arlo Home Security System User Guide

arlo Home Security System

The Arlo Secure App guides you through installation and setup and lets you manage your Arlo account and devices. This Quick Reference Guide explains how the Arlo Home Security System works after setup and installation are finished.
The following disclaimers apply:

1. Emergency response, smoke/carbon monoxide alarm listening, and assistance from a 24/7 Live Security Expert require a paid professional monitoring plan from Arlo
   after the initial free trial period expires. [See information about Arlo’s monitoring plans here: www.arlo.com]

2. Emergency response protocols depend on the local laws in your region.

3.  Battery life will vary with usage.

Need help?
We are here for you.
Visit www.arlo.com/support for quick answers and latest information:

• How-to videos
• Troubleshooting tips
•  Additional support resources

Get to Know Your Home Security System

1.  Professional Monitoring, cellular backup, Smoke and CO alarm listening require professional monitoring subscription after trial.
2.  Battery life will vary with usage.

Professional Monitoring or Self Monitoring

Arlo Professional Monitoring service can alert 24/7 Live Security Experts when a security event occurs at your home. After your trial period of professional monitoring service, you can subscribe to a professional monitoring plan or choose to self monitor.

Get to Know Your Keypad Sensor Hub

The Keypad Sensor Hub lets you change security modes of your security system to: Arm Away, Arm Home and Standby, turn the integrated siren on and off, and request assistance from a 24/7 Live Security Expert.1 The Keypad Sensor Hub also includes a motion sensor, and a microphone that listens for smoke/CO alarms.1 Note: Do not press the motion sensor. It is not a button. Do not block the motion sensor.

Keypad Sensor Hub Placement Tips

Keypad Sensor Hub Buttons

Armed Away: Use this mode for security when no one is inside the home. Open access and indoor motion detection will trigger the alarm by default.

Armed Home: Use this mode for security when someone is home. Open access will trigger the alarm by default, while motion detection inside the home will not.

Standby: Use this mode when you don’t want to trigger the alarm. You can choose to still receive notifications when an event is detected.

Panic: Press and hold for 2 seconds to activate the customizable panic response (siren, connected lights, and/or request assistance from a 24/7 Live Security Expert1 ).

Fire: Press and hold this button for 2 seconds to request assistance for a fire emergency.1

Police: Press and hold this button for 2 seconds to request assistance from the police.1

Medical: Press and hold this button for 2 seconds to request assistance for a medical emergency.1

Cancel: Use this if you press an incorrect number while entering your PIN, and wish to start over.

Enter/Accept: Use this to submit your PIN or override device warnings.

Note: To manually Factory Reset the Keypad, press and hold the and buttons  together for 10 seconds. If removed via the Arlo Secure App while device is online,
Keypad will automatically factory reset. Devices must be setup again after reset.

Keypad Sensor Hub LED Behavior

Optional Cellular and Battery Backup
The Arlo Cellular and Battery Backup device (sold separately) is an optional accessory that connects to the Keypad Sensor Hub. This device includes a pre-inserted SIM card and provides 12 hours of standby battery power for the Keypad Sensor Hub in the event of a power outage.3 With an Arlo professional monitoring plan, the SIM will automatically be activated and keep your Home Security System online through a cellular network in the event of an internet outage. Note: To release the Hub from the Backup device, use a paper clip or pin to press the release button. Gently grasp the Hub on sides and lift it up.

Get to Know Your All-In-One Sensor

Eight sensing functions allow you to place the Sensor anywhere you need coverage inside your home. One or more functions can be selected via the Arlo Secure App.

• Magnet
  (For open close detection)

• Flat plate with screw kit

• Corner plate with screw kit

All-In-One Sensor Placement Tips

All-In-One Sensor Battery Replacement
The All-In-One Sensor uses a coin cell CR2477 lithium battery.

1. To access the battery compartment, slide the front cover of the All-In-One Sensor down and lift it off the back housing.
2. Replace the CR2477 battery, noting the correct orientation.
3. Place the front cover of the All-In-One Sensor onto the back housing and securely close the battery compartment.

All-In-One Sensor Sync Button Functions

The Sync button performs different tasks depending on whether you are setting up the Sensor or applying functional changes. All-In-One Sensor LED Behavior
Each Sensor has one LED located under the front face which lights up to indicate status events.

Security PIN Types

Primary PIN: Created during initial setup – required for security system. Can be edited, but not disabled.

Secondary PIN1: Optional PINs for family or visitors. Can be edited, scheduled for restricted access only during certain days/times, or disabled.

Duress PIN1: Optional PIN to silently request for police. Can be edited or deleted.

