User’s  Guide
SCR 60AX
Security Router
Local GUI

2AU6R03993 Security Router

Default Login Details

Version 0.99 Edition 1, 11/2023

Copyright © 2023 Zyxel and/or its affiliates. All Rights Reserved.

IMPORTANT!
READCAREFULLYBEFOREUSE.
KEEPTHISGUIDEFORFUTUREREFERENCE.
Screenshots and graphics in this book may differ slightly from your product due to differences in your product firmware or your app version. Every effort has been made to ensure that the information in this manual is accurate.
Note: The version number on the cover page refers to the Zyxel Device’s latest firmware version to which this User’s Guide applies.
Related Documentation
Note: This guide is for troubleshooting when your Zyxel Device cannot connect to NCC.

• Quick Start Guide
  The Quick Start Guide contains information on setting up your Zyxel Device using the Zyxel Nebula Mobile app.

• More Information

Go to https://community.zyxel.com/en for product discussions.
Go to support.zyxel.com to find other information on the Zyxel Device.http://www.zyxel.com/support/support_landing.shtml
Part I
Local GUI User’s Guide

CHAPTER 1  **

**Get to Know Your Zyxel Device

1.1 Overview
Your Zyxel Device is a Secure Cloud-managed Router that is controlled using the Zyxel NCC (Nebula Control Center). NCC is a cloud-based network management system that allows you to remotely manage and monitor your Zyxel Device. You need to create a myZyxel account to log into the NCC for management first. You can access the NCC through the NCC web portal using a web browser on your computer or the Nebula Mobile app on your smartphone.
When your Zyxel Device cannot connect to NCC, see Chapter 3 on page 13 on using the Local GUI Web Configurator to configure the Zyxel Device’s WAN settings.
1.1.1 Nebula Management
The Zyxel Device is managed and provisioned by the NCC (Nebula Control Center) when:

• It is connected to NCC
• It has been registered on NCC

Table 1 Management Methods

To set up a Zyxel Device, you need to:

• Connect the Zyxel Device to a broadband modem or router that is connected to the Internet.
• Install the Zyxel Nebula Mobile app and turn on WiFi on your smartphone to pair with your Zyxel Make sure your smartphone also has Internet access.
• Use the Zyxel Nebula Mobile app to set up the Zyxel Device and manage your Zyxel

To install the app:

• Scan the QR code on the box
• Click the downlink on the QSG.

1.2 Features
The Zyxel Device is a router that supports (but is not limited to) the following features:
Table 2 Features

Threat Management that protects against ransomware, blocking ads/intrusion/exploits/dark web/VPN proxy, and stopping mail fraud, phishing.| YES
Guest VLAN| YES
Firewall| YES
Country Restriction| YES
IPSec VPN| YES
Content Filtering and Application Control| YES

See the Quick Start Guide for how to do the hardware installation, mounting, and Internet setup.
1.2.1 Dual-Band WiFi
The Zyxel Device supports dual-band 2.4 GHz and 5 GHz WiFi. IEEE 80211a/b/g/n/ac/ax compliant clients, such as notebooks, tablets, and smartphones can wirelessly connect to the Zyxel Device to access network resources. WiFi clients can use the 2.4 GHz band for regular Internet surfing and downloading while using the 5 GHz band for time sensitive traffic like high-definition video, music, and gaming.

1.2.2 WiFi 6 Introduction
The Zyxel Device supports WiFi 6 standards and brings the following features for WiFi 6 compatible client devices.
WiFi 6 (IEEE 802.11ax)
WiFi 6 is a WiFi standard that supports both 2.4 GHz and 5 GHz frequency bands and brings the following major improvements:
Higher Data Transmission Speed
WiFi 6 provides faster transmission data rate than the previous WiFi standards with the following features:

• 1024-QAM (Quadrature Amplitude Modulation) – enhances the data capacity of each transmission Unit.
• 160 MHz Channel Bandwidth – extends the supported channel bandwidth to 160 MHz, providing higher data throughput.

Enhanced Air Time Utilization
WiFi 6 increases transmission performance in high-density environments that have multiple client devices with the following features:

• OFDMA (Orthogonal Frequency-Division Multiple Access) – divides channels into sub-channels that enables multiple transmissions in a single channel.
• BSS Coloring – tags traffic by BSS (Basic Service Set) and identifies traffic from overlapping BSSs. The AP can ignore traffic of unrelated BSSs and transmit data when a channel is occupied.
• MU-MIMO (Multiple User-Multiple Input Multiple Output) – enables multiple users to connect to the AP and download/upload traffic simultaneously.

Extended Signal Range
Beamforming – forms the radiating signals into one direction. This enhances the signal strength and extends the signal transmission range.
Extended Battery Life
TWT (Target Wake Time) – The AP negotiates with client devices so client devices only wakes up and communicates with the AP in specific periods. This conserves client devices battery life.

CHAPTER 2 Hardware

Hardware Connections

1. Use the included power cable to connect the Zyxel Device’s power port to a power outlet.
2. Connect the Internet port of the Zyxel Device to a broadband modem or router that is connected to the Internet.

