DURABLE DURACARD ID 300 Card Printer Instruction Manual

: June 21, 2024
: DURABLE

Table of Contents

DURABLE DURACARD ID 300 Card Printer
Information
ABOUT YOUR NEW PRINTER
Getting Started
- INSTALLATION
Printing
Help
Appendix
Read User Manual Online (PDF format)
Download This Manual (PDF format)

DURABLE DURACARD ID 300 Card Printer

Information

COPYRIGHT INFORMATION

Users must observe the copyright regulations applicable in their country. This Information of use must not be photocopied, translated, reproduced, or transmitted, in whole or in part, for any reason and by any electronic or mechanical means whatsoever without the express written consent of DURACARD ID 300.
All the information contained in this document is subject to change without prior notice.
DURACARD ID 300 cannot be held liable for any errors that may be found in this information of use, or for any loss or damage arising accidentally or as a result of dissemination or use of this information of use.

RECYCLING END-OF-LIFE PRODUCTS

The manufacture of the equipment that you have purchased required the extraction and use of natural resources. This equipment may contain materials that are hazardous to health and the environment.

To prevent the dispersal of such materials into our environment and reduce pressure on our natural resources, we recommend that you use existing collection systems.
These systems will re-use or recycle most of the materials in your end-of-life equipment in an appropriate way.
The crossed-out dustbin symbol on your device is a reminder to use these systems.

If you need further information on collection, re-use or recycling systems, contact your local or regional waste management body.

ABOUT YOUR NEW PRINTER

Using your new DURACARD ID 300 printer, you will be able to create a wide variety of high-quality cards and personalized badges which can be printed in various thicknesses, colors and styles. This printer uses consumables and accessories that are available from your DURABLE reseller. For further details, visit our website durable.eu. This information of use has been developed for the DURACARD ID 300 machine.

GETTING STARTED

The purpose of this information of use is to support you, step by step, in discovering your printer and how it works. Take some time to read it in order to better understand your printer and its features, and to save time during installation and use.

CONTENTS

The bookmarks found in the left-hand menu of your screen can be used to navigate between the various sections in this information of use.

ICONS

The following icons are used in this information of use and on the printer to highlight important information:

Information providing further details or depth about certain points in the main text.
Indicates that failing to take the recommended action is liable to damage your printer.
This symbol links to the DURABLE Print Center, accessible from your computer, which you can use to administer and manage your printer and change its settings.

Read closely the Information of use

Getting Started

UNPACKING

Your printer is supplied with several accessories that we ask you to look at closely.

This list may vary depending on your location.
The printer is shipped in special packaging designed to prevent any damage in transit. If you notice any visible damage, do not hesitate to contact the carrier and immediately inform your DURABLE reseller, who will tell you the procedure to follow.
We have paid particular attention to the quality of the packaging for DURACARD ID 300 printer.
We ask that you keep this packaging somewhere clean and dry.

You will be asked for the full original packaging (outer box, chocks, and protective bags) in the event that the printer is returned. If the printer is returned without its original packaging and components are damaged in transit, DURABLE will no longer be responsible for the DURACARD ID 300. You will be charged for new packaging for shipping the printer back to you.

Accessories supplied with your printer:

Power supply unit – CWT type KPL-065M-VI or FSP060-RAAK3
Mains power cable
USB cable
Quickstart
A consumables kit made up of a color ribbon and PVC cards

If any of these components is missing, please contact the DURABLE Hotline. Only use the power supply unit provided with your DURACARD ID 300 printer (CWT type KPL-065M-VI or FSP060-RAAK3). Only use the USB cable supplied with your DURACARD ID 300 printer.

DESCRIPTION OF THE PRINTER AND ITS FUNCTIONS

A – Card feeder
B – Output hopper
C – Control panel
D – USB port
E – Power cable socket
F – Kensington lock
G – Thermal print head
H – Serial number label

The machine should always be disconnected from the power supply (unplugged) before any work is carried out on it.

