beko Refrigerator User Manual

: June 7, 2024
: Beko

beko Refrigerator User Manual

Please read these instructions first before using your appliance

Thank you for choosing a Beko appliance.
Please take some time to read this user manual before using your appliance, to ensure you know how to safely operate the controls and functions.
Carefully follow all unpacking and installation instructions to ensure the appliance is correctly connected and fitted prior to use.
Please write your product model and serial number on the last page of this user manual, and store in a safe location close to the appliance for easy future reference.
This user manual may also be applicable for several other models. Differences between models will be listed.
If you have any questions or concerns, please call our contact centre or find help and information online at www.beko.co.uk

Symbols and their descriptions
This instruction manual contains the following symbols:
Important information or useful usage tips.
Warning against dangerous conditions for life and property.
Warning against electric voltage.

INFORMATION

| The model information as stored in the product data base can be reached by entering following website and searching for your model identifier (*) found on energy label.
https://eprel.ec.europa.eu/

Your appliance

Congratulations on your choice a Beko quality Appliance which has been
designed to give you service for many years.

Temperature setting knob
Movable shelves
Defrost water collection channel – Drain tube
Crisper cover
Crisper
Adjustable front feet
Dairy compartment
Adjustable door shelves
Egg compartment
Bottle shelf
Wine Rack

* May not be available in all models
Figures that take place in this instruction manual are schematic and may not correspond exactly with your product. If the subject parts are not included in the product you have purchased, then it is valid for other models.

Warnings

Do not connect your appliance to the electricity supply until all packing and transit protectors have been removed.
If transported horizontally leave to stand upright for at least 4 hours before switching, on to allow compressor oil to settle
If you are discarding an old refrigerator with a lock or latch fitted to the door, disable the lock/latch, ensure that it is left in a safe condition to prevent the entrapment of young children.
This fridge/freezer must only be used for its intended purpose i.e the storing and freezing of edible foodstuff.
Do not dispose of the appliance on a fire. At Beko , the care and protection of our environment is an ongoing commitment. This appliance which is among the latest range introduced is particularly environment friendly. Your appliance contains non CFC / HFC natural substances in the cooling system (Called R600a) and in the insulation (Called cyclopentane) which are potentially flammable if exposed to fire. Therefore, take care not to damage, the cooling circuit / pipes of the appliance in transportation and in use. In case of damage do not expose the appliance to fire or potential ignition source and immediately ventilate the room where the appliance is situated.
We suggest you contact your local authority for disposal information and facilities available.
To obtain the best possible performance and trouble free operation from your appliance it is very important to carefully read these instructions.
On delivery, check to make sure that the product is not damaged and that all the parts and accessories are in perfect condition.
Ensure that the plug remains readily accessible. Do not use multiple adapter or extension cable.
Failure to observe these instructions may invalidate your right to free service during the guarantee period.
Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.
Do not damage the refrigerant circuit.
Do not use electrical appliances inside the food storage compartments of the appliance, unless they are of the type recommended by the manufacturer.
We suggest you keep these instructions in a safe place for easy reference.
This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.
Children should be supervised to ensure that they do not play with the appliance.

Electrical requirements
Before you insert the plug into the wall socket make sure that the voltage and the frequency shown on the rating plate inside the appliance corresponds to your electricity supply. Rating label is on the left hand side of fridge inner liner. We recommend that this appliance be connected to the mains supply via a suitable switched and fused socket. The appliance must be positioned so that the plug is accessible.
WARNING:
When positioning the appliance ensure the supply cord is not trapped or damaged Should the mains lead of the appliance become damaged or should it need replacing at any time, it must be replaced by a special purpose made mains lead which can only be obtained from a Beko authorized service agent.

Warning! This appliance must be earthed
If the fitted moulded plug is not suitable for your socket, then the plug should be cut off and an appropriate plug fitted. Destroy the old plug which is cut off as a plug with bared cord could cause a shock hazard if inserted into a socket elsewhere in the house. The moulded plug on this appliance incorporates a 13 A fuse. Should the fuse need to be replaced an ASTABEAB approved BS 1362 fuse of the same rating must be used. Do not forget to refit the fuse cover. In the event of losing the fuse cover the plug must not be used until a replacement fuse cover has been fitted. Colour of the replacement fuse cover must be the same colour as that visible on the pin face of the plug. Fuse covers are available from any good electrical store.

