XCINEX VX0001 Ultimate Streaming Media Player User Manual

XCINEX VX0001 Ultimate Streaming Media Player

Product Information

Specifications:

• Privacy lens cover for enhanced security
• TV mounting lip and hinge for easy installation
• Power adapter and HDMI cable included
• Connections: HDMI, Ethernet, USB 3.0, Microphone array

Product Usage Instructions

• Mounting Instructions:
  For optimal performance, mount the VENUEx player centred on top of your television or display using the adjustable hinge for a snug fit. Connect the HDMI cable and power adapter.

• Calibration:
  Power on the VENUEx player and follow the setup tutorial to calibrate it for an uninterrupted premium experience. Calibration is required only once.

• Powering Your VENUEx:
  Do not over-voltage or use third-party power adapters to prevent damage or fire risk. Ensure correct power cord connection and inspect for any damages. Unplug the player when not in use for an extended period.

• Cleaning Instructions:
  Before cleaning, unplug the player. Use a lightly damp cloth to clean; avoid solvents or chemicals. Use authorized components for replacements to avoid damage and warranty void.

• Troubleshooting:
  If facing issues, refer to the following solutions:

  • No Power: Check the power cord connection and press power on the remote.
  • No Picture: Ensure HDMI cord connection and TV/display functionality.
  • No Sound: Adjust volume, and check speaker connections.
  • Player not responding: Re-sync the remote, aim at the sensor, reduce distance, replace batteries, or restart the system.
  • TV screen black: Check power, press the power button, and ensure the correct HDMI input.
  • Incorrect viewer count: Clean the optic, and ensure proper mounting, and internet connection.

Frequently Asked Questions (FAQ):

• Q: How do I clean the VENUEx player?
  A: Unplug the player and use a lightly damp cloth to gently clean it. Avoid solvents or chemicals.

• Q: What should I do if the player does not respond to the remote?
  A: Re-sync the remote, aim directly at the sensor, reduce distance, replace batteries, or restart the system.

Overview

• A- Privacy lens cover
• B- TVmounting lip
• C- TVmounting hinge
• D- Power
• E- HDMI
• F- Ethernet
• G- USB3.0
• H- Microphone array

Remote Control

1. Microphone
2. Indicator Light
3. Google Assistant
4. Power On / Off
5. Mouse
6. Bookmark
7. Settings
8. Navigate to Left
9. Navigate to Up
10. Navigate to Right
11. Navigate to Down
12. Live TV
13. Return
14. Shortcut Key to Home Page
15. Volume Up
16. PAGE+
17. Volume Down
18. PAGE –
19. Quick one-clik access to VENUE
20. Quick one-click access to YouTube
21. Quick one-clik access to Disney+
22. Quick one-click access to Prime Video
23. Mute
24. OK/Confirm/Enter button

Power Adapter, and HDMI Cable Included.

Please read the user manual carefully and keep it in a safe place for reference.

Moisture Warning
To prevent fire, electric shock and damage to the product, do not let the VENUEx streaming player come into contact with, moisture or liquid. To ensure proper ventilation, mount the VENUEx player as recommended; centred on top of the television or display.

Mounting Instructions

• For optimal performance, you will need to mount the VENUEx player centred on top of your television or display.
• Use the adjustable hinge to ensure a snug fit. Connect the HDMI cable and the power adapter.
• Once the VENUEx player is powered on, follow the prompts of the setup tutorial to calibrate your VENUEx player. A one-time calibration is required for an uninterrupted premium experience.

Powering Your VENUEx

• Do not over-voltage or use a third-party power adapter.
• Doing so can cause damage to the player and even fire.
• Connect the power cord correctly and make sure the cord is undamaged and doesn’t have any exposed wires. If you’re not going to be using the player for a long period, unplug it from power to avoid the risk of damage to the player or a fire.

Cleaning Instructions

Unplug the Venue player from the power outlet before cleaning. Use a lightly damp cloth or rag to gently clean the player. Do not use solvents or chemicals, which may cause damage to the player.

If any components need to be replaced, make sure to use only authorized components. Otherwise, you risk damaging the player, causing a fire and voiding your warranty.

Troubleshooting

Opening the player and trying to repair it yourself will void the warranty of your VENUEx player. If you’re having issues, try the basic solutions listed below:

Problem

|

Solution

---|---
No Power| -Check to see if the power cord is plugged in correctly.

-Press power on the device remote.

No Picture| -Check to see if the HDMI cord is plugged in correctly.

-Check if the TV/Display is working.

No Sound or Distorted Sound| -Adjust the volume on the player remote.

-Adjust the volume of TV/Display.

-Check to make sure speakers are connected correctly.

The player does not respond to remote functions| -Re-sync the BT remote by pressing and holding Enter and Volume Down together.

-Aim the remote directly at the sensor in front of the player.

-Reduce your distance from the player.

-Replace batteries in the player remote.

-System crash possible. Restart the system by unplugging the power.

The TV screen is black or blank with no images being displayed| -Check that the player is plugged into the power.

-Press the power button on the player remote.

-Check to make sure the TV/Display is turned on and working.

-Make sure the HDMI cable is connected to the TV and player.

-Make sure the TV/Display is switched to the correct HDMI input.

The player is incorrectly counting the number of viewers| -Check to make sure the optics on the player are clean.

-Ensure nothing is covering the optic on the player.

-Check to make sure the player has been mounted correctly.

-Ensure the player is connected to the internet

If the troubleshooting tips and solutions don’t solve the issue, please email techsupport@xcinex.com.

Limited Warranty

• Your VENUEx player comes with a 90-day limited warranty.
• For any reason, if your VENUEx player doesn’t work properly, XCINEX will replace the device at no cost to the member. Members can log in to the member portal and submit a support ticket online at www.venue.stream.

Refund Policy

• Customers who can provide a copy of their receipt have 30 days from the date of purchase to receive a full refund no questions asked. Refunds will be processed within 24 hours.
• Typical refund time is between 7-10 days. Please check with your financial institution to get an idea of when the refund will be posted to your account.

Quick Setup Guide

1. Unbox the VENUEx player and read through the user manual.| 2. Mount the VENUEx player centred on top of the TV or display device.
---|---
3. Connect the power and HDMI cables provided with the VENUEx player.| 4. Put the provided batteries into the VENUEx remote controller.
5. Make sure your TV/display device is turned on and switched to the correct HDMI input. We recommend using HDMI 1.| 6. Turn on your VENUEx player using the provided remote and follow the prompts to set up a network connection.

FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, under part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used by the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit diferent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

To assure continued compliance, any changes or modifications not expressly approved by the party. Responsible for compliance could void the user’s authority to operate this equipment. (Example-use only shielded interface cables when connecting to computer or peripheral devices).

This equipment complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.

FCC Radiation Exposure Statement The equipment complies with FCC Radiation exposure limits set forth for uncontrolled enviroment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body.

Contact Information

XCINEX Corporation

• https://www.xcinex.com.
• info@xcinex.com
• +1 415-779-4024

The terms HDMI, HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.

References

• XCINEX

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