BLUEBIRD RT104 Rugged Tablet

Specifications

• Product Name: RT104
• Brand: BLUEBIRD
• Version: 1.0
• Device Type: Class B Device (Household Information & Communication)

BLUEBIRD is an emerging global brand, striving to lead the market in performance and mobility. Their products represent reliability, innovation, and innovative technology. BLUEBIRD is a registered trademark from the global brand of BLUEBIRD Inc. and is copyright protected.

Product Usage Instructions

• User’s Guidance:
  • This device has qualified the electromagnetic wave suitable registration and can be used as a household device in a residential area as well as any other area. However, it cannot be used for life-saving services.
• Safety Information:
  • Warning: Indicates situations that could cause injury to yourself or others.
  • Caution: Indicates situations that could cause damage to your device or other equipment.
  • Note: Indicates additional information that can help you get the most out of the device.
  • Please read the safety precaution information carefully to avoid fire, electric shock, or other property damage or bodily injuries.
  • Do not press the Power button on the device if the device is wet or do not touch the adapter or power cord with wet hands to avoid electric shock.
  • Avoid using the device in explosive danger zones.
  • If the device becomes wet, do not put it in heaters, microwaves, etc., to dry it to prevent explosion or malfunction.
  • Avoid scratching the device’s touchscreen and use only fingers or a compatible pen to operate it.
  • Avoid dropping, hitting, bending, or sitting on the device intentionally as it can break.
  • Do not modify, take apart, or repair the device. Contact customer service for assistance to avoid voiding the warranty.
  • Avoid attempting to modify hardware or software to prevent device malfunction and warranty void.
  • Backup data and information from the device to prevent loss during repairs or upgrades.
  • Avoid painting the device as it can damage the screen or exterior. Also, avoid extreme temperatures.
  • Avoid using the device while driving or operating heavy machinery to prevent accidents. Do not use it in locations with combustible goods, dusty or hot environments, direct sunlightexposure for extended periods, or humid locations as it may damage the device.

FAQs

• Q: Can I use this device in basements or areas with weak signals?
  • A: You may not be able to use this wireless device in basements, open fields, skyscrapers, or other places where the signal is weak.
• Q: What should I do if my device gets wet?
  • A: If your device becomes wet, do not put it in heaters, microwaves, etc., to dry it. There is a risk of explosion or malfunction.

This user manual is protected by copyright. Copyright © 1995-2021 Bluebird Inc. All rights reserved. Bluebird Inc. is the designer and manufacturer of Bluebird handheld mobiles. This manual and the programs in this device are protected under international copyright laws, and may not be copied, distributed, translated, or removed by any means.

Registered Trademark

BLUEBIRD is an emerging global brand, striving to lead the market in performance and mobility. Their products represent reliability, innovation, and innovative technology. Bluebird is a registered trademark from the global brand of Bluebird Inc. and is copyright protected.

• Bluebird and stylized Bluebird Logo are registered trademarks and symbols of Bluebird Inc.
• Qualcomm® IZat™ is a registered trademark of Qualcomm Atheros, Inc. trademark of Qualcomm Atheros, Inc.
• Adobe® is a registered trademark of Adobe Systems Inc.
• All other trademarks and copyrights are the property of their respective owners.

User’s Guidance

qualified the electromagnetic wave suitable registration and can be used as a household device in a residential area as well as any other area.
Type Registration| This wireless device may cause propagation interference, so, it cannot be used for life-saving services.

Safety Information

Symbols: This manual uses the following symbols to indicate hazards and additional information.

Device

• Do not press the Power button on the device if the device is wet or do not touch the adapter or power cord with wet hands. There is a risk of electric shock.
• Do not use your device in an explosive danger zone.
• If your device becomes wet, do not put your device in heaters, microwaves, etc. to dry it. There is a risk of explosion or malfunction.
• Do not scratch the device’s touchscreen. Use only your fingers or a compatible pen. Never use an actual pen, or any other sharp object on the touchscreen.
• Although this device is very sturdy, do not drop, hit, bend, or sit on it on purpose. It can be broken.
• Do not modify, take apart, or repair the device. Contact your customer service center. Failure to do so will void your warranty.
• Do not attempt to modify your hardware or software. It may cause device malfunction and void your warranty.
• You may not be able to use this wireless device in basements, open fields, skyscrapers, or other places where the signal is weak.
• Back up the data and information from your device. Your data, such as ringtones, texts, and voice messages, may be erased during repairs or upgrades.
• Do not paint your device. It can damage your screen or your device’s exterior.
• Avoid using or storing this device at extreme temperatures. This device is designed to work at temperatures between 0°C and 60°C (14°F and 140°F), and humidity level between 5% and 95%.

