Miele WEG 665-GB-en Lotus White Washing Machines Instruction Manual

Miele WEG 665-GB-en Lotus White Washing Machines

Product Information

The washing machine is designed to provide efficient and effective cleaning of your laundry while ensuring safety and ease of use. It comes with a range of features and controls to customize your wash cycles based on your preferences.

Specifications

• Model: M.-Nr. 12 029 621
• Language: en-GB, IE

Product Usage Instructions

Caring for the Environment

When disposing of the packaging material, ensure to use material-specific collection points for recycling. Your Miele dealer can assist in taking away the packaging material. For disposing of your old appliance, do not include it with household waste due to the presence of hazardous materials.

Warning and Safety Instructions

It is important to follow the provided warning and safety instructions to avoid damage or accidents. Miele cannot be held liable for damage resulting from non-compliance with these instructions.

Operating the Washing Machine

Control Panel:

• Control Field: Consists of a display and various sensor controls. Sensors allow for changing values and selecting options.
• Sensors for Extra Options: Supplement wash programs with additional options. When selected, sensor controls for extras light up dimly.
• Display: Shows temperature, spin speed, time left for wash program, and individual values for extras and settings.
• OK Sensor Control: Used for confirming selected values.
• Delay Start Sensor: Starts delay start function for scheduling wash cycles.
• Cap Dispensing Sensor: Activates Cap dispensing.
• Level of Soiling Sensor: Specifies soiling level with three settings, active with TwinDos option.
• Start/Add Laundry Sensor Control: Starts the selected program when flashing, lights up constantly when program is running.

FAQs

• Q: How do I activate the delay start function?
  • A: To activate the delay start function, press the delay start sensor and set the desired delay time using the controls. The program will start after the specified delay period.
• Q: What should I do with the packaging material?
  • A: The packaging material should be recycled at material-specific collection points. Your Miele dealer can assist in disposing of the packaging material properly.

Operating instructions for washing machines

To avoid the risk of accidents or damage to the machine, it is essential to read these instructions before it is installed and used for the first time.

Caring for the environment

Disposing of the packaging material
The packaging material is used for handling and protects the appliance from transport damage. The packaging material used is selected from materials which are environmentally friendly for disposal and can generally be recycled. Recycling the packaging material reduces the use of raw materials. Use material-specific collection points for valuable materials and take advantage of return options. Your Miele dealer will take the packaging material away.

Disposing of your old appliance
Electrical and electronic appliances contain many valuable materials. They also contain certain materials, compounds and components which were essential for their correct functioning and safety. These could be hazardous to human health and to the environment if disposed of with household waste or if handled incorrectly. Please do not, therefore, dispose of your old appliance with household waste.

Instead, please make use of officially designated collection and disposal points to dispose of and recycle electrical and electronic appliances in your local community, with your dealer or with Miele, free of charge. By law, you are solely responsible for deleting any personal data from the old appliance prior to disposal. You are legally obliged to remove any old batteries which are not securely enclosed by the appliance and to remove any lamps without destroying them, where this is possible. These must be taken to a suitable collection point where they can be handed in free of charge. Please ensure that your old appliance poses no risk to children while being stored for disposal.

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Warning and Safety instructions

This washing machine complies with all current local and national safety requirements. However, inappropriate use can lead to personal injury and damage to property. Read the operating instructions carefully before using the washing machine. They contain important information on safety, installation, use and maintenance. This prevents both personal injury and damage to the washing machine. In accordance with standard IEC 60335-1, Miele expressly and strongly advises that you read and follow the instructions in the chapter on installing the washing machine as well as the safety instructions and warnings. Miele cannot be held liable for damage caused by non-compliance with these instructions. Keep these operating instructions in a safe place and pass them on to any future owner. Correct application This washing machine is intended for use in domestic households and similar working and residential environments. The washing machine is not intended for outdoor use. It must be used only as a domestic appliance to wash items which are specified by the manufacturer as being washable on the wash care label. Miele cannot be held liable for damage resulting from incorrect or improper use or operation. The washing machine can only be used by people with reduced physical, sensory or mental capabilities, or lack of experience or knowledge, if they are supervised whilst using it or have been shown how to use it safely and recognise and understand the consequences of incorrect operation.
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Warning and Safety instructions
Safety with children Children under 8 years of age must be kept away from the washing machine unless they are constantly supervised. Children 8 years and older may only use the washing machine unsupervised if they have been shown how to use it safely and recognise and understand the consequences of incorrect operation. Children must not be allowed to clean or maintain the washing machine unsupervised. Please supervise children in the vicinity of the washing machine and do not let them play with it. Technical safety Please observe the instructions in “Installation” and “Technical data”. Before setting up the washing machine, check it for any externally visible damage. Do not install or use a damaged machine. Before connecting the washing machine, ensure that the connection data on the data plate (fuse rating, voltage and frequency) match the mains electricity supply. If in any doubt, consult a qualified electrician. Temporary or permanent operation on an autonomous power supply system or a power supply system that is not synchronised with the mains power supply (e.g. island networks, back-up systems) is possible. A prerequisite for operation is that the power supply system complies with the specifications of EN 50160 or an equivalent standard. The function and operation of the protective measures provided in the domestic electrical installation and in this Miele product must also be maintained in isolated operation or in operation that is not synchronised with the mains power supply, or these measures must be replaced by equivalent measures in the installation. As described, for example, in the current version of BS OHSAS 18001­2 ISO 45001.
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Warning and Safety instructions
The electrical safety of this washing machine can only be guaranteed when correctly earthed. It is essential that this standard safety requirement is met. If in any doubt, please have the wiring system of the building tested by a qualified electrician. Miele cannot be held liable for the consequences of an inadequate earthing system (e.g. electric shock). Do not connect the washing machine to the mains electricity supply by a multi-socket adapter, extension lead or similar. These do not guarantee the required safety of the machine (fire hazard due to the risk of overheating). Faulty components must only be replaced by genuine Miele original spare parts. Only when these parts are fitted can Miele guarantee the safety standards of the machine. The electrical socket must be easily accessible after installation so that the machine can be disconnected from the electricity supply if necessary. Unauthorised repairs could result in unforeseen dangers for the user, for which the manufacturer cannot accept liability. Repairs should only be undertaken by a Miele authorised service technician, otherwise any subsequent damage will not be covered by the warranty. While the washing machine is under warranty, repairs should only be undertaken by a Miele authorised service technician. Otherwise the warranty will be invalidated. If the electrical connection cable is faulty it must only be replaced by a Miele authorised service technician to protect the user from danger. The machine must be isolated from the electricity supply when cleaning and maintaining the machine and in the event of a fault.
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Warning and Safety instructions
The machine must only be connected to the on-site water supply using a new hose kit. Old hose kits must not be re-used. Check the condition of the hoses regularly so that you can replace them in good time and avoid the risk of any water damage. The water flow pressure must be at least 100 kPa and should not exceed 1000 kPa. In areas which may be subject to infestation by cockroaches or other vermin, pay particular attention to keeping the machine and its surroundings in a clean condition at all times. Any damage which may be caused by cockroaches or other vermin will not be covered by the warranty. The machine must not be used in a non-stationary location (e.g. on a ship). Do not make any alterations to the machine, unless authorised to do so by Miele. This washing machine is supplied with a special lamp to cope with particular conditions (e.g. temperature, moisture, chemical resistance, abrasion resistance and vibration). This lamp must only be used for the purpose for which it is intended. The lamp is not suitable for room lighting. Replacement lamps may only be fitted by a Miele authorised technician or by the Miele Customer Service Department. This washing machine contains 1 light source corresponding to energy efficiency rating G.
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Warning and Safety instructions Correct use
Do not install the washing machine in a room where there is a risk of frost. Frozen hoses may burst or split. The reliability of the electronic control unit may be impaired at temperatures below freezing point. Before using the machine for the first time, check that the transit bars at the rear of the machine have been removed (see “Installation – Removing the transit bars”). During spinning, a transit bar which is still in place may result in damage to both the machine and adjacent furniture or appliances. Turn off the stopcock if the machine is to be left for any length of time (e.g. holiday), especially if there is no floor drain (gully) in the immediate vicinity. Flooding danger. If hooking the drain hose into a wash basin, check that the water can drain off quickly enough to prevent the sink from overflowing. Make sure the drain hose is secure, so that the force of the water flowing out of the hose does not dislodge it. Take care to ensure that foreign objects (e.g. nails, pins, coins, paper clips) do not find their way into the machine with the laundry. These may damage components of the machine (e.g. suds container, drum), which in turn can result in damage to the laundry. Take care when opening the drum door after using the steam function. Danger of burning due to escaping steam and the high temperature of the surface of the drum as well as the porthole glass. Stand back away from the machine and wait until the steam has dissipated. The maximum load for this washing machine is 9.0 kg (dry weight). See the “Programme chart” for the maximum recommended loads for individual programmes.
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Warning and Safety instructions
If the correct amount of detergent is dispensed, the machine should not need to be descaled. If, however, you do wish to descale it, only use a proprietary natural citric acid based descaling agent. Miele recommends using Miele descaling agent which is available to order online at www.miele.co.uk or from Miele. Strictly observe the instructions on the packaging. Textiles which have been pre-treated in solvent based cleaning agents must be thoroughly rinsed in clean water before being washed in the machine. Do not use solvent based cleaning agents, e.g. those containing benzine, in this machine, as this may result in damage to component parts and create toxic fumes. Such agents also pose a fire and explosion hazard. Do not use solvent based cleaning agents, e.g. those containing benzine, to clean the surfaces of the machine. They can cause damage to plastic surfaces. Only use dyes specified by the manufacturer as being suitable for use in a domestic washing machine. Always observe the manufacturer’s instructions carefully. Colour run and dye removers contain sulphur compounds which can cause damage such as corrosion. Do not use these products in this machine. If detergent comes into contact with the eyes, rinse them thoroughly with lukewarm water immediately. If swallowed, seek medical assistance immediately and retain the packaging or label for reference. Those with skin problems or sensitive skin should avoid their skin coming into contact with detergent.
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Warning and Safety instructions Accessories and spare parts
Only use original Miele accessories. If other parts are used, warranty, performance and product liability claims will be invalidated. A Miele tumble dryer can be stacked on top of a Miele washing machine using the appropriate stacking kit (available as an optional accessory). Please make sure you order the correct one for the Miele washing machine and Miele tumble dryer. If installing the machine on a Miele plinth, (available as an optional accessory, depending on country), please make sure you order the correct one for this washing machine. Miele will guarantee to supply functional spare parts for a minimum of 10 years and up to 15 years following the discontinuation of your washing machine.
Miele cannot be held liable for damage caused by non-compliance with these Warning and Safety instructions.
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Operating the washing machine

Control panel

a Control field The control field consists of a display and various sensor controls. The individual sensors are explained in the following sections.
b sensors Values shown in the display can be changed with the sensors. The sensor increases the value or moves up the list; the sensor decreases the value or moves down the list.
c Sensors for extra options You can supplement wash programmes with extra options. If a wash programme has been selected, the sensor controls for the possible Extras light up dimly.

d Display The following values are shown on the display and/or selected from it: 1. The temperature, spin speed, and time left for the selected wash programme.
2. The individual values for selected extras and settings.
e OK sensor control The OK sensor control is used for confirming selected values.
f sensor The sensor starts the delay start function. With Delay start you can delay the start of the programme. The start of the programme can be delayed from 15 minutes up to a maximum of 24 hours. This allows you to make use of night-time economy electricity rates, for example. Please see “Delay start” for more information.

