poly Studio G62 Video Conferencing System with PoE Plus Adapter User Guide

poly Studio G62 Video Conferencing System with PoE Plus Adapter

Product Information

Specifications

• Product Name : Poly Studio G62
• Supports: Medium to large-size video conferencing rooms
• Modes: Poly Video mode and multiple partner application modes

Product Usage Instructions

Setting up the Poly Studio G62 System

Complete the out-of-box setup by following these steps:

1. Choose a provider for the system.
2. Update Software:
   • Automatically Update Software:
   • Access the System Web Interface and enable automatic updates.
   • Manually Update Software:
   • Locate the Serial Number on your Poly Studio G62.
   • Contact HP for software information and open-source software code.

Getting Help

If you need assistance with the Poly Studio G62 system, refer to the provided HP Inc. addresses or document information.

FAQ

• Q: What is the purpose of the Poly Studio G62 system?
  • A: The Poly Studio G62 system enables users to set up medium to large-size video conferencing rooms with flexibility and various options for different types of meetings.
• Q: How can I update the software in the Poly Studio G62 system?
  • A: You can update the software in the system either automatically through the System Web Interface or manually by contacting HP for software information and open-source software code.

SUMMARY

This guide provides the end-user with task-based user information for the named product.

Getting Started

Poly Studio G62 enables you to set up a medium to large-size video conferencing room with flexibility and options depending on the number of occupants and type of conference room.
Poly Studio G62 supports Poly Video mode and multiple partner application modes. For supported partner applications, see the Poly VideoOS Release Notes.

Poly Studio G62 product overview

The Poly Studio G62 system is an Android-based video conferencing system with HDMI, IP LLN, and USB connections to support custom conference rooms.
Poly Studio G62 is designed with simplified mounting and PoE+ power, so you can place it behind a display, under a table, or in an AV rack. The Poly Studio G62 system supports Poly audio and video products over IP LLN as well as Poly and third-party products over USB.

The Poly Studio G62 system brings the following functionality to your conferencing space:

• Audio innovations such as NoiseBlock AI
• Sound Reflection Reduction
• DirectorAI camera framing and tracking
• Configurable second network port for accessories
• Dual monitor 4K video
• Flexible installation with cable management
• USB-C DP Alt Mode port for content and device mode
• Wireless content sharing using Airplay or Miracast:

Poly Studio G62 system ports

The following diagram describes the ports available on a Poly Studio G62 system.

Table 2-1 Poly Studio G62 Ports

●         Connects an HDMI content source or HDMI camera.

●         Use the system monitor when connected to a computer HDMI port.

Provides content sharing capabilities.

5| USB Type-C port| Provides the following options:

●         Use the system camera, speaker, and microphone from a connected laptop.

●         Use the system camera, speaker, microphone, and monitor using a DP Alt-mode connection. Requires a supported DP Alt-mode cable and a computer with a USB Type- C port that supports DP Alt-mode.

6| Pinhole reset| Factory resets the system.
7| HDMI 2| Connects a secondary monitor.
8| HDMI 1| Connects a primary monitor.
9| LLN port| Connects IP peripherals such as a Poly IP microphone or Poly IP camera.

This port doesn’t provide power. A PoE switch or PoE injector is required to power IP peripherals connected to the LLN port.

10| PoE+ power input| Powers the Poly Studio G62 system using a class 4 PoE+ injector or PoE+ switch.

Provides access to the corporate network.

11| Security lock| Physically secures the system.

Poly Studio G62 system ports

Poly Studio G62 LED behavior

Use the LED on the front left corner of the Poly Studio G62 system to get information on the state of your system.

Table 2-2 Poly Studio G62 LED Behavior

Powering the System On and Off

The system powers on when you plug it in to a power source.
Poly recommends the following when powering off or restarting your system:

• Don’t restart or power off the system during maintenance activities (for example, while a software update is in progress).
• If a system restart is necessary, use the system web interface, RestAPI, Telnet, or SSH. If possible, avoid removing power to restart the system.

Power on your Poly Studio G62 system

You can use a PoE+ class 4 injector or a PoE+ class 4 Ethernet connection to power your system.

