Shark IQ Robot AV1002AE Series Robot Vacuum User Manual
- June 8, 2024
- Shark
Table of Contents
IMPORTANT SAFETY INSTRUCTIONS
PLEASE READ CAREFULLY BEFORE USE • FOR HOUSEHOLD USE ONLY
SAVE THESE INSTRUCTIONS
If the charging cable plug does not fit fully into the outlet, reverse the
plug. If it still does not fit, contact a qualified electrician. DO NOT force
into outlet or try to modify to fit.
WARNING
To reduce the risk of fire, electric shock, injury, or property damage:
GENERAL WARNINGS
When using an electrical appliance, basic
precautions should always be followed, including the following:
-
Robotic vacuum cleaner consists of a
robotic vacuum and charging base with
power supply. These components contain
electrical connections, electrical wiring,
and moving parts that potentially present
risk to the user. -
Before each use, carefully inspect all
parts for any damage. If a part is
damaged,
discontinue use. -
Use only identical replacement parts.
-
This robotic vacuum cleaner contains no
serviceable parts. -
Use only as described in this manual.
DO NOT use the robotic vacuum cleaner
for any purpose other than those
described in this manual. -
With the exception of filters, DO NOT
expose any parts of the robotic vacuum
cleaner to water or other liquids.
USE WARNINGS -
This appliance can be used by persons
with reduced physical, sensory or mental
capabilities or lack of experience and
knowledge if they have been given
supervision or instruction concerning
use of the appliance in a safe way and
understand the hazards involved.
a) Children shall not play with the
appliance.
b) Cleaning and user maintenance shall
not be made by children without
supervision. -
Always turn off the robotic vacuum
cleaner before inserting or removing the
filter or dust bin. -
DO NOT handle plug, charging base,
charging cable, or robotic vacuum
cleaner with wet hands. Cleaning and user
maintenance shall not be made by children
without supervision. -
DO NOT use without robot dust bin and
filters in place. -
11. DO NOT damage the charging cord:
a) DO NOT pull or carry charging base
by the cord or use the cord as a
handle.
b) DO NOT unplug by pulling on cord.
Grasp the plug, not the cord.
c) DO NOT close a door on the cord,
pull the cord around sharp corners,
or leave the cord near heated
surfaces. -
DO NOT put any objects into nozzle or
accessory openings. DO NOT use with any
opening blocked; keep free of dust, lint,
hair, and anything that may reduce airflow. -
DO NOT use if robotic vacuum cleaner
airflow is restricted. If the air paths
become blocked, turn the vacuum cleaner
off and remove all obstructions before
turning on the unit again. -
Keep nozzle and all vacuum openings
away from hair, face, fingers, uncovered
feet, or loose clothing. -
DO NOT use if robotic vacuum cleaner
is not working as it should, or has been
dropped, damaged, left outdoors, or
dropped into water.
16. DO NOT place vacuum cleaner on
unstable surfaces. -
DO NOT use to pick up:
a) Liquids
b) Large objects
c) Hard or sharp objects (glass, nails,
screws, or coins)
d) Large quantities of dust (drywall
dust, fireplace ash, or embers). DO
NOT use as an attachment to power
tools for
dust collection.
e) Smoking or burning objects (hot
coals, cigarette butts, or matches)
f) Flammable or combustible materials
(lighter fluid, gasoline,
or kerosene)
g) Toxic materials (chlorine bleach,
ammonia, or drain cleaner) -
18. DO NOT use in the following areas:
a) Wet or damp surfaces
b) Outdoor areas
c) Spaces that are enclosed and may
contain explosive or toxic fumes
or vapors (lighter fluid, gasoline,
kerosene, paint, paint thinners,
mothproofing substances, or
flammable dust)
d) Near fireplaces with unobstructed
entrances.
e) In an area with a space heater. -
Turn off the robotic vacuum cleaner before
any adjustment, cleaning, maintenance or
troubleshooting. -
Allow all filters to air-dry completely
before replacing in the robotic vacuum
cleaner to prevent liquid from being drawn
into electric parts. -
DO NOT modify or attempt to repair the
robotic vacuum cleaner or the battery
yourself, except as indicated in this
manual. DO NOT use the vacuum if it has
been modified or damaged. -
To reduce the risk of electric shock, this
appliance has a polarized plug (one blade
is wider than the other). This plug will fit
in a polarized outlet only one way. If the
plug does not fit fully in the outlet, reverse
the plug. If it still does not fit, contact a
qualified electrician to install the proper
outlet. Do not change the plug in any way. -
In case the self-empty base has a thermal
shutoff the unit needs to have a hard
power reset to restart.
