SimpliSafe B07C38HT49 9 Piece Wireless Security System Owner’s Manual

SimpliSafe B07C38HT49 9 Piece Wireless Security System Owner’s Manual

Start here

Download the SimpliSafe® App to install your system

•   Scan with the camera or QR code reader on your mobile device.
• Create an account or sign in with one you’ve already made.
• We recommend installing your SimpliSafe® system using our mobile app. We’ll guide you through the installation step by step with helpful photos and videos so you can save the rest of this manual for later.
• After setup is complete, you can use the SimpliSafe® App to arm and disarm your system, view your camera feeds, check your system health and more.

Your app will guide you through the rest of the install process.

Not a smartphone user?
Use this guide to install instead.

Before you install your devices

Use a damp towel or alcohol wipe to clean the install surface. Once dry, use the included adhesives to secure each device.

Tip: If you have battery powered cameras, please begin charging them now.

Install your Base Station

The Base Station is the brains and primary siren of your system.
In an emergency, it sends us your alarm signals if you have a professionally monitored plan.

1. Place your Base Station in a central location in your home. A table or shelf works best.
2. Pull the battery tab, and plug the Base Station into a power outlet using the included power cord.

• Make sure your Base Station is NOT:
  • In a closet or cabinet
  • On the floor
  • Next to your fridge, cable box, router, modem, or TV
  • Around dense materials (such as granite, concrete or metal).
• When you plug in your Base Station for the first time, you will hear

“Welcome to SimpliSafe®.”

Install your Keypads

If you’re installing your system with the mobile app, it will walk you through making a PIN and installing your devices.
After you pair the Keypad, you can set it aside and continue with the SimpliSafe® App.

1. Follow the onscreen instructions for setting your PIN.
   Remember your PIN, as you will need it to disarm your system in the event of an alarm.

2. Choose a place for the Keypad on a wall by your main entrance. Use a damp towel or alcohol wipe to clean the install surface. Once dry, peel off the adhesive backing. Press firmly on the edges of the Keypad and hold for 30 seconds. If you make a mistake, see “How do I move a device?” on page 28
   Note: You can take the Keypad with you to name your devices as you install them.
   After you adhere the Keypad to the wall, just slide it up and off its bracket.
   Note: You can take the Keypad with you to name your devices as you install them.
   After you adhere the Keypad to the wall, just slide it up and off its bracket.

3. Your Keypad will display a list of available WiFi networks.

4. Scroll to the WiFi network you’d like to connect to and press the right side of the Keypad screen to select it.

5. Enter your WiFi network password. The Base Station will attempt to connect to the network and the Keypad will notify you of the result.

If unsuccessful, you will be asked to verify your password by re-entering it

• Press down on the sides of the screen to navigate the Keypad menus.
• Your system has 3 modes: Off, Home, and Away. Pressing Home or Away will arm your system and pressing Off will disarm it.
• Slide the Keypad up and off its bracket to bring it with you as you install the rest of your devices.
• You can “wake up” the Keypad by touching the body of the Keypad.

**How to add and name your devices with the Keypad.

**

When the Keypad prompts you, remove the battery tab on the device you want to install, then press its Test Button.

Note: If setting up with the SimpliSafe® App, ignore this message on the Keypad and keep installing devices with your mobile device.

Choose from the list of names on the Keypad, and then follow the instructions for installing the device on the following pages.

Note: If you have trouble installing a device, please ensure your system is updated. See page 9 for details.

To install each device, please view the instructions on the following pages.

Note: Many of our devices can be installed with adhesives.
To ensure they adhere properly, clean the install surface with a damp towel or alcohol wipe. Once dry, use the included adhesives to secure each device—making sure to press firmly for 30 seconds.

System Updates

fter you’ve finished setting up your devices, please select **“done.”

**

Now, check your Keypad for updates.

1. Press the Menu button on your Keypad and enter your PIN.
2. Press the right side of the Keypad screen to enter the System Settings page.
3. Scroll up to “Check for Updates” then press the right side of the screen to select it.
4. If there is an update available, you’ll see “Install Update” as an option. If you see this, press the right side of the Keypad screen again to begin installation.
5. Allow the system to install and reboot.

Not : While updating, the Base Station light will be amber and the Keypad screen will show the percentage of the update that has downloaded.

Install your Motion Sensors

Motion Sensors detect motion within 35 feet. They look straight ahead with a 90° field of view as well as downward at a 45° angle.
Mount it in a corner for maximum coverage of your room.

1. Motion Sensors detect motion within 35 feet. They look straight ahead with a 90° field of view as well as downward at a 45° angle.
   Mount it in a corner for maximum coverage of your room.

Pet Owners: Use the “Pet Mode” setting within the app.
By default, Motion Sensors are only active in Away Mode. In Home Mode, you can move freely about your home without setting off an alarm. These settings can be adjusted in the SimpliSafe® App.

Install your Glassbreak Sensors

Glassbreak Sensors are programmed to “listen” for the specific frequency of glass breaking.

1. Place the Glassbreak Sensor on a shelf or adhere to a wall less than 20 feet from the windows you’d like to protect.
2. If you’d like to test your Glassbreak Sensor, simply clap your hands when the device is in test mode.

Adjust the sensitivity of the Glassbreak Sensor using the switch on the back, below the batteries. Reduce the sensitivity if placing it in your kitchen as glasses knocking into each other could trigger a false alarm.
Curtains can dull the sound of glass breaking. If your windows are covered with heavy curtains, place your Glassbreak Sensor within 6 feet of your windows.
If you experience false alarms, consider moving the switch on the back of your Glassbreak Sensor from “high” sensitivity to “medium” or **“low.”

**

Install your Entry Sensors

Entry Sensors alert you when a door or window is opened.

1. Line up the magnet and sensor on the door or window so that the grooves align and the pieces are less than 2 inches apart when the door or window is closed.

2. Test the alignment before you adhere each piece. The blue light should flash once when the door or window opens and twice when it closes.

3. Use a damp towel or alcohol wipe to clean the mounting surface. Once dry, peel off the adhesive, and adhere the sensor to the door and the magnet to the doorframe, or the other way around. There is no “right side up.” Press and hold for 30 seconds. Then, give your device a name.

To decrease the risk of false alarms, do not place the Entry Sensor where a child may be able to reach it.
Note: For tighter spaces, slim magnets can replace your Entry Sensor’s original magnet. Contact us if you need one.

Install your Panic Buttons

Panic Buttons will trigger an alarm when you hold down the button for 2 full seconds.

1. Place your Panic Button on a wall where it’s easy to reach. Use a damp towel or alcohol wipe to clean the install surface.
   To decrease the risk of false alarms, do not place the Panic Button where children may be able to reach it.

2. Once dry, peel off the adhesive backing and adhere thePanic Button. Press and hold for 30 seconds. Then, give your device a name.
   Note: You can customize your Panic Button for police, medical, and fire dispatch in the SimpliSafe® App.

The red LED in the top right corner will flash when your panic signal has been sent.
When you’ve put your system in test mode, the Panic Button itself becomes its test button

Install your Extra Sirens

Your Base Station already has a 95dB Siren. In case of a break-in, an extra Siren can be used to scare intruders or alert your neighbors to an emergency.

1. Place your Siren on a wall within 100 feet of your Base Station. Use a damp towel or alcohol wipe to clean the install surface. Once dry, peel off the adhesive and adhere the Siren. Press and hold for 30 seconds. Then, give your device a name.
2. For permanent installation, push up on the Siren to remove it from its bracket. Then screw the bracket into the wall with the included screws.

