Matkahuolto’s Product Terms for Contract Customers Instructions
- June 12, 2024
- Matkahuolto
Table of Contents
Matkahuolto’s Product Terms for Contract Customers
Product Information
Specifications
- Company : Oy Matkahuolto Ab
- Address : Kaivokatu 10 A, PL 100, 00101 Helsinki
- Website : matkahuolto.fi
Product Usage Instructions
General
Matkahuolto’s Product Terms apply to international goods deliveries for
contract customers. The terms cover general conditions, specific shipment
types, and service features.
Definitions
- Consignment: An item or batch of items sent as a single delivery to a consignee at a specific location.
- Transport document: A parcel address label or sticker used for identification and invoicing.
Customer Responsibilities
The customer must instruct the consignee or consignor on contract
compliance. Consignors are responsible for insurance and compliance with
customs and laws.
Holding Time
Parcels are held for at least seven days unless otherwise specified.
Uncollected parcels are returned to the consignor at their expense.
Pricing
Parcel delivery pricing is based on actual or volumetric weight, with a
minimum chargeable weight of 1 kg.
Frequently Asked Questions (FAQ)
-
Q: How long are parcels held before being returned?
- A: Parcels are held for at least seven days at the pick-up point or terminal.
-
Q: What is the pricing based on?
- A: The price for parcel deliveries is based on actual or volumetric weight, with a minimum chargeable weight of 1 kg.
Matkahuolto’s Product Terms for Contract Customers in International Transport
General
Scope of application
These Product Terms are applied by Oy Matkahuolto Ab (here in after
‘Matkahuolto’) to international goods deliveries effected for contract
customers. These Product Terms specify both the general conditions and the
conditions for specific shipment types in the international carriage of goods
as well as the features of the services provided.
Aside from the Product Terms, the carriage of goods is governed by the
contract made between the Customer and Matkahuolto, Matkahuolto’s General
Terms and Conditions and the Road Transport Agreements Act
(CMR). Customers will be notified of any changes with a material effect on the
service one month before the effective date, if not earlier.
Matkahuolto accepts no responsibility for any measures taken by the
authorities in respect of the consignments.
Definitions
‘Consignment’ means an item or a batch of items entered in a transport
document and sent as a single delivery to a certain consignee at a specific
location.
‘Transport document’ means a parcel address label or sticker, which not only
guides and identifies the consignment but also serves as an invoicing
document.
Oy Matkahuolto Ab
Kaivokatu 10 A, PL 100, 00101 Helsinki
matkahuolto.fi
Customer Responsibilities
Aside from the provision of the General Terms of Contract, the Customer is
liable for instructing the consignee or consignor, who is not party to this
Contract, to act in the manner specified in this Contract.
Consignor’s insurance and liability for damages
The consignor shall indemnify Matkahuolto for any loss or damage resulting
from the consignor’s failure to comply with the following warranties and
insurances:
The information provided by the consignor or their representative are complete, accurate and true.
The consignor has complied with all applicable customs, import, export, data protection, trade restriction/sanction, embargo and other laws and regulations. The consignor has obtained all necessary consents regarding the personal data provided to Matkahuolto, including the consignee’s information that may be needed for transport, customs clearance and delivery, such as email address and telephone number.
The Customer must save the information required for the delivery of the consignment, its contents and the arrival notification. The consignor must always provide the consignee’s mobile phone number (required) and email address.
Holding time
Parcels are held at the pick-up point or terminal for at least seven (7) days,
unless the Product Terms expressly specify a longer holding time. Any
uncollected parcels will be returned to the consignor at their expense.
Pricing
Unless otherwise stated in the Product Terms, the price for parcel deliveries
is based on the actual weight or the volumetric weight (width x length x
height x 280 kg), whichever is higher. The minimum chargeable weight is 1 kg,
rounded up to the next full kilogram.
Deviation from the service ordered by the customer
If Matkahuolto needs to update product types or extra services in order to
provide the transport service, it is entitled to charge additional fees in
accordance with the current price list. The delivery and billing of the
consignment is based on the updated product type and extra services.
International carriage of goods
International Pick-up Parcel
International Pick-up Parcels are delivered to the pre-selected pick-up point
or the nearest pick-up point determined by the recipient’s address. The
consignment details must include the recipient’s mobile phone number and email
address. Sending to business recipients is not allowed.
Estonia
One parcel per consignment. Maximum weight 20 kg. Maximum length 150 cm,
length + circumference 300 cm, minimum dimensions 14 cm x 9 cm x 2 cm. When
sending to a parcel locker, the maximum dimensions are 38 x 39 x 64 cm.
Parcels are held for 15 days at service outlets and 7 days in parcel lockers.
Latvia and Lithuania
One parcel per consignment. Maximum weight 20 kg. Maximum dimensions 38 x
39 x 64 cm, minimum dimensions 14 x 9 x 2 cm.
Sweden
One parcel per consignment. Maximum weight 20 kg, minimum weight 0.150 kg.
Maximum length 150 cm, length + circumference 300 cm, minimum dimensions 15 x
10 x 1 cm. When sending to a parcel locker, the maximum dimensions are 58 x 49
x 43 cm.
Denmark, Germany, Austria, Luxembourg, the Netherlands, Belgium, France
Spain and Hungary
One parcel per consignment. Maximum weight 20 kg, minimum weight 0.150 kg.
Maximum length 200 cm, maximum width 80 cm, length + circumference 300 cm,
minimum dimensions 15 x 10 x 1 cm.
International Business Parcel
International Business Parcels are delivered to the address of the consignee.
