Muskoka 25-1000-001 Electric Firebox Instruction Manual

Muskoka GLF-2507-1
Owner’s Manual

25-1000-001 Electric Firebox

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ELECTRIC FIREBOX
USE AND CARE GUIDE

25-1000-001 / GLF-2505 / GLF-2507

IMPORTANT:
SAVE THESE INSTRUCTIONS.
PLEASE READ THIS MANUAL BEFORE INSTALLING AND USING APPLIANCE
WARNING!
IF THE INFORMATION IN THIS MANUAL IS NOT FOLLOWED EXACTLY, AN ELECTRICAL SHOCK OR FIRE MAY RESULT CAUSING PROPERTY DAMAGE, PERSONAL INJURY OR LOSS OF LIFE.
Retain this manual for future use.

Safety Information

1. Read all instructions before using this heater.
2. This heater is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving this heater. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains at least 3 feet (0.9  meters) from the front of the heater and keep them away from the sides and rear.
3. Extreme caution is necessary when any heater is used by or near children or invalids and whenever the heater is left operating and unattended.
4. Always unplug heater when not in use.
5. Do not operate any heater with a damaged cord or plug or after the heater malfunctions, has been dropped or damaged in any manner. Return heater to authorized service facility for examination, electrical or mechanical adjustment, or repair.
6. Do not use outdoors.
7. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate heater where it may fall into a bathtub or other water container.
8. Do not run power cord under carpeting. Do not cover power cord with throw rugs, runners, or the like. Arrange power cord away from traffic area and where it will not be tripped over.
9. To disconnect heater, turn controls to off, then remove plug from outlet.
10. Connect to properly grounded outlets only.
11. Do not insert or allow foreign objects to enter any ventilation or exhaust openings as this may cause an electric shock or fire, or damage the heater.
12. To prevent a possible fire, do not block firebox air intakes or exhaust in any manner. Do not operate firebox on soft surfaces, like a bed, where openings may become blocked.
13. A heater has hot and arching or sparking parts inside. Do not use in areas where gasoline, paint, or flammable liquids are used or stored.
14. Use this heater only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electrical shock, or injury to persons.
15. Avoid the use of an extension cord because of the risk of overheating the cord and the risk of fire. Extension cords are for temporary use only. If an extension cord must be used, it must be UL/CSA certified, rated at 15A (1875W), 125V maximum with 14 AWG minimum and constructed of two current carrying conductors with ground. A heavy duty extension cord with the shortest length possible for the connection is recommended and must not be longer than 50 ft. (15.2 m). Do not coil or cover the extension cord.
16. This electric fireplace is not designed for “zero” clearance wall and/or cabinet/millwork installations. Accessibility for servicing and maintenance must be possible without disturbing building structures and/or cabinet/millwork finishes.
17. SAVE THESE INSTRUCTIONS

USER INSTRUCTIONS

1. Any repairs to this appliance should be carried out by qualified/authorized service personnel only.

2. Under no circumstances should this appliance be modified. Parts having to be removed for servicing must be replaced with original “OEM” (original equipment manufacturers) parts only.

3. This firebox is to be cleaned with a damp cloth (water) only.
   IMPORTANT: Always unplug the power cord before cleaning the unit. Do not use any abrasive cleaners on the unit.

4. Unplug this firebox when not in use.

5. Remove cardboard support from log set before activating firebox.
   To remove glass panel see “Installing the ember beds”.

GROUNDING INSTRUCTIONS
This heater is for use on 120 volts. The cord has a plug as shown in figure 1A in the diagram. An adapter as shown in figure 1C is available for connecting three-blade grounding-type plugs to two-slot receptacles. The green grounding lug extending from the adapter must be connected to a permanent ground such as a properly grounded outlet box. The adapter should not be used if a three-slot grounded receptacle is available.
( Note: Grounding adapter use prohibited in Canada)

LOCATING YOUR FIREPLACE
When choosing a location for your new fireplace, ensure the general instructions are followed. Also, for best effect install the fireplace out of direct sunlight. It is safe to set the fireplace insert close to non- combustibles.

