Insignia NS-RTM14SS5 Top Mount Refrigerator User Guide

July 15, 2024
Insignia

Insignia NS-RTM14SS5 Top Mount Refrigerator

Before using your new product, please read these instructions to prevent any damage.

Introduction
Congratulations on your purchase of a high-quality Insignia product. Your NS-RTM14SS5, NS-RTM14SS5-C, or NS-RTM14WH5-C represents the state-of-the-art refrigerator design and is designed for reliable and trouble-free performance.

Important Safety Instructions

WARNING: Risk of fire/flammable materials.

  • This appliance is intended to be used in households and similar applications such as staff kitchen areas in shops, offices, and other working environments; farm houses and by clients in hotels, motels, and other residential type environments; bed and breakfast type environments; catering and similar nonretail applications.
  • This appliance is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety.
  • Children should be supervised to ensure that they do not play with the appliance.
  • If the supply cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly qualified persons to avoid a hazard.
  • Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.
  • The appliance has to be unplugged after use and before carrying out user maintenance on the appliance.
  • WARNING: Keep ventilation openings, in the appliance enclosure or the built-in structure, clear of obstruction.
  • WARNING: Do not use mechanical devices or other means to accelerate the defrosting process, other than those recommended by the manufacturer.
  • WARNING: Do not damage the refrigerant circuit.
  • WARNING: Do not use electrical appliances inside the food storage compartments of the appliance, unless they are of the type recommended by the manufacturer.
  • WARNING: Please dispose of the refrigerator according to local regulators because it uses flammable blowing gas and refrigerant.
  • WARNING: When positioning the appliance, ensure the supply cord is not trapped or damaged.
  • WARNING: Do not locate multiple portable socket outlets or portable power supplies at the rear of the appliance.
  • Do not use extension cords or ungrounded (two-prong) adapters.
  • WARNING: Risk of child entrapment. Before you throw away your old refrigerator or freezer:
  • Take off the doors.
  • Leave the shelves in place so that children may not easily climb inside.
  • The refrigerator must be disconnected from the source of the electrical supply before attempting the installation of an accessory.
  • Children should be supervised to ensure that they do not play with the appliance.
  • Refrigerant and cyclopentane foaming materials used for the appliance are flammable. Therefore, when the appliance is scrapped, it must be kept away from any fire source and be recovered by a special recovering company with corresponding qualifications other than be disposed of by combustion, to prevent damage to the environment or any other harm.
  • WARNING: To avoid a hazard due to the instability of the appliance, it must be fixed by the instructions.
  • WARNING: Connect to potable water supply only. (Suitable for ice-making machine)
  • To Prevent A Child From Being Entrapped, Keep Out Of Reach Of Children And Not In The Vicinity Of Freezer (Or Refrigerator). (Suitable for products with locks)
  • For employed with optional ice maker kit:
  • Minimum/Maximum inlet water pressure, 138/827 kPa (20/120 PSIG).
  • WARNING: Connect to potable water supply only.

Meaning of safety warning symbols

Insignia-NS-RTM14SS5-Top-Mount-Refrigerator-FIG-1

Note: This manual contains lots of important safety information which must be observed by the users.

Electricity-related warnings

  • Do not pull the power cord when removing the power plug from the refrigerator. Please firmly grasp the plug and pull it out from the socket directly.
  • To ensure safe use, do not damage the power cord or use the power cord when it is damaged or worn.
  • Please use a dedicated power socket: The power socket must not be shared with other electrical appliances. The power cord should be firmly in contact with the socket or else fires might be caused.
  • Please make sure that the power socket is equipped with a ground connection.
  • Do not use electrical appliances on the top of the refrigerator, unless they are recommended by the manufacturer.

