RELIABLE 5000 Series Professional Steam Products Instruction Manual

: June 7, 2024
: RELIABLE

RELIABLE 5000 Series Professional Steam Products

RELIABLE 5000 Series Professional Steam Products

At Reliable, we do what we love, and take pride in doing it right.
You want what’s best for the people, places and things that matter in your life – from where you live to what you wear. So do we. From the start, we approach every product with a craftsman’s attention to detail and passion for making it right. Quality, functionality, design and customer service play an equally important part in delivering what’s right for you. With its stainless steel construction, and professional grade components; the 5000 Series will allow you to obtain the benefits of professional pressing or cleaning in a compact and convenient format.
For your safety and to fully enjoy the advantages of this product, please take a few minutes to read all the important safeguards and care instructions. Keep this manual handy and review the product warranty for your reference.

IMPORTANT SAFETY INSTRUCTIONS

SAVE THESE INSTRUCTIONS IN A SAFE PLACE FOR FUTURE REFERENCE

READ ALL INSTRUCTIONS BEFORE USE

When using your Reliable™ steam station, basic safety precautions should always be followed. Please read the following instructions carefully as they provide important information concerning how to install, use and care for this product.

To protect against the risk of electric shock, do not immerse the appliance in water.
Do not allow the cord to touch hot surfaces.
Always allow the appliance to cool for at least thirty minutes before storing.
Always put the appliance in a secure place on a table or counter when using.
Do not move the appliance without unplugging it first.
Always disconnect the appliance from the outlet before filling with or removing water.
Be careful to avoid spilling water on the appliance when filling.
Use tap water or 50/50 tap/distilled water in the appliance. Do not use perfumed or products containing alcohol in the appliance.
Always disconnect the appliance when not in use.
Do not use the appliance if the cord is damaged. Return the appliance or have the cord repaired by the manufacturer, or their service agent.
Do not operate the appliance if it has been dropped or damaged. Do not disassemble the appliance. Incorrect reassembly can cause a risk of electric shock. Send it to an authorized service center for repair.
Do not operate another high wattage appliance on the same circuit.
This appliance must be grounded. Do not alter the plug or attempt to remove this feature.
Be careful. Burns can occur from touching hot metal parts or steam.
This appliance is not intended for use by young children.
While using the appliance, never unscrew or remove the cap (1) while the boiler is under pressure.
Before removing the cap, make sure there’s no more steam in the steam chamber by shutting the boiler switch (4) to the off position, and pressing the steam iron button (7) to release all of the remaining steam.
To ensure your safety, the safety cap (1) and all other components must be replaced with original parts only

FOR HOUSEHOLD AND LIGHT COMMERCIAL USE ONLY

FEATURES

Low water light indicator
Auto shut-off thermostat protection
Regular tap water or 50/50 tap/distilled water
50 p.s.i operating pressure
Ceramic terminal block
12-gauge heavy-duty wiring
Up to 4 hours of steam

IRONING

Your new ironing station provides clean, professional results every time
The professional iron soleplate is made from durable, and fast heating aluminum
Stainless steel outer shell construction for long life
Adjustable thermostat allows for accurate temperature settings
Cork handle iron is comfortable and stays cool

STEAM CLEANING

Adjustable steam nozzle with foot pedal (5000CJ)
Steam gun (5000CD)

IMPORTANT: When you want to dispose of the appliance, NEVER throw it in the garbage.
Instead, go to your closest recycling station or waste collection centre for subsequent treatment. In this way, you will be contributing to looking after the environment.

TECHNICAL DATA

Full aluminium-plated heating element at 800W –120V
Boiler power 5000IS: 1000W
Working pressure 5000IS: 3,5 bar
Tank nominal capacity of model 5000IS: 2,5 Litres

