INSIGNIA NS-PMG278 27″ WQHD LED Gaming Monitor User Guide

User Guide

INSIGNIA NS-PMG278 27″ WQHD LED Gaming Monitor

Before using your new product, please read these instructions to prevent any damage.

CHILD SAFETY

PROPER MONITOR PLACEMENT MATTERS

THE CONSUMER ELECTRONICS INDUSTRY CARES

• Manufacturers, retailers, and the rest of the consumer electronics industry are committed to making home entertainment safe and enjoyable.
• As you enjoy your monitor, please note that all monitors – new and old – must be supported on proper stands or installed according to the manufacturer’s recommendations. Monitors that are inappropriately situated on dressers, bookcases, shelves, desks, speakers, chests, carts, etc., may fall over, resulting in injury.

TUNE IN TO SAFETY

• ALWAYS follow the manufacturer’s recommendations for the safe installation of your monitor.

• ALWAYS read and follow all instructions for proper use of your monitor.

• NEVER allow children to climb on or play on the monitor or the furniture on which the
  monitor is placed.

• NEVER place the monitor on furniture that can easily be used as steps, such as a chest of
  drawers.

• ALWAYS install the monitor where it cannot be pushed, pulled over or knocked down.

• ALWAYS route cords and cables connected to the monitor so that they cannot be tripped over, pulled or grabbed.

WALL OR CEILING MOUNT YOUR MONITOR

• ALWAYS contact your retailer about professional installation if you have any doubts about your ability to safely mount your monitor.
• ALWAYS use a mount that has been recommended by the monitor manufacturer and has a safety certification by an independent laboratory (such as UL, CSA, ETL).
• ALWAYS follow all instructions supplied by the monitor and mount manufacturers.
• ALWAYS make sure that the wall or ceiling where you are mounting the monitor is appropriate. Some mounts are not designed to be mounted to walls and ceilings with steel studs or cinder block construction. If you are unsure, contact a professional installer.
• Monitors can be heavy. A minimum of two people is required for a wall or ceiling mount
  installation.

MOVING AN OLDER MONITOR TO A NEW PLACE IN YOUR HOME

• Many new monitor buyers move their older CRT monitors into a secondary room after the purchase of a flat-panel monitor. Special care should be made in the placement of older CRT monitors.

• ALWAYS place your older CRT monitor on furniture that is sturdy and appropriate for its
  size and weight.

• NEVER place your older CRT monitor on a dresser where children may be tempted to use the drawers to climb.

• ALWAYS make sure your older CRT monitor does not hang over the edge of your furniture.

IMPORTANT SAFETY INSTRUCTIONS

1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with a dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, power outlets, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.                                         
13. Unplug this apparatus during lightning storms or when unused for long periods of time.
14. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as when the power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
15. The wall plug is the disconnecting device. The plug must remain readily operable.
16. The apparatus should not be exposed to dripping or splashing, and no objects filled with liquids, such as vases, should be placed on the apparatus.
17. Do not overload power strips and extension cords. Overloading can result in fire or electric shock.
18. Never push any object into the slot on the monitor cabinet. It could short circuit parts causing a fire or electric shock. Never spill liquids on the monitor.
19. To ensure satisfactory operation, use the monitor only with UL listed computers which have appropriate configured receptacles marked between 100 – 240V AC, Min. 5A.

WARNING

Electric shock hazard
To reduce the risk of fire or electric shock, do not remove any cover or expose the device to rain or moisture. No user-serviceable parts are inside. Refer servicing to qualified service technicians.

Lightning
For added protection for your device receiver during a lightning storm, or when it is left unattended and unused for long periods of time, unplug it from the power outlet. This helps prevent property damage from power line surges.

Handling the LCD panel

• Do not drop your monitor or hit, jolt, or press hard against the LCD panel. If the screen breaks, be careful of broken glass.
• If the LCD panel is broken, make absolutely sure that you do not touch the liquid in the panel. This may cause skin inflammation.
• If the liquid gets in your mouth, immediately gargle, rinse, and consult with your doctor. Also, if the liquid gets in your eyes or touches your skin, consult with your doctor after rinsing for at least 15 minutes or longer in clean water.

Replacement parts
When replacement parts are required, make sure that the service technician uses replacement parts specified by the manufacturer that have the same characteristics as the original part. Unauthorized substitutions may result in fire, electric shock, personal injury, or other hazards.

Safety check
After completing any service or repair to this device, ask the service technician to perform routine safety checks to determine that your monitor is in correct operating condition.

Power source
Operate your monitor only from the type of power source indicated on the marking label. If you are not sure of the type of power supplied to your home, consult an electrician or your local power company.

Servicing
These servicing instructions are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions unless you are qualified to do so.