2.1.1 Desk Placement
You may place your Zyxel Device on a desk, table, shelf, and so on.
Attach the bottom of the Zyxel Device to the magnetic stand. Then, place the Zyxel Device on a desk, table, shelf, and so on. ****

2.2 Reset Button
If you need to return the Zyxel Device to its default settings, use the RESET button on the rear panel. 2.2.1 Reset the Zyxel Device Back to Factory Default Settings
For a factory reset, press the RESET button for at least 8 seconds.
2.3 LED Light
Look at the LED behavior to determine the status of the Zyxel Devices. See Table 3 on page 12 for more information.

The following are the LED descriptions for your Zyxel Device.
Table 3 SCR 60AX LED Descriptions

The Zyxel Device is booting up.
Green
| Amber| Slow blinking between amber and green (1 second interval).| The Zyxel Device is setting up a connection with NCC.
Green
| Green| Slow Blinking (1 second interval)| •  The Zyxel Device is not registered with NCC.
•  The Zyxel Device – Extender pairing has failed or the Zyxel Device – Extender has disconnected.
Fast Blinking (300 milliseconds interval).| The Zyxel Device – Extender pairing is in progress.
| Green| Steady On| • The Zyxel Device is connected to NCC, and WiFi clients are connected to the Zyxel Device.
• The Zyxel Device – Extender pairing has succeeded.
• The power is on.
| Blue| Slow Blinking (1 second interval)| The Zyxel Device is connected to NCC, but no WiFi clients are connected to the Zyxel Device.
| Red| Fast Blinking (50 milliseconds interval)| The Zyxel Device is undergoing firmware upgrade.

CHAPTER 3 Dashboard

3.1 Overview
This chapter describes how to access the Zyxel Device Local GUI Web Configurator and provides an overview of its screens.
The Local GUI Web Configurator is an HTML-based management interface that allows you to manage and set up basic settings for your Zyxel Device.
Use a browser that supports HTML5, such Microsoft Edge, Mozilla Firefox, or Google Chrome. The recommended screen resolution is 1024 by 768 pixels.
In order to use the Local GUI Web Configurator you need to allow web browser pop-up windows from your device.
Note: Use the Local GUI Web Configurator for troubleshooting when your Zyxel Device cannot connect to Nebula.
3.2 Accessing the Local GUI Web Configurator

1. Make sure your Zyxel Device hardware is properly connected (refer to the Quick Start Guide).

2. Make sure your computer has an IP address in the same subnet as the Zyxel Device.

3. Launch your web browser.

4. Then click Login.Enter “https://192.168.168.1” in the browser’s address bar. The following screen appears. Select the language you prefer (upper right). Click Login to log in to the Local GUI Web Configurator.

5. On the displayed login screen, enter the default user name admin and password.
   If you are in Cloud management mode, use the Local credentials Password to log in to the cloud mode – local The Local credentials Password can be found in Site-wide > General settings > Device configuration : Local credentials : Password in the NCC portal.
   If you are in standalone management mode, use the default password on the Zyxel Device

6. Then click Login.

7. The Zyxel Device Overview screen displays allowing you to monitor your Zyxel Device. It shows if the Zyxel Device is online and connected to NCC, and basic system information.

3.3 Device Information
Use this screen to view the basic system information of the Zyxel Device.

The following table describes the labels shown on the System Info screen.
Table 4 Device Info: Detailed Information

identification.
Serial Number| This is the serial number of the Zyxel Device.
MAC Address| This is the WiFi adapter MAC (Media Access Control) address of the WiFi interface.
Firmware Version| This is the current version of the firmware inside the Zyxel Device.
System Uptime| This displays how long the Zyxel Device has been running since it last started up. The Zyxel Device starts up when you plug it in, when you restart it, or when you reset it.
2.4G Channel Information| This field displays the channel number the Zyxel Device is using and its output power in the 2.4 GHz spectrum. This shows Not activated if the wireless LAN is disabled.
5G Channel Information| This field displays the channel number the Zyxel Device is using and its output power in the 5 GHz spectrum. This shows Not activated if the wireless LAN is disabled.

CHAPTER 4 Configuration

4.1 WAN Setting
The WAN Setting screen allows you to configure basic settings for your WAN port.
Note: Use this screen to fix your Zyxel Device’s connection problem with NCC.

The following table describes the labels shown on the WAN Setting screen.
Table 5 WAN Setting

