actronika X VRTS X ProTubeVR User Manual
- June 28, 2024
- actronika
Table of Contents
X VRTS X ProTubeVR
“`html
Product Specifications:
-
Vest design: Skinetic: Creators Edition haptic vest
-
Electrical Characteristics: Integrated with 20 wideband haptic
actuators -
Connectivity: Bluetooth, USB, WiFi
-
Environment Characteristics: Indoor use only, not
waterproof
Product Usage Instructions:
Getting Started:
-
Before getting started:
-
Read the user manual for correct product usage.
-
Avoid modifying, disassembling, or repairing the product
yourself. -
Do not use the product outside its intended purpose.
-
Avoid direct contact with sensitive skin.
-
Do not wash the product in water; clean with a soft cloth.
-
Store in a dry place away from humidity and moisture.
-
-
Setup your Skinetic vest:
-
Connect the power cable from the Skinetic board to the
battery’s USB C port. -
Press the Power Button to turn on the vest (it should vibrate
gently). -
Dress and zip up the vest.
-
Adjust the shoulder straps for a comfortable fit.
FAQ:
Q: Can the Skinetic vest be used with all VR systems?
A: Skinetic: Creators Edition is compatible with a wide range of
VR systems for an immersive experience.
Q: How should I clean the Skinetic vest?
A: Do not wash the vest in water. Use a soft cloth to gently
wipe it for cleaning.
Q: Is the Skinetic vest waterproof?
A: No, the Skinetic vest is not waterproof. Store it in a dry
place away from moisture.
“`
User Manual & Warranty
Version 1.1 – September 2023
skinetic.actronika.com actronika.com Copyright © 2021-23 Actronika SAS. All
rights reserved.
1
Overview General Information What’s in the box
Getting Started Before getting started Setup your Skinetic vest After using
your Skinetic vest Basic Operations LED Status Connectivity Compatible Targets
Charging your Skinetic Vest
How to drive Skinetic Skinetic SDK & Unitouch Studio Connecting Skinetic to
your Computer Bluetooth Pairing USB WiFi Configure Skinetic to connect it to
your Network Experimental: Multi-Channel Audio Interface
Appendix Product Specifications Vest design Electrical Characteristics
Connectivity Environment Characteristics
Regulatory Information Federal Communication European Economic Area RF
Exposure Warnings – SAR
Health & Safety Warnings Before using Skinetic Using Skinetic with an Extended
Reality Headset
SkineticTM Limited Customer Warranty Additional Resources
2
3
Overview
General Information
Skinetic: Creators Edition is a cutting-edge haptic vest that uses advanced
haptic technology to create more memorable and immersive sensory experiences.
The vest integrates 20 wideband haptic actuators that are strategically
placed, making you feel like you are living in the virtual environment.
Skinetic Creators Edition is compatible with a wide range of VR systems and is
designed to provide a comfortable and customizable fit for all users.
What’s in the box
When you receive your Skinetic haptic vest, you can expect to find the
following items in the box:
– a Skinetic: Creators Edition vest, – a Battery pack, – a Mesh lining, – a
USB-C Cable. The vest is ready to use right out of the box and can be charged
using the included cable. The user manual provides detailed instructions on
how to use and care for your Skinetic vest.
4
Getting Started
Before getting started
Please be sure to read the present user manual before using the product to
ensure a correct use of the product, safely and properly.
Carefully read Actronika’s Limited Warranty before testing the product. Do not
attempt to modify, disassemble or repair the product by yourself. Do not use
the product outside of the intended purpose. Users with sensitive skin should
avoid wearing the product with direct contact on the
skin. The product is composed of electronic components, it must not be washed
in water or
any liquid substance under any circumstances. To clean the product, it is
advised to gently wipe it with a soft cloth. The product is not waterproof
hence it should be stored in a dry place free from humidity and moisture. The
product is aimed for an indoor environment only. All support and contact
informations on Skinetic products and related software can be found at
https://www.skinetic.actronika.com/support/
5
Setup your Skinetic vest
Please be sure to read the present user manual before using the product to
ensure a correct use of the product, safely and properly.
Step 2
Step 1
Connect the power cable, from the bottom of the Skinetic board, to the output
USB C port of the battery.
Press the Power Button to power your Skinetic on. The vest should vibrate gently to indicate it is powered on.