Important! Fitting A Different Plug

As the colours of the wires in the mains lead of this appliance may not correspond with the coloured markings identifying the terminals inyour plug proceed as follows: (See diagram).
Connect the green-yellow or green (Earth) wire to th terminal in the plug marked ‘E’ or with the symbol or coloured green and yellow or green.
Connect the blue (Neutral) wire to the terminal in the plug marked ‘N’ or coloured black.
Connect the brown (Live) wire to the terminal in the plug marked ‘L’ or coloured red.
With alternative plugs a 13 A fuse must be fitted either in the plug or adaptor or in the main fuse box. If in doubt contact a qualified electrician.

Energy saving tips

Ensure your appliance is installed in a well ventilated area.
Ensure the time between buying chilled/frozen food and placing them in your appliance is kept at minimum, particularly in summer. We recommend you use a cool bag or a special carrier bag to carry perishable food. Do not leave the door (s) of your appliance open longer than necessary and ensure they are closed properly after each opening.
Defrost frozen food in the fridge compartment, so that frozen food acts as an ice pack to assist cooling in the fridge.
Energy consumption of this appliance is measured while freezer compartment is loaded without use of top shelf lid and the drawers except the bottom drawer. It is advised that freezer compartment is loaded without use of drawers except the bottom drawer in order to achieve maximum loading capacity

Compliance with WEEE Directive and Disposing of the Waste Product:
Dustbin Icon This product complies with EU WEEE Directive (2012/19/ EU). This product bears a classification symbol for waste electrical and electronic equipment (WEEE).This product has been manufactured with high quality parts and materials which can be reused and are suitable for recycling. Do not dispose of the waste product with normal domestic and other wastes at the end of its service life. Take it to the collection center for the recycling of electrical and electronic equipment. Please consult your local authorities to learn about these collection centers.

Compliance with rohs directive:
The product you have purchased complies with EU RoHS Directive (2011/65/EU). It does not contain harmful and prohibited materials specified in the Directive.

Package information
Packaging materials of the product are manufactured from recyclable materials in accordance with our National Environment Regulations. Do not dispose of the packaging materials together with the domestic or other wastes. Take them to the packaging material collection points designated by the local authorities.

Installation

The manufacturer will not be liable for any event caused by disregarding the information supplied in this user manual.

Points to be paid attention to when the relocation of the appliance

Your appliance should be unplugged. Before transportation of your appliance, it should be emptied and cleaned.
Before it is re-packaged, shelves, accessories, crisper, etc. inside your appliance should be fixed with adhesive tape and secured against impacts. Packaging should be adequate and the transportation rules on the package should be strictly observed.
Original packaging and foam materials should be kept for future transportations or moving.

Before you start the appliance,
Check the following before you start to use your appliance:

Clean the interior of the appliance as recommended in the “Maintenance and cleaning” section.
Connect the plug of the appliance to the wall socket. When the fridge door is opened, fridge internal lamp will turn on.
When the compressor starts to operate, a sound will be heard. The liquid and gases sealed within the refrigeration system may also give rise to noise, even if the compressor is not running and this is quite normal.
- Condenser of your refrigerator is on the rear side. In order to increase the energy efficiency by minimizing the power consumption, the upper part of the condenser on the rear side of the product must be pulled backwards and locked as shown in the figure. When the condenser is pulled back, the right and left upper holders are locked and the position of the condenser is fixed.
Front edges of the appliance may feel warm. This is normal. These areas are designed to be warm to avoid condensation.

Electrical connection
Connect your product to a grounded socket which is being protected by a fuse with the appropriate capacity. Important: The connection must be in compliance with national regulations.

The power plug must be easily accessible after installation.
Electrical safety of your appliance shall be guaranteed only if the earth system in your house complies with standards.
The voltage stated on the label located at left inner side of your product should be equal to your network voltage.
Extension cables and multi plugs must not be used for connection.
1. A damaged power cable must be replaced by a qualified electrician.
2. Product must not be operated before it is repaired! There is the risk of electric shock!