INSTALLATION

The DURACARD ID 300 printer must be placed in a dry location, protected from dust and drafts but well-ventilated. Take care to keep your printer on a flat, sturdy surface able to bear its weight

CONNECTING THE PRINTER

Connection to the power supply

Warning: The printer must be connected to a properly protected and earthed electrical installation.

Connect the power cable to the power supply unit, then plug the power cable connector into the printer.
Next, plug the end of the power cable into an earthed power socket.
The printer is powered on: the control panel lights up showing the printer is working properly. If the control panel does not light up, then either the installation has not been carried out correctly or the printer is not working properly. Check the installation

Before attempting any maintenance, always ensure that the power cable is unplugged. For your personal safety, ensure that the cable and power supply unit remain easy to access, especially in the event of an emergency.

Note: To save energy, the printer will automatically switch itself to standby mode after 10 minutes of inactivity. The standby times can be configured in the DURABLE Print Center. In standby mode sending a print request restarts the printer, and briefly pressing the control button (for 1 second) takes the printer out of hibernation mode.

Connecting the USB cable

Under no circumstances should you connect the USB data cable before the installation of the driver is complete.

Refer to the section on driver installation for further details, and follow the instructions carefully.

RIBBONS

DURABLE original ribbons optimize your printer’s operation and avoid causing damage to it. Ribbons from other suppliers are not compatible with your printer.
Their use is liable to damage your printer and voids the manufacturer’s guarantee for the printer.

Fitting the ribbon

Open the cover.
Insert the ribbon as shown.
Close the cover and press until a click is heard.

Note

The printer automatically recognizes the ribbon inserted.

CARDS

Note

For optimum quality, the cards used must be ISO 7810 ID-1 (CR80) certified.
Only use the card types recommended for DURACARD ID 300.
Avoid touching the printable surface of the cards in order to preserve print quality.
Do not use cards that have been damaged, folded, embossed or dropped on the floor.
Keep your cards protected from dust.

Loading the cards

Open the card feeder.
Insert the cards, 25 cards maximum (0.76 mm thick) or 40 cards maximum (0.5 mm thick). Hold and insert the cards as illustrated in the diagram.
Close the feeder.

DURACARD ID300 is designed to print solely on PVC plastic cards in CR80 format. This is the same format as a credit card and the dimensions are: 85.6 x 54 mm. Under no circumstances should you attempt to print on paper or any other material.

Removing printed cards

Once the print cycle is complete, the cards are issued into the output hopper below the card feeder. This output hopper is designed to collect the printed cards.
The printer is equipped with an output hopper with a maximum capacity of 25 cards that are 0.76 mm thick and 40 cards that are 0.50 mm thick.

Warning

Please don’t use the card twice with colour ribbon.
DURACARD ID 300 prints the bottom card from the output hopper. The printing will be done on the upward side.

Printing

INSTALLING THE DRIVER

To install the printer driver, search product 8910 on the Durable website and scroll down to the ‚DOWNLOADS‘ tab on the item page.
Select the correct driver for your operating system and start the download.
A program will guide you through the entire installation process.

Warning

Do not connect your USB cable to your computer until prompted to do so by the installation program.
For more information on the connection procedure, see the section on Connecting the Printer.

Note

Follow the installation procedure scrupulously. All versions of Windows™ require the user to have administrator rights to install the driver.
Installing the driver requires the installation of the DURABLE Print Center by default.
This will help you to configure your machine.

MANAGING THE PRINT SETTINGS IN WINDOWS™

Once the ribbon is installed, your DURACARD ID 300 printer will configure itself automatically.
A graphic application called DURABLE Print Center is available to help you change certain predefined settings, if needed.

To access this application:

From the Start button on the bottom left of your screen in the Windows™ task bar, select All programs, DURABLE Card Printer, DURABLE Printer Suite, DURABLE Print Center.
Select the desired printer.
Right-click on the printer name, then select Properties to access the configuration space, or double-click on the printer name.