A WAN interface VLAN ID is a tag that adds to incoming untagged frames received on a port so that the frames are forwarded to the VLAN group that the tag defines.
Public IP| Select DHCP if the WAN interface gets its IP address from a DHCP server. Select Static IP if you want to assign a static IP address to the WAN interface.
Select PPPoE if your WAN interface is getting Internet connection from a PPPoE server.
Select PPPoE with Static IP if you want to assign a static IP address to the WAN interface and your WAN interface is getting Internet connection from a PPPoE server.
IP Address| When you select DHCP as the Public IP , this field shows the IP address assigned by a DHCP server to the WAN interface.
When you select Static IP or PPPoE with Static IP as the Public IP , enter the static public IP address for your Zyxel Device
DHCP Option 60| Select this and enter the device identify you want the Zyxel Device to add in the DHCP discovery packets that go to the DHCP server.
MTU| Enter the MTU (Maximum Transfer Unit) size for traffic through the connection.
Recover Status| The Zyxel Device will restore the last valid WAN settings if it fails to connect to Nebula after you change the WAN settings.
This field displays Lastgood Configuration if the Zyxel Device has restored the last valid WAN settings, otherwise, it shows N/A.
---|---
Subnet Mask| Enter the subnet mask for this WAN connection’s IP address.
Default Gateway| Enter the IP address of the router through which this WAN connection will send traffic.
First DNS Server| Enter the first DNS server address assigned by the ISP.
The Domain Name System (DNS) maps a domain name to an IP address and vice versa. The DNS server is extremely important because without it, you must know the IP address of a computer before you can access it. The Zyxel Device uses these (in the order you specify here) to resolve domain names for VPN, DDNS and the time server.
Username| Enter the user name given to you by your ISP. You can use alphanumeric and -_@$./ characters. It can be up to 31 characters long.
Password / Retype Password| Enter the password associated with the user name above. Use up to 64 ASCII characters except the [] and ?.
Connection Test| Click this to test if the Zyxel Device can access the Internet successfully.
Cancel| Click Cancel to exit this screen without saving.
Apply| Click Apply to save your changes back to the Zyxel Device.

CHAPTER 5 Maintenance

5.1 What You Can Do in this Chapter

• The Diagnostics screen (Section 2 on page 17) generates a file containing the Zyxel Device’s configuration and diagnostic information if you need to provide it to customer support during troubleshooting.
• The Log > View Log screen (Section 3 on page 17) displays the Zyxel Device’s current log messages when it is disconnected from the NCC.

5.3 View Log
Log messages are stored in two separate logs, one for regular log messages and one for debugging messages. In the regular log, you can look at all the log messages by selecting All Logs , or you can select a specific category of log messages (for example, user). You can also look at the debugging log by selecting Debug Log. All debugging messages have the same priority.
Click Maintenance > View Log to open this screen.
Note: When a log reaches the maximum number of log messages, new log messages automatically overwrite existing log messages, starting with the oldest existing log message first.
Events that generate an alert (as well as a log message) display in red. Regular logs display in black. Click a column’s heading cell to sort the table entries by that column’s criteria. Click the heading cell again to reverse the sort order.
The Web Configurator saves the filter settings once you click Search. If you leave the View Log screen and return to it later, the last filter settings would still apply.

The following table describes the labels in this screen.
Table 6 Maintenance > Log > View Log

LABEL|

DESCRIPTION

---|---
Show Filter / Hide Filter| Click this button to show or hide the filter settings.
The Priority, Source Address, Destination Address, Source Interface, Destination Interface, Protocol, Keyword, and Search fields are only available if the filter settings are shown.
Display| Select the category of log message(s) you want to view. You can also view All Logs at one time, or you can view the Debug Log.
Priority| This displays when you show the filter. Select the priority of log messages to display. The log displays the log messages with this priority or higher. Choices are: any, emerg, alert, crit, error, warn, notice, and info, from highest priority to lowest priority. This field is read-only if the Category is Debug Log.
Source Address| This displays when you show the filter. Type the source IP address of the incoming packet that generated the log message. Do not include the port in this filter.
Destination Address| This displays when you show the filter. Type the IP address of the destination of the incoming packet when the log message was generated. Do not include the port in this filter.
Source Interface| This displays when you show the filter. Select the source interface of the packet that generated the log message.
Destination Interface| This displays when you show the filter. Select the destination interface of the packet that generated the log message.
Protocol| This displays when you show the filter. Select a service protocol whose log messages you would like to see.
Keyword| This displays when you show the filter. Type a keyword to look for in the Message, Source, Destination and Note fields. If a match is found in any field, the log message is displayed. You can use up to 63 alphanumeric characters and the underscore, as well as punctuation marks ()’ ,:;?! +-*/=

$% @ ; the period, double quotes, and brackets are not allowed.

Search| This displays when you show the filter. Click this button to update the log using the current filter settings.
Refresh| Click this to update the list of logs.
Clear Log| Click this button to clear the whole log, regardless of what is currently displayed on the screen.

| This field is a sequential value, and it is not associated with a specific

log message.
Time| This field displays the time the log message was recorded.
Priority| This field displays the priority of the log message. It has the same range of values as the Priorityfield above.
Category| This field displays the log that generated the log message. It is the same value used in the Display and (other) Category fields.
Message| This field displays the reason the log message was generated. The text “[count= x ]”, where x is a number, appears at the end of the Message field if log consolidation is turned on and multiple entries were aggregated to generate into this one.
Source| This field displays the source IP address and the port number in the event that generated the log message.
Source Interface| This field displays the source interface of the packet that generated the log message.
Destination| This field displays the destination IP address and the port number of the event that generated the log message.
Destination Interface| This field displays the destination interface of the packet that generated the log message.
Protocol| This field displays the service protocol in the event that generated the log message.
Note| This field displays any additional information about the log message.