BATTERY USE -
The battery is the power source for
the vacuum. Carefully read and follow
all charging instructions. -
To prevent unintentional starting, ensure
the vacuum is powered off before picking
up or carrying the vacuum. DO NOT carry
the appliance with your finger on the
power switch. -
Use ONLY the Shark® self-empty base
XSKAEDOCK and use only battery
RVBAT850. Use of batteries or battery
chargers other than those indicated may
create a risk of fire. -
Keep the battery away from all metal
objects such as paper clips, coins, keys,
nails, or screws. Shorting the battery
terminals together increases the risk of fire
or burns.
SAVE THESE INSTRUCTIONS
For the latest warnings and cautions, go to sharkclean.com/robothelp
The Self-Empty Base charges your robot and holds dirt and debris from up
to 30 days of cleaning. Select a permanent location for the base, because
every time you relocate it, your robot will have to completely
re-map your house.
Choose a level surface in a central area. Remove any objects that are closer
than 3 feet from either side of the base, or closer than 5 feet from the front
of the base. Plug in the Charging Cord, and turn on power
switch on the back of the base , then place the base with its back
against the wall, in an area with a good
Wi-Fi signal. For best results, set up base on bare floor, or on the SharkMat.
The base must be plugged in continuously for the robot to find it. The
Indicator Light will illuminate green when the base has power.
NOTE: For best results, set up on bare floor or thin carpet.
NOTE: Do not place base against heating elements or baseboards, or in
direct sunlight.
NOTE: The robot makes a loud noise when it empties its debris into the
base. This is normal and not a cause for concern.
INSTALLING THE SIDE BRUSHES
Snap the 2 included
Side Brushes onto the square
pegs on the bottom of the robot.
CHARGING
IMPORTANT: The Shark iQ Robot® has a pre-installed rechargeable battery. Battery should be fully charged before using. It may take up to 6 hours to fully charge.
To charge, the Power button on the side of the robot
must be in the ON position (I). The robot will beep
when charging begins.
When the cleaning cycle is complete, or if the battery
is running low, the robot will search for the base.
If your robot doesn’t return to the base, its charge
may have run out.
If the robot has no charge and cannot return to the base, manually place it on
the base. The base indicator light will flash blue and the robot will
beep when charging begins.
NOTE: When manually placing the robot on the base, make sure the Charging
Contacts on the bottom of the robot are
touching the ones on the base and the robot’s dust bin is touching the debris
intake on the base. While the robot is
charging, both blue LED lights will flash. When charging is complete, both
blue lights will illuminate steadily.
NOTE: When picking up the robot be careful not to place fingers between
the bumper and the base of the robot.
The blue indicator lights on the robot show how much charge is remaining.
While the robot is charging, both blue LED lights will flash. When charging is
complete, both blue lights will illuminate steadily. It may take up to 6 hours
to fully charge your robot.
NOTE: If the low charge light is blinking red, there is not enough charge
for the robot to return to the base. Manually
place the robot on the base.
The Recharge & Resume function is turned OFF by
default. Turn ON Recharge & Resume for complete
coverage if your home’s floor plan is bigger than
1500 sq. ft. Your robot will return to the base,
recharge, and can pick up cleaning where it left off.
Turn ON Evacuate & Resume for homes with pets.
Your robot will return to the base to empty the
dust bin after 30 minutes, then resume cleaning
where it left off.
NOTE: If your floor plan is smaller than 1000 sq. ft., we recommend that you DO NOT use the Evacuate & Resume function.
PREP YOUR HOME
Your robot uses an array of sensors to navigate around walls, furniture legs,
and other obstacles while it
cleans. To prevent the robot from bumping into objects or navigating to areas
you don’t want it to, use the
included BotBoundary® strips. For best results, prepare your home as indicated
below, and schedule a daily
cleaning to ensure all floor areas are regularly maintained.