Step 3
Dress and zip up
Step 4
Adjust shoulder straps
Step 5
Fit side straps
6
After using your Skinetic vest
1. Close any application that is currently using the vest. 2. Power off the
vest by pressing the on/off button. The vest should vibrate from top to
bottom, indicating that it is turned off. 3. In case of using the Skinetic in
its wired mode, unplug the USB cable from the top of
the Skinetic. 4. Take off the vest. 5. Disconnect the power cable from the
battery to preserve the battery’s level.
7
Basic Operations
Turn on/off Skinetic
Press the Power button for 3 seconds.
Activate/Deactivate Bluetooth Pairing Mode
Press the Sync button for 1 second.
Activate WiFi Mode Press the Sync
button for 2 seconds.
8
LED Status
LEDs State
Description
Sync Power
Power Status
Steady Green
Power: OK / No issue on Haptics
Steady Orange
Power limited (<65W) / Haptics will be played, but if more power than available is required, the vest might go off.
Steady Red
Not enough power for Haptics / No haptics played
Communication Status
Steady Green
Connected over USB – Multi Channel Audio Interface
Steady Cyan
Connected over USB – HID / Skinetic SDK
Steady Blue
Connected over Bluetooth
Breathing Blue
Bluetooth pairing
Steady White
Connected over Wifi
Blinking white
Wifi not connected
Errors
Blinking Red
High-temperature detected
Blinking Orange
Output fault detected
Update Mode
Blinking Waiting for update
Off
Purple
Blinking Orange
Blinking Purple
Update in progress Note: do not power-off or unplug the vest during the update process
9
Connectivity
Skinetic offers a range of connectivity options to ensure a seamless and
customizable experience. The vest features USB connectivity for wired
communication, allowing for a stable and reliable connection. Additionally,
the vest integrates Bluetooth and WiFi capabilities, enabling wireless
communication with a variety of devices.
This flexibility in connectivity options allows users to choose the method
that works best for their specific VR setup. Whether you prefer a wired or
wireless connection, Skinetic has you covered.
Compatible Targets
Skinetic’s connectivity has been tested on the following devices:
Computer & PCVR Oculus Quest 2 Oculus Quest Pro HTC Focus 3 Pico 4 Mobiles on Android 12 and Later
USB
Bluetooth
WiFi 4
10
Charging your Skinetic Vest
In order to charge your Skinetic: Creators Edition, please follow these steps:
- Be sure to turn off the vest by pressing on the on/off (rightmost) button.
- Unplug the battery. 3. Connect the battery to a power source. You can use
any USB-C charger. The battery`s display will signal the amount of charge
currently. 4. Once the battery is fully charged, unplug the battery’s charger
from the power source. 5. Mount the battery in the battery slot. 6. Plug the
battery back into the vest. 7. Turn on the vest for further usage.
11
How to drive Skinetic
Skinetic SDK & Unitouch Studio
Whether you are developing for the gaming industry, automotive industry, or
any other industry that requires high-quality haptic feedback, Skinetic SDK
and Unitouch Studio provide the solution you need to design, integrate and
manage the haptic feedback on Skinetic. Skinetic SDK is a software library
that enables you to interface your application with Skinetic Creators Edition,
providing developers with the tools they need to create immersive haptic
experiences for their users. Unitouch Studio is a powerful haptic authoring
tool that empowers designers and developers to create high-definition haptic
assets to enhance the immersion of a wide range of applications, from gaming,
XR, professional training and multimedia. It integrates Unitouch Library, a
comprehensive collection of haptic samples, curated and organized to provide
developers with a wide range of tactile sensations and effects.
Unitouch Studio is available for Windows (7 and later) and macOS (10.13 and
later). Skinetic SDK is available for different platforms (Windows, Android,
macOS). Skinetic SDK is also available as a plugin for Unity3D and Unreal
Engine for Windows. You can find our tools on the following link:
https://www.skinetic.actronika.com/support/downloads Find all needed
documentations about Skinetic SDK and Unitouch Studio on
https://skinetic.actronika.com/support
12
Connecting Skinetic to your Computer
To use Skinetic, connect it to your computer with the desired connectivity,
either Bluetooth, WiFi or USB. Once connected/paired to your machine, any
content integrating Unitouch SDK will be able to connect to the vest and drive
the haptic feedback.