CAUTION

Damage requiring service
Unplug this monitor from the power outlet and refer servicing to qualified service personnel under the following conditions:

• When the power supply cord or plug is damaged or frayed.
• If liquid has been spilled or objects have fallen into your monitor.
• If your monitor has been exposed to rain or water.
• If your monitor does not operate normally by following the operating instructions. Adjust only those controls covered by the operating instructions because incorrect adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore your monitor to its normal operation.
• If your monitor has been dropped or damaged in any way.
• When your monitor exhibits a distinct change in performance.

End of life directives
Your monitor may contain materials that are regulated for environmental reasons. Your monitor also contains materials that can be recycled and reused. To help protect the environment, contact your local authorities for information about disposal or recycling and about finding a recycler in your area before you dispose of your monitor.

Special notes on LCD monitors
The following symptoms are normal with LCD monitors and do not indicate a problem.

• Due to the nature of the fluorescent light, the screen may flicker during initial use. Turn off your monitor, then turn it on again to make sure the flicker disappears.
• You may find slightly uneven brightness on the screen depending on the display properties you use.
• The LCD screen has effective pixels of 99.99% or more. It may include blemishes of 0.01% or less such as a missing pixel or a pixel lit all of the time.
• Due to the nature of the LCD screen, an afterimage of the previous screen may remain after switching the image when the same image has been displayed for a long time. Your monitor will slowly recover from this.
• When the screen becomes black or flashing, or cannot illuminate any more, contact your dealer or service center to replace parts. Don’t repair the screen by yourself.

Introduction

Congratulations on your purchase of a high-quality Insignia product. Your NS- PMG278 represents the state of the art in gaming monitor technology and is designed for reliable and trouble-free performance.

• 27″ WQHD LED Gaming Monitor with built-in four speaker system
• Crisp, clear display for Windows® and your gaming devices
• Recommend resolution: 2560 × 1440 @144Hz
• 1ms response time
• Ergonomic design
• Space saving, compact case design
• Fully Plug & Play using the DDC2B

Installing the stand or wall-mount bracket

• If you want to place your monitor on a table or in an entertainment center, go to Installing the stand.
• If you want to mount your monitor on a wall, go to Installing a wall-mount bracket.

Notes

• If you plan to wall-mount your monitor, do not install the stand.
• Store the stand in case you decide to use it in the future.

Installing the stand

1. Place the monitor screen face down on a cushioned, clean surface with the bottom edge hanging over the edge of the surface.                                 
2. Rotate the monitor stand down until it locks into place
3. Slide the stand into the indentation on the stand base, then push the stand base onto the stand.
4. Tighten the screw to secure your monitor to the base.

Installing a wall-mount bracket

Warnings

• Your monitor has four VESA mounting holes on the back. If you attach a wall-mount bracket to the back of your monitor, the bracket must be securely attached, using all four holes. If you do not use all four mounting holes, your monitor may fall and cause property damage or personal injury. See the documentation that came with your wall mount for complete mounting instructions.
• Your monitor is intended to be supported by a UL Listed wall mount bracket with suitable weight/load.

1. Carefully place your monitor face-down on a cushioned, clean surface to protect the screen.                                       
2. Remove the four screws that secure the stand to the back of your monitor.
3. Attach the wall-mount bracket to your monitor using the mounting holes on the back of your monitor. See the instructions that came with the wall-mount bracket for information about how to correctly hang your monitor.           Notes
   • The length of the wall-mount screws vary depending on the wall-mount bracket you purchased. See the instructions that came with the wall-mount bracket for screw lengths.
   • The mounting holes on the back of your monitor take type M4 screws.

Monitor components

This section contains information about:

• Package contents
• Front controls
• Back ports

Package contents

• 27″ WQHD LED Gaming Monitor
• Stand base
• Dual link DVI cable
• Displayport cable
• HDMI cable
• Audio cable
• Power cord
• Quick Setup Guide

Front controls

Back ports

Making connections

Connecting a device using an HDMI port

1. Plug the included HDMI cable into one of the HDMI jacks on the back of your monitor and into an HDMI jack on a device.
2. Turn on the connected device, then press AUTO. The video input menu opens.
3. Press + or – to highlight HDMI1 or HDMI2 , then press MENU. If the connected device is on and sending a video signal, the picture appears on your monitor’s screen.

Connecting your computer using the Display port

1. Plug the included Display port (DP) cable into the DP port on the back of your monitor and into a DP port on your computer.
2. Turn on your computer, then press AUTO. The video input menu opens.
3. Press + or – to highlight DisplayPort , then press MENU. If the connected device is on and sending a video signal, the picture appears on your monitor’s screen.