NOTE: Scheduling is one of many features that are only available in the app.
NOTE: BotBoundary strips must be placed flat-side down.
NOTE: Block off all carpeted stairs with BotBoundary strips.
BOTBOUNDARY STRIPS
USAGE INSTRUCTIONS
-
You can cut BotBoundary
strips to shorten them as
needed. (18-inch minimum)
If cutting a strip, make sure
it’s still long enough to
cover the entire area you
need to block off. Gaps may
cause BotBoundary strips to
malfunction. -
Make sure each BotBoundary
strip lies completely flat
against the floor, with no
overlapping. NOTE: DO NOT
place BotBoundary strips on
top of one another. -
For best results, place the
strips between fixed objects
like furniture legs or door
frames, or make a closed loop
around an obstacle.
PREPPING YOUR HOME USING
BOTBOUNDARY STRIPS
Use the BotBoundary strips to quickly and easily
create no-go zones to keep your robot out of the
areas you would like it to avoid. These may include:
- Near power cords
- In front of thresholds higher than an inch
As it cleans, your robot will create a map of your
home. It may take several cleanings for the robot to
finish its mapping. Once mapping is complete, an
Interactive Map of your floor plan will be available
on the app.
The interactive map in the app allows you to name
rooms, then select which rooms to clean, and
send the robot to immediately clean one specific
location.
As cleanings continue, the robot will update and
refine its path to provide optimized cleaning coverage.
After each use, a cleaning report will be available
in the app.
MANUAL CLEANING MODE
To manually start a cleaning cycle, press the Clean button on the robot or on the mobile app. To stop the robot before it finishes cleaning and automatically returns to the base, press the Dock button.
NOTE: Be sure to charge the robot completely before its first cleaning so that
it can explore, map, and clean as much of your home as possible. It may take
up to 6 hours to fully charge the robot.
NOTE: Avoid picking up and moving the robot or base. If either are
relocated, the robot may not be able to follow its
intelligent cleaning path, or find its way back to the base. If the robot is
picked up or moved for any reason, it should be returned to within 6 inches of
its last location.
USING THE SHARK IQ ROBOT®
Please visit sharkclean.com/app or call 1-888-228-5531 for answers to all your app questions.
USING THE SHARKCLEAN™ APP AND VOICE CONTROLS
Get the most out of your Shark iQ Robot® with these app features:
• Interactive Map Your robot knows where it is
in your home. Identify rooms for Room Select.
• Room Select Immediately send your robot
directly to any room on that floor.
• Recharge and Resume Use Recharge and Resume
to help ensure complete,
multi-room coverage in your home.
• Scheduling Set whole-home cleanings for any time, any day.
• Control From Anywhere Wherever you are, you’re in control of your robot.
• Cleaning Reports Each time your robot cleans, your app will generate a
cleaning report.
• Volume Control You can adjust the volume level of your robot’s audio
notifications.
Search for SharkClean in the app store and download the app to your iPhoneTM or AndroidTM
SETTING UP VOICE CONTROL WITH THE GOOGLE ASSISTANT OR AMAZON ALEXA
Visit sharkclean.com/app for setup instructions which include how to enable
Shark Skill for Amazon Alexa
and using with Google Assistant.
Google Assistant:
“OK Google, tell Shark to start cleaning.”
“OK Google, tell Shark to pause my robot.”
“ OK Google, tell Shark to send my robot to
the dock.”
Amazon Alexa:
“Alexa, tell Shark to start cleaning.”
“Alexa, tell Shark to pause my robot.”
“ Alexa, tell Shark to send my robot to
the dock.”
WI-FI TROUBLESHOOTING
-
To use the app, your phone must be connected to
a 2.4 GHz network. The app will only work on a
2.4 GHz network. -
Typical home Wi-Fi networks support both 2.4 GHz
and 5 GHz. -
Do not use a VPN or a proxy server.
-
Make sure Wi-Fi isolation is turned off on the
router. -
If you cannot connect, call 1-888-228-5531.
STILL CAN’T CONNECT?