DO NOT STORE OR USE GASOLINE OR OTHER FLAMMABLE VAPORS OR LIQUIDS IN THE VICINITY OF THIS OR ANY OTHER APPLIANCE.

25-1000-001 SPECIFICATIONS

ELECTRICAL CONNECTION
A 15 Amp, 120 Volt, 60 Hz circuit with a properly grounded outlet is required to operate this appliance. Preferably, the fireplace insert will be on a dedicated circuit as other appliances on the same circuit may cause the circuit breaker to trip or the fuse to blow when the heater is in operation. The unit comes standard with a 6 ft (1.8 m) long 3 wire cord, exiting out the back of the fireplace insert. Plan the installation to avoid the use of an extension cord. If an extension cord must be used, it must be a minimum 14 ga, 3 wire with grounding type plug and connector and rated not less than 1875 watts. The extension cord shall not be more than 50 ft (15.2 m) in length.

WARNING: Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the risk of fire, electrical shock and injury to persons.
WARNING: Do not use this fireplace if any part of it has been under water. Immediately call a qualified service technician to inspect the fireplace and replace any part of the electrical system which has been under water.

REMOTE CONTROL

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
This Class (B) device complies with Part 15 of the FCC Rules and Canadian ICES-003. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. There is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This remote control requires 1 Lithium Coin Cell Battery (size CR2025), which is included.

CAUTION: Changes or modications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

DO NOT mix old and new batteries.
DO NOT use rechargeable silver oxide cell batteries with remote control unit.
DO NOT mix alkaline, standard (Carbon-Zinc), or rechargeable (Nickel-Cadmium) batteries.
DO NOT dispose of batteries in fire. Improper disposal may cause batteries to leak or explode.

WARNING: Never attempt to disassemble or alter the product in any way not instructed by this manual.

BLUETOOTH® CERTIFICATE
Declaration ID D030802
Qualified Design ID 71830

1 Year Warranty

WHAT IS COVERED
The manufacturer warrants that your new electric fireplace is free from manufacturing and material defects for a period of one year from date of purchase, subject to the following conditions and limitations.
This electric fireplace must be installed and operated at all times in accordance with the instructions furnished with the product. Any alteration, willful abuse, accident, or misuse of the product shall nullify this warranty. This warranty is non-transferrable, and is made to the original owner, provided that the purchase was made through an authorized supplier of the manufacturer.This warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship, provided that such part(s) have been subjected to normal conditions of use and service, after said defect is confirmed by the manufacturer’s inspection. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s).

WHAT IS NOT COVERED
Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s), repair, replacement, or otherwise of same, will not be covered by this warranty, nor shall the manufacturer assume responsibility for same. Further, the manufacturer will not be responsible for any incidental, indirect, or consequential damages, except as provided by law.
All other warranties – expressed or implied – with respect to the product, its components and accessories, or any obligations/liabilities on the part of the manufacturer are hereby expressly excluded. The manufacturer neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this product. The warranties as outlined within this document do not apply to nonmanufacturer accessories used in conjunction with the installation of this product.
This warranty does not cover the light bulb(s) included with the fireplace.
This warranty is void if: the fireplace has been operated in atmospheres contaminated by chlorine, fluorine, or other damaging chemicals; the fireplace is subjected to prolonged periods of dampness or condensation; the fireplace is altered, willfully abused, damaged by accident, or misused in any way.
Make sure you have your warranty, your sales receipt, and the model/serial number of your product.