The Poly Studio G62 system doesn’t include a power button. The system powers on when connected to a PoE+ class 4 injector or Ethernet switch. If your PoE connection doesn’t provide sufficient power, the system LED changes to blinking red, and the following message displays on the monitor:

“Insufficient Power from System Ethernet Port”

Table 2-3 Components for powering on a Poly Studio G62

1. Connect the PoE+ LAN port on the Poly Studio G62 system to the Out port on the PoE+ power injector.
2. Connect the In port on the PoE+ power injector to a network Ethernet port.
Alternatively, you can connect the Poly Studio G62 system directly to a network Ethernet port providing PoE+ class 4 power.

Connecting IP peripherals to the Poly Studio G62 LLN port

Connect Poly IP microphones and Poly IP cameras to your Poly Studio G62 system link-local network (LLN) port.

NOTE: For supported peripherals and configurations, see the Poly VideoOS Release Notes.

When connecting IP devices to the Poly Studio G62 system LLN port, observe the following:

• The Poly Studio G62 system LLN port provides a secure connection for audio and video IP devices such as Poly IP microphones and a Poly Studio E70 camera. The Poly Studio G62 system LLN port doesn’t provide power to connected peripherals.
• To power multiple IP peripherals connected to the Poly Studio G62 system LLN port, use an A/V Ethernet switch such as a Netgear A/V Line M4250 GSM4210PD. If you’re connecting one IP peripheral, you can use a PoE injector rated for the peripheral you’re connecting.
• The LLN port doesn’t provide network access.

Don’t connect IP devices that require network access to the LLN port. Devices that require network access include Poly TC10, Poly TC8, and Poly Trio C60.

• To connect IP peripherals, use a CAT5e, CAT6, or CAT7 direct STP Ethernet cable. The cable can be up to 91 m (300 ft) in length.

Hardware installation

Mount your Poly Studio G62 system and connect peripherals such as a monitor, camera, microphone, and speaker.

NOTE: For supported peripherals and configurations, see the Poly VideoOS Release Notes.

To ensure full functionality, the Poly Studio G62 system requires that you connect the following peripherals:

• Camera
• Microphone
• Speaker
• Monitor
• Controller

Your peripherals and configuration depend on the room size and room type.
For more information on connecting components and configuring the Poly Studio G62 system, see the Poly Video Mode Administrator Guide and the Poly Partner Mode Administrator Guide at https://www.docs.poly.com.

Mounting your Poly Studio G62 system

You can mount the Poly Studio G62 using the supplied magnetic feet or the optional magnetic plate.
For information on mounting your Poly Studio G62 system, see the Poly Studio G62 Optional Mounting Plate and PoE Injector Quick Start Guide on the HP Support site.

Required airflow clearance for a Poly Studio G62 system

When installing your Poly Studio G62 system, provide adequate space for airflow..

CAUTION: To avoid thermal issues with your Poly Studio G62 system, ensure that there is proper spacing away from the vent holes.

Connect monitors to the Poly Studio G62 system

Connect two monitors to the system to display far-side video and content.

1. Connect one end of the HDMI cable to HDMI port 1 on the primary monitor.
2. Connect the other end of the HDMI cable to the HDMI 1 port on the Poly Studio G62 system.
3. Connect a second monitor to the HDMI 2 port on the Poly Studio G62 system.

Pair a Poly TC10 or Poly TC8 to your Poly Studio G62 system

You can pair one or more Poly TC10 or Poly TC8 to your Poly Studio G62 system.

1. Connect the Poly TC10 or Poly TC8 to a PoE Ethernet connection connected to your network.
   • You can’t connect the Poly TC10 or Poly TC8 to an Ethernet switch connected to the Poly Studio G62 system LLN port.
2. At startup, use the out of box setup wizard to pair the Poly TC10 or Poly TC8 to your Poly Studio

G62 system.
If you’re setting up a new system, you can use the Poly TC10 or Poly TC8 to out of box the touch controller and the system at the same time.

Connect IP microphones to the Poly Studio G62 system

Connect up to three Poly IP microphones to the Poly Studio G62 system.

