My SpotClean Cordless Portable Carpet Cleaner has no suction | Support

*BISSELL 2X Portable Machine Formula is the only formula that should be used with this machine

• Empty dirty water tank

• Check that the dirty water tank plug is firmly in place

• Securely lock the bottom of the dirty water in place

• The gray plastic ring that twist to lock and unlock on the bottom of the tank

• Lift the hose above the machine

• Turn machine on

• Allow excess water in the hose flow into the dirty water tank

• Feel for suction with the palm of your hand at the rectangular motor-duct under the collection tank

  • If there is no suction, please Contact Us
  • If there is suction, check to see if the black “duck bill” gasket on the bottom of the dirty water tank is sealed, missing, or installed wrong
  • Test to see if gasket will open by squeezing open the flat-end and then reinstalling it
  • The tall side of the gasket should be inserted into the right, curved, outer-side of the collection tank

• Remove attachment at the end of the hose

• Check for suction by suctioning water out of the sink or a cup

• If there is no suction at the end of the hose, lift hose above machine to allow water to go to the dirty water tank

  • If water does not flow into dirty water tank, please Contact Us
  • If there is suction at the end of the hose, check the upholstery tool for cracks or damage, replace if necessary

• Check the float stack inside the dirty water tank for any clogs or malfunctions

  • If there is still no suction, Contact Us

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