Part II
Troubleshooting and Appendices

CHAPTER 6 Troubleshooting

6.1 Overview
This chapter offers some suggestions to solve problems you might encounter. The potential problems are divided into the following categories.
6.2 NCC Access
I cannot access the NCC portal.

• Check that you are using the correct URL:
  • Zyxel Device: https://nebula.zyxel.com/
• Make sure your computer’s Ethernet card is installed and functioning property.
• Check that you have Internet In your computer, click Start , (All) Programs , Accessories and then Command Prompt. In the Command Prompt window, enter ‘ping’ followed by a website such as ‘zyxel.com’. If you get a reply, try to ping ‘nebula.zyxel.com’.
• Make sure you are using the correct web browser that supports View the browser in full screen mode to display the NCC portal properly. Browsers supported are:
  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Safari

I cannot log into the NCC portal.
Open your web browser and go to https://nebula.zyxel.com. Sign in with the correct email and password. Click Sign Up if you do not have a myZyxel account and create an account.
I cannot access the Zyxel Device that I have registered in NCC.

• Check if the TCP/UDP port is blocked by your network’s firewall rule or Click Help > Support tools > Firewall information in NCC to view information required for firewall rules to allow management traffic between NCC and Zyxel Devices on your sites.
• Check the Zyxel Device’s hardware connections, and make sure the LEDs are behaving as See the Quick Start Guide.
• Make sure the Zyxel Device is connected to the Internet.
• Check if the WAN IP address is configured on the Zyxel Device.
• Check if the Zyxel Device can access the NCC server’s domain through SSH and enter ‘nslookup nebula.zyxel.com’. If the Zyxel Device shows ‘unknown host’, check your DNS server setting or use ‘8.8.8.8’ as the DNS server on the Zyxel Device.
• The Zyxel Device will apply the site-wide password after getting online on Check the login credential by going to Site-wide > General settings > Device configuration : Local credentials in NCC.

I cannot see my Zyxel Device in the NCC Dashboard or the corresponding Zyxel Device monitor page.

• Make sure that your Zyxel Device can connect to NCC by checking your network’s firewall/security settings. The following ports must be allowed:
• TCP: 22, 443, 4335 and 6667
• UDP: 123

Note: Go to Help > Support tools > Firewall information in NCC to find the latest port information.

• Make sure that you have registered your Zyxel Device with NCC.
• Make sure that you have created an organization and site and add the Zyxel Device to the site.

6.3 Power, Hardware Connections, and LEDs
The Zyxel Device does not turn on. None of the LEDs turn on.

• Make sure you are using the power adapter or cord included with the Zyxel  Device.
• Make sure the power adapter or cord is connected to the Zyxel Device and plugged in to an appropriate power Make sure the power source is turned on.
• Disconnect and re-connect the power adapter or cord to the Zyxel Device.
• If the problem continues, contact the vendor.

One of the LEDs does not behave as expected.

• Make sure you understand the normal behavior of the LED.
• Check the hardware connections. See the Quick Start Guide.
• Inspect your cables for Contact the vendor to replace any damaged cables.
• Disconnect and re-connect the power adapter or cord to the Zyxel Device.
• If the problem continues, contact the vendor.

6.4 Zyxel Device Access and Login
**** I do not know the IP address of my Zyxel Device.

• The default IP address of the Zyxel Device is http://192.168.168.1.
•  If you changed the IP address and have forgotten it, you might get the IP address of the Zyxel Device by looking up the IP address of the default gateway for your computer. To do this in most Windows computers, click Start > Run, enter cmd, and then enter Ipconfig. The IP address of the Default Gateway might be the IP address of the Zyxel Device (it depends on the network), so enter this IP address in your Internet browser.
• If your Zyxel Device is a DHCP client, you can find your IP address from the DHCP server. This information is only available from the DHCP server which allocates IP addresses on your network. Find this information directly from the DHCP server or contact your system administrator for more information.
• Reset your Zyxel Device to change all settings back to their default. This means your current settings are lost. See Section 6.6 on page 25 in the Troubleshooting for information on resetting your Zyxel Device.

I cannot see or access the Login screen of the Local GUI Web Configurator.

• Make sure you are using the correct IP address.
• The default IP address of the Zyxel Device is http://192.168.168.1.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I do not know the IP address of my Zyxel Device.
• Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide.
• Make sure your computer is in the same subnet as the Zyxel Device. (If you know that there are routers between your computer and the Zyxel Device, skip this step.)
• Reset the device to its factory defaults, and try to access the Zyxel Device with the default IP address. See Section 2.2 on page 10.
• If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions.

Advanced Suggestions

•  Try to access the Zyxel Device using another service, such as Telnet. If you can access the Zyxel Device, check the remote management settings and firewall rules to find out why the Zyxel Device does not respond to HTTP.
• If your computer is connected to the WAN port or is connected wirelessly, use a computer that is connected to a LAN/ETHERNET port.

I can see the Login screen, but I cannot log in to the Zyxel Device.

