SOLEUSAIR SG-TTW-10HC, SG-TTW-14HC Electronic Through the Wall Air Conditioner Instruction Manual

SOLEUSAIR SG-TTW-10HC, SG-TTW-14HC Electronic Through the Wall Air

Conditioner

Product Information

Specifications:

• Model: SG-TTW-10HC
• Type: Electronic Through the Wall Air Conditioner
• Manufacturer: Soleus Air powered by Gree
• Power Supply: 3-prong grounded outlet
• Electrical Ratings: Refer to the model and serial number label on the unit

Product Usage Instructions

Important Safety Instructions:
Before using the air conditioner, carefully read and follow all safety instructions provided in the owner’s manual. Some key safety precautions include:

• Plug into a grounded 3-prong outlet.
• Do not remove the ground prong.
• Avoid using plug adapters or extension cords.
• Unplug the air conditioner before servicing.
• Always use two or more people to move and install the air conditioner.

Electrical Requirements:
Ensure the air conditioner is plugged into a grounded 3-prong outlet as indicated on the model and serial number label. Failure to follow electrical requirements can result in hazards such as electrical shock or fire.

Recommended Ground Method:
For personal safety, the air conditioner must be properly grounded. Follow these steps:

• The unit comes with a 3-prong power supply cord with a grounded plug.
• If a 3-prong outlet is not available, consult a qualified electrician to install one.
• Ensure the air conditioner is grounded under local codes and ordinances.

FAQ:

• Q: What should I do if I don’t have a 3-prong outlet available?
  A: If you do not have a 3-prong outlet, it is recommended to consult a qualified electrician to install one under local regulations for proper grounding.

• Q: Can I use an extension cord with the air conditioner?
  A: No, it is not advised to use an extension cord with the air conditioner as it may result in hazards such as electrical shock or fire. Always plug directly into a grounded 3-prong outlet.

Thank you for choosing a Soleus Air powered by Gree Air Conditioner. This owner’s manual will provide you with valuable information necessary for the proper care and maintenance of your new product. Please take a few moments to thoroughly read the instructions and familiarize yourself with all the operational aspects of your new air conditioner.

For your records, please attach a copy of your sales receipt to this manual. Also, write the store name/location, date purchased, and serial number below:

• Store Name: ____
• Location: __
• Date Purchased: _____
• Serial Number (located on the back of the unit): __

IMPORTANT SAFETY INSTRUCTIONS

Before installing and using your air conditioner, please read this owner’s manual carefully. Store this manual in a safe place for future reference. Your safety and the safety of others is very important to us. Please pay attention to all safety messages outlined in this owner’s manual.

WARNING:
To reduce the risk of fire, electrical shock, or injury when using your air conditioner, follow the following basic precautions:

• Plug into a grounded 3-prong outlet.
• Do not remove the ground prong.
• Do not use a plug adapter.
• Do not use an extension cord.
• Unplug the air conditioner before servicing
• Use two or more people to move and install the air conditioner

This is a safety alert symbol.

• This symbol alerts you to potential hazards that can harm you or others or even cause death.
• All safety messages will directly follow the safety alert symbol and/or the words “DANGER” or “WARNING”.
• Failure to immediately follow these instructions may cause serious injury or even death.

All Safety messages alert you of potential hazards, how to reduce the chance of injury, and what can happen if instructions are not followed correctly.

ELECTRICAL REQUIREMENTS

WARNING:
Electrical Shock Hazard

• Plug into a grounded 3-prong outlet.
• Do not remove the ground prong.
• Do not use an adapter
• Do not use an extension cord.
• Failure to follow these instructions can result in death, fire, or electrical shock

The electrical ratings for your air conditioner are listed on the model and serial number label located on the front left side of the unit (when facing the front).

Recommended Ground Method
For your safety, this air conditioner must be grounded. This air conditioner is equipped with a 3-prong power supply cord with a grounded plug. To minimize the possibility of electrical shock, the cord must be plugged into a 3-prong outlet and grounded by all local codes and ordinances. If a 3-prong outlet is not available, it is the customer’s responsibility to have a properly grounded 3-prong outlet installed by a qualified electrician.