Restart your phone
Reboot your robot
-
Make sure the power switch on the back of the
BASE is in the ON position. -
Press the power button on the side of the ROBOT
to the OFF position for 10 seconds, then press it
again to turn power back ON.
Reboot your router
- Unplug the router power cable for 30 seconds,
then plug it back in. Allow several minutes for your
router to reboot completely
| ERROR CODE | PROBLEM |
|---|---|
| ! (RED) + Wi-Fi indicator (RED Flashing) | Wrong password for Wi-Fi |
| ! (Flashing red) + Wi-Fi (RED) | SSID cannot be found, try connecting again |
| ! + Wi-Fi (Flashing RED alternately) | Wrong user name or password for |
your Shark account
! + Wi-Fi (Flashing RED at the same time)| Cannot connect to Wi-Fi
MAINTENANCE
CAUTION: Turn off power before performing any maintenance.
EMPTYING THE ROBOT DUST BIN
Press the Dust Bin Release Tabs and slide out the
dust bin.
To avoid spills, be sure to hold the dust bin in an
upright position. Pinch and lift to open the lid.
Empty debris and dust into trash.
Look between the filter and plastic shield and make
sure there is no debris buildup.
Remove and clean any debris build-up as needed
with a dry cloth or soft brush.
The Base Dust Bin holds up to 30 days’ worth of
dust and debris. Empty the bin when the debris
level approaches the max fill line.
To detach it, press the Release button on top of
the handle, then slide out the bin.
To empty the bin, hold it over a trash can and press
the Empty button on the side.
MAINTENANCE
CLEANING AND REPLACING THE ROBOT FILTER
For optimal suction power, regularly clean and replace the filter inside the
robot’s dust bin. See sharkaccessories.com for replacement filters.
IMPORTANT: DO NOT use water to clean the robot filter.
Remove and empty the robot dust bin. Clean any
hair or debris off the Anti-Tangle Comb on the
back of the dust bin.
Pull filter out of the dust bin by the tabs.
Lightly tap the filter to remove dust and debris.
Reinsert the filter into the robot dust bin, then
slide the dust bin back into the robot.
NOTE: Make sure to insert the dust bin completely, until it clicks into place.
MAINTENANCE
CLEANING AND REPLACING THE BASE FILTERS
For best results, regularly clean and replace the filters in the base.
To clean filters, rinse with cold water ONLY to prevent damage from cleaning
chemicals. Allow all filters to
air-dry for at least 24 hours before reinstalling them to prevent liquid from
being drawn into electric parts.
IMPORTANT: DO NOT use soap when cleaning the filters.
CLEAN PRE-MOTOR FILTERS ONCE A MONTH
To access the pre-motor filters, remove the cover
on the side of the base. Press both slots at the same
time and pull off the cover. Lift out the foam filter by
the handle, and then remove the felt filter underneath.
Tap the filters clean over the trash, then rinse them
with cold water only, as soap or other cleaners may
damage them. Allow the filters to air-dry for 24 hours
before reinstalling.
The filters must be installed correctly for the base to
work properly. Reinsert the felt filter first, then the
foam filter. To reattach the cover, align the bottom of
the cover with the slot on the base and press firmly
until it clicks into place.
CLEAN POST-MOTOR FILTER EVERY YEAR
Press the button at the top of the Filter Door, then
tilt the door and lift it off. Remove the Post-Motor
Filter from the base. To reinstall the post-motor filter,
insert it into the base and replace the filter door.
NOTE: The pre-motor foam and felt filters should be replaced every 2.5
years. The post-motor filter should be replaced every 3 years.
NOTE: Clean the mesh filter inside the dust bin with a small brush once a
month.
MAINTENANCE
SELF-CLEANING BRUSHROLL
The Self-Cleaning Brushroll removes debris over time as it cleans. If some
debris remains wrapped around the brushroll, continue cleaning to allow the
brushroll to remove it.
If some debris remains on the brushroll after continued cleaning, follow the
steps below to remove it.
To access the brushroll, push up on the tabs on the
brushroll access door, then lift off the door.
Lift out the brushroll, and clean off any debris.
Reinstall the brushroll, inserting the flat end first.
