AD Icron 3204C Point Extender System User Guide
- July 23, 2024
- AD Icron
Table of Contents
3204C Point Extender System
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Product Specifications
- Product Name: USB 3-2-1 RavenTM 3204C
- Ports: 4-Port USB 3.1 (5Gbps)
- Maximum Cable Length: 100m CAT 6a/7
- Connector Type: USB-C
- Extender System Type: Point-to-Point
Product Usage Instructions
Product Contents
The package should include the Local Extender Unit, Remote
Extender Unit, necessary power adapters, power cords, and mounting
accessories.
Installation Guide
Follow these steps for installing the Raven 3204C system:
Raven Series Category Cabling Guidelines
Ensure you use CAT 6a/7 cables for optimal performance.
Requirements for Installing Raven 3204C System
Check that all components are included and in good condition
before installation.
Preparing Your Site
Choose suitable locations for the Local and Remote Extender
units with access to power outlets.
Installing the Local Extender Unit
Mount the Local Extender Unit securely using the provided
mounting kit or directly on a surface.
Connecting the Local to the Remote Extender
Use the appropriate CAT 6a/7 cable to connect the Local and
Remote Extender units.
Installing the Remote Extender Unit
Securely install the Remote Extender Unit at the desired remote
location.
Checking the Installation
Ensure all connections are secure and power on the units to
verify functionality.
USB Extender Mounting Options
Option 1: USB Extender Mounting Kit
Use the provided mounting kit with brackets and bolts for a
stable installation.
Option 2: USB Extender Direct Surface Mounting
Use the included measurement stencils to ensure accurate
placement for direct surface mounting.
Troubleshooting
If you encounter any issues with the system, refer to the
troubleshooting section in the user guide for solutions.
FAQ
Q: What should I do if my USB devices are not recognized by the
extender system?
A: Check the connections between the Local and Remote Extender
units, ensure proper cable connection, and verify power input.
Q: Can I use other power adapters with the Raven 3204C
system?
A: It is recommended to use the specified power adapters to
ensure proper functionality and avoid damage to the system.
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User Guide
USB 3-2-1 RavenTM 3204C
4-Port USB 3.1 (5Gbps) 100m CAT 6a/7 USB-C Point-to-Point Extender System
Thank you for purchasing the Raven 3204C. Please read this user guide thoroughly.
This document applies to the following part numbers:
MODEL
NORTH AMERICAN EUROPEAN
SYSTEM
SYSTEM
USB 3-2-1 Raven 3204C
01-00824
01-00825
UNITED KINGDOM SYSTEM
01-00826
AUSTRALIA SYSTEM
01-00827
JAPAN SYSTEM
01-00828
ACCESSORY NAME 10-00621 Raven Black Mounting Kit
DESCRIPTION Raven Black Mounting Kit, Set of 2 Mounting Brackets, Bolts Included
SPARE PARTS NAME
DESCRIPTION
21-00114 24V 1A Power Adapter (Level VI) AC Desktop Adapter, 24V 1A, Lvl6, Intnl, 2.0mm (Locking) plug, IEC320-C7/C8 2-pin
21-00135 24V 2.71A Power Adapter (Level VI) AC Desktop Adapter, 24V 2.71A, Lvl6, Intnl, 2.0mm (Locking) plug, IEC320-C7/C8 2-pin
21-00115 NA Ungrounded Power Cord
IEC320-C7/C8 2-pin Power Cord for North America
21-00116 EU Ungrounded Power Cord
IEC320-C7/C8 1.83m 2-pin Power Cord for European Union
21-00117 UK Ungrounded Power Cord
IEC320-C7/C8 1.83m 2-pin Power Cord for United Kingdom
21-00118 AU Ungrounded Power Cord
IEC320-C7/C8 1.83m 2-pin Power Cord for Australia/New Zealand
21-00109 JP Ungrounded Power Cord
IEC320-C7/C8 2-pin Power Cord for Japan
FCC Radio Frequency Interference Statement Warning
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received
including interference that may cause undesired operation.
CE Statement
We, Icron, an Analog Devices brand, declare under our sole responsibility that
the USB 3-2-1 Raven 3204C, to which this declaration relates, is in conformity
with European Standards EN 55032, EN 55035, EN 61000, EN 62368-1 and RoHS
Directive 2011/65/EU + 2015/863/EU.
Industry Canada Statement
This Class B digital apparatus complies with Canadian ICES-003. CAN ICES-3 (B)
/ NMB-3 (B)
WEEE Statement
The European Union has established regulations for the collection and
recycling of all waste electrical and electronic equipment (WEEE).
