments with ambient temperatures between 0°C (32°F) and 35°C (95°F).
• DO NOT cover the vents on the Desktop PC to prevent the system from getting overheated.
• DO NOT use damaged power cords, accessories, or other peripherals.
• To prevent electrical shock hazard, disconnect the power cable from the electrical outlet before relocating the system.
• Seek professional assistance before using an adapter or extension cord. These devices could interrupt the grounding circuit.
• Ensure that your power supply is set to the correct voltage in your area. If you are not sure about the voltage of the electrical outlet you are using, contact your local power company.
• If the power supply is broken, do not try to fix it by yourself. Contact a qualified service technician or your retailer.

Hazardous moving parts. Desktop should be completely shutdown before servicing product. Replacing fan components should only be attempted by qualified service personnel.

Hazardous Moving Parts Warning
WARNING: Keep fingers and other body parts away from any moving parts.

Conventions used in this guide
To ensure that you perform certain tasks properly, take note of the following symbols used throughout this manual.

• DANGER/WARNING: Information to prevent injury to yourself when trying to complete a task.
• CAUTION: Information to prevent damage to the components when trying to complete a task.
• IMPORTANT: Instructions that you MUST follow to complete a task.
• NOTE: Tips and additional information to help you complete a task.

Where to find more information
Refer to the following sources for additional information and for product and software updates.

• ASUS websites
  The ASUS website provides updated information on ASUS hardware and software products. Refer to the ASUS website www.asus.com.

• ASUS Local Technical Support
  Visit ASUS website at https://www.asus.com/support/contact for the contact information of local Technical Support Engineer.

Package contents

• If any of the above items is damaged or missing, contact your retailer.
• The illustrated items above are for reference only. Actual product specifications may vary with different models.

Getting started

Welcome!
Thank you for purchasing the ASUS Desktop PC! The ASUS Desktop PC provides cutting-edge performance, uncompromised reliability, and user-centric utilities. All these values are encapsulated in a stunningly futuristic and stylish system casing.

Read the ASUS Warranty Card before setting up your ASUS Desktop PC.

Getting to know your computer

• Illustrations are for reference only. The ports, their locations and the chassis color vary with different models.
• IMPORTANT! Do not use this Desktop PC for cryptocurrency mining (consuming a vast amount of electricity and time to gain convertible virtual currency) and/or related activities.

Top

1. Power button. Press this button to turn on your computer.
2. Audio port. This port connects to a headphone, microphone or speaker.
3. USB 3.2 Gen 1 ports. These ports connect to USB 3.2 Gen 1 devices such as mouse, printer, scanner, camera, PDA, and others.

USB 3.2 Gen 1 devices can only be used for data storage.

Rear

1. DisplayPort. This port is for a DisplayPort-compatible device.

2. HDMI™ ports. These ports are for High-Definition Multimedia Interface (HDMI™) connectors, and are HDCP compliant allowing playback of HD DVD, Blu-ray, and other protected content.

   • The on-board DisplayPort and HDMI™ port only work while using a CPU with integrated graphics.
     | DisplayPort| HDMI™
     ---|---|---
     Intel® Core™ i7-13700| Support| Support
     Intel® Core™ i7-13700F| Not support| Not support
     Intel® Core™ i5-13400F| Not support| Not support
   • If there is an external graphics card on your computer, please connect your monitor to the display output port on it.

3. USB 2.0 ports. These Universal Serial Bus 2.0 (USB 2.0) ports connect to USB 2.0 devices such as a mouse, printer, scanner, camera, PDA, and others.

4. PS/2 keyboard/mouse combo port. This port is for a PS/2 keyboard/mouse.

5. USB 3.2 Gen 2 ports. These 9-pin Universal Serial Bus (USB) ports are for USB 3.2 Gen 2 devices.
   We strongly recommend that you connect USB 3.2 Gen 2 devices to USB 3.2 Gen 2 ports for faster and better performance for your USB 3.2 Gen 2 devices.