Note: Pay attention to the settings defined under the driver Properties settings and do not hesitate to contact the DURABLE Hotline for any advice and assistance required before making any changes.

NOTIFICATION OF MESSAGES AND WARNINGS

Through visual notifications on the computer, the DURABLE Print Center provides information about the printer, and alerts you when your attention is required.
There are several types of message:

Messages and alerts associated with the ribbons, their compatibility with your printer, and the nature of your print requests.
Alerts about problems which have stopped the printer.

When the DURABLE Print Center is active, a small icon is displayed in the bar on the bottom right of your screen:

The color of the icon varies according to the status of the printer:

Green: Printer ready
Orange: Information message issued – printing stopped
Red: Warning message issued – printing stopped
Grey: Printer in hibernation mode, disconnected, or communication interrupted.

When a notification is issued, it is displayed in a window of the following type (see below):

Note Interrupting the DURABLE Print Center service is only recommended if there is a conflict with other applications installed on your computer. The DURABLE Print Center is the best way of monitoring your printer effectively from your workstation.

Interrupting the DURABLE Print Center service is only recommended if there is a conflict with other applications installed on your computer. The DURABLE Print Center is the best way of monitoring your printer effectively from your workstation.

Help

This section provides a number of suggestions for identifying problems that may arise when using your printer. If you do not manage to solve your problem, this section also explains how to contact DURABLE technical support.

WARNINGS AND DIAGNOSIS

Although the DURACARD ID 300 printer was designed to work independently, keeping user involvement to a minimum, it may nonetheless prove useful to gain some familiarity with the main warnings.

CONTROL PANEL WARNINGS

Cf. section 1: Description of the Printer and its Functions for further details about the control panel.

The control button and the card/ribbon warning lights are lit

Note: For optimum use of your printer, we advise you to use the recommended ribbons and cards.

The control button and the printer warning lights are lit

DIAGNOSIS HELP

In this section, you will find all the information you need to carry out a few simple checks that you may be asked to run when you contact technical support.

PRINTING A TECHNICAL TEST CARD

We recommend that you print a technical test card to ensure that your printer is working properly. This card shows various technical information concerning the machine (serial number, firmware, print head, etc.).

Printing a technical test card

Wait for any current print jobs to finish.
Check that there is a ribbon and card in the printer.
Press the control button for four seconds. All the warning lights go out.
Press and hold down the control button again.
The control button light comes on.
Release the control button once the light fl ashes.
The technical test card is printed.
The printed card is ejected into the output hopper.

Printing the technical test card can also be launched from the DURABLE Print Center. To do this, open the DURABLE Print Center, double-click on your printer or right-click on „Properties“ and go to „System details“ then „Testing cards.“

PRINTING A GRAPHIC TEST CARD

The graphic test card is used to check the print quality in color or monochrome, the absence of any offsets, and whether the ribbon is synchronized correctly. To print the graphic test card, check first of all that a ribbon and card are present in the printer. Go to the DURABLE Print Center, select System details, and click on the Testing cards tab. Then click on the Graphical test card button. The card is printed and the printed card is ejected into the output hopper.

Printing the graphic test card can only be launched from the DURABLE Print Center. To do this, open the DURABLE Print Center, double-click on your printer or right-click on „Properties“ and go to „System details“ then „Testing cards.“

IDENTIFYING INSTALLED SOFTWARE VERSIONS

You can directly identify the system versions installed (driver, setup, etc.):

From the DURABLE Print Center, double-click on the printer name to access its Properties.
Click on System details, then System details.

TROUBLESHOOTING

Do not attempt to use tools or other items to repair your printer in the event of problems. You risk causing irreparable damage.