Warnings for using

  • Do not arbitrarily disassemble or reconstruct the refrigerator, nor damage the refrigerant circuit; maintenance of the appliance must be conducted by a specialist.
  • A damaged power cord must be replaced by the manufacturer, its maintenance department, or related professionals to avoid danger.
  • The gaps between refrigerator doors and between doors and refrigerator body are small, do not put your hand in these areas to prevent from squeezing your fingers. Please be gentle when closing the refrigerator door to avoid falling articles.
  • Do not pick up foods or containers with wet hands in the freezing chamber when the refrigerator is running, especially metal containers, to avoid frostbite.
  • Do not allow any child to get into or climb the refrigerator; otherwise, suffocation or falling injury of the child may be caused.
  • Do not place heavy objects on the top of the refrigerator considering that objects may fall when closing or opening the door, and accidental injuries might be caused.

Warnings for placement

  • Do not put flammable, explosive, volatile, and highly corrosive items in the refrigerator to prevent damage to the product or fire accidents.
  • Do not place flammable items near the refrigerator to avoid fires.
  • The refrigerator is intended for household use, such as the storage of foods; it must not be used for other purposes, such as the storage of blood, drugs, biological products, etc.
  • Do not store beer, beverage, or other fluid contained in bottles or enclosed containers in the freezing chamber of the refrigerator; otherwise the bottles or enclosed containers may crack due to freezing and cause damage.

Warnings for energy

  • Refrigerating appliances might not operate consistently (possibility of defrosting of contents or temperature becoming too warm in the frozen food compartment) when located for an extended period below the cold end of the range of temperatures for which the refrigerating appliance is designed.
  • Do not store carbonated drinks in food freezer compartments or cabinets or low-temperature compartments or cabinets, and some products such as water ice should not be consumed too cold.
  • Do not exceed the storage time(s) recommended by the food manufacturers for any kind of food particularly for commercially quick-frozen food in food freezer and frozen-food storage compartments or cabinets.
  • Take the precautions necessary to prevent an undue rise in the temperature of the frozen food while defrosting the refrigerating appliance, such as wrapping the frozen food in several layers of newspaper.
  • A rise in the temperature of the frozen food during manual defrosting, maintenance, or cleaning could shorten the storage life.

Warnings for disposal

  • Refrigerant and cyclopentane foaming materials used for the refrigerator are flammable. Therefore, when the refrigerator is scrapped, it must be kept away from any fire source and be recovered by a special recovering company with corresponding qualifications other than be disposed of by combustion, to prevent damage to the environment or any other harm.
  • WARNING: When the refrigerator is scrapped, disassemble the doors, and remove the door gasket; put the doors in a proper place, to prevent trapping of any child.
  • Correct Disposal of this product: This marking indicates that this product should not be disposed of with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can take this product for environmentally safe recycling.

SAVE THESE INSTRUCTIONS

Features

  • 14.2 cu. ft. capacity
  • Glass shelves
  • Humidity-controlled crisper drawers
  • LED lighting
  • Frost free
  • Reversible door with self-closing hinge
  • Ice-maker ready (compatible with NS-ICEF2W2)

Package contents

  • 14.2 cu. ft. top-mount refrigerator
  • Hinge kit (for door reversal)
  • User Guide

Main components

Insignia-NS-RTM14SS5-Top-Mount-Refrigerator-FIG-2

Setting up your refrigerator

Before using your refrigerator

  1. Remove all packing materials, including bottom cushions, foam pads, and tape inside of your refrigerator. Tear off the protective film on the doors and the refrigerator body.
  2. Wipe the cabinet with a mild detergent and warm water, then wipe dry.
  3. Let your refrigerator stand upright for more than two hours before connecting it to power. Plugging in your refrigerator before this could result in a decrease in cooling capacity or other damage.
  4. Before putting food in your refrigerator, wait about two to three hours after the thermostat has been set to let your refrigerator cool. In the summer (when the ambient temperature is high), wait four hours.

Finding a suitable location

  • Position your refrigerator away from heat and direct sunlight. For the best performance, install in an area with an ambient temperature between 50° F (10° C) and 110° F (43° C).
  • To prevent rust and to protect the electrical insulation, do not place your refrigerator in moist areas.
  • Place your refrigerator in a well-ventilated indoor location. Leave at least 11 13/16 in. (30 cm) of space above and at least 3 15/16 in. (10 cm) behind and beside your refrigerator for heat dissipation.
  • Make sure that the floor is flat and strong enough to support your refrigerator when fully loaded.
  • Leave enough space to open your refrigerator’s doors and drawers.