6. Realtek 2.5Gb Ethernet port. This port allows 2.5Gbps Ethernet connection to a Local Area Network (LAN) through a network hub. Refer to the table below for the Ethernet port LED indications.
   Realtek 2.5Gb Ethernet port LED indications** Activity/Link LED| Speed LED
   ---|---
   Status| Description| Status| Description**
   OFF| No link| OFF| No link
   GREEN| Linked| GREEN| 2.5 Gbps connection
   BLINKING| Data activity| ORANGE| 1 Gbps / 100 Mbps /

10 Mbps connection

7. Wi-Fi ports. These ports connect to Wi-Fi antennas.
   • Ensure that the Wi-Fi moving antenna is securely installed to the Wi-Fi ports.
   • Ensure that the antenna is at least 20 cm away from all persons.
8. Microphone port (pink). This port connects to a microphone.
9. Line Out port (lime). This port connects to a headphone or a speaker. In the 4, 5.1, and 7.1-channel configurations, the function of this port becomes Front Speaker Out.
10. Line In port (light blue). This port connects to a tape, CD, DVD player, or other audio sources.
    Refer to the audio configuration table below for the function of the audio ports in a 2, 4, 5.1, or 7.1-channel configuration.
    Audio 2, 4, 5.1, or 7.1-channel configuration** Port| Headset**

2-channel

| 4-channel| 5.1-channel| 7.1-channel
---|---|---|---|---
Light Blue (Rear panel)| Line In| Rear Speaker Out| Rear Speaker Out| Rear Speaker Out
Lime (Rear panel)| Line Out| Front Speaker Out| Front Speaker Out| Front Speaker Out
Pink (Rear panel)| Mic In| Mic In| Bass/Center| Bass/Center
Lime (Front panel)| –| –| –| Side Speaker Out
11. Power connector. Plug the power cord to this connector.
RATING: 115V/230Vac, 6/3A, 50/60Hz

12. Expansion slot brackets. Remove the expansion slot bracket when installing an expansion card.

  * PCIEX16_1 slot supports graphics cards and storage devices only while other PCIE slots support storage devices and other PCIe devices.
  * Install the primary graphics card in PCIEX16_1 if you use two graphics cards.
  * Refer to Installing a graphics card in your computer for detailed instructions.

13. ASUS Graphics Cards (on selected models only). The display output ports on these optional ASUS Graphics Cards may vary with different models.
14. Air vents. These vents allow air ventilation.
    DO NOT block the air vents on the chassis. Always provide proper ventilation for your computer.

Installing memory in your computer
This desktop PC comes with four Double Data Rate 4 (DDR4) Dual Inline Memory Module (DIMM) sockets. The figure illustrates the location of the DDR4 DIMM sockets.

Channel Sockets

Channel A                    DIMM_A1 & DIMM_A2
Channel B                    DIMM_B1 & DIMM_B2

Recommended memory configurations

• Follow the installation sequence below to ensure system stability and avoid possible booting up failure.
  | DIMM_B1| DIMM_B2| DIMM_A1| DIMM_A2
  ---|---|---|---|---
  1 x DIMM| x| √| x| x
  2 x DIMM| x| √| x| √
  3 x DIMM| √| √| x| √
  4 x DIMM| √| √| √| √

• Install DIMMs with the same capacity from the same manufacturer in the slots of the same channel.
• Single memory

Total capacity memory capacity

|

DIMM_B1

|

DIMM_B2

|

DIMM_A1

|

DIMM_A2

---|---|---|---|---
4GB| | 4GB| |
8GB| | 8GB| |
8GB| | 4GB| | 4GB
12GB| 4GB| 4GB| | 4GB
16GB| | 16GB| |
16GB| | 8GB| | 8GB
16GB| 4GB| 4GB| 4GB| 4GB
24GB| 8GB| 8GB| | 8GB
32GB| | 32GB| |
32GB| | 16GB| | 16GB
32GB| 8GB| 8GB| 8GB| 8GB
48GB| 16GB| 16GB| | 16GB
64GB| | 32GB| | 32GB
64GB| 16GB| 16GB| 16GB| 16GB
96GB| 32GB| 32GB| | 32GB
128GB| 32GB| 32GB| 32GB| 32GB

Installing memory in your computer

• To install memory in your computer:
  1. Turn off your computer.
  2. Unplug all cables from your computer.
  3. Open your computer case.
  4. Remove the graphics card.
  5. Locate an empty DIMM socket.
  6. Press down and outward on the DIMM ejector(s) to unlock the DIMM socket.
  7. Align the notch on the bottom edge of the DIMM with the key of the DIMM socket, and then firmly insert the DIMM into the socket until the ejector(s) snap(s) back into place.
  8. Install the graphics card.
  9. Close your computer case.
     The above pictures are for reference only. The inner structure of the desktop PC may vary.