Environment

• Do not use the device while driving or operating heavy machinery. Doing so may result in death or serious injury.
• Do not use the device in locations with combustible goods. Doing so may result in an explosion.
• Do not use the device in dusty or hot locations. Doing so may damage the device.
• Do not expose your device to direct sunlight such as on the dashboard of a car for extended periods.
• Do not use the device in humid locations. Doing so may damage the device and void the warranty.
• Do not keep the device close to air conditioner vents. Corrosion within the device may occur due to condensation from temperature changes.
• Do not allow children to play with the device.

Battery and Charging

• Improper battery use may cause fire, explosion, or other hazard.
• If the battery is removed due to impact, heat, submersion, or other damage, there is a risk of explosion. Keep away from children and animals.
• Do not allow the battery’s contacts to touch things like necklaces, coins, or electric conductors. Do not give any impact with sharp objects. There is a risk of explosion.
• Use only the approved battery and charger. Using an incompatible battery or charger may cause device malfunction or other damage, such as fire.
• When you are not using the device for a long period, take out the battery and keep the device and the battery in a dry, cool place. Also, charge the battery at least once a year. If you keep it without charging for a long time, it may cause device malfunction.

Distraction

• In some situations, using your device may distract you and cause serious injuries and damage.
• For example, avoid talking on the phone or texting while driving or riding a bicycle.
• It is strictly prohibited by law in some jurisdictions. If you cannot avoid using your device while driving, stop your vehicle or use a hand-free kit.

Frequency Interference

• This wireless device may cause radio frequency interference, so use Airplane mode or turn off the device when prohibited.
• The device emits an electromagnetic field. It may interfere with your medical devices.
• Do not place credit cards, phone cards, bankbooks, and tickets next to the device.
• The magnetic field of the device can damage its magnetic strips.

Package Contents

Package Components

The device includes the following components. If any of these components are missing, please contact the retailer who sold you the device.

The images in this manual may not reflect the color and shape of the actual device. These illustrations are intended for descriptive purposes only.

Cradle Set (Optional)

Your Device

Device Front

Device Back

Audio jack

| Connects to the 3.5 mm adapter on headphones or computer speakers.

2

|

USB port

| Connects to the power adapter to charge the device. Connects to USB devices, such as memory sticks,
 |  | keyboards, and external hard drives.
3| Power button| Turns on the device.
4| Rear camera| Captures photos and video (8.0 megapixels).
5| Battery area| User-replaceable Battery.
6| Battery locker| Locks the battery.
7| Speaker| Emits sound.
8| Cradle connector| Connects the device to a cradle (optional).

Cradle Front (Optional)

Cradle Bottom (Optional)

Bluetooth

• You can connect wirelessly to various Bluetooth-compatible devices, such as phones, computers, headsets, and car kits. You can also send your photos to Bluetooth-compatible phones or to your computer.
• On the Home screen, tap Bluetooth.
• Because devices with Bluetooth wireless technology communicate using radio waves, they do not need to have a direct line of sight. However, they must be within 10 meters (33 feet) of each other, although the connection may be subject to interference from obstructions, such as walls or from other electronic devices.
  • Paired devices can be connected to your device when Bluetooth turns on.
  • Other devices can detect your device only if the Bluetooth settings view is open.
• Do not accept requests from unknown devices and also do not try to pair with an unknown device. This helps to protect your device from harmful content

To pair with a Bluetooth device

Pair your device with Bluetooth-compatible devices.

1. On the Home screen, tap Bluetooth.
2. Turn the Bluetooth On.
   • Make sure the devices you want to pair with have Bluetooth enabled.
   • You may need to start the pairing process from the headset. For details, see your headset user guide.
3. On the Bluetooth device list, tap the device you want to pair with.
4. Type or confirm the PIN, and tap PAIR, if required
   • The passcode, which you can create, must be entered on both devices. The PIN in some devices is fixed. For details, see the user guide of the other device.
   • A PIN is only used when you connect to something for the first time.