• Install your Siren by the front door to scare away intruders.
• Your Siren is weatherized for installation in sheltered areas outdoors.
• Be cautious when testing your 105 dB Siren. Prolonged exposure can cause hearing damage.
• Use your SimpliSafe® App or Keypad menu to configure your Siren’s volume and settings.

Three pulse temporal pattern for evacuation (Smoke + CO alarms) only.

Install your Combined Smoke & Carbon Monoxide Detectors

With 2-in-1 hazard detection, get alerted the minute dangerous levels of smoke or CO threatens your home.

Note: Please read the Smoke/CO Detector owner’s manual carefully before installation and use.

1. Remove mounting bracket from the detector by rotating it counterclockwise.

2. Install the bracket on the wall or ceiling using the included screws and wall anchors.

3. Install the bracket on the wall or ceiling using the included screws and wall anchors.

Place one Smoke/CO Detector on each level of your home. For maximum protection, place additional Smoke/CO Detectors near your sleeping areas.
Do not install near your furnace, stove, fireplace, kitchen, garage, or bathroom with a shower.

This detector is for household use only. There are local laws that apply to Smoke/CO Detectors. Please refer to the information included in the detector box and consult with your local fire department regarding any requirements.

Install your Smoke Detectors

Smoke Detectors sound an alarm to alert you of smoke in your home. With a monitoring plan, we are notified and will dispatch the fire department immediately if you don’t answer our phone call.

Note: Please read the Smoke/CO Detector owner’s manual carefully before installation and use.

1. Remove mounting bracket from the detector by rotating it counterclockwise.

2. Install the bracket on the wall or ceiling using the included screws and wall anchors.

3. Push the Smoke Detector against the mounting bracket and rotate it clockwise until it snaps into place. A solid yellow light means it is not snapped in place.

Place Smoke Detectors near your sleeping areas. For maximum protection, place one on each level of your home
Do not install near your furnace, stove, fireplace, kitchen, garage, or bathroom with a shower.

This detector is for household use only. There are local laws that apply to Smoke Detectors. Please refer to the information included in the detector box and consult with your local fire department regarding any requirements.

Install your Water Sensors

Water Sensors are designed to detect leaks and floods.
You can place one in the drip pan of your water heater or washing machine, or near bathroom pipes to detect any leaks, overflows or broken plumbing.

1. Simply place your Water Sensor on the floor underneath any potential leaks.

Your Water Sensor does not need to be adhered, but if you choose to adhere it using the extra adhesive tabs, make sure not to cover up any of the 6 metal contact points on the bottom of the device.

Many homeowners insurance companies will give you an extra discount for having Water Sensors installed. Contact your insurance agent for details.

Install your Temperature Sensors

1. Adhere the Temperature Sensor on the wall near your home’s main thermostat or near any exposed plumbing that’s vulnerable to burst during a freeze.
2. Use a damp towel or alcohol wipe to clean the install surface. Once dry, peel off the adhesive and adhere the sensor. Press and hold for 30 seconds. Then, give your device a name.

Note: Avoid placing this sensor in rooms with frequent temperature changes.

• You can change the sensor’s temperature thresholds in the device settings in the SimpliSafe® App or Keypad menu.
• When placed in the boiler room, this sensor will only detect overheating. Place the Temperature Sensor in a different part of your house to detect freeze failures

Many homeowners insurance companies will give you an extra discount for having Temperature Sensors installed. Contact your insurance agent for details.

Adding your Security Cameras

If your camera has a battery, it will need to be fully charged before installation. Use the supplied USB cable to charge the battery. It may take up to 6 hours to fully charge.
Note: We recommend that you charge the battery even if you plan on using a different power source.

Flashing White charging

Solid White fully charged

1. To set up your camera, follow the instructions in the SimpliSafe® App

**Scan here for step-by-step camera installation videos

**

Activate Alarm Monitoring

In the event of an emergency, a professional monitoring agent will contact you and dispatch the authorities. This service is not available until you activate your monitoring plan.

1. Write your Base Station serial number here (located on the bottom of your Base Station) so you have it handy during activation.
2. Activate using the the SimpliSafe® App or at simplisafe.com/activate

Practice Mode

After you activate your subscription, your system will be in Practice Mode for 72 hours while you get used to using your alarm. The alarm will function normally, but you will not receive emergency dispatch. While in Practice Mode you can get to know your system by practicing arming and disarming it, as well as triggering an alarm without having to worry about emergency services being dispatched. After 72 hours, you will be notified that your dispatch service is live.

Some police and fire departments may require you to have alarm permits or licenses.
Please visit simplisafe.com/permits for more information about permitting.

How Monitoring Works

• The siren sounds when one of your sensors is triggered.

• Your Base Station sends your alarm signal to our monitoring center.

• A monitoring agent will contact you and others you designate.

• Unless you cancel the alarm, the agent will request emergency dispatch.

What happens when a sensor is triggered?

1. When your alarm is on and one of your sensors is triggered, the Keypad will start beeping and prompt you for your PIN. You have 30 seconds to turn the alarm off. This time is called the Entry Delay and can be customized in the SimpliSafe® App or Keypad menu.
2. If the alarm is not turned off within the 30 second Entry Delay, SimpliSafe® will sound a siren and send an alert signal to our monitoring center. (You must activate a Professional Monitoring plan in your online account for this service to function.)
3. Upon receiving the signal, a monitoring agent will attempt to contact you and you will receive a text message (unless you have opted out of alarm texts).
4. If it was a false alarm and the alarm is cancelled, no authorities will be dispatched.
5. If it is a true emergency or if the agent is unable to reach you, they will immediately request emergency dispatch to your location.
6. Following an alarm, your system will automatically re-arm. Please note, however, that the sensor that triggered your alarm will not reset until you disarm and re-arm your system.

Congratulations!

Setup is complete, and you can now start using your SimpliSafe® system. Feel free to read on for more information about your system.

Using your System  Put your system into Away Mode

Use this mode when you are leaving. All of your sensors, including Motion Sensors, will be active.

• Press “away” on your app, Key Fob, or Keypad.
• You have 60 seconds to exit before the alarm is active. To cancel during the exit delay, simply press “off”.

Put your system into Home Mode

Use this mode when you are staying home. By default, all of your sensors will be
active except for Motion Sensors. Cameras will have their privacy shutters closed.

• Press “home” on your app, Key Fob, or Keypad.

Turn your system Off

Use the same method to turn off your alarm, whether it’s in Home or Away Mode.

• Press “off” on your app or Key Fob, or press “off” on your Keypad followed by your 4 digit PIN

If a sensor is triggered

If a sensor is triggered, there will be a 30 second Entry Delay before the alarm siren sounds and our monitoring center is notified.

Putting your system into Test Mode

We recommend you test your system annually and after making any changes.

• In “menu” select “Test Mode”
• Follow the instructions below and on the Keypad to test your devices. The Base Station will announce the sensor type to confirm that it has received the signal.
• Press the left arrow to exit Test Mode.
• If you have a professional monitoring plan, you will receive a phone call confirming the test.

Motion Sensors: Press the Test Button on the top of the Motion Sensor. For an accurate test, leave the room for the sensor you are testing then wait 15 seconds.
Re-enter the room and the Base Station will say “Motion Sensor.”