Implementation of WEEE regulations may vary slightly by individual EU member
states. Please check with your local and state government guidelines for safe
disposal and recycling or contact your national WEEE recycling agency for more
information.
Product Operation and Storage
Please read and follow all instructions provided with this product and operate
for intended use only. Do not attempt to open the product casing as this may
cause damage and will void the warranty. Use only the power supply provided
with this product. When not in use, this product should be stored in a dry
location between -20°C and 70°C.
Copyright © 2024 Analog Devices, Inc. All Rights Reserved. Trademarks and
registered trademarks are the property of their respective holders. ADI/Icron
assumes no responsibility for errors that may appear in this document.
Information contained herein is subject to change without notice.
Document #90-01979-A01
Contents
1 User Guide 4 Introduction
Product Contents 4 Features 4
5 The Local Extender Unit 7 The Remote Extender Unit
The Remote Extender Unit Continued 8
8 Installation Guide
Raven Series Category Cabling Guidelines 8 Requirements for Installing Raven
3204C System 9 Preparing Your Site 9 Installing the Local Extender Unit 10
Connecting the Local to the Remote Extender 10 Installing the Remote Extender
Unit 10 Checking the Installation 10 Connecting a USB Device 11 Compatibility
11 Optional 1Gb Ethernet Pass-Through Connection 11
12 USB Extender Mounting Options
Option 1: USB Extender Mounting Kit 12 Option 2: USB Extender Direct Surface
Mounting 13 Direct Surface Mounting Measurement Stencils 13
14 Troubleshooting 18 Specifications 19 Warranty Information
Obtaining Warranty Service 19
20 Contacting Technical Support 21 Technical Glossary
Introduction
This guide provides product information for the USB 3-2-1 Raven 3204C,
installation instructions and troubleshooting guidelines. The instructions in
this guide assume a general knowledge of computer installation procedures,
familiarity with cabling requirements and some understanding of USB devices.
NOTE: Notes provide additional useful information.
CAUTION: Cautions provide important information about an operational
requirement.
Product Contents
Your Raven 3204C extender system contains: USB 3-2-1 Raven 3204C Local Extender USB 3-2-1 Raven 3204C Remote Extender USB-C Cable 24V 1A AC
Power Adapter 24V 2.71A AC Adapter 2x Country Specific Power Cords Quick Start Guide Features The Raven 3204C incorporates ExtremeUSB-CTM technology, enabling users to extend USB 3.1 beyond the standard 3m cable limit for USB 3.1 peripheral devices. This extender system is composed of two individual units: the Local and Remote Extenders and has the following key features. Up to 100m of extension when directly connected over CAT 6a/7 cable Support for new USB 3.1 Gen 1/2 host controllers and devices (up to 5Gbps)
Supports all Control, Interrupt, and Bulk devices (not recommended for
Isochronous devices) Backwards compatible to USB 2.0 devices The Raven 3204C includes the ExtremeUSB-CTM suite of features: Transparent
USB extension for USB 3, 2 and 1 True plug and play; no software drivers required Works with all major operating systems; Windows®, macOSTM, Linux®
and ChromeOSTM
NOTE: For best performance install the Raven 3204C using Shielded or Foiled
CAT 6a/7 cable.
4
The Local Extender Unit
The Local Extender unit connects to the computer using a standard USB-C cable
(included). If the host supplies 15W, it can power the Local Extender.
Alternately, power for this unit can be provided by the included 24V 1A
adapter.
Front Faceplate
Power Mode
Config
Status Link USB 2 USB 3
12
3 Back Faceplate
4567
Link
1Gb Ethernet
Host
24V 1A
ITEM TYPE 1 Power LED
8
9
10
11
DESCRIPTION
LED is SOLID GREEN when host is delivering sufficient power or AC adapter is connected to the extender unit. LED is OFF when no power is supplied by the AC adapter or host. LED is YELLOW if power from host is insufficient.
2 Mode
Reserved for manufacturer use.
3 Config
Reserved for manufacturer use.
4
Status LED
LED is SOLID ON when system is functioning normally. LED BLINKS when system is booting or to indicate a temperature warning in unison with the LINK, USB 2, and USB 3 LEDs.
5
Link LED
LED is SOLID ON when Local Extender is linked to an opposite Remote Extender. LED is OFF when there is no connection between the Local and Remote Extender units.