HOW TO ASSEMBLE AND USE

Remove the steam station from its packing and make sure all packing has been removed (including the protective bags). Put the station on a flat and solid surface.
A) 5000IS – It is recommended to put the iron on the iron pad, (supplied) as the pad will withstand the temperature of the iron. B) 5000CJ – Screw the nozzle into the steam fitting and plug in the 4-pin receptacle for the electronic foot pedal. C) 5000CD
– Connect the steam gun the same way using the quick disconnect for the steam hose.
Insert the two-piece wand (2) into the flange on top of the boiler, tighten with the side screw and attach the spring on the iron hose to the coil end of the wand (5000IS, 5000CD models only).
Unscrew the safety cap (1). Fill the boiler with a maximum of 8.45 cups (2 litres) of water for the 5000IS series. Use the funnel supplied, making sure you do not overfill the tank (you can also use the water stick to determine the water level in the steam tank).
Insert the plug into the electrical outlet; switch on the boiler (4) and steam button
(3). When the two button lights come on, the steam device and boiler are working.
For the 5000IS iron system, turn the iron plate’s temperature regulating knob (6) to the position “cotton °°°” (indicated on the iron knob).
Wait 10 minutes for the boiler to reach maximum pressure. Once it reaches 50 psi, the unit is now ready to operate. NOTE: The red light on the boiler switch (4) will turn on and off during use, indicating that the heating element is activated or not.
NOTE: When you call for steam for the first time (after having turned the boiler on) you might notice a fast decrease in pressure. This is normal for the first time.
The steam station is ready for use.
Push the steam button or the foot pedal for steam.
This steam product is equipped with a low water warning light (5) and the thermostat reset button (9 or 10). During operation, if the light comes on, it indicates that the unit requires more water to operate. If this occurs, please follow these steps.

Press the steam iron button or foot pedal to ensure there is no more steam
in the boiler.
Slowly open the pressure cap (1) and refill to the required level with warm water.
Replace the cap, tighten and press the thermostat reset button (9 or 10), wait for it to build up pressure again.

IMPORTANT

When you are finished using the boiler for the day, unscrew the fill cap one turn on the unit to release the steam/air from the tank. This will eliminate the vacuum that may cause damage to the pressure gauge as well as the safety cap.

The boiler must be cleaned periodically and any sediment/mineral buildup removed from inside the unit; otherwise, it may become clogged. The period between cleanings depends on the frequency of use and the quality/hardness of the water used. If the unit is in daily use with regular municipal tap water, we recommend a cleaning every two weeks to a month.

TO CLEAN THE BOILER UNIT

Unplug the unit from the wall.
Disconnect the iron (5000IS), the steam gun (5000CD) or the steam nozzle (5000CJ) from the boiler unit. (The steam nozzle on the 5000CJ may be left on the unit if desired. It does not affect the cleaning instructions.)
Add a mixture of 1 part white vinegar to 5 parts water and pour inside the boiler tank to capacity. Let the vinegar solution sit overnight.
Pick up the boiler unit and pour approximately half of the solution out of the boiler tank. Vigorously shake/swirl the remaining solution around the tank to loosen and pick up any softened sediment that may have accumulated inside. Pour the remaining solution out of the tank. You may see bits of sediment and mineral come out at this point.
Rinse the tank with clean water until there is no smell of vinegar or any sediment bits coming from inside the tank. NOTE: Sediment/mineral pieces can be blown into the solenoid valve or the steam nozzle during operation so it is important that they are not left in the tank after cleaning.
The unit is now ready for use.

WATER INSTRUCTIONS

Use tap water or 50/50 tap/distilled water in the appliance. Do not use perfume or products containing alcohol in the appliance

DESCRIPTION OF THE 5000IS

Safety cap
Iron power button
Boiler power button
Low water level light indicator
Temperature regulating knob
Steam button
Steam regulation knob
Pressure gauge
Thermostat reset button

DESCRIPTION OF THE 5000CJ

Safety cap
Pressure gauge (manometer)
Steam button
Boiler button
Low water light indicator
Steam regulating knob
Adjustable nozzle
Pedal
Thermostat reset button

DESCRIPTION OF THE 5000CD

Safety cap
Pressure gauge (manometer)
Steam button
Boiler button
Low water light indicator
Steam regulating knob
Cord support
Steam switch
Steam gun
Thermostat reset button

TROUBLESHOOTING

PROBLEM	POSSIBLE CAUSES	REMEDY
The steam from the iron is too wet.

While filling the tank you may have poured too much water into it.
The iron soleplate is not getting hot enough.

|

The problem will go on until the excess water is emptied. Keep the steam button pressed until the water in the tank is at the correct level.
Please check that the temperature knob is on the right position, if not, increase the iron temperature.

Water is coming out from the boiler.|

There might be a leak in the heating element gasket.

|

Contact technical support as in most cases, the gasket will need to be replaced.

There is no steam coming out of the iron, nozzle or gun.|

The steam knob might be closed.
The iron switch might be off
The foot pedal is not plugged in (5000CJ).
The boiler switch might be off.
If the low water light is on, the water in the tank is low or empty.

|

Open the steam knob anticlockwise.
After the iron switch comes on, wait for 4 minutes so that the iron plate gets hot.
Plug the 4-pin receptacle into the boiler.
After the boiler switch comes on, wait for 10 minutes so the boiler produces steam.
Refill the boiler carefully following the instructions.

