My CrossWave X7 Brush is Not Turning | Support
- June 7, 2024
- Bissell
Table of Contents
If brush roll is not turning, follow these steps to resolve:
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Turn machine on by clicking power button
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Recline machine to activate brush roll
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If light on the foot is blinking white & red error light triangle is blinking on the LED display, this indicates an obstruction in brush roll
- Power machine off by pushing power button
- Put machine in upright position
- Remove brush window by pushing button on top of the foot
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Pull tab on left side of brush roll to remove
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Clear all debris from brush roll, brush ends, brush gear, and brush housing
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Test brush by holding colored pull tab and spinning other end
- If brush does not spin, a replacement brush is needed > Go to Parts & Supplies
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Check for significant wear/tear to end of the brush (opposite pull tab), remove any hairwrap or debris
- It is normal for brush roll to have some marks after use – it will not affect any function
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Check gear on foot that end of brush inserts into, remove debris & turn gear by hand
- Does gear spin?
- Yes > Continue Troubleshooting
- No > Contact Us
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Reinstall brush roll by inserting end into right side of machine and then pressing down on tab until it clicks into place
- Use a different brush roll from what was previously in machine, if possible
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Reattach brush roll window
- Line up tabs on front edges of foot and then rotate window into place until it clicks
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Power machine on, recline, and test to see if brush roll will turn
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Has this resolved the issue?
- Yes > Great! Glad we could get you back to cleaning!
- No > Contact Us
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