DO NOT ATTEMPT TO DO ANY SERVICE WORK YOURSELF. PLEASE CONTACT CUSTOMER SERVICE AT:

1-866-253-0447 Monday to Thursday from 8:30AM to 5:00PM (EST),
Friday from 8:30AM to 4:00PM (EST)
Web: www.greenwayhp.com
Email: support@greenwayhp.com
Canada: 400 Southgate Dr., Guelph, Ontario, Canada, N1G 4P5
USA: 6440 W. Howard Street, Niles, Illinois U.S.A. 60714

Pre-Installation

PLANNING INSTALLATION
To avoid scratching the finish, assemble the product on a soft, non-abrasive surface, such as carpet or cardboard.
Assembly of this product may require more than one person.

TOOLS REQUIRED

|
---|---
Safety Goggles| Phillips screwdriver

HARWARE INCLUDED
Note: Hardware not shown to actual size.

PACKAGE CONTENTS

Installation

INSTALLING THE EMBER BEDS
You will need one phillips head screwdriver and remove the 3 ember beds from the carton to complete the following instructions:

1. Remove the 2 screws on the left and right sides of the firebox that hold the glass front in place. Carefully remove the glass front.
2. Arrange the ember beds (acrylic crystals or log set) along the inset window ledge at the front of the electric firebox
3. Replace the glass front. Line up the holes on the front with the holes on the firebox and insert and tighten 2 screws to hold the glass front in place.

MANTEL INSTALLATION

1. Place the assembled mantel near a 15-amp, 120-volt grounded electric outlet.
2. Place the insert directly in front of the mantel opening.
3. Carefully lift the insert through the center opening in the front of the fireplace. The bottom of the insert has two foam rubber strips to prevent scratching of the hearth base. Slide the insert back through the opening until the metal trim makes contact with the front of the mantel.
4. Install the mounting brackets provided with the insert in the pre-drilled holes on the bottom of the insert (see Figure 2).
5. Carefully position mantel with installed fireplace against wall.
6. Plug the power cord into the 15-amp, 120-volt outlet.

CAUTION: Make sure that the unit is installed so that the power cord is not compressed against or caught on the unit or the mantel and that it has an unobstructed path to the grounded outlet.

Operation

The fireplace control functions can be accessed in two (2) ways:

1. Using the touchpad control panel, located in the upper right-hand corner of the fireplace.
2. Using the multifunction remote control.

The fireplace features conveniently separate controls for flame effect and for heater control. This allows you to operate the unit in two (2) different modes:

1. As a full-featured fireplace – both flame effect and heater are on.This mode allows you to enjoy the look of the fire along with the heat output of a heater.
2. As a visual effect – only the flame effect is on, the heater is off. We recommend this mode for warm weather application, when you want the ambiance of a fire, without any heat output.

REMOTE CONTROL INFORMATION
The infrared remote control relies on a line of sight and must be pointed at the flame/screen of the fireplace to work. The remote control unit has the controls required to turn ON/OFF both the main power and the heater. If you prefer, use the touchpad control on the fireplace unit itself.The layout of the buttons on touchpads and remote control unit can be seen in Figures 3 and 4, respectively.

1. Plug your fireplace into a 15-amp, 120-volt power outlet.
2. Turn the power on. Flame will show on the back screen of the fireplace.
3. Remove plastic tab from inside battery compartment to activate remote control.
4. Point the remote control directly at the fireplace flame/screen and use the buttons to operate the fireplace.

The plastic tab inside the battery compartment MUST be removed before the remote control will operate.

1. MAIN POWER BUTTON
   This button supplies power to all the functions of the fireplace. The Main Power button must be in the ON position, either from the remote or on the touch pad for the functions to work.

2. FLAME BRIGHTNESS CONTROL
   This button controls the brightness of the flame effect with settings at High(C3), Medium(C2), and Low(C1). When first turned on, the flame will come on at the highest setting. The log set will remember the last flame setting used, unless power to the unit has been interrupted. Each time the flame button is pressed, the flame brightness increases. The only way to turn off the flame effect completely is to turn off the main power button.

3. HEATER BUTTON
   Heater on / off. There are 2 operation modes:
   OFF is to turn off the heater. ON is to turn on the heater.