Changing Security System Modes
To change the security system mode from the Keypad

1.  Press the desired mode button.
2.  If a PIN is required for that mode, enter the PIN, and press the Check button.

By default, PIN entry is not required when changing from a lower security mode to a higher security mode:

Current Mode| Mode you want to change to:
Standby                                     Arm Home Arm Away
---|---
Standby| ———| Not required| Not required
Arm Home| PIN required| ———–| Not required
Arm Away| PIN required| PIN required| ———-

Note: You can optionally enable a PIN requirement for all modes in the Arlo Secure App.

Entry and Exit Delays

Entry Delay: When the system is armed, this is the length of time you have to enter your PIN, before an Open access or Motion event triggers the alarm. Event notifications and other cross-trigger actions such as camera recording are not affected by Entry Delay. To stop the Entry Delay countdown before triggering the alarm, Press Standby , enter the PIN, and press the Check button from the Keypad. You can also tap Standby in the Arlo Secure App instead.

Exit Delay: When you change the Security Mode, this is the length of time you have to exit, before an Open access or Motion event is enabled to trigger the security alarm.

Countdown during Entry or Exit Delay: The keypad starts beeping to let you know the countdown timer for the entry or exit delay has begun. Entry Delays (per device) and Exit Delays (per mode) are set to 60 seconds by default but can be changed to a different length of time via the Arlo Secure App. The beeping sound speeds up to warn you when there are only 15 seconds remaining for the countdown.

Device Warnings
When changing your security system to Arm mode, a warning is issued if one or more devices enabled with panic actions are:

•  Offline
•  Online, and being used for open/close detection, but a door or window is open

Your security system will not Arm, unless you override the device warning (via the Arlo Secure App or keypad) or address the problem before proceeding. If you override the device, it will no longer trigger panic actions for that mode. You will continue to receive assigned detection notifications and be able to cross-trigger other devices, if configured.

Device Warnings
To Override a Device Warning:
Via Arlo Secure App

1.  Review warning notification list of affected devices
2. Tap Confirm to override all affected devices and proceed with selected mode change

Via Arlo Keypad device
Press the flashing Check button to override all affected devices.
To re-enable panic actions for an overridden device via the Arlo Secure App or Keypad device:

1. Change mode to Standby
2. Address the issue – for example, close a door that was open if being used for open/close detection.
3.  Change mode to Arm again.

Note: When a scheduled or arrive/leave automation changes the mode, all affected devices will be automatically overridden, but you will still be notified.

Create or Cancel a Panic Alarm
Request for assistance from 24/7 Live Security Expert1, while also activating siren capable devices, and light capable devices at your location by default. You can customize the Panic Alarm in the Arlo Secure App. Create or Cancel a One-touch Emergency Response
Request Fire, Medical, or Police emergency responders to your location without activating siren capable devices.1 Create Non-Cancellable Duress Alarm
Silently request police without indicating to an intruder that you have initiated an Emergency Response.1 For your own safety, a 24/7 Live Security Expert will immediately send police to your location, without standard verification or communication via text or phone call. You will also not receive any notifications through the Arlo Secure App.

Tips to Prevent False Alarms

By optimizing settings in the Arlo Secure App:

•  Adjust motion sensitivity for the Sensor and Keypad Sensor Hub.
• Increase Exit Delay and Entry Delay duration to give you more time when leaving the house or entering your PIN when returning home.
• Turn on the Pet Sense feature to reduce motion sensor triggers from pets weighing less than 40 lbs.
• If you set up an automated Arming schedule, ensure it’s up to date to match your family’s arriving and departing activities.
•  Turn on the Use PIN for Arming feature if you have young children or pets.

By optimizing device placement:

•  Motion detection can be triggered by common household items or motions. This can include floating or shiny objects, rotating fans, flickering lights, and blinds or curtains that may move by air from an open window or fan. Avoid placing your Sensor or Keypad Sensor Hub where these objects are within the motion detection zone or remove items that may cause a false alarm.
•  Clean all placement surfaces with an alcohol wipe and firmly press the Senor or Magnet onto the surface for secure adhesion, to avoid detecting a false Open event.

© Arlo Technologies, Inc., Arlo and the Arlo logo are trademarks of Arlo Technologies, Inc. Any other trademarks are for reference purposes.
(If this product is sold in Canada, you can access this document in Canadian French at arlo.com/docs.)
For regulatory compliance information including the EU Declaration of Conformity, visit www.arlo.com/about/regulatory/.
Arlo Technologies, Inc.
2200 Faraday Avenue, Suite 150 Carlsbad, CA 92008 USA

References

• Arlo | Support | Documents Library
• Arlo Security Cameras System & Video Doorbells | Up to 25% Off

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