Installing a graphics card in your computer

• To install a graphics card in your computer:
  1. Turn off your computer.
  2. Unplug all cables from your computer.
  3. Open your computer case and locate PCIEX16_1 slot if you are installing the first or the primary graphics card.
  4. Align the notch on your graphics card with the key of the slot, and then insert the card into the slot.
  5. The ejector will snap back into place automatically.
  6. Use a screw driver and a screw to lock the graphics card on the chassis.
  7. (Optional) Connect a proper power supply plug to the graphics card.

Setting up your computer
This section guides you through connecting the main hardware devices, such as the external monitor, keyboard, mouse, and power cord to your computer.

Connecting an external monitor

• Using the onboard display output ports
  Connect your monitor to the onboard display output port.

• To connect an external monitor using the onboard display output ports:

1. Connect a monitor to a display output port on the rear panel of your computer.
2. Plug the monitor to a power source.
  * If your computer comes with an ASUS Graphics Card, the graphics card is set as the primary display device in the BIOS. Hence, connect your monitor to a display output port on the graphics card.
  * To connect multiple external monitors to your computer, refer to Connecting multiple external displays in Chapter 2 of this guide for details.

Connecting a USB keyboard and a USB mouse
Connect a USB keyboard and a USB mouse to the USB ports on the rear panel of your computer.

Connecting the power cord
Connect one end of the power cord to the power connector on the rear panel of your computer and the other end to a power source.

Turning your computer ON
This section describes how to turn on your computer after setting up your computer.

Turning your computer ON

• To turn your computer ON:
  1. Turn your monitor ON.
  2. Press the power button on your computer.
  3. Wait until the operating system loads automatically.

Enabling fast startup
You can shut down the computer with fast startup enabled.
To enable fast startup in Shutdown settings:
Enter Control Panel in the search bar and open it (View by: Category), select Hardware and Sound > Power Options > Choose what the power button does, click Change settings that are currently unavailable, check Turn on fast startup (recommended) and click Save changes.

Connecting devices to your computer

Connecting a USB storage device
This desktop PC provides USB 3.2 Gen 2, USB 3.2 Gen 1 and USB 2.0 ports on the top and rear panels. The USB ports allow you to connect USB devices such as storage devices.

• To connect a USB storage device:
  • Insert the USB storage device to your computer.

Top panel

Rear panel

Connecting microphone and speakers
This desktop PC comes with headset audio port (including microphone in & speaker out) on the top panel. The audio I/O ports located on the rear panel allow you to connect 2-channel, 4-channel, 5.1 -channel, and 7.1-channel speakers.

• Connecting Headphone and Mic
• Connecting 2-channel Speakers
• Connecting 4-channel Speakers
• Connecting 5.1-channel Speakers
• Connecting 7.1-channel Speakers

Connecting multiple external displays
Your desktop PC may come with VGA, HDMI™, or DVI ports and allows you to connect multiple external displays.

Setting up multiple displays
When using multiple monitors, you are allowed to set display modes. You can use the additional monitor as a duplicate of your main display, or as an extension to enlarge your Windows desktop.

• To set up multiple displays:

1. Turn off your computer.
2. Connect the two monitors to your computer and connect the power cords to the monitors. Refer to Setting up your computer in Chapter 1 for details on how to connect a monitor to your computer.![ASUS-G13CH-Desktop-PC- \(28\)](https://manuals.plus/wp-content/uploads/2023/12/ASUS-G13CH-Desktop-PC-28.jpg)
3. Turn on your computer.
4. From the Start menu, click Settings > System > Display.
5. Configure the settings for your displays.  