4. TEMPERATURE ADJUSTMENT BUTTON
   This button displays F(Fahrenheit) or C(Celsius) depending on how the temperature mode is set.
   When the temperature unit is set as ‘F”, the temperature scope is as follows:
   “F” =Fahrenheit temperature 86°F, 84°F, 82°F, 80°F, 78°F, 76°F, 74°F, 72°F, 70°F, 68°F, 66°F, 64°F, 62°F.
   “C” =Celsius temperature 30°C, 29°C, 28°C, 27°C, 26°C, 25°C, 24°C, 23°C, 22°C, 21.C, 20°C, 19°C, 18°C, 17°C.

5. TIMER BUTTON
   This button controls the timer ON/OFF and 8-time setting from 1H to 8H. When the Timer is first turned on, it will come on at the shortest time setting (1H). Each time the Timer button is pressed, the time increases 1 hour, up to the longest setting (8 hours). Once the set time expires, all fireplace functions will be automatically turned off.

6. EMBER BED COLOR
   Pressing the ember bed control button once lights the ember bed. Continue to press the ember bed control button to cycle through different colors of the ember bed.
   E1 :Orange E2 :Blue E3: Orange mixed with Blue E4: equals to 3 colors,E1,E2,E3 will cycle each 5 seconds.

7. FLAME COLOR
   Pressing the flame control button once turns flames on.
   Continue to press the flame control button to cycle through different colors of the flame. Reference the table for more information. BUTTON PRESS| FLAME COLOR| DISPLAY
   ---|---|---
   1| Orange| A1
   2| Blue| A2
   3| Orange & Blue| A3
   4| Color Rotation| A4

8. FAHRENHEIT/CELSIUS DISPLAY
   This button displays F (Fahrenheit) or C (Celsius) depending on how the temperature mode is set. When the fireplace is first turned on, the Fahrenheit (F) temperature will be displayed. To switch from Fahrenheit to Celsius, or vise-versa, when HEATER is ON, hold HEATER CONTROL button for 10 seconds. The fireplace will remember the last temperature mode setting, and in later use, the display will start at that setting, unless power to the unit has been interrupted.

9. TEMPERATURE/TIMER DISPLAY
   This LED display shows the set point for the temperature and timer functions. When either of these functions is activated, the display reflects the set point for five seconds and then fades to black. Any change in the set point of the temperature or timer will reactivate the display, which again fades after five seconds.

HEATER LOCKING FUNCTION
when fireplace is ON, press POWER button for 10 seconds, the HEATER will be locked and the HEATER button on control panel as well as on remote control will be disabled, the purpose of this design is to avoid any mistake that consumer turns on heater on summer, and before the heater being locked, the logset LED will flash 6 times. To un-lock the heater, that needs to press power button for 10 seconds, and before the heater un-locked the logset LED will flash for 6 times

BLUETOOTH™ REMOTE APP INSTALLATION INSTRUCTIONS
The following instructions will guide you through the steps necessary to download and install the free Bluetooth™ mobile remote control app. Note that the mobile remote control app is only available on the Android and Apple platforms. Please read through all the instructions first before continuing your app installation.

1. DOWNLOAD THE APP FROM YOUR MOBILE PLATFORM APP STORE
   Search for “BluetoothFireplace” and download our free Bluetooth™ enabled remote app within your mobile device’s preferred app store.

2. BE SURE TO ACTIVATE BLUETOOTH™ ON YOUR PHONE
   Open your “settings” on your phone and select Bluetooth™. Tap to activate Bluetooth™ connectivity on your phone.

3. TURN ON YOUR FIREBOX
   Press the main power button (1) on the firebox touchscreen control panel to activate the firebox.

4. TURN ON YOUR MOBILE APP
   Tap the remote app icon on your mobile device to activate the app.

5. ESTABLISH A CONNECTION TO THE FIREBOX
   Tap the icon to access the app settings. Tap the <Bluetooth™> menu to access the Bluetooth™ connection screen. The mobile device will automatically detect the Bluetooth™ enabled firebox in your immediate vicinity.