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Operating the washing machine

g sensor This sensor is used for activating Cap dispensing.
h sensor You can specify the level of soiling of the load in three settings. This sensor is only active with the TwinDos option activated.
i Start/Add laundry sensor control The programme can be started as soon as the sensor control is flashing on and off. Touching the Start/Add laundry sensor control starts the selected programme. The sensor control lights up constantly.
Once the programme has been started, the Start/Add laundry sensor control allows you to add laundry.

j TwinDos sensor control with the additional Whites and Colours sensor controls The TwinDos sensor control is used for deactivating and activating automatic detergent dispensing. Depending on the colour mix of your load, you can control the detergent combination by selecting the Whites or Colours sensor control. Further information can be found in “TwinDos”.
k Optical interface This is used by the Service department as a transmission point.
l Programme selector for selecting programmes and for switching off the appliance. The washing machine is switched on when you select a programme, and switched off by turning the programme selector to the position.

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Operating the washing machine

Display

The standard display shows the following from left to right:

40°

1400

2:24 OK

– The selected wash temperature

– The selected spin speed

– Programme duration

Examples on how to operate the machine

Setting numerical values

Start in

00:00 h OK

The numerical value is highlighted in white. Touching the sensor control decreases the value. Touching the sensor control increases the value. The OK sensor control is used to activate the value shown in the display.

Exiting a sub-menu Select Back to exit a sub-menu.

Scrolling through a list

The scroll bar in the display indicates that a list of choices is available.

Language

OK

Scroll down the list with the sensor control. Scroll up the list with the sensor control. The OK sensor control is used to activate the option shown in the display.

Identifying the selected option

Cap

OK

An activated option in a list will have a tick next to it.

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Before using for the first time

Damage resulting from incorrect
installation and connection. Installing and connecting the washing machine incorrectly will cause serious property damage. See “Installation”.
Removing the protective foil and stickers
Remove: – Any protective film from the door – Any stickers from the front and the lid
Please do not remove any labels (e.g. the data plate) which are visible when you open the door.

Remove the detergent cartridges and the drain hose elbow from the drum
Two detergent cartridges for automatic detergent dispensing and an elbow piece for the drain hose are stored in the drum.

This washing machine has undergone a complete functional test at the factory and there will be some residual water in the drum from this process.

Reach under the door grip and pull the door open.
Take the two cartridges and the elbow piece out of the drum.

Shut the door with a gentle swing. 17

Before using for the first time

Miele@home
Your washing machine is equipped with an integrated WiFi module. In order to use it you need: – a WiFi network – the Miele@mobile App – a Miele user account. The user ac-
count can be created via the Miele@mobile App. The Miele@mobile App will guide you as you connect your washing machine to your home WiFi network. Once your washing machine is connected to your WiFi network you can use the App, for example, to carry the following activities: – Operate your washing machine remotely – Access information about the operating status of your washing machine – Access information about a programme sequence on your washing machine Connecting your washing machine to your WiFi network will increase energy consumption, even when the washing machine is switched off.
Before installing the washing machine in its final location, ensure the signal strength is sufficient for your WiFi network.

Availability of the WiFi connection The WiFi connection shares a frequency range with other appliances (including microwave ovens and remote control toys). This can give rise to sporadic or even complete connection failures. Therefore, the availability of featured functions cannot be guaranteed.
Miele@home availability The ability to use the Miele app depends on the availability of the Miele@home service in your country. The Miele@home service is not available in every country. For information about availability, please visit www.miele.com.
Miele App The Miele App is available to download free of charge from the Apple App Store® or from the Google Play StoreTM.

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Before using for the first time

Switching on the washing machine

Turn the programme selector to the Cottons programme.
The welcome tone will sound and the welcome screen will light up. The display will guide you through the 5 steps of the initial commissioning process.

1. Set the language

You will be prompted to set the display language. It is possible to change the language at any time by setting the programme selector to Further programmes in the Settings sub-menu.

english (GB)

OK

Touch the sensor controls until the language you want appears in the display.

Confirm your choice of language by touching the OK sensor control.

2. Setting up Miele@home
The following message appears in the display: Miele@home Confirm with OK. The following message appears in the display:
Set up now
To set up Miele@home now: touch the OK sensor control.
To postpone setup until later: touch the sensor control until the following appears in the display: Set up later and press OK to confirm.
The following selection options appear in the display: 1. Connect via WPS 2. Connect via App Select the required connection type.
Connecting via WPS Follow the prompts on the display.
Connecting via Miele app The following appears in the display: Waiting for App. Now switch to the Miele app. Carry out the rest of the steps for the
registration process in the Miele app.

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Before using for the first time

3. Remove the transit bars
Damage resulting from failure to
remove the transit bars. Failure to remove the transit bars can result in damage to the washing machine and to adjacent cabinetry or appliances. Remove the transit bars as described in “Installation and connection”.
The following message appears in the display: Remove transit bars Confirm with the OK sensor control.
4. Commissioning TwinDos
The UltraPhase 1 and UltraPhase 2 values are preset in the standard settings and only need to be confirmed. The following message appears in the display:
TwinDos
Confirm with the OK sensor control. The following message appears in the display:
Set now
To set up TwinDos now, touch the OK sensor control.
To postpone setup until later: touch the sensor control until the following appears in the display: Set later and press OK to confirm.

Settings for compartment

The UltraPhase 1 values are preset in the standard settings.

Agent for

OK

Confirm with the OK sensor control.

Miele UltraPhase 1

OK

Confirm with the OK sensor control.

The following appears in the display:

Set the dosage. Observe water hardness levels

Confirm with the OK sensor control.

The dispensing quantity for UltraPhase 1 is preset for (hardness level II).

Per load

58 ml OK

Confirm the preset value with the OK sensor control. If you want to change this value, use the sensor controls and confirm with the OK sensor control.

UltraPhase 1

Hardness level I

46 ml

Hardness level II

58 ml

Hardness level III

70 ml

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Before using for the first time
The following appears in the display:
Insert

Remove the cover cap from the UltraPhase 1 detergent cartridge included with the delivery.

Push the UltraPhase 1 detergent cartridge into compartment 1 until it locks into position.

Open the access panel for TwinDos. 21

Before using for the first time

Settings for compartment

The UltraPhase 2 values are preset in the standard settings.

After the cartridge has been pushed in, the display message switches to:

Agent for

OK

Confirm with the OK sensor control.

Miele UltraPhase 2

OK

Confirm with the OK sensor control.

The dispensing quantity for UltraPhase 2 is preset for (hardness level II).

Per load

45 ml OK

Confirm the preset value with the OK sensor control. If you want to change this value, use the sensor controls and confirm with the OK sensor control.

UltraPhase 2

Hardness level I

36 ml

Hardness level II

45 ml

Hardness level III

54 ml

The following appears in the display:
Insert

Remove the cover cap from the UltraPhase 2 detergent cartridge included with the delivery.
Push the UltraPhase 2 detergent cartridge into compartment 2 until it locks into position.
When the cartridge is pushed in, the message in the display changes to:
“TwinDos” is set. Can be changed in “Settings”.
Confirm with the OK sensor control. Close the TwinDos access panel.

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Before using for the first time

5. Starting the calibration programme
For optimum water and energy consumption and excellent wash results, it is important to calibrate the washing machine.

At the end of the programme, the following message will appear in the display: Set up complete

To do this, the Cottons programme must be run without laundry and without detergent. No other programmes can be started until calibration has been carried out. The following message appears in the display:

Open and run “Cottons 90°C” without laundry.

Touch the sensor control until the OK sensor control lights up and confirm with OK.

90°

1400

Open the stopcock.

1:55 OK

Touch the Start/Add laundry sensor control.

The calibration programme then starts. It will take approximately 2 hours.

Reach under the door grip and pull the door open.
Tip: Leave the door slightly open to allow the drum to dry. Turn the programme selector to the
position.

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Washing environmentally and economically

Energy and water consumption
– To get the most out of your machine, load the maximum dry load size for the wash programme you are using. This will keep the energy and water consumption to a minimum in relation to the size of the load.
– Programmes that are more efficient with regard to energy and water consumption generally have a longer running time. By extending the programme running time, the wash temperature that is actually reached can be reduced while still providing the same wash results. For example, the ECO 40-60 programme has a longer running time than the Cottons 40 °C or 60 °C programme. The ECO 40-60 programme is more efficient in terms of energy and water consumption but has a longer running time.
– Use the Express 20 programme for small, lightly soiled loads.
– Modern detergents make it possible to wash at lower temperatures (e.g. 20 °C). Using lower temperature settings will save energy.

Hygiene in the washing machine
Washing at low temperatures and/or using liquid detergents can cause bacteria and odours to build up in the washing machine. Miele therefore recommends cleaning the washing machine once every month. When the message Hygiene info: run a
programme at min. 75 °C or the “Clean ma-
chine” programme appears in the display, the washing machine must be cleaned.
Information about subsequent tumble drying
The spin speed selected affects the residual moisture in the laundry and the sound emissions of the washing machine. The higher the spin speed, the lower the residual moisture in the laundry. However, the sound emissions of the washing machine will increase. Select the highest possible spin speed for the wash programme to save energy in the subsequent tumble dryer cycle.
Detergent
– For precise dispensing use automatic detergent dispensing.
– Adjust the dosage to the degree of soiling of the laundry.
– Do not exceed the amounts of detergent recommended by the manufacturer on the packaging.

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Prepare the laundry

Tip: Stains (e.g. blood, egg, coffee, tea) can be pre-treated using some handy tricks which can be found in the Miele guide to laundry care.

Empty all pockets.

Damage due to solvent-based
cleaning agents Cleaning agents containing benzine, stain remover, etc., can damage plastic parts. When pre-treating textiles, make sure that any plastic parts (e.g. buttons) do not come into contact with cleaning agent.

Damage due to foreign objects.
Nails, coins, paper clips, and so on can cause damage to garments and components in the machine. Check the laundry before washing and remove any foreign objects.
Sort the laundry Sort the laundry by colour and by care
label. Most garments have a textile care label in the collar or side seam. Tip: Dark textiles often contain excess dye and should be washed separately several times before being included in a mixed load. Always wash whites and coloureds separately.
Pre-treating stains Badly soiled areas and stains should
be cleaned as soon as possible, preferably whilst still fresh. Spillages should be carefully dabbed off using a soft, colourfast cloth. Do not rub.

Risk of explosion due to solvent-
based cleaning agents. When using solvent-based cleaning agents, an explosive mixture may develop. Never use solvent-based cleaning agents in the washing machine.
General tips – Curtains: remove rollers and lead
weights or place in a laundry bag. – Sew in or remove any loose underwir-
ing in bras. – Close any zips, attach velcro fasten-
ers, fasten hooks and eyes, etc. before washing. – Fasten duvet covers and pillow cases to prevent small items from becoming rolled up inside them. Do not wash items which are specified by the manufacturer as not washable according to the symbol on the care label ( symbol).

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Select a programme

Switching on the washing machine
Turn the programme selector to a programme.
The interior drum lighting will come on.
The drum lighting will go out automatically after five minutes.

2. Selecting additional programmes by setting the programme selector to “Further programmes/” and using the display:

Switching on the drum lighting again Close and open the door.

Programme selection
There are three possible ways to select a programme: 1. Select standard programmes with the programme selector dial
Turn the programme selector to the required programme.
The selected programme will be shown in the display. The standard display will then appear.

Turn the programme selector to the Further programmes/ position.

The following appears in the display:

Outerwear

OK

Touch the sensor controls until the programme you want appears in the display.

Confirm the programme with the OK sensor control.

Preset programme parameters will be displayed, depending on the programme selected.

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3. Selecting programmes via the MobileStart programme selector position and the Miele app Tip: In order to use MobileStart , the washing machine must be logged on to the WiFi network and Remote control must be switched on.

2. Select a programme

Turn the programme selector to the MobileStart position.
The following appears in the display:
Load laundry, close the door and press “Start”. Appliance can be remotely controlled
Follow the instructions in the display and start the programme.
The following appears in the display:
MobileStart
The washing machine can now be operated with the Miele app.