• This can happen when you fail to log out properly from your last session. Try logging in again after 5 minutes.
• Disconnect and re-connect the power adapter or cord to the Zyxel Device.
• If this does not work, you have to reset the device to its factory defaults. See Section 6.6 on page 25.

6.5 Internet Access
I cannot access the Internet.

• Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide.
• Make sure the WAN port is connected to a broadband modem or router with Internet access. Your computer and the Zyxel Device should be in the same subnet.
• Make sure you entered your ISP account information correctly in the WAN screen. These fields are case-sensitive, so make sure [Caps Lock] is not on.
• If you are trying to access the Internet wirelessly, make sure the WiFi settings in the WiFi client are the same as the settings in the AP.
• Disconnect all the cables from your Zyxel Device, and follow the directions in the Quick Start Guide again.
• If the problem continues, contact your ISP.

I cannot access the Internet anymore. I had access to the Internet (with the Zyxel Device), but my Internet connection is not available anymore.

• Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide.
• Reboot the Zyxel Device by disconnecting and re-connecting the power adapter or cord.
• If the problem continues, contact your ISP.

The Internet connection is slow or intermittent.

• There might be a lot of traffic on the network. Look at the LEDs. If the Zyxel Device is sending or receiving a lot of information, try closing some programs that use the Internet, especially peer-to-peer applications.
• Check the signal strength. If the signal strength is low, try moving the Zyxel Device closer to the AP if possible, and look around to see if there are any devices that might be interfering with the WiFi network (for example, microwaves, other WiFi networks, and so on).
• Reboot the Zyxel Device by disconnecting and re-connecting the power adapter or cord.
• If the problem continues, contact the network administrator or vendor.

6.6 Resetting the Zyxel Device to Its Factory Defaults
If you reset the Zyxel Device, you lose all of the changes you have made. The Zyxel Device reloads its default settings (for example, default login IP address, WiFi SSID and password). You have to make all of your changes again.
You will lose all of your changes when you push the RESET button.
To reset the Zyxel Device:

• Make sure the power LED is on.
• Press the RESET button for longer than 3 seconds to set the Zyxel Device back to its factory-default configurations.

If the Zyxel Device restarts automatically, wait for the Zyxel Device to finish restarting, and log in to the
Local GUI Web Configurator.
If the Zyxel Device does not restart automatically, disconnect and reconnect the Zyxel Device’s power. Then, follow the directions above again.

6.7 WiFi Connections
I cannot access the Zyxel Device or ping any computer from the WiFi network.

• Make sure WiFi is enabled on the Zyxel Device.
• Make sure the WiFi adapter on your computer is working properly.
• Make sure the WiFi adapter on your computer is IEEE 802.11 compatible and supports the same WiFi standard as the Zyxel Device.
• Make sure your computer (with a WiFi adapter installed) is within the transmission range of the Zyxel Device.
• Check that both the Zyxel Device and the WiFi adapter on your computer are using the same WiFi and WiFi security settings.
• Make sure traffic between WiFi and the LAN is not blocked by the firewall on the Zyxel Device.
• Make sure you allow the Zyxel Device to be remotely accessed through the WLAN interface. Check your remote management settings.

The WiFi connection is slow or intermittent.
The following factors may cause interference:

• Obstacles: walls, ceilings, furniture, and so on.
• Building Materials: metal doors, aluminum studs.
• Electrical devices: microwaves, monitors, electric motors, cordless phones, and other WiFi devices.

To optimize the speed and quality of your WiFi connection, you can:

• Move your WiFi client closer to the Zyxel Device if the signal strength is low.
• Reduce WiFi interference that may be caused by other WiFi networks or surrounding wireless electronics such as cordless phones.
• Place the Zyxel Device where there are minimum obstacles (such as walls and ceilings) between the Zyxel Device and the WiFi client. Avoid placing the Zyxel Device inside any type of box that might block WiFi signals.
• Reduce the number of WiFi clients connecting to the same Zyxel Device simultaneously, or add additional Zyxel Devices if necessary.
• Try closing some programs that use the Internet, especially peer-to-peer applications. If the WiFi client is sending or receiving a lot of information, it may have too many programs open that use the Internet.
• Position the antennas for best reception. If the Zyxel Device is placed on a table or floor, point the antennas upwards. If the Zyxel Device is placed at a high position, point the antennas downwards. Try pointing the antennas in different directions and check which provides the strongest signal to the WiFi clients.

APPENDIX A Customer Support

In the event of problems that cannot be solved by using this manual, you should contact your vendor. If you cannot contact your vendor, then contact a Zyxel office for the region in which you bought the device.
For Zyxel Communication offices, see https://service- provider.zyxel.com/global/en/contact-us for the latest information.
For Zyxel Network offices, see https://www.zyxel.com/index.shtml for the latest information.
Please have the following information ready when you contact an office.
Required Information

• Product model and serial number.
• Warranty Information.
• Date that you received your device.
• Brief description of the problem and the steps you took to solve it.