For design purposes, it works with Unitouch Studio. You will find detailed
instructions to use it with Unitouch Studio.
Bluetooth
This procedure can be divided into two important steps: (1) pairing the vest
to your computer OS and (2) connecting it to Unitouch Studio.
Pairing 1. Turn on the Bluetooth in your computer. 2. Start the pairing
procedure of the OS to add a new Bluetooth device. 3. Turn on the vest by
pressing the Power button. The vest will vibrate and the rightmost LED should
be static green. 4. Click the left button of the Skinetic for starting the
pairing procedure. The Sync LED should start breathing in blue, indicating
that the device is pairing. The vest will start to vibrate from side to side.
5. Select the Skinetic device you want to pair. The device name should be:
SKINETIC. Each Skinetic displays a unique serial number. 6. You are now ready
to use it with any compatible software.
IMPORTANT: As for now, this repairing process needs to be repeated. We will
update this procedure as soon as possible. For more information check our
support website; https://www.skinetic.actronika.com/support
USB
Before connecting the vest please make sure that these conditions are met. The
vest is properly connected to the battery. The Power LED should be displaying
a static green light. Plug the USB-C to USB-A cable to the vest and USB 3.0
port of your computer.
13
WiFi
Configure Skinetic to connect it to your Network Before using Skinetic in WiFi
mode, you first must configure the vest to be able to connect to the network
you want to use it in.
To do so: 1. Connect your Skinetic vest to your computer through USB. 2. Make
sure that the vest is powered on. 3. Use Skinetic Hub to open the network
configuration. 4. Within the Skinetic Hub, enter the SSID and Password of the
targeted network.
Note;: By default the vest connects with DHCP for an automatic IP
configuration. It is possible to configure it with a static IP¨address for an
advanced network configuration, allowing you to define the IP, subnet mask and
gateway.
5. Once entered, save the parameters for the vest to be able to use. 6.
Disconnect the vest from your computer, i.e. unplug the USB cable from both
ends. 7. Change the connectivity mode to WiFI by pushing the Sync button for 2
seconds. 8. The vest LEDs should blink in white and become steady once
connected to the WiFi
network. If it stays blinking, that means that the vest doesn’t successfully
connect to the network, start over the procedure to make sure all the entered
parameters are correct.
Experimental: Multi-Channel Audio Interface
In addition to its standard features, Skinetic also includes an experimental
mode that exposes the haptic feedback through a multichannel audio interface.
This mode is not yet ready for production, but offers an exciting glimpse into
the future possibilities of haptic technology.
You can use it with any solutions able to drive multi channel audio
interfaces, e.g. Digital Audio Workstations or custom programs. This interface
offers the most flexible way to drive haptic as you directly manage the haptic
stream that is being restituted on the vest, enabling dynamic and real-time
haptic rendering.
To use the vest in this mode, make sure that the skinetic device is not set as
the default audio output of your OS. and drive it from your application.
Note: This mode has been tested on windows with WASAPI and ASIO drivers, MacOS
with CoreAudio driver, and Linux with ALSA driver.
14
Appendix
Product Specifications
Vest design
Feedback points Size Fitting points Dressing Time Weight
Twenty (20) wideband haptic actuators One-size-fits-all, from XS to XXL Six (6) fitting points: two (2) rigid on shoulders, four (4) stretchable on sides. Less than 1 minute 1.7kg
Electrical Characteristics
Input voltage
20 Volts
Battery autonomy
Up to 8 hours, in standard usage conditions
Battery energy value 74Wh
Battery charging time 3 hours with a 45W charger (not included)
Connectivity
USB
WiFi Bluetooth
HID Profile Audio Profile (USB Audio Class 2.0 – 20 Channels – 16bits;48khz)
WiFi 4
Bluetooth – SPP
Environment Characteristics
Operating Temperature
-20°C ; 40°C
Storage Temperature 40°C ; 70°C
15
Regulatory Information
Federal Communication
Skinetic: Creators Edition FCC ID: 2BAKE-SKV23CE100
Compliance Statement
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation. This equipment has
been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide
reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the
following measures:
a) Reorient or relocate the receiving antenna. b) Increase the separation
between the equipment and the receiver. c) Connect the equipment to an outlet
on a circuit different from that to which the receiver
is connected d) Consult the dealer or an experienced radio/TV technician.