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Load the washing machine

Open the door

Close the door

Reach under the door grip and pull the door open. Check the drum for pets or foreign objects before loading it with laundry.

Make sure that no items are caught between the door and the seal.

The most efficient use of energy and water is achieved when a full load is washed. However, do not overload as this reduces cleaning efficiency and causes creases. Unfold the laundry and load loosely
into the drum.

Mixing both large and small items gives better wash results and also helps distribute the load evenly during spinning. Tip: Please note the maximum load for the different wash programmes. The relevant programme load is always shown in the display when you select a programme.

Shut the door with a gentle swing.

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Select programme settings

Selecting a temperature/spin speed

You can alter the preset temperature/ spin speed of a wash programme if this option is permitted for that programme.

The temperatures reached inside the washing machine might not be the same as the temperatures selected. Perfect wash results are achieved through a combination of energy use and wash duration.

40°

1400

2:24 OK

Touch the sensor controls above or below the temperature or spin speed value in the display until the temperature/spin speed you want appears in the display.

Selecting an extra option

Extras sensor control

You can select additional extras using the Extras sensor control.

Touch the Extras sensor control.

The following appears in the display:

No Extras

OK

Touch the sensor controls until the extra option you want appears in the display.

Confirm the extra option with the OK sensor control.

Level of soiling
The sensor is only active with the TwinDos option activated. See “5. Add detergent, TwinDos” for more information.

Touch the sensor for the extra you want. It then lights up brightly.
Tip: You can select multiple Extras for a wash programme. Not all extra options can be selected with every programme. If an extra option is not dimly lit, this option is not permitted for the wash programme (see “Extra options”).
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4. Select programme settings

Delay start/SmartStart

Delay start

With the delay start function, you can delay the start of the programme.

This function is active when the setting SmartGrid is switched off.

The hours can be set from 00 to 24. The minutes can be set in 15 minute increments from 00 to 45.

Setting the delay start time Touch the sensor control.

The following will appear in the display:

Start in

00:00 h OK

Set the hours with the sensor controls. Confirm with the OK sensor control.

The display will change:

Start in

06:00 h OK

Set the minutes with the sensor controls. Confirm with the OK sensor control.

Tip: The values will count upwards and downwards automatically if you keep your finger on the sensor control.

Cancelling delay start The selected delay start period can be cancelled before the programme starts. Touch the sensor control. The selected delay start period will appear in the display. Set a time value of 00:00 h with the
sensor controls. Confirm with the OK sensor control. The selected delay start time has been cancelled.
After the programme has started, the selected delay start period can only be changed or cancelled by interrupting the programme.
Altering delay start The selected delay start time period can be changed before the programme start. Touch the sensor control. Change the specified time and con-
firm with the OK sensor control.

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4. Select programme settings

SmartStart The SmartStart function lets you define a period of time during which your washing machine will start automatically. The appliance will start on receipt of a signal, e.g. from your energy supplier, that indicates that the electricity tariff is particularly economical. This function is active when the SmartGrid setting is switched on. The time period can be defined between 15 minutes and 24 hours. During this period, the washing machine waits for the signal from the energy supplier. If no signal is sent during the defined period, the washing machine starts the wash programme.

Setting the time period

If you have activated the SmartGrid function in Settings, SmartStart in instead of Start in will appear in the display when you touch the sensor control (see “Settings ­ SmartGrid”).

The procedure for setting this is the same as for setting the time for delay start.

Use the sensor controls to enter the hour and confirm your entry with the OK sensor control.

The hour will be saved and the minute number block will be highlighted.

Use the sensor controls to enter the minutes and confirm your entry with the OK sensor control.

Press the Start/Add laundry sensor control to start the wash programme with SmartStart.

The following will appear in the display:

SmartStart

OK

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Add detergent

There are several options for adding detergent. The washing machine has the TwinDos system. TwinDos has to be activated as described in “Before using for the first time”.
How UltraPhase 1 and UltraPhase 2 work UltraPhase 1 is a liquid detergent which dissolves dirt and removes the most common stains. UltraPhase 2 is a bleaching agent and removes stubborn stains. For the best washing result, these two agents are dispensed at separate times during the washing process. UltraPhase 1 and UltraPhase 2 clean white and coloured fabrics thoroughly. UltraPhase 1 and UltraPhase 2 singleuse cartridges are available to order from Miele, your Miele dealer or via the Miele online shop.

Changing TwinDos dispensing You can change the suggested colour composition of the laundry. Touch the Whites or Colours sensor
control.
Deactivating TwinDos dispensing Touch the TwinDos sensor control. The sensor control is only dimly lit and dispensing is deactivated.
Using other methods to remove stains If you wish to use additional methods of stain removal, you have the following options: – Using the Booster cap and activating
the CapDosing. – Add stain remover to the com-
partment.

Activating TwinDos dispensing TwinDos dispensing is automatically activated for all programmes in which dispensing is possible. Tip: The detergent dispensing quantities are preset. If too much foam builds up, the dispensing quantity can be reduced via Settings TwinDos.

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Selecting the degree of soiling The degree of soiling in laundry is divided into 3 settings: – Light
No visible soiling or stains – Normal
Visibly soiled and/or just a few slight stains – Heavy Heavily soiled and/or stains clearly visible The dispensing amount for TwinDos and the amount of water required for rinsing is preset for the Normal degree of soiling. Touch the sensor control to select a different degree of soiling. The amount of detergent and water will be adjusted to suit the selected degree of soiling.

5. Add detergent

33

5. Add detergent

Detergent dispenser drawer
Any detergent suitable for automatic front loading washing machines can be used. Please observe the instructions for use and dosage on the detergent packaging.
Ensure that TwinDos dispensing is deactivated.

Adding fabric conditioner

Adding detergent

Pull out the detergent drawer and add detergent to the compartments.
Detergent for the pre-wash Detergent for the main wash and
soaking Fabric softener, liquid starch, or capsules

Add fabric conditioner or liquid starch to the compartment. Do not exceed the maximum level mark.
It will be automatically dispensed in the final rinse. At the end of the programme a small amount of water remains in the compartment.
If starching frequently, thoroughly clean the dispenser compartment, especially the siphon tube, regularly.

34

5. Add detergent

Tips on dosing Adjust the detergent dosage to the level of soiling of the laundry and the size of the load. Reduce the amount of detergent with smaller loads (e.g. reduce the amount of detergent by when washing a half load). Too little detergent: – Results in laundry not being cleaned
properly and may cause it to become grey and hard to the touch over time. – Can lead to a build-up of mould in the washing machine. – Results in grease not being completely removed from the laundry. – Can lead to limescale deposits on the heater elements. Too much detergent – Causes poor wash, rinse, and spin results. – Causes higher water consumption as an extra rinse cycle is automatically activated. – Is a greater burden on the environment.

Using liquid detergent with a pre-wash Liquid detergent cannot be used for the main wash if the pre-wash has been selected. Use TwinDos dispensing if you are activating the pre-wash.
Using detergent tablets or pods Always put detergent tablets or pods directly in the drum with the laundry. They cannot be added via the detergent dispenser drawer. See “Detergent” for further information.

35

5. Add detergent

CapDosing
Three different types of capsule are available:
= Fabric care (e.g. fabric conditioner, proofing agent)
= Additives (e.g. detergent enhancer)
= Detergent (for the main wash only)
Each capsule contains the correct amount for one wash cycle. Caps are available to order from Miele or from the Miele online shop (see the end of this booklet for contact details).
Capsules pose a health risk.
The ingredients of capsules can be hazardous to health if they are swallowed or come into contact with skin. Keep capsules out of the reach of children.

Inserting a capsule
Open the detergent dispenser drawer.
Open the lid of the / compartment.

Activating CapDosing

Touch the sensor control.

The following appears in the display:

No Cap

OK

Touch the sensor controls until the capsule you want appears in the display.

Confirm the capsule with the OK sensor control.

Press the capsule in firmly.

36

5. Add detergent
Deactivating or changing CapDosing
CapDosing can only be deactivated or changed prior to the programme start. Touch the sensor control. Select No Cap (deactivate) or a differ-
ent type of capsule (change).
Close the lid and press it firmly shut. Close the detergent dispenser drawer. Tip: TwinDos dispensing is switched off automatically when a capsule is selected for the main wash . The indicator for TwinDos dispensing remains visible in the control field.
The capsule is opened by the act of inserting it in the detergent dispenser drawer. The contents can run out of the capsule if you then remove it from the drawer before it is used. Dispose of opened capsules. The wash programme will dispense the contents of the capsule at the correct time. Water intake to the compartment is solely via the capsule. Do not add any additional fabric conditioner to the compartment. Remove the empty capsule at the end of the programme. For technical reasons a small amount of water will remain in the capsule.
37

Starting the programme

Touch the flashing Start/Add laundry sensor control.
The door will lock and the programme will start. The programme status will appear in the display. The washing machine will keep you updated on the programme status and the time remaining for the programme to run. If a delay start period has been selected, this will appear in the display.
Energy savings After 10 minutes, the indicators dim. The sensor control Start/Add laundry flashes. To reactivate the indicators: Touch the Start/Add laundry sensor
control (this does not have any effect on a programme that is running). The drum lighting switches off once the programme has started.

Adding laundry during a programme sequence (AddLoad)
Laundry can be added or removed at any time, provided that the symbol is not illuminated in the display. Touch the Start/Add laundry sensor
control. The following appears in the display:
Please wait
Wait until the following display lights up: Door can be opened
Open the door and add or remove laundry.
Close the door. Touch the Start/Add laundry sensor
control. The programme will continue. Laundry cannot usually be added or removed if: – The suds temperature is above 55 °C – The water inside the drum is above a
certain level

38

End of programme

Opening the door and removing the laundry
The door remains locked during the anticrease phase. The display will change to show:
Finish/Anti-crease
Press Start button Unlock the door either by touching
the Start/Add laundry sensor control or by turning the programme selector to the position.
To switch on the drum lighting, unlock the door with the Start/Add laundry sensor control. The door will unlock. Tip: After the anti-crease phase, the door will have unlocked automatically.

Check the door sealing ring for any foreign objects.
Tip: Leave the door slightly open to allow the drum to dry. If applicable, remove the used cap-
sule from the detergent drawer. Tip: Leave the detergent drawer slightly open to allow it to dry.

Reach under the door grip and pull the door open.
Remove the laundry. Items left in the drum could discolour other items in the next wash or become discoloured themselves. Remove all items from the drum.
39

Spinning

Final spin speed in the programme
When a programme is selected, the optimum spin speed for this wash programme is shown in the display. A faster spin speed can be selected for certain wash programmes. The highest selectable spin speed is indicated in the table.

Programme Cottons Minimum iron Delicates Woollens Silks Shirts Express 20 Dark garments/Denim ECO 40-60 Proofing Outerwear Sportswear Automatic plus Separate rinse/Starch Drain/Spin Clean machine

rpm 1400 1200 900 1200 600 900 1200 1200 1400 1000 800 1200 1400 1400 1400 600

40

Spinning

Omitting the final spin (Rinse hold)
Set the spin speed to (Rinse hold).
The laundry is not spun after the final rinse and remains in the rinse water. This helps to prevent creasing if the laundry is not going to be removed from the drum immediately after the end of the programme.
Ending a programme with a spin cycle The display shows Rinse hold alternately with the ideal spin speed. Touch the Start/Add laundry sensor
control to start the final spin.
Ending a programme without a spin cycle Reduce the spin speed to 0. Touch the flashing Start/Add laundry
sensor control.