Leveling your refrigerator

  • Your refrigerator needs to be level. If your refrigerator is not leveled during installation, the doors may not close or seal properly, causing cooling, frost, or moisture problems.
  • To level your refrigerator, rotate the front leveling feet clockwise (to raise) your refrigerator or counter-clockwise (to lower).

Note: Having someone push against the top of your refrigerator helps to take some weight off the leveling foot, making it easier to adjust.Insignia-
NS-RTM14SS5-Top-Mount-Refrigerator-FIG-3

Providing a proper power supply

  • Check your local power source. This refrigerator requires a 110V–120V, 60Hz power supply.
  • Use a receptacle that accepts the grounding prong. The power cord is equipped with a 3-prong (grounding) plug which mates with a standard 3-prong (grounding) wall outlet to minimize the possibility of electric shock hazard from this refrigerator.Insignia-NS-RTM14SS5-Top-Mount-Refrigerator-FIG-4

Notes:

  • Your refrigerator should always be plugged into its electrical outlet which has a voltage rating that matches the rating plate.
  • Never unplug your refrigerator by pulling on the power cord. Always grip the plug firmly and pull it straight out from the outlet.

Installing an optional ice maker
Your refrigerator comes set up for ice maker installation. This refrigerator is compatible with the Insignia NS-ICEF2W2 ice maker (not included). To install, follow the ice maker installation instructions in the ice maker kit manual.Insignia-NS-RTM14SS5-Top-Mount-Refrigerator-
FIG-5

Reversing the door position

Depending on the location where you plan to use your refrigerator, you may find it more convenient to reverse the position of the door.

CAUTION: To avoid injury to yourself or your property, we recommend that someone assist you during the door reversal process.

Preparing to reverse the door position

You will need:

  • Make sure that your refrigerator is unplugged and empty.
  • To have someone available to assist you in the process.
  • To keep all of the parts you remove reuse them later.

You will need these tools

Insignia-NS-RTM14SS5-Top-Mount-Refrigerator-FIG-6

Reversing the door position
Part included with the hinge kit:Insignia-NS-RTM14SS5-Top-Mount-
Refrigerator-FIG-7

  1. Unplug your refrigerator and remove all food from inside and on the door shelves.

  2. Using a flathead screwdriver, remove the left cover plate and the right upper hinge cover, then unscrew and remove the upper hinge. Keep the screws to reuse.Insignia-NS-RTM14SS5-Top-Mount-Refrigerator-FIG-8

  3. Lift the freezer door up and away from your refrigerator.

  4. Unscrew the two screws holding the center hinge, remove the hinge, then lift the refrigerator door up and away from your refrigerator. Save the screws to reuse. Insignia-NS-RTM14SS5-Top-Mount-Refrigerator-FIG-9

  5. Remove the center beam screw and the screw caps on the left side of your refrigerator where the center hinge will be installed. Save them to be reused.

  6. Lay your refrigerator down on its back, then unscrew the lower hinge screws and both adjusting feet.

  7. Using pliers and a 3/8 in. socket wrench, remove the lower hinge pin from the hinge, then reinstall it into the hole on the other side of the hinge.Insignia-NS-RTM14SS5-Top-Mount-Refrigerator-FIG-10

  8. Install the lower hinge on the left side of your refrigerator with the screws you just removed, then reinstall the adjusting feet.
    Note: The left adjusting foot is installed through the lower hinge.

  9. Return your refrigerator to the upright position.

  10. Unscrew and remove the shaft sleeves, door stops, and right door self-locking fixture from both doors, then remove the left door self-locking fixture from the accessory bag and install it onto the left corner of the freezer door body, together with the door stops and shaft sleeves.

