WaTT MOBILITY Bike User Manual

: July 4, 2024
: WATT

Table of Contents

WaTT MOBILITY Bike
Product Information
Product Usage Instructions
MAINTENANCE
BATTERY AND CHARGING
TORQUE SENSOR
LIGHTS
OPERATION
BRAKES
RECEIVING THE BIKE
CONTACT DETAILS
FAQ
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WaTT MOBILITY Bike

WaTT-MOBILITY-Bike-PRODUCT

Product Information

Specifications

Product Name: WATT Bike – Electric City Bike
Warranty: Two-year warranty on most parts, frame, and
electrical system

Product Usage Instructions

Maintenance

In order to keep your bike in top condition, it’s important to follow these maintenance guidelines:

Customer Portal
Access the customer portal at wattebike.com/support for support and resources. Scan the QR code or find the barcode on your bicycle for quick access.
Customer Service
Contact customer service for support in Dutch or English via chat, phone, or email available in the customer portal.
Service Points
Visit certified bicycle repair shops listed in the customer portal for bike servicing needs.
Check-up
Get a check-up at a bicycle repair shop every three months to ensure optimal bike performance.
Instruction Manuals
Refer to the general manual for overall features and specific manuals for detailed part explanations available in the customer portal.
Battery and Charging
Maximize your battery usage with these tips:
Range
The range of your battery depends on factors like weight, power assist setting, and cycling conditions. Expect to cover between 40-70 kilometers on average for everyday trips.

MAINTENANCE

In order to be able to enjoy your new bicycle to the fullest, it is important to carry out proper maintenance. We have designed a bicycle without any unnecessary bells or whistles. This enables you to easily carry out any maintenance yourself. Think about, for example, patching up a tyre or oiling your chain. You can find more information, manuals and instruction videos in our customer portal. So you can be sure that your bike is kept in top condition. Precisely because we have kept our bikes as basic as possible, you can buy most parts from a bicycle repair shop. You can easily order specific parts, such as a new battery, in our portal.

Customer portal

In our customer portal, you will find everything you need to keep your bike in top shape.

Scan the QR code or go to wattebike.com/support. Our employees are directly available in the chat. The barcode can also be found on your bicycle, on the inside of the frame above the pedals. This way, you always have support at hand.

Customer service

We offer support in Dutch and English. Simply start a chat in the customer portal. If you have any questions, you can always call or email us:

Email: wattsup@wattebike.com
Customer service: +31 85 001 2112

Service points
Would you rather go to a certified bicycle repair shop? Then visit one of our service points. You can find your nearest service point in the customer portal.

Check-up
We recommend that you get a check-up after about three months. This can be done at a bicycle repair shop nearby. Among other things, they will check the tension of your spokes and whether there is no slack in the hubs, the crankshaft or the steering head.

Warranty
Our bicycles come with a standard two-year manufacturer’s warranty on materials and construction faults of the frame and electrical components. We provide a two-year warranty on the battery or for up to 500 charging cycles. The warranty is non-transferable and becomes invalid if the bicycle is transferred to another owner. Assembly costs are at the expense of the owner. The following components, parts and facts are excluded from this warranty or lead to an exclusion from the warranty:

Damage due to normal wear and tear
Damage due to weather conditions
Improper maintenance and damage as a result of incorrect cleaning products, e.g. tools such as high-pressure jets, etc.
Any parts or accessories not originally supplied or replaced by WATT Mobility
Parts prone to wear and tear such as ball bearings, plain bearings, bearing bolts and bearing screws, tyres etc.
Whenever the bicycle has been technically adjusted without the approval of WATT Mobility
Consequential damages
Improper use of the bicycle and the battery
Consequences of a fall or a collision
Commercial rental or used for purposes other than personal use.

Please note: your invoice is also your proof of your warranty, so keep it in a safe place!

Instruction manuals
This manual covers the general features of our models. A number of parts may vary per model and have their own manual. You can find these specific manuals in the customer portal. These include explanations regarding:

Various lighting systems
Various display systems
Various braking systems
Locks

Please note

Do not clean your bicycle with a high pressure jet. This means that you might spray grease or oil out of the parts. This may in turn cause your bicycle to rust or be seriously damaged.
Use the bicycle how it is intended. The WATT bike is an electric city bike, intended for paved roads, in and around the city. It is not a mountain bike or a racing bike and should not be used as such. Use the bike with care. Riding on and off curbs can cause punctures or damage rims, for example.