Glassbreak Sensors: Press Test Button on the top of the sensor then clap your hands loudly near your windows. In Test Mode, the Glassbreak Sensor will be activated by all loud sounds. When the system is armed, the sensor will only react to glass breaking.

Entry Sensors: Open and close protected doors and windows. The Base Station will announce that they have been detected.

Panic Buttons: Hold the Panic Button down for 2 seconds. The Base Station will announce that it has been detected.

Smoke and CO Detectors: Hold the Test Button on the front of the sensor for 4 seconds. The sensor will beep 3-4 times.

Extra Siren, Water and Temperature Sensors: Press and release the Test Button on the top of each sensor. The Base Station will announce that it has been detected.

Keypad Warnings

SimpliSafe® will warn you of potential problems with a flashing red light on the Base Station and/or a displayed on the Keypad. Access these messages by pressing the right arrow on your Keypad screen. Here are some common warnings:

Entry Sensor Open| SimpliSafe® is warning you that you may have left a door or window open. If they are already closed, make sure each Entry Sensor and its magnet are less than 2 inches apart.
---|---
Low Battery| Slide the sensor up and off of the wall (the bracket will remain adhered to the wall) and replace the batteries.
Keypad Out of Range| If you see this message frequently, your Keypad and Base Station may be too far apart for reliable wireless communication. Try moving them closer together.
Sensor Error| A wireless sensor is not responding. Move the sensor and Base Station closer together or replace the sensor’s battery. If the sensor displayed on your Keypad is not one of your sensors or it is not installed, remove that sensor from your system (page 29).
Power Outage| Your Base Station will function as usual for up to 24 hours on its rechargeable backup battery. If your home has not lost power, make sure the wall plug is securely inserted into your power outlet and the Base Station.
No Link to Dispatcher| SimpliSafe® cannot communicate with the monitoring center, for one of the following reasons:

• Your monitoring service is not active. Please check your account in our app
• Your WiFi is not set up or has encountered a problem. Check WiFi settings in your app.
• Your Base Station is positioned in a way that prevents a strong connection. Try to position your Base Station in an open area near the center of your home, such as a bookshelf or counter, rather than in a utility area or near other electronics.

Compliance Warning| This message will appear when you attempt to change a system setting that impacts compliance with UL 985 or UL 1023. Read the message to understand the new system behavior during normal, alarm, and trouble conditions. If you wish to accept the changes, press “Set” on the right side of the screen.

Base Station LED Status Light Colors

The lights listed below are the only colors that the Base Station will display.
If you are seeing a color that is not listed try changing the lighting in the room, as this can affect the look of the colored lights.

Examples include radio interference.
Continuous Red Pulse| Recent Alarm. Pulses for 1-2 minutes before turning solid red.
Solid Red| Recent Alarm. Remains solid until the alarm notification is dismissed on the Keypad, or the system is disarmed and re-armed.
White| Accessing menu via Keypad, Test mode.
Double White Blink| Confirmation. For example, when a Keypad setting is changed.
White “Circling Light”| Setup and Naming Mode or Base Station is searching for nearby WiFi networks.
Always On Single, White LED| This setting can be toggled on or off in the Base Station Settings.
Flashing Yellow Ring| Indicates a system fault, such as a battery function warning for the Base Station or a low battery warning for one or more of your sensors.
Flashing Green (lasts 3-5 seconds)| Video Doorbell Pro is currently ringing

Common Questions

How do I move a device?

To move a device, push up on the front of the device in the direction of the test button—the back will stay on the wall and the white adhesive tape tab will be visible. Pull down (not out) slowly on the tab until the back is removed from the wall. When you are ready to re-adhere the device in a new location, use a fresh piece of adhesive tape (extras have been included). Use a damp towel or alcohol wipe to clean the install surface prior to adhering.

What if I have a door or window open when I turn on the alarm?

Your SimpliSafe® Base Station will announce that a door or window is open when you turn the alarm on. Open doors or windows will not be protected until they are closed. Once they are closed, the Base Station will start monitoring them.

What happens if I accidentally trigger an alarm? How do I avoid false

alarms?

Disarm your system from the app or enter your PIN on the Keypad or press “off” on the app or Key Fob to stop the siren. Depending on when you cancel the alarm, a monitoring agent may still call the numbers you provided to confirm the false alarm. After the agent has verified your identity (please have your Safeword handy), they will verify if you need emergency response or not. To avoid the most common causes of false alarms: • Do not place Motion Sensors near a heater or air conditioner, or facing an open window. If you have large pets, please refer to the instructions on page 10. • Make sure that a rattling window or door does not trigger an Entry Sensor. Each magnet should be as close as possible to the Entry Sensor. If you’re still having trouble with false alarms, please contact SimpliSafe® support.

Do I need an alarm permit?

Some police and fire departments may require you to have alarm permits or licenses. Please visit simplisafe.com/permits for more information about permitting.

Can I get a discount on my homeowners or renters insurance?

Many insurance carriers will provide you with a discount for having a monitored home security system like SimpliSafe®. To be eligible for this discount, you must be subscribed to one of our Professional Monitoring plans. Contact your insurance carrier for details. For more information, visit simplisafe.com/insurance-discount

How can I test my professional monitoring service?

Once Practice Mode has ended, select “Test Mode” in your Keypad menu and follow the prompts. This will cause your Base Station to send a test signal to our monitoring center. A monitoring agent will contact you to let you know the test signal was successfully received

Will SimpliSafe System Updates ® work in the event of a power outage?

Yes. Most of our sensors are battery powered and the Base Station has a built- in rechargeable backup battery that provides power for up to 24 hours during a power outage.

How do I add components?

If you need additional components, purchase more online at simplisafe.com /alarm-sensors. Once you’ve received your devices, install using the SimpliSafe® App. Alternatively, open the Menu on your Keypad and select “Devices,” then “Add device” and follow theinstructions.

How do I remove components?

• In the SimpliSafe® App: Open Device Settings, find the device you’d like to remove in the list and select “Remove Device” • Alternatively, open the menu on your Keypad and select “Devices” • Find the device you’d like to remove in the list and select it using the right arrow • Scroll to the bottom of the list and select the option “remove” with the right arrow • Press “off” to exit the menu Note: Before removing any components, please ensure your system is in “off” mode

Note: Before removing any components, please ensure your system is in “off”

mode

Yes, but we don’t recommend it. Without Professional Monitoring, only the alarm siren will sound and no authorities will be called. It’s easy to enroll in a SimpliSafe® Professional Monitoring plan. There are no long-term contracts and you can call to cancel at any time.

How do I change the batteries?

Voice prompts will warn you when your batteries are low (battery life is approximately 1 year for a Keypad and up to 5 years for all other sensors). To change batteries, remove the component from the wall as described above. Replace the batteries behind the back panel and slide the component back into place. The Base Station backup battery is rechargeable and does not normally need to be replaced.

What happens if my Key Fob is lost or stolen?

Your Key Fob will work for anyone who has it in their possession. If you lose your Key Fob, you should disable it by going into the menu and removing it from your list of devices (you can easily add it back later). If you are concerned about the security of your Key Fob, you can disable its ability to turn the alarm on and off in the device settings. You will still be able to use it as a portable Panic Button within your home.

System Updates

Your system will occasionally receive system updates to add features, functionality, and to enhance your experience with your SimpliSafe® system.
If your system is connected to WiFi and there is an update available, you will see a gear symbol on the left side of your Keypad’s screen. Press “off” to refresh your Keypad’s screen to determine if an update is available. To accept the update, follow the prompts and wait for your Base Station and Keypad to reboot. The update process may take between 10 and 20 minutes, during which your system will be offline. After the update is complete, you will have to select the gear icon on each additional Keypad you own to update them as well.