Interim spin
There is a spin cycle after the main wash and between the rinses. A reduction in the final spin speed will also reduce the interim spin speed as appropriate.
Omitting the interim-spin and the final spin
Before the start of the wash programme, reduce the spin speed to 0.
After the last rinse, the water will be pumped away and the anti-crease phase will switch on. In some programmes an additional rinse is introduced with this setting.

41

Programme chart

Programmes on the programme selector

Cottons

90 °C to cold

Max. load 9.0 kg

Items

Cotton, linen or mixed fibre fabric, e.g. table linen, underwear, Tshirts, etc.

Tip

Where particularly high levels of hygiene are required, please select a

temperature of 60 °C or higher.

Note for test institutes: Cottons 20 °C: programme for lightly soiled cotton garments Test programme for compliance with EU legislation regarding ecodesign No. 2019/2023.

Minimum iron

Cold to 60 °C

Max. load 4.0 kg

Items

Synthetic and mixed fibre textiles as well as easy care cotton

Tip

Reduce the spin speed for fabric that creases easily.

Delicates

Cold to 60 °C

Max. load 3.0 kg

Items

Delicate garments made from synthetic fibre, mixed fibre and viscose Curtains specified as machine-washable by the manufacturer

Tip

– Dust in curtains usually means that a programme with Pre-wash is

advisable.

– Deselect the spin for items which crease easily.

Woollens

Cold to 40 °C

Max. load 2.0 kg

Items

Wool or wool blend fabric

Tip

Reduce the spin speed for fabric that creases easily.

Silks

Cold to 30 °C

Max. load 1.0 kg

Items

Silks and other handwashable fabrics with no wool content, e.g. satin, lace and silk

Tip

Place tights, bras etc. in a laundry bag.

42

Programme chart

Shirts

Cold to 60 °C

Max. load 1.0 kg/2.0 kg

Items

Shirts and blouses made of cotton and mixed fibre

Tip

– Pre-treat collars and cuffs depending on the level of soiling.

– Wash silk shirts and blouses in the Silks programme.

– If the preset Pre-ironing Extra is switched off, the maximum load capacity is increased to 2.0 kg.

MobileStart

The Miele app is used for selecting programmes and operating the appliance.

Express 20

Cold to 40 °C

Max. load 3.5 kg

Items

Cotton garments that have hardly been worn or are only very lightly soiled

Tip

The Short extra option is activated automatically.

Dark garments/Denim

Cold to 60 °C

Max. load 3.0 kg

Items

Black and dark items made of cotton, mixed fibre or denim

Tip

– Wash inside out.

– Denim often contains excess dye and may run during the first few washes. Therefore, wash light and coloured items separately.

43

Programme chart

ECO 40-60

Max. load 9.0 kg

Items

For normally soiled cotton garments

Tip

A laundry load consisting of mixed cottons that are intended for

washing at 40 °C or 60 °C can be washed in the same wash cycle.

This programme is the most efficient in terms of energy and water consumption for washing cottons.

Note for test institutes: Test programme for compliance with EU legislation regarding ecodesign No. 2019/2023 and energy labelling in accordance with Regulation No. 2019/2014. TwinDos dispensing must be deactivated when carrying out comparison tests.

Proofing

40 °C

Max. load 2.5 kg

Items

Treating microfibre fabric, ski wear or table linen made from mainly synthetic fibres to provide a finish which is resistant to water and dirt

Tip

– The items must be freshly laundered and spun or dried before

proofing.

– For best results, the items should be heat-treated afterwards. This can be achieved by drying them in the tumble dryer or ironing them.

44

Programme chart

Programmes accessed via Further programmes/ on the programme selector

Outerwear

Cold to 40 °C

Max. load 2.5 kg

Items

Performance outerwear (e.g. jackets and trousers) made from membrane fabric such as Gore-Tex®, SYMPATEX®, WINDSTOPPER®, etc.

Tip

– Zip up or close any jackets with Velcro before washing.

– Do not use fabric conditioner.

– If required, these items can also be re-proofed using the Proofing programme. Proofing after each wash cycle is not recommended.

Sportswear

Cold to 60 °C

Max. load 3.0 kg

Items

Sportswear such as singlets and leggings as well as microfibre and fleece garments

Tip

– Do not use fabric conditioner

– Follow the instructions on the care label

Automatic plus

Cold to 40 °C

Max. load 6.0 kg

Items

Mixed loads of garments sorted according to colour which are suitable for the Cottons and Minimum iron programmes

Tip

The wash parameters (e.g. water level, wash rhythm and spin speed)

are adjusted automatically in this programme to ensure the best pos-

sible care and wash result for each item.

45

Programme chart

Separate rinse/Starch

Max. load 8.0 kg

Items

– Rinsing hand-washed items

– Table cloths, serviettes and workwear requiring starching

Tip

– Reduce the spin speed for fabric that creases easily.

– Laundry that is to be starched should be washed but not treated with fabric conditioner.

– Items will be rinsed very effectively with 2 rinses by activating the Water

• extra.

Drain/Spin

­

Tip

– Drain: Set the spin speed to 0 rpm

– Make sure you select the appropriate spin speed

46

Programme chart

Settings /maintenance

Settings You can use the settings function to alter the washing machine’s electronics to suit changing requirements. See “Settings” for more detailed information.

Maintenance The washing machine has two maintenance programmes. 1. Clean machine for cleaning the washing machine. 2. TwinDos mainten. for maintenance of the TwinDos compartments /. See
“Cleaning and care ­ TwinDos maintenance” for more details.

Clean machine

85 °C

No load

With frequent washing at low temperatures there is a danger of a build-up of bacteria in the washing machine. Cleaning the washing machine will significantly reduce bacteria, mould and biofilm, as well as prevent the build-up of unpleasant odours.

Tip

– Optimum results can be achieved by using Miele’s IntenseClean

washing machine cleaner. Alternatively, a universal powder deter-

gent can be used.

– Dispense the washing machine cleaner or universal detergent directly in the drum.

– Do not load any laundry. The drum must be empty for the Clean Machine programme.

47

Garment care label symbols

Washing The figure quoted in the bucket is the maximum temperature at which the garment can be washed. Normal agitation Reduced agitation Much reduced agitation Hand wash Do not wash

Programme selection examples

Programme
Cottons Minimum iron Delicates Woollens Silks Express 20 Automatic plus

Garment care label symbols

Drying Normal temperature Low temperature Do not tumble dry

Ironing Approx. 200 °C Approx. 150 °C Approx. 110 °C
Ironing with steam can cause irreversible damage. Ironing/rotary ironing prohibited

Professional cleaning

Dry clean only. The letters indic-

ate the type of cleaning agent required.

Wet cleaning

Dry cleaning prohibited

Bleaching Any oxidation bleach can be
used Use oxygen bleach only Do not bleach

48

Extra options

You can use the extra options buttons to augment the wash programmes.
Selecting Extras
Extra options are selected or deselected using the sensors in the control field. Additional extra options can be selected from the display using the Extras sensor.
Touch the sensor for the extra option you want.
The relevant sensor will light up brightly. Not all extra options can be selected with every programme. An extra option that is not permitted for the wash programme is not lit dimly and cannot be activated by touch.

Short
The programme duration is reduced. Mechanical action and energy usage are increased.
Pre-ironing
In order to reduce creasing, the laundry undergoes a smoothing process at the end of the programme. Reducing the maximum load by 50 % will achieve a better result. Follow the instructions in the display. Small loads achieve a better result. The garments must be suitable for drying in a tumble dryer and suitable for ironing .
Water +
The water level in the main wash and the rinses will be increased. A second rinse cycle is carried out in the “Separate rinse/Starch” programme. You can select other functions for the Water + extra option. These are described in “Settings”.

49

Extra options

Extra options can be selected using the Extras sensor control
Selecting extra options in the display Touch the Extras sensor control. The following appears in the display: No
Extras
Touch the sensor controls until the extra option you want appears in the display.
Confirm the extra option with the OK sensor control.
The extra option will be given a next to it.
Deselecting an extra option Touch the Extras sensor control. The first extra option which can be selected appears in the display. Touch the sensor controls until
No Extras appears in the display. Confirm No Extras with the OK sensor
control. The previously selected extra option is now deselected.
Pre-wash For laundry with large amounts of dirt, e.g. dust and sand.

Soak For heavily soiled and stained items with protein stains. A duration of between 30 minutes and 6 hours in 30-minute increments can be selected for the soak process. See “Settings” for more information. The factory default setting is 30 minutes.
Intensive For hard-wearing laundry that is very heavily soiled. Cleaning efficiency is increased through more intense mechanical action and the application of more heat energy.
Extra quiet This option reduces noise levels during the wash programme. Use this if you want to wash during quiet periods (for instance when children are sleeping). The final spin is automatically reduced to (Rinse hold). The programme duration is increased.
Extra gentle Drum rotation and wash duration are reduced. Lightly soiled fabrics are washed more gently.
AllergoWash This option should be used where high standards of hygiene are required. Energy consumption is increased to lengthen temperature holding times and water consumption is increased to improve rinsing efficiency. The items must be suitable for drying in a tumble dryer and suitable for ironing .

50

Extra options
The following extras can be selected in addition to the programmes

Short Pre-ironing Water + Pre-wash Soak Intensive Extra quiet Extra gentle AllergoWash

Cottons Minimum iron Delicates Woollens Silks Shirts Express 20 Dark garments/Denim ECO 40-60 Proofing Outerwear Sportswear Automatic plus Separate rinse/Starch Clean machine
= can be selected ­ = cannot be selected

­ ­­­­­­­­ ­­­­­­­­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­­­­­­­­­ ­­­­­­­­­ ­­­ ­­ ­ ­­­­­­­­ ­ ­ ­ ­ ­ ­ ­ ­
= activated automatically

51

Programme sequence

Cottons Minimum iron Delicates Woollens Silks Shirts Express 20 Dark garments/Denim ECO 40-60 Proofing Outerwear Sportswear Automatic plus Separate rinse/Starch Drain/Spin Clean machine

Main wash

Water level

Wash rhythm

­

­

­

Rinse

Water level

Rinse cycles

2-51,2,3

2-42,3

2-42,3

2

2

3-43

1

3-52,3

2­32

1

3-43

2-33

2-42, 3

0-15

­

­

3

Please see the next page for a description of the symbols.

Spin

52

Programme sequence

= low water level = medium water level = high water level = intensive rhythm = normal rhythm = sensitive rhythm = handwash rhythm = carried out ­ = not carried out
This washing machine has fully electronic controls with automatic load control. The washing machine takes in the right amount of water required for the programme depending on the amount of laundry and its absorbency rate. The programme sequences outlined in the chart are based on the basic programme with a full load. The washing machine programme sequence display shows which stage of the programme has been reached.

Special features in the programme sequence
Anti-crease: At the end of the programme, the drum continues to turn at intervals for up to 30 minutes to help prevent creasing. Exception: There is no anti-crease phase in the Woollens and Silks programmes. The washing machine can be opened at any time.

1. If a temperature of 60 °C or higher is selected, two rinses are carried out. If a temperature of less than 60 °C is selected, three rinses are carried out.
   2 An additional rinse is carried out if:
   – there is too much foam in the drum
   – a spin speed lower than 700 rpm has been selected.
   3 An additional rinse is carried out if:
   – The Water + extra option has been selected and the options Extra water or Extra water + rinse have been activated in the Settings menu.
   5 An additional rinse is carried out if: the Water + extra option has been selected.

53

Changing the programme sequence

Changing a programme (safety lock)
A programme, temperature, spin speed or selected options cannot be changed once the machine has been successfully started. This prevents the machine being operated unintentionally, e.g. by children.
If the washing machine is switched off during active programme operation, the standby function does not switch the washing machine off completely after 15 minutes. Safety functions continue to be active because there may still be water inside the drum.

Interrupting a programme

Turn the programme selector to the position.