LED is SOLID ON when an active USB 2 connection is established through the
extender 6 USB 2 LED system. LED BLINKS when the USB 2 connection is
suspended/asleep.
LED is OFF when no USB 2 connection is detected.
LED is SOLID ON when an active USB 3 connection is established through the
extender 7 USB 3 LED system. LED BLINKS when the USB 3 connection is
suspended/asleep.
LED is OFF when no USB 3 connection is detected.
5
The Local Extender Unit Continued
ITEM TYPE
8
Link Port (RJ45)
9 1GbE Ethernet
10 USB Host Port
11 DC Power Port
DESCRIPTION Accepts RJ45 connector for CAT 6a/7 cabling to connect the Local
Extender to the Remote Extender.
100/1000Mbps LAN pass-through channel connects to a network or Ethernet
device.
USB 3 Type-C receptacle used to connect Local Extender to the USB 3 host
computer.
Locking connector for the included power adapter — accepts 24V DC 1A.
6
The Remote Extender Unit
The Remote Extender unit provides four USB 3 (5Gbps) ports: 2 Type-C and 2
Type-A ports for standard USB devices. Up to 30 devices may be connected by
attaching USB hubs to the Remote Extender. Powered by an external AC 24V 2.71A
adapter, the Remote Extender supplies 3A per USB-C port and 1.2A per USB-A
port.
Front Faceplate
Power Mode
Config
12
3
Back Faceplate
Status Link USB 2 USB 3
4567
Link
1Gb Ethernet
USB
USB
USB-C
USB-C
24V 2.71A
8
9
10
11
12
ITEM TYPE 1 Power LED
DESCRIPTION
LED is SOLID ON when DC is supplied to the extender unit. LED is OFF when no
power is supplied by the AC adapter.
2 Mode
Reserved for manufacturer use.
3 Config
Reserved for manufacturer use.
4
Status LED
LED is SOLID ON when system is functioning normally. LED BLINKS when system is booting or to indicate a temperature warning in unison with the LINK, USB 2, and USB 3 LEDs.
5 Link LED
LED is SOLID ON when the Remote Extender is linked to an opposite Local Extender. LED is OFF when there is no connection between the Local and Remote Extender units.
LED is SOLID ON when an active USB 2 connection is established through the
extender 6 USB 2 LED system. LED BLINKS when the USB 2 connection is
suspended/asleep.
LED is OFF when no USB 2 connection is detected.
LED is SOLID ON when an active USB 3 connection is established through the
extender 7 USB 3 LED system. LED BLINKS when the USB 3 connection is
suspended/asleep.
LED is OFF when no USB 3 connection is detected.
7
The Remote Extender Unit Continued
ITEM TYPE
8
Link Port (RJ45)
9 1Gb Ethernet
10
Device Ports (Type A)
11
Device Ports (Type C)
12 DC Power Port
DESCRIPTION Accepts RJ45 connector for CAT 6a/7 cabling to connect the Remote
Extender to the Local Extender. 100/1000Mbps LAN pass-through channel connects
to a network or Ethernet device.
Accepts all USB 3.2 1×1, 2.0 and 1.1 devices.
Accepts all USB 3.2 1×1, 2.0 and 1.1 devices.
Locking connector for the included power adapter — accepts 24V DC 2.71A * Not
recommended for devices using high bandwidth USB 3 Isochronous transfers.
Installation Guide
Raven Series Category Cabling Guidelines
The Raven Series requires a minimum grade of Category 6a cabling to be used in
order to reach 100m (330 ft) of extension distance.
NOTE: The total distance of 100m also includes the length of the patch cable
should one be required. Up to 10m of patch cable can be used, although the
remaining 90m distance must consist of solid core premise cabling.
Furthermore, depending upon specific application requirements, it is
recommended that installers keep in mind how they intend to pull/route the
link cable and whether to use Shielded or Foiled cable where appropriate.
When installing this product, it is appropriate to use Unshielded (UTP)
cabling if the cable run installation meets the following requirements:
The cable is not bundled with other cables The cable is run loosely with
other Category cables The cable is not placed close to sources of interference such as power lines and radios The cable is not looped or
coiled
When installing this product, Foiled (FTP) or Shielded (STP) cabling must be
used if the cable run installation requires the following cable run
installation:
The cable is bundled with other cables The cable is run tight against
other Category cables The cable is placed near sources of interference like power lines and radios The cable is looped or coiled
8
NOTE: For best performance install Raven 3204C using Shielded or Foiled CAT
6a/7 cable.