Product Safety Information

Use only approved batteries and the supplied UL approved power adapter with your SimpliSafe® Home Security System. Any tampering with the product or other unauthorized use will void your limited warranty. To prevent a fire hazard or electrical shock, do not expose the Base Station (SSBS3) or other components to water or operate the System while you are wet or standing in water. Be sure that electrical and telephone cords used are not frayed or placed in a location where they can pose a danger.

Caution: To ensure proper operation, this equipment must be installed according to the enclosed installation instructions. To verify that the equipment is operating properly and can successfully report an alarm, this equipment must be tested immediately after installation, and periodically thereafter, according to the enclosed test instructions (page 25).

Caution: Please verify periodically that components remain firmly adhered. A falling component could harm a passing person. Also, swallowing a small piece, such as a magnet or battery could be harmful. To decrease the risk of false alarms and children swallowing small pieces, do not install sensors where children may be able to reach them.

• Power Supply: Input: 100-240 VAC, 50/60Hz, 0.4A Max, Output: 6.5VDC, 1.6A DONGGUAN GANGQI ELECTRONIC CO LTD, GQ12-065160-AU

• Batteries: Base Station: Four (4) FB Tech 1.2V min 1300 mAh.

• (Note: NiMH batteries must be recycled or disposed of properly).

• Keypad: Four Duracell Alkaline AA 1.5V. Motion, Glassbreak Sensors: one 3V Lithium, size CR123A. Panic Button, Temperature, Water Sensors,

• Entry Sensors: one 3V Lithium, size CR2032.

• CAUTION: Risk of explosion if battery is replaced by an incorrect type.
  Dispose of used batteries according to the instructions.

• Operating Temp: CAUTION: Risk of explosion if battery is disposed of in a fire or incinerator.

• CAUTION: Risk of explosion or cell leakage if battery is stored in a very hot location, or a location with a very low air pressure.

• Base Station: Model SSBS3 Operating Temperature 32°F to 104°F, 90% Max. Humidity

• Keypad: Model SSKP3 Operating Temperature 32°F to 120°F, 90% Max. Humidity

• Key Fob: Model SSKF3 Operating Temperature 32°F to 120°F, 90% Max. Humidity

• Entry Sensor: Model SSES3 Operating Temperature 32°F to 120°F, 90% Max. Humidity

• Motion Sensor: Model SSMS3 Operating Temperature 32°F to 120°F, 90% Max. Humidity

• Panic Button: Model SSPB3 Operating Temperature 32°F to 120°F, 90% Max. Humidity

• Glassbreak Sensor: Model SSGB3 Operating Temperature 32°F to 120°F, 90% Max. Humidity

• Smoke Detector: Model SSSD3-0 Operating Temperature 32°F to 120°F, 90% Max. Humidity

• Carbon Monoxide Detector: Model SSCO3-0 Operating Temperature 32°F to 120°F, 90% Max. Humidity

• Water Sensor: Model SSWT3 Operating Temperature 32°F to 120°F, 90% Max. Humidity

• Temperature Sensor: Model SSFS3 Operating Temperature 32°F to 120°F, 90% Max. Humidity

• Extra Siren: Model SSWS3 Operating Temperature 32°F to 120°F, 90% Max. Humidity

• SimpliCam®: Model SSCM1 Operating Temperature 14°F to 104°F, 90% Max. Humidity

RED Compliance Statement

UKCA/CE RED DoC

Hereby, SimpliSafe declares that the radio equipment described in this manual is in compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address: simplisafe.com/regulatory-information

RF Exposure warning
This equipment must be installed and operated in accordance with provided instructions and the antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons.

Terms of Sale

US Customer Terms Last updated: March 2023 Please review these Terms of Sale carefully as these terms govern your purchase of the products in your order (the “System”) from SimpliSafe®, Inc. (“SimpliSafe”) and set out your rights and obligations with respect to your purchases, including important limitations and exclusions, such as those contained in our product warranties. These are the Terms of Sale under which we are willing to provide you with the System and require the use of binding arbitration to resolve disputes rather than jury trials or class actions (described in detail below). Please be certain you understand them.

The Complete Terms of Sale are available at simplisafe.com/terms- sale. They include provisions relating to U.S. and End User sales only, payment methods, prices, sales tax, gift cards and promotions, shipping, services including monitoring services, software license and use of the camera and installation of detectors, etc.

By purchasing the System and/or using the System, you agree that you have read these Terms of Sale, and the Complete Terms of Sale available online, and are legally bound by these collective Terms of Sale, including the disclaimers, limitations of liability and indemnity obligations below.

If this product is purchased directly online from SimpliSafe, either through our company store on an online retailer platform (such as the SimpliSafe® store on Amazon) or the SimpliSafe® website, any conflict between (i) the online Terms of Sale provided at the time of your online purchase (available at simplisafe.com/terms-sale)) and (ii) any written Terms of Sale provided with the print copy Set-up Guide, shall be governed by the online terms.

Limited Hardware Warranty

SimpliSafe warrants to you, the initial purchaser of the System from SimpliSafe® or an authorized retailer, that each of the new or refurbished SimpliSafe® branded products you purchase directly from SimpliSafe® or from an authorized retailer that make up your SimpliSafe® System (“Covered Products”) will be free from defects in materials and workmanship under normal use and service for one (1) year from the date that you purchase the Covered Products. This limited hardware warranty is non-transferrable. As a condition of this warranty, SimpliSafe may require that you provide proof of purchase during the warranty period and/or return the defective Covered Product. If SimpliSafe® requires the return of the defective Covered Product, return shipping costs will be paid for by SimpliSafe®

SimpliSafe® may also offer additional hardware or subscription related product protection plans that are supplemental to this original limited hardware warranty. Unless specified otherwise, these supplemental programs would not go into effect until after the original limited hardware warranty expires; and where programs run concurrently, this initial limited hardware warranty would take precedence over any other programs during the initial limited hardware warranty period. Within this and any other warranty periods, SimpliSafe’s sole obligations shall be limited to accepting return of the defective product or part of the Covered Product and providing one or more of the following remedies, to be determined at SimpliSafe’s sole discretion:

Replacement of Covered Products:

For valid warranty claims made during the warranty period in respect to Covered Products, SimpliSafe® may provide you with a substantially functional equivalent product or part to replace the defective item.

Replacement products provided under this Limited Warranty may be new, repaired or reconditioned, at the sole option of SimpliSafe®. SimpliSafe® warrants any replacement products for a one (1) year limited warranty period from the date the replacement parts are shipped to you. SimpliSafe® may, in its sole discretion, provide substantially functionally equivalent replacement products for a Covered Product or another component in your System, such as where certain products or components become discontinued for any reason. See online Terms of Sale for more details.

Refund or Credit:

At SimpliSafe’s sole option and discretion, in lieu of replacing the defective Covered Product, SimpliSafe® may instead offer to refund or credit you the original purchase price you paid to SimpliSafe® or an authorized retailer for the Covered Product. See online Terms of Sale for more details.