The washing machine switches off.

To continue: turn the programme selector to the position of the wash programme that was started.

Cancel?

Yes OK

Touch the sensor control.

The following will appear in the display:

Cancel?

No OK

Confirm with the OK sensor control.

Tip: If Cannot be changed appears in the display, the programme selector is in the incorrect position.

Cancelling a programme

You can cancel a wash programme at any time after it has started.

Turn the programme selector to the position.

Turn the programme selector to the Cottons programme.

The following will appear in the display:

Cancel?

Yes OK

Touch the OK sensor control.

The suds are pumped away. The following will appear in the display:

Prog. cancelled

OK

Wait until the symbol in the display goes out and the door unlocks.

Pull open the door.

Remove the laundry.

54

Detergent

The correct detergent
All detergents produced for automatic washing machines are suitable. Follow the manufacturer’s instructions and dosage recommendations on the packaging. For users in Asia: please use a low foaming detergent suitable for use in front-loading machines
The right amount to dispense will depend on the following:
– the soiling level of the load – the quantity of the laundry – the water hardness level.
Check with your local water supplier if you do not know the hardness level in your area.
Water softeners
A water softener can be used to cut down on the use of detergents in areas with water hardness levels II and III. Dispense according to the amount specified on the packaging. First add detergent and then the water softener. You can then use the recommended amount of detergent for water hardness level I.

Dispensing aids
Use dispensing aids, (e.g. balls) if these are supplied with the detergent, particularly when using liquid detergent.
Refill packs of detergent
When purchasing detergent buy refill packs wherever possible. This helps reduce the amount of waste packaging.
Fabric conditioner and liquid starch
Fabric conditioner makes garments soft to handle and helps prevent static cling when tumble drying. Starch stiffens and gives body to items of laundry, e.g. shirts, tablecloths and bed linen.

Water hardness levels

Hardness scale I (soft)
II (medium) III (hard)

Hardness level German scale

in mmol/l

°d

0 ­ 1.5

0 ­ 8.4

1.5 ­ 2.5

8.4 ­ 14

above 2.5

above 14

55

Detergent

Adding fabric conditioner or liquid starch separately
Prepare the starch in accordance with the manufacturer’s instructions on the packaging. Tip: When adding fabric conditioner, activate the Water + extra option.
Dispensing fabric conditioner via TwinDos One of the automatic dispensing containers must be filled with fabric conditioner. Select the Separate rinse/Starch pro-
gramme. Touch the TwinDos sensor control. Activate the appropriate container. Touch the Start/Add laundry sensor
control.
Dispensing fabric conditioner or liquid starch via the detergent drawer Add fabric conditioner to the com-
partment or insert the appropriate capsule. Add liquid starch to the compartment and powder or viscous starch to the compartment. Select the Separate rinse/Starch programme. Change the spin speed if necessary. Activate the sensor control if using a capsule. Touch the Start/Add laundry sensor control.

Colour run and dye removers/ dyes
Damage due to colour run/dye
removers. Colour run and dye removers can cause corrosion in the washing machine. Do not use colour run or dye removers in this washing machine.
Dyes suitable for use in domestic washing machines can be used. However, please note that the salt used in the dyeing process can cause corrosion to stainless steel components in the machine if you use dye frequently. Always follow the dye manufacturer’s instructions carefully.

56

Detergent

Recommended Miele detergents
Miele detergents have been specially designed for day-to-day use in Miele washing machines. See “Detergents and care products” for more information about these detergents.

Cottons Minimum iron Delicates Woollens Silks Shirts Express 20 Dark garments/Denim ECO 40-60 Proofing Outerwear Sportswear Automatic plus Separate rinse/Starch

Miele UltraPhase 1 and 2
­ ­ ­ ­ ­ ­/­

Miele single-use capsules

­

­

­/­

Recommendation ­ No recommendation

Specialist detergents (e.g. WoolCare) Fabric care (e.g. fabric conditioner) Additive (e.g. booster)

57

Detergent

Recommended detergents in accordance with Directive (EU) Nr. 1015/2010
The recommendations apply to the temperature ranges given in the Programme chart.

Cottons Minimum iron Delicates Woollens Silks Shirts Express 20 Dark garments/Denim ECO 40-60 Outerwear Sportswear Automatic plus Clean machine

Universal
­ ­ ­ ­ ­ ­ ­ ­ ­ 2

Coloureds Delicates and woollens

detergent

­

­

­

­

­

­

Specialist
­ ­ ­ ­ ­ ­ ­

Recommendation ­ No recommenda-
tion

1

Liquid detergent

2

Powder detergent

58

Replacing the TwinDos cartridge

A message will appear in your washing machine display if a detergent cartridge is empty.
Preparing the cartridge

Risk of damage from film seal
If the film seal is not removed completely, leaks can occur in the TwinDos system. Remove the film seal from the suction port on the cartridge completely before inserting the new cartridge.

Replacing the cartridge
Switch on the washing machine.

Remove the cover cap from the cartridge.
or
To release the lock, press the yellow button above the cartridge.
Pull out the cartridge. Insert a new cartridge. Confirm the messages in the display. The counter is set to 0.
Remove the film seal from the cartridge completely.

59

Cleaning and care

Cleaning the external casing and the control panel

Cleaning the detergent dispenser drawer

Risk of electric shock!
Mains voltage is present when the washing machine is switched off Disconnect the machine from the electricity supply before cleaning or maintenance.
Risk of damage due to ingress of
water. The pressure of a water jet can cause water to get into the washing machine, resulting in damage to components. Do not spray the washing machine with a water jet.

Washing at low temperatures and the use of liquid detergent can lead to a build-up of mould and germs in the detergent drawer. Clean the entire detergent drawer at
regular intervals for hygiene reasons, even if you are using the TwinDos system exclusively. Removing the dispenser drawer

Clean the casing and control panel with a mild cleaning agent or soap and water and dry both with a soft cloth.
The drum can be cleaned using a suitable stainless steel cleaning agent following the manufacturer’s instructions on the packaging.
Damage caused by cleaning
agents. Solvent based cleaning agents, abrasive cleaners, glass cleaners or multi-purpose cleaning agents can cause damage to plastic surfaces and other parts. Do not use any of these cleaning agents.

Pull out the detergent dispenser drawer until a resistance is felt. Press down the release button and at the same time pull the drawer right out of the machine.
Clean the detergent drawer with warm water.

60

Cleaning the siphon and the / compartment channel
Liquid starch results in clogging. If clogged, the siphon in the / compartment will not work and the compartment can overflow. Clean the siphon particularly thoroughly after using liquid starch a few times.

Cleaning and care

Clean the fabric conditioner channel using a brush and warm water.
Cleaning the detergent dispenser drawer compartment

1. Remove the siphon from compartment and clean under warm running water. Clean the siphon tube in the same way.
2. Replace the siphon.
Use a bottle brush to remove detergent residues and limescale from the jets inside the detergent dispenser drawer compartment.
Refit the detergent drawer. Tip: To assist drying, leave the detergent drawer slightly open.

61

Cleaning and care

TwinDos maintenance
Damage resulting from dried
laundry detergent. If the system has not been used for a long time (more than two months), detergent in the hoses can become viscous or dry out. The hoses can become blocked and would then need to be cleaned by a service technician. Clean the TwinDos system.

To clean the system, you either need a “TwinDosCare” cleaning cartridge or a TwinDos refill cartridge, both of which are available to purchase from www.shop.miele.com.

The washing machine has a cleaning programme for the TwinDos system. Running the cleaning programme will clean the hoses inside the washing machine.

Starting the maintenance programme

Turn the programme selector to the Further programmes/ position.

Outerwear

OK

Touch the sensor controls until the following appears in the display:

Maintenance

OK

Confirm the setting with the OK sensor control.

Touch the sensor controls until the following appears in the display:

TwinDos mainten.

OK

Confirm the setting with the OK sensor control.

Mainten. comp.

OK

Touch the sensor controls until the compartment you want appears in the display. Confirm with the OK sensor control.

Start Mainten.? No

OK

Touch the sensor control until the following appears in the display:

Start Mainten.? Yes

OK

Confirm the setting with the OK sensor control.

Follow the instructions in the display.

This cleans the hoses. The TwinDos system can then be used again at any time.

Cleaning the compartment Detergent residue can cause clogging. Use a damp cloth to clean the com-
partment interior when you change the cartridge or container.

62

Cleaning and care

Hygiene info (Cleaning the drum)
Washing at low temperatures and/or using liquid detergents can cause bacteria and odours to build up in the washing machine. Use the Clean machine programme to clean the washing machine. Note the message in the display:
Hygiene info: run a programme at min. 75 °C or the “Clean machine” programme
Cleaning the water inlet filter
The washing machine has 2 filters to protect the inlet valve. Check these filters every 6 months or so. Perform this check more often if there are frequent interruptions to the external water supply.

Reassemble in reverse order.
Cleaning the filter in the inlet valve Using pliers, carefully loosen the
ribbed plastic nut on the inlet valve and unscrew it.

Cleaning the filter in the inlet hose First turn off the stopcock. Unscrew the inlet hose from the stop-
cock.

Use pointed pliers to withdraw the plastic filter by the slat.
Clean the filter. Reassemble in reverse order.

The two filters must be put back in place after cleaning.

Screw the screw connection securely back onto the stopcock.
Open the stopcock.

Make sure there is no water leaking from the threaded union. Tighten the threaded union.

Remove the rubber seal 1 from the recess.
Using pointed pliers, take hold of the plastic filter slat 2 and remove the plastic filter.
Clean the filter. 63

Problem solving guide

Many malfunctions and faults that can occur in daily operation can be easily remedied. You can save time and money in many cases, as you do not need to call the Miele Customer Service Department. Information to help you rectify faults yourself can be found at www.miele.com/service. The following tables are designed to help you to find the cause of a malfunction or a fault and to resolve it.

Some of the messages in the display are more than one line long. Touch the or sensor to read them in full.

The programme does not start

Problem The control panel remains dark.
The display prompts you to enter a code. The following appears in the display: Service Door lock
fault F34

Cause and remedy
There is no power to the machine. Check whether the mains plug is plugged in and
switched on. Check whether the fuse or circuit breaker has
tripped.
The washing machine has switched off automatically to save energy. Switch the washing machine on again by turning
the programme selector.
Access via a code has been activated. Enter the code and confirm the entry. Deactivate
the code if you do not wish this message to appear in the display the next time the machine is switched on.
The door is not closed properly. The door lock could not engage. Close the door again. Start the programme again.
If the fault message appears again, contact the Miele Customer Service Department.

64

Problem solving guide

Fault message after a programme has been interrupted.

Problem Drainage See
Water intake See

Waterproof system.
Turn off Service
Service Fault F

Cause and remedy
The drain is blocked or restricted. The drain hose has been fixed too high. Clean the drain filter and the drain pump. The maximum drain height is 1 m.
The water inlet is blocked or restricted. Check whether the stopcock has been properly
opened. Check whether the inlet hose is kinked. Check whether there is sufficient water pressure.
The filter in the water inlet is blocked. Clean the filter.
The drain pump is activated for 2 minutes. The washing machine door is then released. Wait for the drain pump to stop before switching the washing machine off.
The water protection system has reacted. Close the stopcock. Call the Miele Customer Service Department.
There is a fault. Disconnect the washing machine from the electri-
city supply. Switch off at the wall and withdraw the plug from the socket, or disconnect the fuse. Wait at least 2 minutes before reconnecting the washing machine to the electricity supply. Switch the washing machine on again. Restart the programme. If the fault message appears again, contact the Miele Customer Service Department.

To switch off the fault message: Turn the programme selector to the position and switch the washing machine off.

65

Problem solving guide

Fault message at the end of a programme

Problem

Check dosage

Hygiene info: run a

programme at min.