CAN ICES-3 (B) / NMB-3 (B)
Wireless notice
For body-worn operation, the device has been tested and meets the FCC RF
exposure, the maximum SAR value is 0.134 W/Kg at 0mm.
Actronika has not approved any changes or modifications to this device by the
user. Any changes or modification could void the user’s authority to operate
the equipment.
16
European Economic Area
We, Company Name: Actronika SAS Company Address: 157 Boulevard Macdonald,
75019 Paris – France
Declare that this device meets the essential requirements and other relevant
provisions of Directive 2014/53/EU. This product can be used across EU member
states. Model Creators Edition: Operating Frequencies: 2412MHz~2472MHz, max
EIRP: 16.74dBm
Battery Manufacturer: Address:
Cable Manufacturer: Address Our product does not contain the AC/DC adapter.
You need to purchase the DC compliance direction 2014/30/EU.
The adapter shall be installed near the equipment and shall be easily
accessible.
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.
DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
RF Exposure Warnings – SAR
RF Exposure Information (SAR)- FCC This device meets the government’s
requirements for exposure to radio waves. This device is designed and
manufactured not to exceed the emission limits for exposure to radio frequency
(RF) energy set by the Federal Communications Commission of the U.S.
Government. The exposure standard employs a unit of measurement known as the
Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6 W/kg.
Tests for SAR are conducted using standard operating positions accepted by the
FCC with the EUT transmitting at the specified power level in different
channels.
The FCC has granted an Equipment Authorization for this device with all
reported SAR levels evaluated as in compliance with the FCC RF exposure
guidelines. SAR information on this device is on file with the FCC and can be
found under the Display Grant section of www.fcc.gov/eot/ea/fccid after
searching on FCC ID: 2BAKE-SKV23CE100 To ensure that RF exposure levels remain
at or below the tested levels, use a belt-clip, holster, or similar accessory
that maintains a minimum separation distance of 0mm between your body and the
device.
17
RF Exposure information SAR) CE This device meets the EU requirements
(2014/53/EU) on the limitation of exposure of the general public to
electromagnetic fields by way of health protection. The limits are part of
extensive recommendations for the protection of the general public. These
recommendations have been developed and checked by independent scientific
organizations through regular and thorough evaluations of scientific studies.
The unit of measurement for the European Council’s recommended limit for
mobile devices is the “Specific Absorption Rate” (SAR), and the SAR limit is
2.0 W/Kg averaged over 10 grams of body tissue. It meets the requirements of
the International Commission on Non-Ionizing Radiation Protection (ICNIRP).
For next-to-body operation, this device has been tested and meets the ICNRP
exposure guidelines and the European Standard EN 62311 and EN 62209-2. SAR is
measured with the device directly contacted to the body while transmitting at
the highest certified output power level in all frequency bands of the mobile
device.
18
Health & Safety Warnings
Before using Skinetic
Please read the following health and safety warnings to minimize the risk of
problems when using Skinetic.
This product was designed for adults and thus it should not be used by people
under the age of 14.
Please use the recommended hardware and software specified by Actronika. Using
Skinetic with any other platform that is not advised by Actronika could result
in a damage that is not covered in our warranty.
Use the Skinetic if you are not suffering from any physical pain or muscular
ache. Please do not use this product if you are intoxicated or tired.
For further details concerning usage in other conditions such as pregnancy,
heart diseases, as well as other mental and physical conditions please consult
your medical doctor.
Skinetic contains small parts and electrical cables. These parts that could be
unintentionally swallowed by children and pets. Damaging the cables could
cause a serious malfunction of the product and could result in physical harm.
Please keep Skinetic away from small children and pets.
Skinetic is exclusively designed for interior usage. Do not use the vest in
exterior environments and avoid any contact with water, dirt, and any other
substance that could cause serious malfunctioning to the electric wiring of
the vest.
Using Skinetic with an Extended Reality Headset
Immersive applications in virtual, augmented, and mixed reality tend to
occlude and/or replace visual, auditory, and haptic stimuli. Thus, we advise
you to strongly consider these points when using Skinetic along with an XR
headset.
Please clean the interaction area where the XR application is intended to be
used. Remove any obstacles or objects in the area. Ignoring this
recommendation could cause serious injuries.