PRINTING PROBLEMS

Printing won‘t launch

Check the driver
- Check that there is a driver for your printer in the system parameters.
- Check that the printer is selected as the default printer.
Check the printer‘s power supply
- Check that the power cable is correctly connected to the printer and to a working electrical socket.
- Check that the printer is on and that the control button is lit.
- Make sure you are using the power supply unit supplied with the printer.
Check the USB cable
- Check that the printer is connected to your computer via the USB cable.
Check the ribbon
- Check that the ribbon is fitted correctly and that the cover is closed.
Check the cards
- Check that there are cards in the card feeder.
- Check that no cards are jammed in the printer.
Print a test card
- See elsewhere in this section for the procedure to be followed.

Nothing is printed on the card

Check the ribbon
- Check that the ribbon is not finished or damaged. Replace it or re-install it if necessary.
The print head may be damaged
- Print a test card. If the text card does not print, contact the Duracard hotline 00800 88 99 10 10 or duracard.service@durable.de or visit the website durable.eu

Poor print quality

Small blemishes on the card

The card surface may be dirty.
Check that your cards are perfectly clean. Use new cards.

Horizontal white lines

The ribbon is not correctly fitted.
Check that there are no wrinkles on the ribbon surface.

Blurred image

The ribbon is not correctly fitted.
- Check that the ribbon is correctly positioned in the printer.
Poor ribbon synchronization.
- Open and close the printer cover to synchronize the ribbon.
Use of incompatible cards.
- Check that the cards used match the specifications.

We recommend that you obtain your cards from a DURABLE reseller.
Use of cards from a different brand is liable to adversely affect print quality and/or damage the print head.

Partial or incorrect printing

Check the print settings
- Check that no area of the card design to be printed is outside the print margins.
- Check the document orientation (portrait or landscape) in the DURABLE Print Center configuration.
Check the interface cable
- If irregular characters are printed, check that you are using the USB cable supplied with your printer.
- Check the connection between the computer and the printer.
- Try using another cable of the same type.
Check that the cards are clean
- Keep your cards protected from dust.
Check the ribbon
- Check that the ribbon is fitted correctly.
- Check that the ribbon spools freely.
Check the print head
- Should horizontal straight lines appear on printed cards, it is likely that the print head is dirty or damaged.
- Refer to the sections on printer servicing.
- If the problem persists, contact the Duracard hotline 00800 88 99 10 10 or duracard.service@durable.de or visit the website durable.eu

FREEING JAMMED CARDS

Control panel displays:

Do not turn your printer off, as this cancels pending print jobs in the printer’s memory.

Remove the card as follows:

Open the printer cover and remove the ribbon.
Press the control button to turn the card transport rollers. If the card is still stuck inside the printer, slide it manually towards the printer output. If there is more than one card, always push the top one first.
Replace the ribbon, then close the printer cover.

To prevent card jams:

Check that the thickness of the cards used matches the specifications set out in Appendix A „Technical Specifications“ in this information of use.
Check that the cards are flat. Keep them in a horizontal position.
Check that the cards are not stuck together. Shuffle the cards before loading them.

UPDATING THE FIRMWARE

In Windows™

Updating the firmware is a simple operation but one which, if not properly completed, can result in your printer breaking down.

Caution: The firmware update can be carried out from the DURABLE Print Center. To do this, go to your printer properties, then select Maintenance, then Firmware update.

If any problems arise while updating the firmware with DURABLE Print Center, updates can be downloaded from the website durable.eu:

To start go to the Durable website, select item 8910 and scroll down the item page to the ‘DOWNLOADS’ tab.
Select the preferred firmware and start the download.
Accept the download then save the file in a directory on your hard drive. The file is stored compressed as a zip file. You will need to extract it.
Then double-click on the file in the directory in order to run the firmware installation program.
When prompted by the program, follow the instructions in order to select the printer and start the operation. The firmware download is in progress.
After about thirty seconds, the firmware has transferred to the printer and the operation is complete.
If the printer is not showing a “READY“ status, this means that the update has not been carried out correctly or, possibly, that the printer is not working properly. Check the connection cables and run a new update.

The update is complete, and your equipment is ready for use.