75 °C or the “Clean

machine” pro-

gramme

Align the washing

machine

Cause and remedy
Excessive foam has built up during washing. With TwinDos, check the dosage amount set. Reduce the amount set in 10 % increments. Use less detergent next time and follow the manu-
facturer’s instructions on dosage given on the packaging.
When washing, a wash programme using a temperature above 60 °C has not been run for a long time. Turn the programme selector to Further pro-
grammes/. Touch the sensor controls until Maintenance
appears in the display. Touch the OK sensor control.
The following appears in the display: Clean machine Touch the OK sensor control. Run the Clean machine programme using Miele ma-
chine cleaner or a universal powder detergent.
This will clean the washing machine and prevent a build-up of bacteria and odours.
The Pre-ironing extra option which runs at the end of the programme could not be carried out properly. Check whether the washing machine is aligned
correctly (see “Installation ­ Levelling the machine”). Check whether the maximum drain height of 1 m has been exceeded.
If the fault message appears again, contact the Miele Customer Service Department. The washing machine can still be used, but without the Pre-ironing extra option.

The messages will appear at the end of the programme and when the washing machine is switched on and need to be confirmed with the OK sensor control.

66

Problem solving guide

Messages or faults with the TwinDos system

Problem

Cause and remedy

is almost empty. The detergent in the cartridge is running low. There is

Only a few more pro- sufficient left for approx. 4 to 8 wash programmes.

grammes are pos- Order a new cartridge.

sible

TwinDos is

The cartridge is empty.

empty. Check wash Replace the cartridge.

results

Check if the laundry is clean. There may not have

been enough detergent.

If there was not enough detergent, wash the laun-

dry again.

Use “TwinDos” or TwinDos dispensing via compartment and/or

start Maintenance. has not been used for a long time.

See

Use TwinDos for one of your next loads.

Carry out the TwinDos maintenance programme as

described in “Cleaning and care ­ TwinDos main-

tenance”.

TwinDos Mainten- TwinDos dispensing via compartment and/or

ance for compart- has not been used for too long a time. It is possible

ment and com- that detergent has dried inside the hoses.

partment must be Immediately carry out the TwinDos maintenance

started. See

programme as described in “Cleaning and care ­

TwinDos maintenance”.

The messages shown on this page are examples. They may differ depending on whether they refer to compartment or .

67

Problem solving guide

Messages or faults with the TwinDos system

Problem

Cause and remedy

No detergent was dispensed during the main wash.

TwinDos is deactivated. Before the next wash programme, ensure that the
TwinDos sensor control is lit.

Detergent is not dispensed even though the TwinDos sensor control is lit.
Give it another try. If detergent is still not dispensed, call the Miele
Customer Service Department.

A new detergent cart- The washing machine was switched off when the de-

ridge has been inserted, tergent cartridge was replaced.

but the cartridge is iden- Switch on the washing machine.

tified as empty when the machine is switched on.

Remove the detergent cartridge and then reinsert it into the compartment.

The counter is set to 0.

68

Problem solving guide

General problems with the washing machine

Problem

Cause and remedy

The washing machine smells.

Hygiene info was ignored. When washing, a wash programme using a temperature above 60 °C has not been run for a long time. Run the Clean machine programme using Miele
machine cleaner or a universal powder detergent.

This will clean the washing machine and prevent a build-up of bacteria and odours.

The door and the detergent drawer were left closed after washing. Leave the door and the detergent drawer slightly
open to allow them to dry.

The machine shakes dur- The machine feet are not level.

ing the spin cycle.

Level the machine and adjust the feet correctly.

The laundry has not been spun properly and is still wet.

The machine detected an imbalance during the final spin cycle and reduced the spin speed automatically. Include both large and small items in the load as
this will give better distribution during spinning.

Strange pump noises can be heard.

This is not a fault. These slurping noises occur at the end of the pump sequence as a normal part of operation.

The display is in a different language.

A different language has been selected in “Settings, Language “. Set the language you want. The flag symbol will
guide you.

The drum lighting does not come on.

The drum lighting goes out automatically after 5 minutes. Close and open the door.

The drum lighting is faulty. Call the Miele Customer Service Department.

69

Problem solving guide

General problems with the washing machine

Problem

Cause and remedy

Large amounts of detergent residue remain in the detergent dispenser drawer.

The water pressure is too low. Clean the water inlet filter. It may be useful to select the Water + extra option.
Powder detergent used in conjunction with water softeners tends to become sticky. In future, add washing powder into the dispenser
drawer first, and then add the water softener.

Fabric conditioner is not The siphon tube is not correctly positioned or is

completely dispensed or clogged.

too much water remains Clean the siphon, see “Cleaning and care – Clean-

in the compartment.

ing the detergent dispenser drawer”.

At the end of the programme there is still liquid in the capsule.

The small pipe in the detergent dispenser drawer onto which the capsule is placed is blocked. Clean the small pipe.

This is not a fault. For technical reasons a small amount of water will remain in the capsule.

There is water in the fab- The sensor control was not activated.

ric conditioner compart- Activate the sensor control when a capsule is

ment next to the cap-

next used.

sule.

An empty capsule was not removed at the end of the

last wash programme.

Remove and dispose of the empty capsule at the end of each programme.

There is a blockage in the small pipe in the detergent drawer onto which the capsule is placed. Clean the small pipe.

70

Problem solving guide

An unsatisfactory wash result

Problem Liquid detergent does not give the required result.
Grey, greasy particles cling to washed laundry.
White residues which look like powder detergent are seen on dark textiles after washing.

Cause and remedy
Liquid detergents usually contain no bleaching agents. They do not remove fruit, coffee and tea stains. Use the Miele 2 Phase System. The targeted addi-
tion of UltraPhase 2 during the wash process removes stains effectively. Use a general purpose powder detergent containing a bleaching agent.
Insufficient amounts of detergent were used to break down the particles of grease in heavily soiled laundry. Use more detergent. Before washing the next load, run the Clean ma-
chine using Miele machine cleaner or a powder detergent.
The detergent contained compounds (zeolites) to aid water softening which are not soluble in water. These have ended up on the laundry. Try and brush off the residues with a soft brush
once the laundry is dry. Wash dark textiles using a detergent which con-
tains no zeolites. Liquid detergents usually contain no zeolites. Use the Dark garments/Denim programme for dark coloured laundry.

71

Problem solving guide

The door will not open

Problem The door cannot be pulled open during a wash cycle.
Comfort cooling
appears in the display after a programme has been cancelled.
The following appears in the display: Service Door release
fault F35

Cause and remedy
The drum is locked during the wash cycle. Follow the description in “6. Starting a programme
­ Adding or removing laundry”.
To protect the user against scalding, the door cannot be opened if the suds temperature is higher than 55 °C. Wait until the temperature in the drum has de-
creased and the message has gone out in the display.
The door lock has jammed. Call the Miele Customer Service Department.

72

Problem solving guide

Opening the door in the event of a blocked drain outlet and/or power cut
Switch off the washing machine.

Draining the washing machine Remove the drain filter, though not completely.
Place a suitable container under the access panel, e.g. a universal oven tray.

Open the access panel for the drain pump.
Blocked drain outlet If the drain outlet is blocked, there may be a large quantity of water left behind in the washing machine.
Risk of scalding due to hot suds.
Escaping suds will be hot if laundry has been washed at high temperatures! Carefully allow all suds to drain off.

Slowly unscrew the drain filter to let the water out.
Tighten the drain filter back up again if you need to interrupt the flow of water.
Once the flow of water ceases:

Remove the drain filter completely. 73

Problem solving guide

Open the door
Danger of injury due to rotating
drum! Reaching into a moving drum is extremely dangerous. Always make sure that the drum is stationary before reaching in to remove laundry.

Clean the drain filter thoroughly. Remove any foreign objects (e.g., but-
tons, coins etc.) and clean the interior. Turn the impellers by hand to check that they rotate freely. Replace the drain filter correctly and tighten it securely. Close the drain pump access panel.
Risk of water damage.
Make sure the drain filter is securely tightened. Otherwise there is a risk of water leakage during use. Replace the drain filter correctly and tighten it securely.

Use a screwdriver to unlock the door. Pull open the door.

74

Service

Information to help you rectify faults yourself and about Miele spare parts can be found at www.miele.com/service.
Contact in the event of a fault
In the event of any faults which you cannot remedy yourself, please contact your Miele dealer or the Miele Customer Service Department.
You can book a Miele Customer Service Department call-out online at www.miele.com/service. Contact information for the Miele Customer Service Department can be found at the end of this document.
Please quote the model identifier and serial number of your appliance (Fabr./ SN/Nr.) when contacting the Miele Customer Service Department. This information can be found on the data plate. Please note that telephone calls may be monitored and recorded for training purposes and that a call-out charge will be applied to service visits where the problem could have been resolved as described in this booklet. The data plate is found above the porthole glass when the door is opened.

Optional accessories
Optional spare parts and accessories for this washing machine are available from your Miele Dealer, the Miele Spare Parts Department or via the internet at www.miele.co.uk. Please note that telephone calls may be monitored and recorded for training purposes.
EPREL database
From 1 March 2021, information on energy labelling and ecodesign requirements will be available in the European Product Database (EPREL). You can find the product database at the following link https://eprel.ec.europa.eu/. You will be asked to enter the model identifier. The model identifier can be found on the data plate.
Made in xxx
Mod.: XXXxxx M-Nr.: xxxxxxxx Type: XXxx-X Nr.:/ xxxxxxxxx
Miele Service
www.miele.com/service
Warranty
For information on the appliance warranty specific to your country please contact Miele. See back cover for address. In the UK, your appliance warranty is valid for 2 years from the date of purchase. However, you must activate your cover by calling 0330 160 6640 or registering online at www.miele.co.uk.

75

INSTALLATION

Installation
Front view

a Water inlet hose (pressure tested to 7000 kPa)
b Mains connection cable c Flexible drain hose (with detachable
swivel elbow) d Control panel

e Detergent dispenser drawer f Door g Access to drain filters, drain pumps
and emergency release h Access panel for TwinDos cartridges i Four height- adjustable feet

76

INSTALLATION
Rear view

Installation

a Drain hose b Transport clips for inlet and drain
hoses and mains connection cable c Mains connection cable d Protruding lid for holding when mov-
ing the machine

e Water inlet hose (pressure tested to 7000 kPa)
f Safety caps for transit bars g Transport clips for inlet and drain
hoses and for storing transit bars when not in use

77

INSTALLATION

Installation

Installation surface
A concrete floor is the most suitable installation surface. It is far less prone to vibration during the spin cycle than wooden floorboards or a carpeted surface. Please note: The machine must be level and se-
curely positioned. To avoid vibrations during spinning,
the machine should not be installed on soft floor coverings. If installing on a wooden joist floor: Install the machine on a plywood base (at least 59 x 52 x 3 cm). The base should span several joists and be bolted to the joists and not only to the floorboards. Check for the presence of pipes and cables first. Tip: If possible, install the machine in a corner. This is usually the most stable part of the floor.
Injury can occur if the washing
machine has not been adequately secured. During installation, the washing machine must be secured on a plinth to be made available on site (concrete or brick), in order to ensure it cannot fall or slip. Secure the washing machine using a clamp/fastening bracket (MTS floor mounting kit ­ available from your Miele dealer or Miele spare parts department).

Transporting the washing machine to its installation site
Danger of injury due to unsecure
lid. Make sure the fixings at the back of the lid are secure. Otherwise there is a danger of the lid being pulled off when carrying the machine. Before carrying the machine check that the lid is secure where it protrudes at the back of the machine.
Carry the washing machine by the front feet and by the lid where it protrudes at the back of the appliance.

