My Pet Stain Eraser has No/Low Suction | Support

If you are experiencing No/Low Suction, follow these steps to resolve:

• Turn machine off

• Remove Formula Tank by grabbing both sides and pulling outward

• Remove Suction Lens by raising latch at the top and pulling outward

  • Check Suction Lens and black gasket in Suction Lens for any damage or deformity
  • If damaged, a new Suction Lens should be ordered > Go to Parts & Supplies

• Rinse Suction Lens under water, wipe any debris from the front of the machine

• Let dry

• Put Suction Lens back onto machine

  • Attach front lip to front of the machine by the brush roll, rotate Lens towards machine until it clicks into place

• Ensure Lens is attached properly

• Put Formula Tank back onto machine until it clicks into place

• Fill Formula Tank if needed

  • Make sure cap clicks securely into place when closing

• Turn machine on and perform a few cleaning strokes with the spray button pressed and released to test for suction

  • While performing dry cleaning strokes with the spray button released, tilt machine slightly forward
  • Make sure suction lens is engaging with the carpet while cleaning

• Has this resolved the issue?

  • Yes > Great! Glad we can get you back to cleaning!
  • No > Go to No Suction Dirty Water Tank

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