Never interrupt the transfer between computer and printer during the download phase (powering off the printer or computer, unplugging a cable). This would result in a complete inability to restart the printer. Should such an incident occur, please contact the DURABLE Hotline.

For Mac

Updating the firmware is a simple operation but one which, if not properly completed, can result in your printer breaking down.

Updates can be downloaded from the website durable.eu:

To do this, call up the Durable website, search the product 8910 and scroll on the article page to the ‘DOWNLOADS’ tab.
Select the firmware and start the download.
Accept the download then save the file in a directory on your hard drive.
Then go to System Preferences, Print & Scan, DURABLE, Options & Supplies, Utility, and click on Open Printer Utility. The DURABLE Card Printer window will open. All you need to do is click on Upgrade. Select the folder where you extracted the downloaded file and open the firmware file (.firm).
When prompted by the program, follow the instructions in order to select the printer and start the operation. The firmware download is in progress.
After about thirty seconds, the firmware has transferred to the printer and the operation is complete.
If the printer is not showing a “READY“ status, this means that the update has not been carried out correctly or, possibly, that the printer is not working properly. Check the connection cables and run a new update.

The update is complete, and your equipment is ready for use.

Never interrupt the transfer between computer and printer during the download phase (powering off the printer or computer, unplugging a cable). This would result in a complete inability to restart the printer. Should such an incident occur, please contact the DURABLE Hotline.

UPDATING THE DRIVER

Updating the driver is a task that is required in order to fix malfunctions or gain the benefit of new options.

Updates can be downloaded from the websitedurable.eu:

To start go to the Durable website, search the product 8910 and scroll down the product page to the ‘DOWNLOADS’ tab.
Select the correct driver for your operating system and start the download.
Accept the download then save the file in a directory on your hard drive. If the file stored is compressed in zip format, then it will have to be extracted.
Windows™ users should double-click on the Setup_Durable_Printer_Suite.exe file that you have just downloaded in order to run the installation program. Mac users should double-click on the file DurableCardPrinter.pkg

Note: For more details about the procedure, please see the Installing the Driver section.

TECHNICAL SUPPORT

If you are having difficulties configuring and using your printer, read this information of use carefully.
For any unresolved technical problems and to help you with daily tasks, we provide a dedicated website: durable.eu or the DURABLE Hotline.

You may need to provide the following information:

Your printer model and serial number
The configuration and operating system that you are using
A description of the incident that occurred
A description of the steps that you took to resolve the problem

The DURABLE website also provides driver updates, FAQs*, educational videos and general information.

FAQs: Frequently Asked Questions
- DURABLE HOTLINE: 00800 88 99 10 10
- E-MAIL: duracard.service@durable.de

Appendix

SPECIFICATIONS

This section presents your printer’s specifications.

PRINT AREA	Edge-to-edge printing

PRINT SPEED

• YMCKO color

• Monochrome (K)

| 38 s per card (95 cards an hour) 11 s per card (240 cards an hour)
|
BADGE CUSTOMIZATION SOFTWARE| DURAPRINT®

PRINTING A TECHNICAL TEST CARD

Color sublimation and monochrome thermal transfer
Print resolution: 260 x 300 dpi
16 million colors
16 MB RAM

CARD MANAGEMENT AND SPECIFICATIONS

Feeder capacity: 25 cards (0.76 mm – 30 mil)/40 cards (0.5 mm – 20 mil)
Output hopper capacity: 25 cards (0.76 mm – 30 mil)/40 cards (0.5 mm – 20 mil)
Card thickness: 0.5 to 0.76 mm (20 to 30 mil), no adjustment gauge
Card type: PVC and composite PVC cards, PET, ABS1 and special clear overlaid cards1
Card format: ISO 7810 ID-1 (53,98×85,6 mm)

DURAPRINT.EU

1 In special conditions

RIBBONS

To maximize the quality and lifetime of the printed cards, the service life of your print head and the overall reliability of your printer, use the recommended ribbons.