  11. Remove the hole plug and shaft sleeve on the top of the refrigerator door and reverse their positions before reinstalling them, then install the left door self-locking fixture (from the accessory bag) and door stop on the bottom left of the refrigerator door.

  12. Install the refrigerator door on the lower left hinge, install the center beam screws, center hinge and tighten the screws on the left side, and install the plug pins, center beam screws, and screw caps on the right side.Insignia-NS-RTM14SS5-Top-Mount-Refrigerator-FIG-18

  13. Use a 5/16 in. socket wrench and pliers to remove the upper hinge pin from the hinge, then reinstall it into the hole on the other side of the hinge.

  14. Install the freezer door on the middle hinge pin, then install the upper hinge on the left side of your refrigerator. Install the hinge cover and the cover plate.Insignia-NS-RTM14SS5-Top-Mount-Refrigerator-FIG-13

Using your refrigerator

Note: If your refrigerator is unplugged or loses power, wait five minutes before restarting it to prevent damage to the compressor.

Setting the refrigerator temperature

  • Turn the refrigerator temperature knob to adjust the temperature to Cold (the highest temperature), Recommended, or Coldest (the lowest temperature).
  • The refrigerator temperature can be set from 34° ~ 50° F (1 ~ 10° C).

Note: The control knob represents the gear position and does not specifically refer to a certain temperature.

Setting the freezer temperature

  • Turn the freezer temperature knob to adjust the temperature to Cold (the highest temperature), Recommended, or Coldest (the lowest temperature).
  • The freezer temperature can be set from -11° ~ 10° F (-24 ~ -12° C).

Note: The control knob represents the gear position and does not specifically refer to a certain temperature.

Using your refrigerator compartment

  • The refrigerator compartment is suitable for storage of a variety of fruits, vegetables, beverages, and other food consumed in the short term.
  • Do not place cooked foods in your refrigerator until they have cooled to room temperature.
  • Wrap or seal foods in containers before putting them into your refrigerator.
  • Adjust the glass shelves’ position up or down to accommodate your stored foods.
  • Large amounts of food will lower the cooling efficiency of your refrigerator. Do not block the air outlet.

CAUTION: To prevent damage, never close the refrigerator door while the shelves or crisper drawers are extended.

Using the door trays

The refrigerator and freezer compartments have door trays. You can adjust a tray to fit the items you want to store.

  1. Remove all items from a tray.
  2. Hold the door tray with one hand, then use the other hand to tap the bottom of the tray up several inches.

Insignia-NS-RTM14SS5-Top-Mount-Refrigerator-FIG-16

Align the door tray where you want to place it, then push it down into place.

Adjusting the refrigerator shelves

The two glass shelves in the refrigerator compartment can be adjusted to various heights, as needed.

  1. To remove a shelf, lift the front of the shelf, then gently pull it forward until the shelf comes clear of the shelf guides.
  2. When reinserting a shelf, make sure that there is nothing behind it, then gently push the shelf back into its position.

Using the crisper drawers

Use the crisper drawers to store vegetables and fruits. In general, store fruits and vegetables that are not sensitive to moisture loss (apples, peaches, pears) in a drawer with a low humidity setting and store food that can wilt (lettuce, asparagus, carrots, strawberries) in a drawer with high humidity. The crisper cover controls the temperature of the crisper and prevents moisture loss. Use the sliding vent to adjust the humidity level inside the drawer.Insignia-NS-RTM14SS5-Top-Mount-Refrigerator-
FIG-17

Using your freezer compartment

  • The freezer compartment keeps food fresh for a long time, and it is mainly used to store frozen foods and ice.
  • The freezing chamber is suitable for storage of meat, fish, ice cream, and other foods that won’t be consumed in the short term.
  • Divide chunks of meat into small pieces for easy access.
  • Place frozen food into the freezer as quickly as possible after purchase.
  • Follow package instructions regarding storage times. The storage life of frozen foods varies and the recommended storage time should not be exceeded.
  • Large amounts of food will lower the cooling efficiency of the freezer. Do not block the air outlet (located at the top of the freezer compartment).

