Bodum Warranty Information
- June 7, 2024
- Bodum
Table of Contents
Bodum Product Warranty
All BODUM products carry a limited one-year warranty on manufacturer defects.
Glass is not covered by warranty. Proof of purchase must be provided upon
request in order to verify warranty coverage. Please retain purchase receipts
for your records.
Return Policy
Bodum allows 30 days for the return of unused products, based on the date the
item was originally received by the customer. We offer refunds or replacements
of unused merchandise, less than a 10% restocking fee, and any associated
shipping charges. Returns and damages caused by misuse or non-household use
are not covered within this policy and claim approval is purely at Bodum’s
discretion. Items received with broken glass are not considered defective
products. Bodum must be notified of any breakage within five business days.
To return an item:
1. Please contact Bodum via email or call toll-free at 1-800-23-BODUM (26386)
to receive a Return Authorization number. (Returns with an invalid, expired or
missing RA number will be subject to a 50% restocking fee.)
2. Use the return label on your packing slip and clearly indicate the Return
Authorization Number in the provided field. If you no longer have your packing
slip you may print a new Return Label here.
3. You can use your original Bodum.com box you received, or any plain,
unmarked cardboard box to ship your return. If there are any existing shipping
labels, stickers, or other materials on the shipping box from previous
shipments, please remove them.
4. Attach your new return label to the shipping box. Please use a traceable
carrier and retain the tracking number for your records. Bodum is not
responsible for any items that are lost or damaged in transit.
5. We’ll take care of the rest! Once your return is received and inspected
(usually within 72 hours of receipt), your refund will be processed and a
credit will be automatically applied to your credit card or original method of
payment within 7 business days. Please note that, depending on your credit
card company, it may take an additional 2-10 business days after your credit
is applied for it to post to your account.
Questions? Please give us a call at 1-800-23-BODUM (26386), Monday
through Friday, between 9 am – 7 pm EST.
The following items may NOT be returned:
- Any item without a return authorization number.
- Used or damaged items
- Discontinued products
- Products that are not in their original packaging and containing all accessories
- Items over 30 days of the shipment receipt date
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