6. VERIFY THE CONNECTION TO THE FIREBOX
   Tap to verfiy the connection between your mobile device and the firebox. This will allow your mobile device to automatically reconnect to your firebox in the future – even if the remote app has been previously deactivated.

YOUR REMOTE APP IS NOW CONNECTED TO THE FIREBOX

The following instructions iluustrate the operation of the mobile remopte control app once it has been installed on your mobile device. If the app has not yet been installed please read through and follow the instructions on the previous page.

If at any point you’d like to see the tutorial screens in the app – simply tap the question mark icon in the upper left hand corner of the screen.

1. ACTIVATE THE APP
   Tap the app icon on your mobile device to activate the app.

2. ACTIVATE THE FIREBOX
   Tap the power icon in the upper right hand corner to activate the firebox. The heat, flame and ember bed images displayed reflect the selected settings on the firebox in your room.

3. COLOR CHANGING EFFECTS
   Tap the flame and ember bed images or their icons along the bottom to change their color settings. Choose from Orange, Blue, Orange and Blue and Color Rotation. The images change to reflect the settings on made to the firebox.

4. FLAME BRIGHTNESS SETTINGS
   Tap the lightbulb icon in the upper right hand side to change the flame brightness settings. Choose from high, medium, and low brightness. The flame image’s height reflects the change to the brightness settings.

5. HEAT SETTINGS (HEAT-OFF)
   Heat-off is the default when firebox is first activated, the heat is in the status of off, the heat vent shown in the upper left hand side won’t illuminate to show there is no heat output.

6. HEAT SETTINGS (HEAT-ON)
   Heat is in the state of on, the heat vent shown in the upper left hand side will fully illuminate to show there is heat output.

7. THERMOSTAT CONTROL
   Tap the thermometer icon to reveal the thermostat indicator. Tap the icon to increase/decrease the thermostat settings. The heat display will change to display the selected temperature. When the thermometer icon is released, the icon and the digital display will return to their original position To change the display from ˚F to ˚C, simply tap and hold the thermostat icon for 5 seconds.

8. TIMER CONTROL
   Tap the stopwatch icon to reveal the timer indicator. Tap the icon to increase the timer settings. When the icon is released, the icon and the digital display will return to their original positions.

9. ADJUST THE APP SETTINGS
   Tap the gear icon to access the app settings screen. Note – The Child Safety Lock icon is only visible next to the settings icon when the safety lock has been engaged.

10. MAIN SETTINGS SCREEN
    From this screen you can connect the app to the Bluetooth™ activated firebox, engage the no-heat-child safety lock, and adjust the app’s language settings.

11. BLUETOOTH SCREEN
    As indicated in the previous pages in this manual – From this screen you can connect the app to the bluetooth activated firebox, simply activate the firebox’s bluetooth pairing mode and tap the firebox when it appears in the “devices” list.

12. CHILD SAFETY LOCK FEATURE
    From this screen you can engage the child safety lock to prevent the heater from being activated or the internet being accessed without first entering a 4 digit code. When activated a red lock is visible from the main screen next to the settings icon. To activate the lock enter any 4 digit code of your choice. The app will remeber this code until the next time you enter it to deactivate the child lock function.

13. LANGUAGES
    From this screen you can switch between the app’s available languages (English, French, and Spanish).

14. SHOP ONLINE
    Tap the shopping cart icon in the upper right hand side of the main screen.
    When NOT in child lock mode) the user’s mobile device will direct the preferred web browsing app to the GHP Group inc. online store landing page.

15. THE “WHAT’S NEW” BAR
    Swipe up from the bottom to reveal the what’s new bar. It shows links to the latest products, blog posts, twitter feed, and our other social media connections / promotional items.