It is the customer’s responsibility:

• To contact a qualified electrician
• To assure that the electrical installation is adequate and in conformance with the National Electrical Code, ANSI/NFPA 70 – latest edition, and all local codes and ordinances.

Copies of the standards listed may be obtained from:
National Fire Protection Association One Batterymarch Park Quincy, Massachusetts 02269

LCDI Power Cord and Plug
This air conditioner is equipped with an LCDI (Leakage Current Detection and Interruption) power cord and plugs as required by US National Electric Code 440.65. This cord consists of a length of shielded flexible cord with no termination on the load side and an LCDI attachment plug on the line side.

The LCDI power cord and plug will remove the supply source via electrical disconnect (circuit trip) if the nominal current leakage between the cord shield and either load conductor exceeds a predetermined value. The cord will remain de-energized until the device has been manually reset. This is intended to reduce the risk of a fire in the power cord or combustible materials nearby. The cord shields are not grounded and they must be considered shock hazards if exposed. The cord shield must not be connected to the ground or any exposed metal.

The test and reset buttons on the LCDI Plug are used to check if the plug is functioning properly.

To test the plug:

1. Plug the power cord into a wall outlet
2. Press the TEST Button, the circuit should trip and cut all power to the air conditioner
3. Press the RESET button for use

If a test is performed and the indicator light remains ON, the current leakage has been detected. Do not use the air conditioner or attempt to reset the LCDI Plug. Contact Customer Service for troubleshooting recommendations.

NOTE:
Some plugs may have the test/reset buttons on the back of the plug.

IMPORTANT SAFETY INSTRUCTIONS
Read all instructions before using this air conditioner

FOR YOUR SAFETY
Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance. Read product labels for flammability and other warnings.

ACCIDENT PREVENTION
To reduce the risk of fire, electrical shock, or injury to persons when using your air conditioner, follow basic precautions, including the following:

• Be sure the electrical service is adequate for the model you have chosen. This information can be found on the serial number plate located on the side of the cabinet or behind the grille.
• If the air conditioner is to be installed in a window, you will probably want to clean both sides of the glass before installation. If the window is a triple-track type with a screen panel included, remove the screen completely before installation.
• Be sure the air conditioner has been securely and correctly installed according to the installation instructions provided in this manual. Save this manual and the installation instructions for future use when removing and reinstalling the unit.
• When handling the air conditioner, be careful to avoid cuts from sharp metal fins on the front and rear coils.

SPECIFICATIONS

• Noise level is measured at a distance of 3.28 ft away from the front of the unit in cooling mode.
• Power consumption is measured when the fan runs at the highest speed setting.
• These specifications are for reference only. For actual data, please refer to the rating label on the unit.

27.16
Net/Gross Weight (Lbs)| 79.4 / 91.5| 84 / 96
Refrigerant| R-410A| R-410A

NORMAL OPERATING SOUNDS

OPERATING YOUR AIR CONDITIONER

Before you start using your air conditioner, please familiarize yourself with the control panel and remote control the functions of each. This air conditioner can be controlled by the control panel (touchpad) or the included remote control.

CONTROL PANEL (TOUCHPAD for cool-only model)

CONTROL PANEL (TOUCHPAD for cool and heat model)

Air Conditioner Features

Note:
Be sure that there are no obstructions between the receiver and the remote controller; Don’t drop or throw the remote control; Don’t let any liquid in the remote control and put the remote control directly under the sunlight or any place where is very hot.

Notice:
This is a general-use remote controller, it could be used for air conditioners with multifunction; For some functions, which the model doesn’t have, if press the corresponding button on the remote controller the unit will keep the original running status.