Connecting your computer using dual link DVI

1. Plug the included DVI cable into the DVI jack on the back of your monitor and into a dual link DVI jack on your computer.
2. Plug the included audio cable into the (Audio IN) jack on the back of your monitor and into the audio out jack on your computer.
3. Turn on your computer, then press AUTO. The video input menu opens.
4. Press + or – to highlight Dual DVI, then press MENU. If the connected device is on and sending a video signal, the picture appears on your monitor’s screen.

Connecting the USB ports
You can connect your computer or a video game console to the USB upstream port using a USB cable with a Type B connector on one end and a Type A connector on the other end.

You can connect USB devices, such as a keyboard and mouse, to the USB downstream ports using a USB cable with Type A connectors on both ends.

1. To connect your computer or a video game console to the (USB upstream) port, plug the Type B connector on a USB cable (not included) into the USB upstream port on the back of your monitor, then connect the Type A cable connector to the downstream port on your computer or video game console.
2. To connect a USB device, connect a Type A USB cable (not included) to one of the (USB downstream) ports on the back of your monitor and to a USB port on the device.

Connecting headphones

Note
When you connect headphones, the monitor speakers are muted.

1. Plug headphones into the (headphone) jack on the back on your monitor.
2. If you are using dual DVI, make sure that the audio cable is connect to the computer and your monitor.
3. Make sure that sound is turned on for your connected devices.
4. If the headphones are not working, make sure that your monitor is selected as the default audio device on the computer. See the documentation that came with the computer or the operating system.

Connecting the power cable

• Plug the power cord into the power connector on the back of your monitor and into a three-prong power outlet.

Caution

• Your monitor should only be operated from the power source indicated on the label.
• Always unplug the power cord from the power outlet when you will not be using your monitor for an extended period of time.

Using your monitor

Turning your monitor on and off

1. Press (power). Your monitor turns on and the power indicator lights blue.
2. Press (power) again. Your monitor turns off and the power indicator turns off.

Note
If your monitor does not receive a video signal within seven seconds, your monitor goes into standby mode. In standby mode, the screen turns off to save power and the power indicator lights orange.

To “wake” your monitor, press any key on the connected computer keyboard or move the mouse or move a control on the connected game controller.

Adjusting the viewing angle

You can:

• Raise or lower the screen
• Tilt the screen forward or backward
• Rotate the screen left or right.

Note
When adjusting the viewing angle:

• Look at the full face of the screen.
• Hold the stand base to avoid tipping over your monitor.
• Do not touch the screen glass while making adjustments. You may damage or break the glass.
• Make sure that you do not pinch your fingers.

Adjusting the volume

1. Press + to open the volume controls.
2. Press + or – to increase or decrease the volume.
3. Wait 10 seconds or press AUTO to close the volume controls.

Note
To mute the monitor speakers, press and hold – until the volume is set to 0.

Adjusting the resolution and refresh rate
You can adjust the monitor’s resolution and refresh rate to improve the quality of the screen display. See the documentation that came with the computer or the computer’s operating system. The available resolutions and refresh rates are list in Factory preset timing table on page 21.

Adjusting menu options
You can adjust the monitor’s settings to get the best picture display.

1. Make sure that your monitor is on, then press MENU. The monitor menu is displayed.
2. Press + or – to highlight a menu icon, then press MENU.
3. Press + or – to highlight an option, then press MENU.
4. Press + or – to adjust the setting, then press MENU.
5. If the option has sub-options, press + or – to highlight an sub-option, then press MENU.
6. Press + or – to adjust the setting, then press MENU.
7. Press AUTO to return to the previous option or menu or to close the menu.

Menus and options

Locking or unlocking the menu
You can lock your monitor’s menu so that options cannot be accidentally changed. You can set the lock when your monitor is on or off.

1. Make sure that your monitor is turned off.
2. Press and hold MENU.
3. Press to turn on your monitor.
4. To unlock the menu, repeat Steps 1 through 3.

Maintaining

Cleaning your monitor cabinet

Clean the cabinet with a soft, lint-free cloth. If the cabinet is especially dirty, moisten a soft, lint-free cloth in a weak detergent solution, squeeze the excess moisture from the cloth, then wipe the cabinet with the cloth. Use a clean cloth to dry the cabinet.

Cleaning your monitor screen
Clean the screen with a soft, lint-free cloth.

Troubleshooting

Warning
Do not try to repair your monitor yourself. Contact authorized service personnel.

Note
If the problem is not solved by using these troubleshooting instructions, turn off your monitor, then turn it on again.

Specifications

Note
The length of the wall-mount screws vary depending on the wall-mount bracket you purchased. See the instructions that came with the wall-mount bracket for screw lengths.