Corporate Headquarters (Worldwide)
Talwan

• Zyxel Communications (Taiwan) Co., Ltd.
• https://www.zyxel.com

Asla
China

• Zyxel Communications Corporation-China Office
• https://www.zyxel.com/cn/sc

Indla

• Zyxel Communications Corporation-India Office
• https://www.zyxel.com/in/en-in

Kazakhstan

• Zyxel Kazakhstan
• https://www.zyxel.com/ru/ru

Korea

• Zyxel Korea Co., Ltd.
• http://www.zyxel.kr/

Malaysia

• Zyxel Communications Corp.
• https://www.zyxel.com/global/en

Philippines

• Zyxel Communications Corp.
• https://www.zyxel.com/global/en

Singapore

• Zyxel Communications Corp.
• https://www.zyxel.com/global/en

Talwan

• Zyxel Communications (Taiwan) Co., Ltd.
• https://www.zyxel.com/tw/zh

Thalland

• Zyxel Thailand Co., Ltd.
• https://www.zyxel.com/th/th

Vietnam

• Zyxel Communications Corporation-Vietnam Office
• https://www.zyxel.com/vn/vi

Europe
Belarus

• Zyxel Communications Corp.
• https://www.zyxel.com/ru/ru

Belglum (Netherlands)

• Zyxel Benelux
• https://www.zyxel.com/nl/nl
• https://www.zyxel.com/fr/fr

Bulgaria

• Zyxel Bulgaria
• https://www.zyxel.com/bg/bg

Czech Republic

• Zyxel Communications Czech sr.o.
• https://www.zyxel.com/cz/cs

Denmark

• Zyxel Communications A/S
• https://www.zyxel.com/dk/da

Finland

• Zyxel Communications
• https://www.zyxel.com/fi/fi

France

• Zyxel France
• https://www.zyxel.com/fr/fr

Germany

• Zyxel Deutschland GmbH.
• https://www.zyxel.com/de/de

Hungary

• Zyxel Hungary & SEE
• https://www.zyxel.com/hu/hu

Italy

• Zyxel Communications Italy S.r.l.
• https://www.zyxel.com/it/it

Norway

• Zyxel Communications A/S
• https://www.zyxel.com/no/no

Poland

• Zyxel Communications Poland
• https://www.zyxel.com/pl/pl

Romanla

• Zyxel Romania
• https://www.zyxel.com/ro/ro

Russian Federation

• Zyxel Communications Corp.
• https://www.zyxel.com/ru/ru

Slovakla

• Zyxel Slovakia
• https://www.zyxel.com/sk/sk

Spaln

• Zyxel Iberia
• https://www.zyxel.com/es/es

Sweden

• Zyxel Communications A/S
• https://www.zyxel.com/se/sv

Switzerland

• Studerus AG
• https://www.zyxel.com/ch/de-ch
• https://www.zyxel.com/fr/fr

Turkey

• Zyxel Turkey A.S.
• https://www.zyxel.com/fr/tr

UK

• Zyxel Communications UK Ltd.
• https://www.zyxel.com/uk/en-gb

Ukralne

• Zyxel Ukraine
• https://www.zyxel.com/ua/uk-ua

South America
Argentina

• Zyxel Communications Corp.
• https://www.zyxel.com/co/es-co

Brazil

• Zyxel Communications Brasil Ltda.
• https://www.zyxel.com/br/pt

Colombia

• Zyxel Communications Corp.
• https://www.zyxel.com/co/es-co

Ecuador

• Zyxel Communications Corp.
• https://www.zyxel.com/co/es-co

South America

• Zyxel Communications Corp.
• https://www.zyxel.com/co/es-co

Middle East
Israel

• Zyxel Communications Corp.
• https://il.zyxel.com

North America
USA

• Zyxel Communications, Inc. – North America Headquarters
• https://www.zyxel.com/us/en-us

APPENDIX B Legal Information

Copyright
Copyright © 2023 by Zyxel and/or its affiliates.
The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a retrieval system, translated into any language, or transmitted in any form or by any means, electronic, mechanical, magnetic, optical, chemical, photocopying, manual, or otherwise, without the prior written permission of Zyxel and/or affiliates.
Published by Zyxel and/or its affiliates. All rights reserved.
Disclaimer
Zyxel does not assume any liability arising out of the application or use of any products, or software described herein. Neither does it convey any license under its patent rights nor the patent rights of others. Zyxel further reserves the right to make changes in any products described herein without notice. This publication is subject to change without notice.
Regulatory Notice and Statement
United States of America
The following information applies if you use the product within USA area.
US Importer: Zyxel Communications, Inc, 1130 North Miller Street Anaheim, CA92806-2001, https://www.zyxel.com/us/en/
FCC Statement
The device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the device.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
• Consult the dealer or an experienced radio/TV technician for assistance

The following information applies to product with wireless functions.

• For 2.4G WLAN, only channels 1-11 are operational. Selection of other channels is not possible.
• Operation of this device is restricted to indoor use only, unless the relevant user’s manual states that this device can be installed outdoors.

FCC Radlation Exposure Statement

• This device complies with FCC Radio Frequency (RF) radiation exposure limits set forth for an uncontrolled environment.
• This transmitter must be at least 51cm from the user and must not be co-located or operating in conjunction with any other antenna or transmitter.