Guide for operation- General operation

1. After powered on, press the ON/OFF button, and the unit will start to run. (Note: When it is powered off, the guide louver of the main unit will close automatically.)
2. Press the MODE button, select the desired running mode, or press COOL or HEAT mode to enter into the corresponding operation directly.
3. Pressing the + or – button, to set the desired temperature. (It is unnecessary to set the temp. at AUTO mode.)
4. Pressing the FAN button, set fan speed, can select AUTO, FAN 1, FAN 2, FAN 3, or FAN 4.
5. Press the SWING button, to select the swing.

Guide for operation- Optional operation

1. Press the SLEEP button, to set sleep.
2. Press the TIMER button, can set the scheduled timer on or timer off.

Introduction for special function

• About AUTORUN
  When the AUTO RUN mode is selected, the setting temperature will not be displayed on the LCD, the unit will be by the room temp. automatically to select the suitable running method and make the ambient comfortable.

• About LOCK
  Under switch-on or switch-off state, you may hold the “+” and “-” keys simultaneously to lock and unlock the keypad. When locked, the display will show the LOCK icon, in which case the lock icon will flash three times upon operation of any key. After the keypad is unlocked, the lock icon on the display will be hidden. After being energized, the default is unlocked.

• About the switch between Fahrenheit and Centigrade
  Under the switch-off state, you may hold the “-” and “MODE” keys simultaneously to switch between ℃ and℉.

Changing batteries and notices

1. Slightly press the place to take out the back cover of the wireless remote control. (As shown in the figure)
2. Take out the old batteries. (As shown in the figure)
3. Insert two new AAA1.5V dry batteries, and pay attention to the polarity. (As shown in figure)
4. Attach the back cover of the wireless remote control. (As shown in the figure)

NOTE:

• When changing the batteries, do not use the old or different batteries, otherwise, it can cause the malfunction of the wireless remote control.
• If the wireless remote control will not be used for a long time, please take them out, and don’t let the leakage liquid damage the wireless remote control.
• The operation should be in its receiving range.
• It should be placed at where is 1m away from the TV set or stereo sound sets.
• If the wireless remote control can not operate normally, please take them out, after 30s later and reinsert, if they cannot normally run, please change them.

TO TURN UNIT ON:

YOU WILL SEE:

TO CHANGE TEMPERATURE SETTING:

YOU WILL SEE:

Note:
Tap or hold either the up(^) or down(v) button until the desired temperature is seen on display. This temperature will be automatically maintained anywhere between 61F (16 °C) and 86F (30 °C) for both cooling and heating modes.

If you want the display to read the actual room temperature, “Select the fan- only mode”.

Note:
The fan speed is automatically set to the speed needed to provide optimum comfort settings with the set temperature. If the room needs more cooling, the fan speed will automatically increase. If the room needs less cooling, the fan speed will automatically decrease. Auto fan speed cannot be used when in the Fan Only mode.

Note:
Use this function only when cooling is not desired, such as for room air circulation. You can choose any fan speed you prefer, EXCEPT AUTO FAN. During this function, the display will show the actual current temperature, not the set temperature as in the cooling mode.

TO USE THE ENERGY SAVER FEATURE:

Note:
In this mode, the fan will continue to run for a short time after the compressor cycles off.

• Note 1: For Delay Stop, the unit must be in the ON position.
• Note 2: For Delay Start, the unit must be in the OFF position.
• To adjust the timer setting, tap or hold the UP arrow (^) or DOWN arrow (v) to change the delay time by 0.5-hour increments up to 10 hours, then by 1-hour increments up to 24 hours. The control will count down the timer remaining until starts (8, 7.5, 7, etc.). After setting the Timer, the unit will enter into Timer mode by 5 seconds, then the Timer light on and set the light off. In Timer mode: Set temperature and fan speed keeps previously set temperature and fan speed; Temperature display set temperature, no display if power is turned off; Press Timer once, LED displays remaining time of set time, LED returns to set temperature by 5 seconds;
• When in Fan Only mode, LED only displays room temperature, and does not display set temperature. Turning the unit “ON” or “OFF” at any timer will cancel the Delay Start/Stop function. The Delay Start/Stop feature will work until the unit either starts or stops. Once this has happened then the above steps have to be repeated.