NOTE: The Poly Studio G62 system LLN port doesn’t provide power to connected peripherals. Use a PoE Ethernet switch or PoE injector to power your Poly IP peripherals.

1. To provide power to your Poly IP microphones, connect a supported Ethernet switch, such as a Netgear A/V Line M4250 GSM4210PD, to the LLN port on the Poly Studio G62 system. If you’re connecting only one Poly IP microphone, you can use a PoE injector.
2. Using the cables supplied with your Poly IP microphones, connect the microphones to the Ethernet switch. Alternatively, you can connect the microphones using a CAT5e, CAT6, or CAT7 direct STP Ethernet cable. The cable can be up to 91 m (300 ft) in length.
3. After powering on your system, finish setup by accessing the system web interface.
   • a. In the system web interface, go to Device Management > Available Devices.
   • b. Next to the Poly IP microphone entry, select Pair.

Connect a USB camera to the Poly Studio G62 system

Connect a supported or compatible USB camera to your Poly Studio G62 system.

NOTE: Power off the system before connecting or disconnecting USB cameras.
NOTE: If you connect a third-party camera to the system, camera controls may be limited or unavailable. Poly DirectorAI features such as camera tracking and DirectorAI Perimeter aren’t available.

• Using the USB cable that shipped with your camera, connect the camera to an available USB-A port on the Poly Studio G62 system.
  When the Poly Studio G62 system starts, the camera displays in the system web interface under General Settings > Device Management under Connected Devices.

Connect a Poly Studio E70 as an IP camera to the Poly Studio G62 system

Connect a supported Poly IP camera to your Poly Studio G62 system.

NOTE: The Poly Studio G62 system LLN port doesn’t provide power to connected peripherals. Use a PoE Ethernet switch or PoE injector to power your Poly IP peripherals.

1. To provide power and data connectivity, connect a supported PoE Ethernet switch, such as a Netgear A/V Line M4250 GSM4210PD, to the LLN port on the Poly Studio G62 system. If you’re connecting only one Poly IP camera, you can use a PoE injector.
2. Using the Ethernet cable that shipped with your camera, connect the camera to an available port on the Ethernet switch.
3. After powering on your system, finish setup by accessing the system web interface.
   • In the system web interface, go to Device Management > Available Devices.
   • Next to the Poly IP camera entry, select Pair.

Connect a 3.5mm audio output device to the Poly Studio G62 system

Connect an audio output device such as an amplifier or sound bar to your system using the 3.5mm audio output port.

External amplifiers may have other settings that must be changed. Third-party amplifiers and speakers should be tuned for proper operation per manufacturer guidelines and audio industry standards.

If your audio device has an option for fixed or variable audio, choose the variable to allow audio output adjustment from the system controller.

1. Connect the speaker to the 3.5mm output port on the system. Make sure the 3.5mm connector is fully seated in the connector.
2. In the system web interface, go to Audio/Video > Audio > Line Out.
3. Select Variable.
4. From the Speaker Options drop-down menu, choose Line Out.
5. Go to Audio/Video > Audio > General Audio Settings.
6. Verify that Transmission Audio Gain (dB) is set to 0dB.

Connect a USB audio DSP to your Poly Studio G62 system

Connect a supported audio DSP to your system to handle audio input and output.

1. Connect a USB cable from the audio DSP to a USB Type-A connection on the system.
2. In the system web interface, go to Audio / Video > Audio and enable the Enable USB Audio check box.
   The system saves your changes automatically.

Pairing a Poly Trio C60 speakerphone to the system

You can use a Poly Trio C60 speakerphone as a controller and audio device with a Poly Studio G62, Poly Studio G62 system.

NOTE: You can’t use a Poly Trio C60 speakerphone if your system is connected to Wi-Fi as the primary network.

In Poly Video mode and Poly Device Mode, you can connect up to four Poly Trio C60 speakerphones to your system for use as an audio device.
This setup is supported while using the following third-party conferencing applications:

Microsoft Teams Rooms – Speaker and microphone only. You can connect one Poly Trio C60 speakerphone to your system.
The Microsoft Teams Rooms controller on the Poly Trio C60 speakerphone offers limited functionality and is not supported as a Teams Rooms controller. Use a connected Poly TC8 and Poly TC10 touch controller or touch screen monitor to control your Microsoft Teams Rooms environment.

