My Pet Hair Eraser® Canister Vacuum has No Suction | Support

• Remove the dirt cup by pushing the latch on the back of the top of the tank

  • Empty the dirt cup

  • Disconnect separator to remove debris/clean

    • Separator can be rinsed in warm water with mild dish soap
    • Allow to completely air dry before reinstalling (24 – 48 hours)

  • Clean the filters

    • Disconnect the tank lid

  • Remove foam and carbon pre-motor filters

    • Both can be washed in warm water and mild dish soap
    • Allow to completely air dry before reinstalling (24 – 48 hours)

  • Open the post motor filter cover located on the back of the machine

  • Remove the foam and pleated post-motor filters

    • Both can be washed in warm water and mild dish soap
    • Allow to completely air dry before reinstalling (24 – 48 hours)

  • Check for a clog in the base by removing the hole plug on the bottom of the machine

    • If hole plug is missing it should be replaced – suction will be greatly reduced without the hole plug securely in place

  • Push a broomstick through hole plug/or opposite end to clear debris

  • Reinsert hole plug and return tank with filters to machine

  • Remove foot assembly by pressing on silver latch to release

  • Plug machine in and turn on, check for suction at the end of the extension wand

    • If there is no suction, remove extension wand
    • Check for suction at the end of the hose handle
    • if there is suction, then the extension wand is clogged
      • Push a broomstick through extension wand to clear
    • If there is no suction at the end of the hose handle, remove hose from machine by pressing on the 2 silver tabs
      • Check for suction at the opening where the hose connects

  • If no suction here, please Contact Us

  • If there is suction, check the hose for cracks, holes or any damage

    • The hose may be clogged. Attempt to clear any debris from both sides of hose openings
    • If the hose is damaged or you’re unable to clear any clogs, the hose should be replaced

  • If there is suction at the end of the extension wand, check for a clog in the foot assembly

    • Push a broomstick through opening toward bottom of foot assembly to clear debris
    • Remove the sole plate by turning the 3 locking tabs, using a coin or flat headed screwdriver
    • Remove brush roll, clean debris from brush and brush ends
    • If brush or belt are damaged, they should be replaced
    • Once clear of debris, reconnect all parts 

If still no suction, please Contact Us

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