Note:
This feature can be used with any combination of FAN Speeds, Timer, or Sleep Modes. When in the “Heat” Mode, the fan will run continuously while heat is needed. The temperature will automatically be maintained anywhere between 61°F (16°C) and 86°F (30°C). When the room set temperature is satisfied, the fan will cycle off and on to circulate and sample the room air.

Note:
Press this button, and Sleep On and Sleep Off can be selected. After powered on, Sleep Off is defaulted. After the unit is turned off, the Sleep function is canceled. As the unit is in Cool or Energy Saver Modes, if Sleep Mode is set, SET TEMP. would increase 1℃ in 1 hour and 2℃ in 2 hours. As the unit is in Heat Mode, if Sleep Mode is set, SET TEMP. would decrease 1℃ in hour and 2℃ in 2 hours.Under Fan Only and Auto modes, this function is not available.

4-Way Directional Louvers
The 4-Way directional louvers allow you to direct the air up or down, left or right. Use the handle in the center of the louvers to change the air direction.

CARE AND CLEANING

Clean your air conditioner to keep it looking new and to minimize dust build- up.

Air Filter Cleaning
The air filter should be checked at least once every month to see if it needs cleaning. Trapped particles and dust can build up in the filter and may decrease airflow as well as cause the cooling coils to accumulate frost. To clean the air filter:

1. Remove the filter by pulling down the indents of the filter door on the front of the unit. (See FIG. 13)
2. Wash the filter using liquid dish soap and warm water. Rinse the filter thoroughly. Gently shake the filter to remove excess water.
3. Let the filter dry completely before placing it into the air conditioner.
4. If you do not wish to wash the filter, you may vacuum the filter to remove the dust and other particles.

Wear and Tear
To minimize wear and tear on the air conditioner, always wait at least 3 minutes before changing modes. This will help prevent the compressor from overheating and the circuit breaker from tripping.

Winter Storage
To store the air conditioner when it is not in use for an extended period, remove it carefully from the window according to the installation instructions and cover it with plastic or place it in the original box.

Cabinet Cleaning
To clean the air conditioner cabinet:

• Unplug the air conditioner to prevent shock or a fire hazard. The cabinet and front panel of the air conditioner may be dusted with an oil-free cloth or washed with a cloth dampened in a solution of warm water and mild liquid soap. Rinse thoroughly with a damp cloth and wipe dry.
• Never use harsh cleaners, wax, or polish on the cabinet front.
• Be sure to wring excess water from the cloth before wiping around the controls. Excess water in or around the controls may cause damage to the air conditioner.

Energy Saving Ideas

• Do not block the airflow inside with blinds, curtains, or furniture; or outside with shrubs, enclosures, or other buildings.
• The capacity of the room air conditioner must fit the room size for efficient and satisfactory operation.
• Install the room air conditioner on the shady side of your home. A window that faces North is best because it receives the least amount of sun exposure.
• Close the fireplace damper, floor, and wall registers so cool air does not escape.
• Keep blinds and drapes closed for cooling and open for heating.
• Clean the air filter as recommended in the “care and cleaning” section.
• Proper insulation and weather stripping in your home will help limit cool air loss.
• External house shading with trees, plants, or awnings helps reduce the air conditioner’s workload.
• Operate heat-producing appliances during the coolest part of the day. Such as a dishwasher, oven, or computer.

TROUBLESHOOTING

Make sure the air conditioner plug is pushed completely into the outlet
The fuse is blown/circuit breaker is tripped.| ·        Check the house fuse/circuit breaker box and replace the fuse or reset the breaker.
Power Failure| ·        The unit will automatically restart when power is restored.

·        There is a protective time delay (approx. 3 minutes) to prevent tripping of the compressor overload. For this reason, the unit may not start normal cooling for 3 minutes after it is turned back on.

The current interrupter device is tripped.| ·        Press the RESET button located on the power cord plug.