Disposing of the packaging
The packing materials may be dangerous for children. Keep the packing materials out of the reach of children or dispose of them by classifying them in accordance with the waste instructions stated by your local authorities. Do not throw away with regular house waste, throw away on packaging pick up spots designated by the local authorities. The packing of your appliance is produced from recyclable materials.

Disposing of your old appliance
Dispose of your old appliance without giving any harm to the environment.

You may consult your authorized dealer or waste collection center of your municipality about the disposal
of your appliance.

Before disposing of your appliance, cut out the electric plug and, if there are any locks on the door, make them inoperable in order to protect children against any danger.

Placing and Installation
If the entrance door of the room where the appliance will be installed is not wide enough for the appliance to pass through, then carefully remove the doors of your appliance and pass it sideways through the door.

Install your appliance to a place that allows ease of use.
Keep your appliance away from heat sources, humid places and direct sunlight.
There must be appropriate air ventilation around your appliance in order to achieve an efficient operation. If the appliance is to be placed in a recess in the wall, there must be at least 5 cm distance with the ceiling and at least 5 cm with the wall. Do not place your product on the materials such as rug or carpet.
Place your appliance on an even floor surface to prevent jolts. Your product requires adequate air circulation to function efficiently.
If the product will be placed in an alcove, remember to leave at least 5 cm clearance between the product and the ceiling, rear wall and the side walls.
If the product will be placed in an alcove, remember to leave at least 5 cm clearance between the product and the ceiling, rear wall and the side walls. Check if the rear wall clearance protection component is present at its location (if provided with the product). If the component is not available, or if it is lost or fallen, position the product so that at least 5 cm clearance shall be left between the rear surface of the product and the wall of the room. The clearance at the rear is important for efficient operation of the product.

WARNING:
Do not locate extension sockets or charging transformers/power supplies or Lithium-Iron battery operated products adjacent to the compressor as they could overheat.

Preparation

For a freestanding appliance; ‘this refrigerating appliance is not intended to be used as a built-in appliance’

Your appliance should be installed at least 30 cm away from heat sources such as hobs, ovens, central heater and stoves and at least 5 cm away from electrical ovens and should not be located under direct sunlight.
The ambient temperature of the room where you install your appliance should at least be 10°C. Operating your appliance under cooler conditions is not recommended with regard to its efficiency.
Please make sure that the interior of your appliance is cleaned thoroughly.
If two appliances are to be installed side by side, there should be at least 2 cm distance between them.
When you operate your appliance for the first time, please observe the following instructions during the initial six hours.
The door should not be opened frequently.
It must be operated empty without any food in it.
Do not unplug your appliance. If a power failure occurs out of your control, please see the warnings in the “Recommended solutions for the problems” section.
Original packaging and foam materials should be kept for future transportations or moving
Due to temperature change as a result of opening/closing the product door during operation, condensation on the door/body shelves and the glass containers is normal especially in Summer.

Reversing the doors

Using your appliance

**Temperature Control And Adjustment

** The operating temperature is regulated by the temperature control.

1=Lowest cooling setting (Warmest setting).
5=Highest cooling setting (Coldest setting).

The average temperature inside the fridge should be around +5°C. Please choose the setting according to the desired temperature. Please note that there will be different temperatures in the cooling area. The coldest region is immediately above the vegetable compartment. The interior temperature also depends on ambient temperature, the frequency with which the door is opened and the amount of foods kept inside. The average temperature inside the fridge should be around +5°C Please choose the setting according. to the desired temperature. Please note that there will be different temperatures in the cooling area. The coldest region is immediately above the vegetable compartment. The interior temperature also depends on ambient temperature, the frequency with which the door is
opened and the amount of foods kept inside.

Thermostat setting button

The interior temperature of your refrigerator changes for the following reasons;

Seasonal temperatures,
Frequent opening of the door and
leaving the door open for long periods,
Food put into the refrigerator
without cooling down to the room temperature,
The location of the refrigerator in the room (e.g. exposing to sunlight).
You may adjust the varying interior temperature due to such reasons by using the thermostat. Numbers around the thermostat button indicates the cooling degrees.
If the ambient temperature is higher than 25°C, turn the thermostat button to maximum position.
If the ambient temperature is lower than 25°C, turn the thermostat button to minimum position.