The steam is dirty.|

When using the iron with a ironing shoe, if not cleaned regularly, calcium will form between the shoe and the iron base.

|

Remove and rinse the ironing shoe on a regular (monthly) basis to avoid scale build-up.

Machine shuts off automatically|

Machine is low on water.

|

Press the steam iron but- ton or foot pedal to ensure there is no more steam in the boiler.
Slowly open the pressure cap (1) and refill to the required level with warm water.
Replace the cap, tighten and press the thermostat reset button (9 or 10), wait for it to build up pressure again.

RELIABLE 5000 SERIES JEWELRY STEAMER MAINTENANCE SCHEDULE

RELEASING STEAM PRESSURE

AT END OF DAY:

To prolong the life of the boiler and its components, we recommend that this task be performed at the end of the day.

Turn off the boiler switch.
Press the pedal until the pressure drops to zero.
Open the filler safety cap slightly to allow the remaining steam to release.
To complete the shutdown of the boiler, turn the steam switch off.

FLUSHING THE BOILER OUT

EVERY WEEK:

To prevent limescale deposits, the boiler should be drained every week.

Should be completed in the morning or when the boiler is cold with zero pressure.
The safety cap should be open. If it’s not, please remove the cap completely.
Open the drain valve and allow the water to be emptied into a large container or sink.
The unit is now ready to be filled with water.

RELIABLE BOILER UNIT LOW WATER WARNING & RESET

REFILLING YOUR BOILER

DAILY USE:

Use tap water or 50/50 tap/distilled water in the appliance. Do not use perfumed or products containing alcohol in the appliance.

TIP:
Filling your tank before the low water indicator light flashes will prolong the life of your boiler.
Example: If your boiler runs out of water everyday at 2pm,C ensure you refill at noon everyday.
CAUTION:
Prolonged periods of time with no water or low water can be harmful to the boiler or element.
Important: The low water indicator is a safety, not a function.

RESETTING YOUR BOILER (IF REQUIRED)

If the water light is on too long, the safety thermostat reset will engage.
If it engages, follow these instructions:

Turn off the boiler switch.
To ensure your safety, press the steam pedal until the pressure drops to zero.
Open the filler safety cap slightly to allow the remaining steam to release, fill with water, and return cap without over tightening.
Unscrew the reset button cover.
Press the reset button.
Screw on the reset button cover.
Turn on the boiler switch.

WARRANTY

RELIABLE CORPORATION (1) YEAR LIMITED & (2) YEAR LIMITED WARRANTY PRESSURIZED STEAM BOILER TANKS

This warranty contains warranty terms and conditions that may vary depending on the part or system covered. A warranty for specific parts or systems is governed by the coverage set forth in that warranty section as well as other provisions in this Limited Warranty.

THIS RELIABLE STEAM BOILER LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTYMADE IN CONNECTION WITH YOUR NEW RELIABLE STEAM BOILER. All other implied or express warranties or conditions are disclaimed to the fullest extent allowed by the law in your Warranty Region, including, but not limited to, implied warranties and conditions of merchantability, fitness for a particular purpose, durability, or those arising out of a course of dealing or usage of trade. Some Warranty Regions do not allow limitations on implied warranties or conditions and/or how long an implied warranty or condition lasts, so the above limitations may not apply to you. The performance of necessary repairs and parts replacement by RELIABLE is the exclusive remedy under this New Reliable Steam Boiler Limited Warranty or any implied warranties. Reliable does not authorize any person or entity to create for it any other obligations or liability in connection with this Reliable Steam Boiler Limited Warranty. The decision of whether to repair or replace a part or to use a new or reconditioned part will be made by Reliable, in its sole discretion.

New Reliable Steam Boiler Unit Limited Warranty
Subject to separate coverage for certain parts and the exclusions and limitations set forth below, Reliable Corporation (“Reliable”) warrants the New Reliable Steam Boiler against defects in materials and workmanship for one year from the date of original purchase. The exclusive remedy available to the original purchaser under this Limited Warranty is the repair of the defective unit by Reliable for the covered defects. Such repair or parts replacement will be performed by Reliable without cost to the original purchaser when Reliable is notified of the covered defect within the first year of the original purchase date.