For information on pairing a Poly Trio C60 speakerphone to your system, see the Poly Video Mode Administrator Guide or the Poly Partner Mode Administrator Guide at https://www.docs.poly.com.

Setting up the Poly Studio G62 system

After connecting the peripherals, you can power on and set up your system. You can set up the system using one of the following methods:

• Using the out of box setup on a Poly TC10 or Poly TC8 touch controller The Poly TC10 or Poly TC8 must be on version 6.0 or later and connected to the same subnet as the Poly Studio G62 system.
• Accessing the system web interface
• Onboarding the system to Lens Cloud

Complete the out of box setup and choose a provider

After connecting peripherals to the Poly Studio G62 , power on the system and complete the out of box set up on a connected Poly TC10 or Poly TC8.

IMPORTANT: Poly strongly recommends that you update your system to the latest Poly VideoOS version. Updating your system ensures that you have access to the latest Poly Studio G62 system features and functionality.

1. Connect the Poly TC10 or Poly TC8 to a PoE-enabled Ethernet port on the same subnet as the Poly Studio G62 system. The Poly TC10 or Poly TC8 powers on and displays the out of box screen.

2. Connect the Poly Studio G62 system to a PoE+ Class 4 Ethernet port on the same subnet as the Poly TC10 or Poly TC8. The system powers on and displays the Connect a Controller screen including the system IP address and the serial number.

3. On the Poly TC10 or Poly TC8, select Get Started.

4. Review the network and regional details, then select the right arrow.

5. Select Room Controller and select the right arrow. The Poly TC10 or Poly TC8 searches for the Poly Studio G62 system in the out of box state and displays the results.

6. Use the system IP address to select your Poly Studio G62 system from the results and select the right arrow.
   Alternatively, select Manually Connect to a Room and enter the Poly Studio G62 system IP address.

7. If the room requires further authentication, the Poly Studio G62 system display shows a collection of shapes. Select the sequence of shapes on the Poly TC10 or Poly TC8 that matches the sequence of shapes on the Poly Studio G62 system display and select Confirm.

8. Depending on the Poly Studio G62 system configuration, the Poly TC10 or Poly TC8 displays some of the following screens.

   • Poly Lens registration
   • Provider selection
   • Option to update software if a software update is available

The Poly TC10 or Poly TC8 and the Poly Studio G62 system restart into the chosen partner application.

Using the Poly Studio G62 system

After connecting peripherals and powering on your Poly Studio G62 system, you can begin using the system with your chosen conferencing provider.

Configuring your Poly Studio G62 system

You can configure your Poly Studio G62 system using multiple options.
To configure the system and change settings, use one of the following options:

• Access the system web interface
• Onboard your system to Poly Lens Cloud
• Onboard your system to Poly Clariti
• Use CLI or REST APIs

For advanced configuration information including network setup and security settings, see the Poly Video Mode Administrator Guide and the Poly Partner Mode Administrator Guide.

Access the System Web Interface

Access the system web interface to perform administrative tasks.

IMPORTANT: If not prompted to do so during setup, Poly recommends changing the administrator password in the system web interface.

1. Open a web browser and enter the system IP address.
   When setting up your system, the onscreen instructions display the IP address to use.

2. Enter the username (the default is admin).

3. Enter the password (the default is the last six characters of your system’s serial number). The username and password are case-sensitive.

Navigating the Poly Studio G62 system interface

The conferencing provider that you choose determines the options for navigating the system. After setting up your system, you can navigate the system using one of the following controllers:

In Poly Video mode and Poly Device Mode

• Poly TC10 or Poly TC8 touch controller
• Poly Bluetooth remote control
• Poly IR remote control

In Teams Rooms mode, Zoom Rooms, mode, Google Meet mode, and other provider modes:

• Poly TC10 or Poly TC8 touch controller
• Poly Bluetooth remote control
• Poly IR remote control

Using Device Mode

Connect your computer to the Poly Studio G62 system USB Type-C and HDMI input ports to use the Poly Studio G62 connected peripherals from your computer in Device Mode.