Defrost

The fridge compartment defrosts automatically. The thawing water flows through the drain channel into a collection container at the rear of the device. During defrosting, water droplets form at the back of the fridge due to the evaporator. If not all of the drops run down, they may freeze again after defrosting but will be thawed during the next defrost cycle. Check the flow of the thawed water from time to time. It may become blocked occasionally.

Defrost

Maintenance and cleaning

Cleaning your fridge at regular intervals will extend the service life of the product.

WARNING:

Unplug the product before cleaning it

Never use gasoline, benzene or similar substances for cleaning purposes.
Never use any sharp and abrasive tools, soap, household cleaners, detergent and wax polish for cleaning t
For non-No Frost products, water drops and frosting up to a fingerbreadth occur on the rear wall of the Fridge compartment. Do not clean it; never apply oil or similar agents on it.
Only use slightly damp microfiber cloths to clean the outer surface of the product. Sponges and other types of cleaning cloths may scratch the surface
Dissolve one teaspoon of bicarbonate in half litre of water. Soak a cloth with the solution and wrung it thoroughly. Wipe the interior of the refrigerator with this cloth and the dry thoroughly.
Make sure that no water enters the lamp housing and other electrical items
If you will not use the refrigerator for a long period of time, unplug it, remove all food inside, clean it and leave the door ajar.
Check regularly that the door gaskets are clean. If not, clean them.
To remove door and body shelves, remove all of its contents.
Remove the door shelves by pulling them up. After cleaning, slide them from top to bottom to install.
Never use cleaning agents or water that contain chlorine to clean the outer surfaces and chromium coated parts of the product. Chlorine causes corrosion on such metal surfaces.

Avoiding bad odours

Materials that may cause odour are not used in the production of our refrigerators. However, due to inappropriate food preserving conditions and not cleaning the inner surface of the refrigerator as required can bring forth the problem of odour. Pay attention to following to avoid this problem:
Keeping the refrigerator clean is important. Food residuals, stains, etc. can cause odour. Therefore, clean the refrigerator with bicarbonate dissolved in water every few months. Never use detergents or soap.
Keep the food in closed containers. Microorganisms spreading out from uncovered containers can cause unpleasant odours.
Never keep the food that have passed best before dates and spoiled in the refrigerator.

Protecting the plastic surfaces

Do not put liquid oils or oil-cooked meals in your refrigerator in unsealed containers as they damage the plastic surfaces of the refrigerator. If oil is spilled or smeared onto the plastic surfaces, clean and rinse the relevant part of the surface at once with warm water.

Troubleshooting

Check this list before contacting the service. Doing so will save you time and money. This list includes frequent complaints that are not related to faulty workmanship or materials. Certain features mentioned herein may not apply to your product.

The refrigerator is not working.

The power plug is not fully settled. >>> Plug it in to settle completely into the socket.
The fuse connected to the socket powering the product or the main fuse is blown. >>> Check the fuses.

Condensation on the side wall of the cooler compartment (MULTI ZONE, COOL, CONTROL and FLEXI ZONE)

The door is opened too frequently >>> Take care not to open the product’s door too frequently.
The environment is too humid. >>> Do not install the product in humid environments.
Foods containing liquids are kept in unsealed holders. >>> Keep the foods containing liquids in sealed holders.
The product’s door is left open. >>> Do not keep the product’s door open for long periods.
The thermostat is set to too low temperature. >>> Set the thermostat to appropriate temperature

Compressor is not working

In case of sudden power failure or pulling the power plug off and putting back on, the gas pressure in the product’s cooling system is not balanced, which triggers the compressor thermic safeguard. The product will restart after approximately 6 minutes. If the product does not restart after this period, contact the service.
Defrosting is active. >>> This is normal for a fully-automatic defrosting product. The defrosting is carried out periodically.
The product is not plugged in. >>> Make sure the power cord is plugged in.
The temperature setting is incorrect. >>> Select the appropriate temperature setting.
The power is out. >>> The product will continue to operate normally once the power is restored.

The refrigerator’s operating noise is increasing while in use.

The product’s operating performance may vary depending on the ambient temperature variations. This is normal and not a malfunction.

The refrigerator runs too often or for too long.