For warranty service, please contact SimpliSafe® Customer Support at 1-888-95-SIMPLI (957-4675) or visit simplisafe.com/contact- us and click on “Contact Us.” If SimpliSafe is unable to address the issue that you are facing, SimpliSafe will, subject solely to its discretion, determine the appropriate warranty remedy, as listed above.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY IS EXCLUSIVE AND
EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, OBLIGATIONS OR LIABILITIES, WHETHER WRITTEN, ORAL, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE. SIMPLISAFE DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES TO THE EXTENT PERMITTED BY LAW. INSOFAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, SIMPLISAFE® LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THE LIMITED WARRANTY DESCRIBED ABOVE OR THE SHORTEST PERIOD ALLOWED BY LAW. IN NO CASE SHALL SIMPLISAFE® OR ANY OF ITS AFFILIATES, DIRECTORS,

OFFICERS, SHAREHOLDERS, EMPLOYEES, SUBCONTRACTORS, AGENTS OR REPRESENTATIVES
(EACH, A “SIMPLISAFE PARTY” AND COLLECTIVELY, THE “SIMPLISAFE PARTIES”) BE LIABLE TO YOU OR ANYONE ELSE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF THIS LIMITED WARRANTY OR ANY OTHER WARRANTIES WHATSOEVER. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS AND DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. THEREFORE, THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

SimpliSafe® does not represent that the System may not be compromised or circumvented; that the System will prevent any personal injury or property loss; or that the System will in all cases provide adequate warning or protection. You understand that the System may be interrupted, circumvented, unavailable (for a limited or extended time period) or otherwise compromised, including as a result of equipment designed or used by a third party for the purpose of causing false alarms or gaining unauthorized access to or otherwise affecting or controlling the System (including any Camera, Smart Lock, or other peripheral SimpliSafe System component). Furthermore, the SimpliSafe Smart Lock is not an ANSI or BHMA certified door lock or deadbolt, and it must be correctly installed and used with a certified door lock that is operating in good condition; and used in environmental conditions that fall within the SimpliSafe Smart Lock specifications specified below (or in the corresponding user manual, which shall control in the event of any discrepancy). You assume all risk associated with the suitability, installation and performance of the door lock and other third-party components, hardware, software and services that you select

CONSEQUENTLY, NO SIMPLISAFE PARTY, AS DEFINED ABOVE, SHALL HAVE ANY LIABILITY FOR ANY LOSS, DAMAGE OR EXPENSE (COLLECTIVELY, “LOSSES”), INCLUDING ANY PROPERTY DAMAGE, PERSONAL INJURY (INCLUDING DEATH), ECONOMIC LOSSES OR ANY OTHER FORM OF LOSS, DAMAGE OR EXPENSE ARISING OUT OF OR IN CONNECTION WITH, DUE TO, OR CAUSED IN WHOLE OR INPART BY A CLAIM THE SYSTEM FAILED TO GIVE WARNING. HOWEVER, IF ANY SIMPLISAFE PARTY, AS DEFINED ABOVE, IS HELD LIABLE, WHETHER DIRECTLY OR INDIRECTLY, FOR ANY LOSS ARISING OUT OF OR IN CONNECTION WITH, DUE TO, OR CAUSED IN WHOLE OR IN PART BY THIS LIMITED WARRANTY OR OTHERWISE, THE AGGREGATE LIABILITY OF ALL SIMPLISAFE PARTIES, AS DEFINED ABOVE, SHALL BE LIMITED TO THE PURCHASE PRICE OF THE SYSTEM, WHICH SHALL BE THE COMPLETE AND EXCLUSIVE REMEDY AGAINST THE SIMPLISAFE PARTIES, AS DEFINED ABOVE. YOU ACKNOWLEDGE AND AGREE THAT IT IS IMPRACTICAL AND EXTREMELY DIFFICULT TO DETERMINE THE ACTUAL DAMAGES, IF ANY, THAT MAY RESULT FROM A FAILURE OF THE SYSTEM TO GIVE WARNING. THIS AGREED-UPON AMOUNT (THE PURCHASE PRICE OF THE SYSTEM) IS NOT A PENALTY, AND IS THE SOLE REMEDY.

A copy of the complete Limited Warranty, including, but not limited to, warranty limitations, installation of detection devices, smart lock specifications, waiver of subrogation and indemnification and instructions on making a warranty claim, can be found at simplisafe.com/terms sale or by contacting SimpliSafe at 1-888-95-SIMPLI (957-4675) or visit simplisafe.com/contact- us and click on “Contact Us”.

By purchasing from SimpliSafe®, you acknowledge that you have had an opportunity to review SimpliSafe’s COMPLETE warranty terms, have done so to the degree you feel you need to be familiarwith them, and you accept their terms and conditions, including the limitations, exclusions, and disclaimers.

Satisfaction Guarantee

Unless specified otherwise, any satisfaction guarantee or money back guarantee offers are made on an item by item basis (whether the item is purchased alone or as part of a larger order). The term for any satisfaction guarantee is limited and the start date for any such guarantee is the date of delivery of that specific item for items ordered directly from SimpliSafe, or the purchase date for any items purchased from an authorized retailer. Unless specified otherwise, the time frame for any satisfaction guarantee is 60 days.

To the extent permissible by law, Satisfaction Guarantees only apply to initial purchaser, purchasing directly from SimpliSafe® or through an authorized retailer, and are non-transferable. As a condition of this guarantee, SimpliSafe® may require that the customer produce proof of purchase to confirm the purchase date.

Critical Product, Component and Software Updates & Replacements 

If, at the Company’s sole and reasonable discretion, certain critical Product, component and/ or Software updates or replacements are needed to maintain reliable performance of your system or any components thereof during your ownership of your System, and the Company makes corresponding hardware or software updates available (collectively, Critical Updates & Replacements), upon notice the Customer agrees to take reasonable steps and follow provided instructions to effectuate such Critical Updates & Replacements, and to cooperate as reasonably requested to help schedule, coordinate or arrange for such Critical Updates & Replacements to be installed, delivered or implemented. Such Critical Updates & Replacements can include updated labeling, replacements of batteries, replacement of WiFi or cellular modules, and even replacements of discontinued products.