Please avoid the passage of people, pets, or obstacles within the interaction
area. Collisions when wearing Skinetic and an XR headset could cause serious
harm.
19
SkineticTM Limited Customer Warranty
This Limited Warranty (the “Warranty”) covers the use of the SKINETICTM
Product you (the “User”) purchased from ACTRONIKA, a simplified joint stock
company with a capital of 20.947 whose head office is located at 157,
Boulevard Macdonald 75019 Paris, registered at the Trade and Companies
Register under the number 803 040 138 R.C.S PARIS (the “Provider”).
Article 1 – User This free Warranty applies to any customer of the SKINETICTM
Product. If the User is considered as a “consumer” by French laws and
regulations, then the User shall also benefit from the Legal Warranty set
forth in article 9 below.
Article 2 Product This Warranty applies to the SKINETICTM Creators Edition
(the “Product”) purchased from the Provider or from any other authorized
seller.
Article 3 Warranty The Provider warrants, for the Warranty Period, that:
– the Product will function in accordance with its technical specifications
and accompanying documentation, under normal and intended use; – the spare
parts required to repair the Product will be available for the duration of the
Warranty Period and for an additional period of 5 years after the end of the
Product’s marketing.
This Warranty applies to Products sold in France or bought in France by the
User.
Article 4 Warranty Period This Warranty is effective for a two (2) years
period (the “Warranty Period”) starting from the date of delivery of the
Product. Notwithstanding the Warranty Period, if the User is considered as a
“consumer” by French laws and regulations, then the User shall also benefit
from the Legal Warranty set forth in article 9 below.
20
Article 5 Support If there is a problem with the Product, the Provider will either repair or replace it or, if none of these options are appropriate, provide a refund of the price paid for the Product.
The User shall first reach the support services of the
Provider by sending an email to
support@actronika.com
or
by
phone
+33.9.66.98.77.32. Provider’s support services are
open from Monday to Friday, during business hours
(9 am to 6 pm CEST), except French public holidays.
The support services shall then try to identify and solve the problem encountered with the Product. If the problem is not solved and if the Product is still under the Warranty Period, then a pre-addressed shipping label will be provided to the User to return the Product. In the event the User directly pays the shipping costs, these will be reimbursed within a maximum of 14 days.
The Product must be returned with a copy of a proof of purchase and the return identification number given by the support services.
If the Product has a defect covered by this Warranty, the Provider will repair or replace the Product, and return the repaired Product or replacement to the User without additional costs. Replacements may be a new, refurbished or remanufactured product. Any repaired or replaced product will be covered by this Warranty for the remainder of the original Warranty Period increased by 6 months and any downtime period exceeding 7 days shall be added to the remaining time of the Warranty Period.
If the Provider is not able to repair or replace the Product within one (1) month, it shall provide a refund of the price paid for the Product. If the Product is no more under the Warranty Period or if the defect is not covered by this Warranty, then the support services shall send to the User a quotation for the repair of the Product and its reshipping.
Article 6 Restrictions To the extent permitted by applicable law, the
following defects or problems are not covered by this Warranty:
– any defect or damage caused by normal wear and tear of the Product; – any
defect or damage caused by misuse of the Product; – any defect or damage
caused voluntarily to the Product; – any modification or alteration of the
Product; – any defect or damage caused by accident (such as a fall, contact
with water and other liquids, exposure to heat or abnormal conditions, etc.);
– any use of the Product in combination with unsuitable third-parties’
products or softwares; – any defect or damage caused by a non-compliance with
electrical specifications of the Product; – any defect or damage caused by a
non-compliance with product documentation; – any non-compliance with the
safety rules listed in article 7 hereinafter; – any improper or unauthorized
repair of the Product; – any normal decrease over time in the performance of
the batteries, unless such decrease is due to a defect of the batteries; – any
removal or damage caused to tampered labels or any removal of any component of
the Product.
Article 7 Safety rules Due to its nature, this Product is not intended to be
used (and must not be used) by Users:
– suffering from cardiac problems; -with pacemakers, cardioverter
defibrillators, and similar medical devices. – subject to epilepsy or seizures
of any nature
If User feels uncomfortable while using the Product, it shall immediately
cease to use it and contact the support services.
