300Mbps Wireless N DOCSIS 3.0 Cable Modem Router TC-W7960 User Manual
- June 8, 2024
- tp-link
Table of Contents
Quick Installation Guide
300Mbps Wireless N DOCSIS 3.0
Cable Modem Router
TC-W7960
Connect the Hardware
**1**Connect the coaxial cable and power adapter to the modem router, then
power on your modem router.
**2 ** Wait for about 1 minute until the following LEDs are solid on.
Notes:
- Keep the power on at all times during this process.
- If the Internet LED is blinking or off, please call your Internet service provider’s customer service.
- If the wireless LED is o, please press the WiFi button on the front panel, then check the LEDs again.
**3 ** Connect your computer to the modem router via a wired or wireless
connection.
Wired: Connect the computer to the modem router’s LAN port via an
Ethernet cable.
Wireless: On your computer, select and connect to the modem router’s
wireless network.
The default wireless network name (SSID) and password are on the provided
Information Card.
Or you can set up a connection via the WPS button , which is on the front
panel of the modem router. For more information about WPS, refer to the User
Guide at www.tp-link.com.
Activate the Modem Router
**1**Get your Internet service account information and the modem router’s
Information Card ready for activating your modem router. To access the
Internet, the modem router needs to be activated.
**2 ** If your computer is congured with a fixed IP, change it to “obtain
an IP address dynamically”.
Launch a web browser, and visit any website. You will be automatically redirected to your service provider’s self-activation page.
Follow the on-screen self-activation instructions to activate the modem router. If the self-activation page does not show up, please call your service provider’s customer service to activate the modem router.
For Comcast and Time Warner Cable (TWC):
Comcast Xfnity : 1-800-934-6489 www.comcast.com
Time Warner Cable: 1-855-704-4503 www.timewarnercable.com
The contact information listed might change. You can also find the contact number in your monthly Internet service billing statement.
Enjoy the Internet
After activating your modem router successfully, wait for about 10 minutes till these LEDs become solid on, then you can enjoy the Internet.
Note: If the Internet is not accessible, contact your Internet service provider and make sure that the modem router is activated.
If you want to customize the wireless network, please filp this piece of paper to see detailed instructions.
Customize the Wireless Network
1. Connect your computer to the modem router via a wired or wireless
connection.
2. Launch a web browser and type in http://tplinkmodem.net or
http://192.168.1.1. Use admin for both username and password, then click
Login.
Note: If the login page does not appear, please refer to FAQ > Q2.
3. Go to Basic > Wireless to personalize your wireless network name (SSID) and password, then click Save.
Once done, you will need to reconnect to your wireless network using the new
SSID and password.
Note: To enable and customize the guest network, go to Basic > Guest
Network.
LED Indicators
USB Features
The USB port can be used for media sharing, storage sharing, and printer sharing within your local network. You can also set up an FTP server to access your files remotely through the Internet.
To learn more about the USB features, visit http://tp- link.com/app/usb, or simply scan the QR code.
Safety Information
The product should be connected to the cable distribution system that grounded (earthed) in accordance with ANSI/NFPA 70, the National Electrical Code (NEC), in particular Section 820.93 – Grounding of Outer Conductive Shield of a Coaxial Cable.
FAQ (Frequently Asked Questions)
Q1. What can I do if I cannot access the Internet?
A1. Make sure the coaxial cable, Ethernet cable, and power adapter are plugged
incorrectly.
A2. Contact your Internet service provider to make sure the modem routes
activated.
A3. Contact our Technical Support if the problem persists.
Q2. What can I do if the login page does not appear?
A1. If the computer is set to a static or fxed IP address, change the setting
to obtain an IP address automatically.
A2. Make sure http://tplinkmodem.net or http://192.168.1.1 is correctly
entered in the web browser.
A3. Use another web browser and try again.
A4. Reboot your modem router and try again.
A5. Disable then re-enable the network adapter being used.
Q3. What can I do if I forgot my password?
For the web management page password:
A. Refer to FAQ > Q4 to reset the modem router, and then use the default admin
(all lowercase) for both username and password to log in.
For the default wireless password:
A1. The default Wi-Fi Password/PIN is printed on the provided Information Card
of the modem router.
A2. If the default wireless password has been changed, log into the web
management page and go to Basic > Wireless to retrieve or reset your password.
For the Guest Network password:
A. Log into the web management page and go to Basic > Guest Network to
retrieve or reset the password.
Q4. How do I restore the modem router to its factory default settings?
A1. With the modem router powered on, press and hold the Reset button on
the rear panel of the modem router for approximately 8 seconds until all LEDs
turn back on, then release the button.
A2. Log in to the web management page of the modem router. Go to Advanced >
System tools > Backup & Restore and click Reset. The modem router will
restore and reboot automatically.
For advanced confguration, refer to the User Guide which can be downloaded at
http://www.tp-link.us/support/download.
For additional FAQs, visit http://www.tp-link.us/support/faq.
For further assistance, contact Technical Support at
1-866-225-8139 or visit http://www.tp-
link.us/support/contact.
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