78

INSTALLATION
Removing the transit bars
Removing the left-hand transit bar

Installation
Removing the right-hand transit bar

Push the cover out and turn the lefthand transit bar 90° using the spanner supplied.

Push the cover out and turn the lefthand transit bar 90° using the spanner supplied.

Withdraw the transit bar.

Withdraw the transit bar.

79

INSTALLATION
Installation
Covering holes
Risk of injury from sharp edges.
There is a risk of injury from reaching into holes that are not covered. Cover the holes for the transit bars after they have been removed.

Risk of damage from incorrect
transport. The washing machine may become damaged if moved without the transit bars in place. Keep the transit bars in a safe place. Fit them again if the machine is to be moved (e.g. when moving house).

Push the covers in firmly until they engage in position.
Securing the transit bars

Secure the transit bars to the back of the washing machine. Make sure that the top catch is located above the holder.
80

INSTALLATION
Fitting the transit bars
Opening the covers

Installation

Press against the retainer with a sharp object (a narrow screwdriver, for example).
The cover opens.
Fitting the transit bars To fit the bars, follow the instructions
for removing them in reverse order. Tip: The bars will slide in more easily if you lift the drum slightly.

81

INSTALLATION

Installation

Levelling the machine
The washing machine must stand perfectly level on all four feet to ensure safe and proper operation. Incorrect installation may increase electricity and water consumption and may cause the machine to move about.

Screwing out and adjusting the feet The four adjustable screw feet are used for levelling the washing machine. The machine is supplied with all four feet are screwed in.

Use a level to check that the washing machine is standing level.
Hold foot 1 securely with a pipe wrench. Turn counter nut 2 again using the spanner supplied until it sits firmly up against the housing.

Using the spanner supplied, turn counter nut 2 in a clockwise direction. Then turn counter nut 2 together with foot 1 to unscrew.

Risk of damage due to incorrectly
aligned washing machine. There is a danger of the washing machine moving about if the feet are not secured. Turn all four counter nuts for the feet until they sit firmly up against the housing. Please also check this for the feet which did not need adjustment.

82

INSTALLATION

Installation

Installing under a continuous worktop
Risk of electric shock due to ex-
posed cables There is a risk of coming into contact with live parts while the lid is removed. Building under kits* must only be installed/dismantled by a suitably qualified fitter in accordance with the instructions supplied.

Washer-dryer stack The washing machine can be combined with a Miele tumble dryer in a washerdryer stack. The appropriate “WTV” stacking kit to match your dryer is required. All parts marked are available from your Dealer or Miele. Please note:

– A special building under kit* is required. The cover plate supplied with the building under kit is used to replace the machine lid. It is necessary to fit the coverplate for electrical safety reasons.
– Connections for electricity, water and drainage should be installed in such a way that they remain accessible when the machine is in its final position.
Fitting instructions are supplied with the building-under kit.

a= b=
c=

at least 2 cm WTV without drawer: 172 cm WTV with drawer: 181 cm 64 cm

83

INSTALLATION

Installation

The water protection system
The Miele water protection system protects all parts of the washing machine from water damage. The system consists of three main components: – the inlet hose – the electronic unit and drainage and
overflow protection – the drain hose
Inlet hose – Protection against bursting

Drain hose The drain hose is protected by a ventilation system which prevents the washing machine from being emptied completely.

The inlet hose is tested to withstand pressure of at least 7,000 kPa.
Electronic module and housing – Floor tray: any leaking water from the
washing machine is collected in the floor tray. There is a float switch to close the water intake valve. The water inlet is shut off and any water inside the suds container is drained away. – Leak protection: any leaking water that is not collected in the floor tray is detected. The water inlet is shut off and any water inside the suds container is drained away. – Overflow protection: this prevents the washing machine from taking in too much water and overflowing. If the water level exceeds a certain level, the drain pump switches on and pumps the excess water away.

84

INSTALLATION

Installation

Connection to the water supply
Health risk and risk of damage
due to contaminated incoming water. The quality of the incoming water must correspond to the drinking water specification of the country in which the washing machine is being operated. Always connect the washing machine to the mains water supply.
The water connection pressure needs to be between 100 and 1000 kPa. If the water connection pressure exceeds 1000 kPa, a pressure reducing valve must be installed. A stopcock with a ¾ inch threaded union is required for the connection. If this is not available, only a qualified installer may connect the washing machine to the mains water supply.

Maintenance Only use a genuine Miele hose that has been pressure tested to withstand at least 7,000 kPa should you ever need a replacement.
Damage caused by dirty water.
A filter is located in the open end of the inlet hose and another in the intake point to protect the inlet valve in the washing machine. These filters must not be removed.
Hose extension Longer hoses 2.5 or 4.0 m in length are available from your Miele Dealer or Miele as optional extras.

The washing machine is not suitable for connection to a hot water supply. The washing machine must not be connected to a hot water supply.

Connecting the water inlet hose Screw the water inlet hose onto the
thread of the water inlet with the nut. Slowly open the stopcock and check
the connection for leaks. Correct the position of the seal and
screw thread if necessary.

85

INSTALLATION

Installation

Water drainage
The suds are drained through a drain pump with a 1 m high delivery head. For the water to drain freely, the hose must be free of kinks. If required, the hose can be extended to a length of up to 5 m. Accessories are available from your Miele dealer or from the Miele Customer Service Department. For drain heights of more than 1 m (up to a maximum delivery head of 1.8 m), a replacement drain pump will need to be fitted. Please contact Miele for advice. For a drain height of 1.8 m, the hose can be extended to a length of up to 2.5 m. Accessories are available from your Miele dealer or from the Miele Customer Service Department.
Drainage options: 1. Directed into a sink or basin:
Please note: ­ Hook the hose over the edge and
secure it. ­ If the water is pumped into a
washbasin, make sure that it can drain away freely. Otherwise there is a risk of water overflowing or of some of the drained water being sucked back into the machine. 2. Connected securely to a plastic drain pipe with a rubber nipple (there is no need to use a siphon). 3. Connected securely to a floor drain (gully). 4. Connected securely to a washbasin with plastic nipple.

Fitting the elbow Use the elbow supplied to stop the drain hose from slipping.

Attach the elbow to the drain hose .

Place the end of the drain hose in a sink.
Use a strap and the eye to stop the elbow from slipping.

86

INSTALLATION
Direct connection to a sink drain outlet

Installation

a Adapter b Spigot nut c Hose clip d End of the hose
Fit adapter to the sink drain outlet using nut .
Attach the end of hose to adapter .
Use a screwdriver to tighten hose clip up close to the nut.

87

INSTALLATION

Installation

Electrical connection
The washing machine is supplied with an electrical connection cable with moulded plug ready for connection to a switched socket.
The socket must be easily accessible after the washing machine has been installed. If that is not possible, ensure that a suitable means of disconnection is provided on the installation side for each pole.
Risk of fire from overheating.
Connecting the washing machine to a multi-socket plug adapter or to an extension lead can overload the cable. Do not use an extension lead or multi- socket plug adapter.

Temporary or permanent operation on an autonomous power supply system or a power supply system that is not synchronised with the mains power supply (e.g. island networks, back-up systems) is possible. A prerequisite for operation is that the power supply system complies with the specifications of EN 50160 or an equivalent standard. The function and operation of the protective measures provided in the domestic electrical installation and in this Miele product must also be maintained in isolated operation or in operation that is not synchronised with the mains power supply, or these measures must be replaced by equivalent measures in the installation. As described, for example, in the current version of BS OHSAS 18001­2 ISO 45001.

The electrical system must comply with local and national safety regulations (BS 7671 in the UK). We recommend the use of a suitable RCD . If the connection cable is damaged, it must only be replaced with a specific connection cable of the same type (available from the Miele Customer Service Department). For safety reasons, such replacement may only be carried out by a qualified technician or the Miele Customer Service Department. The data plate indicates the nominal power consumption and the appropriate fuse rating. Compare the specifications on the data plate with those of the electricity supply and make sure that they match. If in any doubt, consult a qualified electrician.

88

Programme ECO 40-60*
Cottons Minimum iron Express 202 Woollens

Load

Energy

Water

Running time

Temperature1

Residual moisture

Speed

kg

kWh

Litres

h:min

°C

%

rpm

9.0

0.80

65

3:29

39

50

1400

4.5

0.45

56

2:39

29

50

1400

2.5

0.25

28

2:29

25

52

1400

60

9.0

1.45

65

2:29

54

53

1400

203

9.0

0.45

75

2:39

20

53

1400

30

4.0

0.60

57

1:59

30

30

1200

40

3.5

0.33

30

0:20

27

60

1200

30

2.0

0.23

35

0:39

­

­

1200

• Test programme for compliance with EU legislation regarding ecodesign 2019/2023 and energy labelling in accordance with Regulation No. 2019/2014
  1 Maximum laundry temperature reached in main wash. 2 Short extra option activated 3 20 °C programme for lightly soiled cotton garments TwinDos dispensing must be deactivated when carrying out comparison tests.

Information for customers Consumption data can vary from the nominal values given depending on water pressure, water hardness, water inlet temperature, room temperature, type and volume of load, fluctuations in the mains voltage and any extra options selected.

Consumption data
89

Technical data
Height Width Depth Depth with door open Height for building under Width for building under Depth for building under Weight Capacity Supply voltage Rated load Fuse rating Consumption data Minimum water flow pressure Maximum water flow pressure Water inlet hose length Drain hose length Length of mains connection cable Maximum delivery head Maximum drainage length LEDs Test certifications awarded Power rating in off mode Networked standby Frequency range Maximum transmission power

850 mm 596 mm 636 mm 1054 mm 820 (+8/-2) mm 600 mm 600 mm Approx. 90 kg 9.0 kg dry laundry See data plate See data plate See data plate See “Consumption data” 100 kPa (1 bar) 1000 kPa (10 bar) 1.60 m 1.50 m 2.00 m 1.00 m 5.00 m Class 1 See data plate 0.40 W 0.80 W 2.4000­2.4835 GHz < 100 mW

90

Technical data
EU Conformity declaration
Miele hereby declares that this washing machine complies with Directive 2014/53/ EU. The complete text of the EU declaration of conformity is available from one of the following internet addresses: – Products, Download from www.miele.ie – For service, information, operating instructions etc: go to https://miele.co.uk/
manuals and enter the name of the product or the serial number
UK Conformity declaration
Miele hereby declares that this washing machine complies with UK Radio Equipment Regulations 2017, as amended. The complete text of the UK declaration of conformity is available from one of the following internet addresses: – Products, Download from www.miele.co.uk – For service, information, operating instructions etc: go to https://miele.co.uk/
manuals and enter the name of the product or the serial number
This Statement of Compliance confirms this Miele product fully complies with the Product Security and Telecommunications Infrastructure (Security Requirements for Relevant Connectable Products) Regulations 2023.

1. Household Appliance ­ Washing Machine HW20-W 2) Manufactured by: Miele & Cie KG,
   Carl Miele Street 29, 33332 Gutersloh Germany Imported by and contact point: Miele Company Ltd, Fairacres, Marcham Road, Abingdon, Oxon, OX14 ITW Great Britain 3) The defined support period at the time of first supply is 10 years
2. To report vulnerabilities and cybersecurity issues please contact: psirt@miele.com
3. Signature Name: Paul Wright Company Position: Head of Technical Management Date of signature: 19th March 2024 Place of signature: Abingdon, Oxfordshire
   91

Settings

You can use the settings to alter the washing machine’s electronics to suit changing requirements. The settings can be altered at any time.
Accessing the Settings menu

Turn the programme selector to the Further programmes/ position.

Outerwear

OK

Touch the sensor controls until the following appears in the display:

Settings

OK

Confirm with the OK sensor control.

Language

OK

You are now in the Settings sub-menu.