For some graphic cards, only the monitor that is set to be the primary display has display during POST. The dual display function works only under Windows.

Connecting an HDTV
Connect a High Definition TV (HDTV) to the HDMI™ port of your computer.

• You need an HDMI™ cable to connect the HDTV and the computer. The HDMI™ cable is purchased separately.
• To get the best display performance, ensure that your HDMI™ cable is less than 15 meters.

Using your computer

Proper posture when using your Desktop PC
When using your Desktop PC, maintaining the proper posture is necessary to prevent strain to your wrists, hands, and other joints or muscles. This section provides you with tips on avoiding physical discomfort and possible injury while using and fully enjoying your Desktop PC.

To maintain the proper posture:

• Position your computer chair to make sure that your elbows are at or slightly above the keyboard to get a comfortable typing position.
• Adjust the height of your chair to make sure that your knees are slightly higher than your hips to relax the backs of your thighs. If necessary, use a footrest to raise the level of your knees.
• Adjust the back of your chair so that the base of your spine is firmly supported and angled slightly backward.
• Sit upright with your knees, elbows and hips at an approximately 90º angle when you are at the PC.
• Place the monitor directly in front of you, and turn the top of the monitor screen even with your eye level so that your eyes look slightly downward.
• Keep the mouse close to the keyboard, and if necessary, use a wrist rest for support to reduce the pressure on your wrists while typing.
• Use your Desktop PC in a comfortably-lit area, and keep it away from sources of glare such as windows and straight sunlight.
• Take regular mini-breaks from using your Desktop PC.

Connecting to the Internet

Wired connection
Use an RJ-45 cable to connect your computer to a DSL/cable modem or a local area network (LAN).

Connecting via a DSL/cable modem

• To connect via a DSL/cable modem:

1. Set up your DSL/cable modem.  

Refer to the documentation that came with your DSL/cable modem.

2. Refer to the documentation that came with your DSL/cable modem. computer and the other end to a DSL/cable modem.
3. Turn on the DSL/cable modem and your computer.
4. Configure the necessary Internet connection settings.
  * Contact your network administrator for details or assistance in setting up your Internet connection.
  * For more details, refer to the sections Configuring a dynamic IP/PPPoE network connection or Configuring a static IP network connection.

Connecting via a local area network (LAN)

• To connect via a LAN:

1. Connect one end of an RJ-45 cable to the LAN (RJ-45) port on the rear panel of your computer and the other end to your LAN.
2. Turn on your computer.
3. Configure the necessary Internet connection settings.
  * Contact your network administrator for details or assistance in setting up your Internet connection.
  * For more details, refer to the sections Configuring a dynamic IP/PPPoE network connection or Configuring a static IP network connection.

Configuring a dynamic IP/PPPoE network connection

• To configure a dynamic IP/PPPoE network connection:

1. Launch Network and Sharing Center in either of these two ways:
  *  **a)** From the taskbar, right-click, then click Open Network and Sharing Center.
  *  **b)** From the Start menu, click Settings > Network & Internet > Ethernet > Network and Sharing Center.
2. From the Open Network and Sharing Center screen, click Change Adapter settings.
3. Right-click on your LAN and select Properties.
4. Click Internet Protocol Version 4 (TCP/ IPv4) and click Properties.
5. Click Obtain an IP address automatically and click OK.
6. Return to the Network and Sharing Center and then click Set up a new connection or network.
7. Select Connect to the Internet and click Next.
8. Select Broadband (PPPoE) and click Next.
9. Follow the next onscreen instructions to complete the setup.

Configuring a static IP network connection

• To configure a static IP network connection:

1. Repeat steps 1 to 4 of the previous section.
2. Click Use the following IP address.
3. Enter the IP address, Subnet mask and Gateway from your service provider.
4. If needed, enter the preferred DNS Server address and alternative address.
5. When done, click OK.

Wireless connection

• Installing the ASUS Wi-Fi moving antenna
  Connect the bundled ASUS Wi-Fi moving antenna connector to the Wi-Fi ports at the back of the chassis.