Requirements for Installing Raven 3204C System
To complete the installation, you will also require the following items that
are not included with this system:
USB compatible computer (host computer) with a USB compliant operating system USB compatible device(s) ` CAT 6a/7 cabling with two information
outlets and two CAT 6a/7 patch cords with RJ45 connectors (if using
premise cabling), ensuring the total cable length does not exceed 100m.
USB-C Data (5Gbps) 1GbE Pass-through Power CATx up to 100m
Host USB 3-2-1 Devices
Local Extender
Extend USB 3-2-1 up to 100m over CAT 6a/7
Remote Extender
1Gb LAN
IP Control
Preparing Your Site
Optional Network Connections
Before installing this system, you will need to prepare your site:
1. Place your computer where desired and set it up. 2. Ensure to locate your
USB device(s) within the 100m range of your CAT 6a/7 cable. If not adjust the
location of
your device(s) and/or computer accordingly.
NOTE: If you are using surface cabling, the Raven 3204C supports a maximum
distance of 100m. Install the CAT 6a/7 cabling as desired and terminate it
with the appropriate RJ45 ends. If using premise cabling, (in-building network
infrastructure), ensure your cabling is installed between the two locations
and does not exceed 100m and that it meets CAT 6a/7 specification.
CAUTION: Cable installation is important, particularly if high throughput
applications are used. When installing, ensure the cable is installed away
from, or isolated from potential sources of interference such as electrical
wiring, fluorescent lighting, etc.
NOTE: When terminating cables, ensure the matching RJ45 connector is used for the cable type. For example, if
CAT 6a cable is used, then CAT 6a compatible RJ45 connectors must be used. Otherwise, the benefits of using higher
grade cabling may not be realized.
9
Installing the Local Extender Unit
1. Place the Local Extender unit near the computer. 2. Assemble the 24V 1A
power adapter and country specific power cord together and connect them into a
suitable AC outlet. 3. Connect the supplied USB-C cable between the Local
Extender host port and to a USB 3 port on your host
computer.
Local Extender
Remote Extender
Connecting the Local to the
Link
Link
Remote Extender
With Surface Cabling: 1. Plug one end of the CAT 6a/7 cable (not included) into the Link port (outermost RJ45 connector) on the Local Extender. 2. Plug the other end of the CAT 6a/7 cable into the Link port (outermost RJ45 connector) on the Remote Extender.
With Premise Cabling: 1. Plug one end of a CAT 6a/7 patch cord (not included)
into the Link port (outermost RJ45 connector) on the Local Extender. 2. Plug
the other end of the patch cord into the CAT 6a/7 information outlet near the
host computer. 3. Plug one end of the second CAT 6a/7 patch cord (not
included) into the Link port (outermost RJ45 connector) on the Remote
Extender. 4. Plug the other end of the patch cord into the CAT 6a/7
information outlet near the USB device.
NOTE: Do not exceed more than 10m total of patch cable when using premise
cabling.
Installing the Remote Extender Unit
1. Place the Remote Extender near the USB device(s). 2. Assemble the 24V
2.71A power adapter and country specific power cord together and connect them
into a
suitable AC outlet. 3. Connect the power adapter to the Remote Extender.
Checking the Installation
1. On the Local and Remote Extender units, check that the Power, Status,
Link, USB 2 and USB 3 LEDs are on. If the Link LEDs are permanently off, then
the cabling between the Local and Remote units may not be installed properly
or is defective.
2. For Windows users (10 or 11), open Device Manager to confirm that the
Raven 3204C system has been installed correctly. Expand the entry for
Universal Serial Bus controllers by clicking the “+” sign. If installed
correctly, you should find two separate instances of “Generic USB Hub” listed.
To open Device Manager in Windows: Right click the Start Menu and then select:
Device Manager.
10
3. For macOS users, open the System Profiler to confirm that the Raven 3204C
system has installed correctly. In the left-hand column under Hardware, select
“USB” and inspect the right-hand panel. If installed correctly, you should
find it listed as a single instance of “Hub” under the USB SuperSpeed Bus. To
open System Profiler in macOSTM: Open the Finder, select Applications, then
open the Utilities folder and double click on the System Profiler icon.
4. If the Raven 3204C is not detected correctly or fails to detect, please
consult the Troubleshooting section in this guide.
Connecting a USB Device
1. Install any software required to operate your USB device(s). Refer to the
documentation for the USB device(s), as required.
2. Connect the USB device to the device port on the Remote Extender. 3. Check
that the device is detected and installed properly in the operating system.