The new product may be larger than the previous one. Larger products will run for longer periods.
The room temperature may be high. >>> The product will normally run for long periods in higher room temperature.
The product may have been recently plugged in or a new food item is placed inside. >>> The product will take longer to reach the set temperature when recently plugged in or a new food item is placed inside. This is normal.
Large quantities of hot food may
have been recently placed into the product. >>> Do not place hot food into the product.
The doors were opened frequently or kept open for long periods. >>> The warm air moving inside will cause the product to run longer. Do not open the doors too frequently.
The freezer or cooler door may be ajar. >>> Check that the doors are fully closed.
The product may be set to temperature too low. >>> Set the temperature to a higher degree and wait for the product to reach the adjusted temperature.
The cooler or freezer door washer may be dirty, worn out, broken or not properly settled. >>> Clean or replace the washer. Damaged / torn door washer will cause the product to run for longer periods to preserve the current temperature.

The freezer temperature is very low, but the cooler temperature is adequate.

The freezer compartment temperature is set to a very low degree. >>> Set the freezer compartment temperature to a higher degree and check again.

The cooler temperature is very low, but the freezer temperature is adequate.

The cooler compartment temperature is set to a very low degree. >>> Set the freezer compartment temperature to a higher degree and check again. The cooler temperature is very low, but the freezer temperature is adequate.
The cooler compartment temperature is set to a very low degree. >>> Set the freezer compartment temperature to a higher degree and check again.

The food items kept in cooler compartment drawers are frozen.

The cooler compartment temperature is set to a very low degree. >>> Set the freezer compartment temperature to a higher degree and check again.

The temperature in the cooler or the freezer is too high.

The cooler compartment temperature is set to a very high degree. >>> Temperature setting of the cooler compartment has an effect on the temperature in the freezer compartment. Wait until the temperature of relevant parts reach the sufficient level by changing the temperature of cooler or freezer compartments.
The doors were opened frequently or kept open for long periods. >>> Do not open the doors too frequently.
The door may be ajar. >>> Fully close the door.
The product may have been recently plugged in or a new food item is placed inside. >>> This is normal. The product will take longer to reach the set temperature when recently plugged in or a new food item is placed inside.
Large quantities of hot food may have been recently placed into the product. >>> Do not place hot food into the product.

Shaking or noise

The ground is not level or durable. >>> If the product is shaking when moved slowly, adjust the stands to balance the product. Also make sure the ground is sufficiently durable to bear the product.
Any items placed on the product may cause noise. >>> Remove any items placed on the product.

The product is making noise of liquid flowing, spraying etc.

The product’s operating principles involve liquid and gas flows. >>> This is normal and not a malfunction.

There is sound of wind blowing coming from the product.

The product uses a fan for the cooling process. This is normal and not a malfunction.

There is condensation on the product’s internal walls.

Hot or humid weather will increase icing and condensation. This is normal and not a malfunction.
The doors were opened frequently or kept open for long periods. >>> Do not open the doors too frequently; if open, close the door.
The door may be ajar. >>> Fully close the door.

There is condensation on the product’s exterior or between the doors.

The ambient weather may be humid, this is quite normal in humid weather. >>> The condensation will dissipate when the humidity is reduced.

The interior smells bad.

The product is not cleaned regularly. >>> Clean the interior regularly using sponge, warm water and carbonated water.
Certain holders and packaging materials may cause odour. >>> Use holders and packaging materials without free of odour.
The foods were placed in unsealed holders. >>> Keep the foods in sealed holders. Micro-organisms may spread out of unsealed food items and cause malodor. Remove any expired or spoilt foods from the product.

The door is not closing.

Food packages may be blocking the door. >>> Relocate any items blocking the doors.
The product is not standing in full upright position on the ground. >>> Adjust the stands to balance the product.
The ground is not level or durable. >>> Make sure the ground is level and sufficiently durable to bear the product.

The vegetable bin is jammed.

The food items may be in contact with the upper section of the drawer. >>> Reorganize the food items in the drawer.

If The Surface Of The Product Is Hot.

High temperatures may be observed between the two doors, on the side panels and at the rear grill while the product is operating. This is normal and does not require service maintenance! Be careful when touching these areas.

WARNING :
If the problem persists after following the instructions in this section, contact your vendor or an Authorized Service. Do not try to repair the product.