  • Ensure that the ASUS Wi-Fi moving antenna is securely installed to the Wi-Fi ports.
  • Ensure that the antenna is at least 20 cm away from all persons.
  • The illustration above is for reference only. The I/O port layout may vary with models, but the Wi-Fi moving antenna installation procedure is the same for all models.

Troubleshooting

Troubleshooting
This chapter presents some problems you might encounter and the possible solutions.

• My computer cannot be powered on and the power LED on the front panel

  • Check if your computer is properly connected.
  • Check if the wall outlet is functioning.
  • Check if the Power Supply Unit is switched on. Refer to the section Turning your computer ON in Chapter 1.

• My computer hangs.

  • Do the following to close the programs that are not responding:
  1. Simultaneously press + + keys on the keyboard, then click Task Manager.
  2. Select the program that is not responding, then click End Task.
  • If the keyboard is not responding, press and hold the Power button on the top of your chassis until the computer shuts down. Then press the Power button to turn it on.

• I cannot connect to a wireless network using the ASUS WLAN Card (on selected models only).

  • Ensure that you enter the correct network security key for the wireless network you want to connect to.
  • Connect the external antennas (optional) to the antenna connectors on the ASUS WLAN Card and place the antennas on the top of your computer chassis for the best wireless performance.

• I cannot insert the M.2 Wi-Fi card / M.2 SSD module into the M.2 slot.
  Ensure that you follow the printing on the motherboard and insert the M.2 Wi- Fi card / M.2 SSD module into the proper M.2 slot.

• The arrow keys on the number keypad are not working.
  Check if the Number Lock LED is off. When the Number Lock LED is on, the keys on the number keypad are used to input numbers only. Press the Number Lock key to turn the LED off if you want to use the arrow keys on the number keypad.

• No display on the monitor.

  • Check if the monitor is powered on.
  • Ensure that your monitor is properly connected to the video output port on your computer.
  • If your computer comes with a discrete graphics card, ensure that you connect your monitor to a video output port on the discrete graphics card.
  • Check if any of the pins on the monitor video connector is bent. If you discover bent pins, replace the monitor video connector cable.
  • Check if your monitor is plugged to a power source properly.
  • Refer to the documentation that came with your monitor for more troubleshooting information.

• When using multiple monitors, only one monitor has display.

  • Ensure that both monitors are powered on.
  • During POST, only the monitor connected to the VGA port has display. The dual display function works only under Windows.
  • When a graphics card is installed on your computer, ensure that you connect the monitors to the output port on the graphics card.
  • Check if the multiple displays settings are correct.

• My computer cannot detect my USB storage device.

  • The first time you connect your USB storage device to your computer, Windows automatically installs a driver for it. Wait for a while and go to My Computer to check if the USB storage device is detected.
  • Connect your USB storage device to another computer to test if the USB storage device is broken or malfunctions.

• I want to restore or undo changes to my computer’s system settings without affecting my personal files or data.
  You can use Windows® 11 Refresh your PC without affecting your files recovery option to restore or undo changes to your computer’s system settings without affecting your personal data such as documents or photos. To use this recovery option, click Settings > Update & recovery > Recovery from the Start menu, select Refresh your PC without affecting your files, and click Get started.

• The picture on the HDTV is distorted.

  • It is caused by the different resolutions of your monitor and your HDTV. Adjust the screen resolution to fit your HDTV. To change the screen resolution:
  • From the Start menu, click Settings > System > Display.

• My speakers produce no sound.

  • Ensure that you connect your speakers to the Line out port (lime) on the front panel or the rear panel.
  • Check if your speak is connected to an electrical source and turned on.
  • Adjust your speakers’ volume.
  • Ensure that your computer’s system sounds are not Muted.
  • If it is muted, the volume icon is displayed as . To enable the system sounds, click from the Windows notification area, then click .
  • If it is not muted, click and drag the slider to adjust the volume.
  • Connect your speakers to another computer to test if the speakers arer working properly.

• The DVD drive cannot read a disc.

  • Check if the disc is placed with the label side facing up.
  • Check if the disc is centered in the tray, especially for the discs with non-standard size or shape.
  • Check if the disc is scratched or damaged.

