My CrossWave® Cordless Max Shuts Off Automatically | Support

If machine shuts off shortly after turning on, follow these steps to

resolve:

• Machine will automatically shut off if dirty water tank is full, look to see if orange dirty water tank icon is illuminated, and empty dirty water tank

  • If machine is shutting off with orange dirty water tank icon is illuminated, but dirty water tank is not full, follow the steps in Cleaning Your Dirty Water Tank

• Turn machine on by pressing power button

• If machine does not turn on, refer to No Power troubleshooting

• Recline machine to activate brush roll

  • If brush roll does not turn, or machine shuts off after a short time, turn machine off by pressing the Power button

• Remove brush roll window by grabbing pull tab and pulling upward

• Hold brush roll tab and pull upward to remove brush

• Check ends of brush roll for wrapped debris or hair

• Check plastic gear end on foot of machine and remove hair or debris wrapped in this area

  • Turn gear by hand to test spin
  • Does gear spin?
    • Yes > Continue troubleshooting
    • No > Visit a BISSELL Authorized Service Center or Contact Us

• Hold colored pull tab on brush roll and spin other end

  • If brush doesn’t spin, a replacement should be ordered > Go to Parts & Supplies

• Reinstall brush roll by inserting gray tipped end into right side of machine and then pressing down on colored tab until it clicks into place

• Reattach brush roll window

  • Line up tabs on front edges of foot and then push window into place until it clicks

• Turn machine on, recline, and test to see if CrossWave turns on and will run

• Has this resolved the issue?

  • Yes > Great! Glad we could get you back to cleaning!
  • No > Go to Handle Removal 

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