BEKO UK AND IRELAND STANDARD MANUFACTURER GUARANTEE TERMS AND CONDITIONS

Your new Beko product is guaranteed against faulty materials, defective components or manufacturing defects. The standard guarantee starts from the date of original purchase of the product, and lasts for a period of twelve (12) months unless Beko plc (the “Manufacturer”) agrees to extend the guarantee for the product in writing. If you have purchased an American style Fridge freezer, the standard guarantee starts from the date of original purchase of the product, and lasts for a period of twenty four (24) months unless Beko plc (the “Manufacturer”) agrees to extend the guarantee for the product in writing.

If you have any questions about the guarantee on your product (including how long it is valid), please contact your retailer or our contact centre on 0333 207 971(UK and Northern Ireland) or 01 862 3411 (Republic of Ireland)
This guarantee does not in any way diminish or affect your statutory rights in connection with the product. This guarantee is in addition to your statutory rights as a consumer. If you have any questions about these rights, please contact the retailer from which you purchased the product. In certain circumstances, it is possible that your statutory rights may offer additional or higher levels of protection than those offered under the terms of this guarantee.

What is covered by this guarantee?

Repairs to the product required as a result of faulty materials, defective components or manufacturing defects.
Functional replacement parts to repair a product.
The costs of a Beko Approved Engineer to carry out the repair.

What is not covered?

Transit and delivery damage.
Cabinet or appearance parts, including but not limited to control knobs, flaps and handles.
Accessories and/or consumable items including but not limited to ice trays, scrapers, cutlery baskets, filters and light bulbs.
Repairs necessary as a direct or indirect result of: – Accidental damage, misuse or abuse of a product. – An attempted repair of a product by anyone other than a Beko Approved Engineer (the “ Engineer ”). Installation or use of a product where such installation or use fails to meet the requirements contained in this guarantee or the User Instructions Booklet.
Repairs to a product operated at any time on commercial or non-residential household premises (unless we have previously agreed to the installation environment). This guarantee is limited to the cost of repairing the product. To the extent permitted by law, the Manufacturer does not accept and will not be held liable for any financial loss incurred in connection with the failure of any product to operate in accordance with the expected standards. Such financial loss includes but is not limited to loss arising from:
Time taken off work.
Damaged food, clothing or other items.
Meals taken at restaurants or from takeaways.
General compensation for inconvenience.

Important Notes

Your product is designed and built for domestic household use only.
The guarantee will automatically be void if the product is installed or is used in commercial or non-residential domestic household premises, unless we have previously agreed to the installation environment.
The product must be correctly installed, located and operated in accordance with the instructions contained in the User Instructions Booklet provided with your product.
Professional installation by a qualified Electrical Domestic Appliance Installer is recommended for all Washing Machines, Dishwashers and Electric Cookers (as incorrect installation may result in you having to pay for the cost of repairing the product).
Gas Cookers must be professionally installed by a Gas Safe (or Gas Networks Ireland for Republic of Ireland) registered gas installer.
This guarantee is given in respect of products purchased and used within the United Kingdom and the Republic of Ireland. 7
This guarantee is effective from the initial date of purchase of a new product from an authorised retailer and will be void if the product is resold.
This guarantee does not apply to graded sales (where the product is purchased as a “second”).
Possession of a copy of these terms and conditions does not necessarily mean that a product has the benefit of this guarantee. If you have any questions, please call our Call Centre on the number set out above.
The Manufacturer reserves the right to terminate the guarantee if its staff or representatives are subjected to physical or verbal abuse in the course of carrying out their duties.
Optional extras, where available (i.e. extendable feet) are supplied on a chargeable basis only.

Does Beko offer replacements?

This is a repair-only guarantee. On occasion, the Manufacturer may at its sole discretion, replace your product with a new product instead of carrying out a repair. Where a replacement is offered, this would normally be an identical model but when this is not possible, a model of similar specification will be provided. The Manufacturer will cover the costs and arrange for the delivery of the new product and for the return of the old product. Any costs related to disconnecting the faulty product and installing the replacement product will not be borne by the Manufacturer unless previously agreed to in writing. The original guarantee will continue to apply to the replacement product; the new product will not come with a new guarantee.