Close the brushroll access door and press down until
both sides click into place.
NOTE: When cutting away debris, be sure not to cut the brushroll.
NOTE: Replace brushroll every 6 to 12 months, or when visibly worn. See
sharkaccessories.com for replacement parts.
MAINTENANCE
CLEANING SENSORS AND CHARGING PADS
CLEAN SENSORS AND CHARGING PADS AS NEEDED. With a dry cloth, gently dust off
the sensors and
pads located on the bottom of the robot and on the base.
IMPORTANT: The robot uses cliff sensors to avoid stairs and other steep
drops. Sensors may work less effectively when
they are dirty. For best results, clean sensors regularly.
CLEANING SIDE BRUSHES
CLEAN SIDE BRUSHES AS NEEDED.
Carefully unwind and
remove any string or hair
wrapped around brushes.
Gently wipe brushes with a dry cloth. To reinstall,
snap the brushes over the pegs. Spin the brushes
manually to make sure they are installed correctly.
NOTE: Remove and replace any side brushes that are bent or damaged. To remove a brush, lift it off its peg.
MAINTENANCE
CLEANING THE WHEELS
REMOVE AND CLEAN THE FRONT CASTER WHEEL AS NEEDED.
See sharkaccessories.com for replacement parts.
Pull the Front Caster Wheel from its housing and
remove any debris buildup.
Clean the wheel housing, then reinsert the
caster wheel.
NOTE: Tools may be required to pry off front caster wheel.
NOTE: Brush not included.
Periodically clean the
drive wheels and the
housing around them. To clean, rotate each drive
wheel while dusting.
REPLACEMENT PARTS
NOTE: To order replacement parts and filters, visit sharkaccessories.com.
For all other issues, please call Customer Service at 1-888-228-5531.
END-USER LICENSE AGREEMENT FOR SHARKNINJA SOFTWARE
IMPORTANT: PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT
CAREFULLY
BEFORE CONTINUING WITH THIS PROGRAM INSTALL OR USE OF THIS PRODUCT: SharkNinja
Operating
LLC’s (“SharkNinja”) End-User License Agreement (“EULA”) is a legal agreement
between You (either
a single entity or an individual) and SharkNinja for SharkNinja’s Software
Applications, including those
installed by You onto your SharkNinja products or already installed on your
device, including all firmware
(referred hereafter as “SN APPS”). By installing, copying, checking a box,
clicking a button confirming
your agreement to these terms, or otherwise continuing to use the SN APPS, You
agree to be bound by the
terms of this EULA. This license agreement represents the entire agreement
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understanding between the
parties. If You do not agree to the terms of this EULA, do not install or use
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The SN APPS are protected by copyright laws and international copyright
treaties, as well as other
intellectual property laws and treaties.
-
GRANT OF LICENSE. The SN APPS are licensed as follows:
1.1 Installation and Use. SharkNinja grants You the right to download, install, and use SN APPS on the
specified platform for which the SN APP was designed and in connection with SharkNinja products with
which the SN APPS are designed to operate (“SN Devices”).
1.2 Backup Copies. You may also make a copy of SN APPS downloaded and installed by You for backup and
archival purposes. -
DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.
2.1 Maintenance of Copyright Notices. You must not remove or alter any copyright notices on any and all
copies of the SN APPS.
2.2 Distribution. You may not distribute copies of the SN APPS to third parties.
2.3 Prohibition on Reverse Engineering, Decompilation, and Disassembly. You may not reverse engineer,
decompile, or disassemble SN APPS, except and only to the extent that such activity is expressly permitted
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2.4 Rental. You may not rent, lease, or lend SN APPS without written permission from SharkNinja.
2.5 NOT FOR RESALE SOFTWARE. Applications identified as “Not for Resale” or “NFR,” may not be resold,
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2.6 Support Services. SharkNinja may provide You with support services related to SN APPS (“Support
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considered part of SN APPS and subject to the terms and conditions of this EULA.
2.7 Compliance with Applicable Laws. You must comply with all applicable laws regarding use of SN APPS. -
UPDATES. SharkNinja may provide You with upgrades or updates to SN APPS. This EULA will govern
any upgrades provided by SharkNinja that replace and/or supplement SN APPS, unless such upgrade is
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THIRD-PARTY APPLICATION LIBRARIES AND EMBEDDED SOFTWARE.