Compatibility
The USB 3-2-1 Raven 3204C complies with USB 2.0 and USB 3.2 Gen 1×1
specifications governing the design of USB devices. However, there is no
guarantee that all USB devices or hosts will be compatible as there are a
number of different characteristics that may impact the operation of USB
devices over extended distances.
NOTE: Raven 3204C Series does not support DP-ALT mode for USB-C. USB Type-C
Data is supported up to 5Gbps.
Optional 1Gb Ethernet Pass-Through Connection
The Raven 3204C offers a 100/1000Mbps Ethernet pass through connection that
can be used for a variety of purposes including:
Connecting network devices Providing remote network access to the same
location as the Remote Extender unit ` Leveraging existing cabling to provide
USB 3-2-1 connectivity without losing network connectivity
LAN
Local Extender
Extend USB 3-2-1 up to 100m over CAT 6a/7
Remote Extender
Connect any network device or access port into the RJ45 port labeled
“1Gb Ethernet” using up to 100 meters of standard CAT 6a/7 cabling.
1Gb Ethernet
Network Device
1GbE Pass-through CATx up to 100m
Max 100m
11
(CAT cable not included)
USB Extender Mounting Options
The bottom of the Raven 3204C enclosures features four convenient pre-drilled
holes for optional mounting. Based on your requirements, choose from two
available mounting options:
1. USB Extender Mounting Kit (Purchased separately) Order Part #10-00621
Raven Black Mounting Kit 2. USB Extender Direct Surface Mounting (Use your own
hardware and follow instructions listed on the next page)
Option 1: USB Extender Mounting Kit
Each kit includes: 2 mounting brackets 4 (M3 x 10mm) Philips screws with
split lock washers ` Mounting bracket installation guide (pictured below)
NOTE: 1 kit required to mount per Local Extender or Remote Extender unit
Use a Phillips screwdriver to fasten and secure the mounting bracket into
place using the provided screws as illustrated below.
Once both mounting brackets are secured onto the extender, it is ready for
mounting onto a surface. NOTE: You will need to provide your own screws to
secure the extender onto the desired surface using the available slots on each
bracket.
12
Option 2: USB Extender Direct Surface Mounting
The bottom of the Raven enclosure features four pre-drilled holes for optional
surface mounting.
Distance between the enclosure mounting holes: On the Local Extender: 42.0mm x
130.5mm On the Remote Extender: 42.0mm x 163.0mm
mounting hole
1. Mark the center point of each of the four holes on your mounting surface
either by directly measuring or printing the templates: 3204C Series Local
stencil | 3204C Series Remote stencil.
2. Hardware recommendation: M3 locking washers and M3 screws (4 of each per
extender) noting screw length will depend upon thickness of mounting surface.
3. Drill through each of the four-hole markings on the mounting surface using
a 3.97mm (5/32″) drill bit. 4. Align the bottom enclosure holes to the newly
drilled out holes on the mounting surface. 5. Place a locking washer on each
of the four screws and using a screwdriver, fasten the extender into place.
NOTE: Do not exceed a screw depth of 10mm (0.4″) into the unit or damage may
occur.
Direct Surface Mounting Measurement Stencils
The stencil illustrations pictured below are only 50% of the original size.
Access each stencil file (to scale) by clicking the illustration or link.
ø 4.0mm (5/32″)
3204C Series LEX Stencil
42.0mm (1.6″)
130.5mm (5.1″)
https://www.icron.com/pdf/3204c-series-lex-stencil.pdf
ø 4.0mm (5/32″)
3204C Series REX Stencil
42.0mm (1.6″)
163.0mm (6.4″)
https://www.icron.com/pdf/3204c-series-rex-stencil.pdf
13
Troubleshooting
The following table provides troubleshooting tips. The topics are arranged in
the order in which they should be executed in most situations. If you are
unable to resolve the problems after following these instructions, please
contact Technical Support by visiting icron.com/support to create an online
Support Ticket for further assistance.
PROBLEM All the LEDs are OFF on the Local and/or Remote Extender.
Power LED is ON, Status LED is OFF.
CAUSE
SOLUTION
» The Local and/or Remote Extender unit is not receiving power from the AC power adapter.
1. Ensure that the AC power adapter is properly connected to the Local and/or
Remote Extender.
2. Check that the AC adapter is properly connected to a live source of AC
power. Check if the Local and/or Remote Extender Power LED is illuminated.
» The unit has malfunctioned and 1. For assistance, contact Technical Support. requires re-programming.