NOTE : After connecting your computer to they Poly Studio G62, enter Device Mode to use the system peripherals from your computer.

Connect an Alt DP capable USB Type-C computer port to the USB Type-C port on the Poly Studio G62 system to use a single cable for Device Mode or sharing content. Poly Studio G62 Alt DP mode supports the following cable for Alt DP:
USB Type-C 1.83 m (6 ft.) cable, part number L07087-002
For more information on using Device Mode, see the Poly Video Mode Administrator Guide and the Poly Partner Mode Administrator Guide at https://www.docs.poly.com.

Updating your Poly Studio G62 system

You have several options to update your system software, depending on your environment.

NOTE: If you provision your system, the software update methods in the system web interface are unavailable. Configure the software update method using your chosen provisioning method.

1.  In the system web interface, go to General Settings > Device Management.
2.  Select one of the following options in the Download Update From field:

3. Software Update Method	Description
   Poly Online Support Center	A software server hosted by Poly.

By default, your system is set to use the Poly update server for software updates. You can enable automatic updates or manually update your system using the system web interface.

To use the Poly update server, make sure that your system

can access swupdate.lens.poly.com. This URL is for system

Custom Server URL| Manually downloaded software from https://lens.poly.com/manage/ software-versions.

To ensure that the system recognizes the files and updates your system, retain the folder structure of the software downloaded from Poly Lens.

A server on your network that supports HTTP or HTTPS downloads.

The URL is the path to the latest software build folder (for example, https:// _< system_buildfolder> ). It includes update packages for some of your connected devices (for example, a Poly TC10 device) and the video system.

NOTE: If you are using private PKI certificates in your environment and want HTTPS software downloads to work, you must install the trusted root certificate from your internal certificate authority (CA) on the system since certificate validation is always performed.

---|---
Microsoft Teams Device Management| For systems using the Microsoft Teams Rooms application. Selecting this disables other update controls on the page.
Provisioning Server| Receive updates from a provisioning service, such as Poly Clariti Manager.

• https://
• https://lens.poly.com/manage/software-versions.

4. If you download software from a Custom Server URL, enter the path to the software build folder on your network in the Update Server Address field.
   Once you select from where to download software updates, you can manually or automatically update the system.

Updating Software in the System Web Interface

You can manually update software or set up automatic updates in the system web interface.

Automatically Update Software

Automatically update the software for your system and some of its paired devices.

1. In the system web interface, go to General Settings > Device Management.
2. Select Enable Automatic Updates. Unless you specify a maintenance window, your system tries to update 1 minute after you enable this setting. If an update isn’t available at the time, the system tries again every 4 hours.
3. Optional: Select Only Check for Updates During Maintenance Hours to specify a range of time to automatically update the software.
4. Optional: Choose times for Maintenance Hours Begin and Maintenance Hours End. The system calculates a random time within the defined maintenance window to check for updates.
   • NOTE: If these settings are provisioned, the provisioning profile defines the polling interval. The default interval is 1 hour.

Manually Update Software

Manually update the software for your system and some of its paired devices.

1. In the system web interface, go to General Settings > Device Management.
2. Select Check for Updates.
3. If the system finds updates, select Update All.

Update your system using a USB flash drive

Update the software for your system and some of its paired devices using a USB flash drive.
If the system is asleep, wake the system by tapping the touch controller, touch screen, or using a connected remote control.

NOTE:

1. Log in to http://lens.poly.com and go to Manage > Software Versions.
   If you don’t have a Lens Cloud account, you can sign up for an account.

2. In the Search Device Model / Lens App drop-down, type in the name of the device or search.

3. Select your device from the list.
   The latest software version displays.

4. Select the software version you want to download and select Download.

5. Extract the files to a folder on your computer and move the content to the root directory of a USB flash drive and unzip the file.
   The root directory of your USB flash drive should contain the file titled “software update.cfg” along with the individual folders for each product. The extracted files provide the required structure for the system to recognize the update package.