Factory preset timing table

Legal notices

FCC Statement
Note: This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Warning
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Cables
Connections to this device must be made with shielded cables with metallic RF/EMI connector hoods to maintain compliance with FCC Rules and Regulations.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.

Windows®
Windows® is a registered trademark of Microsoft Corporation in the United States and other countries.

ONE-YEAR LIMITED WARRANTY

Definitions:
The Distributor* of Insignia branded products warrants to you, the original purchaser of this new Insignia-branded product (“Product”), that the Product shall be free of defects in the original manufacturer of the material or workmanship for a period of one (1) year from the date of your purchase of the Product (“Warranty Period”).

For this warranty to apply, your Product must be purchased in the United States or Canada from a Best Buy branded retail store or online at www.bestbuy.com or www.bestbuy.ca and is packaged with this warranty statement.

How long does the coverage last?
The Warranty Period lasts for 1 year (365 days) from the date you purchased the Product. Your purchase date is printed on the receipt you received with the Product.

What does this warranty cover?
During the Warranty Period, if the original manufacture of the material or workmanship of the Product is determined to be defective by an authorized Insignia repair center or store personnel, Insignia will (at its sole option): (1) repair the Product with new or rebuilt parts; or (2) replace the Product at no charge with new or rebuilt comparable products or parts. Products and parts replaced under this warranty become the property of Insignia and are not returned to you. If service of Products or parts are required after the Warranty Period expires, you must pay all labor and parts charges. This warranty lasts as long as you own your Insignia Product during the Warranty Period. Warranty coverage terminates if you sell or otherwise transfer the Product.

How to obtain warranty service?
If you purchased the Product at a Best Buy retail store location or from a Best Buy online website (www.bestbuy.com or www.bestbuy.ca), please take your original receipt and the Product to any Best Buy store. Make sure that you place the Product in its original packaging orpackaging that provides the same amount of protection as the original packaging.

To obtain warranty service, in the United States call 1-888-BESTBUY or in Canada call 1-866-BESTBUY. Call agents may diagnose and correct the issue over the phone.

Where is the warranty valid?
This warranty is valid only in the United States and Canada at Best Buy branded retail stores or websites to the original purchaser of the product in the county where the original purchase was made.

What does the warranty not cover?
This warranty does not cover:

• Customer instruction/education

• Installation

• Set up adjustments

• Cosmetic damage

• Damage due to weather, lightning, and other acts of God, such as power surges

• Accidental damage

• Misuse

• Abuse

• Negligence

• Commercial purposes/use, including but not limited to use in a place of business or in communal areas of a multiple dwelling condominium or apartment complex, or otherwise
  used in a place of other than a private home.

• Modification of any part of the Product, including the antenna

• Display panel damaged by static (non-moving) images applied for lengthy periods (burn-in).

• Damage due to incorrect operation or maintenance

• Connection to an incorrect voltage or power supply

• Attempted repair by any person not authorized by Insignia to service the Product

• Products sold “as is” or “with all faults”

• Consumables, including but not limited to batteries (i.e. AA, AAA, C etc.)

• Products where the factory applied serial number has been altered or removed

• Loss or Theft of this product or any part of the product

• Display panels containing up to three (3) pixel failures (dots that are dark or incorrectly illuminated) grouped in an area smaller than one tenth (1/10) of the display size or up to five (5) pixel failures throughout the display. (Pixel based displays may contain a limited number of pixels that may not function normally.)

• Failures or Damage caused by any contact including but not limited to liquids, gels or pastes.

REPAIR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY FOR BREACH OF WARRANTY. INSIGNIA SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT, INCLUDING, BUT NOT LIMITED TO, LOST DATA, LOSS OF USE OF YOUR PRODUCT, LOST BUSINESS OR LOST PROFITS. INSIGNIA PRODUCTS MAKES NO OTHER EXPRESS WARRANTIES WITH RESPECT TO THE PRODUCT, ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE WARRANTY PERIOD. SOME STATES, PROVINCES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE.

Contact Insignia:
1-877-467-4289
www.insigniaproducts.com

INSIGNIA is a trademark of Best Buy and its affiliated companies.
*Distributed by Best Buy Purchasing, LLC
7601 Penn Ave South, Richfield, MN 55423 U.S.A.
©2017 Best Buy. All rights reserved.
Made in China

For product inquiries, please contact us with the information below:
1-877-467-4289
www.insigniaproducts.com

INSIGNIA is a trademark of Best Buy and its affiliated companies.
Distributed by Best Buy Purchasing, LLC
7601 Penn Ave South, Richfield, MN 55423 U.S.A.
©2017 Best Buy. All rights reserved.
Made in China

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