Link LEDs on the Local and the Remote Extenders are OFF.
» There is no connection between the Local and Remote Extenders.
Link LEDs on the Local and Remote Extenders are SOLID ON, but the USB 2 and USB 3 LEDs are OFF.
» The host computer is not powered on.
» The Local Extender is not connected to a computer.
» The host computer does not support USB Hubs.
1. Ensure no more than 100m of CAT 6a/7 cabling is connected between the
Local and Remote Extenders.
2. Connect a short patch cable between the Local and Remote Extenders.
Recheck the Link status. If the Link LED is now SOLID ON, the previous cable
is defective or not capable of supporting the link.
1. Disconnect all USB devices from the Remote Extender.
2. Disconnect Local Extender from the host computer.
3. Disconnect AC adapters from Local and Remote Extenders.
4. Reconnect the Local Extender to the host computer.
» The unit is malfunctioning.
5. Reconnect the AC adapters to the Local and Remote Extenders.
6. Check that the Local and Remote Extenders have enumerated as USB hubs in Windows Device Manager, macOS System Profiler or using “Isusb” command in a Linux Terminal.
7. If the problem is not resolved, contact Technical Support.
14
PROBLEM
The USB 2 LED is SOLID ON, but the USB 3 LED is OFF.
CAUSE
» The Local Extender is not connected to a USB 3 port.
SOLUTION
1. Ensure that the Local Extender is connected to a USB 3 port on the host
computer.
» The Local Extender is connected to the host using a USB 2 cable.
» The USB 3 cable connecting the Local Extender to the host computer is
defective.
2. Ensure that the included USB 3.1 Gen 1 cable is being used between the
host computer and Local Extender.
3. Cold boot the host computer.
4. Replace the USB 3.1 Gen 1 cable with a different cable.
» The host computer’s USB 3 5. If the problem is not resolved, contact Technical
controller has malfunctioned.
Support.
The USB 3 LED is SOLID ON but the USB 2 LED is OFF.
» The USB cable connecting the Local Extender to the host computer is
defective.
» The host computer’s USB 2.0 controller has malfunctioned.
» The host computer does not support USB 2.
1. Ensure that the included USB 3 cable is being used between the host
computer and Local Extender.
2. Cold boot the host computer.
3. Replace the USB 3.1 Gen 1 cable with a different cable.
4. If the problem persists, contact Technical Support.
Both the Local and Remote Extenders are working but the USB 2 or USB 3 LEDs on the Local and Remote Extenders are blinking.
» The Local and/or Remote Extender is in suspend mode. For a variety of reasons, the host computer may place the Local/Remote units into suspend mode. Typically, it is because there are no USB devices attached, the USB device is asleep, or the host computer is in a sleep state or hibernating.
1. Recover/resume the operating system from sleep or hibernate modes (refer
to your operating system’s documentation).
2. Connect a USB device to the Remote Extender.
3. Use the connected device.
4. If the problem persists, contact Technical Support.
15
PROBLEM
All LEDs on both the Local and Remote Extenders are SOLID ON, but the USB
device is not operating correctly, or is detected as an “Unknown Device” in
the operating system.
CAUSE » The USB device is
malfunctioning.
» The computer does not recognize the USB device.
» The application software for the USB device is not operating.
» The USB extender is malfunctioning.
SOLUTION 1. Disconnect the extender from the computer.
2. Connect the USB device directly to the host computer.
3. If the device does not operate as expected, consult the user documentation
for the device.
4. Update the host computer BIOS, chipset, or USB controller drivers from the
manufacturer’s website.
5. If the device operates as expected when directly connected to the
computer, connect another device to the extender and reconnect it to the host
computer.
6. If the second device does not operate, the extender may be malfunctioning.
Contact Technical Support.
7. If the second device operates as expected, then the first device may not
be compatible with this extender. Contact Technical Support.
A USB 3 device is » The USB device is
not enumerating
malfunctioning.
as USB 3, or the
operating system is » The computer does not
notifying the user
recognize the USB device.
that the device can
“Perform Faster if » The application software
connected to a USB for the USB device is not
3 port.”
operating.
» The USB 3 port on the computer is malfunctioning.
» The USB extender is malfunctioning.
1. Disconnect the extender from the computer.
2. Connect the USB 3 device directly to the host computer.
3. If the device does not operate as expected as a USB 3 device, consult the
user documentation for that device or try a different USB port on the host
computer.
4. Update the host computer BIOS, chipset, or USB controller drivers from the
manufacturer’s website.