INSURANCE

THE PRICE OF THE SYSTEM IS UNRELATED TO THE VALUE OF PROPERTY LOCATED ON OR NEAR THE PREMISES AT WHICH THE SYSTEM IS LOCATED. NO PORTION OF THE PURCHASE PRICE IS FOR INSURANCE OR SHALL BE DEEMED OR CONSIDERED INSURANCE PREMIUMS. YOU ACKNOWLEDGE AND AGREE THAT SIMPLISAFE IS NOT AN INSURER AND SHALL NOT PROVIDE INSURANCE COVERAGE AGAINST ANY LOSSES, AS DEFINED ABOVE. TO THE EXTENT YOU WISH TO HAVE ANY INSURANCE COVERAGE FOR LOSSES, AS DEFINED ABOVE, IT IS YOUR RESPONSIBILITY TO PROCURE AND MAINTAIN SEPARATE INSURANCE POLICIES FROM AN INSURANCE COMPANY OR COMPANIES, SOLELY AT YOUR COST AND EXPENSE, FOR COVERAGE AGAINST ALL LOSSES, AS DEFINED ABOVE, INCLUDING BUT NOT LIMITED TO THOSE ARISING OUT OF OR IN CONNECTION WITH, DUE TO, OR CAUSED IN WHOLE OR IN PART BY (I) THESE TERMS OF SALE, INCLUDING ANY BREACH OF ANY REPRESENTATION, WARRANTY, COVENANT OR OBLIGATION ARISING HEREUNDER (II) THE SYSTEM, (III) THE ACTIVE OR PASSIVE SOLE, JOINT OR SEVERAL NEGLIGENCE OF ANY KIND OR DEGREE, (IV) THE IMPROPER OPERATION OR NON-OPERATION OF THE SYSTEM, (V) BREACH OF CONTRACT, EXPRESS OR IMPLIED, WHICH OCCURS BEFORE OR AFTER THE SIGNING OF THIS AGREEMENT (VI) BREACH OF WARRANTY, EXPRESS OR IMPLIED, (VII) PRODUCT OR STRICT LIABILITY (VIII) LOSS OR DAMAGE TO OR MALFUNCTION OF FACILITIES NECESSARY TO OPERATE THE SYSTEM, TRANSMIT ANY SIGNAL TO OR RECEIVE SIGNALS AT ANY MONITORING FACILITY, (IX) A CLAIM FOR SUBROGATION, INDEMNIFICATION OR CONTRIBUTION, OR (X) A VIOLATION OF ANY APPLICABLE CONSUMER PROTECTION LAW OR ANY OTHER THEORY OF LIABILITY OR ALLEGED FAULT ON THE PART OF ANY SIMPLISAFE PARTY, AS DEFINED ABOVE (COLLECTIVELY, THE “COVERED CLAIMS”). RECOVERY FOR ANY LOSS, AS DEFINED ABOVE, SHALL BE LIMITED TO THE INSURANCE YOU PURCHASE SEPARATELY FROM AN INSURANCE COMPANY, IF ANY.

LIMITATIONS OF LIABILITY AND RELEASE

SimpliSafe® does not accept liability for Systems purchased hereunder beyond the remedies set forth herein and in SimpliSafe’s Limited Warranty. In particular, as described in SimpliSafe’s Limited Warranty, SimpliSafe does not represent that the System may not be compromised or circumvented; that the System will prevent any personal injury or property loss; or that the System will in all cases provide adequate warning or protection. You understand that the System may be interrupted, circumvented, unavailable (for a limited or extended time period) or otherwise compromised, including as a result of equipment designed or used by a third party for the purpose of causing false alarms or gaining unauthorized access to or otherwise affecting or controlling the System (including any Camera). You understand that a properly installed and maintained alarm may only reduce the risk of a burglary, robbery or other events occurring without providing an alarm, but it is not an insurance or a guarantee that such will not occur or that there will be no personal injury or property loss as a result.

BY AGREEING TO THESE TERMS, YOU ARE RELEASING EACH SIMPLISAFE PARTY, AS DEFINED ABOVE, ON YOUR BEHALF AND ON BEHALF OF ALL OTHERS WHO MAKE CLAIMS UNDER THE TERMS OF SALE FROM ALL LOSSES, AS DEFINED ABOVE, ARISING OUT OF OR IN CONNECTION WITH, DUE TO, OR CAUSED IN WHOLE OR IN PART BY ANY COVERED CLAIM, AS DEFINED ABOVE. UNDER NO CIRCUMSTANCES WILL ANY SIMPLISAFE PARTY, AS DEFINED ABOVE, BE RESPONSIBLE OR LIABLE TO YOU FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION, DAMAGES FOR PERSONAL INJURY, DEATH OR DAMAGES TO PROPERTY. NOTWITHSTANDING THE FOREGOING, EVEN IF A SIMPLISAFE PARTY, AS DEFINED ABOVE, IS FOUND LIABLE FOR ANY LOSSES,

AS DEFINED ABOVE, ARISING OUT OF OR IN CONNECTION WITH, DUE TO, OR CAUSED IN WHOLE OR IN PART BY ANY COVERED CLAIM, AS DEFINED ABOVE, ANY SUCH LIABILITY IN THE AGGREGATE OF ALL SIMPLISAFE PARTIES, AS DEFINED ABOVE, SHALL BE LIMITED TO THE PURCHASE PRICE OF THE SYSTEM, WHICH SHALL BE THE COMPLETE AND EXCLUSIVE REMEDY AGAINST ALL SIMPLISAFE PARTIES, AS DEFINED ABOVE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Life Safety Notice

If you purchase a System that includes Smoke Detectors or Carbon Monoxide Detectors, or if you add Smoke Detectors or Carbon Monoxide Detectors at a later time, there may be specific requirements or standards for the installation and location of such detectors. You should contact your local authority having jurisdiction or consult a qualified professional to assist in the installation, maintenance and location of such detectors. You have sole responsibility for complying with any and all codes, laws and standards that may apply to the installation, placement, and maintenance of the System.

Privacy

Please refer to SimpliSafe’s privacy policy at www.simplisafe.com/privacy-policy for important information about our collection, use and sharing of your personal information.

Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. FOLLOW THE INSTRUCTIONS BELOW IF YOU WISH TO OPT OUT OF THE REQUIREMENT OF ARBITRATION ON AN INDIVIDUAL BASIS. Certain portions of this section are deemed to be a “written agreement to arbitrate” pursuant to the Federal Arbitration Act. You and SimpliSafe® agree that SimpliSafe® intends that this section satisfies the “writing” requirement of the Federal Arbitration Act. In the event of any dispute or disagreement between the parties, or claim or question by a party, arising from or relating to these Terms of Sale or the breach hereof (collectively, a “Dispute”), the parties hereto shall use their best efforts to settle the Dispute. To this effect, the parties shall consult and negotiate with each other in good faith and, recognizing their mutual interests, attempt to reach a just and equitable solution satisfactory to both parties. If the parties do not reach such solution within a period of 60 days then, upon notice by either party to the other, such Dispute shall be finally settled by arbitration administered by the American Arbitration Association in accordance with the provisions of its Consumer Arbitration Rules. Once the Dispute is submitted to the AAA for arbitration, each party must pay the appropriate filing fees. All expenses of the arbitrator and any AAA expenses shall be borne by SimpiSafe. The parties will remain individually responsible for their own attorney costs or other non-AAA required costs, including but not limited to the expenses of witnesses for either side, which shall be borne by the party producing such witnesses. If an in-person arbitration hearing is required, then it will be conducted at an American Arbitration Association office that is reasonably convenient for both parties. If the parties are unable to agree on a location, a determination on location shall be made by the Independent ADR Institution or the neutral arbitrator.

The arbitration will be heard and determined by a single neutral arbitrator selected by the AAA who is a retired judge or a lawyer with not less than 15 years of experience as a practicing member of the bar in the substantive practice area related to the Dispute, who will administer the proceedings in accordance with the AAA’s Consumer Arbitration Rules. The arbitrator will apply applicable law and the provisions of these Terms of Sale and will determine any Dispute according to the applicable law and facts based upon the record and no other basis. The arbitrator’s decision must consist of a written statement stating the disposition of each claim of the Dispute, and must provide a statement of the essential findings and conclusions on which the decision and any award (if any) is based. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

You can obtain the AAA procedures, rules, and fee information as follows:

AAA: 800.778.7879
http://www.adr.org/

In arbitration, as with a court, the arbitrator must honor the terms of these Terms of Sale and can award the prevailing party damages and other relief (including attorneys’ fees). However, WITH ARBITRATION(A) THERE IS NO JUDGE OR JURY, (B) THE ARBITRATION PROCEEDINGS AND ARBITRATION OUTCOME ARE SUBJECT TO CERTAIN CONFIDENTIALITY RULES, AND (C) JUDICIAL REVIEW OF THE ARBITRATION OUTCOME IS LIMITED. The parties agree that the arbitration shall be confidential. All parties to the arbitration will have the right, at their own expense, to be represented by an attorney or other advocate of their choosing.

