perfectserve Telmediq Mobile Application User Manual

: June 22, 2024
: perfectserve

Table of Contents

Downloading the Telmediq Mobile Application
Login to the Telmediq Mobile Application
FAQ
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Clinical Collaboration
Mobile Application
User Authentication for Android – Active Directory (AD) credentials

Downloading the Telmediq Mobile Application

Open the Play Store and search for Telmediq
Download the application.
Once installation is complete, select OPEN.

perfectserve Telmediq Mobile Application - qr code https://play.google.com/store/apps/details?id=com.telmediq.smartpager

Scan the QR code to navigate directly to the application in the Play Store.

perfectserve Telmediq Mobile Application -

Start by entering your Munson Healthcare email address as your username.
When prompted for a password, do NOT enter your password. Instead click on the “Sign in with Azure AD” button to authenticate with your hospital-issued credentials.*
Enable Biometric Sign In
a. Users have the option to enable this feature or proceed without it.
Create a PIN.
Re-enter the PIN to confirm.
*The Imprivata app must be installed on your device to authenticate.
If you haven’t already downloaded the Imprivata app, please reference the Multi-Factor Authentication – O365 Access job aid.

All personal information will remain confidential and secure, neither shared nor sold. View our privacy policy at www.telmediq.com.

FAQ

What if I forgot my password?

How often will I need to reset my password?

Your password is controlled by your organization. This means that your organization, not Telmediq, will notify you when it is time to reset your password.

Where can I find what app version I have?

While in the Telmediq mobile application, expand the left side navigation menu, and scroll all the way down. The mobile app version you are on will be indicated at the very bottom. ● Before seeking further assistance from Support, users should ensure they update their mobile app via the App Store to the most recent version and verify if this resolves the issue they're encountering.

Can I get help while in the app?

Absolutely! Expand the left side navigation menu and select how you want to contact Support. ● “Email Support” allows you to send an email to Support ● “Request Callback” allows you to start a phone call to reach Support ● “Report a Problem” allows you to send a log file to Support and report an issue you are experiencing.

Can I turn off biometrics after I enable it?

Yes. Select “Settings” in the left side navigation menu, and then “PIN settings. Toggle “Enable Biometrics” off or on if it is not currently enabled.

How often will I need to enter my PIN to login?

The default standard is every eight (8) hours. However, this could be different based on your organization’s preference/requirement. **Note: if biometrics is enabled, it will bypass the need for the user to enter their password or PIN in manually each time.