When your device has paired with other devices via Bluetooth, your devices will automatically pair in the future when in range.

To unpair a Bluetooth device
Unpair your device with the other device you paired.

1. On the Home screen, tap Bluetooth.
2. Tap the device’s name to disconnect.
3. Tap FORGET.

To send content via Bluetooth

Use Bluetooth to wirelessly share your photos or other content with Bluetooth- compatible devices or to your computer. You can use more than one Bluetooth connection at a time. For example, while using a Bluetooth headset, you can still send things to another device.

1. Pair your device with another Bluetooth device.
2. Tap the content you want to share then tap > Bluetooth.
3. On the Bluetooth devices list, tap the device you want to share with.

Device Specification

Physical Characteristics

• Dimensions (L x W x D) 262.0 x 178.2 x 14.65 mm
• Weight 810g
• Display 10.1 inch, HD (1280 X 800)
• Battery User-replaceable Battery 8.32V, 3000mAh
• Expansion slot MicroSD 64GB SDXC
• SIM slot 1 Micro SIM
• Audio Loud Speaker, microphone
• Camera
• Rear: 8MP Autofocus
• Front: 5MP Fixed Focus
• GPS A-GPS, GLONASS, BEIDOU, Galileo(for WWAN only)
• Barcode scanner 1D&2D imager (w/ the Smart Plug)
• Sensor Ambient Light, 3-axis accelerometer, Electronic Compass

Performance Characteristics

• Processor 2.40 GHz Quad Core Processor
• OS Windows 10 IoT Enterprise (64bit)
• System memory 4GB
• Built-in storage 64GB
• Interface 1 x USB Type C (3.0) (OTG) Docking Connector (8-Pin) Side Smart Plug Connector Back Smart Plug Connector 3.5 pi Standard Audio Jack

User Environment Characteristics

• Durability 1.2m / 4 ft. to drop per MIL-STD 810G 1.5m / 5 ft. to drop per MIL-STD 810G (w/ the Rugged Plug)
• Operating temperature 0 °C to 50 °C (14 °F to 122 °F)
• Storage temperature -20 °C to 65 °C (-4 °F to 149 °F)
• Humidity 90% non-condensing

Communication Options

• WWAN Radio (optional) LTE, HSPA+/HSPA/UMTS, EDGE/GPRS
• WLAN Radio 802.11 a/b/g/n/ac (802.11n 2.4GHz and 5GHz) Indoor use only in 5150 MHz ~ 5250 MHz band.
• WPAN Radio Bluetooth 5.0 BLE, Class 1

Please ask your sales representative for the specifications not listed above or for the future upgradeable specifications.

Troubleshooting

• The battery does not charge properly.
  • Ensure that your device and the charging cable are connected and the charging LED is functioning correctly.
  • If the battery does not charge completely, it may be dead or defective. Replace the battery with a new one. (The warranty period for battery replacement is six months.)
• The battery life got shorter.
  • When you use network data or peripheral devices such as wireless LAN or Bluetooth that require more power, your device may use more battery than usual. If it happens for an extended period, your battery may be dead. Then replace it with a new battery.
• I dropped the device in the water.
  • Turn off the device and take out the battery. Place the device and battery in a dry place. Let them dry completely for a considerable period, and then turn the device back on. If it does not turn back on, contact our service center.
• My device gets too hot to touch.
  • It is normal for the device to warm up while it is receiving a poor signal, performing an intense workload, or charging. It should cool down if you stop using the device for a certain amount of time. If the problem continues, contact the manufacturer. It may result in a burst battery or fire.
• How do I get the repair service?
  • You can contact your local sales representative or you can send the device via a delivery service to Bluebird’s Korean headquarters. When sending the package, make sure you pay the shipping fee in advance. When the repair is finished, Bluebird will cover the shipping cost.

Warranty and Support

Manufacturer

• Bluebird Inc.
• Head Office: Samsung Saengmyung-irwonyeok Building C-3F, 115, Irwon-ro, Gangamgu, Seoul, Republic of Korea 06355
• Factory: (SSang-young IT Twin tower-B 7~8F), 531, Dunchon-aero, Jungwon-gu, Seongnam-si, Gyeonggi-do, Korea, 13216
• Trade name: Bluebird Inc.

Customer support

• Before asking for after-sales service, please back up the data on the device.
• We do not back up data from the products sent to the Customer Service Center. Therefore, we assume no responsibility for loss/deletion of data.