Article 8 Liability To the extent permitted by applicable law, the Provider
does not assume any liability for any special, indirect, incidental, punitive
or consequential damages of any kind whatsoever arising from or in connection
with the Product or this Warranty
21
including, but not limited to, loss of profits or revenues, loss of data, loss
of business opportunities, loss of contract, loss of goodwill.
Article 9 Legal Warranty If the User is considered as a “consumer” pursuant
to the introductory article of French Consumer Code, then User shall also
benefit from the legal warranty which applies in the event of a lack of
conformity of goods within the meaning of the Chapter VII of the French
Consumer Code, as well as for hidden defects pursuant to Articles 1641 to 1649
of the French Civil Code.
Pursuant to French Consumer Code, the Provider shall be liable for any lack of
conformity existing at the time of delivery of the Product which appears
within a period of two (2) years from the delivery. The Provider is also
liable during the same period, of defects of conformity resulting from the
packaging, the assembly instructions, or the installation when the latter was
put at its charge by the contract or was carried out under its responsibility,
or when the incorrect installation, carried out by the User as provided for in
the contract, is due to deficiencies or errors in the installation
instructions provided by the Provider.
The Product is considered as is in conformity if it meets the following
criteria: – the Product is in conformity with the contract (art. L217-4 of
French Consumer Code), and notably:
1. it complies with the description, the type, the quantity and the quality,
notably with respect to functionality, compatibility, interoperability, or any
other features provided for in the contract; 2. it is fit for any special
purpose intended by the consumer, which was known by the seller at the latest
at the time of the conclusion of the contract and which it has accepted; 3. it
is delivered with all the accessories and installation instructions to be
provided in accordance with the contract; 4. it is updated in accordance with
the contract
– the Product is in conformity with the following criteria (art. L217-5 of
French Consumer Code):
1. it is fit for the purpose normally expected of goods of the same type,
taking into account, where appropriate, any provisions of European Union law
and national law as well as any technical standards or, in the absence of such
technical standards, specific codes of conduct applicable to the sector
concerned; 2. where applicable, it has the qualities that the seller has
presented to the consumer in the form of a sample or model, before the
conclusion of the contract; 3. where applicable, the digital elements it
contains are provided in the most recent version available at the time the
contract is concluded, unless the parties agree otherwise; 4. where
applicable, it is delivered with all the accessories, including packaging, and
installation instructions that the consumer can legitimately expect; 5. where
applicable, it is supplied with the updates that the consumer may legitimately
expect, in accordance with the provisions of Article L. 217-19 of French
Consumer Code; 6. it corresponds to the quantity, quality and other
characteristics, including durability, functionality, compatibility and
safety, that the consumer can legitimately expect for goods of the same type,
taking into account the nature of the good as well as public statements made
by the seller, by any person upstream in the chain of transactions, or by a
person acting on their behalf, including in advertising or on the label.
If the Product has a defect covered by this Legal Warranty, the Provider will
repair or replace the Product, at User’s choice, and return the repaired
Product or replacement to the User without additional costs. Replacements may
be a new, refurbished or remanufactured product. Returns must be made pursuant
to the conditions of article 5 hereinabove.
In this event, any downtime period shall suspend the warranty which was still
running until the delivery of the repaired Product. This period shall start
from the date of the User’s request for intervention or from the
22
date on which the repaired or replaced Product is made available, if this
starting point is more favorable. The warranty period shall also be suspended
if the User and the Provider enter into negotiations for an amicable
settlement (Article L. 217-28 of the French Consumer Code). Any repaired
Product will be covered by the Legal Warranty for the remainder of the
original Legal Warranty period increased by 6 months. Any replaced Product
will be covered by a new Legal Warranty of 2 years starting from the
replacement date.
If the Provider is not able to repair or replace the Product within one (1)
month, it shall provide a refund of the price paid for the Product.
The Provider is also bound by a warranty for the hidden defects of the
Product, which make the Product unfit for its intended use, or which affect
this use to such an extent that the User would not have acquired it, or at a
lesser price, had he/she been aware of such defects (Article 1641 of the
French Civil Code).
Any action resulting from hidden defects shall be brought by the User within
two (2) years as of the date of discovery of the defect (Article 1648 of the
French Civil Code).
Applicable articles of French Consumer Code and French Civil Code are
reproduced hereinafter:
Article L217-16 of French Consumer Code Dans les cas prévus à l’article L.