n arbitration, as with a court, the arbitrator must honor the terms of these Terms of Sale and can award the prevailing party damages and other relief (including attorneys’ fees). However, WITH ARBITRATION(A) THERE IS NO JUDGE OR JURY, (B) THE ARBITRATION PROCEEDINGS AND ARBITRATION OUTCOME ARE SUBJECT TO CERTAIN CONFIDENTIALITY RULES, AND (C) JUDICIAL REVIEW OF THE ARBITRATION OUTCOME IS LIMITED. The parties agree that the arbitration shall be confidential. All parties to the arbitration will have the right, at their own expense, to be represented by an attorney or other advocate of their choosing.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IF YOU OR SIMPLISAFE WANT TO ASSERT A DISPUTE AGAINST THE OTHER, THEN YOU OR SIMPLISAFE MUST COMMENCE IT (BY DELIVERY OF WRITTEN NOTICE AS SET FORTH IN THE SECTION ENTITLED “OTHER TERMS AND CONDITIONS”) WITHIN 1 YEAR AFTER THE DISPUTE ARISES — OR IT WILL BE FOREVER BARRED.

NOTWITHSTANDING THE FOREGOING, THIS ARBITRATION AGREEMENT DOES NOT APPLY TOANY CLAIM SEEKING DAMAGES IN TORT FOR BODILY INJURY, INCLUDING EMOTIONAL OR PSYCHOLOGICAL INJURY, OR PROPERTY DAMAGE OF ANY KIND, INCLUDING CLAIMS FOR LOSS OF USE OR DIMINUTION IN VALUE OF PROPERTY. IN ADDITION, THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED ON A CLASS ACTION BASIS OR ON ANY BASIS INVOLVING ANY DISPUTE BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC, OTHER PERSONS OR ENTITIES DOING BUSINESS WITH SIMPLISAFE, OR OTHER PERSONS OR ENTITIES SIMILARLY SITUATED. FURTHERMORE, ANY DISPUTE BROUGHT BY OR AGAINST SIMPLISAFE MAY NOT BE JOINED OR CONSOLIDATED IN THE ARBITRATION WITH CLAIMS BROUGHT BY OR AGAINST ANY OTHER SIMPLISAFE SUBSCRIBER, UNLESS OTHERWISE AGREED BY THE PARTIES. FURTHER, THE PARTIES ACKNOWLEDGE THAT THEY WAIVE ANY RIGHT TO PARTICIPATE IN A REPRESENTATIVE CAPACITY OR AS A MEMBER OF ANY CLASS OF CLAIMANTS PERTAINING TO ANY DISPUTE SUBJECT TO ARBITRATION. YOU SHALL HAVE THE RIGHT TO OPT OUT OF THIS AGREEMENT TO ARBITRATE BY PROVIDING WRITTEN NOTICE OF YOUR INTENTION TO DO SO BY EMAILING [email protected] WITHIN 60 DAYS OF THESE TERMS OF SALE BECOMING BINDING UPON YOU FOR THE FIRST TIME. OPTING OUT OF THIS AGREEMENT TO ARBITRATE HAS NO EFFECT ON ANY PREVIOUS, OTHER, OR FUTURE ARBITRATION AGREEMENT(S) THAT YOU MAYHAVE WITH SIMPLISAFE. IF THIS AGREEMENT TO ARBITRATE BECOMES BINDING, YOU CAN NOT CHANGE, MODIFY OR REVOKE IT (INCLUDING BY ATTEMPTING TO OPT OUT IN CONNECTION WITH ANY CONFIRMATION OF THESE TERMS OF SALE, AS AMENDED FROM TIME TO TIME) WITHOUT AN AGREEMENT IN WRITING SIGNED BY SIMPLISAFE. IN THE EVENT THAT YOU OPT OUT OF THIS AGREEMENT TO ARBITRATE IN ACCORDANCE WITH THIS SECTION: YOU AND SIMPLISAFE EACH HEREBY IRREVOCABLY AGREE THAT ANY SUIT, ACTION OR OTHER LEGAL PROCEEDING (“SUIT”) ARISING OUT OF OR IN CONNECTION WITH OR DUE TO ANY CLAIM OR DISPUTE THAT HAS ARISEN OR MAY ARISE BETWEEN YOU AND SIMPLISAFE MUST BE RESOLVED EXCLUSIVELY BY A STATE OR FEDERAL COURT LOCATED IN BOSTON, MASSACHUSETTS; YOU AND SIMPLISAFE EACH CONSENT TO THE EXCLUSIVE JURISDICTION AND VENUE OF EACH SUCH COURT IN ANY SUCH SUIT AND WAIVE ANY OBJECTION THAT YOU OR SIMPLISAFE MAY HAVE TO JURISDICTION OR VENUE OF ANY SUCH
SUIT; YOU AND SIMPLISAFE® EACH CONSENT TO SERVICE OF PROCESS IN ACCORDANCE WITH THE NOTICE PROVISIONS OF THIS AGREEMENT; AND YOU AND SIMPLISAFE EACH HEREBY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY SUCH SUIT.

State Licensure

State specific company licensing information and requirements can be found online at simplisafe.com/terms-sale

THE PARTIES ACKNOWLEDGE THAT THE AGREEMENT WAS NOT ENTERED INTO IN SUBSCRIBER’S HOME OR OTHER FACE-TO-FACE TRANSACTION BETWEEN THE PARTIES, AND THEREFORE NO FEDERAL OR STATE RIGHT OF CANCELLATION IS INTENDED TO APPLY TO THIS TRANSACTION.

Returns of Systems purchased at retail, or through other third-party resellers, are subject to the respective retailers’ or resellers’ policies and terms. Unless otherwise agreed by the retailer or reseller, return policies or terms for purchases made direct from SimpliSafe will not apply. Check with your retailer or reseller to confirm its applicable return policies and terms.

All claims, actions or proceedings against SimpliSafe must be commenced in court within one (1) year after the cause of action has accrued, without judicial extension of time, or such claim, action or proceeding is barred. The time period in this paragraph must be complied with strictly.

As part of SimpliSafe’s sustainability, recycling, and reusability efforts, we reserve the option of using reclaimed, recycled or otherwise reconditioned parts as component parts in any new products sold or provided to consumers and any purchase made of any new products or request for replacement parts by the consumer is transacted with that understanding, agreement, and acknowledgment between the parties.

See the Online Terms of Sale for Smart Lock Specifications.

Other Terms and Conditions

FCC Part 15 Notices

The FCC ID of the Base Station (U9K-BS3000, U9K-BS3001, U9K-BS3010) can be found on its base. The FCC ID of the cell module (R17GE910Q3, R17CE910-DUAL, XMR201707BG96, or XMR2020BG95M1) and WiFi module (2AC7Z-ESPWROOM32, 2AC72-ESP32WROOM32E) is printed on a label on the module itself, which is inside the Base Station and not accessible to the customer. The FCC ID of the Key Fob (U9K-KF3000), Keypad (U9K-KP3000, U9K-KP3010), Wireless Siren (U9K- WS3000, U9K-WS3010), Entry Sensor (U9K-ES3, U9K-ES3001), Motion Sensor (U9K- MS3000, U9K-CA0010), Panic Button (U9K-PB3000), Glassbreak Sensor (U9K- GB3000), CO Detector (U9K-CO3000), Smoke Detector (U9K-SD3000), Smoke/CO Combo Detector (U9K-CA0030), Water Sensor (U9K-WT3000) and Temperature Sensor (U9K- FS3000) can be found when changing their batteries.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
( 1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

To maintain the compliance with the FCC’s RF exposure guideline, place the Base Station at least 20 cm from nearby people.