Cleaning and maintaining your refrigerator

Your refrigerator is designed for year-round use with only minimal cleaning and maintenance. When you first receive it, wipe the cabinet with a mild detergent and warm water, then wipe dry. Do this periodically to keep your refrigerator looking new.

Caution:

  • Do not use hard brushes, steel or other metallic cleaning pads, wire brushes, abrasives (such as toothpaste), organic solvents (such as alcohol, acetone, banana oil, etc.), boiling water, acid, or alkaline items, which may damage the fridge surface and interior. Boiling water and organic solvents such as benzene may deform or damage plastic parts.
  • Do not rinse directly with water or other liquids during cleaning to avoid short circuits or affect electrical insulation after immersion.

Cleaning the interior

Clean the inside of your refrigerator and freezer regularly to avoid odor.

  1. Before cleaning, unplug your refrigerator and remove all food, drinks, shelves, and drawers.

  2. Mix two tablespoons of baking soda with a quart of warm water, then use a soft cloth or sponge to wipe the interior. Rinse with warm water and wipe clean.
    Note: Do not use soap, detergent, scrub powder, or spray cleaners as these may cause odors inside your refrigerator or contaminate food.

  3. Wipe the door trays, shelves, and drawers with a soft cloth dampened with soapy water or diluted detergent. Dry with a soft cloth or let it dry naturally.

  4. Open the refrigerator door to let it dry completely before plugging in your refrigerator.

Cleaning the exterior

Note: The drain tray is located near the compressor. You do not need to empty or clean it.

  1. Clean dust behind and underneath your refrigerator regularly to improve cooling and energy savings.
  2. Make sure that there is no debris on the door gaskets. Clean with a soft cloth dampened with soapy water or diluted detergent.
  3. Wipe the outer surface of your refrigerator with a soft cloth dampened with soapy water or detergent, and then wipe it dry.

Defrosting the freezer
This refrigerator is frost-free, so you don’t need to defrost it. If frost forms because of a change in season or temperature, you can manually remove it by unplugging your refrigerator or wiping it with a dry towel.

Changing the interior LED light
The LED light is designed for a long life. It is not user-serviceable and should be replaced by the manufacturer, its service agent, or a similarly qualified person.

Shutting down your refrigerator for several months

  1. Turn off your refrigerator and unplug it from the wall outlet.
  2. Remove all food.
  3. Clean your refrigerator.
  4. Leave the door open to avoid the formation of condensation, mold, or odor.

WARNING: Use extreme caution with children. Your refrigerator should not be accessible to child’s play.

Handling power outages
In case of a power outage, food inside your refrigerator can be kept for several hours (even during the summer). While the power is out, keep the doors closed as much as possible, and do not add additional food.

Moving your refrigerator

  1. Turn off your refrigerator and unplug it from the wall outlet.
  2. Remove all food.
  3. Securely tape down all loose items inside your refrigerator, such as the glass shelves and crisper drawers.
  4. Tape the doors shut.
  5. Tighten the front leveling feet (rotate counter-clockwise).
  6. While moving, keep your refrigerator in an upright position, and do not let it vibrate excessively. Do not tilt your refrigerator more than 45°.

Tips on saving energy

  • Locate your refrigerator in the coolest area of the room, away from heat-producing appliances or heating ducts, and out of direct sunlight.
  • Let hot foods cool before placing them in your refrigerator. Overloading your refrigerator forces the compressor to run longer. Foods that freeze too slowly may lose quality or spoil.
  • Wrap foods properly and wipe containers dry before placing them in your refrigerator. This cuts down on frost buildup inside your refrigerator.
  • Do not line storage bins with aluminum foil, wax paper, or paper towels. Liners interfere with cold air circulation, making your refrigerator less efficient.
  • Organize and label food to reduce door openings and extended searches. Remove as many items as you can at one time, and close the door as soon as possible.

Obtaining replacement parts

Call Insignia Customer Service at 1-877-467-4289. To obtain replacement parts outside the warranty period, visit https://partstore.encompass.com and search for the product model number.