5. If the device operates as a USB 3 device when directly connected to the
computer, connect another USB 3 device to the extender and reconnect it to the
host computer.
6. If the second device does not operate as a USB 3 device, the extender may be malfunctioning. Contact Technical Support.
7. If the second device operates as a USB 3 device as expected, then the first device may not be compatible with this extender. Contact Technical Support.
16
PROBLEM
All LEDs are flashing and the system is operational.
CAUSE
» Unit is or was operating at an unsafe temperature.
SOLUTION
1. Check ambient temperature. Ensure temperature does not exceed 50°C
(122°F).
2. Power cycle the unit to remove LED status.
All LEDs are flashing and the system is NOT operational.
» Unit has exceeded safe operating temperature.
1. Remove external sources of heat or change location of the unit.
2. Power cycle the unit to return to operation.
LEDs are scrolling LEFT to RIGHT, starting with Status.
» Unit is programming.
1. Wait for the unit to finish programming.
17
Specifications
RANGE
Point-to-Point
Up to 100m (330 ft) over CAT 6a/7 Cable
USB DEVICE SUPPORT
USB Bandwidth
Up to 5Gbps
Device Compatibility
All Device Types and Classes (Control, Interrupt, Bulk, and Isochronous*)
Host Compatibility
OHCI, UHCI, EHCI, xHCI
Available Current at Remote Extender Supplies 3A (15W) per USB-C port and 1.2A (6W) per USB-A port
Maximum Devices LOCAL EXTENDER
Supports up to 30 devices
- USB 2.0 Isochronous support.
USB Connector
1 x USB-C Receptacle
Link Connector
1 x RJ45 “Link” Port
Network Pass-Through
1 x RJ45 “1Gb Ethernet” 100/1000 Port
Dimensions (W x D x H**) and Weight 165mm x 100mm x 35mm / 6.50″ x 4.00″ x 1.38″ | 572g / 1.26lbs.
Power Supply
100-240V AC Input, 24V 1A DC Output Locking Jack
Enclosure Material
Black Anodized Aluminum
REMOTE EXTENDER
USB Connector
2x USB-C Receptacles; 2 x USB 3.1 A Receptacles
Link Connector
1 x RJ45 “Link” Port
Network Pass-Through
1 x RJ45 “1Gb Ethernet” 100/1000 Port
Dimensions (W x D x H**) and Weight 197mm x 100mm x 35mm / 7.75″ x 4.00″ x 1.38″ | 697g / 1.54lbs.
Power Supply
100-240V AC Input, 24V 2.71A DC Output Locking Jack
Enclosure Material ENVIRONMENTAL
Black Anodized Aluminum ** Add 2mm to height for non-slip rubber feet on bottom enclosure.
Temperature Range
0°C 40°C (32°F 104°F) Operating / -20°C 70°C (-4°F 158°F) Storage
Relative Humidity
20% to 80% Operating / 10% to 90% Storage (Non-condensing)
COMPLIANCE
Certifications
FCC (Class B), CE (Class B), RoHS2/3 (CE), ICES-003 Issue 7, IEC 62368-1
SUPPORT
Warranty
2-year 18
Warranty Information
Limited Hardware Warranty Icron, an Analog Devices brand, warrants that any
hardware products accompanying this documentation shall be free from
significant defects in material and workmanship for a period of two years from
the date of purchase. Icron’s hardware warranty extends to Licensee, its
customers and end users. The Warranty does not include repair of failures
caused by misuse, neglect, accident, modification, operation outside a normal
operating environment, failure caused by service of the device by non-
authorized servicers or a product for which Icron is not responsible. Opening
the enclosures will void warranty.
Hardware Remedies Icron’s entire liability and the Licensee’s exclusive remedy
for any breach of warranty shall be, at Icron’s option, either (a) return of
the price paid, or (b) repair or replacement of hardware, which will be
warranted for the remainder of the original warranty period or 30 days,
whichever is longer. These remedies are void if failure of the hardware has
resulted from accident, abuse, or misapplication.
Limitation of Liability The hardware warranty set forth in this agreement
replaces all other warranties. Icron expressly disclaims all other
merchantability and fitness for a particular purpose and noninfringement of
third-party rights with respect to the hardware.
