My CleanView Helix® Upright Vacuum brush is not turning | Support

June 7, 2024
Bissell

  • Unplug machine

    • Roll vacuum over so brush is facing up

    • Remove five screws (3 in front & 2 behind brush) on access plate and lift off

    • Grasp brush at both ends and lift straight up

    • Clean debris from brush and brush ends

    • Inspect the brush and belt for damage

      • Brush should spin freely by hand
      • Belt should be intact
      • If any part is damaged, replacement will need to be ordered
    • To reinstall brush assembly

      • Loop belt onto motor pulley and around brush between belt guard
      • Stretch belt and insert brush ends into slots
      • Spin brush by hand several times to align belt correctly
      • Reinstall access plate and screws
    • If belt keeps breaking, adjust height of vacuum using the height adjustment knob

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