• The DVD drive eject button is not responding.

1. From the Start menu, click File Explorer.
2. Right-click , then click Eject from the menu

Power

No power (The power

indicator is off )

| ****

Incorrect power voltage

| •    Set your computer’s power voltage switch to your area’s power requirements.

•    Adjust the voltage settings. Ensure that the power cord is unplugged from the power outlet.

Your computer is not turned on.| Press the power key on the front panel to ensure that your computer is turned on.
Your computer’s power cord is not properly connected.| •    Ensure that the power cord is properly connected.

•    Use other compatible power cord.

PSU (Power supply unit) problems| Contact the ASUS Service Center about installing another PSU on your computer.

Display

No display output after turning the computer on (Black screen)

| ****

The signal cable is not connected to the correct VGA port on your computer.

| •    Connect the signal cable to the correct display port (onboard VGA or discrete VGA port).

•    If you are using a discrete VGA card, connect the signal cable to the discrete VGA port.

Signal cable problems| Try connecting to another monitor.

LAN

Cannot access the Internet

| The LAN cable is not connected.| Connect the LAN cable to your computer.

LAN cable problems

| Ensure the LAN LED is on. If not, try another LAN cable. If it still does not work, contact the ASUS service center.
Your computer is not properly connected to a router or hub.| Ensure that your computer is properly connected to a router or hub.
Network settings| Contact your Internet Service Provider (ISP) for the correct LAN settings.
Problems caused by the anti- virus software| Close the anti-virus software.
Driver problems| Reinstall the LAN driver

Audio

No Audio

| ****

Speaker or headphone is connected to the wrong port.

| •    Refer to your computer’s User Guide for the correct port.

•    Disconnect and reconnect the speaker to your computer.

Speaker or headphone does not work.| Try using another speaker or headphone.

The front and back audio ports do not work.

| Try both the front and back audio ports. If one port failed, check if the port is set to multi-channel.
Driver problems| Reinstall the audio driver

System

System speed is too slow

| Too many programs are running.| Close some of the programs.

Computer virus attack

| •    Use an anti-virus software to scan for viruses and repair your computer.

•    Reinstall the operating system.

The system often hangs or freezes.

| ****

Hard disk drive failure

| •    Send the damaged hard disk drive to ASUS Service Center for servicing.

•    Replace with a new hard disk drive.

Memory module problems

| •    Replace with compatible memory modules.

•    Remove the extra memory modules that you have installed, then try again.

•    Contact the ASUS Service Center for assistance.

There is not enough air ventilation for your computer.| Move your computer to an area with better air flow.
Incompatible softwares are installed.| Reinstall the OS and reinstall compatible softwares.

The system does not boot up

| An expansion card other than a graphics card and a storage device is installed in PCIEX16_1.| ****

Install this expansion card into any other PCIe slot and reboot the system.

CPU

Too noisy right after turning on the computer.

| ****

Your computer is booting up.

| It is normal. The fan runs on its full speed when the computer is powering on. The fan slows down after entering the OS.
The BIOS settings have been changed.| Restore the BIOS to its default settings.

Old BIOS version

| Update the BIOS to the latest version. Visit the ASUS Support site at https:// www.asus.com/supportto download the latest BIOS versions.

Computer is too noisy when in use.

| The CPU fan has been replaced.| Ensure that you are using a compatible or ASUS-recommended CPU fan.
There is not enough air ventilation for the computer.| Ensure that your computer is working in an area with good air flow.

The system temperature is too high.

| •    Update the BIOS.

•    If you know how to reinstall the motherboard, try to clean the inner space of the chassis.

•    Contact the ASUS Service Center for assistance.

If the problem still persists, refer to your Desktop PC’s warranty card and contact the ASUS Service Center. Visit the ASUS Support site at https://www.asus.com/support for the service center information.

Appendix

Working with Windows®

Starting for the first time
When you start your computer for the first time, a series of screens appear to guide you in configuring your Windows® operating system. Follow the onscreen instructions to configure the following basic items:

• Personalize
• Get online
• Settings
• Your account

After configuring the basic items, Windows® proceeds to install your apps and preferred settings. Ensure that your computer is kept powered on during the setup process. Once the setup process is complete, the Desktop appears.
The screenshots in this chapter are for reference only.

