My Pet Stain Eraser has No/Low Suction | Support
- June 7, 2024
- Bissell
Table of Contents
If you are experiencing No/Low Suction, follow these steps to resolve:
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Turn machine off
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Remove Formula Tank by grabbing both sides and pulling outward
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Remove Suction Lens by raising latch at the top and pulling outward
- Check Suction Lens and black gasket in Suction Lens for any damage or deformity
- If damaged, a new Suction Lens should be ordered > Go to Parts & Supplies
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Rinse Suction Lens under water, wipe any debris from the front of the machine
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Let dry
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Put Suction Lens back onto machine
- Attach front lip to front of the machine by the brush roll, rotate Lens towards machine until it clicks into place
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Ensure Lens is attached properly
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Put Formula Tank back onto machine until it clicks into place
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Fill Formula Tank if needed
- Make sure cap clicks securely into place when closing
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Turn machine on and perform a few cleaning strokes with the spray button pressed and released to test for suction
- While performing dry cleaning strokes with the spray button released, tilt machine slightly forward
- Make sure suction lens is engaging with the carpet while cleaning
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Has this resolved the issue?
- Yes > Great! Glad we can get you back to cleaning!
- No > Go to No Suction Dirty Water Tank
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