5.1 You acknowledge that Ayla Networks, Inc. (“Ayla”) has provided certain application libraries that have
been embedded into SN APPS (“Ayla Application Libraries”) and enables SN Devices to connect to the Ayla
Cloud Service (“Ayla Embedded Software”).
5.2 You will not use the Ayla Application Libraries except as an incorporated portion of SN APPS,
unmodified from the form provided to You.
5.3 You will not use the Ayla Embedded Software except as an incorporated portion of SN Devices,
unmodified from the form provided to You.
5.4 You will not modify, adapt, translate, or create derivative works based on, or decompile, disassemble,
reverse engineer, or otherwise attempt to derive the source code or underlying algorithms of, the Ayla
Application Libraries or the Ayla Embedded Software.
5.5 SharkNinja retains all ownership of SN APPS (and the Ayla Application Libraries contained therein) and
any software installed on SN Devices (including the Ayla Embedded Software) and only a license thereto is
granted to You for use in connection with the SN APPS and SN Devices.
END-USER LICENSE AGREEMENT FOR SHARKNINJA SOFTWARE
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unauthorized access to or use of the systems/services of SharkNinja’s other licensors; nor will You transmit
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Software are the express third-party beneficiaries of this EULA, and the provisions of this Section of this
EULA are made expressly for the benefit of such licensors, and are enforceable by such licensors. -
TERMINATION. Without prejudice to any other rights, SharkNinja may terminate this EULA if You fail to
comply with the terms and conditions of this EULA. In such event, You must destroy all copies of SN APPS
in your possession. -
COPYRIGHT. All title, including but not limited to copyrights, in and to SN APPS and any copies thereof
are owned by SharkNinja or its suppliers. All title and intellectual property rights in and to the content
which may be accessed through use of SN APPS are the property of the respective content owner and may
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no rights to use such content. All rights not expressly granted are reserved by SharkNinja. -
OPEN SOURCE SOFTWARE. You hereby acknowledge that SN APPS may contain software that is
subject to “open source” or “free software” licenses (“Open Source Software”). The license granted by this
EULA does not apply to Open Source Software contained in the SN APPS. Rather, the terms and conditions
in the applicable Open Source Software license shall apply to the Open Source Software. Nothing in this
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acknowledge that the Open Source Software license is solely between You and the applicable licensor of
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Software, and its terms of use, may be found at www.sharkclean.com/opensource. -
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or Ayla Embedded Software. SN APPS, Ayla Application Libraries, and Ayla Embedded Software are
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confidential information. -
APPLICABLE LAW. The laws of the Commonwealth of Massachusetts will govern this EULA and
You hereby consent to exclusive jurisdiction and venue in the state and federal courts sitting in the
Commonwealth of Massachusetts. -
ASSIGNMENT. SharkNinja may assign this EULA without notice to Licensor.
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ENTIRE AGREEMENT. This EULA (including any addendum or amendment to this EULA which is
included with the SN Devices) is the entire agreement between You and SharkNinja relating to the SN
APPS and supersedes all prior or contemporaneous oral or written communications, proposals and
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extent the terms of any SharkNinja policies or programs for support services conflict with the terms of this
EULA, the terms of this EULA shall control.
If You have questions regarding this EULA, please contact SharkNinja at 89 A Street, Suite 100,
Needham, MA 02494.
ONE (1) YEAR LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from authorized
retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and to the
original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and
workmanship for a period of one (1) year from the date of purchase when it is
used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide,
subject to the following conditions and exclusions
What is covered by this warranty?
- The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion, will be repaired or replaced up to one (1) year from the original purchase date.
- In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
-
Normal wear and tear of wearable parts (such as foam filters, filters, batteries, brushrolls, etc.), which
require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not
covered by this warranty. Replacement parts are available for purchase at sharkaccessories.com. -
Any unit that has been tampered with or used for commercial purposes.
-
Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure
to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling in transit. -
Consequential and incidental damages.