6. Connect the USB flash drive to a USB port on the back of the system.
   When the system detects the USB flash drive, a prompt displays on the monitor to confirm that you want to update the software. If there’s no input to the system, it automatically starts the update after a short delay.

Registering the System with Poly Lens

Poly Lens provides cloud-based management and insights for your system.
You can register your system with Poly Lens during system setup or on the Poly Lens registration page. For more information, see Poly Lens Help.

Factory Restore the Poly Studio G62

When you factory restore the system, the system completely erases the flash memory and restores it to the factory restore partition software version.
See the Poly VideoOS Release Notes, Version History section, for the current factory restore version.

The system doesn’t save the following data with a factory restore:

• Current software version
• Logs
• User-installed PKI certificates
• Local directory entries
• Call detail record (CDR)

1. To power off the system, disconnect the Ethernet cable from the PoE+ LAN port.
2. On the side of the system, insert a straightened paper clip through the factory restore pinhole.
3. While pressing the factory restore pinhole button, power on the system by connecting the Ethernet cable to the PoE+ LAN port.
4. Continue pressing the factory pinhole reset button until the Poly Studio G62 LED flashes.

Locate the System IP Address Using the System Monitor and a USB Mouse

If you don’t have a touch monitor, remote control, Poly TC8 or Poly TC10 touch controller paired to your system, you can use a USB mouse to identify the system IP address.

1. Connect a USB mouse to an available USB-A port on the back of the system. A cursor appears.
2. Move the mouse to the right side of the screen.
3. Press the left mouse button and swipe left to reveal the Poly menu.
   The IP address displays at the top of the menu.

Locate the System IP Address Using a Paired TC8 or TC10 Touch Controller

You can view the system IP address on a paired Poly TC10 or Poly TC8 touch controller.

1. On the Poly TC10 or Poly TC8 user interface, swipe left from the right side of the screen.
2. Select Settings.
   • System information, including the system IP address, displays.

Locate the System Serial Number

Use the system serial number to help technical support troubleshoot issues with your system. The last 6-digits of the system serial number is the default system password.

Do one of the following:

• In the system web interface, go to Dashboard > System Detail.
• On a paired Poly TC8 or Poly TC10 device, go to Menu > Settings > Connected Room System.
• Locate the printed serial number on the bottom or rear of your system.
• In Poly Lens, go to Details > Device Information.

Locate the Serial Number On Your Poly Studio G62

Where to find the serial number on the Poly Studio G62 device.

1. Find the serial number tag as shown in the illustration:A
2. Write down the entire serial number (typically 14 characters), not the shorter number on the label.

Getting help

Poly is now a part of HP. The joining of Poly and HP paves the way for us to create the hybrid work experiences of the future. Information about Poly products has transitioned from the Poly Support site to the HP Support site.

The Poly Documentation Library is continuing to host the installation, configuration/administration, and user guides for Poly products in HTML and PDF format. In addition, the Poly Documentation Library provides Poly customers with information about the transition of Poly content from Poly Support to HP Support.

The HP Community provides additional tips and solutions from other HP product users.

HP Inc. addresses

HP US
HP Inc.
1501 Page Mill Road
Palo Alto 94304, U.S.A.
650-857-1501
HP Germany
HP Deutschland GmbH
HP HQ-TRE
71025 Boeblingen, Germany
HP UK
HP Inc UK Ltd
Regulatory Enquiries, Earley West 300 Thames Valley Park Drive Reading, RG6 1PT
United Kingdom
HP Spain
Cami de Can Graells 1-21
Bldg BCN01)
Sant Cugat del Valles
Spain, 08174
902 02 70 20

Document information

Model ID : PBJ-STG-62R (radio model) / PBJ-STG-62N (non-radio model)

Document part number : P03703-001

Last update : June 2024

Email us at [email protected] with queries or suggestions related to this document.

References

• Poly Lens
• Poly Documentation Library
• Home - HP Support Community
• Overview | Poly Lens Help
• Poly Lens
• Poly Lens
• support.hp.com/us-en/poly
• support.hp.com/us-en/product/details/studio-g62-series/2102039563
• Online privacy statement | HP® Official Site

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