WATT Mobility is not liable for improper use of the bicycle, in particular when it comes to failure to observe safety guidelines and any resulting damage.

Make sure that loose clothing does not get caught between moving parts such as the spokes or the pedals.
Wear and tear is the result of using the bike. If the bike is used very intensively, it will also show signs of wear and tear more quickly. Therefore, replace parts that are subject to wear and tear in good time, such as brake pads and tyres. Replacing these parts too late can lead to irreparable damage.

BATTERY AND CHARGING

The WATT Bike is designed in such a way that the battery is not visible. The battery is fully integrated in the lower tube of the frame and consequently does not stand out. A completely empty battery can be charged in about 3-5 hours. In practice, you will hardly ever drain the battery. If you cycle an average of between 5 and 10 kilometres each day, you can then easily cycle for a few days on a full battery. The average lifespan of a battery is around 500 charging cycles. Keep in mind that the range of a battery is gradually decreasing. In the latest WATT bike models, the battery is removable. This makes it easy to charge the battery at home. The battery is equipped with a lock to prevent theft.
Here are a few tips to get the most out of your battery:

FULLY INFLATED TYRES: Make sure your tyres are fully inflated and your bike is kept in good condition. Fully inflated tyres allow you to cycle a lot further with the electric assist.
FIRST USE: If you are unpacking your bike from the box, it is recommended that you charge it fully before you start cycling. Ride your bike until the battery is just half-empty the first few times and then charge it up again. This yields the best long-term performance.
PREVENT CONTINUAL CHARGING: The supplied charger uses energy and the battery sparingly. It is therefore not possible to endlessly charge the battery until it no longer works. However, this does not mean that you need to charge your bike after just ten minutes of cycling. Even if you don’t use your bike for a while, you don’t have to constantly recharge the bike battery. The charger indicates when the battery is full. Disconnect the charger from the bike and don’t leave it in for too long (e.g. a whole night) when the battery is charged.
AVOID COMPLETELY DRAINING YOUR BATTERY WHEN CYCLING: Try to avoid completely draining the battery while cycling. This is not only inconvenient for you when you are on the road, but it is also detrimental to the battery’s lifespan.
WINTER MODE: We recommend that you put the bike inside when it’s freezing and leave the battery at least half charged. If you do not use the bike for a longer period of time, it is wise to recharge the battery from time to time. The battery will not run down quickly, but it can’t hurt to take your bike out for a ride every now and then in wintertime to recharge the battery. Your bike’s range will be shorter in cold weather because the battery has less power than at higher temperatures. Take a reduced range of about 25% into account. If possible, charge the battery in a heated place. This is quicker and your range will be greater.

Range

How far you can cycle with a full battery (the range) determined by a number of factors. It depends on your own weight, the power assist setting you choose and the conditions that you are you are cycling in. For instance, with strong headwinds and assistance level 5, the range is shorter than on a flat road when the wind is behind you and you’re using assistance level 1. A lot of braking and accelerating, like at traffic lights, also shortens the range. In most circumstances you can expect to cover a distance of between 40 and 70 kilometres. More than enough for everyday trips around town.
We recommend that you stick to the speed of other cyclists. You will notice that 25 km/hour in inner city areas is pretty fast Then it’s best to select a lower assistance level. This not only makes cycling safer, but also saves energy and extends the distance that you are able to cycle electrically.

TORQUE SENSOR

The frame is made of aluminium, which makes the bike lightweight and strong. Our bicycles weigh approximately 20 kilograms. So you can cycle just fine even without any pedal assistance. In order to be able to also ride at faster speeds, a resistance of a minimum of 2.75 is applied. This is the ratio between the front and rear gear teeth, also referred to as the gear ratio. Theoretically, this makes it harder to set off, but since the electric motor provides assistance practically immediately, you will hardly notice it.
All models are equipped with a torque sensor. You have instant support and the speed builds gradually depending on your pressure on the pedals. As soon as you stop pedaling the motor stops supporting. There are 4 support modes. Mode 5 is a SMART mode where the system automatically adjusts the support level according to your speed and ensures optimal energy consumption.