Start menu
The Start menu is the main gateway to your computer’s programs, Windows® apps, folders, and settings. You can use the Start menu to do these common activities:

• Start programs or Windows® apps
• Open commonly used programs or Windows® apps
• Adjust computer settings
• Get help with the Windows® operating system
• Turn off your computer
• Log off from Windows® or switch to a different user account

Launching the Start menu
You can launch the Start menu in two ways:

• Position your mouse pointer over the Start icon on your desktop then click it.
• Press the Windows® logo key on your keyboard.

Opening programs from the Start menu
One of the most common uses of the Start menu is opening programs installed on your Computer. You can open programs in two ways:

• Position your mouse pointer over the program then click to launch it.
• Use the arrow keys to browse through the programs. Press to launch it.

Windows® apps
Some Windows® apps require signing in to your Microsoft account before they are fully launched.

Launching Windows® apps from the Start menu
You can launch Windows® apps in two ways:

• Position your mouse pointer over the app then click to launch it.
• Use the arrow keys to browse through the apps. Press to launch an app.

Connecting to wireless networks

• Wi-Fi
  Access emails, surf the Internet, and share applications via social networking sites using your computer’s Wi-Fi connection.

• Connecting Wi-Fi
  Connect your computer to a Wi-Fi network by using the following steps:

1. Click/Tap the Wi-Fi icon from the taskbar to enable Wi-Fi.
2. Select an access point from the list of available Wi-Fi connections.
3. Select Connect to start the network connection.

• Bluetooth
  Use Bluetooth to facilitate wireless data transfers with other Bluetooth- enabled devices.

• Pairing with other Bluetooth-enabled devices
  You need to pair your computer with other Bluetooth-enabled devices to enable data transfers. Connect your devices by using the following steps:

1. Launch Settings from the Start menu.
2. Select Devices > Bluetooth to search for Bluetooth-enabled devices. (for Windows® 10) Select Bluetooth & devices > Add device to search for Bluetooth-enabled devices. (for Windows® 11)
3. Select a device from the list to pair your computer with the device.  

For some Bluetooth-enabled devices, you may be prompted to key in the passcode of your computer.

Connecting to wired networks
You can also connect to wired networks, such as local area networks and broadband Internet connection, using your computer’s LAN port.
Contact your Internet Service Provider (ISP) for details or your network administrator for assistance in setting up your Internet connection.

Turning your computer off
You can turn off your computer by doing either of the following procedures:

• Launch the Start menu, select the power icon then select Shut down to do a normal shutdown. From the log-in screen, select the power icon then select Shut down.
• Press to launch Shut Down Windows. Select Shut down from the dropdown list then select OK. If your computer is unresponsive, press and hold the power button for at least four (4) seconds until your computer turns off.

Putting your computer to the Off mode / the lowest power mode
You can put your computer to the Off mode / the lowest power mode in the following way: Enter Control Panel in the search bar and open it (View by: Category), select Hardware and Sound > Power Options > Choose what the power button does, click Change settings that are currently unavailable, uncheck Turn on fast startup (recommended) and click Save changes.

• Launch the Start menu, select the power icon then select Shut down to do a normal shutdown. From the log-in screen, select the power icon then select Shut down.
• Press to launch Shut Down Windows. Select Shut down from the dropdown list then select OK.
• If your computer is unresponsive, press and hold the power button for at least four (4) seconds until your computer turns off.

Putting your computer to sleep
You can put your computer to Sleep mode in two ways:

• Launch the Start menu, select the power icon then select Sleep to put your computer to sleep. From the log-in screen, select the power icon then select Sleep.
• Press to launch Shut Down Windows. Select Sleep from the drop-down list then select OK.
  You can also put your computer to Sleep mode by pressing the power button once.

References

• Global Take Back Service | Resource Regeneration | Circular Economy | ASUS ESG website, ASUS ESG goal
• ASUS Global
• Official Support | ASUS Global
• Official Support | ASUS Global
• Official Support | ASUS Global
• Official Support | ASUS Global

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