perfectserve Telmediq App User Guide
- June 24, 2024
- perfectserve
Table of Contents
perfectserve Telmediq App
Product Information
Specifications
- Product: Telmediq Mobile Application
- Platform: Android
- User Authentication: Active Directory (AD) credentials
Product Usage Instructions
Downloading the Telmediq Mobile Application
- Open the Play Store and search for Telmediq.
- Download the application.
- Once installation is complete, select OPEN.
Scan the QR code to navigate directly to the application in the Play Store.
Login to the Telmediq Mobile Application
- Start by entering your Munson Healthcare email address as your username.
- When prompted for a password, do NOT enter your password. Instead, click on the Sign in with Azure AD button to authenticate with your hospital-issued credentials.
- Enable Biometric Sign-In. Users have the option to enable this feature or proceed without it.
- Create a PIN.
- Re-enter the PIN to confirm.
All personal information will remain confidential and secure, neither shared nor sold. View our privacy policy at www.telmediq.com.
Downloading the Telmediq Mobile Application
- Open the Play Store and search for Telmediq
- Download the application.
- Once installation is complete, select OPEN.
Scan the QR code to navigate directly to the application in the Play Store.
Login to the Telmediq Mobile Application
- Start by entering your Munson Healthcare email address as your username.
- When prompted for a password, do NOT enter your password. Instead, click on the “Sign in with Azure AD” button to authenticate with your hospital-issued credentials.
- Enable Biometric Sign-in
- Users have the option to enable this feature or proceed without it.
- Create a PIN.
- Re-enter the PIN to confirm.
FAQ
What if I forgot my password?
For password assistance, contact the Munson Help Desk at 231 935 6053. Telmediq cannot see or reset passwords controlled by your organization.
How often will I need to reset my password?
Your password is controlled by your organization. This means that your organization, not Telmediq, will notify you when it is time to reset your password.
Where can I find what app version I have?
While in the Telmediq mobile application, expand the left-side navigation menu, and scroll down. The mobile app version you are on will be indicated at the very bottom. Before seeking further assistance from Support, users should ensure they update their mobile app via the App Store to the most recent version and verify if this resolves the issue they're encountering.
Can I get help while in the app?
Absolutely! Expand the left-side navigation menu and select how you want to contact Support. Email Support allows you to send an email to Support. Request Callback allows you to start a phone call to reach Support. Report a Problem allows you to send a log file to Support and report an issue you are experiencing.
Can I turn off biometrics after I enable it?
Yes. Select Settings in the left side navigation menu, and then PIN settings. Toggle Enable Biometrics off or on if it is not currently enabled.
How often will I need to enter my PIN to log in?
The default standard is every eight (8) hours. However, this could be different based on your organization's preference requirement. Note if biometrics is enabled, it will bypass the need for the user to enter their password or PIN manually each time.
All personal information will remain confidential and secure, neither shared nor sold. View our privacy policy at www.telmediq.com.
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>