Icron dealer, agent, or employee is not authorized to make any modification
extension or addition to this warranty. Under no circumstances will Icron, its
suppliers or licensors be liable for any costs of procurement or substitute
products or services, lost profits, loss of information or data, or any other
special, indirect, consequential, or incidental damages arising in any way out
of the sale of, use of, or inability to use Icron product or service, even if
Icron, its suppliers or licensors have been advised of the possibility of such
damages. In no case shall Icron, its suppliers and licensors’ liability exceed
the actual money paid for the products at issue.
Since some jurisdictions do not allow the limitation of implied warranties of
liability for incidental, consequential, special or indirect damages, the
above limitation may not always apply. The above limitations will not apply in
case of personal injury where and to the extent that applicable law requires
such liability.
Obtaining Warranty Service
To obtain warranty service, contact the Icron technical support team within
the warranty period to obtain a Return Material Authorization (RMA) number as
returns cannot be accepted without one. Prior to contacting Icron, be sure you
have recorded the serial number. To begin the warranty process, record your
product serial number and fill out the short online form located at
icron.com/support. To complete the return process, please follow the
instructions listed on the next page.
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Contacting Technical Support
For technical support, visit icron.com/support. Please include the following
information when reaching out for technical support:
Description of the problem Part number and serial numbers for both Local
Extender and Remote Extender units Host computer(s) make and model Type of
Operating System installed (e.g. Windows 10, macOS 11.1, etc.) Make and model of any USB device(s) attached to this extension system Description of
the installation such as host computer model, transmission media used and
information about
the USB device(s) Product Return Shipping Instructions: Package your product
appropriately for safe shipment and mark the RMA number on the outside of the
package. The package must be sent prepaid to Icron to the address listed
below. We recommend that you insure your shipment or ensure your shipping
method provides package tracking. The repaired or replaced item will be
shipped to you, at Icron’s expense, not later than thirty days after Icron
receives the defective product. Address to Return Product:
RMA Coordinator Icron Technologies Corporation 4664 Lougheed Highway, Suite
221 Burnaby, BC Canada V5C 5T5 For general inquiries or sales, visit
icron.com/contact.
Icron | An Analog Devices Brand 4664 Lougheed Hwy., Suite 221 Burnaby, BC V5C
5T5 Canada
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Technical Glossary
Category 6a/7 (CAT 6a/7) Network Cabling Category 6a/7 cable is commonly also
referred to as CAT 6a or CAT 7. This cabling is available in either solid or
stranded twisted pair copper wire variants and as UTP (Unshielded Twisted
Pair) or STP (Shielded Twisted Pair). UTP cables are not surrounded by any
shielding making them more susceptible to Electromagnetic Interference (EMI).
STP cables include shielding the copper wires and provides better protection
against EMI.
USB 3, USB 2.0 and USB-C Cables USB cables have two distinct full-sized
connectors. The Type A connector is used to connect the cable from a USB
device to the Type A port on a computer or hub. The Type B connector is used
to attach the USB cable to a USB device. The Type-C connector is used to
connect to both USB hosts and devices.
USB Type A port USB Type A connector
USB 3 Type A USB Type B port USB Type B USB 3Type B port USB 3 Type B USB Type C port USB Type C
connector
connector
connector
connector
RJ45
The Registered Jack (RJ) physical interface is what connects the network cabling (CAT 5e/6/7) to the Local
and Remote Extenders. You may use either the T568A scheme (Table 1) or the T568B scheme (Table 2) for cable
termination as this extender system requires all four pairs of the cable. RJ45 connectors are sometimes also
referred to as 8P8C connectors. Note that any given cable must be terminated using the same T568 scheme on both
ends to operate correctly.
RJ45 Pin Positioning Table 1 – T568A Wiring
Table 2 – T568B Wiring
PIN
PAIR WIRE CABLE COLOR
1
3
1
WHITE/GREEN
2
3
2 GREEN
3
2
1
WHITE/ORANGE
4
1
2 BLUE
5
1
1
WHITE/BLUE
6
2
2 ORANGE
7
4
1
WHITE/BROWN
8
4
2 BROWN
Pair 2
Pair 2
Pair 1
Pair 4
PIN
PAIR WIRE CABLE COLOR
1
2
1
WHITE/ORANGE
2
2
2 ORANGE
3
3
1
WHITE/GREEN
4
1
2 BLUE
5
1
1
WHITE/BLUE
6
3
2 GREEN
7
4
1
WHITE/BROWN
8
4
2 BROWN
Pair 2
Pair 3
Pair 1
Pair 4
1 23 45 67 8 W-G G W-O BL W-BL O W-BR BR
1 23 45 67 8 W-O O W-G B W-BL G W-BR BR
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