My CrossWave® Cordless Max Shuts Off Automatically | Support
- June 7, 2024
- Bissell
Table of Contents
If machine shuts off shortly after turning on, follow these steps to
resolve:
-
Machine will automatically shut off if dirty water tank is full, look to see if orange dirty water tank icon is illuminated, and empty dirty water tank
- If machine is shutting off with orange dirty water tank icon is illuminated, but dirty water tank is not full, follow the steps in Cleaning Your Dirty Water Tank
-
Turn machine on by pressing power button
-
If machine does not turn on, refer to No Power troubleshooting
-
Recline machine to activate brush roll
- If brush roll does not turn, or machine shuts off after a short time, turn machine off by pressing the Power button
-
Remove brush roll window by grabbing pull tab and pulling upward
-
Hold brush roll tab and pull upward to remove brush
-
Check ends of brush roll for wrapped debris or hair
-
Check plastic gear end on foot of machine and remove hair or debris wrapped in this area
- Turn gear by hand to test spin
- Does gear spin?
- Yes > Continue troubleshooting
- No > Visit a BISSELL Authorized Service Center or Contact Us
-
Hold colored pull tab on brush roll and spin other end
- If brush doesn’t spin, a replacement should be ordered > Go to Parts & Supplies
-
Reinstall brush roll by inserting gray tipped end into right side of machine and then pressing down on colored tab until it clicks into place
-
Reattach brush roll window
- Line up tabs on front edges of foot and then push window into place until it clicks
-
Turn machine on, recline, and test to see if CrossWave turns on and will run
-
Has this resolved the issue?
- Yes > Great! Glad we could get you back to cleaning!
- No > Go to Handle Removal
-
Recipient Email
Your Email
Your Name
Was this answer helpful?
Yes
No