How to send your Beats Studio Buds to Apple for repair from the Asia-Pacific

region

Here’s how you send your Beats Studio Buds back to Apple after you get a replacement.

Need a different country or region?

• The United States and Canada
• Europe

After you’ve contacted Apple for service:

• In Australia, you’ll receive your replacement product by mail. You’ll be provided with a link to a shipping label to print at home. You’ll return your original product to Apple using the shipping label.
• In New Zealand and Singapore, you’ll receive a kit by mail that contains a replacement product with everything you need to return your original product to Apple.
• In Japan, a courier will bring your replacement product and collect your original product.

Important : Be sure to return your product so that Apple receives it within 10 days of the day your replacement product was shipped to you by Apple (check your ship date). If Apple doesn’t receive your original product within 10 days, or if Apple technicians find that your issue was caused by accidental damage or unauthorized modifications, you’ll be charged up to the full value of the replacement product. For more details, see ERS terms and conditions for service covered by Apple’s Limited Warranty or an AppleCare plan or ERS terms and conditions for out- of-warranty service.

Pack your earbuds

Customers in Japan may proceed to the ship your earbuds to Apple section.

1. Place your Beats Studio Buds in the circular indentation in the product tray.

2. Place the lid on the white box.

3. Place the white box in the shipping box.

4. Close the lid of the shipping box.

5. Seal the shipping box with the tape provided.*

6. Remove the top label from the shipping box. This is your receipt. Make sure the return shipping label remains on the box.

*Apple is not responsible for any damage during shipping.

Ship your earbuds to Apple

• Australia
• Hong Kong
• Japan
• New Zealand
• Singapore

Australia

1. Print the shipping label that Apple provided when you requested service.
2. Take your shipping label and packaged Apple product to Australia Post. To find your nearest Australia Post Office, visit: auspost.com.au/locate/.
3. Australia Post will provide you a receipt to confirm the lodgment of the part return. Please keep your receipt.
4. In a few days, check that Apple has received your Apple product.

Hong Kong

1. Call DHL Hong Kong Customer Service to arrange collection of your Apple product at (+852) 2400 3388.  Advise DHL that you are using prepaid return service.  The customer service agent will take your details and arrange for a collection. You will be asked to provide the following details over the phone:
2. -Your Name
   -Account Number (See your DHL Express flyer)
   -Company Name – Apple
   -Contents (See your DHL Express flyer)
   -Weight (See your DHL Express flyer)
   -Region
   -Shipment value (See your DHL Express flyer)
3. Stick your invoice pouch over the Neutral Delivery (NDS) label on the DHL Express flyer.
4. Stick your return shipping label over the original shipping label on the DHL Express flyer.
5. Hand the packaged Apple product to the DHL courrier.
6. Ask the courier for proof of collection.
7. In a few days, check that Apple has received your Apple product.

Japan

1. Hand your Apple product to the courier who brings your replacement Apple product. Do not include any accessories with your earbuds (such as your eartips or charging cable).*
2. In a few days, check that Apple has received your Apple product.

*Apple is not responsible for any damage during shipping.

New Zealand

1. Remove the TNT shipping label from the box. Next to the barcode on the shipping label, look for the consignment number, which begins with “GE.” Make a note of the number.
2. Put the packaged Apple product in the TNT satchel and seal the satchel.
3. Place the shipping label in the satchel’s clear plastic pocket.

To arrange a collection, either:

• Write an email
  1. Use the subject line “Apple collection – Beats Studio Buds” followed by the TNT consignment number.
  2. Include in the email message: That you are using a prepaid satchel on account number 320792, whether your collection address is a residence or a business, and your contact phone number.
  3. Send the email to customerservice.nz@tnt.com.

OR

• Call TNT Customer Service on 0800 275 868 and inform them that you are using a prepaid satchel on account number 320792, whether your collection address is a residence or a business, and provide your contact phone number.

TNT will provide the booking reference number and collection date in response to your email or phone call.

In a few days, check that Apple has received your Apple product.

Singapore

Your package will come with a pre-labeled DHL flyer to ship back your Apple product.

1. Put the packaged Apple product into the pre-labeled DHL flyer and seal the flyer.
2. Call DHL Singapore Customer Service to arrange collection of your Apple product at (+65) 6285 8888. Advise DHL that you are using prepaid return service.  The customer service agent will take your details and arrange for a collection. You will be asked to provide the following details over the phone:
   -Your Name
   -Account Number (See your DHL Express Flyer)
   -Company Name – Apple
   -AWB Number (See your DHL Express Flyer)
   -Contents: Electronic product
   -Pick up address and time
   -Contact phone number for pick up
   -Number of pieces: 1
   -Weight: 1 kg
3. Hand the packaged Apple product to the DHL courrier.
4. Ask the courier for proof of collection.
5. In a few days, check that Apple has received your Apple product.

Use your serviced earbuds

When you replace only an earbud (or both earbuds), your serial number does not change. Your replacement Apple parts are covered by a 90-day service warranty, or the remainder of your original product warranty or AppleCare plan, whichever is longer. Australia or New Zealand consumer law will also apply to your replacement parts in those countries.

Set up your Beats Studio Buds and charging case.

© 2021 Apple Inc. All rights reserved. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries and regions. AppleCare is a service mark of Apple Inc., registered in the U.S. and other countries and regions. Beats, Beats by Dr. Dre and the circle b logo are trademarks/service marks of Beats, an Apple subsidiary.

Published Date: August 11, 2021

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