Troubleshooting

CAUTION: Do not try to repair your refrigerator yourself. Doing so invalidates the warranty.

PROBLEM POSSIBLE SOLUTION
My refrigerator does not operate. Make sure that your refrigerator is plugged

in and that the plug is pushed completely into the outlet.
Make sure that your refrigerator is plugged into a 110V–120V, 60Hz power outlet.
If a power failure occurs, your refrigerator turns off. Wait until the power is restored.
The compressor turns on and off frequently.| Make sure that the door is closed properly. Clean the door seal if necessary.
This is normal, under the circumstances.
This is normal, under the circumstances. Let hot food cool before placing it inside your refrigerator.
Set the thermostat to a warmer temperature.
Leave at least 11 13/16 in.

(30 cm) of space above and at

least 3 15/16 in. (10 cm) behind and beside your refrigerator for heat dissipation.

Allow up to four hours for your refrigerator to cool down completely.
The food in my refrigerator compartment is freezing.| Set the thermostat to a warmer setting.
Move your refrigerator to a warmer area where the ambient temperature is between 50° ~ 110° F (10° ~ 43° C).
The food in my refrigerator compartment is not cold.| Make sure that the door is closed properly.
Allow time for the new food to cool, then check again. Let hot foods cool before placing them inside your refrigerator.
Adjust the thermostat to a colder setting.
Clean the gasket.
Allow up to four hours for your refrigerator to cool completely.
My refrigerator makes unusual noises or vibrations.| Level your refrigerator with the leveling feet.
Move your refrigerator out from the wall.
This is normal.
This is a normal noise as the refrigerant passes through the cooling system.
Make sure that your refrigerator accessories are placed properly.
PROBLEM| POSSIBLE SOLUTION
---|---
Moisture is building up in the interior of my refrigerator.| Make sure that the door is closed properly.
Move your refrigerator to a dryer location.
Repackage the food in your refrigerator to make sure that it is sealed.
Moisture is building up on the exterior of my refrigerator.| Make sure that the door closes completely.
This is normal. Just wipe the condensation with a clean towel.
My refrigerator door does not close completely.| Move the food packages or remove some food.
Adjust the shelves properly.
Clean the door gaskets.
Level your refrigerator with the leveling feet.
The exterior of my refrigerator is warm.| This is normal. The longer your refrigerator runs the warmer the sides and top will get.
Move your refrigerator to a cooler location.
Remove some food from your refrigerator.
Leave at least 11 13/16 in.

(30 cm) of space above and at

least 3 15/16 in. (10 cm) behind and beside your refrigerator for heat dissipation.

The drip tray overflows.| Remove excess food from your refrigerator.
Make sure that the door is closed completely.
The door gasket (seal) is not tight.| Clean the door gaskets.
Use the front leveling feet to level your refrigerator.
Heat the door seal and then cool it to help restore the seal. (Use a hair dryer or hot towel for heating.)
The LED doesn’t turn on.| Make sure that your refrigerator is connected to a working power outlet.
Contact the manufacturer, its service agent, or a similarly qualified person to replace the LED.
My refrigerator has a bad odor.| Make sure that you seal your food properly.
Remove rotten food from your refrigerator.
Clean your refrigerator.

Specifications

Dimensions without handle (H × W × D)| 60 5/8 × 27 5/8 × 28 13/16 in. (154 × 70 × 73.1 cm)
---|---
Weight| 137.8 lbs. (62.5 kg)
Capacity| 14.2 cu. ft.
Power requirements| 115V~60Hz
Current| 1.2A
Wattage| 130W
Power consumption (annual)| 333 kWh
Operating temperature| Refrigerator: 34° ~ 50° F (1° ~ 10° C)

Freezer: -11° ~ 10° F (-24° ~ -12° C)

Ambient temperature range| 50° ~ 110° F (10° ~ 43° C)
Power cord length| 5 1/4 ft. (1.65 m)
Noise| 42 dB
Energy Star certified| Yes

ONE-YEAR LIMITED WARRANTY

Definitions:
The Distributor* of Insignia branded products warrants to you, the original purchaser of this new Insignia-branded product (“Product”), that the Product shall be free of defects in the original manufacturer of the material or workmanship for one (1) year from the date of your purchase of the Product (“Warranty Period”). For this warranty to apply, your Product must be purchased in the United States or Canada from a Best Buy branded retail store or online at www.bestbuy.com or www.bestbuy.ca and is packaged with this warranty statement.

