My CrossWave X7 Brush is Not Turning | Support

If brush roll is not turning, follow these steps to resolve:

• Turn machine on by clicking power button

• Recline machine to activate brush roll

• If light on the foot is blinking white & red error light triangle is blinking on the LED display, this indicates an obstruction in brush roll

  • Power machine off by pushing power button
  • Put machine in upright position
  • Remove brush window by pushing button on top of the foot

• Pull tab on left side of brush roll to remove

• Clear all debris from brush roll, brush ends, brush gear, and brush housing

• Test brush by holding colored pull tab and spinning other end

  • If brush does not spin, a replacement brush is needed > Go to Parts & Supplies

• Check for significant wear/tear to end of the brush (opposite pull tab), remove any hairwrap or debris

  • It is normal for brush roll to have some marks after use – it will not affect any function               

• Check gear on foot that end of brush inserts into, remove debris & turn gear by hand

  • Does gear spin?
  • Yes > Continue Troubleshooting
  • No > Contact Us

• Reinstall brush roll by inserting end into right side of machine and then pressing down on tab until it clicks into place

  • Use a different brush roll from what was previously in machine, if possible

• Reattach brush roll window

  • Line up tabs on front edges of foot and then rotate window into place until it clicks

• Power machine on, recline, and test to see if brush roll will turn

• Has this resolved the issue?

  • Yes > Great! Glad we could get you back to cleaning!
  • No > Contact Us

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