When will the repair take place?

Our Engineers work Monday to Friday 9.00am to 5.00pm. Appointments outside these hours may be possible at the sole discretion of the Manufacturer but cannot be guaranteed. Whilst our Engineers will endeavour to minimize inconvenience and to meet requests for specific timed appointments, this cannot be guaranteed. We will not be liable for delays or if it is unable to carry out a repair because a convenient appointment cannot be arranged.

Will there be any charge for the repairs ?

It is your responsibility to provide evidence to the Engineer that your product is covered by this guarantee with a proof of purchase. The Manufacturer reserves the right to charge for the reasonable cost of any service call if:.

You cannot provide evidence that your product is covered by this guarantee.
Where a service call has been made and the engineer finds that there is no fault with your product.
That your product has not been installed or operated in accordance with the User Instructions Booklet.
That the fault was caused by something other than faulty materials, defective components or manufacturing defects.
For missed appointments.
Payment of these costs are due immediately upon the Engineer providing you with an invoice. The Manufacturer reserves the right to terminate the guarantee if you fail to pay the costs for the service call in a timely manner.
If you are a resident of the United Kingdom, this guarantee will be governed by English law and subject to the English Courts, save where you live in another part of the United Kingdom, in which case the law and courts of that location will apply.
If you are resident in the Republic of Ireland, this guarantee will be governed by Irish law and the Irish courts will have jurisdiction.

This guarantee is provided by Beko plc. Beko House, 1 Greenhill Crescent, Watford, Hertfordshire. WD18 8QU

Beko plc is registered in England and Wales with company registration number 02415578 BEKO UK AND IRELAND BUILT-IN APPLIANCES GUARANTEE TERMS AND CONDITIONS

If you have purchased a built-in or integrated appliance, and registered it within 90 days of purchase by completing the online registration form, then the standard 12 month guarantee will be extended to 24 months, under the same terms and conditions as detailed in our Standard Guarantee Terms and Conditions.

HOW TO OBTAIN SERVICE FOR YOUR APPLIANCE

Please keep your purchase receipt or other proof of purchase details in a safe place; you will need to have this documentation available should the product require attention under guarantee.

Please take a few moments to complete the details below, as you will need this information when you call us, or to use our online services. When you call us you
may be required to input your serial number into your telephone keypad. For help please visit beko.co.uk/support/model-finder

The product model number is printed on the Operating Instruction Booklet / User guide
The product model and serial number is printed on the Rating Label affixed to the appliance.
The Retailer (Purchased from) and Date of purchase will be printed on your purchase receipt or other proof of purchase paperwork.
Recording of these details alone will not count as proof of purchase. A valid proof of purchase is required for requesting service under guarantee.

Model number

|

Serial number

|

Purchased from

|

Date of purchase

---|---|---|---
| | |

For service under guarantee or for product advice please call our Contact centre

Before requesting service please check the troubleshooting guide in the Operating Instructions booklet, as a charge may be levied where no fault is found, and even though your product may still be under guarantee.

After arranging service the area around the product must be easily accessible to the Engineer, without the need for cabinets or furniture to be removed or moved.

It is your responsibility to ensure our Engineers have a clean and safe environment to carry out any repairs.

Please have your Model number and Serial number available when you call us, as you may be required to input your serial number into your telephone keypad during your call.
UK Mainland & Northern Ireland: 0333 207 9710

Landline or mobile calls to 0333 numbers cost no more than calls to geographic numbers 01 or 02, and are charged at the basic rate. Calls from landlines and mobiles are included in free call packages but please check with your telephone service provider for exact call charges.

Republic of Ireland: 01 862 3411

Service once the manufacturers guarantee has expired

If you have purchased an extended guarantee please refer to the instructions contained within the extended guarantee agreement document, otherwise please call us using the appropriate number above, where service can be obtained at a charge.

Should you experience any difficulty in obtaining service please call us on 0333 207 9710 or 01 862 3411

Contact us though our website

Send us a secure message through our online contact us form. Please visit our website, click Contact Us and choose a product support topic from the list of options. Complete the required details and click send message.

Product registrations

For UK registrations please visit beko.co.uk/register and for the Republic of Ireland visit beko.ie/register.