Customer Service Center

• 1103, Gplus Kolon Digital Tower 11F,

• Digital-or 26-gil 123, Guro-gu, Seoul, Republic of Korea(08390)
• Fax: +82-2-6499-2242
• Email: rma@bluebirdcorp.com.
• Hours: 9:30 a.m. – 6:30 p.m. (GMT Time: +9 Hours)

The center is closed on Saturdays, Sundays, and Korean national holidays.

Registering for After-Sales Service

• We receive the products for our after-sales service through mail, delivery services, and hand delivery only in principle.
• If you bought the product from a party other than Bluebird or an authorized Bluebird reseller, you need to register the product before using our after-sales service.
• Please enclose evidence of purchase or the product receipt for our after-sales service.
• Please enclose your name, telephone number, address, and details of the problem for prompt service.
• You can ask for our after-sales service by contacting your authorized Bluebird dealer or the Customer Service Center in the head office.
• Do not intentionally damage the label on the product.
• A damaged label may result in a disadvantage to the customer.
• When you return the product to Bluebird for service, please put the product in a protective box.
• The warranty will not cover any damage which occurs during delivery. We advise you to use the box and protective cover supplied with the product.
• Make sure to deliver the product safely. Bluebird assumes no responsibility for the loss of the product during delivery.

Charged services

• In the following cases, it will be charged when requesting for after-sales service.
  • Service request due to inappropriate use of the device by the customer
  • Loss of PIN
  • Use of programs that might affect the program (over-clock, forceful changes in the input of the system, personal developments)
• Faults caused by the customer.
  • Defects due to inappropriate or careless use of the product (dropping, submersion under water, shock, damage, unreasonable operations, etc.)
  • Defect due to a repair or unauthorized technician
  • The defect caused intentionally or by the carelessness of the customer
  • Defects due to the use of fraudulent parts or components
• Other cases
  • Defects due to nature (damage caused by fire, wind, flooding, etc.)
  • Accessories are out of warranty (accessories like battery/charger/cable/adapter, etc. have a warranty of 6 months)
• Regulations for repairs after charged services
  • If the same fault occurs in the part that has been repaired within a 1 month (30 days), the part will be repaired free of charge.

No refunds will be offered in the following situations:

• The product seal has been removed (if applicable).
• The product has been damaged due to careless use by the customer or due to a natural disaster (floods, rain, fire, etc.).
• Loss of product or other components (manual, connecting cables, etc).
• DOA (Dead on Arrival) policy
• If your product is DOA (Dead on Arrival), or has malfunctioned within 30 days of purchase (DOA period), the product will either be exchanged or provided with aftersales service.

Warranty certificate

• Thank you for purchasing a product from Bluebird Inc.
• In the case of accessories such as batteries, only those that match the sales list managed by the Customer Service Center will be eligible for customer service.
• A repair or an exchange of batteries that does not match the sales list of the Customer Service Center due to the carelessness of the customer will be fully charged.

Warranty information

• Bluebird Inc. (hereinafter referred to as Bluebird) provides the warranty service for its products in compliance with Bluebird’s warranty program.
• Upon receiving a notification of a defect of its product within the range of warranty during the warranty period, Bluebird will repair or replace the defective product according to its warranty policy.
• If the defective product within the range of warranty is not repairable or replaceable, Bluebird shall refund the purchasing price within a designated period from the date of receiving a notice of defect.
• Bluebird assumes no responsibility for repairing, replacement, or refund until it receives the defective product from the customer. The replacement shall be equivalent to a new product in the aspect of performance.
• Bluebird products may contain recycled products, components, or materials equivalent to new products in the aspect of performance.
• This warranty is applied to software products only when the programming commands are not executed. Bluebird does not guarantee interruption-free or error-free performance.

BLUEBIRD CUSTOMER SERVICE

• Operating Hours
  • Monday to Friday 9:30 A.M. – 6:30 P.M.
  • (GMT Time: +9 Hours)
  • The center is closed on Saturdays,
  • Sundays, and Korean national holidays.
• Customer Service Center

  • 1103, Gplus Kolon Digital Tower 11F,

  • Digital-or 26-gil 123, Guro-gu, Seoul,
  • Republic of Korea(08390)
  • Bluebird constantly strives to bring the utmost satisfaction to all our customers.

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