Reliable Corporation warrants the inner boiler tank part against leakage for two years from the date of the original purchase of the New Reliable Steam Boiler of which the tank is a part.
The exclusive remedy available to the original purchaser under this Limited Warranty is the replacement of the inner steam boiler tank of the defective unit by Reliable. Such repair or parts replacement by Reliable will be performed without cost to the original purchaser when Reliable is notified within the first year of the original purchase date. Should Reliable be notified of a warranty claim for the Inner Steam boiler tank during the second year from the original purchase date of the New Reliable Steam Boiler the warranty will cover the replacement of the Inner steam boiler tank only exclusive of any and all shipping costs.

This limited warranty does not cover any damage to a New Reliable Steam Boiler or Steam Boiler Tank that results from improper installation, wear-and-tear, accident, misuse, unreasonable use, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions or any unauthorized disassembly, repair or modification. This limited warranty does not extend to any indirect, consequential or incidental damages that may be suffered by a user from the use of a New Reliable Steam Boiler, including without limitation, any liability for third party claims for damage, and is limited to the amount paid by the original purchaser for the Reliable Steam Boiler with respect to which this limited warranty applies. This limited warranty does not apply to any product which has been altered, or which are missing serial numbers, or not purchased directly from Reliable or a dealer authorized by Reliable to sell the Reliable Steam Boiler.

To submit a claim for warranty service under the terms of this warranty, please contact customer service at [email protected] or call 1-800-268-1649.

Please note that proof of purchase will be required and must reflect that you are the original purchaser and that the purchase was made directly from Reliable Corporation or an authorized Reliable dealer. Please also provide the model and the serial number of the Reliable Steam Boiler, respond to questions designed to assist with diagnosing potential issues and follow Reliable’s procedures for obtaining warranty service.

Any warranty claim must be in compliance with the terms set out in this document or any subsequent document issued by Reliable in connection to this policy.

All repairs are done at the premises of Reliable Corporation, at 5-100 Wingold Ave, North York, Ontario, M6B 4K7, Canada.

RELIABLE PRODUCTS WARRANTY

Reliable Corporation (“Reliable”) warrants to original purchaser of its products that every product sold by Reliable (a “Reliable Product”) is free from defects in material and workmanship for a period of one year from the date of purchase if properly used and maintained. Subject to the conditions and limitations set forth below, Reliable will either repair or replace any part of a Reliable Product that proves defective by reason of improper workmanship or materials. If the defective Reliable Product is no longer available and cannot be repaired effectively or replaced with an identical model, Reliable shall replace the defective Reliable Product with a current Reliable Product of equal or greater value. Repaired parts or replacement products will be provided by Reliable on an exchange basis, and will be either new or refurbished to be functionally equivalent to new. If Reliable is unable to repair or replace a Reliable Product, it will refund the current value of that Reliable Product at the time the warranty claim is made.

This limited warranty does not cover any damage to a Reliable Product that results from improper installation, accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions, wear and tear resulting from normal use of the product, or any unauthorized disassembly, repair, or modification. This limited warranty does not extend to any indirect, consequential or incidental damages that may be suffered by a user or from the use of a Reliable Product, including without limitation, any liability for third party claims for damage, and is limited to the amount paid by the original purchaser Reliable Product with respect to which this limited warranty protection applies.
This limited warranty does not apply with respect to products that have been altered or which are missing serial numbers or for products not purchased directly from Reliable or a dealer authorized by us to sell Reliable Products.

This limited warranty is the only warranty that applies to any Reliable Product, supersedes any and all terms that may be contained in any other document or purchase order and may not be altered or amended except expressly in writing by Reliable.

To obtain a repair or replacement under the terms of this warranty, please contact our customer service group at 1-800-268-1649 or at [email protected].
You will be required to submit an original receipt via fax or e-mail. The receipt must reflect that you are the original purchaser, the product was bought directly from us or from an authorized Reliable dealer and that the warranty claim is being made within the warranty period. You will be issued a return authorization number (RA#) and asked to ship the defective product together with proof of purchase and RA#, prepaid insured to the following address:

Reliable Corporation, 5-100 Wingold Avenue, Toronto, ON M6B 4K7. Freight collect shipments will be refused. The risk of loss or damage in transit will be borne by the customer. Once Reliable receives the defective product, it will initiate the repair or replacement process.

If you have any questions regarding this warranty, you may write to:

Reliable Corporation
100 Wingold Avenue, Unit 5
Toronto, Ontario
Canada M6B 4K7

www.reliablecorporation.com