My TurboClean DualPro Pet/PowerForce PowerBrush Pet XL has No Suction | Support

If you are experiencing No/Low Suction, follow these steps to resolve:

• Turn machine on

  • Are brushes turning?
  • Yes > Turn off machine
  • No > Go to Brush Not Turning

• Fill Clean Water Tank with water if needed

• Open accessory door on the nozzle and insert the hose until it clicks into place

• Turn machine on

• Hold down the trigger and spray water from hose into a cup or bowl

  • Is there spray?
  • No > Go to  No Spray
  • Yes > Place the end of the hose into the cup or bowl and suction up the water
    • Is there suction?
      • Yes > Skip down to Remove Front Nozzle
      • No > Remove hose from machine, run water through one end of it with the other end over the sink
        • Repeat the previous steps filling a cup or bowl with water and suction up with the end of the hose
          • Is there suction?
            • Yes > Skip down to Remove Front Nozzle
            • No > Turn machine off > Remove Dirty Water Tank> Clear debris from red motor duct > Turn machine on, place hand on red motor duct
              • Is there suction?
                • Yes > Order a new hose > Go to Parts & Supplies 
                  • If still not suctioning at foot, skip down to Remove Front Nozzle
                • No > Contact Us 

• Remove front nozzle by lifting under the hose access door

• Rinse nozzle under water

• Use nozzle clean out tool to unclog hair and debris

• Use the comb on the nozzle clean out tool to brush out debris and hair from the brush rolls

• Reinstall front nozzle

  • Line up and insert 2 tabs and rotate back until the top snaps back into place
  • Machine may have to be leaned back slightly to align both tabs properly
  • Make sure accessory door on nozzle is securely shut

• Has this resolved the issue?

  • Yes > Great! Glad we could get you back to cleaning!
  • No > Go to No Suction Tanks

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