217-14, le consommateur informe le vendeur de sa décision de résilier le
contrat. Il restitue les biens au vendeur aux frais de ce dernier. Le vendeur
remboursera au consommateur le prix payé et restitue tout autre avantage reçu
au titre du contrat.
Si le défaut de conformité ne porte que sur certains biens délivrés en vertu
du contrat de vente, le consommateur a le droit à la résolution du contrat
pour l’ensemble des biens, même ceux non couverts par le présent chapitre, si
l’on ne peut raisonnablement attendre de lui qu’il accepte de garder les seuls
biens conformes.
Pour les contrats mentionnés au II de l’article L. 217-1, prévoyant la vente
de biens et, à titre accessoire, la fourniture de services non couverts par le
présent chapitre, le consommateur a droit à la résolution de l’ensemble du
contrat. En outre, dans le cas d’une offre groupée au sens de l’article L.
224-42-2, le consommateur a le droit à la résolution de l’ensemble des
contrats y afférents.
Les obligations respectives des parties au contrat, mentionnées à l’article L.
224-25-22 et relatives aux conséquences de la résolution pour les contenus
numériques et les services numériques, sont applicables à la résolution du
contrat de vente d’un bien comportant des éléments numériques.
Article L217-4 of French Consumer Code Le bien est conforme au contrat s’il
répond notamment, le cas échéant, aux critères suivants :
1° Il correspond à la description, au type, à la quantité et à la qualité,
notamment en ce qui concerne la fonctionnalité, la compatibilité,
l’interopérabilité, ou toute autre caractéristique prévues au contrat ;
2° Il est propre à tout usage spécial recherché par le consommateur, porté à
la connaissance du vendeur au plus tard au moment de la conclusion du contrat
et que ce dernier a accepté ;
3° Il est délivré avec tous les accessoires et les instructions
d’installation, devant être fournis conformément au contrat ;
4° Il est mis à jour conformément au contrat.
Article L217-6 of French Consumer Code Lorsqu’à l’occasion du contrat, un
traitement de données à caractère personnel est opéré par le professionnel, un
manquement de sa part aux obligations lui incombant au titre du règlement (UE)
2016/679 du 27 avril 2016
et de la loi n° 78-17 du 6 janvier 1978 relative à l’informatique, aux
fichiers et aux libertés, dès lors que ce manquement entraîne le non-respect
d’un ou de plusieurs critères de conformité énoncés à la présente section, est
assimilé à un défaut de
23
conformité, sans préjudice des autres recours prévus par ces textes.
Article L217-12 of French Consumer Code Le vendeur peut ne pas procéder selon
le choix opéré par le consommateur si la mise en conformité sollicitée est
impossible ou entraîne des coûts disproportionnés au regard notamment :
1° De la valeur qu’aurait le bien en l’absence de défaut de conformité ;
2° De l’importance du défaut de conformité ; et
3° De la possibilité éventuelle d’opter pour l’autre choix sans inconvénient
majeur pour le consommateur.
Le vendeur peut refuser la mise en conformité du bien si celle-ci est
impossible ou entraîne des coûts disproportionnés notamment au regard des 1°
et 2°.
Lorsque ces conditions ne sont pas respectées, le consommateur peut, après
mise en demeure, poursuivre l’exécution forcée en nature de la solution
initialement sollicitée, conformément aux articles 1221 et suivants du code
civil.
Tout refus par le vendeur de procéder selon le choix du consommateur ou de
mettre le bien en conformité, est motivé par écrit ou sur support durable.
Article 1641 of French Civil Code Le vendeur est tenu de la garantie à raison
des défauts cachés de la chose vendue qui la rendent impropre à l’usage auquel
on la destine, ou qui diminuent tellement cet usage que l’acheteur ne l’aurait
pas acquise, ou n’en aurait donné qu’un moindre prix, s’il les avait connus.
Article 1648 of French Civil Code L’action résultant des vices rédhibitoires
doit être intentée par l’acquéreur dans un délai de deux ans à compter de la
découverte du vice.
Dans le cas prévu par l’article 1642-1, l’action doit être introduite, à peine
de forclusion, dans l’année qui suit la date à laquelle le vendeur peut être
déchargé des vices ou des défauts de conformité apparents.