Delivery arrangements vary from one country to another. The service includes
one delivery attempt. Delivery time is not agreed in advance with the
recipient. If the recipient cannot be reached, an arrival notification will be
left for them to pick up the consignment at a service point in the destination
country. The consignment details must include the recipient’s mobile phone
number and email address. Consignments are not distributed to PO Box or Poste
Restante addresses or consumer recipients.
If delivery is not possible, the consignment will be taken to the nearest pick-up point or terminal. Uncollected shipments will be returned to the consignor at their expense.
Estonia, Latvia and Lithuania
Maximum 5 (five) parcels per consignment. Maximum parcel weight 30 kg,
maximum consignment weight 150 kg. Maximum parcel length 150 cm, length +
circumference 300 cm.
Sweden, Denmark, Germany, Spain, Italy, France, Portugal, Netherlands,
Belgium, Luxembourg, Slovakia, Slovenia, Monaco, Ireland, Croatia, Austria,
Poland, Bulgaria, Czech Republic, Romania, Greece
One parcel per consignment. Maximum parcel weight 35 kg, minimum weight 0.150
kg. Maximum length 200 cm, maximum width 80 cm, length + circumference 300 cm,
minimum dimensions 15 x 10 x 1 cm.
International Home Parcel
International Home Parcels are delivered to the address of the consignee.
Delivery arrangements vary from one country to another. The recipient will
receive a pre-notification of the incoming consignment. The service includes
one delivery attempt. The consignment details must include the recipient’s
mobile phone and email address. Consignments are not distributed to PO Box or
Poste Restante addresses or business recipients.
In some countries the consignee may be entitled to make changes to the shipment information such as changing the delivery type or address of the consignment or updating contact details.
If delivery is not possible, the consignment will be taken to the nearest pick-up point or terminal. Uncollected shipments will be returned to the consignor at their expense.
Estonia
One parcel per consignment. Maximum weight 20 kg. Maximum length 150 cm,
length + circumference 300 cm, minimum dimensions 14 x 9 x 2 cm. The recipient
is always notified of the parcel before delivery. Delivery time 8 am to 8 pm
(Mon-Fri); 8 am to 4 pm (Sat). If delivery is not possible, the consignment
will be taken to the nearest pick-up point. Parcels are held for 15 days at
service outlets, after which the consignment will be returned to the consignor
at their expense.
Sweden, Denmark, Germany, Netherlands, Belgium, Luxembourg, Austria ,Czech
Republic, Poland, France, Hungary, Slovakia, Slovenia, Ireland, Italy, Spain,
Portugal, Croatia
One parcel per consignment. Maximum weight 35 kg, minimum weight 0.150 kg.
Maximum length 200 cm, maximum width 80 cm, length + circumference 300 cm,
minimum dimensions 15 x 10 x 1 cm.
International Customer Return
For International Customer Returns, an address label must be provided to
the person making the return. The parcel can be left at a service point in the
delivery country in accordance with Matkahuolto’s current instructions.
International Customer Returns will be delivered to a Matkahuolto service
point for a pick-up. A contract customer may separately agree on the delivery
of customer returns to their address for an additional fee. International
Customer Returns are not allowed for company senders.
Estonia
One package per consignment. Maximum weight 20 kg. Maximum length 150 cm,
length + circumference 300 cm, minimum dimensions 14 cm x 9 cm x 2 cm. When
dropped off in a parcel locker, the maximum dimensions are 38 cm x 39 cm x 64
cm.
Latvia and Lithuania
One package per consignment. Maximum weight 20 kg. Maximum dimensions 38 cm
x 39 cm x 64 cm and minimum dimensions 14 cm x 9 cm x 2 cm.
Sweden
One package per consignment. Maximum weight 20 kg, minimum weight 0.150 kg.
Maximum length 150 cm, length + circumference 300 cm, minimum dimensions 15 cm
x 10 cm x 1 cm. When dropped off in a parcel locker, the maximum dimensions
are 58 cm x 49 cm x 43 cm.
Denmark, Germany, Spain, Italy, France, Portugal, Netherlands, Belgium,
Luxembourg, Slovakia, Slovenia, Ireland, Croatia, Austria, Poland, Czech
Republic and Hungary
One package per consignment. Maximum weight 20 kg, minimum weight 0.150 kg.
Maximum length 200 cm, maximum width 80 cm, length + circumference 300 cm,
minimum dimensions 15 cm x 10 cm x 1 cm.
Express deliveries to international destinations, DHL Express easy
Customers can send and pick up shipments at Matkahuolto’s DHL service
points. DHL shipments must be pre-recorded and paid for. Shipments are not
recorded at Matkahuolto outlets. DHL opens all Express Easy shipments at its
own terminal and checks that the contents of the parcel are as declared.
The International Air Parcel service is available for almost every country in the world. An International Air Document can only contain documents. International Air Parcels are taken to the recipient’s address or to the pick- up point chosen by the recipient within 1-8 workdays. At its shortest, the delivery time to a destination in Europe is just one day. For other destinations, delivery takes 2-8 workdays depending on the target country.
Validity of the terms
These Product Terms apply to contract customers’ international transport services as of 1 July 2024 and are valid until further notice. Following the entry into force of these terms, all prior agreements, agreement annexes and service descriptions of the parties referring to the product descriptions and Product Terms shall be deemed as references to these terms, unless otherwise agreed in writing.
Current Product Terms are available on Matkahuolto’s website.
- Oy Matkahuolto Ab
- Kaivokatu 10 A, PL 100, 00101 Helsinki
- matkahuolto.fi