Warning: Changes or modifications to this unit not expressly approved by SimpliSafe, Inc. could void the user’s authority to operate the equipment.

Canadian Notices

CAN ICES-003(B) / NMB-003(B)

This device complies with Part 15 of the FCC Rules and Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

FCC and IC Radiation Exposure Statement:
This equipment complies with FCC and Canada radiation exposure limits set forth for an uncontrolled
environment. This transmitter must not be co-located or operating in conjunction with any other
antenna or transmitter.

• Second Floor
• First Floor
• Back
• Front

Emergency Evacuation Plan

Establish and regularly practice a plan of escape in the event of fire.
The following steps are recommended by the National Fire Protection Association:
Second Floor

• Position your detector or your interior and/or exterior sounders so that they can be heard by all occupants.

• Determine two means of escape from each room. One path of escape should lead to the door that permits normal exit from the building. The other may be a window, should your path be impassable. Station an escape ladder at such windows if there is a long drop to the ground.

• Sketch a floor plan of the building. Show windows, doors, stairs, and rooftops that can be used to escape. Indicate escape routes for each room. Keep these routes free from obstruction and post copies of the escape routes in every room.
  **First Floor

**

• Assure that all bedroom doors are shut while you are asleep. This will prevent deadly smoke from entering while you escape.

• Try the door. If the door is hot, check your alternate escape route. If the door is cool, open it cautiously. Be prepared to slam the door if smoke or heat rushes in.

• When smoke is present, crawl on the ground. Do not walk upright, since smoke rises and may overcome you. Clearer air is near the floor.

  ---

• Escape quickly; don’t panic.

• Establish a common meeting place outdoors, away from your house, where everyone can meet and then take steps to contact the authorities and account for those missing. Choose someone to assure that nobody returns to the house — many die going back.

NFPA Notice

This equipment should be installed in accordance with Chapter 2 of the National Fire Alarm Code, ANSI/NFPA 72, (National Fire Protection Association, 1 Batterymarch Park, Quincy, MA 02169). Printed information describing proper installation, operation, testing, maintenance, evacuation planning, and repair service is to be provided with this equipment. Warning: Owner’s instruction notice: Not to be removed by anyone except occupant.

This system must be checked by a qualified technician at least once every three (3) years.

UL 985 and UL 1023 System Settings

By default, your system complies with UL 985 and UL 1023 when using a Keypad. UL 985 and UL 1023 are product safety standards for household fire and burglary alarm systems. Adjusting certain settings may make your system non- compliant with UL 985 and/or UL 1023. Check with your local fire marshal or fire department for details.

UL 985 only applies to systems with a Smoke, CO, or Smoke/CO Detector. If a system contains one of these devices, the power supply must be screwed into the outlet cover in order to comply with UL 985. UL 1023 only applies to systems with a Motion Sensor, Glassbreak Sensor, or Entry Sensor. UL 985 and UL 1023 both apply if a system contains both fire, CO, and burglar components.

andUL 1023 “Household Burglar-Alarm System Units”
SSSD3 Smoke Detector| UL 268 “Smoke Detectors for Fire Alarm Signaling Systems”
SSCO3 CO Detector| UL 2034 “Single and Multiple Station Carbon Monoxide Alarms”
CA002 Smoke/CO Detector| UL 217 “Single and Multiple Station Smoke Alarms” and UL 2034 “Single and Multiple Station Carbon Monoxide Alarms”
CA001 Gen 2 Motion Sensor SSGB3 Glassbreak Sensor(Certified with sensitivity set to “High”)| UL 639 “Intrusion Detection Units”
SSES3 Entry Sensor| UL 634 “Connectors and Switches for Use with Burglar-Alarm Systems”
SSWS3 Extra Siren| UL 464 “Audible Signaling Devices for Fire Alarm and Signaling Systems, Including Accessories

WARNING Modification of the settings below will cause your system not to comply with UL 985 and/or UL 1023. For an explanation of the setting and associated risks and hazards see below.

All lights
This option allows for quick setting changes to all light functions on your Base Station. By default this is set to “ON.” The Power, System Mode, and Trouble light settings on your Base Station demonstrate that your system remains connected to power and fully operational. Altering these settings may cause you to miss important information about your Base Station or overall system status.

System mode lights
This option changes the behavior of your Base Station’s light ring in response to the system being placed in Off, Home, or Away modes. When the system is set to “Home” or “Away” the light ring on the Base Station will be blue. By default this is set to “ON.”

Power light
This light confirms that your Base Station is connected to power via the power cord. The light ring will be lit blue when the Base Station is plugged into an outlet with power. By default this is set to “ON.” The power light shows that your Base Station is plugged in and receiving power at a glance. If the power light setting is set to “off” you will need to check via the Keypad or App to confirm the system is receiving power.

Trouble light
This light indicates a malfunction in your system. Check the Keypad for details on the specific malfunction. Changing these settings will make your system non-compliant with UL 985 and UL 1023. The trouble light shows you that there is a malfunction in your system at a glance. If the trouble light setting is set to “off” you will need to check via the Keypad or app to confirm the system is not in a trouble state, such as a sensor having a low battery.

Trouble signal
This tone indicates a malfunction in your system. Check the Keypad for details on the specific malfunction. By default this is set to “ON.” The trouble signal noise is designed to alert you of a malfunction in your system if you are in a different room from the Base Station, or cannot see it for some reason. If the trouble signal setting is set to “off” you will need to check via the Keypad or app to confirm the system is not in a trouble state, such as a sensor having a low battery.

Entry/Exit delays
The entry delay is the amount of time that the system will count down before beginning an alarm after an intrusion sensor is tripped. By default the entry delay is set to 30 seconds. The exit delay is the amount of time the system will wait to enter a fully armed state after it is set to Home/Away mode. By default the exit delay is set to 60 seconds and can be set to a maximum of 4 minutes and 15 seconds.

If your entry delay exceeds 45 seconds or exit delay exceeds 2 minutes, it is more likely that an intruder could enter and exit the home prior to raising an alarm, or enter the home before security is fully in place when you arm the system.

keypad quick guide

• Panic Button Panic Buttons will trigger an alarm when you hold down the button for 2 full seconds.

• Menu Navigation Press down on the sides of the screen to navigate the menu.

• Off, Home, Away Your system has 3 modes : Off, Home, and Away. Pressing Home or Away will arm your system and pressing Off will disarm it.

• Touch to Wake
  You can “wake up” the Keypad by touching the body of the Keypad.

• Menu
  To adjust settings press the menu button

References

• SimpliSafe Home Security Systems | Wireless Home Security Alarms
• Home Security Alarm Sensor Catalog | SimpliSafe
• Contact Us | SimpliSafe Home Security Systems
• ‎How do I Download a Certificate to get a Discount on my Homeowner’s Insurance Policy? | SimpliSafe Support Home
• ‎Is a Permit Needed for a SimpliSafe® Security System? | SimpliSafe Support Home
• Website Terms of Sale | SimpliSafe Home Security Systems

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