How long does the coverage last?
The Warranty Period lasts for 1 year (365 days) from the date you purchased the Product. Your purchase date is printed on the receipt you received with the Product.

What does this warranty cover?
During the Warranty Period, if the original manufacture of the material or workmanship of the Product is determined to be defective by an authorized Insignia repair center or store personnel, Insignia will (at its sole option): (1) repair the Product with new or rebuilt parts, or (2) replace the Product at no charge with new or rebuilt comparable products or parts. Products and parts replaced under this warranty become the property of Insignia and are not returned to you. If service of Products or parts is required after the Warranty Period expires, you must pay all labor and parts charges. This warranty lasts as long as you own your Insignia Product during the Warranty Period. Warranty coverage terminates if you sell or otherwise transfer the Product.

How to obtain warranty service?
If you purchased the Product at a Best Buy retail store location or from a Best Buy online website (www.bestbuy.com or www.bestbuy.ca), please take your original receipt and the Product to any Best Buy store. Make sure that you place the Product in its original packaging or packaging that provides the same amount of protection as the original packaging. To obtain warranty service, in the United States and Canada call 1-877-467-4289. Call agents may diagnose and correct the issue over the phone.

Where is the warranty valid?
This warranty is valid only in the United States and Canada at Best Buy branded retail stores or websites to the original purchaser of the product in the country where the original purchase was made.

What does the warranty not cover?

This warranty does not cover:

  • Food, beverage, and/or medicine loss/spoilage.
  • Customer instruction/education
  • Installation
  • Set up adjustments
  • Cosmetic damage
  • Damage due to weather, lightning, and other acts of God, such as power surges
  • Accidental damage
  • Misuse
  • Abuse
  • Negligence
  • Commercial purposes/use, including but not limited to use in a place of business or communal areas of a multiple dwelling condominium or apartment complex, or otherwise used in a place other than a private home.
  • Modification of any part of the Product, including the antenna
  • Display panel damaged by static (non-moving) images applied for lengthy periods (burn-in).
  • Damage due to incorrect operation or maintenance
  • Connection to an incorrect voltage or power supply
  • Attempted repair by any person not authorized by Insignia to service the Product
  • Products sold “as is” or “with all faults”
  • Consumables, including but not limited to batteries (i.e. AA, AAA, C, etc.)
  • Products where the factory applied serial numbers have been altered or removed
  • Loss or Theft of this product or any part of the product
  • Display panels containing up to three (3) pixel failures (dots that are dark or incorrectly illuminated) grouped in an area smaller than one-tenth (1/10) of the display size or up to five (5) pixel failures throughout the display. (Pixel-based displays may contain a limited number of pixels that may not function normally.)
  • Failures or Damage caused by any contact including but not limited to liquids, gels, or pastes.

REPAIR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY FOR BREACH OF WARRANTY. INSIGNIA SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT, INCLUDING, BUT NOT LIMITED TO, LOST DATA, LOSS OF USE OF YOUR PRODUCT, LOST BUSINESS OR LOST PROFITS. INSIGNIA PRODUCTS MAKES NO OTHER EXPRESS WARRANTIES FOR THE PRODUCT, ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE WARRANTY PERIOD. SOME STATES, PROVINCES, AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE. Contact Insignia:

1-877-467-4289 www.insigniaproducts.com INSIGNIA is a trademark of Best Buy and its affiliated companies. *Distributed by Best Buy Purchasing, LLC 7601 Penn Ave South, Richfield, MN 55423 U.S.A ©2024 Best Buy. All rights reserved.

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