Calibrate
One of the most frequently asked questions is whether it is technically possible to take off the rear wheel, for example to change a tyre, without having to recalibrate the electrical system. You do not have to calibrate your WATT bike. You can simply disconnect the cable that leads to the motor and remove the rear wheel from the bike.
Please note

Take the battery out before disconnecting or attaching cables. That way, you prevent the possibility of a short circuit and parts breaking. If you have disconnected the cables and want to reconnect them, make sure that the arrows on both ends point towards each other. The arrows are on both ends of the cables that need to be connected => <=.

LIGHTS

The lights are connected to the bike’s battery. You turn on the lights via the display. This may vary by display type. Consult the specific manual for the display you are using.

OPERATION

Your bike uses Motinova’s e-bike system. A closed system from display and battery to sensors, wiring and rear wheel motor. Standard on WATT bikes you will find the Motinova LCD display CS512. You can find the most recent manual at wattebike.com/support

BRAKES

For optimal safety, your bike uses hydraulic disc brakes. The disc brake consists of 2 movable brake pads that brake the bicycle via a disc. The brakes have already been set in the factory. If this has changed during transport, please follow the steps in the customer portal. With hydraulic brakes, a reduction in braking force may indicate that there is air in the pipes. If this is the case, go to a local bicycle repair shop or one of our service points.

Bedding in
To prevent disc brakes from making a squeaking noise, the brakes need to be ‘bedded in’. Proper bedding in of your disc brake pads extends the life of the brake pads. As the disc brake pads harden. And the braking power increases.
Perform the bedding-in procedure below prior to your first ride.

To safely achieve the best results when bedding in the brakes, stay on the saddle during the entire braking procedure.
Accelerate the bike to a moderate speed of 20 km/h, then brake firmly until you are riding at a walking pace. Repeat about 20 times.
Accelerate the bike to a high speed of 27 km/h. Then brake firmly until you are riding at a walking pace. Repeat about 10 times.

Let the brake cool down before you start your first ride.

Please note

No oil, grease or wax must be allowed to get into the brake discs!
If you do see traces of oil on the levers or pipes, this may indicate a leakage in the brakes system. You can get this fixed at a bicycle repair shop or one of our service points.

RECEIVING THE BIKE

If you have opted for fully roadworthy home delivery of your bike you can hit the road immediately. In any other case, you will receive the bike and accessories as separate parts. Your WATT bike will be delivered to your home in a box. The bike is almost ready-to-drive. All you have to do is straighten the handlebars, bring the saddle to the right height and assemble the pedals. This is relatively easy to do yourself without any technical expertise. Make sure that you mount the left pedal (see sticker “L”) on the left side and the right pedal (sticker “R”) on the right. You will find the tools you need in the packaging.
For your convenience, we have made an instruction video that explains step-by- step how to make your bike roadworthy. This instructional video can be found in the customer portal. Have you ordered additional accessories? You will receive these by post separately from your bicycle. Mounting accessories is easy to do yourself. This instructional videos can be found in the customer portal.
Please note

Mount the left pedal with the “L” sticker on the left side of the bike. Mount the right pedal with the “R” sticker on the right side. The screw thread on the left pedal runs in the opposite direction to what you would normally expect. Which means you also have to screw the left pedal in an anti-clockwise direction. This is to prevent the pedal on the left side from unscrewing while cycling. Incorrectly assembled pedals and any damage resulting from that will not be reimbursed.

CONTACT DETAILS

Do you have any questions concerning this manual? Then please contact our customer service.

Customer Portal
In our customer portal, you will find everything you need to keep your bike in top shape.

Scan the QR code or go to wattebike.com/support. Our employees are directly available in the chat. The barcode can also be found on your bicycle, on the inside of the frame above the pedals. This way, you always have support at hand.

Customer service
We offer support in Dutch and English. Simply start a chat in the customer portal. If you have any questions, you can always call or email us:

Email: wattsup@wattebike.com
Customer service: +31 85 001 2112

What to do in case of problems?

Your bicycle is subject to use in wind and weather. Wear and tear is inevitable. It is therefore important that you take good care of your bike. If you do run into a problem, consult the cu stomer portal. Here, you will find (video) instructions for solving the most common problems, manuals, answers to frequently asked questions and many more useful tips and tricks. If you can’t figure it out, start a chat with one of our employees or go to your nearest service point.