If you’re experiencing trouble with your DIRECTV satellite signal, you may come across error code 771. This error code indicates that your dish is not communicating with the satellite, which can be frustrating if you’re trying to enjoy your favorite TV shows or movies. However, there are several steps you can take to troubleshoot and fix this issue. In this user manual, you’ll find helpful information on how to test your receiver connections, check your satellite dish, and learn more about error code 771. Additionally, you’ll find answers to frequently asked questions, such as how to watch DIRECTV during bad weather and what the Watch in Low Res option means. By following these instructions and tips, you can quickly resolve the error code 771 issue and get back to enjoying your DIRECTV programming.

Get help with error code 771

If you see error code 771, your dish isn’t communicating with the satellite. Find out how to fix it.

FREQUENTLY ASKED QUESTIONS

How can I watch DIRECTV when I have bad weather?

• TV: Press  List  on your remote to access your DVR recordings.

• Tablet or computer: Sign in to directv.com/entertainment and choose  Watch Online.

• Phone: Download the DIRECTV App from the Apple App Store® or Google Play®. After you sign in, choose the option for watching on your phone.

• On demand: Go to  Ch. 1000  to browse thousands of free titles or  Ch. 1100  for the latest movie releases in DIRECTV CINEMA.

Why do I get a DIRECTV error code 771 in bad weather?

Severe weather may interrupt the signal between your dish and the satellite. If you’re currently experiencing heavy rain, hail, or snow, wait for it to pass to see if that fixes the issue. While you wait, you can still enjoy your favorite live or on-demand entertainment on your laptop, tablet, or mobile phone.

What is the Watch in Low Res option on DIRECTV error code 771?

When you lose your high-definition (HD) signal, select  Watch in Low Res to watch your program in standard definition. Once your HD signal comes back, press the  Prev  button on your remote or change back to any HD channel in the Guide.

INSTRUCTIONS & INFO

Test receiver connections

1. Check the Satellite-In (or SAT-IN) cable to make sure all connections between your receiver and the wall outlet are secure. If any adaptors are connected to the cable, check them too.

2. If you have a SWiM power inserter attached to the DIRECTV cable coming from your dish, unplug it from the electrical outlet.

3. Wait 15 seconds, then plug it back in. Be sure not to plug the SWiM power inserter into a power outlet that can be turned off.

Check satellite dish

If you can easily see your satellite dish, make sure nothing blocks the line of sight from the dish to the sky. Don’t climb on your roof.

Learn about error 771

Error code 771
If you see this message, your receiver is having trouble communicating with your satellite dish, and may be interrupting your TV signal. This could be caused by severe weather or a receiver issue. Troubleshoot the issue by following the steps below. Severe Weather
The signal between your dish and the satellite might be temporarily lost due to severe weather. If you’re currently experiencing heavy rain, hail, or snow, wait for it to pass before continuing to troubleshoot. No Weather Issues
If there are no severe weather conditions in your area and you’re seeing Error 771 on all your receivers, call  888.388.4249  for assistance. If only some receivers are affected, try the following:

• Check all cable connections between your receiver and the wall outlet, starting with the Satellite In (SAT-In) connection, and make sure they’re secure. If you have any adaptors connected to the cable, check them too.
• If you have a Single Wire Multiswitch (SWM) power inserter attached to the DIRECTV cable coming from your dish, unplug it from the electrical outlet, wait 15 seconds, and plug it back in.  Note:  Do not plug the SWM power inserter into a power outlet that can be switched off.
• If you can easily see your satellite dish, check to see that nothing is blocking the line of sight from the dish to the sky. DO NOT climb your roof. If you can’t safely remove the obstruction, contact DirecTV to schedule a service call.

If you still see the message, call  888.388.4249  for assistance.

directtv.com/771 – directv.com/771

SPECIFICATION

during bad weather and what the Watch in Low Res option means
Instructions & Info| Provides steps to test receiver connections and check the satellite dish, as well as information on error code 771

FAQS

What is DIRECTV error code 771?

Error code 771 indicates that your dish is not communicating with the satellite.

How can I watch DIRECTV during bad weather?

You can watch DIRECTV on your TV, tablet, computer, or phone. To access your DVR recordings on TV, press List on your remote. To watch online, sign in to directv.com/entertainment. To watch on your phone, download the DIRECTV App from the Apple App Store or Google Play. You can also browse thousands of free titles on demand on Ch. 1000 or the latest movie releases in DIRECTV CINEMA on Ch. 1100.

Why do I get DIRECTV error code 771 in bad weather?

Severe weather may interrupt the signal between your dish and the satellite. If you’re experiencing heavy rain, hail, or snow, wait for it to pass to see if that fixes the issue.

What is the Watch in Low Res option on DIRECTV error code 771?

When you lose your high-definition (HD) signal, select Watch in Low Res to watch your program in standard definition. Once your HD signal comes back, press the Prev button on your remote or change back to any HD channel in the Guide.

How can I troubleshoot DIRECTV error code 771?

You can troubleshoot DIRECTV error code 771 by testing your receiver connections and checking your satellite dish. Make sure all connections between your receiver and the wall outlet are secure and unplug any SWiM power inserter attached to the DIRECTV cable coming from your dish from the electrical outlet for 15 seconds. If you can easily see your satellite dish, make sure nothing blocks the line of sight from the dish to the sky. If you still see the message after troubleshooting, call 888.388.4249 for assistance.

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