-
Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused
in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the
repair is performed by a repair person not authorized by SharkNinja. -
Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal
household conditions within the warranty
period, visit sharkclean.com/support for product care and maintenance self-
help. Our Customer Service
Specialists are also available at
1-888-228-5531 to assist with product
support and warranty service options,
including the possibility of upgrading to our VIP warranty service options for
select product categories.
Please register your product and have it with you when contacting Customer
Service.
SharkNinja will cover the cost for the customer to send in the unit to us for
repair or replacement. A fee of
$24.95 (subject to change) will be charged when SharkNinja ships the repaired
or replacement unit.
How to initiate a warranty claim
You must call 1-888-228-5531 to
initiate a warranty claim. You will need the receipt as proof of purchase.
A Customer Service Specialist will provide you with return and packing
instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other
rights that vary from state to state. Some states do not permit the exclusion
or limitation of incidental or consequential damages, so the
above may not apply to you.
NOTES
RECORD THIS INFORMATION
Model Number: ____
Date Code: ____
Date of Purchase: __
(Keep receipt)
Store of Purchase: __
TIP: You can find the model and serial
numbers on the QR code label on the
bottom of the robot.
EXPECTED PERFORMANCE
Expected runtime: at least 60 minutes
Expected charging time: 6 hours
PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
This Owner’s Guide is designed to help you keep your Shark iQ
Robot® running at peak performance.
SharkNinja Operating LLC
US: Needham, MA 02494
CAN: Ville St-Laurent, QC H4S 1A7
1-888-228-5531
sharkclean.com
Illustrations may differ from actual product. We are constantly striving to
improve our products;
therefore the specifications contained herein are subject to change without
notice.
For SharkNinja U.S. Patent information, visit
sharkninja.com/uspatents
FCC WARNINGS
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to parts 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference in
a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to
radio
or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one
or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
This Device complies with part 15 of the FCC rules. Operation is subject to
the following conditions:
- This device may not cause harmful interference
- This device must accept any interference received, including interference that may cause undesired operation.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this device.
BATTERY REMOVAL AND DISPOSAL
This product uses a battery. When the battery no longer holds a charge, it
should be removed from the vacuum and recycled. DO NOT incinerate or
compost the battery.
When your lithium-ion battery needs to be replaced, dispose of it or recycle
it in accordance with local ordinances or regulations. In some areas, it is
illegal to place spent lithium-ion batteries in the trash or in a municipal
solid waste stream. Return spent battery to an authorized recycling center or
to
retailer for recycling. Contact your local recycling center for information on
where to drop off the spent battery.
For more information on battery removal for disposal, please visit
sharkclean.com/batterysupport.
The RBRC™ (Rechargeable Battery Recycling Corporation) seal on the lithium-ion
battery indicates that the costs to recycle the battery at the end of
its useful life have already been paid by SharkNinja. In some areas, it is
illegal to place spent lithium-ion batteries in the trash or municipal solid
waste
stream and the RBRC program provides an environmentally conscious alternative.
RBRC, in cooperation with SharkNinja and other battery users, has established
programs in the United States and Canada to facilitate the collection
of spent lithium-ion batteries. Help protect our environment and conserve
natural resources by returning the spent lithium-ion battery to an
authorized SharkNinja service center or to your local retailer for recycling.
You may also contact your local recycling center for information on where
to drop off the spent battery, or call
1-800-798-7398.
© 2020 SharkNinja Operating LLC. BOTBOUNDARY, SHARK, and SHARK IQ ROBOT are
registered trademarks of SharkNinja Operating
LLC. SHARKCLEAN and
SHARK IQ ROBOT SELF-EMPTY
are trademarks of SharkNinja Operating LLC.
RBRC is a trademark of Rechargeable
Battery Recycling Corporation. APP STORE
is a service mark of Apple Inc., registered in the U.S. and other countries.
GOOGLE,
GOOGLE ASSISTANT, GOOGLE PLAY, the Google Play logo, and Android are
trademarks of GOOGLE LLC.
AV1002AESeries_Series_IB_E_MP_Mv1
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Read More About This Manual & Download PDF:
Shark IQ Robot AV1002AE Series Robot Vacuum User Manual – Optimized
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