Europe and the United Kingdom
The following information applies if you use the product within the European Union and United Kingdom.
Declaration of Conformity with Regard to EU Directive 2014/53/EU (Radio Equipment Directive, RED) and UK regulation 2017 SI 2017/1206

• Compliance information for wireless products relevant to the EU, United Kingdom and other Countries following the EU Directive 2014/53/EU (RED) and UK regulation 2017 SI 2017-1206. And this product may be used in all EU countries (and other countries following the EU Directive 2014/53/EU) and the United Kingdom without any limitation except for the countries mentioned below table:
• In the majority of the EU, United Kingdom, and other European countries, the 5 GHz bands have been made available for the use of wireless local area networks (LANs). Later in this document you will find an overview of countries in which additional restrictions or requirements or both are The requirements for any country may evolve. Zyxel recommends that you check with the local authorities for the latest status of their national regulations for the 5 GHz wireless LANs.
• If this device operates in the 5,150-5,350 MHz band, it is for indoor use only.
• This equipment should be installed and operated with minimum distance 20 cm between the radiator and your body.
  • The maximum RF operating power for each band is as follow:
  • The band 2,400 to 2,483.5 MHz is 17 mW
  • The band 5,150 to 5,350 MHz is 31 mW
  • The band 5,470 to 5,725 MHz is 24 mW

National Restrictions

• The Belgian Institute for Postal Services and Telecommunications (BIPT) must be notified of any outdoor wireless link having a range exceeding 300 meters. Please check http://www.bipt.be for more details.

National Restrictions

• This product meets the National Radio Interface and the requirements specified in the National Frequency Allocation Table for Italy. Unless this wireless LAN product is operating within the boundaries of the owner’s property, its use requires a “general authorization.” Please check https://www.mise.gov.it/it/ for more details.

Notes:

• Not all European states that implement EU Directive 2014/53/EU are European Union (EU) members.
• The regulatory limits for maximum output power are specified in EIRP. The EIRP level (in dBm) of a device can be calculated by adding the gain of the antenna used (specified in dBi) to the output power available at the connector (specified in dBm).

List of national codes

COUNTRY| ISO 3166 2 LETTER CODE| COUNTRY| ISO 3166 2 LETTER CODE
---|---|---|---
Austria| AT| Liechtenstein| LI
Belgium| BE| Lithuania| LT
Bulgaria| BG| Luxembourg| LU
Croatia| HR| Malta| MT
Cyprus| CY| Netherlands| NL
Czech Republic| CZ| Norway| NO
Denmark| DK| Poland| PL
Estonia| EE| Portugal| PT
Finland| FI| Romania| RO
France| FR| Serbia| RS
Germany| DE| Slovakia| SK
Greece| GR| Slovenia| SI
Hungary| HU| Spain| ES
Iceland| IS| Switzerland| CH
Ireland| IE| Sweden| SE
Italy| IT| Turkey| TR
Latvia| LV| United Kingdom| GB

Safety Warnings

• Do not put the device in a place that is humid, dusty or has extreme temperatures as these conditions may harm your
• Please refer to the device back label, datasheet, box specifications or catalog information for the power rating of the device and operating temperatureer.
• There is a remote risk of electric shock from lightning: (1) Do not use the device outside, and make sure all the connections are indoors. (2) Do not install or service this device during a thunderstorm.
• Do not expose your device to dampness, dust or corrosive liquids.
• Do not store things on the device.
• Do not obstruct the device ventilation slots as insufficient airflow may harm your device. For example, do not place the device in an enclosed space such as a box or on a very soft surface such as a bed or sofa.
• Do not install or service this device during a thunderstorm. There is a remote risk of electric shock from lightning.
• Connect ONLY suitable accessories to the device.
• Do not open the device. Opening or removing the device covers can expose you to dangerous high voltage points or other risks. Only qualified service personnel should service or disassemble this device. Please contact your vendor for further information.
• Make sure to connect the cables to the correct ports.
• Place connected cables carefully so that no one will step on them or stumble over them. Disconnect all cables from this device before servicing or disassembling.
• Do not remove the plug and connect it to a power outlet by itself; always attach the plug to the power adaptor first before connecting it to a power outlet.
• Do not allow anything to rest on the power adaptor or cord and do NOT place the product where anyone can walk on the power adaptor or cord.
• Please use the provided or designated connection cables/power cables/ adaptors. Connect the power adaptor or cord to the right supply voltage (for example, 120V AC in North America or 230V AC in Europe). If the power adaptor or cord is damaged, it might cause electrocution. Remove the damaged power adaptor or cord from the device and the power source. Do not try to repair the power adaptor or cord by yourself. Contact your local vendor to order a new one.
• CAUTION: There is a risk of explosion if you replace the device battery with an incorrect one. Dispose of used batteries according to the instructions. Dispose them at the applicable collection point for the recycling of electrical and electronic devices. For detailed information about recycling of this product, please contact your local city office, your household waste disposal service or the store where you purchased the product.
• Do not leave a battery in an extremely high temperature environment or surroundings since it can result in an explosion or the leakage of flammable liquid or gas. Do not subject a battery to extremely low air pressure since it may result in an explosion or the leakage of flammable liquid or gas.
• The following warning statements apply, where the disconnect device is not incorporated in the device or where the plug on the power supply cord is intended to serve as the disconnect device,
  – For a permanently connected device, a readily accessible method to disconnect the device shall be incorporated externally to the device;
  – For a pluggable device, the socket-outlet shall be installed near the device and shall be easily accessible.