The consumer has a period of two years from the date of delivery of the goods
to enforce the legal warranty of conformity if a lack of conformity appears.
During this period, the consumer is only required to establish the existence
of the lack of conformity and not the date of its appearance.
Where the contract for the sale of the goods provides for the supply of
digital content or a digital service on a continuous basis for a period of
more than two years, the legal warranty shall apply to that digital content or
digital service throughout the period of supply provided. During this period,
the consumer is only required to establish the existence of the lack of
conformity of the digital content or service and not the date of its
appearance.
The legal warranty of conformity entails an obligation on the part of the
seller, where applicable, to provide any updates necessary to maintain the
conformity of the goods. The legal warranty of conformity gives the consumer
the right to have the goods repaired or replaced within thirty days of his
request, free of charge and without any major inconvenience to him.
If the goods are repaired under the legal guarantee of conformity, the
consumer benefits from a six-month extension of the initial warranty.
If the consumer asks for the good to be repaired, but the seller imposes a
replacement, the legal guarantee of conformity is renewed for a period of two
years from the date of the replacement of the good.
The legal warranty of conformity gives the consumer the right to have the
goods repaired or replaced within thirty days of his request, free of charge
and without any major inconvenience to him.
If the goods are repaired under the legal guarantee of conformity, the
consumer benefits from a six-month extension of the initial warranty. If the
consumer asks for the good to be repaired, but the seller imposes a
replacement, the legal guarantee of conformity is renewed for a period of two
years from the date of the replacement of the good.
24
The consumer may obtain a reduction in the purchase price by keeping the goods
or terminate the contract by obtaining a full refund in exchange for the
return of the goods, if:
1° The seller refuses to repair or replace the goods; 2° The goods are
repaired or replaced after a period of thirty days; 3° The repair or
replacement of the goods causes major inconvenience to the consumer, in
particular where the consumer definitively bears the cost of taking back or
removing the non-conforming goods, or if he bears the cost of installing the
repaired or replacement goods; 4° The non-conformity of the goods persists
despite the seller’s unsuccessful attempt to bring them into conformity.
The consumer shall also be entitled to a reduction in the price of the goods
or to rescission of the contract where the lack of conformity is so serious as
to justify immediate reduction in the price or rescission of the contract. The
consumer is then not obliged to request repair or replacement of the goods
beforehand.
The consumer is not entitled to rescind the sale if the lack of conformity is
minor.
Any downtime period for the purpose of repair or replacement shall suspend the
warranty which was due until delivery of the repaired goods.
The rights mentioned above result from the application of Articles L. 217-1 to
L. 217-32 of the Consumer Code.
A seller who obstructs the implementation of the legal warranty of conformity
in bad faith is liable to a civil fine of up to 300,000 euros, which may be
increased to 10% of its average annual turnover (Article L. 241-5 of the
Consumer Code).
The consumer also benefits from the legal warranty for hidden defects under
Articles 1641 to 1649 of the Civil Code, for a period of two years from the
discovery of the defect. This warranty entitles the consumer to a price
reduction if the goods are kept or to a full refund in return for the return
of the goods.
SKINETICTM LEGAL MENTIONS
ACTRONIKA creates and sells products embedding haptic contents. ACTRONIKA is a
French simplified joint stock company (“société par actions simplifiée”) with
a capital of 20.947 whose head office is located at 157 , Boulevard Macdonald
– 75019 Paris, registered at the Trade and Companies Register under the number
803 040 138 R.C.S PARIS, represented by :
– Mr. Gilles Meyer – Email : gilles.meyer@actronika.com – Phone number :
+33.9.66.98.77.32
Compliance: The Product complies with the following standards: CE and FCC
Batteries, electronic and electrical equipment should not be disposed of with
household waste. Wherever possible, they should be segregated and brought to
an appropriate collection point to enable recycling and avoid potential
impacts on the environment and human health.
Manufacturer:
ACTRONIKA 157 , Boulevard Macdonald – 75019 Paris 803 040 138 R.C.S PARIS
European Union Importer:
ACTRONIKA 157 , Boulevard Macdonald – 75019 Paris 803 040 138 R.C.S PARIS
25
Additional Resources
Unitouch Studio User Manual Skinetic SDK Plugin for Unreal Manual Skinetic SDK
Plugin for Unity Manual
26
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>