Selecting settings
Touch the sensor controls until the setting you want appears in the display.
– The sensor control scrolls down the list.
– The sensor control scrolls up the list.
Touch the OK sensor control to select the setting displayed.
Changing a setting
Touching the sensor controls will call up the different options for the setting.
The option that is selected will have a tick next to it. Touch the OK sensor control to activ-
ate the option you want in the display.
Closing the settings menu
Turn the programme selector.

92

Settings

Language
The display can be set to appear in one of several different languages. The flag after the word Language acts as a guide in case a language which is not understood has been set. The language selected is saved.
TwinDos
You can set the type of detergent and dispensing quantities and check the fill level of the UltraPhase 1 and UltraPhase 2 cartridges.
Change dosage The values set for dispensing detergent from compartments and can be checked and corrected.
Check level This function is only available when UltraPhase 1 and 2 are being used.

UltraPhase 1 and 2 can only be dispensed as a package. If a different agent is selected, the setting for the other compartment is automatically deleted. The following agents can be used: – Universal – Delicates – Delicates/Woollens – Fabric conditioner – No agent
Follow the manufacturer’s instructions on dosage given on the packaging.
The dispensing quantity required for the agent being used must be set. Follow the instructions in the display on how to do so.
Tip: If you select No agent the respective TwinDos compartment will be deactivated.

The fill level is displayed in a bar chart. The display only works correctly when the following conditions are met: 1. New (full) cartridges are used. 2. The cartridges must not be removed
from the washing machine before they need replacing.

Select detergent If you wish to use your own detergent with the TwinDos function instead of UltraPhase 1 and 2, you will need to purchase the TwinDos refill cartridge separately (optional accessory).

93

Settings

Degree of soiling
You can specify the degree of soiling that is preset for the sensor control. Options: – Light – Normal (factory default) – Heavy
Buzzer volume
The buzzer sounds to let you know the programme has finished. The buzzer can be set to be louder or quieter. Selection – Off – (quiet) – (loud) (factory default)
Keypad tone
Each touch of a sensor control is confirmed with an audible tone. Selection – Off – (quiet) – (factory default) – (loud)

Welcome tone
The volume for the welcome tone can be set to one of 7 different settings. Selection – Off – (quiet) – (factory default) – (loud)
Consumption
In this setting you can check the saved energy and water consumption values. Selection – Previous programme
Shows the consumption for the last wash programme carried out. – Total consumption Shows the sum of the energy and the sum of the water used by the previous programmes. – Reset function The energy consumption and water consumption totals are reset to zero.

94

Settings

Code
The PIN code prevents the washing machine being used without your knowledge. Selection – Activate
If you activate the PIN code, you have to enter a PIN code after switching the washing machine on. Otherwise it cannot be operated. The factory default PIN code is 125. – Change If wished, you can set a different three-digit PIN code.
Do not forget the code you have
set. If you forget the code, only Miele Technical Service can unlock the washing machine. Make a note of your new code.
– Deactivate The washing machine is to be operated again without entering a PIN code. This only appears if the PIN code had been activated previously.
Units
The temperature can be displayed as degrees °C/Celsius or °F/Fahrenheit. The factory default is °C/Celsius.

Brightness
You can set the brightness of the display, the sensor controls and the dimmed sensor controls.
Selection – Display
Controls the brightness of the display. ­ (dark) ­ (light) (factory default) – Buttons active Controls the brightness of the activated sensor controls. ­ (dark) ­ (factory default) ­ (light) – Buttons inactive Controls the brightness of the sensor controls that can be activated. ­ (dark) ­ (factory default) ­ (light) Tip: Ensure that there is a discernible difference in brightness between the activated and dimmed sensor controls. A big difference in brightness makes it easier to operate the appliance.

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Settings

Disp. switch-off stat.
The display and the sensor control lighting is switched off to save energy. The Start/Add laundry sensor control flashes slowly. Selection – On (factory default)
The lighting switches off after 10 minutes. – On (not current pr.) The lighting remains switched on throughout the programme. The lighting switches off 10 minutes after the programme has ended. – Off The lighting remains switched on.
Programme info
You can select the information that will be displayed temporarily in the display after a programme has been selected. Selection – Programme name
The programme name is shown in the display for several seconds. – Prog. & max load (factory default) The programme name and the maximum load size are shown in the display for several seconds. – Off Directly after the programme has been selected, the standard display is shown with temperature, spin speed and programme duration.

Memory
The washing machine will save the last settings (temperature, spin speed and some of the extras) selected for a programme after the programme has started. When the programme is chosen again, the saved settings will appear in the display. Memory is deactivated as standard.
Long p-wash Cotton
If you require a longer pre-wash, you can extend the standard pre-wash time of 25 minutes. Selection – No increase (factory default)
25 minute pre-wash. – + 6 min
31 minute pre-wash. – + 9 min
34 minute pre-wash. – + 12 min
37 minute pre-wash.

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Settings

Soak duration
You can set a duration for the soak process of between 30 minutes and 6 hours. The duration can be selected in 30 minute increments. When the Soak extra option is selected, the laundry will be soaked for the duration selected. A duration of 0:30 h is set as standard.
Gentle action
With gentle action activated, drum agitation is reduced. In this way, lightly soiled items can be washed more gently. Gentle action can be activated for the Cottons and the Minimum iron programmes. Gentle action is deactivated as standard.
Temp. reduction
At high altitudes, water has a lower boiling point. Miele recommends activating the reduced temperature setting at altitudes of 2000 m or above to prevent water from boiling. The maximum temperature is reduced to 80 °C even if a higher temperature is selected. The reduced temperature setting is deactivated as standard.

Water plus
You can select which function is incorporated into the Water + extra option. Selection – Extra water (factory default)
The water level is increased in the wash and rinse stages of the programme – Extra rinse An additional rinse cycle is carried out – Extra water + rinse The water level is increased in the wash and rinse stages and an additional rinse is carried out
Water plus level
There are 4 different water levels which can be selected for the Water + extra option. Levels – Normal (factory default) – Plus – Plus – Plus

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Settings

Maximum rinse level
This function is important for allergy sufferers as it achieves excellent rinse results. The water level in the rinses can be permanently set to the highest value. The water consumption will be increased. The maximum rinse level is deactivated as standard.
Suds cooling
Additional water flows into the drum at the end of the main wash to cool the suds down. Suds cooling takes place when a Cottons programme with a temperature of 70 °C or higher is selected. Suds cooling must be activated: – To prevent the danger of scalding if
the drain hose is hooked over the edge of a sink or basin – In buildings where the drainage pipes do not comply with DIN 1986 Suds cooling is deactivated as standard.

Low water pressure
If the water pressure is below 100 kPa (1 bar), the washing machine cancels the programme and the Water intake See fault message appears. If the on-site water pressure cannot be increased, activating this function will prevent the programme from being cancelled. Low water pressure is activated as standard.
Anti-crease
The anti-crease function reduces creasing after the end of the programme. At the end of the programme, the drum continues to turn at intervals for up to 30 minutes. The washing machine door can be unlocked at any time by touching the Start/Add laundry sensor control and then opened. Anti-crease is activated as standard.

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Settings

Miele@home
Control the networking of your washing machine with your WiFi network. The following points may appear in the sub-menu:
Set up
This message only appears if the washing machine has not yet been connected to a WiFi network. Please refer to “Before using for the first time” for instructions on how to set up the connection. Deactivate (visible if Miele@home is activated) Miele@home remains set up, the WiFi function is switched off. Activate (visible if Miele@home is deactivated) The WiFi function is reactivated.

Connection status (visible if Miele@home is activated) The following values are displayed: – The quality of WiFi reception – The network name – The IP address Set up again (visible if set up) Resets the WiFi login (network) to immediately re-establish a new connection. Reset (visible if set up) – The WiFi is switched off. – The WiFi connection will be reset to
the factory default setting. The network configuration should be reset whenever a washing machine is being disposed of or sold, or if a used washing machine is being put into operation. This is the only way to ensure that all personal data has been removed and the previous owner will no longer be able to access the washing machine. A new connection setup has to be carried out in order to use the Miele@home setting again.

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Settings

Remote control
The Remote control setting is only visible if the Miele@home setting is set up and activated.

SmartGrid
The SmartGrid setting is only visible if the Miele@home setting is set up and activated.

Once the Miele app has been installed on your mobile device, you can check the status of your washing machine from anywhere and start it remotely. You can also control it remotely via the MobileStart programme. You can switch off the Remote control setting if you do not want to operate the washing machine with your mobile device. If Remote control is not switched on, the app can cause the programme to be cancelled. Use the delay start function to set a timeframe within which you want to start the washing machine (see “Delay start/SmartStart”). The washing machine will then start within the timeframe specified when it receives your signal. If it has not received a start signal by the latest start time set, the washing machine will start automatically. Remote control is activated as standard.

You can set your washing machine to start automatically based on an external signal within a certain time period. Activating SmartGrid gives the Delay start sensor control a new function. Use the delay start control to set the SmartStart. The washing machine will then start within the time period specified by you when it receives an external signal. If an external signal has not been received by the latest start time set, the washing machine will start automatically (see the “Delay start” chapter). SmartGrid is deactivated as standard.

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Settings

RemoteUpdate
The RemoteUpdate menu option is only displayed and can only be selected if the requirements for using Miele@home have been met (see “Before using for the first time ­ Miele@home”). The RemoteUpdate function is used to update the software in your washing machine. If an update is available for your washing machine, it will automatically download it. Updates will not be installed automatically. They must be initiated manually. If you do not install an update, you can continue to use your washing machine in the usual way. However, Miele recommends installing updates.
Activating/Deactivating The RemoteUpdate function is activated as standard. Available updates will be downloaded automatically but will only be installed if you initiate installation manually. Deactivate RemoteUpdate if you do not want any updates to be downloaded automatically.

Running RemoteUpdate Information about the content and scope of an update will be provided in the Miele app. A message will appear in your washing machine display if a software update is available. You can install the update immediately or postpone this until later. When the washing machine is switched on again, you will be reminded about the update. Deactivate RemoteUpdate if you do not want to install the update.
The update may take several minutes. Please note the following information about the RemoteUpdate function: – You will only receive a message when
an update is available. – Once an update has been installed, it
cannot be undone. – Do not switch off the washing ma-
chine during an update. Otherwise, the update will be aborted and will not be installed. – Some software updates can only be carried out by the Miele Customer Service Department.

101

Settings
Copyrights and licences for the communication module
For the purpose of operating and controlling the communication module, Miele uses proprietary or third-party software that is not covered by open source licensing terms. These items of software/software components are protected by copyright. The copyrights held by Miele and third parties must be respected. Furthermore, this communication module contains software components which are distributed under open source licence conditions. The open source components contained in the appliance along with the corresponding copyright notices, copies of the licensing terms valid at the time, and any further information can be accessed locally via IP using a web browser (http:/// Licenses). The liability and warranty arrangements for the open source licences displayed in this location only apply in relation to the respective rights holders.
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Detergents and care products

Detergent, fabric care products, additives and machine care products are available for this washing machine. All products have been designed for Miele washing machines. These and many other products can be ordered from www.shop.miele.com, the Miele Customer Service Department or your Miele dealer.
Detergent
Miele UltraPhase 1 and 2 – 2-component detergent for whites
and colours – For brilliant colours and spotlessly
white laundry – Excellent stain removal even at low
temperatures

UltraWhite (powder detergent) – Best results at 20/30/40/60/95 °C – Radiant white laundry thanks to
powerful formula with active oxygen – Excellent stain removal even at low
temperatures
UltraColor (liquid detergent) – Best wash results at
20/30/40/60 °C – With colour-protection formula for
brilliant colours – Excellent stain removal even at low
t

References

• Shops
• Welcome to Miele Australia - Immer Besser
• Home
• Service
• Service

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