Maintenance

DANGER: Disconnect power before servicing.
WARNING: Any electrical re-wiring of this appliance must be done by a qualified electrician. This wiring must be done in accordance with local codes and/or in Canada with the current CSA C22.1
Canadian Electrical Code, and for US installations, the National Electrical Code ANSI/NFPA NO 70.
WARNING: If repairing or replacing any electrical component or wiring, the original wire routing, color coding and securing locations must be followed.

GLASS INFORMATION

1. Under no circumstances should this product be operated with a broken or chipped glass panel.
2. Do not strike or slam the glass.
3. Do not use abrasive cleansers to clean the glass. Make sure the glass is cool to the touch.
4. This product uses tempered glass. Replacement of the glass supplied by the manufacturer should be done by qualified/authorized service personnel only.

MAINTENANCE OF MOTORS

1. Always disconnect the appliance from the main power supply and allow it to cool before any servicing operation.
2. The motors used on the fan heater and flame blower are pre-lubricated for extended bearing life and require no further lubrication. However, periodic cleaning/vacuuming of the appliance around the air intake and exhaust, as well as the fan heater is reccomended. For heavy or continous use, periodic cleaning must be done more frequently. If the heater blows alternating cold and warm air, check the fan for free movement and for debris restricting air flow. If the fan does not move freely, the unit be turned off and fan replaced immiediately in order to prevent further damage to the unit.

BATTERY REPLACEMENT
Please dispose of the used battery per municipal or provincial/state law.
Battery Replacement Procedure: (Size CR2025)

THIS PRODUCT CONTAINS BATTERIES. IF SWALLOWED, IT COULD CAUSE SEVERE INJURY OR DEATH IN JUST 2 HOURS. SEEK MEDICAL ATTENTION IMMEDIATELY.

Care and Cleaning

1. Always turn the heater OFF and unplug the power cord from the outlet before cleaning.
2. Cleaning of the control panel, located in the upper right-hand corner of the fireplace, is to be done only using a soft cloth, slightly dampened in water (if needed, a small amount of dish soap can be added to the water) and dried using a clean, dry soft cloth. Cleaning of the screen diffuser is to be done using only water and lint free cloth. DO NOT use any abrasive on the controls or the diffusing screen.

Circuit Diagram

DANGER: Disconnect power before servicing.

Troubleshooting

A circuit breaker is tripped or a fuse blown.
The ON/OFF switch is defective.
There is loose wiring.| Make sure the fireplace is plugged in to a standard 120V outlet.
Check additional appliances on the circuit; ideally the fireplace should be on a dedicated 15-amp circuit.
Call customer service.
Call customer service.
The power light is ON but the flame
effect is not visible.| The fireplace is not operating correctly.
The LED strip is not functioning.
Loose wiring| Refer to the operating instructions.
Call customer service.
Call customer service.
The heater is not operating.| Incorrect operation.
The heater switch is defective.
The heater assembly is defective.
There is loose wiring.
The vents are dirty or clogged.| Refer to the operating instructions.
Call customer service.
Call customer service.
Call customer service.
Unplug the unit. Clear the vent area of dust and debris. Wait ten minutes, plug the unit in again and turn on the heater
There is excessive noise when the heater is operating.| Dirty or clogged blower.
The heater assembly is defective.| Refer to Maintenance of Motors in Care and Maintenance.
Call customer service.
The power light is ON but the ember bed flame is not flickering.| The LED strip is not functioning.
Loose wiring.| Call customer service.
Call customer service.
There is excessive noise when the flame is ON but the heater is OFF.| The rotating flame reflector shaft rubbing against the housing.
The flame reflector shaft motor is defective.| Open the back of the firebox and reposition the flame reflector shaft. Turn off the unit prior to servicing.
Call customer service.

Service Parts

Muskoka® is a registered trademark of GHP Group ULC.
1-866-253-0447 • www.greenwayhp.com

References

• aide.La
• Equipo
• Repair Your Grill: Shop Replacement Parts for 24,880 Models
• Muskoka Fireplace Parts - Select From 45 Models

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