Environment Statement
ErP (Energy-related Products)
Zyxel products put on the EU and United Kingdom market in compliance with the requirement of the European Parliament and the Council published Directive 2009/125/EC and UK regulation establishing a framework for the setting of ecodesign requirements  for energy-related products (recast), so called as “ErP Directive (Energy-related Products directive) as well as ecodesign requirement laid down in applicable implementing measures, power consumption has satisfied regulation requirements which are:
Network standby power consumption < 8 W (watts), and/or Off mode power consumption < 0.5 W (watts), and/or Standby mode power consumption < 0.5 W (watts).
(Wireless setting, please refer to the chapter about wireless setting for more detail.)
Disposal and Recycling Information
The symbol below means that according to local regulations your product and/or its battery shall be disposed of separately from domestic waste. If this product is end of life, take it to a recycling station designated by local authorities. At the time of disposal, the separate collection of your product and/or its battery will help save natural resources and ensure that the environment is sustainable development.
About the Symbols
Various symbols are used in this product to ensure correct usage, to prevent danger to the user and others, and to prevent property damage. The meaning of these symbols are described below. It is important that you read these descriptions thoroughly and fully understand the contents.
Explanation of the Symbols

| Alternating current (AC):
AC is an electric current in which the flow of electric charge periodically reverses direction.

| Direct current (DC):
DC if the unidirectional flow or movement of electric charge carriers.

| Earth; ground:
A wiring terminal intended for connection of a Protective Earthing Conductor.

| Class II equipment:
The method of protection against electric shock in the case of class II equipment is either double insulation or reinforced insulation.

Viewing Certifications
Go to http://www.zyxel.com to view this product’s documentation and certifications.
Zyxel Limited Warranty
Zyxel warrants to the original end user (purchaser) that this product is free from any defects in material or workmanship for a specific period (the Warranty Period) from the date of purchase. The Warranty Period varies by region. Check with your vendor and/or the authorized Zyxel local distributor for details about the Warranty Period of this product. During the warranty period, and upon proof of purchase, should the product have indications of failure due to faulty workmanship and/or materials, Zyxel will, at its discretion, repair or replace the defective products or components without charge for either parts or labor, and to whatever extent it shall deem necessary to restore the product or components to proper operating condition. Any replacement will consist of a new or re-manufactured functionally equivalent product of equal or higher value, and will be solely at the discretion of Zyxel. This warranty shall not apply if the product has been modified, misused, tampered with, damaged by an act of God, or subjected to abnormal working conditions.
Note
Repair or replacement, as provided under this warranty, is the exclusive remedy of the purchaser. This warranty is in lieu of all other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular use or purpose. Zyxel shall in no event be held liable for indirect or consequential damages of any kind to the purchaser.
To obtain the services of this warranty, contact your vendor. You may also refer to the warranty policy for the region in which you bought the device at https://www.zyxel.com/global/en/support/warranty-information.
Registration
Register your product online at www.zyxel.com to receive email notices of firmware upgrades and related information.
Open Source Licenses
This product may contain in part some free software distributed under GPL license terms and/or GPL-like licenses.
To request the source code covered under these licenses, please go to: https://www.zyxel.com/form/gpl_oss_software_notice.shtml

SCR 60AX
Security Router Quick Start Guide

Package Contents Hardware Installation Download Nebula Mobile App Get started with the Nebula Mobile App See the online help at nebula.zyxel.com for more information.

Support Information

EU
https://support.zyxel.eu
Taiwan
+ 886 2 2739 9889
retail@zyxel.com.tw
USA
+1800 255 4101
support@zyxel.com
Zyxel Community
community.zyxel.com

EU Importer
Zyxel Networks A/S
Gladsaxevej 378, 2. th. 2860 Seborg, Denmark
https://www.zyxel.com/dk/da/
UK Importer
Zyxel Networks A/S
2 Old Row Court, Rose Street, Wokingham, RG40 1XZ, United Kingdom (UK)
https://www.zyxel.com/uk/en/
US Importer
Zyxel Networks Inc.
1130 North Miller Street Anaheim, CA 92806-2001
https://www.zyxel.com/us/en/
Copyright © 2023 Zyxel and/or its affiliates.
All Rignts Reserved.

References

• Home - Zyxel Community
• Zyxel Nebula
• Consumenten | BIPT
• Consommateurs | IBPT
• Home - Zyxel Community
• Zyxel Nebula
• Zyxel Nebula
• Contact us | Global | Zyxel Service Providers
• Zyxel Support Campus EMEA
• Ministero delle Imprese e del Made in Italy
• Support Download Page Redirect

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