·        If the RESET button will not stay engaged, discontinue the use of the air conditioner and contact a qualified service technician.

The Air Conditioner does not cool as it should| Airflow is restricted| · Make sure there are no curtains, blinds, or furniture blocking the front of the air conditioner
The temperature control may not be set correctly.| ·        Lower the set thermostat temperature
The air filter is dirty| ·        Clean the filter. See the Cleaning and Care Section of the manual.
The room may be too warm| ·        Please allow time for the room to cool down after turning on the air conditioner.
Cold air is escaping| ·        Check for open furnace registers and cold air returns
The Cooling Coils are frozen| ·        See “Air Conditioner Freezing Up” below.
The Air Conditioner is freezing up| Ice blocks the air flow and stops the air conditioner from cooling the room| ·        Set the MODE dial to HIGH FAN or HIGH COOL and set the thermostat to a higher temperature
The Remote Control is not working| The batteries are inserted incorrectly

The batteries may be dead

| ·        Check the position of the batteries.

·        Replace the batteries

Water is dripping outside| Hot and Humid weather.| ·        This is normal
---|---|---
Water is dripping inside the room| The air conditioner is not correctly tilted outside.| ·        For proper water drainage, make sure the air conditioner is slightly tilted downward from the front of the unit to the rear.
Water collects in the base pan| Moisture removed from the air is draining into the base pan.| ·        This is normal for a short period in areas with low humidity and normal for a longer period in areas with high humidity.
The Air Conditioner Display reads “F1”| A Sensor has failed in the air conditioner| ·        Contact customer service
The Air Conditioner Display reads “F2”| A Sensor has failed in the air conditioner| ·        Contact customer service
The Air Conditioner Display reads “F4”| A Sensor has failed in the air conditioner| ·        Contact customer service
The Air Conditioner Display reads “FJ”| A Sensor has failed in the air conditioner| ·        Contact customer service

WARRANTY

One-Year Limited Warranty

• Soleus International, Inc. warrants the accompanying Soleus Air Powered by Gree Air Conditioner to be free of defects in material and workmanship for the applications specified in its operation instruction for a period of ONE (1) year from the date of original retail purchase in the United States.
• If the unit exhibits a defect in normal use, Soleus International will, at its option, either repair or replace it, free of charge within a reasonable time after the unit is returned during the warranty period.
• As a condition of any warranty service obligation, the consumer must present this Warranty Certificate along with a copy of the original purchase invoice.

THIS WARRANTY DOES NOT COVER:

• Damage, accidental or otherwise, to the unit while in the possession of a consumer not caused by a defect in material or workmanship.
• Damage caused by consumer misuse, tampering, or failure to follow the care and special handling provisions in the instructions.
• Damage to the finish of the case, or other appearance parts caused by wear.
• Damage caused by repairs or alterations of the unit by anyone other than those authorized by Soleus International Inc.
• Freight and Insurance costs for the warranty service.
• Filter and Accessories

ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE ONE-YEAR DURATION OF THIS EXPRESS LIMITED WARRANTY. SOLEUS INTERNATIONAL INC. DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES AND IN NO EVENT SHALL SOLEUS INTERNATIONAL INC.’S LIABILITY EXCEED THE RETAIL VALUE OF THE UNIT FOR BREACH OF ANY WRITTEN OR IMPLIED WARRANTY CONCERNING THIS UNIT.

This warranty covers only new products purchased from our authorized dealers or retailers. It does not cover used, salvaged, or refurbished products. As some states do not allow the limitation or exclusion of incidental or consequential damages or do not allow limitation on implied warranties, the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

For Technical Support and Warranty Service
Please Call 888-876-5387

Or Write To:

• Soleus International, Inc. 20035 E. Walnut Dr. N. City of Industry, CA 91789
• www.soleusair.com
• www.soleusgreen.com.

References

• SoleusAir – Innovative Products for a More Energy Efficient World!
• Repair Your Grill: Shop Replacement Parts for 24,880 Models
• Soleusair Air Conditioner Parts - Select From 74 Models

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